Related
Please help for I'm at a loss. I'm new, but I've tried to read all the posts about unlocking the Herm100. I've finally got the nerve to execute Auto_unlock_v3.bat. I did end up with the tri-color bootloader that showedHERM100, IPL-1.01 and SPL-1.40.01 Olipro. But the the rest of the procudure did not complete. At that point I was able (with active sync disabled ) to connect with the computer via USB and the "serial" indication on the tri-color changed to "USB". Because of lack of success, I shifted to "Manual Instructions". Upon executing SSPL-Herm.exe on the device I got the tri-color screen as anticipated but the Info read IPL-SSPL by Des and SPL-1.09. ds. When I connected the USB to the computer, the computer stated that I had an unknown device and that the USB was not recognized. The "serial" in the white tr-color stayed "serial" and I could proceed no further. Later, when I restarted my bootloader again, I got IPL-1.01 and SPL-1.40.Olipro. Should I maybe not run the SSPL-Herm.exe and proceed to run RUU_HERM_unlock_v3a.exe via the bootloader that allowed me the USB connnection? Please help . this is my first post.
Me too
After successfully updating my 8125 last week I thought updating my 8525 would be no problem...
I ended up with the same scenario as the above post.
I'll be honest with you. I had this little dilemma not too long ago and discovered that unless you want to pay close to $50.00 to get it unlocked from one of those unlocker sites, you MUST request from AT&T to process your subsidy unlock code. Almost all wireless carriers that sell phones with their branded name on the device or on the splash screen are locked to that specific carrier, for marketing or whatever the company desires. You must obtain your IMEI number, (just enter *#06# on your keypad) call AT&T customer service, request a subsidy unlock code, (just tell them you plan on using the device overseas and are not interested in their overseas calling plan they will then try to sell you) and wait about 1-2 weeks for an email reply. Trust me when I say this, AT&T has NO IDEA what the code is or what the status is once they have submitted the request. It is transferred to their "Tier III" tech support division, which is why it takes so long to respond. Just wait it out, and your patience will pay off when you receive the email. I'm sure you know that once you get the unlock code, all you must do then is insert a SIM from any carrier other than AT&T, reboot, and your hermes will prompt you to enter subsidy unlock code. It is usually either an 8 or 9 digit code. Be careful when entering, as too many wrong attempts will "Brick" your device. It is then you will be able to use T-mobile's service. I also had my number ported to T-mobile's network...All you have to do for that is ask T-mobile(Don't tell AT&T) to port your number for you and ther's not a damn thing AT&T can do about it. Now. As far as ROM flashing is concerned, I had to learn by thumbing through the wiki, anf forums and making many posts like yourself. First, as described by ultramag, you MUST install HardSPLv7 on your phone. once that's done and you have verified via your bootloader screen (pwr+ok+reset sw) It should say something along the lines of HERM100 IPL-1.04/HERM100 SPL-2.10.Olipro-----> Then you can start looking at flashing ROMs. Don't worry about flashing Radio ROM, that's not necessary. Any questions, send me a msg.... Good luck flashing!!!
For beginners it's always best to start at the beginning. Go HERE to a page that I created for new members that has links to EVERYTHING you may need to know about fixing your phone, flashing ROMS and Radios, etc.
Best wishes,
Unlock 8525
stevebonning, thanks for your help . I'm also grateful to fredline12002 for answering my plea. I'll get right on to reading the links and studying more. Here's a little background on what prompted me to post on the forum:
Bought the 8525 as a refurbished phone on E-bay.
Contacted AT&T to get the unlock code. I used the 15 digit IMIE# printed inside the phone, behind the battery.
AT&T affiliates sent me an 8 digit unlock code and stated in the email:
"You only have five (5) tries to unlock the phone:
Do not attempt to enter the code more than five (5) times total.
If this process is unsuccessful five times in a row, the phone will be permanently locked to the AT&T network."
I have already tried 4 times without success. I have one try left. Each time the 8 digit number was input, the phone seemed to not accept the number unless it was one digit more. I had to input another digit in order to proceed forward.
Suspecting a wrong IMIE#, I used *#06# to confirm. This IMIE was now a 17 digit number. It was the same as the original but had additional digits of "01" at the end.
I called At&T and advised them of the IMIE with the additon of digits "01" and asked them about possibility of a wrong unlock code. They said the additional digits did not make a diiference. They referred me to HTC Support.
Help from HTC support was fruitless.
I then bought services of a remote unlocking service from CA. The Procedure aborted and unlocking was unsuccessful. Money was lost.
I then started reading Xda-Developers Wiki and threads and attempted unlocking on my own. Thus my original post.
Since my post I have again run AUTO_Unlock_v3a.bat. The program this time indicated success. But, when I booted up with a pre-paid T-Mobile sim card the phone asked again for an unlock code.
I don't understand what is happening and what I need to do. Thanks for the links, I'll keep on researching more.
Unlock 8525
Success!!! Thanks.
I just unlocked my 8525 after talking with ATT, gave them my IMEI number, waited on hold for 5 minutes, entered the code after inserting a T-Mobile SIM card, and it unlocked just fine.
withOUT needing to run that updater.
I have CRCv12 ROM and olipro, and have updated the radio a few times in the past, so that may be why I didn't have any issues.
But, I now have my Fuze! Buhbye Hermes!!!
I have read in another thread that the HD2 doesn't need a CID unlock like my Topaz did for SIM unlock. The HSPL would do this for HD2!
Well first thing I would like to know is: Is this true?
Second thing is: If this is true, it is also true for T-Mobile US HD2?
Thanks.
Santroph.
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Is anyone besides me just a little annoyed at the people who say "I just talked to T-Mobile and I should have my code in 24hrs" but not one post actually saying they received their code and their phone is unlocked?
Why even bother posting?
I've been with T-Mobile for years, and they have provided an unlock code for me a number of times. You just have to request one. It used to be that you'd need to have been with them for 90 days, now it's 14 days after you've bought the device or signed a new contract.
Here is the email I got from Tmobile..
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
Thank you for taking the time to contact T-Mobile. We have forwarded your request to the manufacturer. These requests normally take 24-48 hours, but may sometimes take longer based on circumstances that are not under our control. Please allow 14 days before submitting a duplicate request. If no response has been received after 14 days, please submit a new request.
NOTE: Since T-Mobile is requesting an unlock code from the manufacturer we cannot guarantee the response time or that a unlock code will be provided.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
excuse me for being noob, but what do we do with the code after recieveing it?
are we supposed to plug it in somewhere?
wdasilva said:
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
[snip]
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Wtf, I called in my request March 25th, and I didn't even get a confirmation email. I called them two times in between, and was told first time wait 24 hours, 2nd time wait 78 hours. I've been on pre-paid sim for over 2 months now too.
my friend still hasnt got his code from T-Mobile..he is getting pissed...i can use my hd2 with all its glory but hes limited to wifi..and let me add it was hell trying to get these phones ugh...but it was so worth the highspeed drives to 2 different towns outside of Houston, Tx..man so worth it lols
I've had three phones unlocked by tmobile. just call them and tell them you're going abroad and you need you phone unlocked. i do not think they will unlock it soon as you get it. the email said you have to have been on the tmobile plan for at least 90 days before requesting unlock code. make sure you verify 3 times your IMEiwith the operators because I've had them get it wrong a few times. its frustrating and delays you getting your code. if all goes well, you get it in bout 24 hours.
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
bogdatov said:
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
Click to expand...
Click to collapse
If you've purchased outright and are a current pre/postpaid customer, there's not waiting period, as listed on their policy.
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
santroph said:
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
Click to expand...
Click to collapse
pay the phone right out and call tmobile and tell them u r going out of the country and need it unlocked make sure u tell them u pay for the phone in full and get a month to month contact that way u can cancel it when u get the phone unlocked.
* bangs head on desk *
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
edgie168 said:
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
Click to expand...
Click to collapse
I don't have an account with Tmo... I bought the phne outright, faxed them the reciept and recieved the code 48 hours later via email
I thought I might have to wait for the 14 day buyers remorse period but that was not the case.
I guess it helped that I told them I live in Canada and could not go back to the USA to return the phone anyways
ljwnow said:
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Click to expand...
Click to collapse
did you get it yet ???
I paid for my phone in full from a T-Mobile dealer. I have ATT and I told their phone rep this when I called TMo. They painlessly provided me with the unlock code after I faxed a copy of my receipt of purchase. The code works perfectly fine and the phone connected to ATT immediately.
No problems whatsoever.
wdasilva said:
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
My heart has just broke, The HTC HD2 will NOT work on Bell Mobility Network, if you want this phone is Canada you must have a Rogers Card. I put it my friends Rogers Sim card and it worked, my Bell Sim does not.
My loss will be some other Canadian's gain.... I will be selling it (tear)
So I bought my HD2 2 weeks after they came out. Shortly after I tried buying an unlock code for my phone because t-mobiles service in my area is kind of come and go. Unfortunatly I have one of the 35777 Phones so after 4 attempts with 4 different sites failing at getting a code, I tried emailing tmobile to see if they would give me a code as they already told me they dont have service in my area. They told me to fax them a copy of my invoice proving I paid full price for the thing, so I did. About a week later they got back to me and said that due to the fact that I bought it from a site that was not one of their approved retailers I couldnt get an unlock code. So about a week and a half ago I went to a tmobile store and got the darn thing setup anyways. I get some service in this area, just not much. Now about 3 days ago, I get an email from t-mobile that looks like this:
T-Mobile Sim Unlock Request
Sim Unlock Reference: *******
IMEI: 35777*********
Unlock Code: ********
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I kind of find this a bit odd. They tell me I cant get the number, then about a month later they randomly mail it to me anyway.
sounds kind of odd... have you always had tmobile or did you just sign up to purchase the hd2?
Neither, I had at&t before, Wanted to buy it and unlock it to use with at&t but in the process realized at&t's service is a bit of a ripoff. Atleast it is with standard plans. Wanted to try and use my hd2 with a gophone card but it doesnt seem to want to work.
Hello,
Does anybody know a way i can unlock my Defy its currently locked on the T-Mobile UK network, I have tried searching the internet but i can't find anything please help.
Thanks
Chris
I'm also looking for a carrier unlock. Mine is US T-Mobile. Anyone know of a reliable place for unlock codes?
philmillman said:
I'm also looking for a carrier unlock. Mine is US T-Mobile. Anyone know of a reliable place for unlock codes?
Click to expand...
Click to collapse
For Tmo (USA at least)
they will give it to you. You just have to call in and ask. May need to be a customer for a little while, but only if you are on postpaid. If you paid full price you can request unlock code right away.
Unlock Motorola Defy
Hello everybrody;
Any news about the unlock codes?
Thanks in advanced.Regards.
i got an HD2 on line and Nuron on prepaid, called tmobile 2 for each phone and less than 24hrs on each occasion i got the unlock code from them
For Tmobile USA
I got mine. It is free, just call Tmo and ask for the unlock code, tell them you are going to another country for vacations.
I payed full price, if you got the phone with a contract you might have to wait some time to get the unlock code from Tmo as they told me there are certain rules if you buy the phone with discount (aka 2yr contract).
I like Tmobile
T-Mobile Sim Unlock Request
Sim Unlock Reference: 1231232
IMEI: ##################
Unlock Code: ***************
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Motorola device.
1. Place a non-T Mobile SIM card into the handset and turn the handset on.
2. The handset display should read "SIM network unlock PIN"
3. Tap the box below the message
4. Enter the unlock code and Tap "Unlock"
Note: Device should display "Network unlock successful".
If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Service for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Actually, if you've been a customer for a few years they will give it to you contract price or not. I've never had an issue. However with wifi calling (and the fact that I really need my regular number for my work) I'm less motivated.
Hello everyone!
I am not from US and I bought Defy from a person who got it on Oprah show. Waiting for this phone to arrive soon. It should be locked and I want to unlock it. I will receive copy of Oprah letter enclosed with phone. Something about 3 month of free T-Mobile service and pre-activated sim card.
Now the question. Will I get unlock from T-Mobile if I contact them? Will letter help?
pogo stick said:
Hello everyone!
I am not from US and I bought Defy from a person who got it on Oprah show. Waiting for this phone to arrive soon. It should be locked and I want to unlock it. I will receive copy of Oprah letter enclosed with phone. Something about 3 month of free T-Mobile service and pre-activated sim card.
Now the question. Will I get unlock from T-Mobile if I contact them? Will letter help?
Click to expand...
Click to collapse
http://support.t-mobile.com/doc/tm51885.xml
SIM Unlock Code
For information on the SIM Unlock Code, refer to the following:
If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.
For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.
For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.
You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997
customer support will also tell you Tmobile requires the phone be ACTIVE/USED on Tmo US for atleast 14 days since they can detect phones that use their networks
I got a TMobile (US) DEFY as a gift (I believe it is an Oprah show giveaway) and have been having a very hard time trying to unlock the phone. even the code that TMobile provided was wrong.
Attempts:
1 - TMobile - they said they did not have it in their database and contacted motorola. The code they sent was 8 digits and did not work.
2 - Unlockitnow-com - Paid $20 - Sent me 3 codes and all three did not work (I did a motorola database "not found" lookup) -> I made a youtube video of the code not working to get a refund and they said they are mailing me a sim unlock kit.
3 - Private Unlocker in Toronto - Paid $35 - Sent me 1 code and it was the same as one of the codes from unlockitnow-com so I did not try it as I knew it failed previously -> he then contacted motorola who advised him that the phone may possibly have a network lock and not a simlock so it would require 2 codes?? both 16-digit subsidy codes as the phones sent to Oprah were never sent to TMobile to remove the subsidy codes and insert TMobile 8digit calculated codes.
Debating trying to apply for a subsidy code from GSM liberty -> gsmliberty-net/shop/16-digit-motorola-subsidy-code-p-3213.html
Anyone else with a DEFY from the Oprah Show manage to unlock it? please help! PM or reply!! thanks in advance
got the same problemo here.. my uncle bought a motorola defy from the oprah show, then call t-mobile for unlock code..
t-mobile always sent the same code (just 8 digits) & it doesn't work.. they said that he has to call directly to motorola because he doesn't get the phone directly from tmobile (what the heck?? it's a tmobile phone for crying out loud..!!)
now he is trying swiftunlock from ebay.. haven't got the code yet..
hope it will work..
same thing here...
ru1dev said:
I got a TMobile (US) DEFY as a gift (I believe it is an Oprah show giveaway) and have been having a very hard time trying to unlock the phone. even the code that TMobile provided was wrong.
Attempts:
1 - TMobile - they said they did not have it in their database and contacted motorola. The code they sent was 8 digits and did not work.
2 - Unlockitnow-com - Paid $20 - Sent me 3 codes and all three did not work (I did a motorola database "not found" lookup) -> I made a youtube video of the code not working to get a refund and they said they are mailing me a sim unlock kit.
3 - Private Unlocker in Toronto - Paid $35 - Sent me 1 code and it was the same as one of the codes from unlockitnow-com so I did not try it as I knew it failed previously -> he then contacted motorola who advised him that the phone may possibly have a network lock and not a simlock so it would require 2 codes?? both 16-digit subsidy codes as the phones sent to Oprah were never sent to TMobile to remove the subsidy codes and insert TMobile 8digit calculated codes.
Debating trying to apply for a subsidy code from GSM liberty -> gsmliberty-net/shop/16-digit-motorola-subsidy-code-p-3213.html
Anyone else with a DEFY from the Oprah Show manage to unlock it? please help! PM or reply!! thanks in advance
Click to expand...
Click to collapse
I have the same problem with this oprah defy phone. I bought it for my husband for christmas (Im a Tilt2 .. and sticking with it..LOL)
You got much further than I did with T-Mobile, after being "disconnected" twice, I called back a third time only to have possibly the rudest tmobile rep on the planet tell me that there is no way they can know whether or not I stole the phone! and so it is impossible for them to give me a code. She then said that because it was a prepaid oprah phone that it could not be unlocked.
I gave up on T-Mobile and bought a code from unlock to talk and they sent me 2, both of which didnt work...(currently shooting my refund video as we speak...LOL...but they didnt sound too eager to give me my money back either way).
If anyone finds a reputable place that can unlock this expensive paper weight, please please post!....
help!!!
QSMR
Interested in this as well since the code that T-Mobile provided didn't work...
Beach_Head said:
Interested in this as well since the code that T-Mobile provided didn't work...
Click to expand...
Click to collapse
Well, this dude claims he is (or was) selling an unlocked Oprah Defy, maybe he can tell you how he did it. Or, maybe he really didn't?
http://toronto.kijiji.ca/c-buy-and-...Won-On-Oprah-Show-4GB-Card-W0QQAdIdZ250984506
gsmliberty
I decided to bite the bullet and risk losing more money on yet another unlock code....
Im trying gsmliberty too, since they have the 16 digit subsidy codes that this phone seems to need...
I have a ticket open with them at the moment 'cause they dont actually list the defy as a supported model, I already paid so we'll see...I really hope they can help me (its for my husband who is a US Marine)...I think it will also be the ultimate test for the ruggedness of this phone...LOL
I'll let you know what happens with gsmliberty...
QSMR
scrannel said:
Well, this dude claims he is (or was) selling an unlocked Oprah Defy, maybe he can tell you how he did it. Or, maybe he really didn't?
Click to expand...
Click to collapse
I also emailed this guy ..LOL....we'll see if he answers....
Gsm liberty 16 digit worked!
gsm liberty
really, thats great....can you tell me how exactly you ordered on that site? I put in my order, on thego the email to choose my phone model and wasnt listed. So I asked them what to put in the dropdown list and they keep putting trouble tickets in and then resending the same dropdown request.
Im so frustrated, but I feel better now that you said you got a working code from them...how did you order?
thanks!!!
supposed to be....
QSMR said:
really, thats great....can you tell me how exactly you ordered on that site? I put in my order, on thego the email to choose my phone model and wasnt listed. So I asked them what to put in the dropdown list and they keep putting trouble tickets in and then resending the same dropdown request.
Im so frustrated, but I feel better now that you said you got a working code from them...how did you order?
thanks!!!
Click to expand...
Click to collapse
that was supposed to say... then got the email ...lol... spaz typing...lol
I know thay have a couple different pages, for carrier and for model etc. I was afraid to choose "all T-Mobile" because that hasnt worked for me with anyone else....
Any updates on this?
I purchased an Essential phone on eBay.
Excited to use my new phone;
I tried to insert my sim card
(I use Walmart Family Mobile which is under T-MOBILE)
and I get a screen saying
"SIM NETWORK UNLOCK PIN"
So confused I look up the IMEI to see if it is unlocked or not
It says CLEAN
other things it said:
"Error message: device is available"
"Device FED description: FED is in the past. Financial eligibility on the device has been met"
"Blacklist status: CLEAN(failed deactivation)"
"Activation status: device is inactive"
"Currently active: no"
Device FED met: YES
SPCS: YES
I tried rebooting the phone a few times. I tried going through settings but when I tried to select "automatically detect network" and turn it off, it goes to a black screen and the settings app crashes.
So I went into the recovery mode just to see and it says
PRODUCT NAME - MATA
VARIANT - SPRINT
BOOTLOADER VERSION - MATA-34cc3f5
BASEBAND VERSION - 2.0.c.4-M2.0.10
SERIAL NUMBER: *BUNCH OF THINGS*
SECURE BOOT - yes
DEVICE STATE: LOCKED
I have tried contacting Sprint they said they can't unlock with the account. The eBay seller has yet to get back to me and I'm frustrated. I tried contacting family movie and no one there knows a lick about anything other than how to read a script. I checked online with Family Mobile and T-MOBILE and both websites, after entering IMEI, I shouldn't have any problem and to sign up for a contract with them today! But talking on the phone family mobile said it is impossible to switch a Sprint phone over to them because you can't switch a Sprint phone to be used on T-Mobile. Which I know is baloney....
I just wanna use my phone with my same number and stuff... Idk why this is so difficult.
This may be a stupid question but I'm definitely stupid and uneducated in this department and would love some advice/assistance...
Please and thanks
I'd keep pursuing Sprint. Did they confirm it's SIM unlocked? If they said it can't be unlocked as is, then it suggests it's SIM locked. Only Sprint can unlock it but there is a thread about unlocking it yourself.
The phone may need to be reactivated on the seller's Sprint account and then unlocked. But Sprint has a time period a phone needs to be activated before they'll unlock it. That may complicate things more.
Contact the eBay seller since he/she locked it and therefore know the code, or, contact Sprint to unlock it, it is a relatively straightforward solution nowadays, service providers don't hold people and phones hostage like they used to.