Smart Unlock Not Unlocking - Galaxy Note 4 Q&A, Help & Troubleshooting

I just got the Lollipop update yesterday via OTA (UK unlocked 910F, not rooted) and I'm having issues with Smart Unlock.
I started by removing my corporate Exchange account from the phone and clearing the trusted certificate store to remove the administrative controls (I've switched to using Nine instead). I enabled Smart Unlock it via the Trusted Agents settings and linked it to my watch but rather than actually unlocking the device when the watch is connected via Bluetooth it just adds an extra swipe to unlock screen before requesting a secure unlock anyway. I've tried it with both PIN and fingerprint security enabled with the same result. Has anyone else been able to get this working with the Note 4?

When I got the lollipop update I factory reset the phone before installing it.
I am having no issues with NFC unlock and location unlock, I just wish they had added WiFi unlock as I don't want to leave GPS turned on when I'm at home. But I am having some issues with Bluetooth unlock with my headset.
The NFC unlock just unlocks the device straight to home screen or the last used app, location unlock removes my fingerprint unlock and makes it swipe to unlock and the Bluetooth one 50% of the time goes to swipe unlock or stays fingerprint unlock.

You don't need to pull the "lock" icon, just swipe anywhere on the screen when you have a bluetooth device connected. The lock icon is to relock the device not unlock it, it's pretty confusing when I you first see it.

gabrymr said:
You don't need to pull the "lock" icon, just swipe anywhere on the screen when you have a bluetooth device connected. The lock icon is to relock the device not unlock it, it's pretty confusing when I you first see it.
Click to expand...
Click to collapse
Thanks, that's exactly what I was doing. I'm used to using Smart Unlock on the Nexus 6 and I tend to swipe from the padlock to unlock that device (although it's not actually a widget that can be dragged on stock Lollipop, it's just habit).

Just adding a thanks, this was giving me so much grief.

Related

How to disable required password on bootup

Ok so if your phone reboots or crashes, you will need to enter a password or pattern in order for the phone to work. Even alarms and everything won't work until you enter the password. That's pretty bad especially if you NEED an alarm
Some people mentioned turning it on and off and it would give you a prompt to disable it.
But for us rooted people, it doesn't give us that option. And our data is unencrypted right?
Is there a workaround if I install a custom rom?
The phone is only unencrypted if you unencrypted it. I didn't decrypt when I rooted, and a few days later TWRP was made to support the 6p without decrypting. I don't know about alarms not working when locked, mine works fine every morning and I usually after to enter my PIN or scan my finger when I tap on a notification. I was using Smart Lock with my Pebble Time, but even that still requires a PIN again after 4 hours (I'm not using it for Smart Lock anymore because the fingerprint scanner is so convenient).
If you're referring to the "please enter PIN to continue booting" part, go to security settings when tap your method (mine is PIN) and I am asked if I want to require a PIN to start the device. This will require you to put in your PIN while Android is booting up and won't proceed unless the PIN is entered. THIS would cause you to lose all ability to use the phone such as alarms or emergency calls. I would toggle this OFF ("no thanks"), and it will still require an actual PIN (fingerprint won't work) for the first unlock after a reboot.
fury683 said:
If you're referring to the "please enter PIN to continue booting" part, go to security settings when tap your method (mine is PIN) and I am asked if I want to require a PIN to start the device. This will require you to put in your PIN while Android is booting up and won't proceed unless the PIN is entered. THIS would cause you to lose all ability to use the phone such as alarms or emergency calls. I would toggle this OFF ("no thanks"), and it will still require an actual PIN (fingerprint won't work) for the first unlock after a reboot.
Click to expand...
Click to collapse
I believe the OP is talking about how it requires pin on the initial lock screen after booting up. Not even finger print or any smart locks will bypass, you have to enter the pin. As far as I know, the phone is functional at this point, so alarms and calls/text etc should come through.
jasonftfw said:
I believe the OP is talking about how it requires pin on the initial lock screen after booting up. Not even finger print or any smart locks will bypass, you have to enter the pin. As far as I know, the phone is functional at this point, so alarms and calls/text etc should come through.
Click to expand...
Click to collapse
Correct, as I stated in the last sentence of my post. My phone is completely usable in this state. I can read and dismiss notifications, but if I tap on one to launch that app, I have to unlock with PIN. Imprint won't work. I have a Tasker profile to launch Spotify when I plug in my headphones at work and it runs just fine after a reboot and before I've unlocked.

Smart Lock not working and other lock screen anomalies

I own the Verizon variant of the V20. I'm coming from a rooted Samsung Galaxy S5 in which I used Tasker to do a lot of things that are now (allegedly) handled natively in the V20. I've been experimenting with and researching Smart Lock and have had no success.
Thanks to Tasker, I'm used to NOT having to unlock my phone, as long as I'm connected to my WiFi, and having it automatically lock as soon as I'm out of range of my home WiFi. Smart Lock looked like it was going to be a decent replacement for this, as it could be configured based on your location, facial recognition, connection to a trusted device, etc.
However, I'm finding that Smart Lock does not work. At all. None of the options will unlock the phone. I'd continue to use my Tasker tasks and call it a day, but unfortunately, in order to unlock the phone, Secure Settings requires root in order to accomplish this.
I want my phone to be secure as I would someday like to start using Android Pay (not activated at this time). However, I don't want to have to type in my PIN when I'm at home. So, for now, as far as security goes, it's pretty much all or nothing.
I've tried various substitute apps from the Play Store that look at WiFi to unlock the phone, but they don't work, either.
Has anyone else run into this? Were you able to overcome it? If so, how did you do it?
Another oddity I noticed is that no matter what locking method I use to lock my V20, when I unlock the device, I must first swipe the screen before it will bring me to the unlock method I selected. This is my first LG phone. Is this typical behavior for these devices?
Smartlock works for me. I have the Sprint version. When I connect to my home wifi I do have to enter my password once. After that, I only have to enter the password after 4 hours of inactivity.
TVThemeGuy said:
I own the Verizon variant of the V20. I'm coming from a rooted Samsung Galaxy S5 in which I used Tasker to do a lot of things that are now (allegedly) handled natively in the V20. I've been experimenting with and researching Smart Lock and have had no success.
Thanks to Tasker, I'm used to NOT having to unlock my phone, as long as I'm connected to my WiFi, and having it automatically lock as soon as I'm out of range of my home WiFi. Smart Lock looked like it was going to be a decent replacement for this, as it could be configured based on your location, facial recognition, connection to a trusted device, etc.
However, I'm finding that Smart Lock does not work. At all. None of the options will unlock the phone. I'd continue to use my Tasker tasks and call it a day, but unfortunately, in order to unlock the phone, Secure Settings requires root in order to accomplish this.
I want my phone to be secure as I would someday like to start using Android Pay (not activated at this time). However, I don't want to have to type in my PIN when I'm at home. So, for now, as far as security goes, it's pretty much all or nothing.
I've tried various substitute apps from the Play Store that look at WiFi to unlock the phone, but they don't work, either.
Has anyone else run into this? Were you able to overcome it? If so, how did you do it?
Another oddity I noticed is that no matter what locking method I use to lock my V20, when I unlock the device, I must first swipe the screen before it will bring me to the unlock method I selected. This is my first LG phone. Is this typical behavior for these devices?
Click to expand...
Click to collapse
I have the Verizon variant as well, they disabled most of the smart lock features that you are looking for. It works for me because I have it set to unlock when connected to my smart watch. But it is still aggravating they Verizon does this stuff.
Sent from my VS995 using XDA Labs
Thanks for the responses, guys! Looks like I've been able to get it working... to a point. I have Nova Launcher installed and have defined the double tap gesture to turn off the screen. Discovered that on my LG V20 with Nougat, this doesn't just turn off the screen. It locks it. If I turn off the screen using the power button, it works as it should.
This does not happen on my wife's LG V10 with Lollipop. On that device, the same software and gesture will turn off the screen, but it won't lock it.
In either case, one must still swipe to unlock the display, regardless of whether or not it's locked. Research indicates this is something Google implemented with version 5 of Android (until very recently, I was using 4.4).
So I've written to the developer of Nova Launcher to ask what, if anything, can be done. I'll post the results here when I have them.
TVThemeGuy said:
Thanks for the responses, guys! Looks like I've been able to get it working... to a point. I have Nova Launcher installed and have defined the double tap gesture to turn off the screen. Discovered that on my LG V20 with Nougat, this doesn't just turn off the screen. It locks it. If I turn off the screen using the power button, it works as it should.
This does not happen on my wife's LG V10 with Lollipop. On that device, the same software and gesture will turn off the screen, but it won't lock it.
In either case, one must still swipe to unlock the display, regardless of whether or not it's locked. Research indicates this is something Google implemented with version 5 of Android (until very recently, I was using 4.4).
So I've written to the developer of Nova Launcher to ask what, if anything, can be done. I'll post the results here when I have them.
Click to expand...
Click to collapse
Yes, I too grace to double tap to turn the screen on them swipe to unlock.
Sent from my LG-LS997 using XDA-Developers mobile app
I heard from the developer of Nova Launcher. Here's what he had to say:
...
Unfortunately this is a known issue in which there is a pop-up window within Nova that tells you about this and that there is a work around if you are rooted. Unfortunately there's no native work around if you're not rooted, however, you can go to the Google Play Store and purchase Screen Lock Pro (this app is not ours) and you can use it as a work around for this issue as well. ​
If you join the beta program, then follow these steps.
To get Screen Lock to appear in Nova Settings perform the following steps.
1) Have a device with a fingerprint scanner.
2) Set your security to use a PIN to unlock your device.
3) Set Double Tap gesture to Screen Lock.
4) Double Tap to turn off the device.
5) A popup window will appear asking you to choose one of two options.
6) Screen Lock should then show up within Nova Settings after that.​
...
I opted to purchase Screen Lock Pro and configure Nova Launcher to launch the shortcut for that app when the screen is double-tapped.
All in all, this method works. There just one caveat: When you double tap and the shortcut is launched, your screen AND the second screen will both go blank for about 30 seconds (not that although there's no picture, the backlight remains on during this time). After that time, the second screen will come back. If you need to unlock your device prior to that, it will be necessary for you to press the power button twice. The first time locks the screen (evidently because Screen Lock Pro only darkens your screen for the first 30 seconds, and THEN locks it), the second time will turn the screen back on. Pressing once will display your second screen. There does not seem to be an adjustment to shorten this time interval.
Also, it's important to turn on Smart Lock and Fingerprint Sensor in the settings of Screen Lock Pro.
I've been using this as described and I can live with it.
All this being said, I'm going to request a feature enhancement from the developer of Screen Lock Pro to see if we can get that interval to be adjustable.
Oh, and I'm using my fingerprint for security, and I've found that unlocking the phone with my fingerprint means I don't have to swipe after unlocking. After several days, I've gotten used to this method and it works well for me, even away from home.
I hope this helps.

Lock Security Not Working

Is there anyone experiencing that no matter what lock I use, my phone always allows me to just swipe up once to unlock? I tried facial unlock & that works flawlessly, but I also added the secondary pattern and I still swipe up once and my phone just unlocks completely. I also disabled facial recognition with just primary pattern or number lock as the security and the phone still opens right up like no security is on it at all.
Anyone have a solution for this or does this seem like another bug for a future update?
Settings>Display>Navigation Bar>"Unlock with home button" - is this enabled or in any way related to what you're experiencing? Just a guess
james.chiocchio said:
Settings>Display>Navigation Bar>"Unlock with home button" - is this enabled or in any way related to what you're experiencing? Just a guess
Click to expand...
Click to collapse
I just took a look and that option is off. the kick screen doesn't skip. I have to swipe up Everytime...let's me right in
Do you allow Smart Lock on a network or attached device? What you're describing is the phone's behavior when connected to a Smart Lock approved device.
BarryH_GEG said:
Do you allow Smart Lock on a network or attached device? What you're describing is the phone's behavior when connected to a Smart Lock approved device.
Click to expand...
Click to collapse
I do, my Huawei watch
Swiissjokr said:
I do, my Huawei watch
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Click to collapse
That's what is doing it. I had my Asus Zenwatch 2 listed as a trusted device in Smart Lock and my phone was doing the same thing. I removed all trusted devices and now I have to use my pin, finger print or irises to unlock my phone.
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
It is set to not turn on the lock when the screen goes off for 10 minutes by default. You have to go I to lock screen, secure lock settings
Sent from my SM-G950U using Tapatalk
truckerdewd said:
That's what is doing it. I had my Asus Zenwatch 2 listed as a trusted device in Smart Lock and my phone was doing the same thing. I removed all trusted devices and now I have to use my pin, finger print or irises to unlock my phone.
Click to expand...
Click to collapse
I removed it from trusted devices and now I'm back to normal thank you
Swiissjokr said:
I removed it from trusted devices and now I'm back to normal thank you
Click to expand...
Click to collapse
Welcome
Sent from my wickedly kewl Galaxy S8 using my fingers. Duh!!!
So it's this a bug? Trusted devices should unlock only when phone is connected or in vicinity to them.
Also seeing this same behaviour. My home wifi is a trusted device and obviously it unlocks when I'm connected to it, but now for the second time I've been away from home for over 2 hours and it happily unlocks with just swipe. It only asks for biometrics if I reboot the phone. So it seems that there's a bug in trusted sources whereby it believes its still connected to wifi for some time after you disconnect!
I had to disable my trusted place (home) even though I was 100km away to fix the issue.
Lock Security not Working
It may also be the On-Body Detection is set to ON under the Smart Lock feature
The way I fixed mine after reading all of these posts was Settings>Lock Screen and Security>Secure Lock Settings>(Enter Pin or whatever security option you have enabled)>Secured Lock Time>, then add the diode to the first selection, "Instantly with the power key or when the screen times out." Then it prompted my security feature everytime the phone locked. When adding a timeout period if you lock with the lock button for some reason it thinks you did it by choice (owner) and figures you will open it without the need to input security feature. I have everything mentioned above off so, I was baffled as to why it didn't prompt my pin option. Now timeout or self lock (by owner) it prompts pin all the time. Hope this helps.
Note 8
Mine has the same issue. but i dont have any trusted devices. i think its a bug in the software. It only asks for pin or iris scan after a couple of minutes being locked otherwise i can just swipe and it unlocks which is ****.
Don't do hard resets, login to the samsung account, go to find my mobile, then unlock your phone from there, it will delete the password. It will tell you to use a pin for access to samsung and the phone etc. Add the pin into the phone, then unlock the phone when you're on the phone screen. This will wipe off the passcode, this is so your settings don't keep restarting (happened to my note 8). Next part is to clear credentials in the settings and reset settings. None your data, apps will be affected, just the theme and basic security stuff. Now you can finally reset your pattern to however to you want it to be. As good as gold! Hope this helps.
Thanks a lot. I finally figured out what the issue was. My On-Body-Detection in the Smart Lock settings was On.
Just go to Setting -->Lock Screen and Security --> Smart Lock. Deactivate all the options there.
I have a Moto E4 and I have a secondary pattern up and everytime I swipe up it unlocks it instead of making me put in the pattern

Using fingerprint for apps, but not login.

So, I'm looking around, but all searches are leading me to people who want something completely different.
I'd like to use my fingerprint to unlock apps like Gpay or ADP mobile, but do not want to unlock my phone using a fingerprint, just a PIN. The issue being that, if I remove the fingerprint option from lock screen, my fingerprint is wiped entirely.
Is there a mod out there that allows this? Or am I just stuck deciding between convinience and security?
I really like the idea of that ....I'd interested in that
I've never heard of a mod that does what you want. Android links fingerprint usage in apps to the setup in the lockscreen. I'm not sure how entering a pin is more convenient than using a fingerprint but if your phone is locked can't you always enter the pin instead of a fingerprint anyway? When you set up the pin and fingerprint Android forces you to use the pin at first boot but I don't think it ever forces you to use your fingerprint. When mine is locked and shows a fingerprint prompt if I touch the screen the keyboard pops up so the pin can be entered instead. Forcing you to use the fingerprint to unlock wouldn't make sense because if the fingerprint sensor stopped working you would be permanently locked out of your phone.
You misunderstand the purpose of what I'm asking. I can be legally compelled to provide a fingerprint to unlock my phone, but not a pin. If my phone doesn't unlock via fingerprint, this is not an issue.
So no, it isn't convinient to unlock via PIN, but it is secure.
I still want to use the fingerprint sensor for LastPass, ADP, Gpay, etc.
Would love the same, hate that they are connected. I do not need a lock screen but the convenience for apps would be nice.
barteringram said:
So, I'm looking around, but all searches are leading me to people who want something completely different.
I'd like to use my fingerprint to unlock apps like Gpay or ADP mobile, but do not want to unlock my phone using a fingerprint, just a PIN. The issue being that, if I remove the fingerprint option from lock screen, my fingerprint is wiped entirely.
Is there a mod out there that allows this? Or am I just stuck deciding between convinience and security?
Click to expand...
Click to collapse
Just remember on rebooting, the phone requires a PIN.
So if compelled, make sure you hit the power button and reboot the phone.

6T and lockscreen fail

Yesterday I received my new OnePlus 6T A6013. Immediately it was updated to last Oxygen 9.0.5. After migrate and install apps and data I discovered that fingerprint doesn't work in lock screen. Really there are a crazy problem:
- if I don't touch the phone during some minutes/hours it doesn't lock automatically, although setup is in 30 seconds. So it's easy that phone call someone while it's in my pocket (today happens while I drive).
- I marked "lock screen" like an option when I press ON/OFF button. So I can lock manually.
- If I locked it, I see fingerprint signal drawed but doesn't work so I need to unlock with pin. Face recognition doesn't appear.
- If I locked it and I push ON/OFF button again the 6T is unlocked without pin. Or If I tap twice on screen. I don't need enter PIN or PASSWORD (I tried both).
- In Privacy Setup screen I can select unlock with nothing, drawing, sliding, PIN or Password. I don't have an option to select fingerprint or face ID, Both are active into their sections with face and fingers stores.
The problem is really stupid but create an very important security problem. First I had to undelete my pay wallet and bank apps. And app to open my home door or turn off home alarm.
After detect this problem I restore my 6T to factory and try again with same result. I made a clean install without import data or download from Google backup. And problem persists.
Can anybody help me?
Do you have Smart Lock enabled at all?
aidrabmol said:
Yesterday I received my new OnePlus 6T A6013. Immediately it was updated to last Oxygen 9.0.5. After migrate and install apps and data I discovered that fingerprint doesn't work in lock screen. Really there are a crazy problem:
- if I don't touch the phone during some minutes/hours it doesn't lock automatically, although setup is in 30 seconds. So it's easy that phone call someone while it's in my pocket (today happens while I drive).
- I marked "lock screen" like an option when I press ON/OFF button. So I can lock manually.
- If I locked it, I see fingerprint signal drawed but doesn't work so I need to unlock with pin. Face recognition doesn't appear.
- If I locked it and I push ON/OFF button again the 6T is unlocked without pin. Or If I tap twice on screen. I don't need enter PIN or PASSWORD (I tried both).
- In Privacy Setup screen I can select unlock with nothing, drawing, sliding, PIN or Password. I don't have an option to select fingerprint or face ID, Both are active into their sections with face and fingers stores.
The problem is really stupid but create an very important security problem. First I had to undelete my pay wallet and bank apps. And app to open my home door or turn off home alarm.
After detect this problem I restore my 6T to factory and try again with same result. I made a clean install without import data or download from Google backup. And problem persists.
Can anybody help me?
Click to expand...
Click to collapse
1. The default screen turn off time is very high, so maybe check if its too high and reduce it to about 30s and test again, also anything touching the screen can cause it to remain on.
2. Which device do you have? Locking manually is there regardless, so not sure what the problem here.
3. Re-add fingerprint and face data, report back on your results.
4. If you have smartlock enabled and the device is on a certain wifi network, in your hands, pocket or connected to a bluetooth device that's marked as safe, it won't ask for a password or pin as it didn't fully lock to begin with, since its within a safe zone, this is generally left up to your judgement to enable.
5. Fingerprint and Faceunlock are automatically enabled once data is added, proceed with number three and report back.
Btw kindly post all questions in the questions and answers section, mods may move this.
mang0 said:
Do you have Smart Lock enabled at all?
Click to expand...
Click to collapse
Not, one of things that I checked.
delete
Not, I checked it first of all.
delete

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