[Q] Reboots after Lollipop - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Verizon Note 3 here, I received the Lollipop ota today and thought no harm in taking it as I was already stuck without root on 4.4.4.
It worked ok for the first couple minutes, then a reboot, then same thing, about 5 minutes and a reboot. Sometimes ~2 minutes, seems using it in any situation made the reboots happen. I did a factory reset thinking that would clear things up. Unfortunately now it is even worse, as it's rebooting anywhere from the first touch to the screen, to about 15 seconds of activity, literally dozens of reboots.
I downloaded the update on my pc and installed via Odin hoping that the ota was just corrupted or some bad luck like that. Nothing changed at all.
It will idle after booting just fine, I just can't do much of anything, every touch of the screen feels like a roll of the dice. Every few reboots or so I can make it to settings maybe but haven't been able to actually change much of anything, not that it would seem to matter here.
I've flashed via Odin twice, cleared the cashe many times, factory reset 3 or 4 times. Am I screwed here? What else to try?
*UPDATE* I flashed back to 4.4.4 with Odin and no more issues. It appears that my device alone is completely incompatible with the new firmware.

I should also note that I tried airplane mode, safe mode, and removing the sd card with no improvements.

After hours of messing with this thing and nearly giving up, not half an hour after I post here for help, I seem to have found a solution, although hopefully not a permanent one. The problem was happening when I would touch the screen, not scrolling ever, but making selections. On a whim I turned off sound and bam, no crashes.
I would still love it if someone had some insight about this problem, or better yet a solution.
I'm not sure yet if it is just the keypress sound that is killing it, or all sounds. I never did have any issues with the stock keyboard clicks now that I think of it, only the menu press sound. In any case it's not every time it made the sound, just half the time or so. Anything anybody could add to this would be appreciated.
*Edit* Not a solution, but it did help.

Well it's not as stable as I'd hoped. More like before the first factory reset now, but still not good at all. The various sounds definitely trigger crashes quickly(menu options, volume pings, mp3 songs from sd card), but regular silenced menu presses do sometimes as well still. Phone also bootloops several times often before it can get booted stable and 100% always crashes immediately if I try to unlock the screen in the first 5-10 seconds after booting up. Not sure if I'll be able to call or text as it's too late to test that atm. I'll update tomorrow, any insight appreciated.

I would say a bad download but I don't remember if ODIN checks MD5 sums (pretty sure it does). I would do a full wipe and reflash the stock image with odin

I am 100% stock not rooted never been rooted 5.0 vzw and I have had a couple of reboots. Never ever had one on this phone before. My old note 3 was rooted but I got this replacement after the root exploits had all been closed.

ehh not all have been closed

What is the root exploit for Verizon Note 3 with 5.0?

recDNA said:
What is the root exploit for Verizon Note 3 with 5.0?
Click to expand...
Click to collapse
None at the current time but CVE-2014-8609 seems like it could be some use

I spoke too soon when I said the phone was usable now. At best 5 minutes of light use as anything seems to crash it now. I did get a fresh image and used it with Odin with exactly the same result which makes me think its my phones hardware or something. Just seems crazy that it was working just fine before the update. The reason I pushed to 4.4.4 and lost root is because my phone suddenly started an issue where it would crash when making or receiving calls. It wasn't caused by any new apps or anything, just out of nowhere. I tried everything then updated as a last resort, carelessly I went to 4.4.4 instead of staying at 4.4.2 and lost chance of root, but it solved the problem I was having. I wonder if the issue is related somehow.

I was able to odin back to 4.4.4 and it's working fine so far, I assumed that you would not be able to revert back like the last ota and just tried it as a nothing to lose last effort. This is very important news to anybody that is having major issues with 5.0. Maybe, just maybe I'll try it again if they make an update patch for reported issues.
But for now, 4.4.4 it is for me.

VZW Note 3 update to Lollipop
I just finished the Lollipop update and my phone is working great for the past 30 minutes. Seems a little slower then usual but have had no issues besides my phone locking up after downloading the update, may have been due to my phone running down to 14%, but after removing the battery for 20 secs and putting it back on, phone came back on, I plugged into charger and started the update. Will post later if I have any issues.

I have been trying unsuccessfully through odin to downgrade but it keeps failing in odin, I downloaded the official firmware from sammobile.

Just curious if u r tried reinstalling newer odin? Try different USB port and cable. At this point maybe even try different pc if u have access to 1

Related

[Q] Persistent bootloops

Hi folks.
So after a sleepless night and a lot of guessing and clicking around with no luck, I finally decided to ask for help.
The story:
Yesterday, I decided to open up my lovely N4 to perform the thermal pad mod (that can be found on these forums), as it was going really hot around the CPU at time and it seemed like a good solution.
Now, I'm no stranger to disassembling microelectronics without breaking them (few weeks ago, I successfully resoldered a broken power button in my old T989 that I've been using before N4).
What couldn't let me sleep at night:
And here is where the problem emerged. After re-assembling my sweet little phone (yes, i did it perfectly right), I tried to boot up and all i could see was an endless and really annoying bootloop, but as the device booted up, I did not worry much. While doing some research, I read that there's people experiencing bootloops with 4.3, so I thought that after disconnecting the battery, it just might've had happened on its own (I was using stock 4.3 with faux kernel before the nightmare started)
At this point, I booted into recovery and tried to flash the rom over, but unfortunately nothing positive happened. Then I tried factory reset and flashing different roms, also with no luck. This is when things started to get really frustrating, as no matter what I flashed, the bootloop was (and is) still there. But then I tries to restore a backup that I did right after getting my N4, back in November, and it WORKED. Why do i still have a problem then? Because it was 4.1 and OTA was giving me error every time I wanted to flash the update, so I kept flashing till i get some results. And then one of the N4 toolkits wiped my entire internal memory and I ended up with only being able to use sideload. Then I tried ALL of the N4 toolkits that can be found in here, to wipe everything and bring my phone back to everything stock, but the bootloader is locked so it cant do it, and it cant unlock it because I cant boot into the system.
Conclusion:
The phone works fine, and it proved it. But no matter what I try to flash (other than the old backup), the persistent bootloop is still there smiling at me like an a****le.
Any ideas?

Please help! System process not responding

Hello all. I've had a Verizon note 3 since release. I've been running HyperDrive 6 on 4.3 since I got the phone. I've had no reason to update at all, not to mention when I first got it I didn't understand knox so now my knox counter is 0x1. Its been great and themed and untouched for at least 3 months. Today I noticed everytime I opened an app it was upside down, and flipping my phone didn't help. So, I rebooted it.
Ever since that reboot about 3 hours ago I have been unable to get it to reboot fully. It boots up, gets to the lock screen and freezes for about 10 seconds then pops an error saying System process not responding "wait or close". I've done both options with no luck. I've booted into safestrap, cleared cache, recovered to my most recent (April) recovery, booted into stock rom slot, EVERYTHING ends in system process freezing and rebooting.
Why is it doing this out of nowhere? How do I make it stop? What is even wrong? I need this phone for work and in the 3 hours without it have already gotten crap via email for being unresponsive to phone calls.
I have zero idea how to update to KK with my knox counter voided. I'd prefer not to anyway since 4.3 HD6.0 worked great and was themed to my liking.
But I need this phone working, so I'm taking ideas.
Thanks for your help.
Have you tried using Odin if not might wanna start with that use a computer download the stock firmware tar file use Odin to flash the phone back to stock. That's what I would do I don't know what's wrong with you phone but that might help undo what was done.
burkechrs1 said:
Hello all. I've had a Verizon note 3 since release. I've been running HyperDrive 6 on 4.3 since I got the phone. I've had no reason to update at all, not to mention when I first got it I didn't understand knox so now my knox counter is 0x1. Its been great and themed and untouched for at least 3 months. Today I noticed everytime I opened an app it was upside down, and flipping my phone didn't help. So, I rebooted it.
Ever since that reboot about 3 hours ago I have been unable to get it to reboot fully. It boots up, gets to the lock screen and freezes for about 10 seconds then pops an error saying System process not responding "wait or close". I've done both options with no luck. I've booted into safestrap, cleared cache, recovered to my most recent (April) recovery, booted into stock rom slot, EVERYTHING ends in system process freezing and rebooting.
Why is it doing this out of nowhere? How do I make it stop? What is even wrong? I need this phone for work and in the 3 hours without it have already gotten crap via email for being unresponsive to phone calls.
I have zero idea how to update to KK with my knox counter voided. I'd prefer not to anyway since 4.3 HD6.0 worked great and was themed to my liking.
But I need this phone working, so I'm taking ideas.
Thanks for your help.
Click to expand...
Click to collapse
Sorry i got no idea what you can do, maybe oding back? But this is not the correct place to put a question... I am kind of sure you know that and if you didn't then read the forum rules.
Awesome ROM bro, I'll give it a try!!

GT-I9505 Sometimes doesn't wake up after screen turns off/timeouts (after OTA update)

Good day everyone
I'm having strange issues with my sister's S4.
Not long ago, I saw that there was an OTA update available for 5.0.1, and I started to download the update.
It installed without a hitch, and it works very nicely and is noticeably smoother and more responsive than when her phone was still on 4.4.2.
However, for some strange reason, sometimes the phone will not wake up after pressing the power button, or letting the screen timeout.
Nothing will wake up the device, and not long after becoming non-compliant it will reboot itself. More often than not, it won't even reboot and you have to remove and reinsert the battery.
This behavior is completely random. It can happen 3 times within an hour, then be fine for the next 5 hours before it does it again.
I have done almost everything within the realms of keeping knox set to 0x0 (phone isn't even a year old yet, and it never had a custom ROM/kernel/recovery or even root!)
The first thing I did was wipe data/factory reset within the built-in recovery, as a first step to see if that might help, but the problem still arose.
The problem came back without even touching the phone at all (no apps, accounts or anything was installed after the factory reset was done, and the problem showed up within a hour)
I decided to flash the phone via odin to see if that will fix it, and thankfully I had the firmware for the phone ready and waiting long before the initial OTA update (I've planned the initial flash to 5.0.1 long ago)
So, I flashed it via Odin to the lollipop firmware I downloaded months before (United Kingdom (Black Edition) from 2015-03-16) and it succeeded without problems.
BUT, the problem is still there, even after resetting it, flashing via Odin then resetting it again!
I really don't want to trip knox, so my options are limited.
I haven't tried using Kies, but I doubt it will fix it, if even Odin can't fix it.
Any ideas on what I can do?

SM910F Note 4 5.1.1 Random Freezes and Restarts

Hello there xda.
I have a Samsung Galaxy Note 4 SM910F.
So what is happening to my phone is that whenever I am in any random app lets say reddit or even chrome for example. It will like freeze for a minute or two and then unfreeze.
In more extreme cases it will reboot.
So this happened randomly because I flashed a Stock unbloated 5.1.1 ROM from here back in december and everything was working smoothly and stuff. I had xposed installed and all my apps. Then in February it started with this random freeze/reboot. I had not installed anything else apart from what I had for the last 3 months.
So I restarted the phone, changed the battery and stuff to see whether that will fix it. However it didn't. So I formatted the phone (the soft type) just so I can install another ROM. So I tried another ROM, flashed the correct CP and BL and stuff and then just installed chrome and whatsapp. After an hour or two the same thing happened. So this time I factory reset he phone, like a complete wipe and I installed the unbloated ROM once again with few apps. Same thing happened...
So my last resort was to install Cyonagen Mod. After an hour or two same thing happened...
I don't know what is the problem. I read about some peoples phones emmc failing and thus the freezing, but I am not sure yet.
Please could you guys explain what I should do to fix this?
Thank in advance!
I have the same problem. Starting on mid january. I'm on stock 5.1.1 with root and twrp recovery
Tried backup and factory reset
I went back to stock after I factory reset the phone. And still had the same problems.
People say that its a hardware problem... So I guess I'll have to send it back to Samsung soon.
I think I tripped the knox. I just have to unroot and get it back once again to stock and send it back. I hope that they accept it.
i have the same problem. my model is SM-N910W8 and I bought it from 2nd hand, so no receipt and no prove of purchase.
can I still send it back to samsung to fix it?
same problem as you and now my phone died completely .
my phone was 4 months and he has not supported any longer he died naturally lol.
my operator gave me another free under warranty because the phone had a faulty motherboard and after several back galaxy note 4
This started happening to me a week or so ago and my phone just got stuck in a boot loop after it froze and rebooted. I'm on the latest stock firmware. Tried factory reset, reflashed stock firmware, nothing helps. It still reboots (sometimes it almost gets booted completely, other times it reboots after 2 seconds.
Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5
EclipseX said:
Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5
Click to expand...
Click to collapse
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).
just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
HXOY said:
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).
Click to expand...
Click to collapse
EclipseX said:
just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
Click to expand...
Click to collapse
Spoke too soon, it's started rebooting itself again.
Same problems here since 2 days. I was on original 5.1.1 software... Very strange all those people with the same problems
did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!
Davids said:
did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!
Click to expand...
Click to collapse
Still having the same issue around the same time everyone else started experiencing it.
I also was rooted and had xposed installed on 4.4.4 before the issue started happening.
Try the solution provided here & report back..
http://forum.xda-developers.com/note-4/help/note-4-sm-n910f-freeze-restart-issue-t3439111

[Q] sgh 1337 UN stuck on Samsung splash screen (safe strap broken)

So, I have gotten myself in a bit of a pickle I however think I can get out of it by sideloading using EXT. SD, Im not sure what to flash to solve the dillemma however. So this is the situation. I have a (had) a rooted Galaxy s4 (sgh-i337 ucufnc1) with 4.4.2 android. It had safestrap installed and back ups of everything else in sd card and other locations just in case. The phone was acting buggy, so I formatted the phone with safestrap, the problem persisted, ill get into the issue a bit further down. So I booted back into safestrap, and did a complete wipe, however my sd card must've bumped out, because it didnt delete any media files or so it said, and then after the wipe it crashed. and refuses to boot into safestrap or even past the splash logo. I can get into download mode, but usb debugging isnt on anymore since i wiped it, I can get into the other mode as well ( cant for the life of me remember the name of it atm although i use it frequently) with some luck. I also happen to have all .md5 files from a backup i did about 4 months ago in tact, I cannot for the life of me get them to convert properly to apply them to the phone without safestrap however, if anyone has any insight to this please let me know also.
I can/will list any other information I have if anyone needs it, and if anyone can help it would safe a life!
The reason i reformatted it to begin with, was because media would stall, and when i plugged in the audio jack it'd freeze the entire app using it, then the whole phone would freeze. I believe it was due to lucky patcher but im unsure. The issue began when I altered the auto update file, and even after i rectified it, it persisted. At this time i have a phone soft bricked because it didnt delete all the media files and I assume something bugged onto the kernel image but Im not sure. If I can simply try to restore it to stock kernel then im fine with that.
Ghujii said:
So, I have gotten myself in a bit of a pickle I however think I can get out of it by sideloading using EXT. SD, Im not sure what to flash to solve the dillemma however. So this is the situation. I have a (had) a rooted Galaxy s4 (sgh-i337 ucufnc1) with 4.4.2 android. It had safestrap installed and back ups of everything else in sd card and other locations just in case. The phone was acting buggy, so I formatted the phone with safestrap, the problem persisted, ill get into the issue a bit further down. So I booted back into safestrap, and did a complete wipe, however my sd card must've bumped out, because it didnt delete any media files or so it said, and then after the wipe it crashed. and refuses to boot into safestrap or even past the splash logo. I can get into download mode, but usb debugging isnt on anymore since i wiped it, I can get into the other mode as well ( cant for the life of me remember the name of it atm although i use it frequently) with some luck. I also happen to have all .md5 files from a backup i did about 4 months ago in tact, I cannot for the life of me get them to convert properly to apply them to the phone without safestrap however, if anyone has any insight to this please let me know also.
I can/will list any other information I have if anyone needs it, and if anyone can help it would safe a life!
The reason i reformatted it to begin with, was because media would stall, and when i plugged in the audio jack it'd freeze the entire app using it, then the whole phone would freeze. I believe it was due to lucky patcher but im unsure. The issue began when I altered the auto update file, and even after i rectified it, it persisted. At this time i have a phone soft bricked because it didnt delete all the media files and I assume something bugged onto the kernel image but Im not sure. If I can simply try to restore it to stock kernel then im fine with that.
Click to expand...
Click to collapse
UPDATE: I resolved the issue, by rooting, safestrapping, ripping the image files, from another galaxy s4 with alike descriptions. then i managed to side load it, then it booted properly, i then reformatted it completely back to 100% factory everything. Now my original problem persists, and i cant help feel that google services is causing it. (examnples of issues" proccess.gapps has stopped. anotrher process error code. phone calls can be made, but not recieved as it seems the server is too busy to n otice it, massive battery drain, audio takes several seconds to play, while video continues to play fine, audiojack is mostly unresponsive, phone calls that are made cannot recieve or send audio during call session, phone may freeze at unlock screen, or any time during operation, may even reboot from process overloading" now keep in mind. i removed every system file and app that the natural reformat will allow. so nothing applied by the user is on the phone, other than natural factory applications. Im digging a bit into the phone as i can but its a slow process whenit starts freezing. if anyone has any idea of what can be causing this, or how to fix this please inform me lol.
Ghujii said:
UPDATE: I resolved the issue, by rooting, safestrapping, ripping the image files, from another galaxy s4 with alike descriptions. then i managed to side load it, then it booted properly, i then reformatted it completely back to 100% factory everything. Now my original problem persists, and i cant help feel that google services is causing it. (examnples of issues" proccess.gapps has stopped. anotrher process error code. phone calls can be made, but not recieved as it seems the server is too busy to n otice it, massive battery drain, audio takes several seconds to play, while video continues to play fine, audiojack is mostly unresponsive, phone calls that are made cannot recieve or send audio during call session, phone may freeze at unlock screen, or any time during operation, may even reboot from process overloading" now keep in mind. i removed every system file and app that the natural reformat will allow. so nothing applied by the user is on the phone, other than natural factory applications. Im digging a bit into the phone as i can but its a slow process whenit starts freezing. if anyone has any idea of what can be causing this, or how to fix this please inform me lol.
Click to expand...
Click to collapse
The best solution must be installing the stock firmware via odin. Since you are on NC1 , You can installed the stock NB1.
Here is guide explaining you using odin, installing NB1, root with towel root, updated NC1, install the safestrap. The guide was not specifically written for that but you can find those steps in the guide.
I will attempt to do this, since nothing since has work. I am about to get a new logic board for the system in the next 2 weeks. Towel root DOES typically work on this system, however the last time I attmpted it it failed to work outright. Im not sure what has changed with the device, but i believe reflashing stock is the best method. The phone now, will boot up, then skip the lock screen and go straight to the home screen, which is black with no pull down bar, or with no signal and there is no way to rectify it. Even if there were, it boots back down and launches back up and becomes locked at the ATT logo.
After a fair bit of messing with it, and recovery mode it will sometimes boot normally where it tells me that processes has failed and askes me to cancel the ''app''. This is the best option to update the phone and attempt root, but getting it here is so difficult because it reboots itself and the mode is rare to acquire. This problem either is due to the kernel, or the rom i believe. I also am to believe the powercell may have some issue, as i replaced the battery a few weeks back and it worked fine for about 1 week.
Booting into safemode doesnt work either as it skips over the lock screen straight to the home screen. Outsidce of replacing the logic board, or attempting another flash im at the end of the short rope i was already on in terms of options.
sway8966 said:
The best solution must be installing the stock firmware via odin. Since you are on NC1 , You can installed the stock NB1.
Here is guide explaining you using odin, installing NB1, root with towel root, updated NC1, install the safestrap. The guide was not specifically written for that but you can find those steps in the guide.
Click to expand...
Click to collapse
UPDATE: I found therein two methods to flashback to stock. I did so, then proceeded to attempt to flash from nb1 to nj4. Progress stopped there when it flung an error 7 at me. So this means either something in my phone is corrupted or the file i downloaded from the above mentioned forum is corrupted. I also attempted flashfire, but seen as it STILL crashes at random due to process errors thats almost impossible to attempt.

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