Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!
i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd
niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
Click to expand...
Click to collapse
I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.
At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.
I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!
Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.
Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.
Wow good news!
How long had you had your phone?
Zammo76 said:
Wow good news!
How long had you had your phone?
Click to expand...
Click to collapse
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
Click to expand...
Click to collapse
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.
godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).
Related
Just got back from a week in the bush. My new HD2 got knocked off my belt at security in the airport.....
Now the screenis shattered.
Strangely enough, everything still works, the touch screen, GPS, accelerometer, everything.
Only problems are :
1. I keep slicing my fingers on the breaks.
2. Glass fragments in my ears whenI make calls.
Postscript: The phone is now at REPAIRER A in Perth , Australia having a new screen fitted. Since it's not a warranty issue, I'm damned if I'm waiting on Telstra to fix it.
In preparation for getting it back, I've bought TWO new rubber housings for it!
Ah yes, the broken mobile phone....
There was going to be a picture here.... but the fotum wont let me post one!
Having dropped this sucker at the airport, I was pretty keen to get it repaired pronto.
Enter REPAIRER A, who announced that such a repair would cost $280 and take 1-2 days.
That seemed a pretty good deal, so I dropped the phone off and paid my minimum call fee.
24 hrs later, I got an email stating that my HTC DIAMOND (?) (that's the WRONG MODEL) was WAITING ON PARTS!!! A phone call confirmed it, a week to a week and a half.
7 days later I enquired via email how it was all going....would the phone be ready before I leave for Japan?
"Not sure, at least 5 more days, we'll get back to you... "
Enquiries with REPAIRER B revealed THEY had parts IN STOCK and could fix it in three hours, albeit for $400.
I lost no time in collecting my phone from A and taking it to B.
On the drive from A to B I recieved SIX emails from A:
- "It's not the screen, we're waiting on a flexible cable."
- "Ooops, no that's wrong, it IS the screen."
- A standard "your issue has been escalated" email.
- A "You job is now complete" email.
- A 'Please pick up your phone" email (it was with me on the car) along with a "there's a demurrage charge if you don't pick it up on time" clause
- An INVOICE for the inspection fee.....
Meanwhile, REPAIRER B displayed the new screen for my phone, in it's bag, when I arrived. I was then told I could come back in three hours....
Two hours later, they called to confess that the replacement screen was DOA and they had to order a new one.
Latest pickup date is 3pm TOMORROW.
To be continued....
just so you know, they want more time with you phone because they are probably fu(king around with it at their shop.
Make sure to get a screen protector when you get a new screen, I'm pretty sure my screen is still in one piece due to mine having one!
ozalchemist said:
Just got back from a week in the bush. My new HD2 got knocked off my belt at security in the airport.....
Now the screenis shattered.
Strangely enough, everything still works, the touch screen, GPS, accelerometer, everything.
Only problems are :
1. I keep slicing my fingers on the breaks.
2. Glass fragments in my ears whenI make calls.
Postscript: The phone is now at REPAIRER A in Perth , Australia having a new screen fitted. Since it's not a warranty issue, I'm damned if I'm waiting on Telstra to fix it.
In preparation for getting it back, I've bought TWO new rubber housings for it!
Click to expand...
Click to collapse
Gutted 4 you m8...only got my HD2 a few days ago and i'msooo paranoid about even scratching it....ordered a protective rubber surround and proper clear film screen protector off Ebay yesterday...hopefully will arrive soon.
Matt
The phone was IN a case when it was dropped. Just took a bad hit on one corner.
In TWELVE years of PDA use, this is the FIRST time I've ever brojen a screen.
Hopefully, back tomorrow,,,
any pics yet?
1egdbsfsdfd
ozalchemist said:
The phone was IN a case when it was dropped. Just took a bad hit on one corner.
In TWELVE years of PDA use, this is the FIRST time I've ever brojen a screen.
Hopefully, back tomorrow,,,
Click to expand...
Click to collapse
the other pda phones youve owned had plastic screens. the hd2 has a glass screen that is less prone to scratches, but is more prone to shattering when dropped. a screen protector wont do anything to absorb the shock of a fall and protect it from shattering....nor will a hard shell case. leather or rubber provide the best impact protection.
Shattered screens are very common on the iPhone, as it too has a glass screen...so this isn't something that is unique to the HD2. My wife managed to crack the screen on her old iPhone while it was in a hard plastic case with a screen protector!
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mystik610 said:
the other pda phones youve owned had plastic screens. the hd2 has a glass screen that is less prone to scratches, but is more prone to shattering when dropped. a screen protector wont do anything to absorb the shock of a fall and protect it from shattering....nor will a hard shell case. leather or rubber provide the best impact protection.
Shattered screens are very common on the iPhone, as it too has a glass screen...so this isn't something that is unique to the HD2. My wife managed to crack the screen on her old iPhone while it was in a hard plastic case with a screen protector!
Click to expand...
Click to collapse
My friend is very accident-prone and has dropped 6 iPhones, all to shatter like that!
rp-x1 said:
My friend is very accident-prone and has dropped 6 iPhones, all to shatter like that!
Click to expand...
Click to collapse
There are businesses that have emerged in the past couple of years the focus entirely on iPhone repairs....and fixing screens is probably their biggest source of revenue! so yeah...this isn't anything unique to the HD2.
I know 3 people (4 + my wife) who have managed to crack their iPhone screens. Most of them choose to live with the cracked screen, as the phone will still function as long as the digitizer isn't damaged.
Got out of the car today when I pulled up the gym and had my Nexus One on my lap.
It fell.
The screen broke.
I'm sad.
Luckilly TMo insurance covers it through Asurion and the deductible is only $130.
If my stupid car dock had arrived on time today this would have never happened! LOL
That is my story =P
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Pics aren't loading for me.
That's good you had the insurance. Do you get a new Nexus One or a used N1 or a check?
Can't see the pics either. Sad story, at least you have it covered.
about broken nexous oen
the funny thing is t mobile told me i could not get my n1
insured because i bought it from google and not in a tmobile store
they F*** lies Every time i talk to tmobile its a different story they are worthless
Silly question: did you have a screen protector on it or no? I'm guessing no since the screen broke, and any decent screen protector actually absorbs shock impacts and prevent a LOT of would-be cracks...
That damn on the lap thing gets a lot of peoples phones when they get out of the car...
My wife's dropped her tp2 like 5 times that way.. luckily.no broken screen...
I always check lap for this reason....
It's only the screen that broke?
If yes you can ask HTC to replace it with a brand new one(screen) for 100$ in case warranty didn't pay!
It's better than pay 600$ again
Was it in the slip in case that the phone comes with?
I always keep it in that and I have the feeling that would give it some good protection too. I bought a BSE (bestskinsever) full body protector, and I couldn't get used to it (not to mention it didn't slide out of the slip in case easily making it difficult to answer a call quickly) but I will use the screen protector.
sn95chico said:
the funny thing is t mobile told me i could not get my n1
insured because i bought it from google and not in a tmobile store
they F*** lies Every time i talk to tmobile its a different story they are worthless
Click to expand...
Click to collapse
it's funny to hear that mobile call-centers says lot of lies also in other countries of the world. I'm italian; here in Italy some people think about suicide when they must ask help with some mobile call-center and have no other ways to solve problems... LOL
I'm sorry for your screen...
sorry for your screen!
sn95chico said:
the funny thing is t mobile told me i could not get my n1
insured because i bought it from google and not in a tmobile store
they F*** lies Every time i talk to tmobile its a different story they are worthless
Click to expand...
Click to collapse
When did you get yours, because I got mine at launch and they told me that same thing. However I kept checking back with T-Mobile, HTC, and Assurion everyday, until it was offered. I mean Assurion has Google as a supported manufacturer on their website specifically for the N1.
Update:
Asurion was actually PLEASANT to work with! They did ask some odd questions to "verify" that I wasn't trying to get a cheap/free phone from someone else's plan. I finished my claim last night at 6:30pm PST and my phone landed in Seattle from KY at 3:30AM today and left Redmond shipping center this morning at 6:45AM! Yay!
I'm still not going to get a screen protector or a case. I got my car dock so a case will make it not fit and slipping it on and off is not fun. Screen protectors have never sat well with me. I don't like the texture it adds. I have sweaty fingers/hands so most screen protectors are no bueno for me. I hadn't had a single drop since I got the phone in January so I don't think I'll have another one (I get drunk EVERY weekend too) plus i have the car dock now so no more lap drops!
Yeah I thought Asurion would be a pain in the ass but they were easy to work with (no connection to them lol). $130 deductible is very affordable.
sad story bro. too many times my phone has fallen due to getting out the car (off my lap/slips outta pocket) and everytime your heart hits the ground with it. after i got my n1 i basically trained myself to always have it in my hand before i open the car door.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
t0mmy said:
sad story bro. too many times my phone has fallen due to getting out the car (off my lap/slips outta pocket) and everytime your heart hits the ground with it. after i got my n1 i basically trained myself to always have it in my hand before i open the car door.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I'm telling ya people... BELT CLIP CASE!
Seriously.. it's always on your belt, fully covered, u can sit/stand up - no pressure on the phone.
If my stupid car dock had arrived on time today this would have never happened! LOL
Click to expand...
Click to collapse
so sad
its your fault after all
Sonofa B. I just got a grippy case for my Nexus, since they're so slick and difficult to hold.
Installed it last night and managed to drop my phone on the floor this morning... Broke the damn glass. There is a crack from the upper left corner to the middle of the right side.
Phone is still functional, but I'm still quite pissed. I drop my phone very rarely and I just got this a month ago to replace my crapped-out Evo.
: (
That's no good. I did the same a few months back.. I bought a used digitizer/lcd/housing combo for a NS4G on eBay for $60 and swapped it. It was very easy.
Uh I haven't seen any broken glass Nexus S. Could you post a photo of it ?
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Just a small crack. Perhaps it can be held together by a screen protector.
I'm happy with no case ^^
Ouch...how could you manage it? Im wearing it lose in my pocket and it hasent even got a scratch yet o0
Slipped out of my hand and hit the hard, tiled floor.
Sorry mate, that sucks. The very day after you got the grippy case...
Same happens to me only 3 months old. Can't deal with broken screen. Had to get a one from insurance. I feel your pain.
Sent from my Google Nexus S 4G using xda premium
My nexus fell on tiled floor 3 times and nothing happened to it
Now that I think of it, the case I put on the phone was likely the true root cause of the cracking.
I had to squeeze the phone quite hard to get the case around the phone. That may have stressed the glass enough to cause it to crack after a gentle fall.
Effin cheap POS ebay case... Wish there was an Otterbox Commuter for this phone.
I'm in the same boat...Sprint NS4G...I have only had it for a month. Samsung wants 160.00 with a 3 week turnaround...Ugh...
I checked ebay, but I could not find any listings for the NS4G, only i9023.
http://www.ebay.com/itm/LCD-Screen-Display-Bildschirm-Touch-Digitizer-Samsung-Nexus-S-i9023-WZ-/230686551324?pt=Handy_Zubeh%C3%B6r&hash=item35b5fd6d1c#ht_483wt_1174
Does anyone know if the i9023 screen will work on the NS4G?
Keep us posted joelee. I've been too lazy to look for a screen replacement.
I just put on the screen protector that came with the case, in order to keep the glass together. Working well so far, but this matte anti-glare protector is cheap, rough, and makes my display look like ****. The matte cover I had for my Evo was much nicer.
On a side note, I haven't had very good luck with phones this year. Bought the refurb eBay Evo 4G in early March and the display and cpu temp sensor crapped out by September. Got this eBay Nexus to replace it, then I broke the screen!
Have you looked into a cell phone repair place? We have a place called Dr. Cell Phone here in Dallas. They were about 33% less than HTC and no shipping for my wife's Nexus 1 screen. It was done on the same day too.
Look up the trident case its par with otterbox I think except I pulled the protective screen covr out. Been using it for a while.
Sent from my Nexus S using xda premium
Trident cases are so bulky and ugly. I'm usually not so rough with my phones that I need a heavy duty case (my suspicion is that my case was what actually broke my glass). I'd rather retain the sleek, slim feel of the phone than double its size with a suit of armor.
Too bad there's not an Otterbox Commuter for the nexus - that case was perfect for my Evo.
Non- gorilla glass ;/
I have somewhat the same issue... my screen is cracked but everything is functional. i want to replace the glass... but do i have to replace the digitizer as well? i saw some glass for sale on ebay for 25 dollars
anyone just change the glass or you have to change everything from glass and digitizer and lcd?
hydrophantom said:
I have somewhat the same issue... my screen is cracked but everything is functional. i want to replace the glass... but do i have to replace the digitizer as well? i saw some glass for sale on ebay for 25 dollars
anyone just change the glass or you have to change everything from glass and digitizer and lcd?
Click to expand...
Click to collapse
I had the same issue. My screen was cracked but everything was functional. So I just went to Samsung repairs and fixed it for free(it's because my friend works at Samsung). You would probably need to pay somewhat expensive price for it.
Sent from my Nexus S using Tapatalk 2
I've dropped my NS close to 50 times and have only gotten dings and a small crack on the battery cover near the headphones hole.
I dropped my GN once, from 2 feet off the ground while uh using the bathroom, and it cracked the screen. Probably just bad luck.
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
bitwiser said:
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
Click to expand...
Click to collapse
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
The glass is a pretty shape, but it definitely gives me durability concerns. I just got mine, and I don't think I'll be able to use this phone without at least a slim tpu case.
shamelin73 said:
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
Click to expand...
Click to collapse
I have never had a case...just can't take the extra bulk and love the way the Moto feels (leather back) without one. Guess I'll just have to pay the price a few times or max 3
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
crawlgsx said:
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
Click to expand...
Click to collapse
lol, I did not intend on breaking or dropping it either. I've never put insurance on it either...did not on this one...had it only 5 days...no Motocare. Talked to an agent, he said it has not been 30 days...purchase motocare then make a claim. a little cheaper than the repair fee and i'll be able to use it again if needed. So that is what I did.
Don't you also have to pay a 50 dollar deductible with motocare?
dobbs3x said:
Don't you also have to pay a 50 dollar deductible with motocare?
Click to expand...
Click to collapse
I think it's $35
Restola said:
I think it's $35
Click to expand...
Click to collapse
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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mercado79 said:
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
Click to expand...
Click to collapse
I bought Motocare for my 2013 Moto X and haven't used it but then I use a case with that one. I didn't get it yet for this one.
I haven't seen a case I really like for the new one (it's in Hong Kong right now) but I keep thinking about what happens if I drop it. Maybe I will go back and get Motocare.
I dropped my first gen x from about 2 and half feet this summer and shattered my screen. It was on cement. I can only imagine the bigger x is even more fragile. Non the less what a great phone I'm on my third x now and have tried others and keep coming back.
Yep I just did the same thing earlier. Got my phone on Monday and just a small 2' fall flat on the screen did the job. My phone cracked at the top left and bottom right. I have cracks across my 5.2" screen now. I'm getting it replaced with MotoCare. I will also be buying a screen protector. I've not broken a screen on any of my phones ever.
Sent from my XT1095 using XDA Free mobile app
"Gorilla Glass" lol
Sent from my XT1095 using XDA Free mobile app
I got the moto care too. The rounded edges of the glass are too much like the nexus 4 and my wife cracked her fair share of nexus 4's, so I figured better be safe than sorry.
I'm sorry for your moto x man, the first day I bought mine I bought a cheap tpu case and now i'm planning to get the unicorn beetle one, that case seems the most protective one for the moto x.
Which credit card did you use? There are some credit card that has 90 days protection. Call and claim if you have one of those. Good luck and sorry about that.
Same thing happened to me OP. The rounded edges of this screen really make it susceptible to drops and cracking. This phone is really slippery when in my pocket and it literally just slipped out while I was sitting down and cracked. Filed a MotoCare claim and got a replacement 4 days later.
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
I dropped my 2nd gen moto x at a retail store the other day without a case. Fell from about 4 foot and landed right on the glasses. Somehow it didn't shatter or even have a scratch on it. I try to always wear a case but kinda rushed out of the house without one this time (I rarely use a case in my house).
Probably depends on the angle it drops for anyone with durability concerns.
l_stevens said:
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
Click to expand...
Click to collapse
FWIW: I'm in the same mindset, for now, at least.
Hi all,
Since a week or two I've been the proud owner of a Moto x style, however within a week I've got a scratch in the screen, noticeable in reflections and with fingernails, not quite visible when the screen is on. Don't know how it came there as I've used the bumper that came with the phone, while waiting on a tempered Glass screen protector and case.
I might have put the screen down on a grain of sand, but shouldn't that be protected by the supposedly 'awesome' gorilla glass?
I'm going to the shop where I bought it in a few days (after exams), trying to push the warranty. but I'm probably going to hear it's my own fault, blabla.. What is smart to say?
And is there maybe a method to get the scratch out (with some kind of special 'self healing' screen protector or the infamous toothpaste scrubbing method)?
Thanks!
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Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!
mabru2001 said:
Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!
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He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk
Jonnyredcorn said:
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk
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Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.
mabru2001 said:
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.
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I was referring to retail store
Sent from my Nexus 7 using Tapatalk
gorilla glass is overrated... Dragontrail is the real deal.
Sand is THE killer when it comes to scratching any glass...even the Gorilla type! Do you have a dog that likes to jump on you? Their claws sometimes have tiny bits of dirt (sand) in them and that will do it for sure.
learned my lesson back when i had my Galaxy S2. Gorilla Glass doesn't mean anything when the phone is in your pocket and you have a grain of sand in there. If you manage to get it fixed or replaced, i would definitely recommend going with a tempered glass screen protector. I have the pleson one from amazon. it does have very minimal halo effect on the sides, but its not noticeable when the screen is on at all. Good Luck!
I've scratched every gorillaglass phone I've own, s4mini, moto g 2nd, galaxy ace, and couple of tempered glass protector I strongly recommend tempered glass is very easy to replace for a new one and feels just like the real screen
Sent from my ONE A2005 using Tapatalk
yet people refuse to use even 50 cent screen protectors... man, you guys are nuts lol. the amount of scratches I see on my cheap protectors over time is ridiculous.... and I'd rather have a perfect screen. only downside is fingerprints are worse with a protector... but i used this phone for a total of 20 minutes before I couldn't take it and cut an old one to fit this phone before I got them in the mail lol
Sent from my Moto X Pure Edition
Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..
sabotagenl said:
Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..
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It's worth a shot. What kind of store did you get it from? Are you in the US? I doubt they will replace it if you go in and say it got scratched and I'd like to replace it. They also probably won't buy the story that it came like that because why wait 14 days? Also they would know you are trying to bull**** them and may not be helpful in the future.
If you really don't wanna live with that scratch you can go in and say you don't like the color and get a different color. That is a free option that would probably work as they wouldn't be thinking about something being wrong with the phone and might not notice the scratch.
A sure fire way to get it replaced at the store is to say you figured out this model wasn't going to have enough storage So get more storage, pay a bit more, but it's your best chance at success.
Also tempered glass screen protectors are so worth it. I use the Spigen Glass.tr 9h and the thing feels like the original glass, possibly even better. Also seems to hold less fingerprints, and never have noticed any degradation of the surface. After a year and a half it still feels smooth as it was the day I got it. I only recently dropped, well more like threw, my Nexus 5 at the ground on accident trying to swat a bee. It produced a crack and it looked like the screen was cracked through the protector, but sure enough when I peeled it off the crack peeled off and my perfect screen was fully intact as clear as the day I bought the phone and put on the screen protector. I emailed Spigen to see about their warranty and all I had to do was take a picture of the crack and email them and they would give me half off a replacement, nearly two years later!
Sent from my Nexus 7 using Tapatalk