[Q] Verizon VS980 - The Verizon Software Upgrade Assistant software won't start up - G2 Q&A, Help & Troubleshooting

I'm not sure what to do here. I'm still running 4.4.2, and wanted to upgrade to Lollipop. The upgrade failed because I am rooted with the 0x1117008 error. I found somewhere that some guy said installing the update through the Verizon Software Upgrade Assistant worked. That tool is accessible when you first plug in your phone to a PC, there is an autoplay option to run that software.
When I try to run that tool, the little spinner on my cursor spins for a few seconds, then stops, and nothing happens. Then my phone changes from "connected as installer" to "connected as <whatever I set>" The software doesn't open. I've tested all available USB modes, same thing on each one. I have the latest drivers, I've tested shutting off USB debugging.. I'm out of ideas.
I tried it on my work laptop as well, same exact thing. The software won't start on either computer (both win 7). Any ideas? Could someone possibly post the installer files from their vs980? Maybe the software I have is just bugged or something. When you first plug in your phone, a new "CD Drive" appears with the LG icon, the files are all in there. Or if anyone has any other suggestions, I'm all ears.
thanks
EDIT: Solved. I'm dumb. I had "csmg.lgmobile.com" in my hosts file for some reason.
EDIT 2: In case anyone googling ends up here, using that tool DOES indeed allow you to install Lollipop if you were getting the 0x1117008 error trying to install the normal way.

Related

Drivers won't install: download mode for Odin

Hi all,
I've successfully rooted my Galaxy S and want to start flashing new firmwares.
Having followed the tutorial, I've gotten my phone into Download mode (with the android on the screen sweeping) and connected to my PC via USB, but my PC says 'Driver Installation Failed' after it tries to install new hardware drivers automatically.
I'm on Windows 7 64-bit.
Does anyone know how to fix this? I was wondering if I needed Kies installed on my PC first (so it might have drivers in it), but I can't get it to install at all. When I try installing the .exe it does the 'preparing installation files' and gets to 100% before disappearing and nothing happens, so it never opens the installer. I double checked the task manager and nothing happens once the 'preparing' reaches 100%, it all just stops. Compatibility mode didn't work either.
If Kies doesn't need to be installed for flashing new firmwares, all the better, but what do I need to do to get it to correctly install drivers in 'Download mode' for Odin?
Cheers!
Ah, solved!
I instead installed Samsung New PC Studio from samsung-firmwares, and even though it doesn't detect the phone and I exited it, my Galaxy S successfully installed drivers on my PC.
Flashing now! =O
Hey this worked. Thanks a million!!

Continuous force close and also corrupted zip

Hello Everyone I felt my previous explanation of the problem I am facing may not have been a good one so I am going to try explaining my problem again. I am currently experiencing several problems. I have a samsung Fascinate. When the phone was working fine I rooted it and all was still fine. I then installed clockworkmod(rom manager). I tried installing several roms by downloading them to to rom manager then selecting the one I want then rebooting the phone. But everytime I tried installing a rom by selecting apply update.zip from sdcard E:signature to verifly whole-file signature, E:signature verification failed, installation aborted. After reading through some of the links in xda developers forums I realized I need Odin. Once I installed Odin it never recognized my fascinate in the ID com column with in Odin. I made sure the phone was mounted by selecting mount from top drop down menu from fascinate. At the same time I notice that in Windows XP it would say USB not recognized although Fascinate would show up as a mass storage when checking under explorer and see a F: drive for the phone. Iam able to see the files in the phone and transfer if necessary. I then tried getting a new update.zip and rebooting to menu where u select apply sdcard update.zip same error of invalid signature. then tried cwmrecovery and rebooting ..no luck either. Then I found a link containing a file named stock.zip...but no luck either. So I decided to wipe and reset to start all over and when I did that and the phone started and I unlocked the screen I began getting endless forceclose. This is where I am now. Does anyone have any suggestions.
You need to download the Samsung drivers first. Then proceed to use Odin.
Sent from my SCH-I500 using XDA App
Also wrong section.
Sent from my SCH-I500 using XDA App
bigal2908 said:
when I pull the battery then hold the volume down and then insert the usb plug the yellow block on Odin does not appear and I get a message on my windows xp saying device not recognized.
Click to expand...
Click to collapse
Download mode is easy:
Step 1. Power up your phone (while phone is off, press power and release), then
Step 2. Immediately hold volume down until you see the yellow Android warning sign.
I downloaded the usb drivers for mobile but ti still didn't wok. What else do you think it might. When I connect the phone to computer (windows XP) on the lower right it says USB device not recognized.
Are you pointing the device driver installation to the path where the drivers are? And did you download the drivers for your correct cpu 32 or 64 bit?
Sent from my SCH-I500 using XDA App
I forgot to mentioned that I have installed the samsung usb drivers two times. still no luck. I even read that if you unplugged the usb and then shoutdown windows xp and physically disconnect power and wait about a minute or two sometimes this would help xp recognize usb port. I also tried disabling and enabling the port via manage in my computer on xp while the fascinate was connected and also tried it disabling and enabling while phone was not connected no luck eitherway. Any other suggestions. Thanks inadvance for everyones suggestions.
the drivers I downloaded are 32 bit. how do I point the drivers as you have mentioned. I also tried downloading android sdk tools and tried to figure out how to push the files top the phone but when I typed adb device under listing devices it does not show the phone or anything for that matter. I am confused now as to what may be the original problem and how to tackle the problem should I work on USB problem first then force close then update.zip any suggesstions.
You need to go to device manager, find the phone under the section that talks about not recognized usb's, right click on it then go to properties, then you need to manually select the drivers you downloaded..

[Q] Can't get LG G2 back to stock / unrooted

Creating a troubleshooting thread to see if might be able to get some help on a big problem I'm having with my LG G2...
I'm trying to restore my VZ LG G2 to stock so that it can be returned (audio input is malfunctioning). I am currently running TWRP + CM 11 Nightlies on it.
When I enter download mode, I see the screen "Firmware Update" and it says "B99" and "Rooted" at the bottom.
When I use the R&D Test Tool + LGMobile Support Tool to try to restore to VS98011A_01.kdz, the software update runs on my computer as if it is pushing the update to the phone, but the phone itself shows no actual status change. It just sits there with 0% on the status bar.
When it finishes on my computer it says (on my computer) that the software update was successful. Unfortunately my phone boots into CM just like it normally does with all my apps and data there.
Based on some suggestions I have seen, I have tried manually changing to COM 41 and disabling the device as a modem in device manager -- does not make a difference.
I have no idea why no actual change is happening on the phone. Any suggestions?
Man, this is brutal. I thought that maybe the issue was that I was using the 3.10 LG United drivers instead of the 3.8 drivers, so I uninstalled 3.10 and installed 3.8.
Unfortunately now the LG G2 is recognized when it is in normal mode (running CM 11.0) but Windows shows "No drivers found" when I put it in download mode:
USB Composite Device: Ready to Use
CDC Serial: No drive found
CDC ECM: No driver found
LGE Android Phone: No driver found
Network Controller: No driver found
The last four all show up under "Other devices" in device manager with an exclamation.
Previously I was at least able to see the LG Android VZW etc. etc. under COM/Ports with 3.10 drivers installed.
I am burning so much time trying to figure this out. Mayday, mayday!
For anyone that may come across this thread in the future, I want to share what ultimately worked.
I followed the TOT method instructions in this thread: http://forum.xda-developers.com/showthread.php?t=2448960
It was just as easy as the KDZ method, but actually worked! Here are the two things that seemed to make a difference:
1. I installed the _Verizon_ LG drivers referenced in that thread
2. I manually changed to COM41
Following all instructions in that thread everything worked like a charm.

[Q] Wrong WinUSB Pipes Found - What does it mean?

Hi,
I have a Nexus 4 with Jelly Bean 4.2.2, rooted, with Cyanogenmod 10.1.3. Lately when I plug the device to my pc, the message "Wrong WinUSB Pipes Found" comes up (I have switched between MTP and PTP numerous times). I am using the USB cord that came with the device - and it has always worked - until now!
When I tried to use Wugfresh's Tool Kit, it always gives me the message "device not found" eventually. I checked it in device manager, and it says: "device driver is working properly" (I must have uninstalled and reinstalled the driver 30-40 times with Wug's toolkit).
Lately, I noticed that my BusyBox, Titaniumbackup, and a host of other apps have disappeared. In addition, none of the games will open (they all show as "Installed", but there's not an "open" key to click on). None of the Google apps work. I used to have Talkatone to make free calls, and now it's gone.
I cannot even go back to stock as it always tells me that my "device is not found" eventually. Is there a way to just revert the phone back to stock without running into the "device not found" situation?
Any suggestions will be greatly appreciated.
Hello, i have the same problem. I would know how u fixed this if u did.

[Q] LG G2 USB Not Recognized

Hi, background is this..
I have a D802-10C G2 that i rooted the stock 4.2.2 rom a while back using the post chinese method. Easy enough, all worked fine. no complaints. A couple of weeks ago i got offered the OTA 4.4 update, this failed due to the root. I then removed the root using the feature in super su. that seems to have worked as no apps or file managers etc could get root access. However, the OTA still wont work.
Now my problem is my phone will no longer be recognized by any operating system, on multiple computers. I have tried many ADB drivers, Windows 7 wont even detect the device, i've used every PC connect mode, USB debugging. However always the same result, it's as if i'm plugging in a blank usb cable into the computer. Nothing at all.
The only thing that does happen when i connect the phone to a computer is the phone starts to trickle charge. There is nothing detected in Device Manager in Windows 7 I've tried connecting in download mode, nothing. I've tried the LG support tool, PC sync. Nothing.
WiFi does connect to the PC suite fine BTW and other than that the phone is working perfectly. I've also tried connecting multiple usb cables on multiple ports.
I haven't been able to find a single case of the same problem in the week or so i've been looking. Hoping someone can help, i'm thinking i may have soft bricked my phone. I really do not think this is a driver issue.
Any help would be great. cheers
Paul
+1
i have the same problem plz help
cambies said:
Hi, background is this..
I have a D802-10C G2 that i rooted the stock 4.2.2 rom a while back using the post chinese method. Easy enough, all worked fine. no complaints. A couple of weeks ago i got offered the OTA 4.4 update, this failed due to the root. I then removed the root using the feature in super su. that seems to have worked as no apps or file managers etc could get root access. However, the OTA still wont work.
Now my problem is my phone will no longer be recognized by any operating system, on multiple computers. I have tried many ADB drivers, Windows 7 wont even detect the device, i've used every PC connect mode, USB debugging. However always the same result, it's as if i'm plugging in a blank usb cable into the computer. Nothing at all.
The only thing that does happen when i connect the phone to a computer is the phone starts to trickle charge. There is nothing detected in Device Manager in Windows 7 I've tried connecting in download mode, nothing. I've tried the LG support tool, PC sync. Nothing.
WiFi does connect to the PC suite fine BTW and other than that the phone is working perfectly. I've also tried connecting multiple usb cables on multiple ports.
I haven't been able to find a single case of the same problem in the week or so i've been looking. Hoping someone can help, i'm thinking i may have soft bricked my phone. I really do not think this is a driver issue.
Any help would be great. cheers
Paul
Click to expand...
Click to collapse
YOu can try checking the device manager or use other USB port on your phone.
buenarc said:
YOu can try checking the device manager or use other USB port on your phone.
Click to expand...
Click to collapse
The problem is not like the usual ones you will see about "computer not being able to see device" I don't think it's a driver or software issue, or if it is it's unlike any i have found in the weeks i've been searching the net for a solution. Here's why....
When i connect the phone to Windows 7 and 8 ( on 3 different computers) No hardware is detected, nothing in the Device Manager, no yellow question marks indicating 'Unknown Hardware'. Nothing, all it does is start trickle charging.
Now even with no ADB, or any driver at all installed, the computer should still detect the phone. Mine does not.
The same thing happens using OSX and Linux Mint 16 (again multiple computers) No devices or mounted or volumes shown at all. Linux terminal command "$ lsusb" does not list my hardware.
This is why i'm pretty much convinced that there is something wrong with the USB port on the phone. Because, if Linux can't see it then surely it's a hardware problem right?
The only other thing i can think of is, i have messed up the phones firmware while trying to unroot it? but only because the timing of all this is just too uncanny.
I think i'll have to suck it up and admit defeat here. Funny thing is the phone works perfectly and charges fine.
Stuck on 4.2 , with no ADB functionality. Perhaps i'll sell it cheap to someone who doesn't care.
Cheers for the reply mate.
Same problem here!
Only my G2 is not rooted, it is still on factory OS and recently updated to 4.4.2.
I have tried on several computers, different ports and no help.
On the first connection to a PC not connected before windows reports "USB device not recognized" problem.
After that every time I connect the phone to the same computer the phone itself only recognizes that it is using USB charging mode, it does not recognize the computer connection (known by the USB ison on android system tray) even with "Ask upon connection option checked".
Even when I manualy change the Android mode in Settings --> PC Connection from MTP to PTP or even LG software, nothing happens.
Definetly there seems to be a problem with the phone, but I don't beleive it's a software but a firmware problem.
Please help if anyone knows what to do.
same thing happened after installing T-mobile rom thrugh twrp. but my device boots into fastboot and i tryed falshing :
laf.img, boot.img, aboot.img, recovery.img, laf.img
but after reboot my LS980 dissapear from device manager and stucked on LG logo.
Dont know what to do now.
I'm no expert, but given there are a lot of them here and none have weighed in on this with any ideas for a fix, i'm going to assume it's a hardware problem.
Anyone else agree? Hardware problem not software?
Cheers
I guess that you already wiped everything right? Apart from that, i'll suggest you to go to some tech supp and ask them if they can verify that each pin of the micro usb is properly working.
Sorry for my english, hope it helps!
Sent from my LG-D802 using XDA Free mobile app
I will try to check the connector although i dont think that it is a hardware issue.
BTW I can enter the download mode after flashing the mentioned partitions and i can also enter the stock LG recovery but when i do the factory reset it keeps showing Factory reset processing ... for ever
It has happened to me the same thing :crying:, and is a problem with the boot.img, if by chance your G2 version 4.4.2 and the the 4.2.2 boot.img, goodbye.
The only solution is to take it to repair a service official, there will change you the card, with the consequent change of IMEI.quent change of IMEI.
Homero2 said:
It has happened to me the same thing :crying:, and is a problem with the boot.img, if by chance your G2 version 4.4.2 and the the 4.2.2 boot.img, goodbye.
The only solution is to take it to repair a service official, there will change you the card, with the consequent change of IMEI.quent change of IMEI.
Click to expand...
Click to collapse
where are you going to repair your G2?
and how much have you paid the repair?
THANKS
Any fix for this guys i have same problem!
Here I'm getting the yellow !, any suggestion?
Sirs, I flashed the baseband (https://www.androidfilehost.com/?w=files&flid=12880) then it got working back.
solved for me
I have some kinds of that problem, let try:
Settings -> General -> PC Connection -> Select USB connection method -> Media device (MTP) (or whatever)
Got this same issue after flashing cloudy g3 rom. Then later flashing dirty unicorns, which requires jelly bean baseband. But even restoring g3 and 24a baseband, still doesn't work. No pc tethering and no on the go usb. My usb port is basically charge only.
---------- Post added at 03:58 PM ---------- Previous post was at 03:56 PM ----------
Everything else works fine...I actually never even noticed this bc I never tether to pc. But now I have to bc I want flask kdz
Help me please
someone have a solution to this problem?
My Lg G2 D803 still on boot loop (LG logo) and thats all ... no usb connection , reset factory doesnt work ...
HELP PLEASE ...
Thank you
Anyone has an idea how to fix this problem?
same problem
I have a LG G2 . recently updated from vs98027a to vs98039a 5.0 lollipop. Since the update my computer won't recognize my device in download mode and I don't have superuser ppermissions. Help plz
I also have the same problem.
It happened when I tried to backup info through LG PC Suite: the phone disconnected during the process, and now it's not recognized by any PC (http://forum.xda-developers.com/lg-g2/help/lg-g2-recognized-windows-backup-t3155323).
Also found a description of the same problem here: https://www.reddit.com/r/lgg2/comments/2urpnw/lg_g2_usb_only_charging_not_recognized_by_pc/ - no solutions, too.
Did anyone manage to fix this?

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