S6 edge screen badly scratched straight out of the box. - Galaxy S6 Edge General

On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.

Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.

Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk

Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk

Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.

americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).

Any pictures from any of you?

I just checked my screen. Zero scratches. Scared me for a second.

i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.

rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.

angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.

while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol

just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are

netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.

There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!

So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.

angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
Click to expand...
Click to collapse
Do you have black or white?

Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
Click to expand...
Click to collapse
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
---------- Post added at 01:28 AM ---------- Previous post was at 01:27 AM ----------
DrexelDragon said:
Do you have black or white?
Click to expand...
Click to collapse
Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...

angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
Click to expand...
Click to collapse
That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.

Related

invivible shield on xperia

haha ^^ invisible**
i dont know if this has been discussed before but.. has any one used the invisible shield for the xperia?
ok so i wanted to know what and how the invisible shield is like on the xperia
and to my surprise my girlfriend got it for my birthday yesterday! and here are the pics in hi-res...
it is really hard to take pictures of it as you guys know it is clear.
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http://s15.photobucket.com/albums/a369/ooooitsdo/
more pics
it covers:
the battery cover
the camera and most of the space around it.
the lower back(where the speaker is)
it tries to cover the chrome strip of the keyboard part
and it covers the front where the camera is.
it lacks a lot of coverage for the front
dohiedoh said:
haha ^^ invisible**
i dont know if this has been discussed before but.. has any one used the invisible shield for the xperia?
Click to expand...
Click to collapse
Currently, it is not available in Singapore yet so no comments.
I've heard mixed reviews about this product, but I'm also waiting for my order to come in sometime this week so I can try it out. You've already seen it on Youtube or read reviews about it, but you won't know until you try it out yourself I guess. Hope that some of us will be able to answer your question soon.
I have mine in front of me, right now. It arrived this afternoon, so i am just thinking about fitting it, either tonite, or in the morning.
It cost me $24.95, and took 4 days to be shipped from US to UK.
As soon as i have fitted it, and tested it for a bit, I will post here, and let you know what i think of it.
What i do know, at the moment, is, The screen protector that is on the phone at the moment, (Carphone Warehouse own brand) Is a worthless piece of ****e. I find using the stylus comes naturally to me, so the screen gets a lot of stylus work done to it, and the screen protector on now is scratched to buggery.
So, I will be quite interested to see how the invisible shield is after a couple of weeks.
Will let you know.
Cheers.
I'm interested in getting one so waiting for your sharing...
astral1 said:
I have mine in front of me, right now. It arrived this afternoon, so i am just thinking about fitting it, either tonite, or in the morning.
It cost me $24.95, and took 4 days to be shipped from US to UK.
As soon as i have fitted it, and tested it for a bit, I will post here, and let you know what i think of it.
What i do know, at the moment, is, The screen protector that is on the phone at the moment, (Carphone Warehouse own brand) Is a worthless piece of ****e. I find using the stylus comes naturally to me, so the screen gets a lot of stylus work done to it, and the screen protector on now is scratched to buggery.
So, I will be quite interested to see how the invisible shield is after a couple of weeks.
Will let you know.
Cheers.
Click to expand...
Click to collapse
Could you tell us exactly which parts the invisible shield covers? Im really interested about whether or not that chrome strip going around the phone is protected.
Looking at the sheet of parts i have here, i would say yes, the shiny narrow band round the side of the phone will be covered.
From what i can tell, by logical deduction, i think 95% of the phone, when the slider is closed, will be covered. There are no parts, whatsoever, for the keyboard, or other exposed areas, when the slider is open.
I will attempt to fit it all tomorrow, and report back.
Can you post a pic of the main screen area?
OK.
Have done the invisible shield fitting, and have to say, i'm a bit dissapointed with it.
As the above poster states, there is still quite an area of the phone that is not covered at all, however, most of the main "scratchable" areas are protected.
To attempt to list;- The battery cover, 99% covered.
The screen 99% covered.
The Camera lens etc, 90% covered.
Front Top (above screen) 75% covered.
Bottom 60% covered.
Top 60% covered.
There is absolutely no coverage of any parts exposed when slid open.
There is no coverage at either side of the screen, nor the sides of the screen section of the phone.
The material used does seem quite robust, but it is early days, and, as a stylus user, i will have to let time tell on my screen, how well it lasts.
The kit is pretty easy to fit, and it can be done by anybody.
I will report back after a few days of usage.
I'm interested most in the screen part. Is it really immune to scratch as advertised? From the outside look how is it compared to Martin Field?
astral1 said:
OK.
Have done the invisible shield fitting, and have to say, i'm a bit dissapointed with it.
As the above poster states, there is still quite an area of the phone that is not covered at all, however, most of the main "scratchable" areas are protected.
To attempt to list;- The battery cover, 99% covered.
The screen 99% covered.
The Camera lens etc, 90% covered.
Front Top (above screen) 75% covered.
Bottom 60% covered.
Top 60% covered.
There is absolutely no coverage of any parts exposed when slid open.
There is no coverage at either side of the screen, nor the sides of the screen section of the phone.
The material used does seem quite robust, but it is early days, and, as a stylus user, i will have to let time tell on my screen, how well it lasts.
The kit is pretty easy to fit, and it can be done by anybody.
I will report back after a few days of usage.
Click to expand...
Click to collapse
i just ordered this today and im paying a premium.. more then the cost since im ordering it through another means... this is not sounding good for me? can you please keep us informed...also how is the scree n protetector sufficient? i plan to use it with my thumb and not stylus? is it too grippy?
When I say i'm a bit dissapointed, i mean that i thought more of the phone body would have been covered. As it is, there is still quite an amount of that shiny bit round the sides of the phone which is unprotected. Also, either side of the screen is unprotected.
The plastic material, i am quite confident about. It will do its job fine.
I have been using the stylus, (and a pencil) on the screen for about a day and a half, now, and i cant detect a single mark on the screen film.
If you look carefully at the 1st posters photo album, you can see where the gaps are in some of the film sections.
Wait so the chrome strip ISNT protected?
Also.. how did you go about installing the screen part? I was always worried about that liquid leaking into the phone :|
Ok invisible shield for the xperia SUCKS big time. Not only does it not cover the entire front face plate or the chrome part, but When I applied it to my battery cover, i noticed that I had some excess bubbles so i tried peeling it back a little to squeegy them and the xperia logo actually started to rip off! So now I have no choice but to keep the invisible shield on the battery cover so that the logo doesn't come off. Also I would never recommend putting it on the rubbery parts of the phone as it won't adhere as well as the smooth parts of the phone, I really expected more out of this product, but for the xperia it sucks.
can someone else confirm what this guy is saying^ should i ditch the full body protection and go martin fields?
does the screen protection work good though n4v1n?
O.K. after a bit more use, i can solidly say that i'm happy with the screen protector part of the invisible shield.
After several days use with the stylus, and a sharp pencil, i cannot detect any scratches on the film.
I still cant quite decide whether to leave some of the other parts on or rip em off, tho.
I think in some places, it spoils the look of the phone, but i want the protection it offers.
N4v1n,
Cant you use the liquid in the spray bottle, that comes with the invisible shield, to help peel off the film?
does it really peel off the xperia writing on the battery cover? Does it damage any of the other paint?
The damage had already been done the spray can't help me in peeling it off, If I do peel it of I will be missing at least 2 letters from the xperia logo. I didn't use the shield on any other part of the phone. I didn't buy for the screen protector as I use pdair for that, I have all the other parts of the shield but I am not going to use any of them as they are not made very well in terms of cut. The shield did not damage the paint afaik.
OMG! This thing is horrible!
I've previously used ppctechs.com write shield, which is far, far superior to this crap.
First off, this thing didn't even stand up to me ripping it off to wash off some dust that had attached itself to the underside. The corner that I carefully pulled back to pull it off is stretched out and flimsy. (Yes, I used the solution. It helped zilch in removing the protector from the screen.)
It's sticky when using (even after 24 hours). Really frustrating to use when thumbing through touchFlo or anything else for that matter.
It's nearly impossible to wash anything off of it (sticky side). I had a piece of dust get underneath when applying the thing and when trying to wash it off I had to use my fingernail to scratch it off which scratched the sticky residue underneath leaving a distinct marking under it. UGH.
Worst $30 bucks I ever spent...

Dust under the Screen!

Well, I just noticed earlier today that I have a bunch of dust forming in the bottom left had side of the screen. Looks like between digitizer and LCD. Already called in an RMA. Pics to follow (once wife is home with camera).
Here is the pic.
Bump, for everyone to see the pic.
I've heard of dust getting under the screen, but damn that's pretty bad. Have you tried calling TMO, and have them exchange it for a new phone? I just can't see why they wouldn't do it. Plus, you're still under the 14 day exchange period, no questions asked.
WilliamStern said:
I've heard of dust getting under the screen, but damn that's pretty bad. Have you tried calling TMO, and have them exchange it for a new phone? I just can't see why they wouldn't do it. Plus, you're still under the 14 day exchange period, no questions asked.
Click to expand...
Click to collapse
Yeah, sorry, to be more specific, for employees (me) you have to RMA the phone, then once received and verified, they will send you another. Yes, its a BS process, so as a customer, you don't have it too bad! Haha, anyways, process is in motion.
I thought I was the only one! While, not as bad as yours I have debris collecting in the same spot! I am sending both phones I got back. I am going to use this post to demonstrate that this is potentially a flaw in the design. What a bummer, I love this phone but I can't afford for there to be a gap for dust to enter under the screen. So glad I saw this post.
There are multiple light leaks around the plastic housing surrounding the touch screen. Inspect the seam surrounding the top portion of the phone carefully while the display has a white web page up. My wife's MT3G Slide has four big gaps that can bee seen on the seam of the plastic housing surrounding the screen. Mine has 3 of theses gaps one of which has already allowed dust in under my screen. I cannot believe that these flaws were not found upon inspection after the units were assembled. I am so disappointed; I was really enjoying the phone. Thank goodness I am still in my buyers remorse. If this would have happened in a warranty situation I would be stuck in a loop of refurbished devices with the same issue all while being stuck in a new 2 year contract. Dodging a bullet on this one.
NJAZ said:
There are multiple light leaks around the plastic housing surrounding the touch screen. Inspect the seam surrounding the top portion of the phone carefully while the display has a white web page up. My wife's MT3G Slide has four big gaps that can bee seen on the seam of the plastic housing surrounding the screen. Mine has 3 of theses gaps one of which has already allowed dust in under my screen. I cannot believe that these flaws were not found upon inspection after the units were assembled. I am so disappointed; I was really enjoying the phone. Thank goodness I am still in my buyers remorse. If this would have happened in a warranty situation I would be stuck in a loop of refurbished devices with the same issue all while being stuck in a new 2 year contract. Dodging a bullet on this one.
Click to expand...
Click to collapse
I tried saying this in a post and people just made fun of me for being "anal retentive." I'm glad someone else is bringing this up. It is a huge flaw in design.
boldfacelies said:
I tried saying this in a post and people just made fun of me for being "anal retentive." I'm glad someone else is bringing this up. It is a huge flaw in design.
Click to expand...
Click to collapse
You were dead on with this. I thought you were referring to the hard buttons below the screen. Speaking of those buttons; that is also a design flaw as it appears dust can get under the screen there as well. As one pushes down those buttons it exposes the edge of the touch screen. I should have taken your words more seriously instead I was dumbstruck by what is an otherwise great phone.
Just checked my screen in the sun ... dust everywhere under the screen. Bye bye beautiful Espresso; you are fatally flawed.
Ahh, I found a pin sized hole under the slide behind G button. Also if you open the slide, and use your phone that it turns on the light you will notice light inside the micro usb connector. I am not sure if this means that dust can pass through it also.
Will post pic of said pinhole later when it gets a little dark here. Will try blowing in some baby powder into that hole to see if it does get into the screen.
EDIT: Pics of pinhole behind G button at the back of the slide.
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Photo of phone with LCD on. Noticed the pinhole with some light showing thru and the micro usb connector showing some light.
Photo of the phone with display off.
EDIT: I might bring to T-Mo store for replacement but not giving up on this phone. Goodluck with the Samsung S.
Just posted in the MT3GS defective thread: this might be a larger defect than just the Slides. There's a bunch of Evo people talking about the same issue with their phones on the htc forums and the androidforums: glass is separating due to potentially faulty adhesive.
N1M1TZ said:
EDIT: I might bring to T-Mo store for replacement but not giving up on this phone. Goodluck with the Samsung S.
Click to expand...
Click to collapse
Who's getting a Galaxy S? I'm not.
I don't think the light leaks are as big an issue as I thought, so long as the adhesive seal between the digitizer and LCD is intact there shouldn't be any way for dust to get into the screen.
Hey, what kind is and where did you get that case? Looks cool!
N1M1TZ said:
Ahh, I found a pin sized hole under the slide behind G button. Also if you open the slide, and use your phone that it turns on the light you will notice light inside the micro usb connector. I am not sure if this means that dust can pass through it also.
Will post pic of said pinhole later when it gets a little dark here. Will try blowing in some baby powder into that hole to see if it does get into the screen.
EDIT: Pics of pinhole behind G button at the back of the slide.
Photo of phone with LCD on. Noticed the pinhole with some light showing thru and the micro usb connector showing some light.
Photo of the phone with display off.
EDIT: I might bring to T-Mo store for replacement but not giving up on this phone. Goodluck with the Samsung S.
Click to expand...
Click to collapse
That pin hole is on the opposite side of where my dust issue is. Strange.
NJAZ said:
Who's getting a Galaxy S? I'm not.
I don't think the light leaks are as big an issue as I thought, so long as the adhesive seal between the digitizer and LCD is intact there shouldn't be any way for dust to get into the screen.
Hey, what kind is and where did you get that case? Looks cool!
Click to expand...
Click to collapse
Thats the one offered by tmobile, black back, chrome front bezel. Has a removable belt clip, so that is why you see a little circle in the middle.
I had this happen to the first slide I picked up but luckily I noticed it fairly quick and took it back the very next day. Now the replacement I have is having the same issue, granted it's 1 spec of dust under the screen but I know it will get worse with time and I'm debating on whether or not I will just return it and go back to my G1.
Mine has it now too! Just noticed it in the sun on the way into work - Mine is going to get swapped out today too...
This is a major drag!!!
My nexus has this same issue so do many others. Some people are having a hard time getting HTC to replace because of unlocked bootloaders. On the n1 the bottom left corner of the screen feels like it is not glued down all the way and dust goes under. Some are using a hair dryer to warm up the corner and pushing down on the screen to help it glue down all the way. HTC fixed mine and then when I got it back the screen was even more loose and I have more dust now than before. I'm going to wait longer before I send it back again. Hopefully this mts doesn't start doing the same thing.
I started a thread about this over in the tmo forums. It appears that it has gotten the attention of a moderator over there. If you would like to add your story to it please feel free as well as post a picture or two of the dust your screen has trapped.
Apparently I can't post links because my account hasn't been verified. The thread isn't too hard to find over there, promise.
setzer715 said:
Well, I just noticed earlier today that I have a bunch of dust forming in the bottom left had side of the screen. Looks like between digitizer and LCD. Already called in an RMA. Pics to follow (once wife is home with camera).
Here is the pic.
Click to expand...
Click to collapse
holy crap stop hiding your phone in the litter box!
If you turn the back light off and shine a flashlight at the screen at an angle you see this very well!
Here is mine:
I don't work in a dusty environment either, probably from my pocket. Plastic pocket protectors anyone??

Slight drop, screen cracked - what are my options?

Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
You could always purchase Moto Care or Square Trade.
brholt6 said:
You could always purchase Moto Care or Square Trade.
Click to expand...
Click to collapse
Moto Care. Then file a claim next week.
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
Assuming you purchased it with a credit card, check with your card company, first. Many have 90-day accidental damage coverage automatically applied to your purchases.
Thanks all for your replies. I bought the Moto Care and already put in a claim. They told me it should go through for full replacement, just needed to wait for the extended warranty to show in the warranty department's system. It didn't show as purchased in My Stuff for a few hours, but it does now so hope to get the approval soon.
Cry
Now i get it !!!!!
Ok, now i understand.
There is no video of drop test or any other durability tests done on the Moto X Style on YouTube or anywhere.
I requested a few top YouTube review channels and they also have not replied.
F*** Motorola, making paper knives, lol.
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
I've practically thrown mine three times. I've got two small dings on the bottom corners. It all comes down to luck. Sometimes you have it and sometimes you don't.
Sent from my XT1575 using Tapatalk
jonathanbailie said:
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
Click to expand...
Click to collapse
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Had an Incipio Octane case on hand when the replacement came, which I think gives much better protection than the stock bumper does, and would also use a screen protector if they didn't all apparently suck so far, so am waiting for one that sounds decent. Incidentally, you can change the Motomaker configuration of the replacement when ordering with the code, even add wood/leather if you didn't have it originally (I didn't) and just pay the $25, but I just went with a different back color which you can't see anyway with the case. Was always careful with my phones and never had one break from minor falls, but maybe the larger size/weight makes this one more vulnerable, so now I'm paranoid of dropping it which will probably make me more likely to!
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
jaseman said:
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
Click to expand...
Click to collapse
That's good to know, thanks. I was a bit envy of the Nexus 6p having GG4 but since I'm more worried about scratches than me shattering it maybe it's a good thing the MXPE has GG3. It reminds me of the long-heated sapphire vs. mineral crystal debate regarding wristwatches: Scratch-proof vs. shatter-proof.
I bought the extended warranty for $19.99 but I don't think I'm gonna break my screen so I skipped Moto Care. I have an Octane case on it so it has pretty good grip. Perhaps I should keep my phone on a holster or in my pocket all the time and use an earpiece with all calls just to be on the safe side?
Same 2 ft drop - refrain if you can
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ccbeam said:
Click to expand...
Click to collapse
Ouch
fingerprinted said:
Ouch
Click to expand...
Click to collapse
I think they need to change the name to *****-Ass Glass.
I tell you, if the new Turbo 2 actually has glass that cannot be shattered (yah right) then I believe all phones will move in that direction. Unless they scratch easily! Of course the insurance companies that make a fortune on broken screens may object! Tough noogies Square Trade, and Assurion!
Today I bobbled my 12-day-old replacement for the first cracked-screen phone that began this thread, and it fell farther than the first time (maybe 3.5 vs 2.5 feet), hitting first on the top right corner then bouncing up while twisting mostly onto its front before landing fairly squarely face down on the concrete garage floor. Still has no screen protector yet, so I picked it up expecting the worst but can't find a mark or scratch anywhere on it after removing the Incipio Octane case. Whether just a lucky fall or it would've broken without the full protective case (was using stock bumper the 1st time), I can't say but think it likely made enough difference. It noticeably bounced a couple inches which didn't happen with the bumper although it was a lesser distance, but I believe the denser more-rubberized case material is designed to do that.
I do feel that this phone's size makes it more prone to dropping, not that I didn't occasionally drop my Nexus 4 (w/Diztronic case) but it was so much easier to grip or quickly tuck into any ole pocket such that there were fewer opportunities. Thus far I'm habitually handling the new phone like the smaller N4, but now must train myself to be more careful at least in certain situations.
This just reminded me of a major flaw in motos design. There is no frame around the screen to protect it. The glass is edge to edge, so the only protection would be a big bulky case; which is a no go for me.
This happened to my moto x 2014, broke the screen froma very small drop. Never had an issue with the original moto x, it's survived many drops without damage
Best of luck this go around
People complain if the bezels are too big or small it seems. The casemate bumper is not bulky and provides some protection.
Sent from my XT1575 using XDA Free mobile app
Dahenjo said:
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Click to expand...
Click to collapse
Hey I'm thinking of getting this over the Nexus 5X mostly because of the JetCash deal till the 31st, but you mentioned that you had yours replaced even with the boot loader unlocked? They didn't care at all? That is my last contention. Coming from a Nexus, it was easy as heck to just restore the phone relock and send it back for RMA. As for insurance I think I might get SquareTrade though I'm considering Moto Care, but scared of the support headache in general that I've read all over reddit. I've also never ever cracked a phone screen or really any screen ever, and the this X made it seem like its more likely but still safe than sorry. As for Android updates I'm sure they won't be too quick to ditch this one as it has zero connections to carriers here.
btw I bought the phone right when BestBuy had it, I basically tested it for a week and returned it. I really liked it but it was only 16gb with 9gb left. I can away really happy. Also I like to use my phones without case, so I might put a skin on the sides for grip but that's it, the phone is quite large as is.

Don't face down your S7/S7 edge on the table... Learn from my lesson..

http://imgur.com/bY2nVZC
Well this just happened. DON'T face down you S7/S7 edge on the table, unless it's made of sponge.
So sorry to see that...
Sent from my SM-G935F using Tapatalk
Darn man, I always put my phone face-down on multiple different surfaces, non of them are rough or hard though (hard plastics and wood). Did you move your phone a lot or did this happen when the phone vibrated due to messages/calls?
I'd like to know how that happened also, i've placed ever galaxy phone i've had faced down and never experienced that, sorry to see that happen to a new phone but definitely let us know, how it happened.
i will never understand why anyone would buy a new beautiful device like this, and NOT immediately put a case on it. problem solved. how many people every new device, end up messing something up, just because they don't put a case on them. $800 device, most cases $20. wow! take out a foursquare warranty, and use it.
stevae said:
i will never understand why anyone would buy a new beautiful device like this, and NOT immediately put a case on it. problem solved. how many people every new device, end up messing something up, just because they don't put a case on them. $800 device, most cases $20. wow! take out a foursquare warranty, and use it.
Click to expand...
Click to collapse
I will never understand why anyone would buy a new beautiful device like this, and immediately PUT a case on it. I can totally understand why someone would not want to ruin the look and handling of this beautiful device. Well, when not laying you phone on a table full of sand that is.
I totally agree with GiGi. On the other hand, one useful case is the Samsung Clear back which also lets you put your phone screen down without it making contact with the surface. It also doesn't take away too much of the design and feel of the phone.
F*cking hell. What is your table made of, sand paper? Lol
Sorry to hear this though, it hurt me a little looking at that pic.
u doing home btn scratch test or what mate?
× ⓢ7ⓔⓓⓖⓔ тαραтαℓк
That's unfortunate, but predictable if you're not using a cover. The button raises higher than the screen, so it stands to reason it will be making contact with the surface you're placing the phone on, and as it isn't glass (or doesn't appear to be), it will scratch and mark. It's simply another reason why covers are needed on this phone. If I place mine face down, the ridges of the top and bottom of the cover is what makes contact with the surface, rather than any part of the phone.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
GiGi. said:
I will never understand why anyone would buy a new beautiful device like this, and immediately PUT a case on it.
Click to expand...
Click to collapse
You missed the opening post I take it?
Beefheart said:
That's unfortunate, but predictable if you're not using a cover. The button raises higher than the screen, so it stands to reason it will be making contact with the surface you're placing the phone on, and as it isn't glass (or doesn't appear to be), it will scratch and mark. It's simply another reason why covers are needed on this phone. If I place mine face down, the ridges of the top and bottom of the cover is what makes contact with the surface, rather than any part of the phone.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
You missed the opening post I take it?
Click to expand...
Click to collapse
I don't think he did, and I agree with him completely. Buying the thinnest and sleekest phone and throwing on a big cheap plastic box around it is beyond silly, in my mind. Industrial design is about look and *feel*, both of which get destroyed by putting a case on a phone.
xxaarraa said:
I don't think he did, and I agree with him completely. Buying the thinnest and sleekest phone and throwing on a big cheap plastic box around it is beyond silly, in my mind. Industrial design is about look and *feel*, both of which get destroyed by putting a case on a phone.
Click to expand...
Click to collapse
You might have had a point if throwing a 'cheap plastic box' on the phone was the only option. But it isn't. An example:-
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- A good compromise between protection and feel/looks.
- All about protection and sod the feel/looks.
I have a susipcion you have the latter in mind when it comes to covers for this phone. Still, in 12 months time when your phone is covered in marks and scratches, I'm sure it was worth it. Because, without some sort of cover on this thing, it will be impossible to prevent marks regardless of how careful you are. Well, short of living in a padded cell of course. Had the OP had the first protector on his phone, his home button would be scratch free.
Beefheart said:
I have a susipcion you have the latter in mind when it comes to covers for this phone. Still, in 12 months time when your phone is covered in marks and scratches, I'm sure it was worth it. Because, without some sort of cover on this thing, it will be impossible to prevent marks regardless of how careful you are. Well, short of living in a padded cell of course. Had the OP had the first protector on his phone, his home button would be scratch free.
Click to expand...
Click to collapse
What's the point in buying a phone, for its design features, and then sticking it in a god awful ugly case? Even the thinnest, most transparent, sleekest cases look sh*t and ruin the phone's look and feel.
I've never used a case on any of my phones. Ever. And I never will. And who cares if it picks up a mark here or there? Of course no one likes it when their new phone gets damaged, but you're buying it to use it aren't you? After a year or two in a case, you take it out without a scratch on it... then sell it on. What was the point?
Biggenz said:
What's the point in buying a phone, for its design features, and then sticking it in a god awful ugly case? Even the thinnest, most transparent, sleekest cases look sh*t and ruin the phone's look and feel.
I've never used a case on any of my phones. Ever. And I never will. And who cares if it picks up a mark here or there? Of course no one likes it when their new phone gets damaged, but you're buying it to use it aren't you? After a year or two in a case, you take it out without a scratch on it... then sell it on. What was the point?
Click to expand...
Click to collapse
Then we have a completely different outlook on property and what we're prepared to do to look after it. Also, a different opinion on what constitutes 'god awful ugly' it seems. You make it sound like the phone, in order to protect it, needs to be made to look like a 1960s Star Trek prop. That simply isn't the case.
For me, a small compromise between the look/feel of a phone and protecting it is fine, especially when you're paying this amount of money for it. You clearly feel different and don't mind the risk of scratches, marks and cracking the screen from even small drops (see this thread). Not an issue, and neither outlook is right or wrong, just different
Beefheart said:
Then we have a completely different outlook on property and what we're prepared to do to look after it. Also, a different opinion on what constitutes 'god awful ugly' it seems. You make it sound like the phone, in order to protect it, needs to be made to look like a 1960s Star Trek prop. That simply isn't the case.
For me, a small compromise between the look/feel of a phone and protecting it is fine, especially when you're paying this amount of money for it. You clearly feel different and don't mind the risk of scratches, marks and cracking the screen from even small drops (see this thread). Not an issue, and neither outlook is right or wrong, just different
Click to expand...
Click to collapse
I do compromise on protecting my phone. I always use tempered glass screen protectors.
Not that these are forthcoming for the S7 Edge so gotta be extra careful in the meantime...
Biggenz said:
I do compromise on protecting my phone. I always use tempered glass screen protectors.
Not that these are forthcoming for the S7 Edge so gotta be extra careful in the meantime...
Click to expand...
Click to collapse
Unfortunately, you won't get a glass screen protector for this phone that you will be prepared to leave on it for more than a few days. It's the only thing I miss about flat screens. My brother bought around ten different brands of these for his S6 Edge over the last 12 months and not one worked properly without constantly raising on the edges. Some were better than others, but overall they simply couldn't get the curve shape exact.
The best plan is to install a good quality film protector like the Zagg HD Dry. If you look very closely, it doesn't look quite as good, nor feel quite as good if you're determined to notice the difference, but it's better than risking the screen.
I have to say that Samsung is quite stupid at many things. Like, why would you put a raised home button on a phone ? In a pocket it gets pressed many times, many people complaining. Why would you put plastic on top of the fingerprint scanner, instead of glass ? And why encourage people to place their phone face-down on a table, with Edge features like edge illumination ? Why would you create an S-View case or Clear View case for a phone with Always-On display, only to disable the Always-On when the case is installed ? So much stupidity...
Beefheart said:
Unfortunately, you won't get a glass screen protector for this phone that you will be prepared to leave on it for more than a few days. It's the only thing I miss about flat screens. My brother bought around ten different brands of these for his S6 Edge over the last 12 months and not one worked properly without constantly raising on the edges. Some were better than others, but overall they simply couldn't get the curve shape exact.
The best plan is to install a good quality film protector like the Zagg HD Dry. If you look very closely, it doesn't look quite as good, nor feel quite as good if you're determined to notice the difference, but it's better than risking the screen.
Click to expand...
Click to collapse
That's not good news. I can understand it being a little harder making a screen protector for a curved screen but how hard can it be.
Zagg is in the process of making a fully curved tempered glass screen protector so will be interesting to see how that fits. Just wish they'd hurry up.
I never ever used any case or screen protector, and so far I must have been lucky.
I also do not want to destroy the beautiful design of modern handsets with cases etc...
And so far I've seen, every case is a big setback in aestethics!
On my last device, a S6e+, I do not have a single scratch, although I used it on a trip through south america very intense (also on the beach, going out ...)! And believe me, I'm a display hypocrite, a single scratch would drive me mad!
why do people question the point of putting a phone in a case on a thread with pictorial evidence of a phone damaged because it was not in a case?

Beware EBay and Swappa Resellers with S7 Active

All,
I've noticed a startling trend by the resellers of cell phones for the S7 Active.
The S7 Active has a two-layer screen - the top layer is supposed to be replaceable if it crackes, thereby saving you a expensive repair.
Unfortunately, these scrupulous resellers are removing this second layer, exposing the screen itself, which is much more fragile.
You can tell this in listings by looking to see if the earpiece speaker and buttons look "raised" in the pictures provided. They should be nearly flush if the second layer piece is in place.
For example, Swappa has a seller in NY right now that is selling "mint" S7 Actives, and all of his phones have the second layer of the screen removed. Samsung no longer sells this second layer, so you would have to put down a tempered layer to help protect the screen, and even then there are no guarantees it will provide the proper protection.
Buyer beware, just a FYI.
Chris
I just bought one of these and I can confirm that the outer screen is removed. I'm returning it now and will update with what the seller has to say. I wish I had your sharp eye and noticed this in the pictures, looking back it is noticeable.
I bought it 8 days ago. Didn't even notice it. I'm. Just going to buy a tempered glass above it. Too lazy to deal with it now, I'm overall satisfied with the phone.
That's good to be aware of, but not really a deal breaker, or wouldn't be for me. I leveraged the tendency of the factory screen protector to scratch to purchase a cheap phone off e-bay. I'd find the one with the worst looking screen with okay looking everything else then when I got the phone, removed the plastic layer and replaced it with glass. That was a year ago and I've been happy ever since.
My point is that those thick plastic protectors would look like crap not long after purchase so you are better without them. The glass is still gorilla, the edges of the screen are raised into a lip to protect it and you can add a sacrificial glass protector yourself. If the price is cheap, I'd buy one.
I think it all comes down to what your expectations are of "like new" or "mint". Personally, I would want the factory second layer that has the proper material for protection. I returned a phone on eBay as it was listed as brand new - literally "new in box". Lots of resellers out there taking advantage.
missing layer
Thanks for the heads up. I wouldn't have known any better if I hadn't come across this post. I bought one off ebay from the seller emb-phones which shipped out of Brooklyn, New York. I can also confirm the phone is missing the second layer mentioned in this first post of this forum. I would like you share pics but i guess i haven't hit the 10 post requirement yet :/. I'll come back and figure out a way to post pics some other time.
Qualitycells on Swappa is selling their Mint condition S7 Actives without the factory protector. I've contacted them about my device, not really hopeful that they will do anything though.
Returned phone
cdunbar said:
I just bought one of these and I can confirm that the outer screen is removed. I'm returning it now and will update with what the seller has to say. I wish I had your sharp eye and noticed this in the pictures, looking back it is noticeable.
Click to expand...
Click to collapse
I returned the phone I received without the outer screen. My concern is it may affect the water-proofing and it is against Swappa rules to sell a modified phone. They should at least admit it and let the buyer make an informed decision. I asked "QualityCells" if they could provide an unmodified phone and they could/would not. They did give me a full refund and paid return shipping. Unfortunately Swappa did not seem interested that one of their sellers is doing this. It wasted a lot of my time.
Here's an example.
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I can't see this photo. Can you imgur it and attach a link? Thanks!
IGNORE: Checked your actual post and found the One Drive like to the photo. All good.
Photo not visible.
drakepayton said:
Click to expand...
Click to collapse
I can't see this photo. Can you imgur it and attach a link? Thanks!
Discussion with ebay seller about this issue...
Thanks for bringing this to light; I recently bought an S7 Active from an eBay seller much like emb-phones (in this case syncelectronic), and found that the screen layer had indeed been removed. At least the glass underneath was in perfect condition! I brought this to their attention and they claimed to not realize this as they buy them at auction in quantity; they asked what they can do and I said I wanted them to refund me $11.99 so I can get a tempered glass protector to install in place of the polycarbonate that was removed, and that they change their ad to reflect that this protective layer has been removed.
Other than that, the phone was indeed in the condition described, and I would have put a screen protector on anyway, but I DO wish the ad reflected that actual situation, so we will see what they come back with.
I got one also from eBay, i paid $110 for it with NEW screen thats missing the second layer but hey, it works fine, i've added the tempered glass on top and a discrete cover and its a great phone.. Sure u have to be careful about dropping it but isnt that with 99% of phones these days? I tried finding a OEM replacement screen for this phone but no luck and the screen is the phone so if you get a pink line or 'store display model' shadow burn in then the phone is garbage. I really liked my S5 Active, its smaller and screen size is the same as S7 but unfortunately, it stops on 6.0.
To sum this up, its a hit or miss with these, if the seller is honest and the LCD is clean, then you get a great phone for a tenth of its original price. My S7 Active works well so far, i work outside and sweat a lot here in Florida and the phone is exposed to sand and lots of moist sweat and no issues for the past 4 months, even with the 1/2 screen on it.
can we see pictures of what you mean?
no ****... look at what I found...
https://www.youtube.com/watch?v=H4LUgs5jYkI
I believe when I bought mine, it was in mine shame... but had a layer missing. No worries- tampered glass protector solves the problem.
Interesting... Just bought an S7 Active on eBay for $60, let's see if it has the layer...
LCD + Digitizer (Gorilla Glass 4) + Protective Polycarbonate Layer!
Buy a phone with a scratched poly layer, remove it, add a 9H screen protector.
This isn't rocket science.
Geeesh ... Panic and mayhem over a stupid poly layer ..... S8 Active has the same treatment, and Gorilla Glass 5.
https://www.cio.com/article/3079219/hardware/samsungs-new-water-resistant-galaxy-s7-active-survives-severe-crash-tests.html
https://www.slashgear.com/galaxy-s8-active-has-a-plastic-screen-protector-on-top-of-gorilla-glass-25516999/
You don't get it. It isn't "panic" about missing a screen protector, it's misleading the buyer. That is why I posted this months ago.
If a screen layer was originally removed, it was either cracked or scratched beyond belief. To me, that means the phone had a rough life.
If you spend $50 on a S7 active and the layer is missing, I wouldn't care. But if a seller advertises "NEW" (unused) old stock, and that layer is missing, that is a problem. THAT is why I posted this.
Have a great day, UnableToResetOldProfile.
Chris
CFoote said:
All,
I've noticed a startling trend by the resellers of cell phones for the S7 Active.
The S7 Active has a two-layer screen - the top layer is supposed to be replaceable if it crackes, thereby saving you a expensive repair.
Unfortunately, these scrupulous resellers are removing this second layer, exposing the screen itself, which is much more fragile.
You can tell this in listings by looking to see if the earpiece speaker and buttons look "raised" in the pictures provided. They should be nearly flush if the second layer piece is in place.
For example, Swappa has a seller in NY right now that is selling "mint" S7 Actives, and all of his phones have the second layer of the screen removed. Samsung no longer sells this second layer, so you would have to put down a tempered layer to help protect the screen, and even then there are no guarantees it will provide the proper protection.
Buyer beware, just a FYI.
Chris
Click to expand...
Click to collapse
Thank you for your insight!
I recently bought a refurbished device that was advertised as having a perfect 10/10 screen, but is clearly missing the outer layer, and the screen is showing random pink line as well that comes and go. Without your post, I would have I never understood how the LCD could have been damaged while the screen doesn't shows any scratches at all. Contacting them now for a replacement now!

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