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Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
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Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
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Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
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Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
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Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
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Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
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Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
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Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
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Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
Has anyone else had issues post Nodo with there focus where it won't detect Wifi or Bluetooth won't turn on? I've had it twice randomly now shut off my wireless stuff, and when I went to connect back, it couldn't find any wifi signals even standing a foot away from my router. Normally a reboot worked. Today though, I haven't been able to get my bluetooth to turn on. I never turned it off. It slide it over, it thinks, and goes back to off. I've rebooted it, pulled the battery and now thinking about hard reseting it to see if that will work.
Thoughts anyone?
I've been trying all night to get either to work. I got the bluetooth to work for a few by turning on airplane mode and then turning bluetooth on. But Wireless still didn't work. I've gone back and forth with this all evening and finally gave up and hard reset the phone. Neither option still works. Guess i'm going to see if I can role back to the pre-nodo and see if it works then.
I've now backed my phone to the pre-nodo and even factory reset it. Nothing works. I called ATT today and spoke to the warranty department. They can replace it, but not before I leave back to the lower 48. They did say they have had several calls now on the bluetooth and wireless failing to work so maybe there is a problem happening now that's starting to grow?
troyfrezze said:
I've now backed my phone to the pre-nodo and even factory reset it. Nothing works. I called ATT today and spoke to the warranty department. They can replace it, but not before I leave back to the lower 48. They did say they have had several calls now on the bluetooth and wireless failing to work so maybe there is a problem happening now that's starting to grow?
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Click to collapse
Did you ever get your phone replaced? Did it solve the bluetooth issue? I cannot get my bluetooth to work after the first phone call made with it. It in fact disables the "phone" on my handset. I can make and receive calls but there is no audio on either end, on either device [phone or headset]. I have to soft reset to fix.
I hard reset just today and got nothing but a wiped device. No resolution to bt issue... next step is replacing...
What happened with yours?
trgdr090 said:
make and receive calls but there is no audio on either end, on either device [phone or headset].
Click to expand...
Click to collapse
I experienced this only one time, but a quick off and on fixed it. The other party could hear me though.
I also had troubles with WiFi network connectivity with my Focus but that seemed to just be a passing phase (Strange I know right?).
Hi everyone, could someone PLEASE assist me with the following issue:
Samsung Galaxy S4 Issue:
Product: Samsung Galaxy S4 (NOT ROOTED)
Network: T-Mobile UK
OS: Android 4.2.2 Jelly Bean
Build Number: JDQ39.I9505XXUBMG7
Other: Before repairs build number = JDQ39.I9505XXUAMDD
ISSUE:
- Crashing Issue leading to Self reboot
ANALYSIS:
- The Phone crashes out - Happens when phone is on stand-by and when in use.
- The phone will turn off by itself (crash out), then reboot, and this will loop over - can be every 5 mins or every hour, sometimes the phone works as normal for a whole day then the issue reappears the next.
- Sometime a Battery Pull is required to get the phone to boot up again.
My Troubleshooting:
- It doesn’t matter if it's on a full charge or not.
- Factory restore was done (no apps installed) via the Setting Menu and via the Boot menu (Power Button + Home Button + Volume Down) = Issue Persists.
- Removed the Samsung SD card = Issue Persists.
- AVG + Avast anti-virus have been ran = no issues where reported.
- When charging (phone being OFF) the green battery icon is shown and the phone charges as normal.
- Charging with phone ON = Still allows the phone to crash.
- Booting the phone in Safe Mode = Still causes the phone to crash in the same way.
- The phone's battery does not seem to overheat (unless it’s done numerous reboots one after the other).
The Car Phone Warehouse Troubleshooting:
- The phone as already been sent for a check-up (14/08/2013) recommend by Samsung via The Car Phone Warehouse.
- Their Tech people could not reproduce the issue, but reinstalled the OS (Standard Procedure).
- The Phone then worked fine for 2 days, and then the issue reappeared on the 3rd day.
- The battery was tested in-store at the CPW and was reported to be fine.
- The charger was also tested = Working correctly.
My Analysis:
To be able to fully reproduce the issue, at least 4 days of testing needs to be done.
If a Tech Agent was use the phone for the full 4 days, I am pretty sure they could reproduce the issue.
CURRENT STATE OF THE ISSUE:
- I am unable to use the phone due to it rebooting or crashing out nowhere.
MintyFrenchy said:
Hi everyone, could someone PLEASE assist me with the following issue:
Samsung Galaxy S4 Issue:
Product: Samsung Galaxy S4 (NOT ROOTED)
Network: T-Mobile UK
OS: Android 4.2.2 Jelly Bean
Build Number: JDQ39.I9505XXUBMG7
Other: Before repairs build number = JDQ39.I9505XXUAMDD
ISSUE:
- Crashing Issue leading to Self reboot
ANALYSIS:
- The Phone crashes out - Happens when phone is on stand-by and when in use.
- The phone will turn off by itself (crash out), then reboot, and this will loop over - can be every 5 mins or every hour, sometimes the phone works as normal for a whole day then the issue reappears the next.
- Sometime a Battery Pull is required to get the phone to boot up again.
My Troubleshooting:
- It doesn’t matter if it's on a full charge or not.
- Factory restore was done (no apps installed) via the Setting Menu and via the Boot menu (Power Button + Home Button + Volume Down) = Issue Persists.
- Removed the Samsung SD card = Issue Persists.
- AVG + Avast anti-virus have been ran = no issues where reported.
- When charging (phone being OFF) the green battery icon is shown and the phone charges as normal.
- Charging with phone ON = Still allows the phone to crash.
- Booting the phone in Safe Mode = Still causes the phone to crash in the same way.
- The phone's battery does not seem to overheat (unless it’s done numerous reboots one after the other).
The Car Phone Warehouse Troubleshooting:
- The phone as already been sent for a check-up (14/08/2013) recommend by Samsung via The Car Phone Warehouse.
- Their Tech people could not reproduce the issue, but reinstalled the OS (Standard Procedure).
- The Phone then worked fine for 2 days, and then the issue reappeared on the 3rd day.
- The battery was tested in-store at the CPW and was reported to be fine.
- The charger was also tested = Working correctly.
My Analysis:
To be able to fully reproduce the issue, at least 4 days of testing needs to be done.
If a Tech Agent was use the phone for the full 4 days, I am pretty sure they could reproduce the issue.
CURRENT STATE OF THE ISSUE:
- I am unable to use the phone due to it rebooting or crashing out nowhere.
Click to expand...
Click to collapse
Since you have already carried out some trouble shooting and still experiencing problems, I would take it back to the Carphone warehouse and demand either a replacement or a refund as it sounds like a faulty unit/hardware.
Sadly i though that would be an answer, but wanted to run it by the forum to see if something else could by tried out or tested ? :good:
MintyFrenchy said:
Sadly i though that would be an answer, but wanted to run it by the forum to see if something else could by tried out or tested ? :good:
Click to expand...
Click to collapse
I'm not an expert by any means, but the usual suggestions would be updating firmware and much of what you have already tried (factory reset, battery change, etc). I dont know how long you have had it or what usage you have put it through, but as you haven't even rooted or modified it in any way, then I would fully expect it to just work out of the box and would rather get it replaced than proceed to try and fix, only for the issues to start reoccurring down the line. You should have at least a years warranty from Samsung so if Carphone warehouse **** around then you can always go down that root. Best of luck, hope you get sorted.
Issue
Seems to be a Motherboard problem.
One way to find out is to see if your sensors ( gyroscope, accelorometer,etc) are working.
There are tests you can do.
If that test shows issues, its a motherboard problem.
( Not sure how accurate my data us though)
Worth a try.
Cheers, Ive only had the phone for coming up 3 months so not long. Car Phone warehouse wont replace it, they send it to the Tech Team (somewhere in the UK) and if the Tech Team cant sort it out it then goes to Samsung. I don't thing the Tech Team @ CPW done much with the phone to be honest.
The whole process is really time consuming, taking almost 3 weeks.
poikilo said:
Seems to be a Motherboard problem.
One way to find out is to see if your sensors ( gyroscope, accelorometer,etc) are working.
There are tests you can do.
If that test shows issues, its a motherboard problem.
( Not sure how accurate my data us though)
Worth a try.
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Click to collapse
MintyFrenchy said:
Cheers, Ive only had the phone for coming up 3 months so not long. Car Phone warehouse wont replace it, they send it to the Tech Team (somewhere in the UK) and if the Tech Team cant sort it out it then goes to Samsung. I don't thing the Tech Team @ CPW done much with the phone to be honest.
The whole process is really time consuming, taking almost 3 weeks.
Click to expand...
Click to collapse
The test mode is worth a try, enter *#0*# on your dial pad and you should be able to carry out tests on all the sensors/hardware.
That sounds like really poor service from CPW, I would just kick up a fuss and not give up until you are fully satisfied! As you have only had the phone for 3 months and STILL do not have a properly working phone after their attempts to "fix" it, a phone which may I say is an expensive, high-end device that you are paying them your hard earned money for.
Results = That it crashes in the Test Menu as well, even before I can begin any tests.
Issue
MintyFrenchy said:
Results = That it crashes in the Test Menu as well, even before I can begin any tests.
Click to expand...
Click to collapse
Other than a motherboard issue, i cannot think of any issue that produces the same problems that you are describing.
I suggest you call up the samsung customer care and create a fuss about how CPW is treating customers like ****.
I'm sure they will respond.
update: I went and tested the phone with a Brand New Samsung battery = same issue.
Got to be hardware related.
Im away back to CPW tomorrow and see whats what.
The problem with all this is that CPW tech claims not to be able to reproduce the issue, and when i got the phone back I stayed in the store for 30 mins re-adding my contact and apps and SD card, and doing basic tests. And all was working correctly, so thought it was fixed.
Sadly 3 days later I am back at square one.
I thing before the phone even gets sent to Samsung, I am gonna have to keep bringing the phone back to CPW until they decide to bypass there Tech Team and pass directly via Samsung.
Then again Samsung might not find the issue either.
Gonna have to film it and get that vid to them somehow.
Never had any phone issues in the passed had to happen someday.
Hey guys I'm having a problem with my nexus player and was wondering if anyone else has had the same issue and a resolution. If I'm playing a game that is heavy in graphics (like dead trigger 2). After about 20 to 30 minutes into the game my controller loses connection to the nexus player. Neither the controller or the remote will sync. I have to get up and pull the power and plug it back up and voila everything works. It's just frustrating because it happens during games.
I initially thought it was heat but now its on a shelf with nothing around it and it still does it.
I may call Google for a replacement bit just wondering if others had the issue first and if there was a fix.
Thanks.
Well I called Google. After being on hold and talking to one of their reps they suggested I take it back to Best Buy (which I no longer have the receipt for). She then connected me to Asus tech support. After talking with them we came the conclusion that this is not normal operation and it should likely be sent back for return. I bought the device on May 17. Asus confirmed that the device is still under warranty but insisted that I would have to pay for repair (which defeats the purpose of a warranty). When i asked him what the cost would be, he put me on hold and then almost immediately sent me through to a survey for how the call was handled and then the call was terminated. Still no return calls back from Asus or Google. A bit disappointed. Obviously no one else seems to have the same issue and the device is not even two full months old and they want me to pay for repairs.
This nexus player/android TV is beginning to turn into a Google TV scenario all over again. I have two Google TV boxes still and it just seems that they give up on the damn things.
At the moment I have a $100 hockey puck sitting in my entertainment center connected to my TV which is for the most part useless.
I've had the Nexus Player for a couple days and the remote would work anywhere from a 1-10 minutes and then loose connection. I kept unpairing and pairing it and it would only work for a short time. Rebooting did not work. My phone was working fine as a remote. I finally got fed up with it last night and did a factory reset on the Player and it worked the rest of the night. Woke up this morning and tested and the remote is still working great. Tried again at lunch time and no issues with it at all. It may be a little inconvenient but I would give a factory reset a try. It was not to much of a hassle for me as I really only had 1 app installed on it.
(I am on Android M Preview 2)
Today, all of a sudden, my unbranded Priv showed up a notification saying something like "Your Wifi has been disabled to prvent the device overheating"..... I immediately rebooted the phone.
Since then, cellular data has stopped working. The phone connects fine on Wifi, but if I disable wifi, there is no connectivity. Have booted to Safe Mode to see if that helps, but no joy. The phone refuses to access the internet. I put a friend's SIM in the Priv and still no connectivity.
Any ideas?.
Regards.
Riz
What did you do to make it that hot?
I would try out a factory reset.
x-revo said:
What did you do to make it that hot?
I would try out a factory reset.
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Click to collapse
I did absolutely nothing... The phone was in its dock on my dash in the car, the day wasn't terribly hot... And this message flashed out of the blue. In the 6 yrs or so since I've had Android phones, including ones with known over hearing issues, I've never seen or heard of something like this...
In any case, as it turns out, it wasn't just WiFi that had been disabled, the anti overheat protection had also disabled cellular data... After coming close to resetting the phone to factory default... Requesting an RMA from newegg (which i did in panic as NewEgg has some fairly restrictive return/refund policies around cellphones... So, credit to them, they actually emailed me a RMA authorization and ship ng lable within 5 minutes).. I looked a bit harder and found the cellular data enable/disable button under Data Usage.... It had moved over to Disabled!!!.. Problem solved.
However, setting aside the fact that i was looking for a solution to a non existent problem, I'm extremely disappointed with BlackBerry...the Priv is supposed to be theu ir last ditch attempt at survival, yet support is atrocious... Their website points you to the carrier for support for branded handsets, and quite quiet on others... One wouldve thought they'd be going out of their way to ensure the Priv is a success.