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Dear community,
I own the phone since 1 1/2 years and so far I haven't had any problem, but since two days I have an issue with my N-900. My phone turns itself off several times per day. This happens when I don't use it for a while, or when I turn the screen off. Once it shut itself down, I can't even turn it on again. It behaves like a brick, it doesn't respond to any actions. Taking out the battery and put it in again, doesn't help. When I am lucky, it works after a while again, this can take between 5 minutes or half an hour. I already bought a new battery for the Note 3 and replaced the old one, it seemed like the most obvious reason, why I have this issue. Since I changed the battery yesterday the phone didn't make any issues, but this morning the problem occured again. So it can't be the battery. Currently I am doing a factory reset and reinstall android. My phone had been rooted. But smehow I think, it can't be a software related issue, otherwise it would be at least possible to turn the phone on all the time, wouldn't it?
Has anyone here exerpienced an issue like this before? Is it a hardware defect? If somebody had that issue before, what costs can I expect to fix it?
Thanks a lot guys!
My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
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Click to collapse
After I did a factory reset. I didn't install Facebook Group
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
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Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
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Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.
UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..
Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.
My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.
I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.
It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.
Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????
hi guys, need help with following:
sometimes the screen flickers and stop responding overal....when he is in the mood. Sometimes works 2-3 hours with no problem and sometimes I cant use it at all - display is flickering and stop responding and if I lock the screen with power button and push the button again the screen is unfreezing for a while. I have tried everything- reinstal oficial ROM, root the phone and instal some custom ROMs, custom recovery, wipe and clean everything nothing helps. Мy suspicions are that there is some hardware problem and there is no software solution, but if someone has faced such troubles and find a way to resolve them pls share
mastersvara said:
hi guys, need help with following:
sometimes the screen flickers and stop responding overal....when he is in the mood. Sometimes works 2-3 hours with no problem and sometimes I cant use it at all - display is flickering and stop responding and if I lock the screen with power button and push the button again the screen is unfreezing for a while. I have tried everything- reinstal oficial ROM, root the phone and instal some custom ROMs, custom recovery, wipe and clean everything nothing helps. Мy suspicions are that there is some hardware problem and there is no software solution, but if someone has faced such troubles and find a way to resolve them pls share
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Click to collapse
it probably is a hardware issue, most likely the adreno GPU failing. Youve flashed the tar.md5 stock firmware and its still doing it? If so, its very likely a hardware issue
youdoofus said:
it probably is a hardware issue, most likely the adreno GPU failing. Youve flashed the tar.md5 stock firmware and its still doing it? If so, its very likely a hardware issue
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Click to collapse
yep, I've flashed the original tar, also tried with 4 file with pit. Some time the phone starts flickers on the Samsung logo at the beginning, some time passes the logo and initial setup and then starts....maybe your are right, I just love my phone and didn't want to RIP him. The only thing I didn't try is to install something different than Marshmallow and to decrease working frequencies. Can you please tell me if the problem is form GPU is it worth to be fixed?
you could try a new battery , my S3 had screen flickering problems at aprox 30% battery and then freezes and reboot and battery after reboot suddenly 2% and after that screen flicker and no power anymore.
Try reboot with only charger connected and no battery connected
can't do that - the phone cannot be started without battery inside. Furthermore the battery is brand new original and I start using it after the problems started
You can look with phone info app from play store. Look which date the phone was made and when its more then 2 years then its hardware issue. On my display its only flickering on the very lowest brightness levels when i make it brighter the flickering is gone. When your phone is so too then its hardware issue but i will look with another battery from a friend and will report. I think its the display like plasma 1-2 years burn-in.
Greetings from Germany
Best Regards
I had the same problem with screen flickering with my s5 (QCOM variant). It had started after screen replacement in a repair point. It would get the worst when screen brightess was at the minimum level. Sometimes the screen would not wake up, and low temperature/ low battery level made it even worse. The answer to the problem is a defective screen which needs replacing. No other way as far as I know.
the screen is flickering
moffa89 said:
You can look with phone info app from play store. Look which date the phone was made and when its more then 2 years then its hardware issue. On my display its only flickering on the very lowest brightness levels when i make it brighter the flickering is gone. When your phone is so too then its hardware issue but i will look with another battery from a friend and will report. I think its the display like plasma 1-2 years burn-in.
Greetings from Germany
Best Regards
Click to expand...
Click to collapse
I have the Samsung Galaxy S5. I also had the issue of when I had the screen brightness on auto it would flicker or if it was on a low setting it would do the same. If I raised the brightness it would stop. When the battery goes below 8% it starts flickering non-stop and the only way to stop it is to plug it in to an outlet. I took it to Verizon about 6 months ago (about the 2 1/2 year mark when it had been doing it since around 2 years) - of course their immediate answer was to do a factory reset and after that they had no solution (I did NOT do a factory reset). I'm eager to hear if a new battery corrects it or if it is indeed the screen/display. This may be a way to make sure we get a new phone every two years...
my case looks different. The flickering not depend form brightens or remaining charge in battery. Furthermore sometime it stops at all and I can use the phone without any problems for 1 or 2 hours. I did factory reset several time and reinstall software (official and custom). Perhaps there is some hardware issue and a phone upgrade is upcoming.
I tested with a battery from a friend yesterday and its the same. I will do this week a odin stock flash day and then i will see. But i think its the display.
Had my PH-1 for 3 months, today was the first freeze up of the phone, was stuck with home screen on and displayed.
Had to reboot by holding small button and Volume down. When phone rebooted it came up with the Android laying on its back with the open stomach hatch, had to reboot a 2nd time. Then had options like from Safe Mode, pushed small button below Volume to perform a regular restart.
Found my battery was running down quickly from a full overnight recharge. Looked at the Battery settings and it showed the camera was on top at 29% after about 5 hours WTH?? I did use the camera and this is what I was trying to use when the phone was frozen, but once the phone was rebooted, I snapped like 5 pictures and then I was pretty sure I closed the camera App. I tend to always try to close/kill all open Apps that I am not using.
So not sure what happened or why, just wanted to put this out there so others can read and may respond if this is a common problem due to some update or incompatibility.
Seems there may be a conflict with the latest Camera software and phone OS??
I had my phone freeze again today when I went to take a picture. This is an intermittent issue because I took quite a few pictures this morning without a problem. Then later this afternoon I took a single picture then wanted to take a 2nd and realized the phone was frozen.
Had to reboot the phone, seems to have cleared up for now?
I just noticed that the camera App just updated 6 hours ago on my phone. This was AFTER the 2nd freeze during camera usage.
Currently my phone is running Android stock 7.1.1 and the updated camera App is 0.1.095.007.
It is possible the latest camera App update has solved the freezing problem?
Will wait and update this thread in about a week about how things are working.
Just wanted to update this thread on phone freeze.
Seems that the problem may have been with a prior camera update. I had the phone freeze 2 times, shortly after the 2nd freeze the camera App was updated and since Camera App 0.1.095.007 was deployed I have not had any more problems with the phone freezing.
So hopefully I can say the Essential group was aware of the problem and release a very quick solution.
Still loving the Essentinal phone, would like more camera features, but I guess this will come with time.
Best part is I only charge phone every 2 days the way I use it. Have run Waze for over 3 1/2 hours multiple times with fresh charge and no external power and battery is still slightly over 50%.
So a new camera update version 0.1.097.006 was released and my phone was updated late yesterday or last night.
No problems since the last camera update that came out a few days after the update that caused the phone to lock up. Seems we are back to the same routine.
Used my phone to take a few pictures this afternoon, and guess what, phone locked up again after I took a few pictures and make an outing phone call right after taking the pictures. Put phone back on power after taking the pictures and making the call, I guess the camera App was still open in the background. Looked down and my phone display was on the camera App. Tried to close the App, no go. Unplugged the phone from power and the yellow power LED was still lit and the phone was non responsive.
Held down the power and volume down button to restart the phone.
Expect and hope an update the camera App is released soon to solve this issue. I have faith that the Essential team will resolve this quickly.
I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
[email protected] said:
I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
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Click to collapse
Ive faced this issue once in same conditions[overnight charger connected], and i too had to loooong pressed the power button for about 7-10 seconds to bring it back to life..
I would suggest to not connect the charger overnight.
I am thinking of alerting myself by way of a tasker profile, which i have already prepared. :angel:
Not many would like this solution, tasker being a paid application. But i purchased ages ago and there is no other software like that. And i recommend to have it purchased, and simplify your android life.
I can share the profile that i created, if anyone is interested.
Just install " Battery full notification "from play store and set is to a desired battery level.when the battery charge reached to the desired level the app will start a custom sound,so you will disconnect the charger.
It is a free app and i am using it since android Ginger bread days and my phones battery never damaged by unnecessary charging.
This is not a overcharging issue. Because only yesterday it got shut down at 84%. There seems to be some other bug related to this.
same problem i faced today at 65% of charge i keep my phone beside me and slept when i woke up it was off, I think this is not a charging issue its something else.
Random shutdowns
I'm having a similar issue too. Got the mobile a couple of days back and since it is still in the return period, I placed a replacement request.
After some digging, I realise it is rather common place with Asus smartphones to randomly shut down. Some say it is a battery calibration error. I've tried resetting the battery logs but the issue still persists.
I guess there's only two solutions as such-
1) Get it replaced by Flipkart. And yes, they do entertain return request even out of the ten day period.
2) Visit the service centre and get ready with a backup phone for a couple of weeks. I've visited the service centre and they seemed equally ignorant and dazzled.
PS- I did unlock the bootloader and rooted it. Installed viper, Greenify and YouTube red. I read that some of you had the issue after unlocking it too; That might be the culprit or it is just a manufacturing defect
i have not unlocked my phone and this was the first time i got this problem.
i kept the phone at night and didnt use it for 8hours the phone was on battery only.
morning when i checked the phone was off and i had to press the power button for 1 minute for it to start the battery was 75% so the battery didnt run to 0 and all.
can anyone on custom ROMs report back, if they face this issue or not? Just to know if its a stock ROM issue, or really a manufacturing defect.
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
iiamaduine said:
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
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Click to collapse
So how many users are facing this issue? Is this too random and only solution is to get the phone replaced? I like to buy this phone in next sale, but now got in two minds, as I definitely don't want a phone with known hardware/manufacturing defect...
Well, I went all out on the device the moment I got it. Maybe that's why the issues popped up the first day.
Flipkart offers you a 10 day replacement. So, whatever your pace maybe the 10 day replacement should be enough for you.
That said, the mobile is awesome.
ya even my phone just did this once
I bought this phone for my dad on Father's day as his secondary device. He left the phone charging, then after about an hour came to me and said its not turning on, I tried everything, including trying to charge it. I ended upholding the power button long enough for it to start. I can return it to flipkart till 26th. What should I do? And if I'm to return it, which phone should I buy then.
my observation having these phone for 2 days
for the first day, i use it without any problem from 100 percent until run out of the juice. BUT, that time i havent insert my sim card which i only use WIFI to connect to internet. the battery are pretty impressive. In fact, i also updated to the newest software.
ON the next day, i inserted my sim card and use mobile data as internet sources. THEN, the phone started to unresponding whenever i left or away from it more than 5 minutes which i need to force restart and also happened during charging time. i left it about 5 minutes and the same problem happen.
When i eject those sim card, and charge it back, the phone are completely fine. All seems ok.
SO, MY ANSWER OF THESE ISSUE ARE BECAUSE OF SIM CARD RELATED, NETWORK, 4G, VOLTLTE, MOBILE DATA.... ETC.
HOPE THESE REPLY REALLY HELPFUL FOR THOSE WHO CAN SOLVE THESE ISSUE. I AM A FANS OF ASUS PRODUCT AND HOPE CAN USE THIS GREAT PRODUCTS. THE SPECS ARE VERY GOOD AND THE BEST SMARTPHONE I EVER USED IN MY LIFE.
ASUS THE BEST.
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
NagarjunaB said:
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
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Click to collapse
For Russian users it happens usualy on second night, but someone has a problem on 5, 6, 7 or 8 night
I don't have this problem
Everebody who faces with this issue can add some commint on ZenTalk forum for this phone model (i cant insert a link here, cause i am novice).Together we can help ASUS to see our problem faster
asus zenfone max pro ( new)-auto-shut down, not charging/getting on
Hello friends,
my new asus zenfone max pro (less than 1-month-old) was working fine till yesterday, and almost full charged.. but its showing no charging and not on... could it be same problem as discussed in this thread?
It was not shut down, but i think its auto shut down
I for sure know - the phone has been taken care off, and no fall or nothing.
Please help.
Thanks in advance,
Sunshine
I too was astonished to see that the Zenfone max pro m1 was dead after putting it for overnight charging when it was 38% and since the phone did not turn on in the early morning, by long press of "on" button, "fingerprint and on" together also did not turn on, connected to computer via USB, that too could not put it on. I removed SIMs and put into another phone and left for office. Then contacted the service centre, who welcomed for service. Surprisingly, when I returned home after work and tried fingerprint and on button together, it started booting. Then charge was 86%. How can we rely on the phone?