[Q] Note 3 won't charge - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

To make it as short as possible, My original note 3's logic board died, so I purchased another Verizon note 3 from eBay that claimed to work, but had a bad charging port. Since my original N3s charging port worked perfectly fine, I figured I'd just swap the logic board over.
Well, the blasted thing still won't charge. It won't even recognize being plugged into USB. I've tried several different cords... Ranging from the stock USB 3.0 one, to the Galaxy Tab 3 cord... To cheap Gas station car plugs... nothing seems to work at all. I've tried wiggling the cable thinking maybe it may be loose, but that didn't work. I had NO issues with the charging / USB port when it had the original Logic board in it.
So, What are the chances the logic board has messed up USB / Charging circuit? Is it possible I didn't get something connected right? I figured if I did, Something wouldn't work... But everything does, Except usb. (Speakers work, Mic works for calls, home / soft button and lights work)
EDIT: I took it back apart and checked all my connections and refreshed them, Didn't change anything :/

I even tried this: http://www.youtube.com/watch?v=mwTrlMomZ6o with no luck.
So it seems like the Logic board has bad USB. What are the chances of that happening?

Anyone at all? Gonna have to resort to a wall battery charger to use this phone.

Mine will not charge either and just started doing this about a week ago. Luckily I had bought 2 extra batteries that came with a wall charger. By the time one battery is dead the other is charged. My N3 only last about 6hrs or so.

Related

JasJar won't charge any more...any ideas?

I just posted on the accessories forum about my experience with the Brodit active holder that I purchased. Mounted it in my car, and plugged the brodit charger in. Fuse in car charger went bang (not literally). Now I know it's not my power adapter in the car, as I've been using another JasJar charger and GPS charger for ages, so I went to Halfords and bought some replacement fuses. Tried them in the charger. Every one died too instantly.
I assumed the charger must be faulty, and arranged to send the holder back to Clove to replace it. It wasn't until I plugged my JasJar into the normal charger last night that I discovered it was no longer charging at all. I tried unplugging and replugging. I tried using the USB cable in my pc. Nothing works. Even the other car charger won't charge it any more.
I'm guessing I now have to send my JasJar to HTC for repairs and be without it for a couple of weeks. I'm not too happy about it though, and thought I would ask here first if this has happened to anyone else and if there might be a way to get it charging again without having to send it away.
i had a similar problem, i went to france with a charger that had a changable head, with pins for the different countries on click in plates, and on the top was a usb socket.
i took a standard usb to mini usb cable with me figuring this is a usb charger like the one that came with my phone but no, i couldnt get it charging, then after 12 hrs of it refusing, it eventually kicked back in, i sussed you had to use it like plugging it into a pc, ie, it turn it off, wait, then plug it in. bingo it started charging again.
its working like activesync, right pain, shoulda just taken me charger and a mains convrter
sorry it doesent really help but its poss related
Carnivor said:
i had a similar problem, i went to france with a charger that had a changable head, with pins for the different countries on click in plates, and on the top was a usb socket.
i took a standard usb to mini usb cable with me figuring this is a usb charger like the one that came with my phone but no, i couldnt get it charging, then after 12 hrs of it refusing, it eventually kicked back in, i sussed you had to use it like plugging it into a pc, ie, it turn it off, wait, then plug it in. bingo it started charging again.
its working like activesync, right pain, shoulda just taken me charger and a mains convrter
sorry it doesent really help but its poss related
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Click to collapse
similar problem. but i change the port miniusb. 30 dolares in mexico.
no problem, is easy. and now is working ok.
Well I've sent it in for repairs now. Couldn't get the thing to charge.
this forum is amazing...if there is an information available, you can bet it you can find it here...:
thanks carnivor: I had the same problem, but just was not smart enough to get the idea to shut it off and then on...with your help i solved the problem...i still don't get it, why it did charge with the original charger or with the usb cable from the pc and not with the generic usb charger and that same cable....and actually: it depended on the ROM installed: with the qtek rom it did not matter, with the t-mobile it did..
anyway: now it works. thanks!
I notice that the power lead is thinner than a usb lead so there may be less wires inside, ie 2 + ground instead of 4 + ground, the lack of TX and RX connections may well be what causes it. Im not going to hack into the charger cable just yet to find that out.
Intresting about the rom versions changing the fact if you can have device on before sync or not. Im not going to reflash now with an update around the corner im just going to wait for that.
notice that the power lead is thinner than a usb lead so there may be less wires inside, ie 2 + ground instead of 4 + ground, the lack of TX and RX connections may well be what causes it.
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yes, but interestingly it also doesn't work with the same cable that syncs and charges from the pc, when this cable is connected to the lighter or the generic USB charger...so the mess starts already in the charger.
but bottomline: as long as there's a workaround...

Phone won't charge via wall adapter

I tried two different wall chargers and the phone won't charge. It says it's charging but it doesn't do anything. Charging via USB is far too slow. I remember seeing another thread and a member recommended going into the battery diagnostics and exiting. I tried that and it worked for a day, but now it's doing the same thing. I tried calling Samsung, but they're giving me a run-around and I'd like to avoid them if necessary. Anyone have any tips?
Take it back where you got it, explain the problem and ask for an exchange. If it won't charge off the wall adapter there's obviously a problem somewhere that's beyond user control.
Just to be clear, you're having issues charging it off of the included wall adapter with the included USB cable attached to both the phone and the wall? I've had issues charging it off of non-official power sources.
FishFaceMcGee said:
Just to be clear, you're having issues charging it off of the included wall adapter with the included USB cable attached to both the phone and the wall? I've had issues charging it off of non-official power sources.
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Click to collapse
Yes, I got it semi-working today. It will charge, but extremely slowly. I've left it the since last night and it's only charged 49%. I've called Samsung and they told me that I can't get a warranty replacement (I got it on Kijiji, it was working fine for a while).
Well trouble shooting 101...hard reset the device
leave it on the charger till it is 100%. The battery might need to cablibrate itself once from the intial charge.
But really you should bring it back to the place and receive a replacement...it sounds like a likely to be software defect but could just as well be a hardware defect. Or you might have a faulty wall adapter.

[Q] Nexus 4 charging mode won't stay in AC, drops to USB

phone only started doing this over the last couple months, used to be able to plug in (either charger / cable) and charge in AC mode without supervision.
Nowadays, it takes several plug in attempts to even START in AC mode, but typically it'll drop down to USB (the screen comes on momentarily when the change occurs) at some point in the charging.
Worst case scenario, it'll change rapidly back into AC and out, to the point where I can watch it on happen on the screen. That's rarer though.
It never changes INTO AC and stays there, to be clear. Always a downgrade to USB charging.
Is something wrong physically with the jack on the phone? I've never damaged the phone, dropped in water, etc.
If RMA is what's suggested as my only option - is that a brand new phone or refurbished?
Use another USB charger, its a known problem with the supplied LG charger with the N4. I myself have this problem but am using another charger and its fine.
The USB cable has no problems btw, its the charger itself.
Can you link to your sources on this being a "known problem" ?
I'm pretty sure the same issue persists with my old Samsung charger too - the one supplied with the Galaxy Nexus. So.. that suggest the problem is with the phone, not the charger/cable.
i also have the exact same problem just now.. i'll try using another charger tonight at home..
just now i charged my nx4 using its original charger, in just a couple of minutes, the phone is saying that its being charged using usb.. stupid..
I'm also getting this at the moment, I'm completely stock, not even rooted and this has cropped up only since the 1.8mb Security Patch....
Any fixes?
Will root if I can fix it....
I was/am having this issue as well. I typically charge my phone via car charger (works fine) or wireless, so I can get around this issue easily. Plugging it into the PC and enabling fast charge with franco's kernel works as well.
I tried my N10 charger and it was dropping to USB as well. When I'm at my friend's place and use his generic charger, it works fine.
I used to have this issue but ever since I updated Android to 4.3, my charging works just fine.
Sent from my Nexus 4 using xda premium
filthykid said:
I used to have this issue but ever since I updated Android to 4.3, my charging works just fine.
Sent from my Nexus 4 using xda premium
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Click to collapse
Might try a factory reset and see does it make any difference...
do we have any more thoughts on this issue? is it a software bug? is it hardware? which hardware? I am going to experiement with a few different wall chargers and usb cables.
so 3 chargers (Galaxy Nexus' , Nexus 4's, USB 3.0 port on PC) and 3 cables (likewise + cable from monoprice)
SEEM to yield the results, that the problem is the connection between the cable and the phone. The oldest and most used cable has the hardest time establishing and maintaining an AC connection, the newest/lest used one from monoprice has never had a problem, and the LG cable is in the middle.
Is this an issue of wear and tear on both the cable connectors and the phone's port? It's really lame the phone and it's cable are not even a year old and THAT can't stay charging at AC voltages.
Will a replacement phone from Google be a refurbished unit or brand new?
bump
deusfaux said:
If RMA is what's suggested as my only option - is that a brand new phone or refurbished?
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Click to collapse
They will send you a new (not refurb) phone and you will have 21 days to send back your old phone. The replacement process is super easy, just call them at +1 855 83NEXUS and tell them your issue. They will walk you through a factory reset and if the problem is not fixed they will replace it.
I've had issues with the microusb port on multiple phones in the past, and have definitely noticed the N4's socket getting looser.
On an old HTC sensation, I had to resolder the port on. Can you reproduce the behavior by applying slight pressure to the plug in various directions?
Does your connection also intermittently drop out when connected to a computer?
A workaround for the time being could be to use a kernel that allows you to force fast charging regardless of the detected charger. But at that rate, it's quite possible you'll lose your usb port altogether sometime in the future..
You could also enable adb over wireless, and check the charger type:
Code:
cat /sys/kernel/debug/msm_otg/chg_type
You should be seeing DCP (has the data pins connected, possibly with some resistance).
Or proprietary if you're using an Apple-compatible charger (has aspecific voltage on the data pins).
If you see SDP, it means it's in "USB" mode.
If it's staying DCP/proprietary but the charge rate is dropping to "USB," it means the phone is throttling down the current because it's detecting the charger can't deliver (voltage dropping below threshold).
with the good cable (monoprice), wiggling has no effect.
with the poorest cable (samsung), wiggling will rapidly change it between AC / USB / nadda
with the LG cable, wiggling, will SOMETIMES have an effect. sometimes it's solid and will only become a flaky connection after it's been charging a while already

New problem

As you know, I got the note 3 and I love the phone. In the process of getting her back to un rooted stock and taking the update to 4.4.2, I noticed my battery was charging extremely slow. Or so I thought. I know there are a few different variants of the note 3 out so there are small differences in them. My particular note, the N900V, has the USB 3.0 charging port in it. Well I don't have a USB 3.0 charging cable but was told a regular cable will work also.
But with the regular cable plugged in I get a message on the phone that says "Charging will be faster with the original cable". O.k, I can see that. But here's the problem. The phone isn't charging at all and when the power is off the phone vibrates in pulses and I get strange screen flickers but no charging. Is this because you NEED the 3.0 charger for this phone or does it sound like the charging port is going bad? Or possibly the battery going bad?
Either way, they are simple fixes. I have changed the charging ports in the Note 1 and this phone isn't much different so fairly an easy task. Just wanna know what you guys think may be the problem here. So you guys know, it does charge on the computer, slowly, but it does charge. It however does NOT charge with the wall charger as explained above. The wall chargers I have are made for LG phones and are higher powered charges because LG's are power hogs so I figured they would also work great for the note 3.
cougar214 said:
As you know, I got the note 3 and I love the phone. In the process of getting her back to un rooted stock and taking the update to 4.4.2, I noticed my battery was charging extremely slow. Or so I thought. I know there are a few different variants of the note 3 out so there are small differences in them. My particular note, the N900V, has the USB 3.0 charging port in it. Well I don't have a USB 3.0 charging cable but was told a regular cable will work also.
But with the regular cable plugged in I get a message on the phone that says "Charging will be faster with the original cable". O.k, I can see that. But here's the problem. The phone isn't charging at all and when the power is off the phone vibrates in pulses and I get strange screen flickers but no charging. Is this because you NEED the 3.0 charger for this phone or does it sound like the charging port is going bad? Or possibly the battery going bad?
Either way, they are simple fixes. I have changed the charging ports in the Note 1 and this phone isn't much different so fairly an easy task. Just wanna know what you guys think may be the problem here. So you guys know, it does charge on the computer, slowly, but it does charge. It however does NOT charge with the wall charger as explained above. The wall chargers I have are made for LG phones and are higher powered charges because LG's are power hogs so I figured they would also work great for the note 3.
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Click to collapse
Not all cables are created equal. My wife's s4 cable went out and I had one extra laying around and when she charged her phone she got the same message. I got lucky and found a cable on public transportation and we tried it and the message went away and her s4 charges like normal. I still use my s3 cable for my Note and it works just fine. Try a different cable and see what you get.
I tried a different cable but got the same result. So I looked around my house for another charger, I got a few, and what do ya know, a different charger worked and the phone is charging just fine now with the power on or off. I guess that charger was either faulty or the note just didn't like that one.....lol. But it's good to know before I went and spent money on a charging ribbon I didn't need. Thanks Gamer.
cougar214 said:
I tried a different cable but got the same result. So I looked around my house for another charger, I got a few, and what do ya know, a different charger worked and the phone is charging just fine now with the power on or off. I guess that charger was either faulty or the note just didn't like that one.....lol. But it's good to know before I went and spent money on a charging ribbon I didn't need. Thanks Gamer.
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Good, that's what's up...:victory:
Another issue I have come across is my sms and mms. I know allot of people are saying they have had or are having issue with them. My issue is sms is working and mms is working but when I receive a pic it comes in a second, separate text that reads "voicemail, (their name)". My ST voicemail number no longer works either. My notification for VM comes in Verizons number, with is *86 I believe, but that doesn't work either. I have to dial my number to get my VM.
I know these issues are most likely due to it being a Verizon phone trying to use ST AT&T sim and service. It's a PITA but hopefully you guys will know of ways to get these issues worked out.

[Q] Phone still not charging after replacing charger port and battery

Last week my phone started not charging properly, with the charging cable plugged in it would seem to randomly stop and then start charging again. I tried a few different chargers and it was the same, sometimes it would charge and others times not, but eventually it stopped charging all together and the battery died.
I thought the charging port might have gone faulty, so I ordered a new one and replaced it, but it still didn't charge. So, I bought a new battery and tried that, the phone booted up fine and worked but again, it still wouldn't charge.
I'm assuming something must be broken on the motherboard, but I don't really want to spend any more on it and the phone is out of warranty,so I just wondered if anyone had any other suggestions I can try before I have to sell it for parts?
Cheers
IDK but maybe small smd fuses..
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