[Q] Nexus 4 Cannot SMS - Nexus 4 Q&A, Help & Troubleshooting

Here is the log of my chat with an AT&T rep:
http://pastebin.com/QU2BU09L
My wife gets texts from co-workers/friends which are mostly not on att, but cannot send to my line or my mom's line (she's on the same account too)
I should mention, this phone worked perfectly well until a recent Google Play services update which affected some devices by disabiling audio on incoming/outgoing calls. The solution that I found to work for this Nexus 4 was to disable the "Checkinservice" service from the Play framework which seems to have correct the call audio issue - so then I thought maybe its now affecting texts and re-enabled the service, no luck on texts but it's also not affecting calls anymore with the service on.
I have googled around a lot, but most similar issues involved people not being able to text at all.
Also, I should perhaps note that I have wiped all the partitions and re-installed CyanogenMod from scratch twice now and still the same thing. It's been on CM for a good year + with no issues at all until recently. Besides the chat with at&t I called as well, the person on the phone seemed even less knowledgeable than the online gal.

Related

Google voice

Anyone had any issues with google voice? I have had phone calls not come through every so often, and contacts not blocked end up in the spam folder. Only fix I found was to deactivate my Sprint number and re-activate it 15 mins later on Google Voice. Friend has a Nexus S 4G and can not contact her unless I have google voice activated and even then it will go back and some contacts. If anyone has issue like this let me know.
i never really had an issue with google voice, but whenever i did have some sort of issue the first thing sprint reps would ask is "are integrated with google voice?" seems like they want to blame that first for any tech problems.
i got a new ns4g yesterday and decided ditch googlevoice, the novelty has worn of for me
Canadians' reply to American question
G'day,
You asked about Gvoice problems.
Not sure if your situation can be considered contextually similar to mine as I am doing a bit of trickery to be able to use the voicemail section from Canada.
The relevant problem for me is similar to your spam thing. Very rarely, and randomly to boot, voicemail left for me will vanish ... I only know it was left for me because the leavers informed me. No hint whatsoever that it ever happened.
Aside from that its been good to have a voicemail that can SMS me, transcribe to text and just overall be what I thought my OVERPRICED carriers voicemail should be. Already pay far too much for cellular anything in my opinion.
floydlloyd said:
G'day,
You asked about Gvoice problems.
Not sure if your situation can be considered contextually similar to mine as I am doing a bit of trickery to be able to use the voicemail section from Canada.
The relevant problem for me is similar to your spam thing. Very rarely, and randomly to boot, voicemail left for me will vanish ... I only know it was left for me because the leavers informed me. No hint whatsoever that it ever happened.
Aside from that its been good to have a voicemail that can SMS me, transcribe to text and just overall be what I thought my OVERPRICED carriers voicemail should be. Already pay far too much for cellular anything in my opinion.
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Click to collapse
Please let us know how you managed to get it working in canada
Sent from my Nexus S using XDA App
I'm not sure how he does it but I have my Nexus on Boost and supposedly you can't use Google Voice mail on a prepaid service but mine works. All I did was go through the setup on the google voice app and set it to be my voice mail...I didn't set up anything through the online settings from my computer. But the funny thing is if I reject a call myself it will send it to my Boost voicemail....if I let it just ring out, it will go to Google Voice mail. Don't know if that helps in your case but it works for me.
Story of the guy who thought in circles !!!
asb123 said:
Please let us know how you managed to get it working in canada
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Click to collapse
Well ... Joke was on me !!
At first I thought I had discovered the Holy Grail ... (fool ... I am I am) I erroneously thought that I could beat the system by forwarding unanswered / phone off type calls to Google Voice, then use "Google Voice Callback FREE" app to "intercept" the "outgoing" forwarded call.
Damn ... worked really well in my coupla tests with friends etc but I quickly realized, once my online call log was posted (roughly 3 hour wait plus or minus) I was essentially just calling Google Voice using INTERNATIONAL LONG DISTANCE ... not good, I was prepared to eat the coupla minutes there, so not ready to fall on sword or anything just yet LOL
( Must have been on some heavy drugs 'cause I never stopped to realize that the forwarding is out of my hands and done at the carriers end FIDO.ca in my case)
Unless there is a way to do forwarding LOCAL to the phone or maybe have it answer THEN redirect the call using tasker or some other programmatic method I think I'm stumped ... of course I'm stumped just like the rest of us Canucks. LOL
I have a long distance plan that gives me free minutes to the US that I never use ... tried setting my voicemail # in Android to dial it ... then pause (tried comma and semicolon) then dial my Gvoice number ... No go there ...
Aaaaaargh ... lotta wasted time really without thinking it thru b4 hand AND here I was thinking that I had figured it out, so I posted that yesterday.
So out of all this blah blah blah Coupla questions
1. Is the forwarding TRULY out of my hands and done at the carriers end?
2. is there SOME way I can redirect incoming unanswered calls locally on my phone so that "Google Voice Callback FREE" app can intercept it?
Sorry to get any hopes up with my "genius" non-discovery
Floydlloyd
budphone.ca cheesy interface with ads BUT voicemail & Canadian Long Distance free
Me again,
For those too cheap ...like myself, to pay even more for voicemail. I got this in a tweet a while back and ignored it thinking I could get the Gvoice thing going "somehow".
budphone(dot)ca
Labatts breweries wants our "consumerist" attention so thru freephoneline.ca they are offering this ... get a phone number and long distance calling to many cities in Canada + voicemail + forwarding to normal phones + coupla other things ... go see if you're interested. I dont work for BUD or Labatts BTW. I just like the free voicemail ...1 day only so far.
I signed up and it is OK for me for now. I really only wanted the voice mail. It does give me an alternate phone number too ... without affecting my current FIDO cell plan.
I already have long distance at $.25 per call in North America no matter how long the call is ... (dial a number ... pause ... dial target number. Works on cellphone homephone etc.
I haven't left it off the hook for days or anything to see if the "no matter how long the call is" thing is true, but hours on end is no problem.
This was called talk 25 with win-tel who now seems to primus.ca and it seems they've abolished that SUPER deal except for grandfathering AFAIK You can look there too to see if they offer any killer deals.
Whew ... lotta babbling there ... but might spark some Ideas perhaps?
Floydlloyd
Google Voice is available in Canada at the 403 (Calgary, AB) area code. Google will let you set it up if you sign up over a vpn. Buy yourself a cheap DID.

Anyone with Project Fi having service issues with the 6p

So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.
I had Fi on nexus 6 and they did send a new Sim for the 6p, but I have to say that Data and Calls are better than in the 6.
Now have you tried putting it in airplane mode, then clear all app data of Fi, remove airplane mode and restart?
That worked for me when I had the Nexus 6
rlukas79 said:
So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.
Click to expand...
Click to collapse
I have been on Project Fi since last friday with no issues. The service has been great I been getting LTE now where I couldn't before on just T-mobile. My download speeds has been around 16-35 Mbps:good::good::good:
I activated and it said complete, but it said data plan only from the Fi app and I could only make or receive calls over WiFi. I had to add my google voice phone number and run through the activation again and all is good now.
as they always see, ID10T Error. When i was at the activation screen I forgot to click Learn More and transfer GV number, since i had ported it back to GV. All is well now
Activated FI last night...so far everything works great except sending SMS. Receiving is fine though. Support chat today said give it 24 hours...will see tomorrow.
In general projectfi works just fine. As someone mentioned earlier, the first 24 hours was iffy with signal dropping to 0 randomly, worked fine from day two. I also see one other issue...I have no signal at nights or when I am closest to the router. I Wonder if radio is turned off and it jumps on WiFi for all network activity (including calls). Regardless... Had it for just a few days...like it so far.
tfly212 said:
Activated FI last night...so far everything works great except sending SMS. Receiving is fine though. Support chat today said give it 24 hours...will see tomorrow.
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Click to collapse
They told me the same thing when I activated 4 days ago. The only people who can receive texts that I send (either via SMS or Project Fi) are people on T-Mobile. Texts sent to my Verizon work phone or my girlfriend's Sprint phone never show up. And Fi's tier 1 phone support is terrible. Tier 2 was supposed to call me back two days ago, but apparently that can take up to 72 hours. I gotta admit, I'm not overly impressed so far
dominutz said:
They told me the same thing when I activated 4 days ago. The only people who can receive texts that I send (either via SMS or Project Fi) are people on T-Mobile. Texts sent to my Verizon work phone or my girlfriend's Sprint phone never show up. And Fi's tier 1 phone support is terrible. Tier 2 was supposed to call me back two days ago, but apparently that can take up to 72 hours. I gotta admit, I'm not overly impressed so far
Click to expand...
Click to collapse
Looks like I have the same issue. I'm just starting with Tier 1 support, so I guess I'll prepare myself to wait.
I have the same issue. I also tested with AT&T .. and messages are not received on AT&T phones also. Tier2 was supposed to contact me 4 days, but nothing. Me thinks that is because they don't know what is wrong, and they don't have a fix. I am still within the 15 day trial period, to I think the phone and the service are going back ...
I just activated and sent to a Verizon number using Textra and it sent and received just fine, maybe try a different messaging apk?
How's everyone's voice quality? When I called my friends Verizon number, they said I sounded tinny, they sounded fine to me.
Some service issues on all Project Fi phones is due to the lack of proper band 12 support. This seems to be the ongoing and very big issue now
If you have active band 12 in your area, I wouldn't switch to Fi service at this point
---------- Post added at 02:13 PM ---------- Previous post was at 02:10 PM ----------
jawiler said:
I just activated and sent to a Verizon number using Textra and it sent and received just fine, maybe try a different messaging apk?
How's everyone's voice quality? When I called my friends Verizon number, they said I sounded tinny, they sounded fine to me.
Click to expand...
Click to collapse
Fi doesn't support HD voice or VoLTE which both effect voice quality and VoLTE also effect signal coverage
dblml320 said:
I am still within the 15 day trial period, to I think the phone and the service are going back ...
Click to expand...
Click to collapse
I live in the country a bit and I know for sure that T-mo reception is terrible where I live, but I'm not sure how the Sprint coverage might be so was considering trying the Fi service - but it seems like the early reports that Fi cannot switch between Tmo and Sprint towers on the same call. Is this still the case, and if so, has anyone had any problems refunding in that 15 day trial period?
No Outbound Wi-Fi calling
My first week with Fi has been very frustrating, and like someone else pointed out, Tier 1 support is very friendly, but typically rather incompetent beyond giving you canned answers that anyone with slight grasp of technology has already tried (update the app, update the phone, switch to Airplane mode and back, use an open Wi-FI, delete your Wi-Fi, restart your phone, etc.).
I've been using TMO for three years and my downtown Seattle office has no cell coverage from TMO or Sprint, so I've been depending on TMO Wi-Fi calling. Fi seemed like the perfect answer for me. I swapped the TMO SIM to the Fi SIM in my new 6P and MMS/SMS works in and out, voice calls work inbound (via Wi-Fi no less), but outbound forget it. Unless the phone can dial out on cell, it just times out after 30 seconds. Multiple emails and calls with Fi support have told me every possible thing (some incredibly ludicrous--my favorite is cell phone tower issues in Tacoma, 35 miles away and we're talking about a Wi-Fi issue). I finally overnighted a replacement SIM. Same problem. I've filed debug logs with support and am still waiting for any advice. I'm about out of options other than just going back to my TMO SIM and relying on Wi-Fi calling that works.
TechScribe said:
My first week with Fi has been very frustrating, and like someone else pointed out, Tier 1 support is very friendly, but typically rather incompetent beyond giving you canned answers that anyone with slight grasp of technology has already tried (update the app, update the phone, switch to Airplane mode and back, use an open Wi-FI, delete your Wi-Fi, restart your phone, etc.).
I've been using TMO for three years and my downtown Seattle office has no cell coverage from TMO or Sprint, so I've been depending on TMO Wi-Fi calling. Fi seemed like the perfect answer for me. I swapped the TMO SIM to the Fi SIM in my new 6P and MMS/SMS works in and out, voice calls work inbound (via Wi-Fi no less), but outbound forget it. Unless the phone can dial out on cell, it just times out after 30 seconds. Multiple emails and calls with Fi support have told me every possible thing (some incredibly ludicrous--my favorite is cell phone tower issues in Tacoma, 35 miles away and we're talking about a Wi-Fi issue). I finally overnighted a replacement SIM. Same problem. I've filed debug logs with support and am still waiting for any advice. I'm about out of options other than just going back to my TMO SIM and relying on Wi-Fi calling that works.
Click to expand...
Click to collapse
I have been on Project Fi for almost a month now and I don’t have any issues calling out on wifi and I also live in Seattle. I’m also getting LTE at places that I couldn’t before with just T Mobil. And my cell bill is about half of what it use to be with TMO.
Just a thought, can your wifi call out issues be a router problem?
boxcar8028 said:
I have been on Project Fi for almost a month now and I don’t have any issues calling out on wifi and I also live in Seattle. I’m also getting LTE at places that I couldn’t before with just T Mobil. And my cell bill is about half of what it use to be with TMO.
Just a thought, can your wifi call out issues be a router problem?
Click to expand...
Click to collapse
It's doesn't appear to be a router issue. I can reproduce at multiple locations where there's only a Wi-Fi signal (welcome to South Lake Union and buildings that don't like 2.1 GHz signals). It appears that a very small amount of cell signal is being detected, but not enough for an outbound call to be initiated (which means it should use the much stronger Wi-Fi).
I have found a workaround by placing the phone in Airplane mode, and then turning on the Wi-Fi radio. Everything will work. Hopefully, the Fi developers can do a code fix to improve that scenario. Honestly, the outbound voice calling issue on Wi-Fi only is just a nuisance as I rarely make voice calls. I can always use my home VoIP provider with the built in VoIP dialer in the stock phone app.
As for pricing, I was/am on a TMO $30 5 GB plan (when you've got signal, I've seen up to 90+ Mbps). So Fi will cost a little more (and give me unlimited voice vs. 100 mins), but I'm hoping the Sprint/TMO combo will bridge the huge gaps in TMO data coverage in non-urban areas like I-5 from Castle Rock to just outside Portland).

issues sending txts with Nexus 6p on Project Fi

I got my Nexus 6p 3 days ago and activated it immediately on Project Fi. I'm having a major issue which Google's support doesn't seem to know how to fix and apparently they've "escalated it" and say that's it's a known issue. I can receive texts from anyone just fine but when I send them, only people on t-mobile's network (or one of the small companies that use their network) can receive individual texts from me. They can receive group messages from me just fine but they don't get anything when I send them individually. It shows that it was sent on my end (no errors in Hangouts).
I've tried using Messenger instead and nothing changes. Google tried to blame it on iMessage since some of my contacts have iphones but it occurs with contacts who have Android devices as well. To test the theory though, I had a friend turn off iMessage and it still didn't work. Google also had me deactivate and then reactivate my Google Fi service which did jack squat.
Any suggestions or similar experiences while Google is "trying to fix it"?
change carrier
anglerstock said:
change carrier
Click to expand...
Click to collapse
I'd rather just get the issue fixed. Everything else is great so far
catchburns said:
I'd rather just get the issue fixed. Everything else is great so far
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Click to collapse
how do you know the issue is not with tmobile friends? tmobile usually sucks and has had lots of issues related to messages lately.
anglerstock said:
how do you know the issue is not with tmobile friends? tmobile usually sucks and has had lots of issues related to messages lately.
Click to expand...
Click to collapse
How would that even make sense? They are the only ones who receive texts from me...

I can't receive texts on Sprint

I just bought my Nexus 6p from Best buy. I took it into a sprint store today and they installed a Sim. I am currently connected to the network I can make calls and send texts but I'm not receiving them. I am using the stock messenger app. I have tried switching the default to hangouts but I still can't receive texts. If anyone can please help it would be greatly appreciated. Sprint tech support said to return it and buy a Sprint phone they are so helpful I know someone here can do better.
Solved
I managed to fix the issue it was because of the Google voice integration. I disabled it from the browser now it works.

"unexpected account registration error" in Google Hangouts phone calls

The Google Hangouts "unexpected account registration error" has been covered in many ways in many forums and I have gone as far as to do a complete wipe to factory reset spec before adding the various things I previously had.
I have a Samsung J1 (SMJ-100MU, specifically), a Bahamas Telephone originally, now unlocked and running T-Mobile (or when I'm in the Bahamas, BTC).
I had this issue once a couple of years ago, in the Bahamas and the factory reset solved it. However, I am now in some sort of Twilight Zone where my carrier number (which I never use; the reason for my using Hangouts is that Google Voice has the same number as I used for 40 years before going mobile) sometimes receives calls (I have my GV set up so that calls are forwarded to the mobile in case I'm somewhere without good data connectivity), and while I can MAKE calls on the mobile number, I cannot make or receive calls via Hangouts/Google Voice any more.
So, as it may be specific to how the J1 has the stuff organized, and I cannot get to some of the features mentioned in other solutions, can anyone here give me step-by-step remediation for this issue? FWIW, I also use the microphone/voice transcription for my texting, as my hands are WAY too big for accurate typing; so far my resuscitation efforts have not restored the microphone feature (Hangouts Keyboard, I think? - I have not yet added that back, as I want to deal with one problem at a time.
Thanks.

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