Database Users

Singapore Samsung Live Chat @ KNOW WARRANTY VOID: 0X1

Hi all,
I just had a live chat with one of the samsung rep and this is the reply i got with regards to the KNOW WARRANTY VOID: 0X1.
Regards,
Riz

Chat people say anything at times. The only way we'd know is when someone sends in a device for repair with the Knox flag tripped.
Sent from my Nexus 7 using Tapatalk

riz91060936 said:
Hi all,
I just had a live chat with one of the samsung rep and this is the reply i got with regards to the KNOW WARRANTY VOID: 0X1.
Regards,
Riz
Click to expand...
Click to collapse
Sorry I couldn't read the message. I got stuck at the realisation that the browser is IE. It blew my mind. So you're that one person who still uses it!
Joking aside, there have been many cases where the response has been different. You will never know until you actually come across a situation where you have to give the phone in for warranty and get it repaired.

kingzain900 said:
Sorry I couldn't read the message. I got stuck at the realisation that the browser is IE. It blew my mind. So you're that one person who still uses it!
Joking aside, there have been many cases where the response has been different. You will never know until you actually come across a situation where you have to give the phone in for warranty and get it repaired.
Click to expand...
Click to collapse
I did send mine for repair with a tripped Knox counter to get the proximity sensor repaired here in the UK it came back reapired and not a problem. But what i did find was the the service centre flashed my phone with an MGA firmware which is pretty old. So in all fairness i can argue that samsung service centre themselves tripped the counter. Samsung at the moment is a headless chicken when it comes to the knox. So guys sit tight and make sure you have your phone insured just in case

nikzDHD said:
Chat people say anything at times. The only way we'd know is when someone sends in a device for repair with the Knox flag tripped.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
well, at least i have something in black and white should i need to claim the warranty for my device.

kingzain900 said:
Sorry I couldn't read the message. I got stuck at the realisation that the browser is IE. It blew my mind. So you're that one person who still uses it!
Joking aside, there have been many cases where the response has been different. You will never know until you actually come across a situation where you have to give the phone in for warranty and get it repaired.
Click to expand...
Click to collapse
i was in the office to IE is what i had to use.
my dear cousin tripped his knox warranty counter few weeks back, while flashing firmwares and rooting them over and over again.
recently his i9505 camera and flash stopped working so he had to send it in to the service centre, with the knox warranty still tripped.
few days later he got a call saying his phone was ready for collection and nothing was mentioned about the knox warranty counter.
he later checked and the counter was still tripped, so samsung did nothing about it and still honor the warranty.
maybe different service centres in different countries have different warranty issues about the knox thingy?

I've been saying this over in the KNOX thread in general. The service centers are simply contracted companies. None of them are officially Samsung.
Sent from my GT-I9505G using XDA Premium HD app

Still it is best for someone to try it out instead of relying on the Samsung Live Chat especially when the person "Anthony" does not seems to know is "Knox Flag:0x1" is.

tanjiajun_34 said:
Still it is best for someone to try it out instead of relying on the Samsung Live Chat especially when the person "Anthony" does not seems to know is "Knox Flag:0x1" is.
Click to expand...
Click to collapse
Just to inform you guys that regardless of whatever the counter displays,That tripping the Knox counter would result in an permanent efuse on the hardware.And of course not reversible unless you switch the entire board out.Chainfire had given up with anything thats got to do with Knox.

[Q] Not rooted Note 3 returned from repair - modified, rooted, not repaired

Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?

lol
Sent from my SM-N900P using xda app-developers app

I was under the impression that tripping knox would not invalidate your warranty in the uk and that the phone would still be repaired .

I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough

nch
ant78 said:
I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough
Click to expand...
Click to collapse
Well, that's a bit different. My phone was not rooted when I was sending to the repair, and the repair service was not Samsung official, but some Accredited Repair Centre which cooperate with Phones4U.
I am not playing dumb, I never rooted my phone or neither modified software. Some incompetent guy from this repair centre could do that. I don't know how could that happened, I'm only sure what I didn't do.
Now, is it possible to check inside the phone when was it modified? It was send to repair on 23rd January'14 and returned to me on 5th of February. If during this time phone had some changes in software that means this repair centre is responsible for doing that. Again, is it possible to read from the phone when modifications (rooting, changing software from original to custom) have been done? Can Samsung repairs check that?

Haven't I read this before on Phones4U forum?
Argue with them, don't take no for an answer.
Sent from my SM-N9005 using XDA Premium 4 mobile app

Yes, you have. I am trying to get any explanation from Phones4U Customer Service in this matter.
I hope Samsungs service is going to help me.
Nobody knows is there any record of date and time of software change in this phone? I want to be sure before I send it to Samsung repairs...

I don't know if they can tell or not but you should insist they can - there should be certain files on there with a given date/time stamp. I can't imagine them implementing something like Knox without a log to track changes. Tell them to check the dates, give them the ones you have up above and insist they check to see when it was modded.
Does the UK have a forum like forums.whirlpool.net.au or maybe www.productreview.com.au? Many companies have reps that browse those sites to address concerns of customers, because they know such sites can have a dramatic effect on sales if the company gets slammed.

Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.

radicalisto said:
Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.
Click to expand...
Click to collapse
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo

dvavajiva said:
Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?
Click to expand...
Click to collapse
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.

jdomadia said:
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.
Click to expand...
Click to collapse
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.

dvavajiva said:
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.
Click to expand...
Click to collapse
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk

denski101 said:
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.

dvavajiva said:
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.
Click to expand...
Click to collapse
Samsung will be perfect for me if below three will be there.
1.International Warranty
2.World wide firmware Updates (same time for all the country)
3.World wide offline free Navigation

I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)

dvavajiva said:
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo
Click to expand...
Click to collapse
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted

Spere said:
I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)
Click to expand...
Click to collapse
Yes, the IMEI is the same. I haven't checked with the box (I can't find it at the moment), but I checked with the retailer agreement. I don't know about S/N, I can check it later, but if IMEI is the same that means this is the same phone.

ant78 said:
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted
Click to expand...
Click to collapse
Sorry, my mistake. My friends phone was not rooted, the same as mine before they have gone for repair. The difference is who take them for repair: official Samsung repair centre didn't 0x1 friends phone, authorised repair centre did mine.

Hi again,
my phone has been at services twice already.
Firstly was Samsung official repair service, I posted phone in secure bag with a message explaining what happened, but after two weeks I got it back with notice "it is rooted, no warranty repair". They said, could do it for £150!
Secondly I found other official repair service, where you can bring the phone in person. That is Geek Squad in Carphone Warehouse stores, I found one in Glasgow, Scotland. The guys were very pleased to help, and promised that though the warranty is voided they are going to repair it.
They were going to fix it in three days, but unfortunately they couldn't find what cause the phone freeze up. What they done is sent it to their repair centre near Birmingham, but there phone was refused to be repaired because the same reason - warranty void. When I came to collect the phone in Glasgow on Saturday 8th of March I was able to speak to one of this guys and he explained me they can't make phone working properly. Even while talking with him phone was not responding sometimes and we had to take the battery off a few times. He gave the phone to other engineer to look up again. He opened it and stated that he didn't see any damage in the phone and couldn't actually find the fault, it seemed like the phone should work fine, but it is not. They have flashed my phone with Official Samsung's software (they couldn't change the Knox flag to 0x0) and sent me with it to the seller (Phones4U).
I have taken my phone home and the device was working fine for about two hours, it does that when is not so warm. I only wanted to check is it going to freeze up again. So I played some video to heat up the phone and it stopped responding again. I took off battery and left it overnight.
Next day afternoon I pick up my phone, power it on, and I was trying to check is it possible to update the software when it is official one (that might solve the problem). I could only see the message saying your device is modified, cannot update. I checked it in download mode, and the phone was back from official to custom software!
There was no my contribution in it. The phone did it itself.
So I can conclude that if phone is changing software status from official to custom when this fault comes out, it could also change the status of Knox Warranty Void from 0x0 to 0x1. If that is true, I will have a long way to prove that. But now I'm sure that no person is responsible for tripping the flag in this phone, that could be done by the phone itself.
That is very weird! That means Samsung is putting some extra security (KNOX) to their devices which can cause the phone to be out of warranty when some fault like overheating exists!
Any ideas?

Root note 4 WITHOUT Tripping KNOX???

Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???

i doubt it if so it will be months away but rooting alone does not void Warranty

Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
Click to expand...
Click to collapse
Are you sure about this?

pedmond said:
Are you sure about this?
Click to expand...
Click to collapse
From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell

Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk

I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious

There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.

Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.

If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.

Would Knox will be tripped if I install stock firmware through Odin?

captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Click to expand...
Click to collapse
Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.

Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways

Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Click to expand...
Click to collapse
Don't you think those 'professional' guys check KNOX before doing anything?

Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.

I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity

Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Click to expand...
Click to collapse
By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?

Yes :good:

Uniquebarbee said:
Yes :good:
Click to expand...
Click to collapse
Well I'ma trust you on this one, let the customization begin!

:good: ^5 welcome to the darkside

I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100

[Q] S4 touch only respond for a few seconds

My S4 is acting very weird any help would be great, a few days ago a touches the power button to wake my phone and the screen did not respond, but I'm noticing that I slide my finder as soon as I press the wake/power on button it responds but then it stop ..... anyone else has had the same issue ???? and if so is it possible to solve it without an expensive trip to a support person, btw I no longer have coverage from my company to take it in and have it fixed

You are completely stock?

I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...

Tlailaxu said:
I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...
Click to expand...
Click to collapse
Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.

Lennyz1988 said:
Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.
Click to expand...
Click to collapse
Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly

Tlailaxu said:
Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly
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It's not allowed what Samsung is doing.
And your store has to accept it. You should look at some consumer sites in your country. It's probably at least 2 years that they have to fix it for you (it could be longer, but not less).

The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.

Tlailaxu said:
The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.
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The shop isn't allowed to give 1 year warranty. It's at least 2 years.
As I said, check German consumer sites. See for example this:
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

Thats what they told me,it was basically "get in contact with Samsung,we wouldn`t do anything different".Thing is,i just asked a techguy from a certified Samsung-Repaircompany on another Forum IF they refuse to act on warranty if they notice Knox is on 0x1 and he said something like "we check for tampering with the software/rooting and refuse to repair on warranty if there is an indication for it.Knox on 0x1 counts as indication".
So,there is no way to send it in and expect them to replace the board without payment.

[Q] knox issue

hi there, have been a long time lurker and learnt alot through this site, but ..
i have an issue with a knox flag.. i know its not reversible but, the phone has never been rooted by me.
it was purchased brand new on a contract and developed a charging fault, it was sent back to the service provider who stated the phone was not under any warranty due to this. why would i want to remove warranty on a £600 phone??
it was updated to the latest firmware via kies on its initial supply and has been restored to factory defaults before it went back.
so my question is, how has the knox flag been tripped ?
any help would be gratefully received...
thanks all ..

Knox triggers when there are changes to the bootloader and system that are not signed by samsung.
When did you notice that knox was tripped?

No ideas ??

GDReaper said:
Knox triggers when there are changes to the bootloader and system that are not signed by samsung.
When did you notice that knox was tripped?
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many thanks for the reply. . We were told by Vodafone when it was sent for repair as not charging.. They stated when the knox goes that's one of the symptoms. .. knowing what I do know that statement is a bit rubbish ... I'm not going to void a Warranty on a phone . It's never been rooted .. was updated via kies even says the firmware is valid and official

Many people have tripped knox and no one has a charging problem. So yeah, they talk nonsense.
Unfortunately samsung won't have any say in this because you bought it from vodafone and that means that they have to take care of the repairs.

GDReaper said:
Many people have tripped knox and no one has a charging problem. So yeah, they talk nonsense.
Unfortunately samsung won't have any say in this because you bought it from vodafone and that means that they have to take care of the repairs.
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Vodafone have refused to repair it .. apparently as it's blue case is not supported by them. So this means it's trial by fire and have to send it to samsung to get repaired . They were not willing to do anything.
I was wondering of the effort involved in changing the case to white or black.. seems Vodafone only repair the normal colours..
but that still makes me wonder about how the knox was tripped in the first place.

So just to confuse everything... we sent it back to samsung ... It came back supposedly repaired .. no mention of knox issue . It now overheats on charge so is going back BUT it was passed by them as in Warrenby ...

I don't think they check if the knox flag was tripped when it's a hardware related issue.
Mine gets hot too when charging. I think it's normal. It also says in the provided user manual that it might get a hot while charging and that this is normal.