grey bar with mouse position across the top of the screen - Nexus Player Q&A, Help & Troubleshooting

So while trying to solve the issue I figured it out and thought some other dumb smuck might do the same and this would save him a lot of heartache.
So you have to go to settings and turn off pointer locations.
When I called google for help they told me to unpair my devices and when that didn't work they told me I have to reformat.

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Touch Screen Not working.. plz help.

Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.
broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...
Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards
I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....
I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike
Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.
might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen

Weird Display Issue

I'm hoping someone can help me.
It's a bit strange - suddenly, for no apparent reason, my screen has lost some information.
It's the info at the top right - the Bluetooth symbol is visible as is the symbol showing what type of network you're connected to; 'H' or 'G'. I also get the first (small) bar showing signal strength and then, where the other bars should be (I've got maximum signal where I am) there's nothing and where the symbol showing if the phone is set to vibrate, or ring, etc there is also nothing, just black.
The three horizontal bars for the task manager at the far right, are there.
I know it's not a physical screen issue, because when I click on the task manager the 'missing' info flickers very momentarily.
I've tried a soft reset and also taken the battery out - no success.
Has anyone else experienced this? Can anyone help?
Edit - just remembered that having installed my player, the analogue clock was appearing in the top right of the screen (not something I chose) - not sure if this has had an affect?
do you have hd tweak installed?? Have a look in section 5.2. See if you have just time there or not, i know when i messed with this, icons disappeared!
Jake
Well, I've got it back - not exactly sure how if I'm honest - messed with the 'Display Clock in all Programs' within 'Settings' and as you mentioned in HD Tweak.
At first it didn't seem to do the trick, then it was OK - then it disappeared again!
I guess it's something I'm doing but as it's back I'm now going to leave well alone.
Thanks for your reply.

How come you can't rotate the other way?

As the title says, how come we can't turn the screen so that the track ball is on the left?
What about lefties?
L
It probably only turns 2 ways to make it less unpredictable in use, accidentally turning the orientation would be easier if you could turn it more than 2 ways.
I noticed this too. Not a major issue for me as I'm right handed and don't use the trackball anyway. But can see it might be an issue for left handed people.
5to1 said:
I noticed this too. Not a major issue for me as I'm right handed and don't use the trackball anyway. But can see it might be an issue for left handed people.
Click to expand...
Click to collapse
Actually, I'm right-handed, too, and it's an issue for me. The reason is that I sometimes use the phone while there's a USB cable plugged in, and if the cable is coming out the right side, it interferes with my hand movement from holding the phone to accessing the screen. I'd prefer the cable on the left, since I never move my left hand from the supporting position to the screen.
I think it should be an option.
I also think it's quite useful. Since I lie in bed before I go to sleep I may browse the internet, check for apps etc and can do it in landscape mode if I lie on one side, and portrait the other.
Although I am right-handed so it doesn't bother me much anyway.
There should be a lefty-flip
Here is the official entry in the Android issues list for this feature:
http://code.google.com/p/android/issues/detail?id=3431
Go there, log in with your Google ID, then click on the Star button (and leave a comment if you have something to add) to vote for the Android engineers to raise this in priority.
And while you are there, browse the list of open issues to see if there is anything else you want to voice your opinion on.

Back Button Troubleshooting

So, at some point in the past month (honestly, no idea for how long it's been going on), I've noticed an odd behavior on my OP2 and I'm trying to figure out troubleshooting suggestions to verify it is software and not a hardware issue.
TL;DR: I'm trying to figure out why the Back button occasionally fires on it's own.
Longer version:
I've only noticed this in a couple different apps, like Skype and Marvel Puzzle Quest, where the back button's effects are particularly noticeable.
The problem seems most prevalent in the morning, oddly enough. I rarely seem to notice it happen at night. I have verified I'm not touching the phone by playing MPQ with the phone on the counter and only touching the gems I wanted to match, no where near the bottom of the phone.
I've enabled the Pointer location in dev options, but it doesn't look like touching the non-on screen bar effects registers on the bar, so I can't tell if something else is firing it off that way.
Can anyone recommend some way to try to narrow this down short of just pinging OP support to do a hardware swap?

Head Unit AC6227L Touch Screen X & Y axis currupt

Hi, I was trying to reconfigure my resistive buttons to switch off the screen when driving at night. I managed to reverse the X&Y axis so I have to press in the opposite point in the screen to interface with the OS. Any advice on how to resolve this as I'm just getting more frustrated trying to navigate the menus to make the changes. Would I be better flashing the MCU firmware or the android firmware?
I had this problem before just go to factory settings and change it back
Thanks for the advice but it's difficult to get into factory settings and then what do I do, reset to default I don't see that option?
There's no default option in factory settings
U should go for touch screen settings and change x&y
If you're being difficult getting the factory settings
U can connect keyboard or mouse
That's what I did when I accidentally changed touch screen resolution...
I too am struggling to set it back to normal touch operation i even found one thing where i could see where each finger registered on the other hemisphere of the screen ... Halp me
Try this and say if it works.
In my Head Unit, thats had fixed the problem.
Marcio Abranches-The Bambi reply. I have a Shinzhen Android head stereo C80, 9.1".
I trolled countless pages looking for the solution of 'X' "Y" about face. I dont know what I did to deserve the terrible screw up. But let me say for all those who have also stumbled while stuffing around in this area that this 5 finger technique works on this model as well.
So positive feedback from me. Thanks mate...terrific.
Now the next problem is, how to make active the radio buttons on the left of screen; Home, Return, Vol+, Vol- etc......
In addition to Marcio's instruction, I have this link that takes you to a Youtube description of fixing the same issue and also goes into how to map the side buttons that also drops off.

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