Messing with SAMSUNG Technical Support - Sprint Galaxy S 5 General

So for tonight I decided to mess around with SAMSUNG Technical Support people and here's what I got about the upcoming 4.4.4 KitKat OTA update that according to them will be pushed out soon by Sprint after they finish testing it out first on a few phones. Please see attachment for full conversation details.

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[Q] stock GS4.. so where is the OTA??

so is being a couple of weeks since the MF3 OTA came out, I have a GS4 ATT, that keeps saying I’m up to date. (ACUAMDL).
don’t care much about being rooted I just want the update, I spoke with the ATT people about the MF3 and they just look at me like I was speaking Chinese. They said “ the most recent update is jelly bean” !?!? LOL
the Samsung people told me to do the update via KIES, and KIES keeps saying the same thing, “I’m up to date”
so where is the update ?! … why is so hard to get the updates? Where can I get the update?
Can someone shed some light on this matter please
coming from an iphone i guess there are many things i dont understand about android
OS

Moto G 4.4.4 Update starts rolling out on UK

It wasn’t that long ago when published about Motorola’s update plan for Android 4.4.4 KitKat. They were already in the process of working on 4.4.3 and then got the notice about the security patch in 4.4.4. Motorola halted the work they were doing until Google was able to send out the Android 4.4.4 update to them. Once they received the 4.4.4 update they began working on it, and now it’s finished. Motorola is in the process of sending out the update to carriers around the world so prepare to see your update soon.
The update even includes some features that are not present in the Android 4.4.4 change log. All Motorola received from Google was a few small fixes and then a security patch for OpenSSL. Motorola added some additional features that we have seen added to other Motorola devices. They ended up updating the phone dialer, they added the ability to pause and resume video recordings and they enabled the ability to download Motorola Alert. The most recent information about this update was it being sent to Vodafone customers in the UK.
If you have a Moto G or Moto E and have received this Android 4.4.4 KitKat update, then please tell us about it in the comments’ section below. Don’t forget to mention your network and how the update process went. If you end up seeing any additional changes that were not mentioned in the change log above, then definitely let us know.
Read more: http://www.androidorigin.com/moto-g-kitkat-update-android-4-4-4-rollout-motorola/#ixzz38Y5B0Nd7
Click to expand...
Click to collapse
Source
Let's hope the update starts rolling out on the retail.en.us firmware too.
Moved here, better suited here vice the Development Threads....Thanks.
Is there a download link for the UK 4.4.4 stock firmware anywhere? I'd like to replace my tesco firmware.

Android L confirmed for Android One devices finally!!

Google India has finally announced that they will roll out the update next week..and best news about that is we will be the first to get 5.1 Lollipop (yes...you heard it right, 5.1 not 5.0.2).. It has also been mentioned on the official Android One site as "Fastest Android ever, Android 5.1 Lollipop".. In Indonesia Google has already started to shift devices with 5.1 Lollipop. All the pictures and tweets are confirmed.
hoping that it happens soon
SauravCR7 said:
Google India has finally announced that they will roll out the update next week..and best news about that is we will be the first to get 5.1 Lollipop (yes...you heard it right, 5.1 not 5.0.2).. It has also been mentioned on the official Android One site as "Fastest Android ever, Android 5.1 Lollipop".. In Indonesia Google has already started to shift devices with 5.1 Lollipop. All the pictures and tweets are confirmed.
Click to expand...
Click to collapse
Google had also said to provide lollipop "BY THE END OF JANUARY" which obviously didn't happen.... i don't believe what google india said.. But i also saw the android one website of indonesia.. If google doesn't give us updates, soon we will get ported roms of the devices launched there.. So it is a relief..
Rohitashwasingh said:
Google had also said to provide lollipop "BY THE END OF JANUARY" which obviously didn't happen.... i don't believe what google india said.. But i also saw the android one website of indonesia.. If google doesn't give us updates, soon we will get ported roms of the devices launched there.. So it is a relief..
Click to expand...
Click to collapse
Google never officially came out and said that it will be available at the end of January..it was believed by many sites actually..but this time Google has came out officially and confirmed..its just that they didn't mention anything about 5.1 which many news sources are claiming.. That's what we need to see if it is 5.0.1 or 5.1 (sorry for bad English)
Android one Lollipop
https://www.youtube.com/watch?v=SutKV0KmvuM&ab_channel=EVERCOSSIndonesia
https://www.youtube.com/watch?v=yCDbRVBIxys&ab_channel=jeruknipiscom
https://www.youtube.com/watch?v=8JqDXtQFRQg&ab_channel=NexianTeam
https://www.youtube.com/watch?v=6qF0N2BXbys&ab_channel=rtkChannelHD
Reference Site :- http://www.gsmarena.com/spice_mi_498_dream_uno-6683.php
It's official! Google india had posted on it's Google+ page that update will be rolled out in few weeks. I called spice customer care, they confirmed 11th Feb as the date.
2 weeks have become since google confirmed android l update almost 1.5 weeks for spice ppl to confirm the update on 11 feb but no update till now? has any1 got any recent news?
We got fooled again
indonesian lollipop stock rom for indian android one
Like i said in my earlier comment i dont believe what google says unless i get the update.. I also mentioned about the possibility of a zip from Indonesian android one phone. Finally we got the zip which is flashable on our phones. You can find it HERE
Hit thanx if i helped you..​
lollipop UPDATES to roll out weekly..
India Today
Android Police
Its a good news..
Hit "THANKS" if I helped you

Email the OSRC for Lollipop Sources for Kernel

Update:
We can't get the kernel source until we officially get Lollipop so I am locking this for now. I'll re-open when they begin to roll out upgrades for our device so that we can request the source then.
If you're not sure why I'm requesting this, these links HERE and HERE should be explanation enough. If you're unsure why this is important I'll explain it below.
Directions to Request Kernel source for N910T:
1.) Go here - OSRC Email Link
2.) Fill in information accurately and ensure that for "Inquiry type" you select "Request for source code"
3.) Model is SM-N910T
3.) Write in the message box something like, "I'm writing you to request the source codes for the SM-N910T Android 5.0.1 Update. Thank you!"
4.) Check the box, "I agree to the use of my personal information" you can read about it by clicking the link
5.) Hit send and do this once per day. I got this information from This Post (Please thank him while you are there)
Reasons to do it: The 5.0.1 Lollipop U.S. build ROM is going to be delivered to us sometime between now and the end of the year. However, taking steps to have access to the kernel source will give developers some insight into what they can build with it, what to expect, and give them a head start on building for our model of the Note 4. So I encourage you to take part in this and send an email once per day so maybe we too can get access to these files like Friedrich got.
And if you need one more reason to do this, here is a benchmark: http://forum.xda-developers.com/showpost.php?p=59116214&postcount=2668 and this one too http://forum.xda-developers.com/showpost.php?p=59116766&postcount=2674
Just did
count me in, done!
done
EDIT: "he 5.0.1 Lollipop U.S. build ROM is going to be delivered to us sometime between now and the end of the year"
I am quite confused as to the idea that it MAY not be released until later in the year... ?
Done
Sent
masri1987 said:
done
EDIT: "he 5.0.1 Lollipop U.S. build ROM is going to be delivered to us sometime between now and the end of the year"
I am quite confused as to the idea that it MAY not be released until later in the year... ?
Click to expand...
Click to collapse
Because it's Samsung + US Carriers.
Done!
I've run out of thanks at the moment but I'll get the XDA app up and running on my phone tonight to get the job done. You guys rock! If you all get a response post here and let us know!
masri1987 said:
done
EDIT: "he 5.0.1 Lollipop U.S. build ROM is going to be delivered to us sometime between now and the end of the year"
I am quite confused as to the idea that it MAY not be released until later in the year... ?
Click to expand...
Click to collapse
It was a bad joke, no one knows when it will release so I just said that to be witty. It is not expected to take until the end of the year for release.
Received the following reply today:
Dear Customer,
Thank you for your continuous interest in our product.
We have received your request through OSRC web site.
Android 5.0.1 version of the SM-N910T has not been released yet on the market.
We are pleased to provide you the source code of SM-N910F_EUR_LL (Android 5.0 version).
You can download the source code from the site below: *Removed since I can't post links yet*
Thank you.
Sincerely yours,
Select URL below to evaluate satisfaction for our reply.
I also reviewed that same reply about an hour ago.
[SAMSUNG OSRC COMMENTS DELIVERY NOTIFICATION]
Dear Customer,
Thank you for your continuous interest in our product.
We have received your request through OSRC web site.
Android 5.0.1 version of the SM-N910T has not been released yet on the market.
We are pleased to provide you the source code of SM-N910F_EUR_LL (Android 5.0 version).
You can download the source code from the site below: http://opensource.samsung.com
Thank you.
Sincerely yours,
I got it too. So we will have to wait for them to officially release it for our device before we can request it. I'm going to close this for now until the release of 5.0.1 and then we can start requesting again once it begins to roll out. Thanks for you help everyone!
Closed for now per OP's request.

Finally, Android 5.1 for Moto X 2013 on AT&T is OUT and available as OTA

Update 10/July/2015
Update links for the ota by xda member @itskapil
Direct Link
http://www.theandroidsoul.com/download/motorola-att-moto-x-android-5-1-1-ota-update
Google Drive Link
https://drive.google.com/file/d/0B8pGrRdP0Cpyc1Z4QkpqRmxMM1U/view
Credits: @itskapil, @Sabissimo
Update 08/July/2015
Here is the ota zip posted by xda member @Sabissimo
https://yadi.sk/d/hWXXWIgFhja8y
You can check the link below on how to sideload it.
http://forum.xda-developers.com/moto-x/general/ref-return-to-stock-recovery-rooted-t3027079
Update 08/July/2015
The soak test for 5.1 has started.
Update 07/July/2015
ATT are sending survey invites for Motorola Feedback Network users of Moto X 1st Gen. They will later select some users for Moto X 5.1 soak test.
Update
A xda forum Lieutenant_Dan quoted motorola's D. Schusters google plus update on att moto x 1st gen
From schusters's google plus
Here is an update on the Android 5.1 Lollipop upgrades for Moto X (1st Gen)
- We are ready to enter Verizon labs next week to start their approval process
- We entered AT&T labs last week, waiting for their approval
- We are still in soak testing in India, we are investigating a potential issue and want to make sure we understand it fully before moving forward. Should have more details in a couple days.
https://plus.google.com/app/basic/s...%26cid%3D5%26soc-app%3D115%26soc-platform%3D1
I m also one of those . will keep checking 3-4 times a day for the update .
I don't want to be a pessimist, but I think we are at least a week or two away from carrier branded update, although I hope I'm wrong.
You aren't wrong... I wish u are, especially this year, att is very slow in upgrading their devices.
Let's keep our fingers crossed.
i check my phone for update 5 times a day. i am very optimistic about ATT bringing the update. went back to stock 4.4.4 since 3 days and after using its not that bad than cm12.1
rjcrystal199 said:
i check my phone for update 5 times a day. i am very optimistic about ATT bringing the update. went back to stock 4.4.4 since 3 days and after using its not that bad than cm12.1
Click to expand...
Click to collapse
I also get back to 4.4.4, let's hope att release the update next week.
rjcrystal199 said:
i check my phone for update 5 times a day. i am very optimistic about ATT bringing the update. went back to stock 4.4.4 since 3 days and after using its not that bad than cm12.1
Click to expand...
Click to collapse
how did you put cm12 on the at&t model? is it the xt1058?
I was lucky to have 4.4.3 when i bought it unlocked bootloader with sunshine so i could install cm12
*swiftly singing together the background rythm*
just waitin. and reading magazines. you know, in this virtual waiting room;.
Nah i'm good, leave post here so i can know when this come out. For now, staying AICP
sniffle, sniffle
c'mon AT&T, do this.
We have been Waiting For this update so long.. Hope that next week att bring to us this update for god's sake
Sent from my XT1058 using XDA Free mobile app
C'mon att,,,,, fingers crossed
I know I know.
I am also aware that when there is an update ready to download, the phone will let me know. This has happened with every Android I hav owned.
Yet I can't help myself. I still check about once a day...
what a god damn cruel joke
http://www.droid-life.com/2015/06/3...-1-for-the-moto-x-2nd-gen-on-att/#more-170120
From schusters's google plus:
Here is an update on the Android 5.1 Lollipop upgrades for Moto X (1st Gen)
- We are ready to enter Verizon labs next week to start their approval process
- We entered AT&T labs last week, waiting for their approval
- We are still in soak testing in India, we are investigating a potential issue and want to make sure we understand it fully before moving forward. Should have more details in a couple days.
https://plus.google.com/app/basic/s...%26cid%3D5%26soc-app%3D115%26soc-platform%3D1
we'll probably see at least a soak (hopefully an open pull one) this week.
found this http://www.att.com/esupport/article.jsp?sid=KB422438&cv=820&_requestid=1207586
but it refrences the 1st gen along with the 2nd gen, as if someone copied it and then forgot a few bits here and there (build numbers refrencing the victara (2nd gen)
Lieutenant_Dan said:
From schusters's google plus:
Here is an update on the Android 5.1 Lollipop upgrades for Moto X (1st Gen)
- We are ready to enter Verizon labs next week to start their approval process
- We entered AT&T labs last week, waiting for their approval
- We are still in soak testing in India, we are investigating a potential issue and want to make sure we understand it fully before moving forward. Should have more details in a couple days.
https://plus.google.com/app/basic/s...%26cid%3D5%26soc-app%3D115%26soc-platform%3D1
Click to expand...
Click to collapse
I also found this http://www.att.com/esupport/article.jsp?sid=KB422438
the links point to moto x 2014 it seems that they've copied the content there and forgot to change the links. in content they've shown that after installation of update it shows victara instead of ghost thats weird.
i got moto boot services updat from the store

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