I share the discussion I had with the Sony customer services.
Thank you for your patience while we look for an agent to help you ...
You currently have the number 1 in the queue.
You have been connected to an agent.
Gramond Justine: Hello and thank you to use the assistance of Sony Xperia Chat service. My name is Justine Gramond. first of all thank you to give me your name and your email address so we can best respond to your question. Thank you.
david:
Gramond Justine: Thanks, I see that you unlock your device?
david: Yes. I have not touched anything else
Gramond Justine: As informative, know that you have lost the warranty of your device ..
david: on sony website, it is stated that it is likely to lose the warranty but not 100% sure
david: are you there?
Gramond Justine: This is the official procedure: http://unlockbootloader.sonymobile.com/; for further information, call the community because we do not do any support for this procedure. If the procedure as described in the response to the test release is "No" you can not make the release of this device.
Gramond Justine: This is what we send to the customer who wants their device unlocked.
david: I want to restore original configuration, I lost the use of the application "Video Unlimited".
Gramond Justine: You can try resetting your phone?
david: Already done, I have followed the methods that you give to the website and that is why I contact you via chat
david: I also tried to update the application on playstore but that does not change
david: Apparently the fact unlock the bootloader prevents the use of "Video Unlimited". This is why I want you to hand the phone configuration as factory output
Gramond Justine: Yes it is very likely
david: So Sony did not specify precisely, if I had known this, I would not have unlocked the bootloader.
david: Do you have a solution for me?
Gramond Justine: We strongly discourage, no solution unfortunately.
David: So you can not fix my phone either through the warranty or not?
Gramond Justine: Absolutely.
david: I sums to be sure I understand, there is currently no way to fix my phone even though I am willing to pay?
Gramond Justine: Yes, because it is no longer under android.
david: Uh false
david: It is the original software
david: I have not changed anything, I just unlocked the bootloader and I saw that my application not working
Gramond Justine: Please wait a moment, I'll find out for you.
Gramond Justine: I confirm, we can not do anything more.
david: can i record our conversation and share it on various forums? So that people know it is better to buy a device from the competition.
Gramond Justine: Thank you for the call for assistance by chat Sony Xperia service. Have a good day.
Your session has ended. You can close this window.
Click to expand...
Click to collapse
Now it is clear, sony mentality has to change, we need to let people know that even sony is not able to repair our phones even though it offers unlocking the bootloader.
Sent from my D5803 using XDA Free mobile app
dahod said:
Gramond Justine: Yes, because it is no longer under android.
Click to expand...
Click to collapse
That made me giggle. But I'm still wondering if you're trolling...
People can avoid this situation by waiting for root on locked bootloader then you can keep the warranty.. by rushing to unlock bootloader you lose quite a few functions..
They do warn you the warranty will be gone which means they are not obliged to repair or restore anything you have done with the device..
Sent from my D5803 using XDA Free mobile app
Iruwen said:
That made me giggle. But I'm still wondering if you're trolling...
Click to expand...
Click to collapse
I would have preferred it to be a joke ... but for now I have a phone with half the features..
Sent from my D5803 using XDA Free mobile app
I doubt that half of the phone's features stopped working after the unlock.
They do warn you the warranty will be gone which means they are not obliged to repair or restore anything you have done with the device..
Click to expand...
Click to collapse
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app
Iruwen said:
I doubt that half of the phone's features stopped working after the unlock.
Click to expand...
Click to collapse
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app
dahod said:
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Every manufacturer does this, not just Sony.
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dahod said:
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
you willingly and knowingly forfeited your warranty when unlocking, so whining about it now is pointless.
This has been known for a long time.
CollinsJ said:
Every manufacturer does this, not just Sony.
Click to expand...
Click to collapse
Actually, HTC does a good job of repairing phones despite unlocked bootloaders.
Iruwen said:
That made me giggle. But I'm still wondering if you're trolling...
Click to expand...
Click to collapse
I'm afraid it's not trolling. Recently I've witnessed a student looking for a Linux activation key on Microsoft's website... (this person is studying informatics)
Sent from my D5803 using Tapatalk
Under European law, a device can't be denied warranty (which runs for 2 years) if it has been broken by manufacturer error, and user actions on software side does not matter.
Rooting, flashing things, unlocking bootloaders shouldn't affect warranty.
Samsung, HTC don't care if you've done that. Make that clear to Sony if you're in the EU.
RainbowSwag said:
Under European law, a device can't be denied warranty (which runs for 2 years) if it has been broken by manufacturer error, and user actions on software side does not matter.
Rooting, flashing things, unlocking bootloaders shouldn't affect warranty.
Samsung, HTC don't care if you've done that. Make that clear to Sony if you're in the EU.
Click to expand...
Click to collapse
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Sent from my D5803 using XDA Free mobile app
kaimyn said:
Actually, HTC does a good job of repairing phones despite unlocked bootloaders.
Click to expand...
Click to collapse
actually Sony does so as well in most cases. It's just with the unlock they do not have to.
dahod said:
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
If there is a (hardware) defect contact sony and they will probably sort you out, at least that is what they have often done in the past - as long as the problem is not related to the unlock! The problem with your lost DRM is not a hardware defect though, and there is no law in the world which would help you in this case.
dahod said:
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
I think they could do something if you're rdy to pay 499€...
dahod said:
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Click to expand...
Click to collapse
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF
Member States shall bring into force the laws, regulations and administrative provisions necessary to comply with this Directive not later than 1 January 2002.
So it should be local law in every EU member state today.
It's only really helpful within the first six months though:
Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
This does not refer to Sony's warranty though (see Article 6 - Guarantees. In Germany it's called "Gewährleistung", which is often translated to the other terms, but this is wrong. A guarantee/warranty is a voluntary contract, usually between the consumer and producer, while what's defined in 1999/44/EC regulates sales which happen between consumer and seller (unless it's the same company, e.g. when you're buying directly from Sony).
+ for manufacturer warranty, which is voluntary, the manufacturer can set whichever terms he likes
My seller therefore obliged to repair my phone but not the manufacturer. or am I wrong?
Sent from my D5803 using XDA Free mobile app
dahod said:
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
If you buy a Sony phone (or any other manufacturer) for having a phone to work like a Sony phone then you shouldn't modify it as to keep it a Sony phone (with all functions).
Losing DRM keys (and thereby some functionality) by unlocking the BL is nothing new and wasn't exactly introduced by Sony with the Z3 line only. Further, this forum gives you plenty of information on what it means as well as it is even clearly stated on the Sony BL Unlock Site from where you got the key.
You have indeed willingly and knowingly forfeited your warranty and you expect answers from the wrong people as well, that is the call agent.
You wiped your TA Partiom its gone for good...
Warrenty repair isn't going to magically make it appear again, that's the risk unfortunately you ran by unlocking your BL.
Always do research prior to doing things like this there were rumblings about this before Sony added their 2 cents based on previous xperia phones.
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The "when the carrier allows it" statement looks like a backdoor for Motorola.
What the heck has the carrier to care about unlocking my device? The only thing i can imagine is the fear of removing simlock,but is there actually any simlocked device?
There are simlocked Milestones elsewhere i think.. some dude told me he got a Simlocked MS2.. but thats not the problem goddam it.. my Phone is Bought WITHOUT contract and WITHOUT Provider.. thats the good thing about Europe.. we have Sim Cards.. so we can use this phone with every provider.. the point is.. it doesnt get protected of any provider means their Backdoor WOULD NOT WORK on my device.. so i wanna see what they do now.. these idiots..
Been reading this - the motorola europe team have a serious lack of support for consumers who actually use the open-sourceness of a phone...
JackStoreytime said:
Been reading this - the motorola europe team have a serious lack of support for consumers who actually use the open-sourceness of a phone...
Click to expand...
Click to collapse
We'll i actually cant find a reason to not unlock it.. its so frustating... annoying motorola.. wish this conversations and all the hate would go strait to the American TV lol.. atleast they would get the message from us then
DeadSix17 said:
We'll i actually cant find a reason to not unlock it.. its so frustating... annoying motorola.. wish this conversations and all the hate would go strait to the American TV lol.. atleast they would get the message from us then
Click to expand...
Click to collapse
You could sue Moto or get a refund? In the UK the law is if you buy a product with an incorrect description you my get a refund if you apply for a refund within I think 6 years of purchase. I bought mine in March and it said 'latest version of android' and at the time of purchase it bloody well wasn't and isn't
JackStoreytime said:
You could sue Moto or get a refund? In the UK the law is if you buy a product with an incorrect description you my get a refund if you apply for a refund within I think 6 years of purchase. I bought mine in March and it said 'latest version of android' and at the time of purchase it bloody well wasn't and isn't
Click to expand...
Click to collapse
Im not sure about that law in germany.. but if it exists.. it cant be under 2 years.. and in that timeline motorolas "date" will happen..so i wait until 2012... (also i have some pay contract.. wich ends 2012) so lets see if they put a Diamond lock on it.. or a paper lock so that we can easily cut the paper with a scissor.. (hope you get my stupid metaphor)
DeadSix17 said:
Im not sure about that law in germany.. but if it exists.. it cant be under 2 years.. and in that timeline motorolas "date" will happen..so i wait until 2012... (also i have some pay contract.. wich ends 2012) so lets see if they put a Diamond lock on it.. or a paper lock so that we can easily cut the paper with a scissor.. (hope you get my stupid metaphor)
Click to expand...
Click to collapse
I understand -.-
Motorola are really bad when it comes to customer service outside of America. Me and 2 of my friends have the Milestone 2 (I only got one because I couldn't be bothered waiting for a LGO2X and they physical keyboard) and they aren't happy either. I know people with Gingerbread on their phones and they can install ROMs as they pick and choose; Motorola are just trying to cut corners tbh and their excuses don't work. Probably 80% of the MS2s were released SIM Unlocked so to say 'depends on carrier' is pathetic. Talk about negligence
I get your point regarding the law.
But no court in Europe or elswhere could get Moto to unlock their bootloader. Maybe you could get your money back, but who really wants to go to the court for this...?
I don't know if it's just me, but I read out of it that there actually IS unlocking. I mean they said regarding unlocking bootloaders: this feature will be enabled in future software releases (later in 2011). That's a good thing isn't it.
Have you got the link to the conversation?
....only if the carriers agree. which seems like a backdoor for doing something to me.....
oTToToTenTanz said:
I don't know if it's just me, but I read out of it that there actually IS unlocking. I mean they said regarding unlocking bootloaders: this feature will be enabled in future software releases (later in 2011). That's a good thing isn't it.
Have you got the link to the conversation?
Click to expand...
Click to collapse
http://www.facebook.com/media/set/?set=a.10150245095025499.367729.121867580498
http://i.imgur.com/ahTVV.png
I meant the original one on Facebook
Sent from my MotoA953 using XDA App
oTToToTenTanz said:
I meant the original one on Facebook
Sent from my MotoA953 using XDA App
Click to expand...
Click to collapse
Read carefully... its the first link
I wonder the bootloader unlock issue is applying to which regions? Is it for all moto device around the world?
My milestone 2 is bought without any carriers, but the support of moto in Asia is much poorer than in Europe. Imagine at late 2011, moto bullshiting to Asian users that our devices "cannot" be unlocked, or simply ignore us =.=
Sent from my Milestone 2 using XDA app
WongJames said:
I wonder the bootloader unlock issue is applying to which regions? Is it for all moto device around the world?
My milestone 2 is bought without any carriers, but the support of moto in Asia is much poorer than in Europe. Imagine at late 2011, moto bullshiting to Asian users that our devices "cannot" be unlocked, or simply ignore us =.=
Sent from my Milestone 2 using XDA app
Click to expand...
Click to collapse
You can always flash a foreing recovery/SBF.
Sent from my Milestone 2 XDA App
It depends on how moto would unlock our device.
Like sony ericsson, they offer bootloader unlock service that need to register the phone (IMEI I think), so that the phone will loss warranty.
Flashing a foreign sbf would not change the IMEI code, so if moto restrict the unlocking region.......
Let's see how it goes then xd
dangpzanco said:
You can always flash a foreing recovery/SBF.
Sent from my Milestone 2 XDA App
Click to expand...
Click to collapse
Sent from my Milestone 2 using XDA app
what takes them so long?
sony ericsson used a month from announcing to unlock the bootloaders to actually provide the service.
If the Function that checks the signatures is gone, we can do what we want.. no matter what they do.. we could put every Android OS on it..... even other operating systems.. thats not the problem.. also they should use the Nexus way.. a button in the bootloader to unlock it.. if you unlock it, it will show some text everytime you turn on the phone wich says "You lost your warranty by turning off the bootloader-lock" wich would be fine.. who cares if you want CM7 .. unlock it and loose your warranty.. its your own choose.. like on the Nexus.. and i would definately unlock it in the first second i got the Update lol
Nowadays, even Apple have their *ancient* versions of Mac OS to download in the institutional website - developers can download those 4MB ROMs and emulate it anywhere... Even I did it in my Nintendo DS once.
OK. That was a terrible, extreme and pessimist example... But, maybe one year after the ML2 went out of the stores ~ Motorola might play "cool" and release an unlockABLE bootloader.
aw yeah... that would be great - if only all of us were not with some brand-new "free to fly with CM and whatever" smartphones then (sometimes life teaches you the lessons the harder way). =/
well... at least in a far far away future our mothers may have their herited Milestones 2 with an awsome Custom ROM. \o/
That most people who work for cell phone companies are incompetent when it comes to cell phone knowledge? It is quite amusing to ask them questions or call into the tech support line for help. I would guess 97.4% of them are clueless about what they are talking about
Sent from my GT-N7000 using xda premium
I think you spoke to this guy...
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What the? hahahaha . . . .lol
Exactly. At some point I just stopped talking to them at all, it's completely pointless. Same with computer shop staff and car dealers. An evening with google is way more productive before a decision on something important/expensive.
Yeah before I got my note I was ringing up every phone shop asking them if they knew when the Galaxy Note would be in stock.
I would then receive the reply "Don't you mean the Galaxy Nexus?"
No I mean the Galaxy Note.
"Hmm I don't think we do that phone I'm afraid."
Yes you do.
"Okay, well let me check the system.....*after a while* Oh yes we do sell that phone but we have no release date yet I'm afraid."
Then when I did buy my phone the guy instore was amazed with the phone..never heard of it and couldn't believe the size of the screen...Why do they work in these places!?
sprintuser1977 said:
That most people who work for cell phone companies are incompetent when it comes to cell phone knowledge? It is quite amusing to ask them questions or call into the tech support line for help. I would guess 97.4% of them are clueless about what they are talking about
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Not that I don't agree but its interesting to know how did you come up with that %number.
When the Note was released, I wanted to see it before purchasing it to get some idea on the size. In the UK we have the CPW (carphonewarehouse), anyway I made the mistake of visiting their local store...
Me: Hi mate, do you have the Galaxy Note in stock?
Him: The what?
Me: The Galaxy Note.
Him: Whats that?
Me: A phone.
Him: We don't sell that phone.
Me: Are you sure? Will any other CPW have it in stock?
Him: Are you sure it's called the Galaxy Note?
Me: 100%
Him: One sec I will check our system. *checks* Nope we do not offer that phone at all at any of our branches in the UK.
Me: Even though it is on your website?
Him: Erm...
Me: BYE.
Absolutely utter tools some of them.
hagba said:
Not that I don't agree but its interesting to know how did you come up with that %number.
Click to expand...
Click to collapse
Just being funny, or trying to be anyway
Sent from my GT-N7000 using xda premium
most shops offered me Tab as the note!!!
sprintuser1977 said:
That most people who work for cell phone companies are incompetent when it comes to cell phone knowledge? It is quite amusing to ask them questions or call into the tech support line for help. I would guess 97.4% of them are clueless about what they are talking about
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Finally I have somebody who speaks my mind!
It may be worse here in the USA but I have listened in when my wife has called and they really are complete morons sometimes. Just today I went into an att store and the sales person swore up and down my note would not work on their network, and they had no idea what the damn thing was. Oh and I had to inform the person it was coming to att soon which they were shocked.
They amaze me sometimes
Sent from my GT-N7000 using xda premium
They are absolutely have no interested in the job or career they are doing. For them, they just come to work, end office hour, then go back home. They only interested in their salary they get every month ;'d
Sent from my GT-N7000 using XDA App
During the time i lived in the US, i worked for T-Mobile in customer care. Due to my experience with Windows Mobile devices i had much more knowledge than anyone in the technical care team. But get this, on winmo devices you could only have 1 hotmail email synced on the device and in our system which held info on the touch pro 2 and the hd2 there was listed a "known issue" of only being able to have one hotmail account on the device. The listed remedy? A matter reset! No one at tmo, who write this stuff had even worked out you could sign out and sign back in with another account. Total chimps the lot of them.
Sent from my GT-N7000 using xda premium
Not to sound like a douche but come on guys.
Most of the people working at places like CPW, Bestbuy or whatever are there simply to sell stuff that they have. Those stores have hundreds if not thousands of different products and it is literally impossible for any salesperson in those places to know every single product they sell inside out or even all the product names.
Even companies like AT&T that sell mostly phones and broadband stuff have tens/hundreds of items. Being a tool at the salespeople in these places is just that, being a tool.
And just in case some of you didn't know this yet, for a salesperson the most important thing is to know the few best products and how to promote them best. Even though I love my Note, I'm quite sure it isn't the leading pulling factor for electronic & phone stores.
However I do agree that in after sale -services such as helpedesk or troubleshooting they should have people who actually know what they are talking about.
In Ukraine every single clerk knew about SGN, its delivery dates and other tech specs
Perhaps it is because of huge advertising campaign by Samsung about this phone.
Why restrict it to phone company employees?
When the SG2 was released in the USA, I went to take a look at one, just to see if it looked small compared to my Dell Streak (I have the note now). Walked into Best Buy...had no clue. Went to an at&t store, they had one on display (functioning). Sales drone came up to me and asked if I was looking to buy that phone, told her no, I had a 5" screen, whipped out my streak. She said "oh, that runs android doesn't it?" Yes it does. "well, I only try to sell iPhones because they are better than android". I just laughed and walked out the door.
Hey, if you like your locked down tiny screen, you really can't do what you want to YOUR phone because Apple says so...be my guest. Not me.
Thanks for this thread
For a long time I thought that this is only in germany the case the nobody knows what he/she is telling about stuff what they are selling
It is really terrible, because in most cases you are paying for it, for the good advice
I am happy now, I now know that this is a global problem, so still use google and then buy in www is for me still the best way
akselic said:
Not to sound like a douche but come on guys.
--snipped--
Click to expand...
Click to collapse
Thank you. I have to wonder how many of the people in this thread have actually worked retail. It's a crap job, it doesn't pay much, and in most places there isn't much time to really learn deeply about the products you're selling. They're probably not geeks, because if they were they'd probably working somewhere else most of the time. I'm not expecting someone who gets a low hourly wage to invest their off time in learning the products they sell, and most of them probably don't make enough money to buy a lot of the stuff. Even if they wanted to, your typical cell phone store is selling hundreds or thousands of phones or accessories, and the stock is always changing.
Look people, it's a job, hardly anyone does it for fun. They have a basic level of knowledge because 95% of their customers have even less knowledge, so they do fine. These people put in their hours and get a paycheck, because they have bills to pay, mouths to feed, just like you or me. Treat them with a little respect, okay? They're people!
If you want to blame someone, blame the company that doesn't provide enough training, because it costs too much, then blame yourself for not being willing to pay significantly more for your toys in order to fund the training the employees need to meet your standards.
Blame the company. 3rd party sales do not train for crap. This is from personal experince. Sales numbers are all that matters. Hell I've worked retail whwre my manager disnt know how to uninstall a program from android. I also worked for tier 2 tech support for Sprint (3rd party), I found it sad we were hiring tech support people that didnt even know how to unistall a pc program (seriously 2 people they hired didnt even know what control panel was!)
What seems to happen is these companies get 1 or 2 tech savvy people amd lay it all on them
Sent from my SPH-D710 using xda premium
Hello guys,
So after 5 years i decided to switch from my beloved iphone 4s, to the lg g2.
have realized it is biggest mistake ever after many problems
problem:
I bought the phone when i was ona trip to South korea, unlocked and good. It worked fine for some days.
I have used android encryption to encrypt the phone, after encryption the pin i have given it does not work.
everything is in Korean, even though i changed the language in the OS to english.
I tried this http://forum.xda-developers.com/showthread.php?t=2432476
Model NUmber
LGF320S
but it hasnot helped, it still asks me for the PIN( attached screenshot)
LG support is totally useless and i have searched the internet for days.
Please help me
I am ready to throw this phone out the window.
Let me get this straight ; you bought a phone in another country ( this is stupid to do.). Then you encrypted it ( why?) then you didn't know the pin ( It can't simply "not work".) this is not android's fault my dear..
Sent from my LG-D802 using xda app-developers app
Dr.Molestratus said:
Let me get this straight ; you bought a phone in another country ( this is stupid to do.). Then you encrypted it ( why?) then you didn't know the pin ( It can't simply "not work".) this is not android's fault my dear..
Sent from my LG-D802 using xda app-developers app
Click to expand...
Click to collapse
Unfortunately im inclined to agree, this looks more like user error than any fault of Android or LG. Why would you expect LG to give any help and support? If you purchased the phone in a different region?
Also, encryption is used on business tier phones. There is no need to encrypt it so people can't see your pictures of your genital. Still eager to know why you encrypted it..
Sent from my LG-D802 using xda app-developers app
With the least offense intended.... You are right, it was a mistake for you to leave the iPhone!
Because clearly Android doesn't need people just doing amazingly silly things and then coming online and whinging about it as if it is Android & LGs fault!
You shouldn't buy a completely foreign phone unless you know how to change it all.
Why fully encrypt it all? There are hundreds of apps you could have downloaded to keep your pics/vids/messages/contacts safe and hidden etc without taking this massive risk.
Seems your only choice, is to factory reset and get it set up in (presumably) English and start again. This time taking more care.
Sent from my LG-D802 using Tapatalk
this thread is literally full of fail. OP, go back to using an iphone, please. apple makes locked down phones for a certain reason, for certain types of people.
Sent from my LG G2 using Tapatalk Pro
Are you trying to reset the phone? If so with power off, press and hold the power key and volume down at same time. When LG screen appears release both keys and then press them again. You should get into the reset menu.
Some of you people are very rude. Maybe the OP did need to encrypt phone for business reason but it really doesn't matter why OP encrypted the phone. If it is their choice to do it then so be it, remember Android is about choice?
Dr.Molestratus why is buying phone from different country stupid to do? I buy many unlocked phones that are meant for different regions and if I had an issue that I could not resolve I would expect help from a GLOBAL company...
alim1155 said:
Hello guys,
So after 5 years i decided to switch from my beloved iphone 4s, to the lg g2.
have realized it is biggest mistake ever after many problems
problem:
I bought the phone when i was ona trip to South korea, unlocked and good. It worked fine for some days.
I have used android encryption to encrypt the phone, after encryption the pin i have given it does not work.
everything is in Korean, even though i changed the language in the OS to english.
I tried this http://forum.xda-developers.com/showthread.php?t=2432476
Model NUmber
LGF320S
but it hasnot helped, it still asks me for the PIN( attached screenshot)
LG support is totally useless and i have searched the internet for days.
Please help me
I am ready to throw this phone out the window.
Click to expand...
Click to collapse
Because CDMA GSM LTE etc. Incompatible is the word.
Sent from my LG-D802 using xda app-developers app
Dr.Molestratus said:
Because CDMA GSM LTE etc. Incompatible is the word.
Sent from my LG-D802 using xda app-developers app
Click to expand...
Click to collapse
You should learn what phones from around the world support what bands.
alim1155 said:
I have used android encryption to encrypt the phone, after encryption the pin i have given it does not work.
everything is in Korean, even though i changed the language in the OS to english.
Click to expand...
Click to collapse
Am I the only one smelling something fishy here? Lets look at the facts here, he is looking for a way to get into a phone that is encrypted with a pin and in a foreign language. Maybe I'm just cynical but it sounds to me like someone trying to get into a stolen phone.
AndroidUser00110001 said:
You should learn what phones from around the world support what bands.
Click to expand...
Click to collapse
I am stating that it is a really bad idea buying ANY phone from ANY other country than your own.
Please stop being arrogant.
---------- Post added at 03:41 PM ---------- Previous post was at 03:41 PM ----------
AndroidUser00110001 said:
You should learn what phones from around the world support what bands.
Click to expand...
Click to collapse
I am stating that it is a really bad idea buying ANY phone from ANY other country than your own.
Please stop being arrogant.
Azeolus said:
Am I the only one smelling something fishy here? Lets look at the facts here, he is looking for a way to get into a phone that is encrypted with a pin and in a foreign language. Maybe I'm just cynical but it sounds to me like someone trying to get into a stolen phone.
Click to expand...
Click to collapse
Exactly my tough. And now he has the solution to unlock it. It seems damn fishy to me.
Envoyé de mon Nexus 4 en utilisant Tapatalk
Cool story, Bro. Thanks for sharing.
Dr.Molestratus said:
I am stating that it is a really bad idea buying ANY phone from ANY other country than your own.
Please stop being arrogant.
---------- Post added at 03:41 PM ---------- Previous post was at 03:41 PM ----------
I am stating that it is a really bad idea buying ANY phone from ANY other country than your own.
Please stop being arrogant.
Click to expand...
Click to collapse
Arrogant as in calling someone stupid for buying a phone in different country and then asking why they encrypted the phone or assuming it was to hide pictures of their private parts?
Ever think it could be a bug within android. Maybe encrypting it changed the language back to default language and the character set got hosed in translation and this is why the password is not working. I have seen strange things happen when I was porting ROMs from one country phone to another.
I am sorry to say but you were the arrogant ass from your original comments. XDA is here to help users, especially new ones so instead of bashing someone when they were looking for help you should have kept your fingers off the keyboard.
Sent from my LG-D800 using XDA Premium 4 mobile app
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stevessvt said:
Click to expand...
Click to collapse
Why...cause cats can't drive?
Sent from my LG-D800 using XDA Premium 4 mobile app
Does this not work?
Power off the device and ensure it is not connected to any USB cables.
Press and hold the following keys for 8 seconds: Power key + Volume down key
When the LG Logo is displayed, release and then immediately re-hold the Power key.
When the 'FACTORY HARD RESET' screen displays, release the keys.
Press the Power key to reset or one of the Volume keys to cancel.
Press the Power key to confirm the reset. The reset will start immediately.
OP is gone, back to the land of kids phones and trying to sell the stolen phone he just unlocked
DaT Franchise said:
OP is gone, back to the land of kids phones and trying to sell the stolen phone he just unlocked
Click to expand...
Click to collapse
+1 to that, OP has been very clever, used our love of android, but he could have just used search!!
You guys are all so incredibly amusing. Because something happens that you can't explain, means suddenly OP is trying to unlock a phone that he stole? Holy crap that's a far reach. We were all noons once, it isn't too hard to believe that someone who wanted a REMOVABLE BATTERY AND REMOVABLE STORAGE bought the Korean variant. It isn't too hard to believe that someone who is paranoid about sensitive data possibly FROM THEIR OWN COMPANY or something tried to encrypt their phone. It isn't too hard to believe that encrypting the phone reset the language back to default, and here we are bashing someone for no fault of their own, because we choose to believe they stole a phone from Korea and are now trying to get into it.
How cynical can we be?
Sent from my LG-D801 using Tapatalk
well I honestly dont know where to start but here is the story on why I won't be getting another sony product regardless of playstation,camera etc
I purchase Xperia Z when it was quite new in the market around July 2013 . 7 Months after it launch I think well back then I really loved the phone alot given it being the first water proof phone it's something unique. My phone never gave me any issue until 1 week ago when I noticed
I experience something like this : http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Problem-with-xperia-z-calls/td-p/479577/page/2
so I decided to sent my phone for servicing to get it check on why is it facing such a issue ? so the phone was running stock firmware with everything working fine, expect the calls issues I mention and battery drainage, the customer service told me they have to sent my phone to the technician for a check regrading this issue as they cant debug it and they told me that the phone should be ready within 1 week . As the week past I decided to check if the phone was indeed serviced
http://www.sony.com.sg/section/repair
the job number that I was issued with appeared invalid ??? so I decided to call the service center to check whats wrong, apparently they told me that the phone was being repaired and they will get back to me.
so as a few days passed, I decided to check the job number again it appeared invalid, attempting to reach the service center took awhile. When I finally did get through the line I told them of the issue that the job number seems to be invalid, the person told me he will try to expedite the issue to their service center, received a call about 2 hours later stating that there was no reply from the service center and they will get back to me, so now this is where things got out of hand..
apparently I was on the way home from night shift the following day, when I received a call from one of their service centre stating that if anyone have called you regrading about my phone, I told them nope no one did at all and he told me the phone can be collected within 2 days time but I will have to pay $300 Dollars for a full motherboard replacement despite my phone is covered on warranty, The guy I spoke to insisted that there was some modification done to the phone and kept on asking if I did anything to the phone overall for the past 10 Minutes he kept asking me the same stuff over and over again this was rather a interrogation going on about my phone and told me that I have damaged my phone and the only way they have to do a full motherboard replacement which I will have to pay
after which he asked if the phone was ever messed with apparently the software is on locked down ? and the techinian cant do anything without a motherboard replacement WTF I was using the phone just fine when I sent it to the service centre.
the guy told me that the technician detected some kind of modification being done to the phone, I told him that I did android development and that does not affected the phone he claims the application is 3rd party and because of that the phone needs a full motherboard replacement (again he repeated the same stuff again), He told me he will let his technician know about it and get back to me asap, so I waited no one called....
when I called the service centre and told them regrading the issue, they will get someone back to me, so I received a call and AGAIN the same old stuff was repeated stating that they received information that I claim the phone was modified and refused to listen to whatever I have to say... and I have requested to collect the phone without any repairs to be done to it why would anyone want to pay 300 Dollars for..
I found it strange that I was subsequently interrogated about my phone(apparently they are claiming I have damaged my own phone) , I had this phone close to 1 year + without any issues as the issue I claim earlier as part of wear and tear and It is something that is inevitable, they went on from hardware issue to software issue just to find something so I could be liability for the damage and have to pay for the full service charges.. I'm extremely disappointed over such behavior of a company
as of now my device is dead, and getting a new cell is going take time
@iKillCypher
Oh man.. Sorry about that
You really need to get another device...
TapaTalked from my MultiROM Xperia™ Z (C660²) running Dirty Unicorns ROM!
Did you send the device to them on stock rom, with DRM keys restored?
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
I had this phone close to 1 year + without any issues
Click to expand...
Click to collapse
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Akinaro said:
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Click to expand...
Click to collapse
LoL!
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
He had a bad experience with them. I believe he's justified in going elsewhere in future. It's basically the biggest power any consumer has. They won't get the chance to do it to him again.
I got shafted by LG's incompetent handling of the Optimus 2X, therefore will never purchase anything of theirs again, no matter how great their newer devices look.
Sent from my C6603 using Tapatalk
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
iKillCypher said:
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
Click to expand...
Click to collapse
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
Click to expand...
Click to collapse
gerickjohn said:
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Click to expand...
Click to collapse
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
kingvortex said:
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
shoey63 said:
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
Click to expand...
Click to collapse
Yeah, but may still means it has a chance to still.
gerickjohn said:
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
Click to expand...
Click to collapse
Not sure how them saying they have to replace the motherboard can be miscommunicated.
Seems like they were just trying to dodge repairing under warranty by any means necessary. This sort of behaviour isn't unusual for any consumer electronics company though.
Sent from my C6603 using Tapatalk
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did:beer:
shoey63 said:
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did[emoji481]
Click to expand...
Click to collapse
+1. I live in the UK which is an EU member, so they cannot legally deny warranty due to an unlocked bootloader, but I would still restore my TA backup before sending my device for repair.
However, if the problem is a known fault not associated with unlocking the bootloader as this seems to be, then I believe they should just repair it in warranty instead of trying to dodge it. This sort of thing only creates bad feeling and loss of future sales.
Sent from my C6603 using Tapatalk
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was defected, when I first purchase the lcd had some stuck pixel now it is gone well back then it did not bother me so much also the speaker volume better, and the ear speaker was changed which was initially the start of the issue as for the bootloader issue everything has been
as for drm key it was never restored
I have no idea how to check the bootloader is locked or unlocked ? maybe someone can guide me through that
iKillCypher said:
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was either defected, when I first purchase the lcd had some stuck pixel and not it is gone well back then it did not bother me so much also the speaker volume is so much louder, and the ear speaker was changed which was initially the start of the issue
anyway It is nice to have the phone back hopefully the phone can last me another year before switching to another phone maybe something cyanogenmod based love that software man
Click to expand...
Click to collapse
Xperia Z will get Android Lollipop (L 5.0)
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
yeah was reading about it also my DRM Key was never restored
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anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
We will get Lollipop ? guys! http://blogs.sonymobile.com/2014/10...d-5-0-lollipop-to-the-entire-xperia-z-series/
Why are people posting the news about Android L in unrelated threads?
We all know already!
iKillCypher said:
yeah was reading about it also my DRM Key was never restored
anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
Click to expand...
Click to collapse
Look in the service menu. Service info -> Configuration. It will say under rooting status.
Sent from my C6603 using Tapatalk
it is just stated yes but it does not state if the bootloader is unlocked or locked that is something I want to know, not if I can unlock the bootloader also my BE engine isnt working DRM key was indeed lost and sony has not restored it back.. :\
Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.
If you live in europe go to consumer protection. If you are currently non rooted and the phone behaves like that, it's obviously got nothing to do with software intervention.
omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs
Brava27 said:
Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.
Click to expand...
Click to collapse
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge
dbaman said:
omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs
Click to expand...
Click to collapse
Kjc99 said:
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge
Click to expand...
Click to collapse
UPDATE:
They want to charge me another $350 because the mainboard needs replacement. Says I caused the issue because I rooted the phone. Now the phone reads 90C on TWRP in recovery and tells me I am overheating when I power on the phone.
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I left the phone with a cracked screen and I come back with this.
How is this my fault???
Rooting does not cause this.
I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app
Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.
Chris_c81 said:
I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
meyerweb said:
Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.
Click to expand...
Click to collapse
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
When I had a note 2 I sent it to Samsung to repair, I paid and had it repaired but it was returned to me with other issues, Samsung refused to take ownership and it was my word against theirs. Nothing I could do about it.
Sent from my SM-G935F using Tapatalk
Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
Oh I'm not absolving Samsung and as I said, I get why people root right away. Just personally, I don't until warranty is up. Just a choice I make. XDA is much more then just about rooting though.
Sent from my SM-G935F using XDA-Developers mobile app
Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
I don't think he was flaming you for rooting, just explained that Samsung will use rooting against you and that's why he won't root because of this.
I agree with him but I chose to root accepting that Samsung could refuse repair. I recently sift bricked my S7 and knew I couldn't send it to Samsung so i spent days fixing it myself, lookily I did it but if I hadn't, it could have cost me a lot of money. But I accepted that risk when I rooted and I would do it all over again if I had the chance lol
$336 for the screen is way too expensive.
Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.
Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.
riz157 said:
Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.
Click to expand...
Click to collapse
Oh yes, I have over and over. I even emailed Samsung separately. Hoping for a positive result.
sonhy said:
Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.
Click to expand...
Click to collapse
It is possible but not as soon as you turn on the phone and it immediately shows 90C which is not possible.
thanhvu233 said:
$336 for the screen is way too expensive.
Click to expand...
Click to collapse
I agree, its absurd. It's like Samsung making money off their customers. Ridiculous.
I would dispute the charges with your CC company until they fix the issue. It sounds like they probably didn't seat the cooling system properly or some other internal board issue.