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We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
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Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
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Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
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Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
Visit Groubal and sign the petition: http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Retweet: http://twitter.com/#!/ibproud/status/52265679990169600
Facebook Page: http://www.facebook.com/unlockmoto
UPDATE (14th June 2011):
We are now over the 10,000 mark.
I have now spoken with Motorola and gotten confirmation that Motorola plan to unlock every device that will get an update in the second half of this year. This will include maintenance & firmware updates, but is still subject to Carrier approval.
The promising sign is that Verizon has already allowed Motorola to unlock a device on their network, the Xoom, which utilizes the unlockable/re-lockable model that Motorola intends on using across their devices.
I'm still looking to work with Motorola in the coming months to help see if we can make this a smooth process for Motorola and the community.
You can read the article here:
http://ausdroid.net/2011/06/14/an-u...witter&utm_campaign=Feed:+ausdroid+(Ausdroid)
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
UPDATE (26th April 2011):
We are now at ~8,700 mark.
Motorola has now responded to me, stating that they are looking at unlocking bootloaders across their devices late 2011.
The article for the story can be found here:
http://ausdroid.net/2011/04/26/the-little-aussie-taking-on-motorola-u-s/#more-8184
We're still seeking clarity around whether this will be for current devices or only future devices.
I couldn't have gotten this far without the support of everyone here. You guys and girls have been a huge support and help me turn this snowball into a wrecking ball.
Please share this where you can and keep it alive. I will continue to work with Motorola to see if we can get this thing torn wide open.
Previous Update (4th April 2011):
We are now at ~7600 mark.
We're starting to slow down from our initial boom, so I have now set up a Facebook page to see if we can wrangle in some supporters that don't use Twitter or XDA.
I will need your help getting this out there. So share the facebook page where you can.
I'm also looking to see if anyone is interested in helping me Moderate the page. Please PM if you are.
Original Post:
Hi All,
I have created a Groubal (online petition) to get a response from Motorola on it's bootloader policy.
>>This petition started for the Atrix, but I made sure that it was for Motorola's overall Bootloader Policy. I have reached 200 signatures in 2 weeks, but now believe it's time to expand this out of the Atrix space and into the larger Motorola Dev community.
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
DarrellRaines said:
You guys and your silly petitions. They wont and don't ha e to do anything.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
What can I say, I'm idealistic.
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
I did sign it, but I got no hopes...
tical2k said:
IMO waste of time.
Moto thinks they're God. Also, odds are your gorilla glass will be cracked before this bootloader.
On the other hand, class-action lawsuit is more appealing. Somehow get a lawyer to argue the users right to UTILIZE the hardware, as moto isn't. Lawsuits are the only thing corporations understand.
Click to expand...
Click to collapse
While litigation may be the way in the U.S. it is not the way in the land down under. We have Government appointed watchdogs that provide avenues for complaints and comments. If a complaint is sufficiently raised to an Ombudsman the company the complaint is about is charged a fee for every day the complaint is not resolved.
Unfortunately the Atrix is not commercially available in Australia and thus I cannot pursue this in a typical Australian way.
If suing the pants of Motorola is likely to work, then I encourage any U.S. Citizens to do so (but only after carefully considering the cause and affect).
I am simply encouraging everyone to focus their complaints rather than spreading it across so many channels and losing it's potency.
Also: in all honesty, it's not really wasting that much time, since I would normally be wasting this time flashing experimental Roms, which I can't do due to obvious readons.
Signed and linked to on Facebook. It's no more a waste of time than flashing a rom...
edit hehe. You beat me to the waste of time comment
Signed it just a second ago!
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
CC Lemon said:
I'll sign but this has a much lower chance of succeeding than the AT&T service petition, and I'm not convinced we'll see many results from that one.
Click to expand...
Click to collapse
But there's no harm in trying is there?
I think that when compared with the DroidX and Droid2, this phone will be available around the world. Verizon is one of the only carriers that still uses CDMA and thus smaller consumer base for the Droid series Motorola phones.
Once the Global Atrix's are released we should see a lot more attention as well as the European Unions attitude towards anti-competitive behaviour might force an inquiry.
Once again, I'm a tad idealistic and am very keen for your support as well as your constructive feedback.
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
I support your cause; I have signed.
irenic said:
signed~! but i only put 1% of my hopes in this and the rest 99% in the developers to crack the bootloader themselves!!
Click to expand...
Click to collapse
Well put. I signed.
With the new SBF file available we could start seeing more development, but would still be great to hear something from Motorola.
http://forum.xda-developers.com/showthread.php?t=989577
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
noblewolf said:
haha.. as if motorola cares. you already bought, its a done deal! they even promised 1080p recording on the specs sheet followed by "(in the future update)".. i seriously dont think there will be an update on this thing..
before you buy, they promise lots of things, "in the future update".
after you gave buy and after a while try asking for the update.. these f*cktards will just say... "what update?"
my hope leans more on supporting the developers who are working hard to crack this wonderful device.. rather than wasting time begging to motorola after you shelled out that sum.
Click to expand...
Click to collapse
Completely agree, but in all honesty, I had the time to waste.
The Dev's really are the ones that will get the bootloader unlocked or bypassed before motorola even decides to do anything.
The Dev threads are starting to get really exciting.
Sent from my MB860
Just a reminder to anyone who wants to get an official statement from Motorola to go to http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
and tweet or facebook to as many as you can.
Continuing the Battle
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
Dear Irwin,
I do apologize but there is no definite timeframe yet for the announcement of the bootloader solution for our mobile phones. Updates for the Motorola ATRIX will be posted first at http://www.motorola.com/Support/CA-EN/Consumer-Support/Mobile-Phones/ATRIX. I'm so sorry for that inconvenience.
We hope that you find this information useful and look forward to assisting you in the future.
For information about Motorola products and services, please visit us at http://www.motorola.com/
Thank you for contacting Motorola e-mail support.
Best Regards,
Neil
Click to expand...
Click to collapse
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
ikenley said:
So we're up near the 200 signature mark now for the Petition. I've been in touch with Motorola about 6 times in the last 2 weeks, not giving up on this one though.
My last response from them was:
So it's not a flat out denial of an imminent bootloader solution, but we're no closer either.
I will now create similar posts in the other Motorola forums on XDA and see if we can get our Brothers & Sisters to join the party.
I know there are a lot of skeptics, but I will keep trying. I don't have the skill to help the Dev's crack the phone, but I do have the patience to make our voices heard.
Click to expand...
Click to collapse
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
dLo GSR said:
"bootloader solution" can mean anything. it can even mean staying with their locked bootloader is their solution.
Click to expand...
Click to collapse
Very concise point, but if you review this statement, then it's in context.
http://www.facebook.com/note.php?note_id=495971028278
Which is all included in the Groubal.
Signed. Maybe someone should design a B&W 8.5x11 printout that can be posted at universities to drum up support... I'm in a CS program and I'm sure there are more than a couple who would take the 2 seconds necessary to sign- I just don't know any of them personally!
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Awesome! Yes, please do! It worked for HSUPA, it is worth a shot.
...why would you bug AT&T about a Motorola device? Waste of effort.
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Presenters:
Greg Wilson, Technology Evangelist, Motorola Mobility
Greg is a Technology Evangelist at Motorola Mobility, helping developers to create the best possible Android applications. Prior to joining Motorola, Greg was at Palm (and its various incarnations) doing similar work for the Palm OS developer community. Greg has been programming since the early days of the microcomputer, and has written software for programmable calculators, IBM mainframes, and an assortment of microprocessor architectures and microcomputer operating systems.
Peter van der Linden, Technology Evangelist, Motorola Mobility
Peter is the Android Technology Evangelist within the Developer Tools and Technical Services team at Motorola. He is not afraid of bugs, and has a collection of several prize bugs (software only).
They work for Motorola.
youareme7 said:
Hey everyone, being as this is a webcast about Android Development I'm not sure if it belongs here or in "General" so Mods please move it if you think it doesn't belong.
Anyway, lets get on the AT&T webcast tomorrow and bug them about bootloader access, you do have to register to participate but it's easy enough. It begins at 11AM PST and says it is an hour long. You need Microsoft Office Live Meeting (or you could call in) but it's free to download.
http://developer.att.com/developer/forward.jsp?passedItemId=5300338
I fully realize that this may be a futile action but in my experience persistence pays off and I'm not done bothering them quite yet, maybe 6 months down the road if they still aren't doing anything for us I'll give, but not yet!
Aside: I'm assuming that since this uses full featured meeting software there will be an opportunity to ask questions.
Click to expand...
Click to collapse
Make sure to point out the number of people that want this.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
I'm not going to be able to watch and partcipate for this. I would like if someone could record this conference.
Thanks.
Sent from my MB860 using Tapatalk
Ririal said:
...why would you bug AT&T about a Motorola device? Waste of effort.
Click to expand...
Click to collapse
Because AT&T is behind 99pct of the problems with the Atrix:
- No Side Loading - AT&T
- Reduced Speeds - AT&T
- No Root Access - AT&T
Motorola made it pretty clear pre-release they wanted to open up the bootloader, AT&T obviously shut that down.
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
hate_Romania said:
maybe they will give us the key for the bootloader, probably not, however its a good place to voice our concern
Click to expand...
Click to collapse
I doubt it. I asked in their MotoDev forum.
http://community.developer.motorola...trix-App-summit-on-March-29th-2011/td-p/12350
I'm not sure if it would actually do us any good, but I mean i guess it would be worth a try. Who is all gunna be the conference tomorrow??
I think (When it comes to their "bootloader solution") what they meant to say was "We do what we think is right when it comes to working with devs and customers, and will continue to do so in the future". And, what everyone took that to mean was "THEY ARE GONNA UNLOCK THE BOOTLOADER FOR US". I'm not saying I agree AT ALL, I just sometimes try to look at it from both sides.
I definitely want this thing unlocked, but I'm not counting on Moto to do too much about it. Not to say opinions shouldn't be voiced!
No one should be blaming ATT for the locked bootloader. Motorola's Droids (except for OG Droid) all have been locked down and they are on Verizon's network. Feel free to blame ATT for upload speeds, fake 4G, no sideloading, global warming, etc...
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
I second Ririal. Those two that are going to be presenting tomorrow are evangelists, and are going to be pretty in the dark about the situation.
I think the chat will be very interesting. Devs being there should be good for a prediction on where Moto plans to take the Atrix... wonder if we can ask questions in a round about way to see if they slip on how they unlock the bootloader to develop on the phone... lol yea I know wishful thinking this isn't a cartoon or movie lol but one can dream... I'll try and make the chat and see if I can record it for you guys
Sent from my MB860 using XDA Premium App
I have school at that time but can someone do me a favour and bug them about his.
http://forum.xda-developers.com/showthread.php?t=980047
Its common with half the people that unlocked the Atrix.
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Ririal said:
The Motorola employee that's going to be there is an application developer. He's unlikely to know anything about, much less have an answer for, anything about the bootloader. Harassing employees makes the entire community look bad and childish. If you have a REAL problem with it, other than bandwagon hatred for something a lot of you clearly don't understand, follow the appropriate channels. Lawyer up and file a formal complaint. Harassing them over the internet won't get you anywhere. If you REALLY believe that it's changed anything so far, I'm sorry you're that ignorant.
All the whining and harassing got nowhere, but when a thought out, well written petition was put into place and formal requests were made, look what happened: Motorola released their source. They didn't do it to "appease the masses", or to "shut us up." They did it because the proper channels were followed and they honored that. You have to understand that the amount of people who want the bootloader unlocked is a very, VERY small portion of their total userbase. It's entirely ignorant to claim that everyone wants this. Motorola isn't some evil overlord who wants their users to hate them. They're a business. Do you honestly think they'll care if a few hundred users out of the hundreds of thousands they have leave over the bootloader being locked? Unlikely. They've recognized the issue, and have announced they will have a solution for developers soon, which is more than they're even obligated to do in the first place. They don't owe you anything, having such an entitled attitude is hurtful to the entire process. Be patient.
I mean no disrespect to anyone in particular, so please, be respectful and mature of the situation. If you don't like it, that's fine, voice your opinion respectfully.
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Click to collapse
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
ikenley said:
Agreed Ririal.
The petition I've started doesn't actually complain about anything, it asks for an announcement at the very least. Just something for Developers to be hopeful for. It also just requests an option for Developers not for everyone.
We are working very hard to follow the right channels on the topic and generate positive support to show Motorola that there is an enthusiastic user-base out there.
http://www.groubal.com/motorola-lockedencrypted-bootloader-policy/
Click to expand...
Click to collapse
Absolutely. I saw your petition and have signed it. I'd love to see them, at the very least, give us an answer. We may not like it, but at least we'd have one instead of empty promises right now. No need to get upset about it, though
electronaut said:
I have a meeting tomorrow and can't participate in the webcast.
However, would somebody _please_ tell them that there are companies out there who really want to develop applications for the webtop.
I have the go-ahead at work to port our primary Linux/X Windows application to the webtop on the Atrix, but cannot move forward so long as hacking/rooting the device is necessary. We can only develop using officially authorized channels.
Thanks in advance for anyone who can bring this up to them.
Click to expand...
Click to collapse
THIS THIS
Being able to create/load webtop apps would be an awesome feature that would turn the webtop from an interesting sideshow to a must-have.
I am hesitant to spend anything on the lapdock because I don't think it would be much more useful than the phone itself. If I could throw OpenOffice down on there or something using apt-get then I would totally buy it.
I understand that Moto might want to control the user experience, as nobody is going to be doing any high-powered computation or gaming on it, but third-party apps would be really neat.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium