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Hey guys,
This is actually my first post here but I do A LOT of reading on this forum.
I didn't quite find anything regarding my question (or at least a solid answer), however, so I've decided to post it up.
Has anyone else experienced a sudden loss of data from time to time out of nowhere?
I go from having Full Green 3G bars to grey bars out of the blue. I've heard the green bars is to let you know that you are connected to Google services but I am not able to access anything that uses data.
For instance, when I open up the browser, I receive an error telling me there is no network connection. When I open up anything else that uses a data connection, Market, News, etc, I receive the same error about there not being a connection.
This would make sense if I was moving and going in and out of service areas, but it happens when the phone is simply sitting on my desk and not moving at all. I usually use it to listen to Pandora while at work and have noticed that the songs cut in and out due to this sudden loss of a data connection.
I went from a Nexus One to the Nexus S and have never, not once, lost my full 3G bars in this same exact location. I personally believe its a software bug of some kind and have high hopes for it being fixed in the future. The N1 had similar issues when it first launched and Google / T-Mo were able to remedy that for the most part.
I am actually on my third Nexus S because the first two had some type of hardware issue; the first one's back button didn't work or light up and the second one had a blown ear speaker and would sound like a blown speaker in a car. As an early adopter, I expected this, so it didn't bother me in the least bit.
ALL of them did the same thing, so I know it is not just limited to my exact phone. This is definitely something with the Nexus S in general (or the current build of Gingerbread).
Can anyone shine some light on this situation? Thanks in advance and keep up the great work here guys!
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UPDATE: Here are a few steps that I have taken in order to solve my sudden loss of data issue. I'm not guaranteeing this will work for you, but it has worked for me and a couple of users here on the forum.
Do the following:
Activate / Use the Sim Card that came with the phone (this is to ensure you are using the latest sim cards)
Make sure you have a 4G internet plan. (No t-zones, No web2go -- FULL internet only)
Call T-Mobile and have ask them to Reset your phone with their Towers
Here's a more technical explanation posted by Johoja:
1) Having network selection set to manual ( i.e selecting 302490 or TMOBILE) will result in No Service on a reboot. Solutions: - Have to cycle airplane mode to get it to pick up service (can be done with automatically tasker) - OR Use automatic network selection. (you can force wcdma only but that will reset the SMSC which is annoying if you go in and out of wind away/home areas and you want to roam.)
2) Being in a area with no service for extended periods of time 5+minutes(subway, basement, etc) will result in a dead baseband, meaning once you come into an area with service the phone will not reacquire signal, airplane mode will not work as the baseband is now crashed, cant maunally search for a network. Have to reboot to get signal. Solutions: -Use tasker to cycle airplane mode on and off when in no service areas i.e) search signal 4 minutes, airplane mode on 10 minutes. This will keep the baseband from crashing and possibly save battery. -Use NoBars to accomplish thesamething ( taskergivesyou a bitmore flexibilty of course but harder to use) http://www.appbrain.com/app/nobars-b...omdryer.nobars - Use airplane edit to avoid turning wifi/bt off when airplane mode is on. http://www.appbrain.com/app/airplane...kalti.airplane
3) WCDMA perferred does not work. - No solution
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=747f398a6c1bb2b9&hl=en&start=40:
I read one users response on a different thread regarding something similar to the issue that I am having.
They said T-Mobile told them to get a newer sim card and that this may remedy the problem. In my case, this has been the only constant in the 3 phones that I have been through. I have had the same sim card for about 3 years or so now.
I will try activating the sim card that came in the box with T-Mo to see if this remedies the problem. Since I'm at work right now I will have to try when I get home later.
Does anyone think this will have any affect what-so-ever?
The galaxy s phones when first released, all variants, had issues of signal dropping from full to zero bars while sitting in one place. I remember because there were YouTube videos of it All over and it was shortly after the apple antenna issue.
Not sure if or how it was ever resolved. But it seems that Samsung may just have this type of radio baseband performance if we see all these individual units doing this. I don't know maybe others can respond.
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
If you have T-zones or Web2go or Phones 1st web, you will have problems
I had the same problem too, now I fixed the problem. The thing was that had the wrong data plan on the NS, i had my old web plan from my hd2 which seems like different from the one for the NS. I restarted my phone after 5 mins off and now i have my internet working beautifly. A T-Mobile rep said that it was an error in the system that made the phone think that that was the right plan for the NS for a few. A glitch you may say, but all you have to do is put the right data plan that all, easy. Hope this helped and have a wonderful holidays everyone.
Sent from my Nexus S using XDA App
this is happening to me too, last night for a little while and today for about hte last 4 hours can't get connection back. i have full white bars, with 3g icon but can't access anything
So I activated the new sim card last night and I'm still having the same problem. Albeit it doesn't happen as frequent, but it still does it nonetheless.
I will call T-mo again to verify my plan. I am on a 1500 Minute Family Plan which includes unlimited data and messages. I will see if they need to tweak something and let you guys know if this remedies the problem.
Ok, it seems like the issue has been resolved after I spoke to T-Mobile earlier today.
The rep on the phone verified that the data plan I was on was in fact the correct one. He said he was going to reset the signal from the towers to my phone to see if this would resolve the issue. He asked me to turn my phone off for about 15 seconds after we hung up.
Since then, I haven't seen the problem arise again so my guess is that it somehow fixed whatever was going on.
I'll let you guys know if this changes and the problem occurs again.
Sent from my Nexus S using XDA App
peakaboohaha said:
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
Click to expand...
Click to collapse
What's with the CAPS? ?
On topic: i have a captivate and I can confirm that all galaxy S phones had droppend data. An official ota update fixes it so maybe you guys need to wait for something official. Isn't there a new firmware for the nexus S already? Try flashing that and see if you still have issues.
Sent from my GT-I9000 using XDA App
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
@timur525 Yea, I'm already on 2.3.1.
I manually updated the first hour it came out hoping that it would solve the issue. The problem was still there after the update.
Sent from my Nexus S using XDA App
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Memnoch30 said:
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
That shouldn't affect anything. My number shows up in status.
I had this issue resolved a few months ago as the push-to-talk app Tikl requires this in order to use it.
I was having the problem even with my number showing up. Call T-Mobile and have them reset you with the towers like they did for me and see if that helps you too.
Sent from my Nexus S using XDA App
I posted about this same issue on wrong section of the forum. Ive had this issue ever since samsung vibrant. I have applanet installed on my phone and some of the app that i installed accessed my apn and totally changed my apn setting to "Sirious application disabled.epc.tmobile" or something like that so i wyped everthing off from the phone and so far i havent had the issue ever since yesterday. Also i had the locale and language setting to korean so im thinking that might be causing it also.
Sent from my Nexus S using XDA App
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
That's what I remember too. I think its just an issue with the radio Samsung uses in all their phones. Might not be a way to fix it if even their new phones like the nexus s still have this issue. They prob would have tweakdd it by now if they could.
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
robstunner said:
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
Click to expand...
Click to collapse
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Never had this problem with the captivates I've had.
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
Sent from my Nexus S using Tapatalk
Epiksol said:
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Ill give them a call on Sunday
Sent from my Nexus S using Tapatalk
Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Click to expand...
Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
Click to expand...
Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
Click to expand...
Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
Click to expand...
Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
Click to expand...
Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
Click to expand...
Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
Got my phone two weeks ago and I'm getting a problem with my search button. it keeps going off by itself like some one is pressing them and the speak now screen come up.
Any one else here having the same issue? Theres people in the internet also having the same problem but so far no answers.
Sent from my Nexus S using XDA App
I have this problem too but it only seems to happen intermittently when I am in an area with a poor signal (1 or less bars).
I've also taken to restarting my phone every day or two and It hasn't happened in awhile.
I had this problem with mine and when I looked it up it seemed I wasn't the only one. Most people seemed to think it was a hardware issue. I exchanged my nexus for a new one and the problem is gone so I guess it was hardware.
Sent from my Nexus S using XDA App
I got fed up so I called in for a new one sent to me. I hope this one is problem free!
It happens randomly but yes it seems to happen more when the signal is low.
I may have found the problem but not a solution. I noticed when playing with the phone that its always in Roaming mode. If you go to:
Settings>Wireless & Networks Settings>Mobile networks>
you will see that the "Data Roaming" feature is ENABLED which I believe has to be on since the phone is unlocked and you wont get data service if that is not enabled(for me anyway). Try Disabling this feature and just connect with a Wi-fI and play around with the phone. See if the issue still occurs. Mine stopped with this feature disabled and only comes back when it is enabled. The phone however is useless if this feature is not enabled if I'm not around any wi-fi.
Let me know if I'm right. Maybe someone good can create some sort of fix. looks like a software/program issue?
Having the same problem with my Droid X. Seems to be a software issue that is affecting Nexus S phones in Canada most severely, but also Droid X phones in the USA.
I'd include the link to the Google support forum thread but I'm too new of a user...
Flipst4r said:
I got fed up so I called in for a new one sent to me. I hope this one is problem free!
It happens randomly but yes it seems to happen more when the signal is low.
I may have found the problem but not a solution. I noticed when playing with the phone that its always in Roaming mode. If you go to:
Settings>Wireless & Networks Settings>Mobile networks>
you will see that the "Data Roaming" feature is ENABLED which I believe has to be on since the phone is unlocked and you wont get data service if that is not enabled(for me anyway). Try Disabling this feature and just connect with a Wi-fI and play around with the phone. See if the issue still occurs. Mine stopped with this feature disabled and only comes back when it is enabled. The phone however is useless if this feature is not enabled if I'm not around any wi-fi.
Let me know if I'm right. Maybe someone good can create some sort of fix. looks like a software/program issue?
Click to expand...
Click to collapse
Its not tied to roaming but to 3G. In your case turning roaming off turns of 3G.
Sent from my Nexus S
Over in the google forums, google has admited to the problem and will push out an ota to fix. No timeline
Sent from my Nexus S
Same problem here.. search button keeps triggering by itself. I see the button going on and off.. Trying to de-activate / unmap the button.. :silly:
Nexus S (Canada Rogers)
4.1.1 Cyanogenmod CM9 Final
Flipst4r said:
Got my phone two weeks ago and I'm getting a problem with my search button. it keeps going off by itself like some one is pressing them and the speak now screen come up.
Any one else here having the same issue? Theres people in the internet also having the same problem but so far no answers.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Had the problem last year on stock gingerbread with radio KB3, seemed to go away when fiddling with radio settings.
Have it again this year with ICS. Using radio KB3.
Notice when travelling in/out coverage zones. (Right at the edge, when coverage is weakest.)
Sent from my Nexus S using xda app-developers app
Supposedly a fix here:
http://forum.xda-developers.com/showthread.php?t=1815071
It doesn't provide a fix for us but there is a whole solution thread by the Samsung Fascinate section that seems to work!
http://forum.xda-developers.com/showthread.php?t=1551580
Since one of the solution is a kernel fix, maybe you can get one of the nice kernel developer to look at it to see if they can include it within their custom kernel
Hi,
Still in my first week with my Note (UK rooted stock GB) and loving it.
One minor quirk though - where I currently am (hospital :-( ) I have no wifi and only an iffy EDGE signal. Sometimes the data connection struggles, drops and re-establishes itself, but occasionally it just stops trying and the only fix seems to be to restart the phone - toggling data/airplane mode on the power button, turning off/on data via the settings menu and firing up another, comms-based app doesn't help.
Can anyone suggest anything more convenient than a reboot.
Thanks
Network Booster on the Market
Ta - found a couple to try. Which one did you have in mind?
linker3000 said:
Ta - found a couple to try. Which one did you have in mind?
Click to expand...
Click to collapse
Fresh Network Booster and Network Booster
both working great, try them.
Yep, those are the ones I installed. They seem to improve signal bars but data transmission has still been crap until a short while ago - maybe there's a local cell problem - I'll keep persevering, but hopefully I'll be home in a day or so.
Lost data again today, tried the apps - no luck and after about 30 secs the signal bars were replaced with the 'no signal' icon.
I switched on airplane mode, waited a few seconds and tried to turn it off again but pressing the airplane mode button did nothing.
In the end I switched off/on, the phone came up in airplane mode but let me turn it off and everything was OK again.
Does this just happen in one location? Like maybe it's just weak cell sites? Just curious.
Could be - I'm still stuck in hospital so can't try elsewhere.
linker3000 said:
Could be - I'm still stuck in hospital so can't try elsewhere.
Click to expand...
Click to collapse
Alright, well, let us know if you have problems when you can try it somewhere else.
Also, strange that the hospital doesn't have wifi. Every hospital I have been to does. Lol.
Same problem here, looking in the whole forum it seems that some One X users are having the same issue... really annoying, hope its not a hardware issue... theres a really low stock of Galaxy Notes here in argentina...
Sent from my GT-N7000 using Tapatalk 2
(only found one thread with this issue, from nov 2015, with zero replies: http://forum.xda-developers.com/nexus-6p/help/wifi-issue-nexus-6p-t3244411)
So, let's go.
Nexus 6P Android N Oct 5th, Build NBD90X here.
Bought on 4/10/2016, one week ago, in Germany, after Pixel announcement (too expensive).
Manufacturing date: 11/17/2015 (bit old, maybe refurbished?)
Behaviour: At first, connects normally to WiFi. Connection stable for a bit, so it is not a reoccuring "it reconnects every 60 seconds and can't hold the connection" thing, it is very different.
In following situations it drops Wifi:
- When screen goes off for more than 1-2 minutes
- when I cast something (YouTube, Twitch) to my Chromecast and the Nexus screen turns off after 60 seconds, the Cast continues, but when I wake up the phone, Youtube or the other apps say connection lost, so I can no longer control the stream. I tap "retry" but it does not work and I have to restart phone, reconnect to Chromecast and stop the cast that way. Super annoying.
- And, not often but happens: even when i scroll through Twitter, it randomly disconnects and reconnects after about 10-20 seconds.
Things I have tried:
- different APs and Networks (home, at work, at a friend's house)
- changed Wifi channel, 2.4, 5ghz, .. basically just tested every setting here at home. since problem occurs also at work and other networks, can't be the cause.
- wiped system cache, nothing
- reset network settings on phone, several times, nothing
- WPS, nothing
- under "Location", advanced, disabled the WiFi and Bluetooth scanning stuff
- switched from "always" to "only when plugged in" at "stay connected to wifi" setting. changed behavior to: not reconnecting to WiFi when woken up. Instead, it finds all networks BUT the one it remembers and should connect to. I have to turn wifi on and off, even that does not help sometimes. then I have to reboot.
- maybe some measures I even forgot about now, but basically everything ever, anywhere, recommended...
- eventually I factory reset the device on sunday, started with "set up as new device" from scratch, wasted another few hours to eventually have the same result.
I used all my data plan because "Android System" downloaded so much in the background in the first night (when it should have been in Wifi of course), have to turn cellular data off now to not pay for extra megabytes (germany..).
so I don't get any updates or push mails anymore because mobile data off and it drops Wifi all the time. this is unbearable.
Same router with my previous Desire HD, LG G3 and Nexus 5X: all with no problems.
My big question is: is this a software issue that will be resolved or do I have a defect device? I need to know fast because I have 14 days return time at my reseller and 7 are gone, 4 of them I tried to fix the problem. The old manufacturing date made me questioning the device in general. So is this software-related and will be fixed or should I RMA my device?
I also posted this on the android forums: https://code.google.com/p/android/issues/detail?id=206311 (look at the very helpful answer by the developer xD ... )
Having the exact same issue since updating to NBD90X last Wednesday. So glad I finally found someone else is having g this issue. Has to be software, right?
I made a new issue report on code.google.com (issue 224971). Please report back if you find a solution, my data plan is wrecked already.
EDIT: Wi-Fi and Bluetooth just powered off while I was browsing XDA in chrome. So it happens randomly, not just when phone is at idle. This is really bad!
the same issue after update NBD90X
Same.
Sent from my Nexus 6P using Tapatalk
I didn't face this issues. Maybe your device is defective. Return it and buy a new one.
gibrilm said:
the same issue after update NBD90X
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Click to collapse
Please add your experience to the code.google.com page listed above (issue 224971) so they can see it's not just one or two people.
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Firstly, this is weird lol, I bought my 6P in August of this year and my manufacturing date is exactly the same as yours.
Though I bought mine from an authorized retailer, I doubt it'd be refurbished, anyway, I did a clean flash of NBD90X and everything is working well for me. No issues whatsoever aside from the slightly crappy battery on Nougat.
---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------
DocBrownie said:
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Click to expand...
Click to collapse
Did you clean flash the NBD90X factory image or take an OTA?
Hi,
I got it from a pretty big vendor here in Germany, pretty solid, 6000+ reviews with a 1,5 (1 best, 6 worst) rank at our best price comparison site. Ordered a LG G3 back in 2014 there and a Lenovo Thinkpad for my gf, everything perfect.
No, I got it, it had Marshmallow, then I had to install two security updates before it reached the "preparing for 7.0" update (20mb or sth.), then I got N and then, one day later, D90X appeared.
But I did a factory reset after having the issues.
You think I should try a clean flashing of the NBD90X? I thought I tried everything, but actually doing that didn't come up in my mind.
/edit: Did your packaging come with the papersleeve around the white plastic, where the S/N and the big P logo is printed on etc.? Cause my packaging was missing that. Only the plastic with transparent tape to hold it together. That is actually the only reason why I thought about "refurbished" because everything else looked completely new, no fingerprints, MM 6.0, etc. But it made me wary from the very beginning.
I just did it and wiped again, installed from scratch. Factory Image NBD90X... as clean as it gets.
After going through all the steps and wasting another chunck of time, it took 5 minutes until the first disconnect. While screen was on, while downloading stuff from the Play Store.
I am so annoyed by this phone, can't even tell. Two weeks of troubleshooting, nothing worked.
My connectivity just dropped dramatically. Had been on NBD90X since about 10/11. Our other does not exhibit this problem, both are almost set up the same. I then set mine up exactly like hers and still connected in kilobytes. Project Fi said they would send a refurb and I'm not excited over that. I've got 24 hrs to decide now. If it takes an hour or to to download an update that the other phone can do in a minute I guess mine is a lemon. Doc I just posted several places about this and my troubles started about the same time as yours. Also just installed the factory image and there's no improvement here.
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
DocBrownie said:
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
Click to expand...
Click to collapse
Cool. Glad yours works now. I went ahead and ordered the replacement, I'll scrutinize that refurbished unit when I get it. Being the weekend it won't ship `till Monday. Didn't realize how much I depended on this darn phone until mine quit working right!
Well if it helps just one, I post this.
Our power went out for `bout an hour. Later I was still frustrated with the 6P and started messing with it, damn it was fast again. Went to sites immediately, went to the playstore and tried to get an app that I had given up on getting earlier and ~10Mb was downloaded and installed in 4 or 5 seconds!!
I hadn't even tried using the phone when I was out the last couple of days. That plus the fact that my Asus OnHub was down, it probably lost it's cache. Kept the settings but damn I'm gonna unplug it for a min or two the first of each month now!
Cancelled the replacement..... nothin-to-see-here-move-along........