I bought this thing first off of Amazon, and it was backordered... So I canceled and ordered from Newegg. Fine, i have to pay for shipping, and wait longer, but whatever.
I get the tablet, so excited, and i notice first that the screen would switch orientation when it shouldn't have. Like if i have it in landscape, then lay it flat on it's back, it would go into portrait. This could be recreated every time, so it wasn't just a fluke. I installed Asphalt 8 Airbourn and tried to play. I held the tablet flat, then all of a sudden when the car took off, it took a sharp right and ran straight into a wall.
Great... the accelerometer is broke. Also i can see the backlight flickering a little bit.
I request an RMA from Newegg and they said it'd take probably about a week to get it back. Get it processed, about to go take it back and check their site to see if it's in stock still and it's sold out. I get on their chat to make sure and they said it's backordered, so i'd have to wait for it to come in or switch it to a refund. So i switched it to a refund and by that time, Microcenter in my area had them in stock so i dropped by and picked one up.
Go it home and it was acting fine, until i installed Asphalt again and then it ran the car into the wall again... Also, again, i can see the backlight flickering. Starting to get depressed, i contact Nvidia asking if this is a common problem and then they said it was the first they'd heard of it. They tried Riptide GP2 and said it worked fine on their test tablet. So i bought Riptide GP2 with my Google Opinion Rewards and tried it, the little water craft ran straight into the wall, just like the first tablet. They told me to try exchanging it again, and that they were sorry that i was having trouble.
I go back to microcenter, demonstrate what is happening, they give me a new tablet and tell me to install the game and test to see if this one does it before i leave with it. Their wifi was being crappy, so they gave me a USB Ethernet adapter and an OTG cable to connect to their Internet (it worked instantly, freaking awesome.)
Install updates, install app updates, install the game, it works... Finally have one that the Accelerometer works... I leave and go home, and the screen still flickers on this one too.... So thats the question part of this post, does anyone else have this tablet and notice the backlight flickering? It happens more often on darker brightness settings.
Other than the problems trying to get a working tablet, and the screen flickering, i love this tablet. The screen is really sensitive though, so when you're holding it and trying to hit edge of the screen, and you're barely touching somewhere else, it'll usually give you a hard time. The stylus is awesome, the screen can be very bright and easy to see out in the sun. The 1080p is a noticeable different over my 2013 N7 ( i can see the pixels in this tablet, i have very sensitive eyes and the ability to see very fine details) but it's still a great screen. the battery life at least for me is not as good as the 2013 N7, however it does make it through the day.
anyways... TL;DR: Love this tablet, had a pain in the ass of a time getting one that worked though. Also, does anyone notice the screen's backlight flickering like i do?
is it a continuous flicker or is it just slight changes in brightness when the screen content changes? there is a known "feature" called prism that does some kind of auto/dynamic brightness/contrast adjustment depending on whats showing on screen. there's a thread over at geforce.com about it. apparently it was introduced in a prior update on the other shield devices too so im hopeful its fixed. if its a true flicker and not just brightness changes, then its either defective or the backlight is pwm and you can see it. some people are sensitive to pwn backlights on regular computer monitors and can see the flicker. google pwm backlight if you're unfamiliar with the phenomenon.
It happens when the screen content changes, and i figured it'd be some kind of dynamic change.
it also happens when the screen has the content on screen constant. It's sort of like a pulse, sometimes it also gets bad for a split second. I don't really know how to explain it. it will be pulsing, then it will have a bad flicker then go back to pulsing. It gets worse the darker you make the brightness, and also when you turn on autobrightness (although im sure this makes it worse because it's trying to adjust the brightness in dark light).
I looked up the pwm backlight and it looks like it's mostly with LED backlights. Thats my guess of the backlight on this tablet. That makes sense though, because i can see a VERY VERY slight pluse on my work's Macbook Pro, and a slight pluse on my Nexus 5 too. I suppose that this might be the case.
I just don't see it being a defect because i've had three of them, from two different vendors and they've all done the exact same thing with the backlight.
I haven't noticed any screen flicker.
I am also comparing this forum with the N7 (2013) forum when it first came out.
Lots of people there seemed to have troubles getting a good one -- light leaks, touch screen issues (there were several firmware updates for this), dead pixels, etc.
At least so far, there seems to be fewer people (per captia) complaining here.
Speaking of touchscreen issues, I did notice something about my Shield Tablet...
I was using it in the evening, while connected to a charger. I suddenly had a terrible time typing. I had just installed Thumb Keyboard, so I thought that was the problem. Went back to the Google Keyboard. Still had trouble. Scrolling web pages was also slow/erratic. Reboot -- same thing.
The next day I took it to work -- lots of email, including lots of typing.. general usage, etc. --- all with no problem. Back at home in the evening, some games, Google+ (typing) -- no problem.
Later on I was surfing eBay, and again I could not type or scroll without a lot of problems.
I turned on Settings --> Developer options --> Show touches and --> Pointer location.
With my finger steady on the screen, it was showing lots of erratic movement, particularly in the vertical axis. Several mm of vertical error, and about 1mm horizontal. Sometimes clearly below the entire area my finger covered.
Then I realized that both times it happened I was connected to the charger (Travel Surge protector with 2 -- 2.1A(shared) USB outlets).
I disconnected the charger, and the problem went away.
Connected the charger, and after a few seconds, the problem returned.
I was using the included cable, and another 2.1A rated charger.
I changed to a different 2.1A rated charger, and did not have the problem.
Different cable, 1st charger -- No problem.
The problem is reproducible (although not always) only with the 2.1A travel surge protector, and the included NVidia cable.
I noticed that this thing will charge at nearly 2A. The included cable is quite long (as compared to the other cables I have laying around), but is not thinker. In fact it is thinner than other USB cables.
It's really too small a wire guage to run almost 2A for that length.
It is marked with the Shield symbol (Like the controller or the Shield Portable), and came wrapped in a thing that said "Use with", and the Shield controller symbol.
Was the wrong cable in my box?
How are other peoples cables marked?
Has anyone else noticed an erratic touch screen if you use it while charging?
Mine is marked the same as yours. I just notice the screen keeps poping on while it is charging for no reason.
Tapatalk
Linuxslate said:
I haven't noticed any screen flicker.
I am also comparing this forum with the N7 (2013) forum when it first came out.
Lots of people there seemed to have troubles getting a good one -- light leaks, touch screen issues (there were several firmware updates for this), dead pixels, etc.
At least so far, there seems to be fewer people (per captia) complaining here.
Speaking of touchscreen issues, I did notice something about my Shield Tablet...
I was using it in the evening, while connected to a charger. I suddenly had a terrible time typing. I had just installed Thumb Keyboard, so I thought that was the problem. Went back to the Google Keyboard. Still had trouble. Scrolling web pages was also slow/erratic. Reboot -- same thing.
The next day I took it to work -- lots of email, including lots of typing.. general usage, etc. --- all with no problem. Back at home in the evening, some games, Google+ (typing) -- no problem.
Later on I was surfing eBay, and again I could not type or scroll without a lot of problems.
I turned on Settings --> Developer options --> Show touches and --> Pointer location.
With my finger steady on the screen, it was showing lots of erratic movement, particularly in the vertical axis. Several mm of vertical error, and about 1mm horizontal. Sometimes clearly below the entire area my finger covered.
Then I realized that both times it happened I was connected to the charger (Travel Surge protector with 2 -- 2.1A(shared) USB outlets).
I disconnected the charger, and the problem went away.
Connected the charger, and after a few seconds, the problem returned.
I was using the included cable, and another 2.1A rated charger.
I changed to a different 2.1A rated charger, and did not have the problem.
Different cable, 1st charger -- No problem.
The problem is reproducible (although not always) only with the 2.1A travel surge protector, and the included NVidia cable.
I noticed that this thing will charge at nearly 2A. The included cable is quite long (as compared to the other cables I have laying around), but is not thinker. In fact it is thinner than other USB cables.
It's really too small a wire guage to run almost 2A for that length.
It is marked with the Shield symbol (Like the controller or the Shield Portable), and came wrapped in a thing that said "Use with", and the Shield controller symbol.
Was the wrong cable in my box?
How are other peoples cables marked?
Has anyone else noticed an erratic touch screen if you use it while charging?
Click to expand...
Click to collapse
Yeah, there are a lot of devices that will freak out when you're using different chargers. I was going to tell you to go back to the Nvidia cable and charger that were included with the device to see if that fixes it, but it looks like you've found out that the charger was the issue.
I'm still unable to tell if it's the PWM Backlighting method that was brought up earlier or not. I can't get anyone else to see it though, and after three devices, i'm starting to feel like it's something that is normal.
pencil316 said:
Mine is marked the same as yours. I just notice the screen keeps poping on while it is charging for no reason.
Tapatalk
Click to expand...
Click to collapse
Same thing happens with mine. While charging the screen will frequently come back on and then go off again in a few seconds. I haven't noticed the behavior when it's not charging. It's almost like something is running in the background causing it to wake up when charging.
bluejay2345 said:
Same thing happens with mine. While charging the screen will frequently come back on and then go off again in a few seconds. I haven't noticed the behavior when it's not charging. It's almost like something is running in the background causing it to wake up when charging.
Click to expand...
Click to collapse
Check if your bluetooth is on... Mine only does this when I leave my bluetooth controller connected.
No blue tooth is off
Tapatalk
I've noticed it slightly in low brightness but not as bad as the Tegra3 based N7 and TF700t. I'm guessing it has to do with prism if that's the case.
Sent from my SHIELD Tablet
Screen "Flicker" is the auto brightness, try changing to a manual brightness. I have noticed the orientation is very sensitive, sometimes when sitting down or moving a bit it will flip orientation on me, seems overly sensitive, whereas ive used other tablets that were not sensitive enough. Sounds like you may have had a few bad ones but the screen "issue" seems to be common, the light sensor seems to be overly sensitive (assuming changing to manual brightness resolves your case).
Eat it iPhone said:
Screen "Flicker" is the auto brightness, try changing to a manual brightness. I have noticed the orientation is very sensitive, sometimes when sitting down or moving a bit it will flip orientation on me, seems overly sensitive, whereas ive used other tablets that were not sensitive enough. Sounds like you may have had a few bad ones but the screen "issue" seems to be common, the light sensor seems to be overly sensitive (assuming changing to manual brightness resolves your case).
Click to expand...
Click to collapse
I haven't noticed any type of flickering on my TN7 or my new shield tablet. This could partially be because most of the time i have the brightness setting to manual. Its seems as when i have it on auto the screen is just a little too dim for me. Although, when using the tablet outside i usually have it on auto and the screen chooses the correct brightness so it can be best viewed.
As I mentioned, I haven't seen anything I would call a "flicker", but I am glad someone mentioned the auto brightness.
To me, the auto brightness seems a bit "hyper" -- too much gain.
A slight change in orientation to or away from room lighting causes a drastic change in screen brightness.
The same for a shadow from my thumb if I hold the tablet in landscape.
I guess it could cause a flicker, but it depends on the context of timing --- Kinda like "the dinosaurs died out quickly", vs. "the quark decayed quickly".
Also I want it to be clear that I am not complaining about my Shield Tablet. It's just that xda-forums are a place where things are discussed in minute detail. It is not a problem, issue or complaint.
I have no interest at all in using my Nexus 7 (2013) (or any other Tablet) since I got my Shield Tablet.
The weak wifi appears to be the priority focus Nvidia is now giving the tablet. Question is will they go into denial mode like Asus did with the T700, or address early and revise the design IF needed. Sales were badly impacted for the T700 and a high return rate, per Best Buy.
Hopefully a simple firmware fix, but weak wifi is almost always antenna related for devices like this.
rushless said:
The weak wifi appears to be the priority focus Nvidia is now giving the tablet. Question is will they go into denial mode like Asus did with the T700, or address early and revise the design IF needed. Sales were badly impacted for the T700 and a high return rate, per Best Buy.
Hopefully a simple firmware fix, but weak wifi is almost always antenna related for devices like this.
Click to expand...
Click to collapse
I don't think any of the shield tablets I've used so far have had Wi-Fi problems.
I have a similar issue. Check it out here:
Shield tablet screen defect: http://youtu.be/PUP_zAgpbxs
I have been on and off the phone with Nvidia trying to get them to ship me a new one for free. They refuse and I refuse to pay more shipping charges just to get a working device. Great tab otherwise. Just was unlucky and Nvidia has terrible customer service. I'm just returning it
markymark567 said:
I have a similar issue. Check it out here:
Shield tablet screen defect: http://youtu.be/PUP_zAgpbxs
I have been on and off the phone with Nvidia trying to get them to ship me a new one for free. They refuse and I refuse to pay more shipping charges just to get a working device. Great tab otherwise. Just was unlucky and Nvidia has terrible customer service. I'm just returning it
Click to expand...
Click to collapse
Man, I'm glad I don't have that issue. That looks like some sort of video driver.
bryctucker said:
Man, I'm glad I don't have that issue. That looks like some sort of video driver.
Click to expand...
Click to collapse
Tell me about it. Its been like that since I first turned the tab on 3 days ago. Nvidia refuses to acknowledge my issue and insists I pay return shipping and a restocking fee. I don't understand why I should pay more than every other customer just to get a properly working device. Nvidia has pushed me away from sticking with this tablet.
The flickering when the content changes is probably Nvidia's PRISM at work. Basically, it tries to optimize brightness and colour so that power usage is reduced.
Instead of maxing the backlight and telling the pixels to display dark grey, it dims the backlight and tells the pixels to display light grey, saving power.
It is an advanced form of autobrightness, and I think it can be disabled. But a continuous flickering should not be caused by this. This should happen only when the screen is refreshed.. like new page or picture
---------- Post added at 08:32 PM ---------- Previous post was at 08:29 PM ----------
markymark567 said:
I have a similar issue. Check it out here:
Shield tablet screen defect: http://youtu.be/PUP_zAgpbxs
I have been on and off the phone with Nvidia trying to get them to ship me a new one for free. They refuse and I refuse to pay more shipping charges just to get a working device. Great tab otherwise. Just was unlucky and Nvidia has terrible customer service. I'm just returning it
Click to expand...
Click to collapse
That IS a probelm.. for some reason the bottom is getting clipped and being sent to the top.. send them a picture.
I don't have the flickering problem either...but the tablet used to wake up constantly when charging ...but after I did a factory reset everything is fine now .... My only complain is the poor WiFi performance
Related
Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll right to the second page. Then a couple seconds later, it'll scroll right again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!
Switchbitch said:
Sometimes, I'll place the handset down on a table or whatever, and completely of it's own accord, the screen will scroll left to the second page. Then a couple seconds later, it'll scroll left again to the third, and fourth. I'll pick it up and swipe back to the home screen and put it back down, and it'll do the same thing again. Basically.... wtf?
Sometimes it does it in menus aswell, scrolling down lists one by one every few seconds when the thing isn't even in my hands.
Has anyone else experienced this? I've had a couple of replacement handsets and it's done it on all of them!
Click to expand...
Click to collapse
It has happened to mine, intermittently. I was hoping that it was just a little piece of grit under the trackball and that it would stop, but now you've got me worried that it is a common fault. Mine is an unlocked white in the UK, bought from Devicewire and delivered around 10 days ago...
Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.
Switchbitch said:
Yup, I can comfirm it has happened to me with 3 white sim free Heros. It can happen when the device is completely undisturbed so i'm assuming it's some weird software glitch.
I can't even identify what causes it, to recreate the conditions. Seems totally random.
Click to expand...
Click to collapse
Hopefully a (rapid) firmware upgrade will sort it...
Could it be something on the touch screen?
I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.
The Jones said:
I think I have seen this too! Do we all have screen protectors on? I do on my Hero....
It seems to me like the people widget caused me some issues. I have removed it and the device is faster and this bug hasn't appeared for me at all since.
Click to expand...
Click to collapse
Screen protector, yes. And the People widget (which I find very useful!)
Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.
Haha this is getting interesting. I noticed some mousepointer jitter when I was using the PC at work today, with my Hero nearby. I'll investigate more today.
Mine doesn't have a screen protector, but I do use the people widget on my second page. I'll remove it and see if it makes a difference to the spontaneous scrolling.
I just got my white unlocked hero 3 days ago and I just noticed this problem for the first time. The home screen would move over 1 or 2 screens without me even doing anything. Im wondering if it was major lag from previous movements I made. Im sure this is a software bug, does anyone know if HTC releases software updates for their android devices? I just switched from an iphone and hope they would release updates and fixes like apple did when something was wrong with a software release.
This phone is what... a week since launch day? We are early adopters and will find bugs. There'll be an update soon I'm pretty sure.
I think there is some interference with Wifi/Other radio and the Hero screen.
When i put mine on my desk next to my PC i cannot press all buttons on the touch screen but the wheel and hardware keys still work. When i move it 1m away from my PC this behavior is gone.
This problem happened to me when I had wet hands. All I did was wipe the hero dry and it worked fine again.
Thiesen said:
Speaking about really weird things going on with the Hero. I can contribute with some funky stuff too:
When having my Hero near/under my mousecable the mousepointer (on the monitor) gets its own life. It starts moving randomly and begins to scroll the pages up and down in my browser WITHOUT me touching anything. I do have a cable connected mouse (USB). The phone has wifi, GPS and Network activated. I have not yet tested what happens with those turned off though.
Click to expand...
Click to collapse
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren
Ovek said:
This is due to the phones aggressively high SAR value (it's really really high). I would think twice before putting this phone in your pant pockets if you ever want to have chidren
Click to expand...
Click to collapse
Wow, really? I already have 2 so going to keep this in my pocket from now on!!!
Aaaaaaaand HTC didn't bother fixing this in the new rom. The T9 keyboard input bug and huge lag are also unchanged.
I can confirm that this odd bug still lurks around in the official 2.73.405.5 build.
It has been suggested that it migh be due to dirt inside the trackbal housing but then why would the homescreen suddenly scroll on its own without being touched? Maybe a sensor glitch? I don't know what solution HTC are using to read the movements of the trackball though... one thing is for sure; it's not a good one....
I'm 100% sure now it's not a hardware issue. It's happened on multiple Heros I've used, not long out the box either. The only thing I've noticed that indicates any kind of pattern to the apparent randomness is that it gets a lot worse when there's a lot of mobile data transfer going on. One time I physically couldn't get it to stay on the homescreen long enough to click an icon.
Just pitching in, exact same problem here. Very strange that everyone gets it to the right :/
Just notice on mine too, some automovement in menu and home
Upgraded yesterday to new firmware (modaco)
Could be an increase of trackball sensibili? I see a settings to tweak it on blackberry device...on android?
We have seen multiple videos of the screen grounding issue and there are many that say theirs does not have this problem. I have two evo's and they both have this issue. I would request those who are not haveing this issue to please post a video of their phone's touch screen working while not grounded. It is not that I think anyone is lying, I just wonder if maybe the issue is not being tested correctly. I just want to see someone's that does not have this issue so I can be confident that if I return mine I have a chance of receiving one with out this problem. So please anyone that does not havethis issue show video of the phone on a pillow or bed or multiple ungrounded surfaces with the phone not plugged in to anything and demonstrate the drawing app and also the pull down notification so I can see one that works. Thanks in advance!
It's not consistent, I hadn't noticed it until after I found out...I noticed a screen tap wasn't registered when I clearly pressed.
If you look at the demo images, it shows it does work, but doesn't always work...it's not consistent like it should be.
Yes I know that it is inconsistant... that is the issue. What I am asking for is to see someone's that consistently works while not grounded. I want to see if there is even one evo out there that has a touch screen that works as it should while not grounded. I believe that possibly those that say they dont have this screen issue may not understand what we are saying or are testing it differently.
mines having the issue hold it in my hand its fine lay it on the desk it messes up
I had never noticed this until I did as you suggested and use it on my pillow and sure enough I have the same issue. Not sure if it matters or not to me yet since I only notice it during this testing and not with every day use. Guess I will have to think about it!
Just tried this out on a pillow and for me it is just the top 1/3 of the screen that goes unresponsive. Tried it with the marketplace and i could scroll just fine through the list of apps at the bottom but from the Apps, Games, Downloads Tabs up, the screen is unresponsive.
irock1985 said:
Just tried this out on a pillow and for me it is just the top 1/3 of the screen that goes unresponsive. Tried it with the marketplace and i could scroll just fine through the list of apps at the bottom but from the Apps, Games, Downloads Tabs up, the screen is unresponsive.
Click to expand...
Click to collapse
I returned my first Evo because the screen in the portrait notification bar area was dead to touch.
My new unit has no issues whether lying flat on a desk or on a bed or pillow.
Mine is going back to Sprint a new one issued, just waiting for them to get the new batch in.
I called them yesterday about it and let them know it is being returned for a new one.
masbirdies said:
I returned my first Evo because the screen in the portrait notification bar area was dead to touch.
My new unit has no issues whether lying flat on a desk or on a bed or pillow.
Click to expand...
Click to collapse
can you let us know what hardware version you have...
masbirdies said:
I returned my first Evo because the screen in the portrait notification bar area was dead to touch.
My new unit has no issues whether lying flat on a desk or on a bed or pillow.
Click to expand...
Click to collapse
Do you have a video of this?
Up until just now I thought mine was perfectly fine but I just tried setting it on a pillow and doing it and lo and behold, it's a little glitchy at the top 3rd of the screen. It's perfectly fine laying flat on a disk or stack of papers though.
This doesn't seem like such an issue to me though. Not as much as the 30fps issue. When am I ever going to be lying my phone on a pillow using it? I always hold it in my hand anyway.
If the original poster wants to keep a tally: I have the problem and have the 1st hardware revision. I also confirm grounding the screen itself did no fix the issue (since I have the invisible shield). However, the problem was immediately resolved when I grounded the battery/phone negative terminal by running a wire from it to my bare finger. Touching the screen with my other hand/finger showed the issue had disappeared.
I posted a video on YouTube, but xda won't let me post links since I am unverified.
So I am coming to the conclusion that this grounding issue effects all evo's, seeing that not one person can produce a video of it working otherwise.
My evo works fine no matter what its on. I post a video later today.
Sent from my PC36100 using Tapatalk
Works
Mine works. I haven't seen an issue on any surface or lack of surface. The four other's I know who have the phone haven't had this issue either.
Mine works too, no grounding issues here. Why no video? Just don't feel the need to prove anything to you.
My EVO doesn't have this problem at all. I put it on a stryofoam plate and it was slightly less responsive, but still worked on all parts of the screen.
Mine doesn't have the screen grounding issues, but my colleague's does. I used the phones side by side and I see how the top 1/3 of his screen doesn't respond when laying flat. Mine works perfectly. Unfortunately I have bad light leakage above the buttons where his doesn't.
Nathan
No video necessary. Just do what I outlay in my post:
http://forum.xda-developers.com/showpost.php?p=6821306&postcount=102
Takes only a few minutes and you can see immediately and with real accuracy whether or not your phone is working properly.
Jye75 said:
Mine works too, no grounding issues here. Why no video? Just don't feel the need to prove anything to you.
Click to expand...
Click to collapse
I am asking for video simply to see if there are any phones out their that do not have this issue. If u don't want to help a fellow evo enthusiast out fine, but seeing how I have not seen a single video of the phone on an ungrounded surface which does not suffer from this issue j doubt you are testing yours the same way if it is not giving you the same result. That
Is why a video would be helpful. Because if yours indeed does not suffer from the problem then that means that there is chance that if I returned mine that I could get a working model. So if you want to help fellow forum members out... post a video.
Does anybody in here ever USE the kickstand?
So... My Transformer has a bit of a bug, where when I am charging it or the charger is plugged (separated or in the dock), the touchscreen would become unresponsive unless I also touch the metal of the Transformer with my hand simultaneously.
Now, that Tablet is about half a year old and it suddenly happened from one day to the other.
Naturally, I researched it first, and I found that a few people had similar problems. Suggestions ranged from completely discharging the battery to updating the Tablet - I tried them all, they all didn't work.
So, I send in a request to ASUS support - in the UK, and after a bit back and forth (like asking what version the Tablet was running at), I was referred to their exchange and repair-service.
So I contacted them, and it seemed to work out quite well. The tablet was collected and I included the charger as well as a description of the issue.
At some point I got an answer - in polish, for whatever reason - that told me the tablet was repaired and sent out. A bit weird that it was in polish, but oh well, I can deal with it.
So I finally get it back, wrapped up very nicely. With a little note (in English this time) saying that no issue was found. Awesome. Maybe you could've informed me via Mail before just... Sending it back with that note. Maybe I could've helped them to reproduce the error.
Needless to say, as soon as I plugged the tablet in, the error was back. They reset the Firmware tho. Nice guess.
So yeah, stupid support, not helpful at all. I will consider that in future purchases. -_-
Just to point out the obvious. How do you know it's not something YOU are doing?
CrazyPeter said:
Just to point out the obvious. How do you know it's not something YOU are doing?
Click to expand...
Click to collapse
I don't know what I COULD do to make this happen... I mean, there's not too much you can do wrong with plugging in a cable.
have you tried pluggin it in at a friends house?
It could be static build up. Perhaps your house has carpet that builds up static when the air gets dry from running the heater. Since the screen operates by capacitance from your fingers vs. pressure, this could be an issue if you are holding more than the expected charge. Do other people experience this issue with the device? How about if you use it in different locations?
My Nook Color will double or sometimes 10X enter a keypress when I use it when it is connected to the charger. The fix is to not use it on the charger.
Did you try to change the charger plugged in the wall socket ?
I mean turn around.
It sounds silly but I read about people get a little "shock" if they touch the tablet when the charger plugged in, depending how it is put in the wall socket.
Maybe you will see a difference.
I had to send mine after less than a month having it because something appeared between the backlight and the screen.
I got it back one week later with a dead pixel right in the center (and lightbleed) and left speaker not working.
I sent it back and got it back two weeks later with working screen and speaker but a lot of lightbleed.
I then gave up on sending it back again and learned to live with the backlight bleed which is present at least one third of the circonference of the screen.
So I mean yeah they will fix it to a degree but don't expect perfection...
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
I agree it sounds like software since the reboot fixes it but your issue doesn't seem that common. I've seen a couple now that are somewhat similar but not like the pervasive left screen glitch. I would try an exchange personally.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Well sorry to burst the bubble but doing a reboot to resolve the problem doesn't really rule out a hardware issue. A hardware issue can be intermittent, there's nothing that states that it must be permanent. Furthermore it might not be the rebooting that resolves it but the time that passes. In other words, the problem might occur only at 6:45PM and last for 30 seconds, if you reboot it you might not experience it again. You have no time machine so there's no way for you to really figure out when it will occur and for how long to find out what's causing it.
It's all tricky. Some errors can occur both due to software and hardware so it's hard to determine which is actually causing it for a specific issue.
But a few things lead me to believe it's hardware.
1. Why aren't more people experiencing it? A software issue results in far greater people experiencing it, especially for a group as homogenous as TF300T owners who all own the same device. The conditions are already ripe and unless a third party app is causing it, everyone is running the same code and therefore more likely to experience the problem. A hardware fault would have to be deeply ingrained into the construction, the likelihood they had let it progress that far is unlikely. Instead, it seems like a QC issue which only affects a few individuals like you.
2. Touch screen issues have been noticed in not just this device but others. It can take on the habit of registering ghost input, no input, etcetera. Happens on the Nook Color too. Happens when the device is unplugged but mostly when it is plugged in to a power source especially the wall mains. If you're not getting it from your wall mains, it's probably the device. If it is your wall mains there's nothing you can do about it.
3. There's nothing random about handling touch screen events so I find it hard to believe this is caused by software. It's more likely it's a bad touch screen feeding false events to good touch event code. The likelihood code is doing this and doing this where only you experience it and not many others (actually I've seen no other people complain about this for the TF300T and two other people complain about it for the TF101) is really low.
IMO: Just exchange it. If you make the mistake of never exchanging it you'll be stuck on that boat forever. It's probably poor QC. If the second one has the issue, that bumps up the likelihood it's a software issue as these issues in hardware are very rare and I don't think two possible units experiencing it is very common unless it was a far more common software issue. If it occurred again I would either exchange it again or get a refund.
So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.
Check the running apps it's most likely mem related
Hi,
I've had two of these for about a week now, one for my self, and one for my 10 year old. I had to go into settings and shut off all kinds of stuff that was attempting to auto updated right off the bat. These don't come with a ton of memory right out of the box.
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
On both mine and my sons, I shut off all the auto updates, there are a bunch of different settings, you really need to go through them and look too many to list but a bunch should be turned off.
I don't have any issues at this point, neither does my 10 year old, he's always playing games like Fruit Ninja and normally has three or 4 youtube windows in the back going with in 5 minutes of turning the thing on and no issues.
Mine I use more for business related stuff, and also no issues. However right out of the box the first day it was a bit flaky. They both run smooth now.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
Anyway I hope this helps.
Good luck.
---------- Post added at 03:15 PM ---------- Previous post was at 03:10 PM ----------
Sorry didn't see the post about issues with where you pressed the screen. That one sounds like you may need to take it back in to have serviced. I tried what you said with squeezing the screen, and pressing the back in different spots. Nope, no issues like that. I would say it requires service.
nordis2010 said:
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
(
Click to expand...
Click to collapse
The button you refer to in the bottom left is the multi-tasking button. If you press it and swipe an app, it will be removed from that list. Android usually runs fine with lots of apps sitting in ram. The only real exception to this is apps that are poorly coded and will try to run in the background all the time.
If you want root look in the development section, there is a simple utility to let you downgrade to .17, root, voodoo backup, update, and restore.
I have same/similar problem see other thread
dsf3g said:
So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.
Click to expand...
Click to collapse
See here for my symptoms.
So, last night I took the tablet back to Best Buy and exchanged it (actually, had to drive to a second Best Buy because the one where I bought mine was sold out!). So far so good. Though I've only had the replacement a short time, I'm feeling good about this one. No hiccups so far. And upon running the initial setup I remembered that even during the initial setup of my first one, the screen had become unresponsive once. All in all I've got a good feeling about this one. And I do desperately want it to work because, man, I love the concept and execution of this thing.
Have you tried the creaky test with the new one to see if it's a manufacturing issue indicative of all TF300T's or whether it was just an isolated QC incident?
dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
Had the same problem from yesterday, I bought it from Amazon U.S and now i am in China which makes me hard to exchange it.
http://forum.xda-developers.com/showthread.php?t=1764971
Seems that this is a kinda major problem. Iv got same issues
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance
VicPereira said:
I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance
Click to expand...
Click to collapse
There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one
tsongming said:
There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one
Click to expand...
Click to collapse
Thank you!
So i can go on and buy another display . Would you do it without worrying?
In the country i live in the display costs 189. The phone costs 900 or 1000.