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Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
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Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
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Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
I just got my phone rooted... ran nandroid backup and whatnot and then I tried to make a call on my phone. I get a nice Verizion Wireless lady (recording) telling me that Verizon Wireless could not authenticate my phone and to dial #8899.
This transfered me to a customer service rep (no hold time at all) and I had to explain to her that I didn't do anything to my phone. She "sent updated security" to my phone and now it works.
Did anybody else have this problem? I haven't seen anybody else say anything about this.
I am assuming you had the phone fully activated and working before you rooted it right?
krelvinaz said:
I am assuming you had the phone fully activated and working before you rooted it right?
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Click to collapse
Yep. I've had the phone since launch day. I'm just happy it is working now! I was just surprised to hear the message.
I've had this many times with WM on my TP2 when I installed custom ROMs- it's common... Just tell VZW that you cleared your storage or something and that when you did that, you had to reprogram the phone, and then you got the message. I'm not sure what causes it... Do any of the Devs know if there is a VZW file saved on the phone whenever you activate and program? Maybe the phone randomly checks for this file? I'm not sure how VZW knows... Maybe when you program a phone it checks to see if it has EVER been programmed by VZW - since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
It's their way of trying to find out who jacked with their phones, and if you admit to any foul play, they'll probably void the warranty and maybe even refuse service until you have it brought back into a VZW store for official programming. Not sure though...
Calibob2001 said:
since you installed a ROM that was built from scratch it doesn't have this info preallocated, VZW tells you that they can't authenticate your phone and you have to talk to a rep.
Click to expand...
Click to collapse
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
eMpTy3000 said:
Understand your idea, but I didn't install any custom ROM. All I did was root it, installed recovery reflash, did a backup and then I tried to make a call. I was just surprised because I never saw anybody else mention it. Oh well.... My phone still works, so I'm happy!
Click to expand...
Click to collapse
That is weird... VZW is tricky, who knows what they can actually see has been done to the phone. I mean, if we open up a menu that tells us what ROM were running, I'm sure they can too
It lost the akey is what it sounds like, happens sometimes when a phone is hard reset or wiped, Droid Eris does it all the time but Ur all good calling tech is all it takes.
Sent from my ADR6300 using XDA App
First of all apologies if this has been covered before.
My son in law got himself a new Atrix yesterday and so far he is very happy with it. Exept any txt messages he gets keep coming again and again about every 1/2 hour this has been going on all day and I am the one he is blaming as I was the one who recommended the Atrix to him.
If anybody has had this problem or anyone knows the answer I will be much obliged as the way things are going I will not get any sleep tonight.
Sounds like someone is using SMS Bomber to send him repeat text messages. Download Anti SMS Bomber from the market, and make sure it runs all the time, that should do the trick.
Anti SMS Bomer - https://market.android.com/details?id=org.baole.antibomber
Is it the same exact text message over and over? I had this happen to me last night, except it was the same exact text coming from my girlfriend.
I turned off my phone for the night and the next morning I received about 30 text messages (all from her) saying the exact same thing. I solved it just a little bit ago with an SBF flash.
Sinful Animosity said:
Is it the same exact text message over and over? I had this happen to me last night, except it was the same exact text coming from my girlfriend.
I turned off my phone for the night and the next morning I received about 30 text messages (all from her) saying the exact same thing. I solved it just a little bit ago with an SBF flash.
Click to expand...
Click to collapse
This happens to me anytime my phone is off or in airplane mode and someone texts me more than once. The first one sent comes over and over again.
You don't have to SBF flash.
With the phone on, pull the battery (and I reseat the sim, but that's probably just silly) and pop it back in. I usually get the message one more time and then any that were queued up behind it.
I use GoSMS but I also got it with Handcent... Stock doesn't seem to do it.
Oh. I had mine with the SMS app (from GBlur). I think I had a total of ~170 messages from her saying the same thing. I did all of that and even tried separate SMS clients but nothing worked except an SBF flash
Thanks to one and all for your advice.
We sorted it in the end by phoning Orange and they advised the pull battery while the phone was still on. After re-boot they pushed all the queued up messages. Up till now things are looking OK but S-i-L is a bit reluctent to try messages.
I think he is either going to try the Anti SMS Bomber or SBF flash, it's up to him I got into enough trouble for recommending the Atrix. He is now trying to do a swap for my SE Xperia Arc. (Thinking about it).
That does fix it... it is of course subject to happening again if he gets a message while the phone is off. Fairly easy fix though, i've never had to have them push my messages. My wife sends me enough that she pushes them for me
Totally trade him!
Yes, it still happening with me. Try to disable Cell Broadcast on Wifi & others configuration menu...
Mine doesnt have this menu, but i edited it on settings.db and still spamming the sms.
@Edit
Look at HERE
Ive had the Atrix since launch never had this problem, my buddy who i recommended the Atrix started getting 20+ same text two days ago. Then yesterday I had the same problem for the first time. We both called Att, they were useless. The problem resolved itself for both of us last night. A bunch pushed through all at once. No sbf no battery pull, but if it happens again I def will pull battery. No duplicates in 24 hours, glad thats over. My phone was definately not turned off or in airplaine mode when it started.
This all points at a network level problem. Why would the phone redeliver its own texts?
We had this with another phone here at work a while back when someone was abroad and it was a network level issue that caused it.
SkzBR said:
Yes, it still happening with me. Try to disable Cell Broadcast on Wifi & others configuration menu...
Mine doesnt have this menu, but i edited it on settings.db and still spamming the sms.
@Edit
Look at HERE
Click to expand...
Click to collapse
We were able to disable Cell Broadcast through Wifi settings don't know if it will help but don't think it will do any harm either.
beatphreek I am close to closing the deal.
tehrules said:
This all points at a network level problem. Why would the phone redeliver its own texts?
We had this with another phone here at work a while back when someone was abroad and it was a network level issue that caused it.
Click to expand...
Click to collapse
I agree, I'm assuming it's happening when sending to you fails somehow, out of range or no signal or whatever (airplane mode, shutting down system) and the request gets stuck.
Sad that AT&T can't get that fixed though.
Okay so no duplicate text since I posted yesterday, or, two days ago.? Just sent my buddy (^who also had the prob^) a text asking it he had gotten anymore duplicates. I received three back that said "no". I sent one saying, "are you joking?". He called and asked if I was f***ing with him, hes getting duplicates of my messages also. So the issue went away for 48 hours and came back when I mentioned it!! *facepalm
Pulling the battery doesn't help! The issue resolved itself before w/o a factory reset so I am hesitant to do one. I agree with the thinking that it is a network issue. What would you do XDA friends?
EDIT: Im on 4.1.83 GladRoot GingerBlur. He is on 4.1.83 GladRoot NO GBlur. Im using Handcent and I think he is too.
I Still with duplicated messages... thats making me replace atrix for anything else... just atrix have this insue.
I'm happy to say that since I last posted on this thread there have been no more mass duplication messages
I am extra happy about that as I did the swap and am loving My Atrix.
Sent from my MB860 using XDA Premium App
WiredPirate said:
Okay so no duplicate text since I posted yesterday, or, two days ago.? Just sent my buddy (^who also had the prob^) a text asking it he had gotten anymore duplicates. I received three back that said "no". I sent one saying, "are you joking?". He called and asked if I was f***ing with him, hes getting duplicates of my messages also. So the issue went away for 48 hours and came back when I mentioned it!! *facepalm
Pulling the battery doesn't help! The issue resolved itself before w/o a factory reset so I am hesitant to do one. I agree with the thinking that it is a network issue. What would you do XDA friends?
EDIT: Im on 4.1.83 GladRoot GingerBlur. He is on 4.1.83 GladRoot NO GBlur. Im using Handcent and I think he is too.
Click to expand...
Click to collapse
Are you running root call blocker? Or any root apps that require access to the calling permissions
Sent from my MB860 using XDA Premium App
LancerV said:
Are you running root call blocker? Or any root apps that require access to the calling permissions
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Yes i was, but I uninstalled it recently. I am no longer getting duplicate texts. my friend IS still having the prob. Att has sent him another Atrix, we are going to copy his apps to the new phone soon and see if they stop.
Is there an issue with RCB on the Atrix?
Interestingly im running that too. I haven't seen the issue in a week or so but next time I will try disabling it too. I know everytime it gains root access it FC's the Voice Commands app.
Sent from my MB860 using XDA Premium App
WiredPirate said:
Yes i was, but I uninstalled it recently. I am no longer getting duplicate texts. my friend IS still having the prob. Att has sent him another Atrix, we are going to copy his apps to the new phone soon and see if they stop.
Is there an issue with RCB on the Atrix?
Click to expand...
Click to collapse
Yep there is an issue with rcb and text messages
Sent from my MB860 using XDA Premium App
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
ocdetails said:
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
Click to expand...
Click to collapse
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
PAGOT said:
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
Click to expand...
Click to collapse
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
ocdetails said:
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
Click to expand...
Click to collapse
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
PAGOT said:
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
Click to expand...
Click to collapse
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
ocdetails said:
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Click to expand...
Click to collapse
I'm having the same problem. I deleted my account and recreated it. But auto-sync does not work. This has nothing to do with syncing. That works - but I have to sync manually. If I manually sync it from either the app or from the accounts option in settings it works fine. But it won't sync again. I deleted the account, restarted the phone and added the account again. Still doesn't work. If you root it and run into the same problem, please post again. I'll unroot too then.
I know this used to work at some point. I don't know when it stopped working. But it's not been working for days now.
mrm43 said:
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
I don't recall. The root part worked fine. I was able to use several of my apps which require root access and they all worked fine for a couple days. It just seems really random that this would all stop working one day.
So here is the timeline.....
Monday 1/27/14 - phone arrives
Wednesday - Rooted
Friday evening - Strange sync issues
Saturday morning - restored to stock while keeping root (did not solve problem and now I cannot connect any google account)
Saturday afternoon - unrooted and restored device (solved problem and google account synced fine after)
That was all in the same week. I've only had the phone since last Monday. It is worth saying that my HTC G2 and my wife's HTC G2 didn't have any issues with google syncing during this time. Totally different products, but I really tried to find anything to link the problem to something systemic and not just a device issue.
I haven't rooted it again just yet. I need to do it before I go too nuts re-installing the apks on my machine anyway. I'll definitely post again if I have problems again, but I really want to believe it was just something left over from whatever bug plagued Google a couple weeks ago.
Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.
Runnerman14 said:
Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.
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Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.
mrcooter said:
Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.
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Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?
Runnerman14 said:
Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?
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Sorry, little bit longer on the reply this time. Lol. Busy day at work. But it's happened to me with different time lengths. It's been successful within 30 minutes and it's also taken up to 2 days. Sorry I can't be more help. Not sure of the technical side of things on what exactly causes it to know for sure and the fact that I'll just check it and it's done. Because of this, not always sure when exactly it went through either, just know that eventually it starts working and it's happened on my Essential and previous Nexus devices with Sprint, and that out of everything I'd try, time was the only thing that fixed it for me.
Hello I am experiencing the exact same issue with my new Essential phone through Sprint I purchased yesterday. Has your enhanced Features issue resolved itself yet? Any pointers? Sprint was absolutely no help.
Ana
Made me look. I'm on rooted Oreo 8.1, everything checked off.
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