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Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
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Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
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Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
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Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
Hey guys! I just need a little help here.... I had issues with my camera with pictures being bad quality in the dark .... called Google and HTC .... finally HTC decided to replace or repair the device! Though Google agent stated I would be entitled for a new device, HTC at the end of the conversation mentioned it would be "like new" but not new phone. My phone is only a week old! I have no experience with repair/replacement with HTC and I would appreciate if you can share your experience with similar situation in the past!
Also, please vote your opinion at the top in next 3 days so I can decide quick!
TIA!
Their replacement units are basically the same as a new phone, no signs of wear or anything
How bad do your pictures look? You can't expect much from any phones with an LED flash in regards to night pictures. The only phones that take somewhat respectable pictures in the dark are the ones with xenon flash.
ctbear said:
Their replacement units are basically the same as a new phone, no signs of wear or anything
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Click to collapse
I've had the opposite experience. The replacements that I received had new problems and one unit even had some light scratches on the screen. The most common aesthetic problem that I saw on the replacements was that the black piece sitting underneath the screen was not flush with the screen. Another one came with a weak vibrate and one of the other ones I remember had a problem with the camera, where the photos would turn up saturated (looking at the back of the camera, it looks like the camera had been tampered with or underwent repair).
I haven't had any experience with repairing the phone, however, if you're thinking about getting a replacement, I would only choose that as the last resort.
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
r0adki111 said:
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
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Click to collapse
Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
hbkmog said:
Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
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Click to collapse
Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
r0adki111 said:
Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
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Click to collapse
I've actually had very good experiences with HTC.
It takes about 3 days to ship to the HTC factory, they fixed my screen in under a day and had it back out with 2day shipping. So about 7 days, BUT the first time they fixed my phone, they didnt connect the camera or motherboard so my earpiece, camera, and flash would NOT work.
They fixed it again for free, and I did indeed get MY phone back. Not a refurb. I dropped my phone the first week and it had a scuff near the top which is indeed still there.
I think you should use a cheap replacement phone for a 1-2 weeks it will take for HTC to fix it rather then getting a refurb where you have no idea if it has DIFFERENT problems.
Thank you do much for all your response guys! They also gave me another option to authorize my credit card for full value of the phone, they send you a replacement phone then you play with it and then send the defective back in 10 days if not you pretty much buy both the phones. This option seems to be more attractive since I get to compare and decide, so I'm leaning more towards this but still waiting for some more experience / opinions
Thanks again
Sent from my Nexus One using XDA App
Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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Click to collapse
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Click to collapse
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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Click to collapse
I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
brycestejskal said:
Sam thing happened with mine. broke in my pocket while standing up. I knew when it happened cause i heard a little click that sounded like plastic. I was inside my 30 day warranty period and just returned it. For me it comes as a phone first so i need to be able to have the device in my pocket. If it just has the lcd broken they wont deem it your fault. If there is any external damage then they will say it was your own fault. I say send it back. The worst that will happen is they will say you need to pa for it. If they $550 for a refurb say no and just buy a brand new one again if so choose. Or buy something else like the captivate. While i certainly miss the 5" screen, The 4" screen of the captivate doesnt really take a whole lot a way. Although the Captivates GPS doesnt work worth a ****. Miss that the most from my streak.
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Click to collapse
Well I got my phone today and its NEW!!!... quick service I like that. Just waiting for my return label. And I was thinking the same thing if there's no damage to the exterior of the phone how could it be my fault.
I can NEVER go back to a 4inch screen. Just too small LOL. Especially after all the crap I talk to everyone else and their phones I have to strike back with the Streak.
As for the Captivate... Hmmm IDK.. I don't too much like it. Might go with the Vibrant or HTC HD7 and put Android on it once XDA figures it out. DUAL Boot.
But thanks for the advice.... Oh yeah.. why don't you have the streak anymore?
personally mine slips into my suit jacket fine, never bother placing it in my trouser pocket. (yup trousers not pants only superheroes where their underwear ontop!)
glad you got it replaced tho, best to find a suitable case i suppose.
streakNmyPants said:
So yesterday 9/26 I'm at work with my streak secured in my pocket. Did only 2 things stand up and sit down for the first 4 hours i've been at work. Usually checking my phone every second I get because I love looking at it and the responses I get from passersby.
this day I did not take it out until my first break and I had a BIG surprise installed for me. Screen was white on one side and black on the other. WTF!!!
Second glance the screen is cracked into a V from the bottom middle. So all my coworkers are feeling my pain and asking what's going to happen now.
I called Dell immediately and advised the rep that my phone is LCD screen is cracked but the Gorilla is fine (she laughed). She said I'm out of my "30 day don't ask don't tell" replacement warranty. So WTF... She put in a ticket to get me a replacement by Mon or Tues. I'm "patiently" waiting right now.
Good new then Bad news and worse news... Replacement will be sent (good). If you wanted to repair your phone unfortunately it in Hungary (bad). Replacement will be done, however, if deemed by the warehouse that it was broken by carelessness then I will have to pay out of pocket for the replacement (which by the way is a refurbished).
So what the HELL folks. What should I do? take the chance with taking their replacement and they say it's my fault (and it's not phone NEVER seen the floor) and possibly having to front another $550 or find a way to repair it?
Click to expand...
Click to collapse
I'll sell you one, £150.00
Well I'm back on track. Called AT&T within an hour I was unlocked and ready to streak again. Oh how I missed my StreakNmyPants
Sent from my Dell Streak using XDA App
Hello,
I recently bought a Desire HD, because my Hero's screen got unresponsive, because of a hardware fault of the screen.
I had a real nightmare with my Hero with the repair center. I had to send it 3 times to them in order to actually accept the problems and to partly fix it. About 2 months after I got it back from this almost 2 months horror the screen became unresponsive and I had to ditch my beloved Hero.
I decided to give HTC one more chance and bought a Desire HD and I was really happy with the device until yesterday when I found out that I have a dead/black pixel on the upper left side (left side of the HTC weather and time widget).
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
I really like this phone and I decided not to get a Samsung Nexus S. But now I have to say that I am more than disappointed that I didn't.
I called my dealer and he said that he can only exchange the device within 7 days of purchase and that I have to send it to the repair center. I'm so frustrated right now that I am really playing with the idea of selling my Desire HD and get any other phone except an HTC.
If someone can help me, I would be more than happy, because I don't know what I can do anymore.
Thank you in advance!
Cheers!
Best way to remove dead pixels (this might be difficult due to the uni body design) is to take apart the phone leaving the SLCD bare and lightly (I normally use a cotton bud to avoid finger prints and avoid excess pressure) massage the effected area.
Attempt this when powered off first, if that unsuccessful do so when powered on (Boot cycle if necessary).
-Source:
Works in the laptop repair industry.
wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
Most phones have a zero dead pixel warranty just check htcs policy on dead pixels then rma it you should receive a new unit
Alternatively if HTC do have a zero dead pixel policy then kick up a stink to the store manager that according to HTC the manufacturer its faulty and unfit for sale. Complain enough you will be surprised what happens
Sent from my Desire HD using XDA App
Ok, thanks for the swift response.
If I take the phone apart I'll lose my warranty right?
I purchased the phone on 07.12.2010 and I never took any of those apart.
To be honest I'm a bit afraid I might screw up ending with a broken/inoperable device.
Do I also need any special tools to do that? And if yes how much do I have to pay for those?
I really don't want to sell my Desire HD so I am open for any suggestions.
Thanks.
P.S.: What do you think of those pixel repair programs on the market? Are they actually working at all?
Edit: Thanks for the hint, I'll check out their policy asap. I already called my dealer and wait for his call back. I will definitely "kick his ass" when he tries to bulls*it me. Thanks!
I have a dead/stick pixel too. I got it quite a while back and i even made a thread about it here. It was a real annoyance for me but now i just learned to live with it. Mine is right at the bottom center of the screen. I really don't have the patience to send it back to england for repair, and i don't have any confidence in taking it apart so i'll just have to live with it :/
I also tried that Jscreenfix app as well and it did nothing. I really doubt the success rate of those type of apps because my laptop has a dead/stuck pixel too and running a program like jscreenfix did nothing on my laptop either.
Yeah, I've read your topic and I tried to live with it too, but my device is like brand new and I paid a lot of money for it so I see no argument for accepting a faulty part tbh. I didn't buy it from a carrier it's unlocked and has no branding at all.
It's like my company/boss pays me for 1 day less a month just because his pc was broken on that day.
I also don't have any patience at all with the european service center anymore. The experience I made with my Hero was so horrible you can't imagine. I don't wish this even to my worst foe.
I also doubt the success of those apps, but I gave it a try so I can't say that I didn't try as much as possible.
i was just like you dude. bought it unlocked sim free no carrier, and only a few days after owning it the problem showed up. Its a real shame that LCD's suffer from this type of fault.
Yeah and I just called HTC to find out what their policy is, but the guy on the hotline told me that I got blablabla days where I can exchange it and after it I have to send it in for repair.
I'm so pissed now that I'm going to literally kill my dealer on the phone when he calls me back.
Glad I could help and thanks for the "Thank".
Unfortunately the Desire HD is a troublesome device to take apart and I wouldn't recommend doing so unless you have a through understanding of electronics and Uni-body casing, if you do plan on going ahead then your best bet would be to look at this:
http://www.htcphones.net/htc-evo-4g-teardown/
this is an similar phone to the Desire HD that uses a similar layout but different components, a full Desire HD tear down from a reputable website isn't available at this moment.
Depending on the warranty of your device then it may breach the warranty.
The best way to check if it breaches your warranty is to ask the manufacturer about the "conditions of the warranty" or not to break any Warranty Stickers.
As for returning the product, you probably have a better chance in saying the phone doesn't meet the aspect of quality you though it would, your more likely to get a return that way because the dealer isn't taking back a faulty product (Its unlikely they will check the product).
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
LittleMerc said:
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
Click to expand...
Click to collapse
If you bought it over the phone or online and are in the UK then you can return it within 7 days for a refund if it is faulty or not. Distance selling rules cover this option.
As for stuck pixels my understanding is that HTC policy is "any three pixels" or "any two joined pixels".
When buying a phone, we often skip the step by step test because we are too eager for the phone that we expect long. Examine the steps necessary minimum:
* LCD Screen
- You for startup phone, startup screen is white color. You look at the different angles to see what is not normal ?
- When the phone was running, you turn on the camera application. You use hand lens cover>>> screen is black. You can observe different colored pixels that do not? if it occurs, it is dead pixels
*Speakers and external speakers (Make a call, listening to music at a volume level to maximum)
*Wireless connections and to try a few sites....
*Squeeze the cover slightly to see if sure?
*..................
Hopefully my experience was helpful for you and sorry for my poor English
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
I also have one dead pixel mid-right colored green. When I first got it i checked well and it was not there. After a few days it is there.
I bought mine during my business trip to Hong Kong. I went to the shop and asked my dealer to change vthe unit but they said there should be at least four dead pixels in order to change within 7 days. Also they told me to call the htc office but it was weekend and i will be leaving HK on the folllowing monday. so I had no chance but to live with it. I will send an email to Htc to check what they will say.
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
To add my 2 cents, when ever i have some kind of issue, i will always make it over the top and add some juicy details when calling any company. For example i will say that my screen starts to loose colors after being on for more then an hour. I know it's not good in a sense, but when something costs 500+ euro, it should work fine for more then few month. In 10 or so years, my stuff was always replaced with a brand new one.
Regards.
Tezray said:
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
This is insurance fraud, its illegal, classed as theft and is causing insurance premiums to raise for the hardworking Joe who legitimately pays for his insurance.
Lankius Maximus said:
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
Click to expand...
Click to collapse
Glad to hear jscreenfix helped your problem but...
DaMastachief said:
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
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Click to collapse
Hello Folks,
sorry for not being able to answer quicker, but I came back late from work and couldn't access the site due to overload until now.
My dealer called me back and I explained everything to him and also told him that I won't send it in for repair again as I had a nightmare with him already with my Hero. He spoke to his boss, called me back and told me that they will make an exemption and change my phone. I am getting a brand new one, I am really excited and very happy and satisfied.
On the other hand I hope that this pixel issue won't happen again.
Lucky me I always keep everything in the package and take care about my gadgets very nicely. I already did a reset, cleaned it and put everything in order into the package like I got it.
I also don't do any insurance fraud and I am also exaggerating on the phone, but tbh honest guys: You can say whatever you want and try whatever is possible, but those guys at the HTC hotline don't give jack **** about your problems. Their answer is always the same and their flexibility in terms of problem solving is literally zero.
About that JScreenFix, I think it might work with stuck/coloured pixels. But dead black pixels can't be repaired with it. The program seems to cycle and cycle through all colours and tries to somehow calibrate the screen/pixels again. But dead pixels seem to be dead. At least that's what I can say about trying it and another application from the market.
But I will definitely check my phone very closely tomorrow upon receipt and will also do this in the future, because it takes like 1% of the time I need compared to waiting in line at any hotline.
Thanks again for all the hints and also for the link how to take it apart. Tbh I got a bit too much respect to do this and also because my phone is 14 days old and got 11,5 months warranty.
Wish me luck that the new one will be flawless and without any problems.
Cheers!
After reading this thread I decided to look and found one , it is purple so does that mean Jscreenfix should hopefully work?
Jscreenfix is absolutely bullsh*t in my opinion. Mine is definitely 2 stuck pixels as they are coloured red and blue, not black... But running it for more than an hour and not helping really makes my hopes dashed...