Hi all,
I'm new here, a friend refered me this page to ask for some troubles I'm having with my Nexus 4.
I bought it from ebay about 4 months ago. For all this time, it worked perfectly, no problems at all, running fine.
The thing is that this last week the telephone is doing strange things. While using it, at a few minutes of use, "phantasmal touches" occurs, getting hit the buttons from back, back to desktop and last applications.
Also, after some minutes, or just touching the screen for scroll, the slide malfunction, getting harder to slide, even sometimes this doesn't works, but touching stills operative (sometimes not).
The only way that temporarily works, is locking and unlocking the screen, but problem still appear again and again.
Tried also to restore it (like as it was new). But nothing.
Hope you can help me with this. Thanks.
the-cheshire-cat said:
Hi all,
I'm new here, a friend refered me this page to ask for some troubles I'm having with my Nexus 4.
I bought it from ebay about 4 months ago. For all this time, it worked perfectly, no problems at all, running fine.
The thing is that this last week the telephone is doing strange things. While using it, at a few minutes of use, "phantasmal touches" occurs, getting hit the buttons from back, back to desktop and last applications.
Also, after some minutes, or just touching the screen for scroll, the slide malfunction, getting harder to slide, even sometimes this doesn't works, but touching stills operative (sometimes not).
The only way that temporarily works, is locking and unlocking the screen, but problem still appear again and again.
Tried also to restore it (like as it was new). But nothing.
Hope you can help me with this. Thanks.
Click to expand...
Click to collapse
Have you noticed if it stops or starts doing it if you plug it into a charger (preferably the stock or a decent quality one)
sp99 said:
Have you noticed if it stops or starts doing it if you plug it into a charger (preferably the stock or a decent quality one)
Click to expand...
Click to collapse
The charger is wich it came with the original mobil, and does it also when charging
Is it stock?
sp99 said:
Is it stock?
Click to expand...
Click to collapse
I'm sorry, what you mean with stock.
Have you rooted it or put a custom ROM on it?
sp99 said:
Have you rooted it or put a custom ROM on it?
Click to expand...
Click to collapse
No, it's not.
the-cheshire-cat said:
No, it's not.
Click to expand...
Click to collapse
Is the os up to date? (Settings-> about phone->Software updates->check for updates) Also try wiping the cache partition (I will post instructions of you need them).
sp99 said:
Is the os up to date? (Settings-> about phone->Software updates->check for updates) Also try wiping the cache partition (I will post instructions of you need them).
Click to expand...
Click to collapse
It's updated, and thanks for spending your time with this, I apreciate it, sincerely. Will wait for that instruction!
the-cheshire-cat said:
It's updated, and thanks for spending your time with this, I apreciate it, sincerely. Will wait for that instruction!
Click to expand...
Click to collapse
No problem.
This is from an email from Google regarding my nexus 7, it should be the same:
Hold the*Power Button*until the device powers down completely.Press and hold*Power Button*and*Volume Downsimultaneously.Once at the Android bootloader screen, pressVolume down*until you see the option*Recovery mode.Press*Power*button to restart into*Recovery mode. You should see an image of an Android with a red exclamation point.While holding down the*Power button, pressVolume Up.Use the Volume keys to scroll down to*wipe cache partition*and press*Power*Button*to select it. The device should clear the cache instantly.*Select and press the*Power Button*on*Reboot System Now, then see if the issue is resolved.
sp99 said:
No problem.
This is from an email from Google regarding my nexus 7, it should be the same:
Hold the*Power Button*until the device powers down completely.Press and hold*Power Button*and*Volume Downsimultaneously.Once at the Android bootloader screen, pressVolume down*until you see the option*Recovery mode.Press*Power*button to restart into*Recovery mode. You should see an image of an Android with a red exclamation point.While holding down the*Power button, pressVolume Up.Use the Volume keys to scroll down to*wipe cache partition*and press*Power*Button*to select it. The device should clear the cache instantly.*Select and press the*Power Button*on*Reboot System Now, then see if the issue is resolved.
Click to expand...
Click to collapse
Ok, it's done, I gonna test it for a while and see if it's solved
Nothing, less than a minute to the slider started to fail when moving up and down
the-cheshire-cat said:
Nothing, less than a minute to the slider started to fail when moving up and down
Click to expand...
Click to collapse
Don't quite understand, does that mean it has worked or it still has a problem?
sp99 said:
Don't quite understand, does that mean it has worked or it still has a problem?
Click to expand...
Click to collapse
The problem stills, for example, im in facebook or whatsapp, i slide up and down for reading, and from the nothing it's harder to slide/scroll... it's not that sensitive as before. I mean, with just a slide of the finger at early is scrolls fast, as it must be, but for some reason, after a few slides, with the same finger slide, it just scrolls a bit.
the-cheshire-cat said:
The problem stills, for example, im in facebook or whatsapp, i slide up and down for reading, and from the nothing it's harder to slide/scroll... it's not that sensitive as before. I mean, with just a slide of the finger at early is scrolls fast, as it must be, but for some reason, after a few slides, with the same finger slide, it just scrolls a bit.
Click to expand...
Click to collapse
Have you tried cleaning the screen with (alcohol free) screen wash? Otherwise it sounds like a hardware issue or something wrong with the touch drivers.
Sent from my Nexus 4 using Tapatalk
sp99 said:
Have you tried cleaning the screen with (alcohol free) screen wash? Otherwise it sounds like a hardware issue or something wrong with the touch drivers.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?
the-cheshire-cat said:
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?
Click to expand...
Click to collapse
It's probably the screen protector causing the problem, take it off and then try using the phone again and see what happens.
Sent from my Nexus 4 using Tapatalk
the-cheshire-cat said:
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?
Click to expand...
Click to collapse
Well, for the moment I've done a wipe from all data, the other option from the "recovery menu", and it's been a while using it, and the problem doesn't shows, non of both i mention.
Let's see if this continue like this. Tomorrow I'll let you know.
thanks for all!
after this post, it came again T-T
the-cheshire-cat said:
Well, for the moment I've done a wipe from all data, the other option from the "recovery menu", and it's been a while using it, and the problem doesn't shows, non of both i mention.
Let's see if this continue like this. Tomorrow I'll let you know.
thanks for all!
Click to expand...
Click to collapse
You're welcome Remember to press the thanks/thumbs up button!
Sent from my Nexus 4 using Tapatalk
Nothing, the problem still persist.
I'll see if I must clean the screen (it has a screen-protector althought). If not, I don't know what to do, unless I send it to someone if can repair it or something... :crying:
Related
This is my second one. The last one had the same issue. I've never dropped it. Help...
Pull the battery and try to load it back up
Jimmmycrackcorn said:
Pull the battery and try to load it back up
Click to expand...
Click to collapse
Did that, sorry should have said in the OP. I even tried installing different ROMs.
Do you have BsB tweaks installed? If so, go in that app and turn off the "tap time" setting...that's been known to cause this type of symptom.
sirphunkee said:
Do you have BsB tweaks installed? If so, go in that app and turn off the "tap time" setting...that's been known to cause this type of symptom.
Click to expand...
Click to collapse
Nope, and I wouldn't be able to anyways, unless I can finally get application that allows me to control the phone from my computer (shoot, I can't remember the name of it) to work. The touch is completely dead.
EDIT: Shoot, never mind I think I do have that installed. I'll try that.
MyMobiler! That's it.
Nevermind, I installed a different ROM so any settings were deleted, right? That can't be it. Gah it's happened every two months.
wont respond like... the screen is just black? or it comes on but you cant do anything with it?
ek9beast said:
wont respond like... the screen is just black? or it comes on but you cant do anything with it?
Click to expand...
Click to collapse
The latter.
I have what sounds the same problem
the other day I noticed that it was starting to play up, and then the touch screen just would not work. It shows the screen but there is no response on touch HELP anyone
Press the end or back button fairly hard. Sometimes that seems to make it work again for a while, then call HTC and see if they will warranty it, they did mine.
I was running an older Paramid version of dunphp's ROM, and right before swtching the ROM my touch screen start to not function. I could not pull the ring up to unlock the screen. I rebooted multiple times. Cleared Dalvik and fixed permissions. It finally worked after attemptiing to unlock it for what seem like abother 500 times.
I was going to change over to his latest Deisre HD ROM anyway. So I did a Task 29, and cleaned and reinstalled everything from scratch. It worked perfectly for about 5 days. Now I am getting the same issue with my touch screen. It just seems to go out. Is this typically what happens when it's about to die?
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
cmajewsk said:
Never mind. I Task29, and flashed a Windows Mobile ROM just to see, and yeah...it's dead...
Click to expand...
Click to collapse
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
lolkoz said:
You have semi-dead digitizer. But it is nothing you can't temporarily fix every time it happens. Just push red (end call) button really hard for a while and it will get fixed for a while. I recommend you using button savior and lock screen with it and unlock with any other button than red one, it should be permanently fixed then. Please hit the thanks button if I helped you.
Click to expand...
Click to collapse
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
cmajewsk said:
I hit the thanks button as you gave me hope. I am currently using my old TouchPro 2 with an old NRG Titanium Rom on it for the time being, but will try this today. I’ll install “button savior”, but what am I supposed to do with the app? What settings do I run? I think you are totally right about this, as I noticed when I was unlocking my phone, using the green call button worked most often, but now that’s not even working.
Click to expand...
Click to collapse
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
lolkoz said:
Yes, I have exactly the same problem as you have. My phone was working flawlessly for like a year and a half, but last week all of a sudden the touchscreen sometimes didn't work and sometimes it did. So I tried literally everything, I was fixing my permisions all the time, wiping dalvik, task29, remaking parrtitions, even bought a new sd card. But few days ago I found a solution, by pushing red button really hard (because the digitizer is right behind it) and not using it after. The Button Savior app is a simple app that makes a very little transparent icon on your screen and when you tap it, the menu of buttons will come up (with the same buttons as your hard buttons on your device) so every time you will want to lock the device you will do it on your screen, and won't have to push the hard button and come through all the hassle of pushing the digitizer. I really hope I helped you, as this very same problem was driving my crazy for the past few days.
Click to expand...
Click to collapse
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
cmajewsk said:
Nah, that didn't work...my digitizer must be completely dead. I held the Red Button for a while and holding it down really hard...made no difference..oh well guess a dumb phone until the Prime comes out....thanks anyway.
Click to expand...
Click to collapse
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
lolkoz said:
Aww, that's a shame. I really tought it would help. It doesn't work every time, maybe you can try it few more times. If it's not even then going to work, then maybe you should get your digitizer replaced.
Cheers
Click to expand...
Click to collapse
How long do you hold the red button? Also, I am pushing down really hard. I didn't know you could get the digitizer replaced...I wonder who would do that (no way would I send it to HTC and wait a month), and how much that costs...?
HTC sends phones back crazy quick. Atleast that's how it was for me. They actually sent it back the day they got it from what I remember. It did take a while though for the phone to arrive to HTC (this depend who and from where you send it though) If your phone still has warranty I seriously recommended you send it yo HTC. Just remember to flash it 100% stock before sending it.
Sent from my HD2 using XDA App
Well believe it or not, after pressing the Red phone off button for an eternity and applying a ton of pressure, it's working. I am sure it won't be for long. I have a shortcut to lock the phone on the screen. So basically your saying I should stay away from hitting the Red phone off button, or else that will kill it again? What about the other hard buttons?
I am in the UAE at present, so it might be better for me to just order a digitizer and do the repair myself. I see there are a lot of YouTube videos on the subject.
Thanks everyone for your help!
Hey
I had my Nexus 4 for a while now and today suddenly I have a problem with my touchscreen. It suddenly happend, it didn't fall or nothing.
So, the problem: there is a part of the screen that doesn't function properly. It's at a certain y value or height. It noticed this today when I wanted to swipe down the notification bar. Half the time it flips back up or doesn't do anything at all, sometimes it does work. If I swipe "fast" before that height, it usually works.
I downloaded an app to test the touchscreen and at that height it registers 2 or more fingers or it snaps above or under that line.
Can I fix this or do I need to bring it back for warranty? Is this a software or hardware issue? I also did a reset, but that didn't help...
I uploaded some videos to illustrate (can't post links so insert this in the youtube links please):
1. The problem: /watch?v=kNLbSU0smcw
2. Test: /watch?v=B8ERuBtYeBA
Edit: When I hold the phone horizontally, the notification bar works perfectly.
Many thanks,
Aaron
Update: from yesterday until now the screen was even worse, like I was touching it with 100 fingers, it went totally crazy...
A few hours later it works perfectly normal again
Any ideas?
Ok, I still have this problem...
However, the problem is present and I switch a few time to the lockscreen and back, it's fixed most the time. So I think this must be a software issue.
Maybe undoing a few updates might help? What's the best way to do that?
Are you on a Custom ROM / Kernel? If so, go back to stock ROM and Kernel and see if the problem still exists.
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Maser00 said:
No, never used other roms, kernels or rooted..
Verstuurd van mijn Nexus 4 met Tapatalk
Click to expand...
Click to collapse
Strange, it's probably a problem with the phone then.
Sent from my Nexus 4 using xda app-developers app
I have the exact same issue.. Did you manage to solve it?
Nope, but sometimes I can use it like a week with no problem and sometimes I have it everyday.
At first I thought it might be because of the low temperature in my bedroom, but I tested it and I don't think that's the reason. I removed the cover I bought too, but I need to use it a bit longer to be sure it doesn't happen without cover. After that I'll put on the cover again and check again.
Is it possible that it happens when it is charging? Mine does this when it is charging.
No, as far as I know it's not affected by charging. The first time I had this problem I just picked it up from my desk..
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
AW: [Q] Touchscreen problem: hardware or software?
biffsmash said:
Is it possible that it happens when it is charging? Mine does this when it is charging.
Click to expand...
Click to collapse
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
fmartinezjr said:
I had touch screen issues as well, less than one month after getting the phone.
Occasionally, after pressing the power button to power up the display, the touch screen would not be responsive. I need to turn off/turn on the display again for it to work. It finally conked out one day when the entire part used for soft keys doesn't work anymore. Just an instant before this happened the touch screen started acting crazy for a few seconds.
Had the touch screen and LCD replaced under warranty.
The problem now is there's a bright white blob in the upper right corner of the LCD, and the proximity sensor sometimes doesn't work, resulting in no display when making or receiving a call.
Click to expand...
Click to collapse
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
Maser00 said:
Yeah, turning the display on/off a few times (so lock/unlock) helps sometimes. The warranty is a bit of a problem here, I bought it in Germany (MediaMarkt), but I live in Belgium. I tried registering at the LG site (Belgian version), but no option to select a Nexus 4 there for support... I did a live chat at the LG site, explained my problem and the helpdesk guy just left the chat I tried to contact them using Twitter, but they never replied. I asked MediaMarkt and they said I'd have to bring it in the a German MediaMarkt... It's a long way to Germany, so I'd rather not do that unless I can't solve it and they reject the warranty in Belgium (although they are obliged to).
I'm also worried that I'd get an even worse phone, like the problems you have with your new phone :s
Click to expand...
Click to collapse
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
AW: [Q] Touchscreen problem: hardware or software?
YeledKaki said:
I know it might be a stupid and useless answer, but have you tried cleaning the screen?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That was my first thought. But yes I cleaned the screen and my fingers
But as I said after removing the USB power it works normal again.
Sent from my Nexus 4 using xda premium
PROGUERAM said:
Ok..I have a RaZr and this happened to me too. One fine day. Playing a game. In the middle of nowhere. I was scared. S*it scared. So what did i do?
I just did a soft reboot. Pressing the right combination of keys and the phone reboots.
Also, here is a very long drawn attempt, but can u try doing a wipe data/dalvik/cache?
Go into stock recovery and do the rest.
It may help, it may not help.
WARNING: YOU WILL LOSE ALL DATA while doing this.
And oh: I am sorry but I think this is a hardware issue. I may be wrong.
Click to expand...
Click to collapse
What's the combination? I'll try remove that folder if the problem occurs again.
Talal916 said:
I had the same issue with my EVO LTE. It would go away and come back just like yours. It wasn't a software problem , so I sent it in under warranty and they're fixing it free of charge.
Sent from my Nexus S 4G
Click to expand...
Click to collapse
Yeah, but the warranty isn't easy to get...
scherfa said:
I have the same problem. I am using an other USB adapter for loading. And while the N4 is charging the screen responds like crazy. It often detects two fingers instead of one... And using the keyboard is impossible... If I use the original USB adapter it works with no problems...
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I bought a cheap usb charger facing the same problem with touchscreen on my iphone 4 and also with nexus 4. I threw it away and I'm using the original, but if you want to replace it pay attention to the cheap one
Sorry for my bad english, I'm italian, greetings from Italy
You have to have a custom recovery to wipe cache. Just reboot into it and select wipe cache
Sent from my Nexus S 4G
I keep getting multi window popping up for no reason. I rest my phone on my pinky when I use it and wonder if that has something to do with it. Like the capacitive key is shorting on the frame and registering my pinky as a capacitive key press. I've watched as it happens and my pinky is no where near the recent apps key, basically dead center on the charging port. Anyone else having this issue? Really don't want to go through the hassle of a return, but it's getting really annoying.
The same issue for me. Once it appeared when i only read a web page and didn't youch the screen. I have S7, not edge.
I'd suspected Google keyboard but I uninstalled it and the issue remains.
libb said:
The same issue for me. Once it appeared when i only read a web page and didn't youch the screen. I have S7, not edge.
I'd suspected Google keyboard but I uninstalled it and the issue remains.
Click to expand...
Click to collapse
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.
Are you left handed? When I didn't have a case, I kept accidentally pressing the back key with my palm without realising but I'm right handed
Sent from my SM-G935F using Tapatalk
supremekizzle said:
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.
Click to expand...
Click to collapse
Mayby
CuBz90 said:
Are you left handed? When I didn't have a case, I kept accidentally pressing the back key with my palm without realising but I'm right handed
Click to expand...
Click to collapse
No
Can anyone who knows hardware weigh in on this?
supremekizzle said:
Can anyone who knows hardware weigh in on this?
Click to expand...
Click to collapse
I can't tell you why it's happening, but I will say that this is one reason many Android fans prefer on-screen buttons that are controlled by the touchscreen drivers. They are more reliable and don't have little issues like being too sensitive or not sensitive enough or ghost presses, etc.
I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4
Zychic said:
I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4
Click to expand...
Click to collapse
Where'd you get the software update? I checked about device and nothing is there.
supremekizzle said:
Where'd you get the software update? I checked about device and nothing is there.
Click to expand...
Click to collapse
Normal OTA. Settings -> About Device -> Download Updates Manually.
My Phone is a "Nordic Edition" but the model is SM-G935F so it is the international one.
My carrier is Telenor Norway.
supremekizzle said:
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.
Click to expand...
Click to collapse
Zychic said:
I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4
Click to expand...
Click to collapse
Thanks, this is very perfect answer. I tried only reboot and it seems OK now. Perhaps some ghost in the device?
In every case I'm waiting for update and hope it'll help.
I have exactly the same issue, so far I couldn't solve it
libb said:
Thanks, this is very perfect answer. I tried only reboot and it seems OK now. Perhaps some ghost in the device?
In every case I'm waiting for update and hope it'll help.
Click to expand...
Click to collapse
the issue is not fixed i'm afraid. i got the multi view popup again when i was using chrome. so the update did nothing :/ i'm gonna replace the device i think, i'm gonna call Samsung tomorrow and get them to use the app "Smart Tutor" so the can check if it is a hardware or a software issue. ill keep you posted.
A temp fix you can use is https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle the app will disable the multi window feature so when the phone presses the button by itself nothing happens. cheers
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
Click to expand...
Click to collapse
I could understand accidentally hitting it, sure. However, I have no fingers near the recent apps button when it activates. That's why I theorized it shorting out on the frame of the phone.
Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
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Click to collapse
yes you can disable it, download https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle
i have a friend that also have S7 edge and this is not happening on his phone, so its def a bug or a hw error :/ cheers
Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
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Click to collapse
I have the issue on S7, flat version. It appears also when it lays at the desk and I don't touch it.
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Zychic said:
the issue is not fixed i'm afraid. i got the multi view popup again when i was using chrome. so the update did nothing :/ i'm gonna replace the device i think, i'm gonna call Samsung tomorrow and get them to use the app "Smart Tutor" so the can check if it is a hardware or a software issue. ill keep you posted.
A temp fix you can use is https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle the app will disable the multi window feature so when the phone presses the button by itself nothing happens. cheers
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Thanks for the link but this is not solution for such expensive phone. Please inform if you have something new from support.
Just wait for the sw update
Yes, it happened to me a few hours ago when it was just laying on a table, nothing touched it at all :/
libb said:
I have the issue on S7, flat version. It appears also when it lays at the desk and I don't touch it.
---------- Post added at 12:12 AM ---------- Previous post was at 12:10 AM ----------
Thanks for the link but this is not solution for such expensive phone. Please inform if you have something new from support.
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Click to collapse
i agree, its just a temp fix for me, ill use it until i can get it replaced, ill post the info i get from support tomorrow, ill prob return it on Monday.
Hi ,
I recently had a bad time getting our of the DFU mode, had to open the hand set, move things around and hoping to get through this all, now that the handset is alive again, the Back and Recent Capacitive buttons are not working, however the Home button is working fine.... I then proceeded to unlock the boot loader and loaded the Vortex rom but it still has not fixed my phone, so is this something which i screwed up during my dissembling of the phone or can this still be salvaged??
SBFarooq said:
Hi ,
I recently had a bad time getting our of the DFU mode, had to open the hand set, move things around and hoping to get through this all, now that the handset is alive again, the Back and Recent Capacitive buttons are not working, however the Home button is working fine.... I then proceeded to unlock the boot loader and loaded the Vortex rom but it still has not fixed my phone, so is this something which i screwed up during my dissembling of the phone or can this still be salvaged??
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Click to collapse
I would try and open it again to look and see if anything is loose with the connectors for the capacitive buttons.
troy5890 said:
I would try and open it again to look and see if anything is loose with the connectors for the capacitive buttons.
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Click to collapse
Ahem.... where exactly would you say that connector might be? Thanks for replying though ..
SBFarooq said:
Ahem.... where exactly would you say that connector might be? Thanks for replying though ..
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Click to collapse
I think maybe on the side where the battery is resting. I'll have to go take a look again to confirm but I'm in a lecture at college right now so when I have time I'll come back and confirm it.
troy5890 said:
I think maybe on the side where the battery is resting. I'll have to go take a look again to confirm but I'm in a lecture at college right now so when I have time I'll come back and confirm it.
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Click to collapse
I would be grateful !
I think it hasn't got a dedicated connector, it might be the same connector as the screen. Maybe seeing JerryRigEverything's video would be better though
troy5890 said:
I think maybe on the side where the battery is resting. I'll have to go take a look again to confirm but I'm in a lecture at college right now so when I have time I'll come back and confirm it.
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Click to collapse
Hi, did you get a chance to look at the board?
SBFarooq said:
Hi ,
I recently had a bad time getting our of the DFU mode, had to open the hand set, move things around and hoping to get through this all, now that the handset is alive again, the Back and Recent Capacitive buttons are not working, however the Home button is working fine.... I then proceeded to unlock the boot loader and loaded the Vortex rom but it still has not fixed my phone, so is this something which i screwed up during my dissembling of the phone or can this still be salvaged??
Click to expand...
Click to collapse
Did you get a chance to find out what was the problem?
I'm not sure if Vortex ROM has this setup, however did you try the button swap in settings? I have seen this happen before with a teardown but haven't seen a solid solution.