[Q] Weird S4 screen issue - any ideas (?) - Galaxy S 4 Q&A, Help & Troubleshooting

Hello everyone. I've been using my S4 for quite some time now, almost a year. I always kept in its protective case and had a screen protector from day one. Never dropped it. Virtually no scratches on the screen protector. A few days ago I noticed something that looked a bit like cracks. I'm attaching some images, here's how I can describe them:
they're underneath the glass
there are no markings, scratches or anything on the surface of the glass or the screen protector in that area
the sensitivity of the digitizer has not been affected, nor has the display itself
they are advancing very slowly, the first day I noticed them the smaller ones were barely visible
they almost look like air pockets in the glue that keeps the display and digitizer together (?), cracks are not that wide i think
never buying a Samsung phone again
Is this a common/known issue ? I've seen and used tons of smart gadgets, but this is the first time I've encountered such issue.
Thank you

this is really interesting

NK0d3R said:
Hello everyone. I've been using my S4 for quite some time now, almost a year. I always kept in its protective case and had a screen protector from day one. Never dropped it. Virtually no scratches on the screen protector. A few days ago I noticed something that looked a bit like cracks. I'm attaching some images, here's how I can describe them:
they're underneath the glass
there are no markings, scratches or anything on the surface of the glass or the screen protector in that area
the sensitivity of the digitizer has not been affected, nor has the display itself
they are advancing very slowly, the first day I noticed them the smaller ones were barely visible
they almost look like air pockets in the glue that keeps the display and digitizer together (?), cracks are not that wide i think
never buying a Samsung phone again
Is this a common/known issue ? I've seen and used tons of smart gadgets, but this is the first time I've encountered such issue.
Thank you
Click to expand...
Click to collapse
yeah thats the adhesive between screen and the glass peeling off..

Not sure what to do here. I could try to _gently_ apply some heat (via a hair dryer), but I think I rather send it to an authorized service. It's still under warranty and it's not my fault so they should fix it for free. It's not that much of an issue now, but it will kill it's resell value later. One thing to learn out of all this : Samsung - never again. Sony and LG look so much better now.

Voting for a 1.april fools joke. Seems like you've just scratched the top layer film. The clue is where
the scratch ends that has accumulated plastic (white dot)
Sorry to O.P if I'm wrong!

Once I'll get home, I'll try to snap a picture with the screen protector raised. I don't want to remove it because it was a pain installing it. It is underneath the protective glass, I didn't even give it a thought that today was April 1st.

UXELLR said:
Voting for a 1.april fools joke. Seems like you've just scratched the top layer film. The clue is where
the scratch ends that has accumulated plastic (white dot)
Sorry to O.P if I'm wrong!
Click to expand...
Click to collapse
Ok, that's the best I could, it's not really confortable holding the camera while I lift the screen protector while I try to keep it in focus. These screen protectors tend to build a lot of moisture underneath them, never expected that. Anyway, you can probably see, the problem is not a scratch on the screen protector.

My bad, proof enough! I feel sorry for you, never seen that one before.
If you now you haven't done anything wrong the blame is on Samsung. Maybe you should go with your initial thought about sending it in under warranty.
Itcould be they have seen cases like this and know about the problem. Fixing yourself seems risky. There are guides
changing the touchscreenglass on youtube.
Good luck, wathewer you choose to do! Please report back to this thread if its get fixed or not.

Related

Scratch-resistant screen?

Anyone know how tough the glass screen on the Hero is? I've been mollycoddling mine ever since I got it, but my brother just slings his iPhone in his pocket and it's never scratched.
My Touch Diamond screen ended up with countless tiny scratches after 6 months living in my pocket. :-(
Can confirm, concrete and the screen do not mix.
Get a screen protector
Hero's screen is made of "gorilla glass" same as the Iphones
I've been taking good care of mine too, only keeping it in an otherwise empty pocket. Somehow managed to get a tiny scratch tho.
Sorry for reviving the thread, but didn't want to start a new one. Can anyone confirm that the screen is indeed made of the same material as the iPhone per NisseGurra's post? (not doubting, just would rather ask and potentially find a source that confirms this )
I must say that the screen to me feels more plasticy than the iPhones ( I've held them side by side ).
I bought some protector screen off ebay, and so long as you put them on with care, they're very good.
Yeah I threw one on that came w/ a Flexishield case I purchased from eBay, but now I'm really starting to appreciate the anti-grease coating that was on the screen before I put the protector on. That's why I was wondering... if it truly is a scratch-resistant screen, I'd consider going protector-less for the sake of having a TON less smudging.
while it's pretty expensive, I suspect the HTC official screen protectors must have the anti-grease coating too - I certainly haven't noticed a difference in smudging level
in a small portion in the corner of my screen i thought i would test this out, even using a screw or blade with a fair bit of pressure it didnt scratch i think for normal usage ie keys in pocket you will stay scratch free.
I must admit, whatever they have coated the screen with seems to be far less scratch prone than other handsets I've had.
I do look after it TBH, but then I always do look after my handsets, hate scratched screens.
It does appear to be coated in a plastic and does not feel like glass. yet its cold to the touch just like glass would be, whereas plastic would feel 'warmer' to the touch.
In the most supreme irony, my screen has picked up a couple of small scratches. Lol. No clue where from either, it hasn't been dropped or mistreated.
Seems a screen protector is in order.
soulehmoo said:
In the most supreme irony, my screen has picked up a couple of small scratches. Lol. No clue where from either, it hasn't been dropped or mistreated.
Seems a screen protector is in order.
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Click to collapse
That's bizarre, especially considering your little corner-of-the-screen test!

scratch resistance?

Ok.. so I'm going down to get my HD2 today... Any reviews on scratch resistance compared to a non scratch resistant phone? Like my women I like my phone as naked as possible all the time.. I usually keep my phones out of cases and without screen protectors.. but this one with such a giant shiny screen I'm considering.
Opinions? Anyone with a few months of unaltered/uncovered Hd2 experience... comments would be greatly appreciated.
tri0xinn said:
Ok.. so I'm going down to get my HD2 today... Any reviews on scratch resistance compared to a non scratch resistant phone? Like my women I like my phone as naked as possible all the time.. I usually keep my phones out of cases and without screen protectors.. but this one with such a giant shiny screen I'm considering.
Opinions? Anyone with a few months of unaltered/uncovered Hd2 experience... comments would be greatly appreciated.
Click to expand...
Click to collapse
if you search this on youtube (or even google) you'll find a video proving just how ridiculously scratch proof the screen is.
I pretty much guarantee you're about to get a torrent of comments, all from people insisting that the screen is 100% scratch resistant and that you're a fool if you waste money on a screen protector. 99% of posts on this subject do say that. However, I have seen about 4 or 5 posts in the past 5 months (since getting mine and therefore ending up on this forum) stating that it's not impervious to scratches. There's a few people out there that do wish they'd got screen protectors.
You'll also be linked (no doubt) to a video on YouTube of a guy using keys and a razor blade on the screen. (Edit: Lol - see above!) These leave no apparent scratches, but it does scratch the screen. It scratches it in a manner that is so slight that it can be wiped off, but it will come back again. Trust me - that's what happened to mine. I have since applied a screen protector and have never seen it since. (The scratches are so slight that you can't see them, but natural oils on your skin make it show up, so you end up having to clean it off after every use. A screen protector obviously stops any oils or greasiness getting in there, which is why I've never seen it again.)
Anyway, for the sake of a few quid, I personally think you'd be daft not to. It a "just in case" measure, but I'd rather have a screen protector and not need it, than regret not getting one.
Incidentally, if you do look into getting a protector, I'd highly recommend the one I got. You can take it off and wash it if you get stuff behind it when you apply it! It's great for me as I seem to attract dust and cat hairs!
http://www.protectionfilms24.com/article/vikuiti-dqc-160-screen-protector-htc-hd2-28087.html
A bit more pricey than most, but 3 for 2 is good and it really is a good protector.
Hope this helps mate
http://wiki.xda-developers.com/index.php?pagename=HTC_Leo
http://www.youtube.com/watch?v=LYZF0e3HVaI
Screens on HD2 are the same type of crap screen as on Iphony. They are made from glass so not so resistant to drops and hits as any other HTC screen. Trust me screens from other HTC's are super durable as I dropped my phone on m-way at m-way speed from my motorcyce and phone was working no cracks on screen.
I have put screen protector because screen is less sensitive and ghost touches do not appear so often but also because protector is plastic it provides extra layer of protection for screen.
At first I thought HD2 was really scratch resistant. But when I saw my friend who was trying to install a cheap screen protector on his HD2 with my credit card, I changed my mind. After installing the screen protector, which result was really bad with too many bubbles, he took it out, cleaned the screen again with cloth. And guess what, under the bright light, we noticed a small hair line scratch, really hardly noticeable, but, definitely by the credit card.
So please dont believe in these videos. Put in a screen protector for your HD2. Try martin fields or brando, they are 99% clear so your HD2 will still be naked as u wish.
I dropped my phone today, only from no more then 6-7 inches, it slid along the ground screen side down for a couple of feet, fearing the worst I grabbed it and was surprised at how little damage there was, the case has a scuff where it hit the floor and there are very light scratches on the screen but only barely visible under direct bright light.
Gutted that it's marked already but hey could of been a lot worse
thanks for the replies... well I picked up the Hd2 and so far so good.. loving it.. especially now that I'm tethering at work at fantastic speeds.. and incoming calls can come in and the tethering continues to work.. kicks my palm pre's butt in that regard.
As far as screen protector.. I'm gonna throw one on.. if it annoys me I'll remove it and not worry about it.
Thanks again for the input

Repair small scratch in screen...

Hello,
Does anyone know of a way I can fix a small (2/3") light scratch on my Nexus' screen without replacing the whole thing? The scratch is just visible enough to be annoying and can barely be felt when running your fingernail over it to give you an idea of how deep/shallow it is. I was hoping maybe some good glass polish and microfiber cloth might smooth it out...
I also heard that a good screen protector can pretty much hide small scratches as well. I thought about getting the seidio cover, but really wanted to repair the scratch first.
Thanks in advance for any help.
Wes
Polish would be the best bet I reckon.
How did you manage to scratch it?
I thought the Nexus' screen was near scratch resistant (excluding falls, concrete, sand, etc)?
Anything harder than glass can scratch it. I used to think that rubbing it on my jeans was safe. But I think there was a small particle of something. I scratched it Barely visible though, wouldn't even call it a hairline scratch. But there was something there that could scratch the glass, a small particle of sand or even a glass dust particle or something would do it.
i have a bunch of very tiny micro scratches that can only be seen in direct sunlight. and i've babied my phone like no other. nothing except my finger tip has touched the screen. i'd like if others can test their phones in the sunlight to compare. no its not the diagonal touch digitizer. these scratches are vertical and some horizontal, right near the center of the screen, where you would scroll on web pages etc.
since i've literally babied this phone, and these scratches keep getting worse by the day, i can only assume that this is normal and everybody is having these scratches. i have probably 40-50 at this point.
FYI in a normally lit room, my screen looks FANTASTIC, and you would not for one second think there is any such micro scratches. but in sunlight, sure enough, they are there, only can see them at a certain angle.
also i cannot feel these scratches, they are really that small where its not noticeable. but they are absolutely from scrolling the screen. and i touch this thing so lightly its like i barely touch it at all!!
please check your phone too. thanks.
Thanks for all the replies. I have no idea how it got scratched...it resides alone in my front pocket most of the day. I ordered a seidio clear screen protector for it so hopefully it won't get anymore...
Mine are only visible in direct light, too. I can't see them when the screen is on, but when the sun or a light source shines directly on it I can see them. They aren't bad...just noticeable to be annoying...Haha.
Anyway, I guess I will just live with it since I am not very good with polishing compounds and will probably just end up with lots of swirl marks. I just hope they scratches don't grow into cracks with day-to-day use.
Edited: It does make me feel better that I am not the only one with scratch issues.
Thanks again.
Wes
I recommend iDrops. I have a bottle at my disposal and I have removed all kinds of scratches from my various phones and electronics.. Luckily I haven't had to use it on my Nexus yet, but I have no worries that'll it'll work great if I ever need them.
It's a little pricey, but well worth it for how well they work (as long as you follow the directions and spend the TIME it takes to remove the scratches)
http://podshop.com/idrops/
I recommend iDrops.
Click to expand...
Click to collapse
I just ordered a bottle. If this works, I will recommend it to all my friends...a product that actually removes (or at least covers up) scratches well can make a lot of money...
I really hope it works.
Thanks for the suggestion.
Edited: Do I need to do the whole phone screen to avoid making a "depression" where the scratch is?
Wes
so still nobody has checked their phone in the sunlight to confirm if they too have scratches on the screen?
Sorry since the scratch I got I've put a screen protector on it. Can't even see the scratch I had and I can't see any faint ones in the middle.
yeah i got a screen protector too, can't mess around with a $600 dollar phone.
RogerPodacter said:
so still nobody has checked their phone in the sunlight to confirm if they too have scratches on the screen?
Click to expand...
Click to collapse
if you are talking about the diagonal lines visible in bright sunlight those are the touchscreen digitizer.
Ive been babying mine aswell, never in pocket with keys or anything, come to notice there is one tiny scratch right on the edge of the screen(black part, left side midscreen) but its there nonetheless, just an eye sore blah
Chevytuff19 said:
I just ordered a bottle. If this works, I will recommend it to all my friends...a product that actually removes (or at least covers up) scratches well can make a lot of money...
I really hope it works.
Thanks for the suggestion.
Edited: Do I need to do the whole phone screen to avoid making a "depression" where the scratch is?
Wes
Click to expand...
Click to collapse
No, you can Just do the spot where the scratch is.
My best suggestion is to spend time on it. Count on at least an hour of polishing it.
RogerPodacter said:
since i've literally babied this phone, and these scratches keep getting worse by the day, i can only assume that this is normal and everybody is having these scratches.
Click to expand...
Click to collapse
I'm not, just for the record. And I haven't kept special care of it, I regret to say.

Strange Spots on glass

Hello,
After some day of using I've noticed that some areas of the glass seemed to get dirty more than other and always with the same shapes.
If you clean the glass they almost disappear, to return back when you touch the screen.
Someone sayd that can be a problem of the oilophobic protection that doesn't work fine in all the glass, does anyone know anything about?
Here a photo:
htt*://i.imgur.com/ElcH0.jpg
Add a p to http, I'm a new member and I haven't the permissions to post urls..
Might be the anti-fingerprint coating rubbing off. I've read of that happening to people.
The oleophobic coating does wear off - some sooner than others.. Same issues as the iphone 3GS and 4
Best idea is just to clean it, get a screen protector, and be done with it
I had that problem like 3-4 days after getting my device, they where not in the same area like yours , but I went to Best Buy and got it replaced.
That happened to mines too, I was wondering what the hell it might be. I had my spots in all four corners of the display.
The general consensus, to my knowledge, is just that the oleophobic coating used to help prevent finger oils from smudging the screen is just plain ****ty and has a tendancy to wear off rather quickly.
that sucks. screen protector time.
leyvatron said:
that sucks. screen protector time.
Click to expand...
Click to collapse
Maybe you're right, although it's not the way i planned to solve it. :\
Thank you all, anyway.
mines messed up to. I just try not to think about it.
One tip, don't apply any pressure when wiping your phone... it will mess up the coating easily, and then that spot will always show up when you get finger oils on it.
is this issue covered under the warranty?

screen scratches

Is it just me or is the screen on this phone really easily scratched. I got my op6t shortly after launch before there were any screen protectors that worked on the market and have been using it without one and the screen is extremely scratched. Far worse than many older phones I've also used without a protector. Definitely seems like this "gorilla glass" isn't what it used to be.
Would always use a screen protector on any phone,Still have factory applied one on my 6T,won't be taking it off unless it gets scratched.Dont think gorilla glass gives much protection
manus31 said:
Would always use a screen protector on any phone,Still have factory applied one on my 6T,won't be taking it off unless it gets scratched.Dont think gorilla glass gives much protection
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Click to collapse
I've never had a screen scratch like this. I've never had a phone get anything but barely noticeable scratches. This thing is covered with deep gouges. Either gorilla glass quality has gone in the dumpster or this phone doesn't actually have it. But one this is for certain and this screen is very easily scratched like no other phone I have ever used.
bladestonez said:
I've never had a screen scratch like this. I've never had a phone get anything but barely noticeable scratches. This thing is covered with deep gouges. Either gorilla glass quality has gone in the dumpster or this phone doesn't actually have it. But one this is for certain and this screen is very easily scratched like no other phone I have ever used.
Click to expand...
Click to collapse
But you already removed the pre applied screen protector? If not than the scratches are on that protector! Just remove it and you have a new screen [emoji6]
rmaathuis said:
But you already removed the pre applied screen protector? If not than the scratches are on that protector! Just remove it and you have a new screen [emoji6]
Click to expand...
Click to collapse
I got rid of that after a week. It was a sticky fingerprint magnet. Just terrible.
I share the same experience (not with the 6T though as it still has its original screen protector but) because my previous phones S8 and S9 seemed to scratch easier than my older phones. So I was afraid the same would happen to my 6T.
I did some research and this might have something to do with that more recent tempered glass generations have become 'more tempered' which may lead to scratches more easily. ''More tempering “makes the whole screen more tolerant to overall bending, as in dropping the phone,”. “But it does not necessarily improve the hardness of the glass [and] might actually make it slightly worse. It’s the hardness that enables scratch resistance.” - The Verge
This might be true or false, however, also don't forget that phones have become bigger and especially their screen to body ratio which perhaps makes scratches more prominent, as a scratch on the screen is more noticeable than one on the bezel.
You must be exposing it to some serious hard dust or setting it face down on hard surfaces. I had no screen protector on mine for almost a month and it was still flawless when I applied a glass protector about a week ago. With no changes in usage, there are several noticable deep scratches on my screen protector after just over a week using it. Something else must be at play with your situation
Swimguy14 said:
You must be exposing it to some serious hard dust or setting it face down on hard surfaces. I had no screen protector on mine for almost a month and it was still flawless when I applied a glass protector about a week ago. With no changes in usage, there are several noticable deep scratches on my screen protector after just over a week using it. Something else must be at play with your situation
Click to expand...
Click to collapse
It never lays face down it's always in my pocket or face up sitting somewhere. My older phones were even subjected to much harsher environments do to previous occupation. This thing should not even have minor scratches with how I treat it but instead it's covered top to bottom in scratches many of them very deep and noticable. My old phone would sit on a welding bench half the day with grinding Sparks flown at it regularly and it's in much better condition than the 6t that's been babied since opening.
Well I'm sorry to hear that I can only assume that you got a bunk unit because that's insane and I would be pissed!
using mine without screen protector since launch, not a single scratch
bladestonez said:
Is it just me or is the screen on this phone really easily scratched. I got my op6t shortly after launch before there were any screen protectors that worked on the market and have been using it without one and the screen is extremely scratched. Far worse than many older phones I've also used without a protector. Definitely seems like this "gorilla glass" isn't what it used to be.
Click to expand...
Click to collapse
I'm having the same issue. I've never used a screen protector since I got my Nexus 1 way back in the day. I've never had an issue with screens scratching until now. I finally broke down and bought a tempered glass screen protector. Anyone know if OP or T-Mobile will warranty this? (bought from T-Mobile)
I also had this phone like three days ago... I took the screen protector off just the day after and the scratches the screen is recieving is really serious... Have been wondering where the scratches is coming from. I hardly put in my pocket and the screen is always up. Just can't understand. I regret taking the protector of tho. From the reviews I thought it was hard to scratch, guess I'm wrong.
Nana Dwomo said:
I also had this phone like three days ago... I took the screen protector off just the day after and the scratches the screen is recieving is really serious... Have been wondering where the scratches is coming from. I hardly put in my pocket and the screen is always up. Just can't understand. I regret taking the protector of tho. From the reviews I thought it was hard to scratch, guess I'm wrong.
Click to expand...
Click to collapse
Typically the more resistant to cracking and breakage the glass seems to get the more it scratches.. But that could just be me

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