[Q] [Help] No 4g / LTE option LG G2 D802 - G2 Q&A, Help & Troubleshooting

Hi, I cant seem to switch my phone to 4g / LTE. I've tried the various *# hacks like LTE only, but i only get 'Not supported'. Anyone else experiencing this? I was using 4g and getting 4g speeds on my N5. The phone was previously locked and I unlocked it straight away after receiving it.
The software version is D80210g-234-30

Anyone?

im also interested on how to fix this. anyone?

Turns out it was just a problem with the sim / network I was using (Tesco (o2)). When I tried with another 4g sim the options for LTE showed just fine

Wezi said:
Hi, I cant seem to switch my phone to 4g / LTE. I've tried the various *# hacks like LTE only, but i only get 'Not supported'. Anyone else experiencing this? I was using 4g and getting 4g speeds on my N5. The phone was previously locked and I unlocked it straight away after receiving it.
The software version is D80210g-234-30
Click to expand...
Click to collapse
Can you find any solution for this?
I can't switch my phone too *# hack like LTE only --- not supported ://

ozhanbas said:
Can you find any solution for this?
I can't switch my phone too *# hack like LTE only --- not supported ://
Click to expand...
Click to collapse
It was a problem with my network provider, nothing to do with the phone. Try another 4g sim from another network and see if you get 4g / LTE

I contacted LG today about the 4G issues that many experience and I thought I should share the official response:
Many Thanks for your email regarding your LG G2, I am sorry to hear you are experiencing problems in receiving 4G.
Can I just ask whom your network provider is? All main UK network providers bar a couple are receiving 4G via our handset, there are only a few 4G networks at the moment who are yet to approve the software on the G2. Please note it is not a limitation of the handset but is network dependent
The above will also explain why some other people in the area are getting it, their networks are almost certainly among those whom have approved the software on the G2 handset.
I look forward to your earliest response with the network provider, once received we should be able to clarify this for you.
Click to expand...
Click to collapse
So it seems it is indeed a carrier issue.

errikosd said:
I contacted LG today about the 4G issues that many experience and I thought I should share the official response:
So it seems it is indeed a carrier issue.
Click to expand...
Click to collapse
Hi, I have recently upgraded my phone to a sim free LG G2 also, and in doing so spoke to Tesco Mobile about receiving a new 4G sim to match my upgraded tariff.
This has all been put in place but I still have no ability to select LTE in the preferred network section. New APN settings were sent out by Tesco but this didnt make any additional setting options available, has anyone got any more info on this issue or advice?

zeus_01504 said:
Hi, I have recently upgraded my phone to a sim free LG G2 also, and in doing so spoke to Tesco Mobile about receiving a new 4G sim to match my upgraded tariff.
This has all been put in place but I still have no ability to select LTE in the preferred network section. New APN settings were sent out by Tesco but this didnt make any additional setting options available, has anyone got any more info on this issue or advice?
Click to expand...
Click to collapse
You probably also have an non-EUR software version installed on your G2. Where did you buy it from?
If the above stands, the solution is to flash the EUR software version, although I haven't as I do not really need 4G for the time being. 3G is completely fine.

errikosd said:
You probably also have an non-EUR software version installed on your G2. Where did you buy it from?
If the above stands, the solution is to flash the EUR software version, although I haven't as I do not really need 4G for the time being. 3G is completely fine.
Click to expand...
Click to collapse
The handset was purchased from Expansys in the UK and the software is version D80220b-EUR-XX.
So I would not have expected that this issue would come up, it seems to be a unique blend of Tesco(UK) carrier settings and the handset software.
I won't be flashing any new ROM as a solution for a problem which sits with the carrier. Though I am keen to hear if any other users have found an alternative work around.

zeus_01504 said:
The handset was purchased from Expansys in the UK and the software is version D80220b-EUR-XX.
So I would not have expected that this issue would come up, it seems to be a unique blend of Tesco(UK) carrier settings and the handset software.
I won't be flashing any new ROM as a solution for a problem which sits with the carrier. Though I am keen to hear if any other users have found an alternative work around.
Click to expand...
Click to collapse
You already have a EUR software version, so you do not have to flash.
There is a problem with some carriers in the UK not approving the G2 4G software as I have stated above.

Had the same problem.
Changed the SIM for a new one (still labelled 3G 128k) and 4G is fine now (stock JB D802 SIM free).
My previous SIM was almost from the turn of the century (cut to fit microSIM)

I'm having the same problem, no LTE option, here's a solution:
Enter Android test menu by dialing *#*#4636#*#*
Go to Phone Information ... Set preffered network type ... f.e. to LTE/GSM/WCDMA ... if LTE is available, my phone switches to LTE ( showing 4G ) immediately without restarting.

This is what I did
http://mightyintelligence.blogspot.co.uk/2014/06/lg-g2-d802-international-using-4glte-on.html

New Working method to fix 4g on D802

Related

Bell Canada HSPA Network: Unlocked AT&T phones appear as roaming all the time

Everyone,
A few of us have been having a conversation over in the Raphael forum about an issue with the new Bell Canada UTMS/HSPA network. Due to Bell not carrying any HTC /HSPA capable phones, many of us have elected to purchase AT&T phones like the Topaz/Pure or Rhodium/Tilt 2 and get them unlocked. We have all been able to setup network connections etc, but the phones register as "roaming" all the time. I'm assuming that this is because Bell has some master list of IMEI codes for their own phones, and that any time a "foreign" phone registers on the network Bell sends it a "roaming" status. Can anyone confirm how this functionality works? We are all using Bell sim cards, and are not being billed for any roaming fees, so we're really not sure why this is happening. This also seems to happen with unlocked Android phones from Rogers when they run on the Bell network, but not with the Nexus One for some reason. Any help would be appreciated.
Link to thread in Raphael forum...
http://forum.xda-developers.com/showthread.php?t=641299
Bump
Bumping this up, does anyone have any insight into this issue?
any updates? I'm having the same issue.
bobzero said:
any updates? I'm having the same issue.
Click to expand...
Click to collapse
I still have this issue, I haven't been able to find any way around it.
Bump !.
Tilt 2 on Bell same problem
Same problem here...
My phone unlocked Koodo phone is always roaming with my Fido SIM card.
Phone calls and Data work okay, but Radios are always roaming.
Anybody figure this out?
Nope, after more than a year, I gave up and moved onto a new phone.

HTC HD2 won't work with TELUS, Canada

Hi Guys,
I have an unlocked TMo HTS HD2. I have used it in Asia and UK without a problem. But when I came back to Canada, I got problems. I am using TELUS here and Telus doesn't seems to support HTC HD2. I checked this site and used their online tool to check the device compatibility. It shows the HTC HD2 is not compatible with TELUS.
I have tried to find information online about what is the problem and possible solutions. But, I have not came across anything that tells what is the issue. Probably there is something to do with HSPA (telus doesnt support HSPA or so).
So, I thought this will be the best place to know what can be the problem and most importantly possible solutions. I really like HD2 and would really want to use it in Canada.
Thanks.
What about it doesn't work? ALL GSM functions, IE calling, SMS, MMS...or is it just data?
Everything. It won't even catch the signal. I can see the signal bars trying to scan the network but then it stops with an exclamation mark.
leon_nerd said:
Everything. It won't even catch the signal. I can see the signal bars trying to scan the network but then it stops with an exclamation mark.
Click to expand...
Click to collapse
i think Telus has the Bands that are present in the Telstra HD2, thats why your not able to use it, were you able to use it before tho?
No. I have never used my HD2 with Telus before. Is there anything like a firmware update or a software based solution to this problem?
leon_nerd said:
No. I have never used my HD2 with Telus before. Is there anything like a firmware update or a software based solution to this problem?
Click to expand...
Click to collapse
I think you need the Telstra HD2, Tmobile ownt function your phone as it doesnt have the required bands by Telus, try a Rodger or a Fido Sim on your phone and see if you get a connection
My guess is that you've got your HD2 setup to ONLY connect to HSPA - and since they don't support that (edge only) it won't connect. Try changing the setting & see if that works...

GSM Nexus S w/ AWS sim card

Hey guys,
So I am thinking about giving my Nexus S to my little brother. My Nexus S is a GSM model (fido/rogers/at&t) and he has a sim card from an AWS carrier (wind mobile).
I understand that data will not work, all I am looking to do is get calling to work.
I inserted the sim card in the phone and get no signal. The APNs auto loaded. It says registered on network but i get "emergency calls only"
I am running the 4.0.3 OTA modified to work on at&t and such.
The calling should work right? do you guys have any tips???
Thanks
asb123 said:
The calling should work right?
Click to expand...
Click to collapse
Nope.
asb123 said:
do you guys have any tips???
Click to expand...
Click to collapse
Yes, get the Wind/Mobilicity-compatible i9020T model of NS, better yet, don't be cruel to your little brother, switch him to Chatr and keep the phone.
Since Wind does not have a 2G/EDGE network, he will simply be roaming all the time on Rogers; you obviously don't want that.
Like stangri said, he needs the i9020T, otherwise he has to use a plan from the Big 3.
facing similar problem
hey guys,
I am facing a similar issue.
I picked up my Nexus S (unlocked) running on 4.03 from UK, but using it now in India.
Baseband version - I9023XXKI1
Kernel version - 3.0.8-ga178ab4
Build number - soju-userdebug 4.0.3 IML69C 235871 test-keys
When I use any SIM here (Airtel/Vodafone), it is getting into Emergency mode. But strangely the GPRS service works. I am able to browse, stream, email etc. I dont understand how GPRS services are working when GSM isnt?
I am unable to use my new phone! Can anyone please shed some light here...
For you guys having issues with not being able to connect to get signal... Since you are using your unlocked Nexus S's on different networks, you should do as a previous poster suggested... Turn on your Roaming on your phone (both voice and data) and see if that helps.
That fixed my problem that I had with my Galaxy Ace, after I unlocked it myself and put in my SIM card, I was getting no signal... After some digging on the Internets, I found that if I turn my Call and Data roaming on it may work... Guess what, it did.
Hope this helps.

[Q] Samsung Galaxy S4 no lte/4g option

Hi All, I have an unlocked Samsung Galaxy S4 I9505. The mobile provider here in ireland,will be releasing 4g. When I check the network settings, I do not see any reference to lte as an option. Looking on the internet, it seems I may have a hong kong version and they used a rom that did not have lte in it.
My queries are:
1. Will the lte option work on this phone, even though there is no option in the network settings menu?
2. Is there a way of getting this lte to show up in the network section?
3. I have seen a few answers referring to the service menu and here you can supposedly add in the missing lte. I did try and follow it,but nothing happened.
I am not very phone technical. Any replies would be greatly appreciated.
Mark
Post more info about the phone.
theunderling said:
Post more info about the phone.
Click to expand...
Click to collapse
I am not sure what other information you are looking for. It is a Samsung Galaxy S4, I9505 with 16gb. It is 3g/4g capable. When I go into network settings, I do not see the lte option. I have looked on the web, and it seems that this is an issue with these phones sourced from Hong Kong.
i have no options for it either, and i have 4G
That is the problem with xda.People give 10% of the info, and someone like me is expected to guess the rest.
You should be putting down exact phone model, firmware, sim provider, country, phones csc/country of origin.
All I know about hong kong is that is where you get all that cheapo copyright infringement crap stuff.
You could possibly flash a stock rom for your country/carrier, or see if theres a secret menu to get it.
As you suspect, there should be the 4g/3g/2g option like I have on my uk 19505.
help
I am in dublin,ireland and three, Mobile company, has lauched 4g. I bought my i9505 last june. I cannot access 4g. When I go to look at network settings, 4g lte is not listed. When I ordered the phone sim free, it must have been sourced from hong kong. This is a known issue on the web
The phone is running android 4.3, with a bsseband of i9505zhuemk2.
If i flash my phone with kit kat, as i have seen on this forum, will it give me the option for 4g? I have factory restored the phone but with no luck. If i follow the instructions to flash my phone, using o
din, is it usually straightforward ? i am a bit of a newbie with smart phones, so any help is appreciated. Mark
If it was me Id flash BTU 4.3.See user "repulsa" posts as he put up a mega link to download that file quick, opposed to it taking 8 hours from sammobile.
Read a tutorial about using odin first.
I suppose you could even use the 4.3 three rom if you want....
SAmsung Galaxy S4 I9505 still missing LTE Option
Hi,
I have flashed the 4.3 android btu onto the phone, as suggested and it has gotten rid of some of the apps. It was working fine until it would suddenly reboot. I have just factory reset the phone to see if this solves the problem. But the lte 4g option is still not showing in the network setting section. The area I am in cannot access three's 4g signal yet. Does the 4g option in network settings, only show up when you get a 4g signal? or should it be there regardless.
Will upgrading to kitkat fix this issue? I believe samsung will be releasing this version in the next few weeks. If it does, do you think that when I update the os, will make this 4g/lte option appear?
Also is there a link that I could flash to get kitkat that won't invalidate the warranty? TIA MArk
[email protected] said:
Hi,
I have flashed the 4.3 android btu onto the phone, as suggested and it has gotten rid of some of the apps. It was working fine until it would suddenly reboot. I have just factory reset the phone to see if this solves the problem. But the lte 4g option is still not showing in the network setting section. The area I am in cannot access three's 4g signal yet. Does the 4g option in network settings, only show up when you get a 4g signal? or should it be there regardless.
Will upgrading to kitkat fix this issue? I believe samsung will be releasing this version in the next few weeks. If it does, do you think that when I update the os, will make this 4g/lte option appear?
Click to expand...
Click to collapse
I also don't get the 4G LTE option on 3 UK but the option appears when I put an EE SIM card in. I think it's because 3 hasn't yet activated 4G on your SIM. They should activate it within the next month or so.
Edit: I have just checked the 3 website and it says a software update is required for 4G to work so upgrading to KitKat might fix it.
[email protected] said:
Also is there a link that I could flash to get kitkat that won't invalidate the warranty? TIA MArk
Click to expand...
Click to collapse
See http://forum.xda-developers.com/showthread.php?t=2601067 for KitKat.
Thanks
Thanks for your help. I followed your directions and upgraded to kitkat. I now have the lte option under network settings. All the help was appreciated!! Mark
vpwrf said:
I also don't get the 4G LTE option on 3 UK but the option appears when I put an EE SIM card in. I think it's because 3 hasn't yet activated 4G on your SIM. They should activate it within the next month or so.
Edit: I have just checked the 3 website and it says a software update is required for 4G to work so upgrading to KitKat might fix it.
See http://forum.xda-developers.com/showthread.php?t=2601067 for KitKat.
Click to expand...
Click to collapse

Unlocked my sprint v20 mobile newtwork is unavailable???

Unlocked my Sprint LG v20 through a website someone on here recommended for me (lg simunlock) and used the Network Unlock app and it i used the code to unlock it they gave me and it said successful. even now when i open the app it sais my device has been permanently unlocked.
When i put my Family mobile sim in it it gives me the bars as if im getting a signal but when i call someone i sais mobile network is unavailable?
help please??!
k1bih said:
Unlocked my Sprint LG v20 through a website someone on here recommended for me (lg simunlock) and used the Network Unlock app and it i used the code to unlock it they gave me and it said successful. even now when i open the app it sais my device has been permanently unlocked.
When i put my Family mobile sim in it it gives me the bars as if im getting a signal but when i call someone i sais mobile network is unavailable?
help please??!
Click to expand...
Click to collapse
Have you tried doing a profile update in settings system update
loopytee said:
Have you tried doing a profile update in settings system update
Click to expand...
Click to collapse
no i havent yet. ill try and do that now.
loopytee said:
Have you tried doing a profile update in settings system update
Click to expand...
Click to collapse
when i did this it sais authentication error.
just checked apparently the imei is bad but it was good the day i bought it how is that possible?
k1bih said:
just checked apparently the imei is bad but it was good the day i bought it how is that possible?
Click to expand...
Click to collapse
Have you tried contacting the website you used for unlock and asking for support? Perhaps this is a common issue that they know how to resolve easily.
Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.
OfficialVillager said:
Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.
Click to expand...
Click to collapse
Ive unlocked the phone and it has a CDMA or a global GSM option so i doubt thats the issue. However it seems my actualy issue was that the person who sold me the phone only reported it stolen or missing once i bought it from him.
k1bih said:
Ive unlocked the phone and it has a CDMA or a global GSM option so i doubt thats the issue. However it seems my actualy issue was that the person who sold me the phone only reported it stolen or missing once i bought it from him.
Click to expand...
Click to collapse
Take the device to a sprint store and have them run the IMEI, they can tell you. Having it unlocked doesnt mean its GSM if the hardware doesnt support GSM. I have that issue with sprint phones all the time.
OfficialVillager said:
Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.
Click to expand...
Click to collapse
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.
siulmagic said:
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.
Click to expand...
Click to collapse
Then you need to manually setup the APN settings for the data.
Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked)
siulmagic said:
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.
Click to expand...
Click to collapse
Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked).
I am still dealing with Sprint now but i don't think they know what needs to be done.
MY device LG v20 (LS997) did received unlocked code.
I did update PRL, Profile, and UICC unlock button in System update .. and it did all without any error.
However when I insert NON-Sprint SIM CARD, the device can't recognize the SIM CARD.
Also I tried to add APN but the device can't save it. (even I clicked SAVE, the new APN does not show up as an option to select).
I am stuck here so badly now. i have 3 LG v20 and plan to move somewhere but I'd like to use them. arghh.
I fought back with Sprint and got MSL code but.. not sure what I can do with it.
There are so many other people in the sprint community forum who are having the same issue as me).
any help/options are appreciated.
thank you.
amsguy said:
Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked).
I am still dealing with Sprint now but i don't think they know what needs to be done.
MY device LG v20 (LS997) did received unlocked code.
I did update PRL, Profile, and UICC unlock button in System update .. and it did all without any error.
However when I insert NON-Sprint SIM CARD, the device can't recognize the SIM CARD.
Also I tried to add APN but the device can't save it. (even I clicked SAVE, the new APN does not show up as an option to select).
I am stuck here so badly now. i have 3 LG v20 and plan to move somewhere but I'd like to use them. arghh.
I fought back with Sprint and got MSL code but.. not sure what I can do with it.
There are so many other people in the sprint community forum who are having the same issue as me).
any help/options are appreciated.
thank you.
Click to expand...
Click to collapse
Have you tried switching it from factory mode to test ? In the hidde menu, i dont remember were it is, but there is an apk that installs the hidden menu witch will allow you to switch between gsm and cdma mode. And i dont believe you need to sim unlock the v20, i dint have too.

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