ATT Warranty Inspection, After Glass Replacement.... - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

So, I've got an s4 (still under manufacturers warranty) that I dropped and cracked the screen. Replaced the front glass perfectly, works fine now. However I'd rather not have a phone I tore apart so I was curious on how stringent ATT is on the phones coming back to them under warranty.
How thoroughly do they check the phone when they get it in their hands at the warehouse?

I've sent a completely different color phone ( that I personally painted a color they didn't ever offer) along with two new moisture stickers and they never said a word...hahaha
Sent from my SGH-I337 using Tapatalk 2

I was thinking of replacing my screen as well.. was it an easy process? Do you recommend any videos/tools to use?

greekunit690 said:
I've sent a completely different color phone ( that I personally painted a color they didn't ever offer) along with two new moisture stickers and they never said a word...hahaha
Sent from my SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That makes me feel a little bit better. But I'm not sure if you're talking about a phone under the additional warranty against physical damage or one under the manufacturers warranty against phone defects. I'm trying to get mine replaced under the phone defect warranty by saying the screen no longer functions properly.
TBayTom said:
I was thinking of replacing my screen as well.. was it an easy process? Do you recommend any videos/tools to use?
Click to expand...
Click to collapse
It was tedious to say the least. And you'll never get the phone to work as well as when it's new from the factory, even if you try and use the LOCA UV bonded glue. It's just not going to be the same as the original bonding.

I've done the screen before, it just plan sucks. The plastic is very brittle around the lcd.and it will break most of the time. If you need a screen and your on mdl, buy one that is original and assembled. If your on mf3 or above just pay the $200 deductible and be done, because a original screen is $200 anyways. If you want to try the loca glue route I will advise you not to. The heat gun, temp gun,uv light, will almost cost as much as a good screen, or replacement phone from assurion.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Instead of committing insurance fraud (not allowed on XDA) you could sell the device you admit works properly and use the money to buy a new one, or you can suck it up and use your flipping phone that works perfectly fine.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

XDA doesnt tolerate threads promoting, or discussing ways to commit fraud.
Thread closed.

Related

[Q] Glass cracked - what to replace?

I dropped my epic on tile, and the glass cracked. Touch Screen seems fine, and the LCD itself is okay too.
Most parts places seem to sell the glass and LCD/Digitizer as a package (for $80-$120), but I've found a place that sells just the glass/front cover for $45. Is there any reason not to get just the glass/cover without the LCD?
I have heard it was a little trickier than doing the assembly.
http://forum.xda-developers.com/showthread.php?t=905635
Speeder2000 said:
I dropped my epic on tile, and the glass cracked. Touch Screen seems fine, and the LCD itself is okay too.
Most parts places seem to sell the glass and LCD/Digitizer as a package (for $80-$120), but I've found a place that sells just the glass/front cover for $45. Is there any reason not to get just the glass/cover without the LCD?
Click to expand...
Click to collapse
Not really the galss and digitiser are connected for better veiwing and you can't really get them apart.
Sent from my SPH-D700 using XDA App
Speeder2000 said:
I dropped my epic on tile, and the glass cracked. Touch Screen seems fine, and the LCD itself is okay too.
Most parts places seem to sell the glass and LCD/Digitizer as a package (for $80-$120), but I've found a place that sells just the glass/front cover for $45. Is there any reason not to get just the glass/cover without the LCD?
Click to expand...
Click to collapse
http://cnn.cn/shop/samsung-epic-digitizerlcd-unit-p-10021.html this is specifically what I ordered when I dropped mine, and you can't replace the glass separately as it is one piece with the digitizer and the LED unit. When I ordered mine it was $79 off this website, I suppose the price has gone up if you can find it for less you should do that. The screen took about 3 hours to replace my first time being careful and double checking everything. Use black RTV silicone to keep it in place - do not use any other adhesive. It's definitely a 8/10 in difficulty as it requires steady hands and patience up the ying yang.
deano0714 said:
Not really the galss and digitiser are connected for better veiwing and you can't really get them apart.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
you're right, it's Cover + Digitizer, or Cover + Digitizer + LCD.
According to the thread linked above, getting one with LCD is much easier
I dropped my phone, and the glass cracked. I went to a sprint store, and I didn't have insurance. They fixed it for $35.
omair2005 said:
I dropped my phone, and the glass cracked. I went to a sprint store, and I didn't have insurance. They fixed it for $35.
Click to expand...
Click to collapse
lol, you posted right as i paid $70 for a front cover, and now i have to do it myself
omair2005 said:
I dropped my phone, and the glass cracked. I went to a sprint store, and I didn't have insurance. They fixed it for $35.
Click to expand...
Click to collapse
How long have you been on contract?
Speeder2000 said:
lol, you posted right as i paid $70 for a front cover, and now i have to do it myself
Click to expand...
Click to collapse
You can probably cancel the order before it's shipped if you'd like to try the $35option.
Best bet imo. Repair stores are life savers.
omair2005 said:
I dropped my phone, and the glass cracked. I went to a sprint store, and I didn't have insurance. They fixed it for $35.
Click to expand...
Click to collapse
Sent from my SPH-P100 using XDA App
If you go to a store, make sure it's a repair center by searching for a nearby store on the sprint site.
I made the mistake of going into the nearest corporate store with my tp2 that would randomly think the keyboard had opened and subsequently unlock the phone in the pouch. The idiots at the store kept it for 3 hours and "recalibrated" the screen... it was a hardware problem, not software
When I busted the screen on my Epic, I found a Sprint store that was a repair center. ANY repair other than mainboard damage or water damage is a flat $35 for any phone. Kinda makes the idea of insurance worthless(already is with the deductible). They had a complete shell of an Epic with keyboard and screen, and simply swapped my mainboard into it. So, no activation or data loss/transfer.
Also, the replacement you ordered might be a cheap LCD instead of a SAMOLED like Samsung puts on the phone to start with.
patrickoneal said:
Also, the replacement you ordered might be a cheap LCD instead of a SAMOLED like Samsung puts on the phone to start with.
Click to expand...
Click to collapse
Are u saying they are making LCD knock offs of super amoled screens for use in the Epic?
Sent from my SPH-D700 using XDA App
heathmcabee said:
Are u saying they are making LCD knock offs of super amoled screens for use in the Epic?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I think it's certainly a possibility. A lot of the replacement screens on ebay and elsewhere claim to be LCD. I can't confirm that they're LCDs or SAMOLED, but I'd wonder.
no - you did the right thing by ordering it off ebay. I worked for sprint and back in september they started repairing phones for 35 bucks.. but on the epic, they changed their policy to NOT repair screens on the epic. they made me pay 100 dollars for a replacement even though i've been carrying the 7 dollar a month insurance, though i had a crack on my LCD.
i purchased the replacement from asurian for 100, bought the 80 dollar replacement screen, frankensteined that on to my old phone, sold the new one for 275
screw you sprint :l
tl;dr: sprint changes policies to throat ram customers yet again
Crack screens are not covered in store anymore with TEP or not per policy, some stores are more lenient. If you have TEP you have the option to file a claim through Asurion just like LD.
If you are going to try and do it yourself, I would suggest buying the TSP and screen together. The LED is so thin it is nearly impossible to take off w/o breaking it. I have yet to get one off w/o it breaking. The screens I have replaced, we always keep the 2 parts together as one.
Do you get to keep the broken phone or they take it for replacement in case of broken screen.
Sent from my SPH-D700 using XDA App
What do you mean? When filing the Asurion claim? Or when we replace screen?
heathmcabee said:
Are u saying they are making LCD knock offs of super amoled screens for use in the Epic?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
cnn.cn's website advertised the epc replacement screen as an LCD - when i received it it was clearly LED and was the same exact screen as any other epic. There are many layers to an LCD screen that would be obvious upon first glance when compared to an amoled screen.
Two weeks ago I was leaving the office in a hurry and had an epic fail on my part. I put my laptop in the trunk and as I was closing it I managed to drop my keys in the trunk and my Epic landed screen down on the parking lot. From the sickening crunch that I heard I knew this was going to end badly. I picked up the phone and sure enough it had landed on a tiny piece of gravel that shattered the screen so now I was standing in with a broke phone and my keys locked in the trunk. I put a piece of packing tape on the screen to keep the pieces together until I could make it to the repair center. I dropped it off a couple of days later. They told me it would take a couple of hours to fix and I could pick it up later that day. When I picked it up I had a new screen and they even put on a new screen protector to “replace the one that I previously had”. I got a chuckle out of that since it was just a strip of packing tape. The big surprise was when I was told that I didn't owe anything. I didn't care what it was going to cost anyways because the phone is on a corporate business account so it wasn't going to cost me anything. I would hope that they extend the same kind of a courtesy to regular customers from time to time and not just large accounts

London, UK - Anyone that can replace the GLASS ONLY on an S3? (NOT the whole LCD)

Please, no posts saying it cannot be done, it can.
If you do this as a service and are in or around London, please reply or PM me.
My S3 is "Amber Brown" (Unique to Phones4U I think) but I do not care if the replacement part is not this colour.
Cheers!
Heat gun and steady hand is all that's needed. Good luck.
Sent from my GT-I9300 using xda premium
evilc said:
Please, no posts saying it cannot be done, it can.
If you do this as a service and are in or around London, please reply or PM me.
My S3 is "Amber Brown" (Unique to Phones4U I think) but I do not care if the replacement part is not this colour.
Cheers!
Click to expand...
Click to collapse
You can normally get it done by a Samsung Service Centre.
http://www.samsung.com/uk/servicelocator/ find it here. They should quote you a price. Cheers.
Sent from my GT-I9300 using xda app-developers app
Yeah, I saw that from the video, and I am not too scared to mess with phones generally, but I am a little clumsy and as it is a screen, any slip of the knife would be catastrophic.(Plus I had a penknife close on me not so long ago, badly cutting my finger and knives still freak me out a bit)
Would happily pay someone £50 to do this for me, but no way I am paying £200 to replace a perfectly good LCD.
Jekle_Ace said:
You can normally get it done by a Samsung Service Centre.
http://www.samsung.com/uk/servicelocator/ find it here. They should quote you a price. Cheers.
Click to expand...
Click to collapse
I did ask in the samsung centre in Tottenham Court Road and they seemed to think that the LCD needed replacing too, maybe I should try some more Samsung service centres because keeping the warranty would be nice as it is only a week old
evilc said:
I did ask in the samsung centre in Tottenham Court Road and they seemed to think that the LCD needed replacing too, maybe I should try some more Samsung service centres because keeping the warranty would be nice as it is only a week old
Click to expand...
Click to collapse
No service center will replace the glass, they all change the whole screen.
I advice keeping the warranty and paying the 200, you won't regret it.
People that changed the glass (including my friend) all had it perfect, then it started lifting an air bubbles covered some parts of the screen, i know others that cracked the actual LCD when trying to change the glass.
The glass can be replaced easily. I've done it on my s3 and I can tell you that geting the broken glass off is a piece of cake. Just use a heat gun and a few guitar picks,work arround the edges and make sure that you maintain the screen hot, heating it up with the heat gun so that the adhesive is warm and softened the whole time.
The glass itself is made out of two layers, first layer is the transparent glass and under the glass there is a plastic layer that gives the glass its color.you want to stick the guitar pick under the second layer, stick a half of the pick under the glass and start applying preasure on the part of the pick that sticks out of the glass. Push the pick down, towards the table and the glass will start to get off. Use multiple guitar picks on multiple parts of the glass to make sure you dont brake the screen.
The hardest part of reinstalling the glass is getting it on without any dust between the lcd and the glass. Use the 3M adhesive sticke (ebay) precisely cut for the s3 and clean the adhesive on the housing and the LCD with which the original glass was glued. That's it, good luck!
Sorry mate, wish I could help. Good luck getting it replaced!
Sent from my GT-I9300 using xda app-developers app
http://www.ebay.co.uk/itm/GENUINE-O...cement_Parts_Tools&hash=item3f1e335896&_uhb=1
Next best option ...
I have found someone in the UK who offers this as a service, but he also offers an international service
ebay link:
http://www.ebay.co.uk/itm/Service-t...K_Replacement_Parts_Tools&hash=item2ec2624d7d
His YouTube vid:
http://www.youtube.com/watch?v=FHib-yptAQk&feature=youtu.be
I have no experience of using ebay for repair services which require sending the device off though, so I am cautious here. Am investigating if ebay offer any cover for scams etc.
I will post back here with my experiences.
hey guys anyone found a way to remove lcd from frame on Samsung s3
Think you heart the front lightly and get a tool to lift it out, then use a credit card to scrape underneath
Sent from my GT-I9300 using Tapatalk 2
iRepairUK.net said:
hey guys anyone found a way to remove lcd from frame on Samsung s3
Click to expand...
Click to collapse
As the LCD isn't available as a replacement part why bother?
Sent from my GT-I9300 using xda app-developers app
There's no lcd anyway
Sent from my GT-I9300 using Tapatalk 2

[GUIDE][WIP][DIY] **UPDATE! VIDEO ADDED** Nexus 4 Digitizer and LCD Replacement Guide

So ive had my Nexus 4 for about 2 weeks now and i love this phone! i recently went to Dallas with my Mom and Sister over the weekend. Upon getting to the hotel, my Nexus decides to slip out of my hand onto the concrete. When i picked it up, it had a crack on the top right corner of its face. No big deal, right? Wrong! The top half of the screen is completely unresponsive. Good thing i brought my Galaxy Nexus to hold me off through the trip. Once i settled in at the hotel, I whipped out my laptop and bought a replacement screen. I ordered from this site... http://www.etradesupply.com/oem-lg-...-assembly-with-front-housing-and-battery.html
Also, Mods, please move to appropriate forum if necessary.
Video by me- http://www.youtube.com/watch?v=BFwbaay-K6s&feature=youtu.be
http://www.ifixit.com/Teardown/Nexus+4+Teardown/11781/1
Sent from my Nexus 4 using Tapatalk 2
Judging from ifixit, it's going to be pretty hard to replace the screen. Would you mind keeping us updated on your progress here? I'm curious to see how hard it's going to be.
The glass is fused to both the display and the display frame. So don't crack the glass unless you're good with a heat gun, or you're fond of replacing the glass, display, and frame together ($$$).
Click to expand...
Click to collapse
- iFixit.
Yeah, I think it might be a bit of a challenge. Please tell us how it goes though.
i think he ordered the whole glass/screen/digitizer fused together thing, which shouldnt be as hard to replace ( i hope). Anyways, please do keep us updated.
Yeah, i ordered the entire front housing, (battery, display, digitizer, and frame) for a total of $186.72... I already have my Nexus 4 disassembled. I'm just waiting for the screen which should get here Wednesday. And yes, I will update this post as i replace the screen.
Sent from my Nexus 7 using xda premium
speedygonzo said:
Yeah, i ordered the entire front housing, (battery, display, digitizer, and frame) for a total of $186.72... I already have my Nexus 4 disassembled. I'm just waiting for the screen which should get here Wednesday. And yes, I will update this post as i replace the screen.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
At least you get a new battery too, but that' s expensive :crying:
Bump...
Sent from my Nexus 4 using xda premium
I don't think its worth buying the set for $180 and then risking doing it yourself, I sent mine to lg and they're repairing it for $140 total.. Although the price may vary based on the damage..
vikramkhalsa said:
I don't think its worth buying the set for $180 and then risking doing it yourself, I sent mine to lg and they're repairing it for $140 total.. Although the price may vary based on the damage..
Click to expand...
Click to collapse
you can get just the lcd and digitizer for 160 too, might be worth it if you dont have to ship it to LG or if it's an easy diy. There's even a b-stock lcd and digitizer for 140, the lightbleed special?
When you sent the phone to LG was it overseas or in the US? Also whats the website? thanks
neotekz said:
you can get just the lcd and digitizer for 160 too, might be worth it if you dont have to ship it to LG or if it's an easy diy. There's even a b-stock lcd and digitizer for 140, the lightbleed special?
Click to expand...
Click to collapse
i recently cracked my front display, but it still works fine. i'm looking into replacement options and i don't believe the suggested link you posted is a good choice, because the front panel + digitizer + lcd are all fuzed together and i don't have a heat gun...
http://www.etradesupply.com/oem-lg-...nd-digitizer-assembly-with-front-housing.html
this option is probably best at 120... but then i just read this on ifixit:
"The battery is stuck to the frame with a lot of adhesive, so removing it without puncturing the battery can be difficult."
so... looks like the 160 pre shipping/taxes is the best choice
*****
just as an fyi - lg is saying their repair cost is from 40-150 dollars approx... i might just go this route since it doesn't void warranty and i won't screw anything up myself
speedygonzo said:
So ive had my Nexus 4 for about 2 weeks now and i love this phone! i recently went to Dallas with my Mom and Sister over the weekend. Upon getting to the hotel, my Nexus decides to slip out of my hand onto the concrete. When i picked it up, it had a crack on the top right corner of its face. No big deal, right? Wrong! The top half of the screen is completely unresponsive. Good thing i brought my Galaxy Nexus to hold me off through the trip. Once i settled in at the hotel, I whipped out my laptop and bought a replacement screen. I ordered from this site... http://www.etradesupply.com/oem-lg-...-assembly-with-front-housing-and-battery.html
Also, Mods, please move to appropriate forum if necessary.
Video by me- http://www.youtube.com/watch?v=BFwbaay-K6s&feature=youtu.be
Click to expand...
Click to collapse
Thanks buddy,
The same happened to me. But unfortunately i'm located in India.. Is it possible to purchase this Display assembly from India..
I'm really worried..
Hi,
I'm sorry to dig out the old thread, but i'm trying to fix my N4 of similar problem but i have a question:
Is there a way to separate the LCD from the digitizer? This way i can keep the LCD and get only the digitizer to save cost as my LCD is still working perfectly. In ebay, an OEM Digitizer+LCD assembly cost USD100+ (http://www.ebay.com/itm/LCD-Touch-D...e_Replacement_Parts_Tools&hash=item3cd597ce9d) but the standalone digitizer only cost about half of it (http://www.ebay.com/itm/NEW-TOUCH-S...er_Cell_Phone_Accessories&hash=item43bf9536ff).
All the instruction that i can find so far on the internet involve replacing the entire assembly.
Battery bending under removal
I'm also sorry to have to reply to an old thread, but I am in urgent need of an answer.
I recently cracked my phone's screen. I ordered a screen+frame repair kit, and got repairing. However, when removing the battery, When prying it from the phone, I realized that the battery was soft, and my tool I was using to pry it off was actually bending it. The battery seems to be curved overall, and slightly pushed on some edges. Also, a weird "sweet" smell came from the phone. Perhaps the smell is the adhesive that sticks the battery to the phone; I do not know.
Will it be safe to use the same battery again? Or should I go ahead and purchase a new one?
Wouldn't a hair dryer work as an alternative heat gun
gravityz3r0 said:
Hi,
I'm sorry to dig out the old thread, but i'm trying to fix my N4 of similar problem but i have a question:
Is there a way to separate the LCD from the digitizer? This way i can keep the LCD and get only the digitizer to save cost as my LCD is still working perfectly. In ebay, an OEM Digitizer+LCD assembly cost USD100+ (http://www.ebay.com/itm/LCD-Touch-D...e_Replacement_Parts_Tools&hash=item3cd597ce9d) but the standalone digitizer only cost about half of it (http://www.ebay.com/itm/NEW-TOUCH-S...er_Cell_Phone_Accessories&hash=item43bf9536ff).
All the instruction that i can find so far on the internet involve replacing the entire assembly.
Click to expand...
Click to collapse
I wouldn't recommend doing so as a LCD+digitizer assembly cists around $60USD I did not think its worth seperating them but you can use a hairdryer to soften the adhesive
Sent from my SM-T310 using XDA Premium 4 mobile app
---------- Post added at 01:14 PM ---------- Previous post was at 01:12 PM ----------
jchidori said:
i recently cracked my front display, but it still works fine. i'm looking into replacement options and i don't believe the suggested link you posted is a good choice, because the front panel + digitizer + lcd are all fuzed together and i don't have a heat gun...
http://www.etradesupply.com/oem-lg-...nd-digitizer-assembly-with-front-housing.html
this option is probably best at 120... but then i just read this on ifixit:
"The battery is stuck to the frame with a lot of adhesive, so removing it without puncturing the battery can be difficult."
so... looks like the 160 pre shipping/taxes is the best choice
*****
just as an fyi - lg is saying their repair cost is from 40-150 dollars approx... i might just go this route since it doesn't void warranty and i won't screw anything up myself
Click to expand...
Click to collapse
Use a hairdryer
Sent from my SM-T310 using XDA Premium 4 mobile app

Oleophobic coating wearing off after a month??

I've only had my phone for about a month now, and there is already a rough spot developing in the lower-center of the screen where my thumb goes.
Has anyone else already started experiencing this problem? It's very irritating, my thumb kind of sticks to it now, makes the use of swype keyboard cumbersome at times.
You didn't wipe the screen down with rubbing alcohol or anything did you?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Nope, just regular usage and wiping it off with my (cotton) shirt now and then.
gilmorej said:
Nope, just regular usage and wiping it off with my (cotton) shirt now and then.
Click to expand...
Click to collapse
That really sucks man.. I only ask because I made the mistake of wiping one of my other phones with a cotton cloth with rubbing alcohol and you could see where the coating came off in places
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.
There's a coating sold at amazon that supposedly works well but is a little expensive for the amount you are given.
I've heard that Windex and dish washing soap are also bad for the oleophobic coating. I don't have evidence or links to support that. Just repeating what I remember reading somewhere.
As for my phone, I've had it two weeks. Screen still looks brand new.
Seriously, I'd take it back as a default.
They may assume you cleaned it or have some type of chemical on you fingers but that shouldn't matter.
Solariis said:
Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.
Click to expand...
Click to collapse
Day of purchase!!! Then months later you peel it off and you have a fresh screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Tckwhaley said:
Day of purchase!!! Then months later you peel it off and you have a fresh screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
This! Never will I use my screen bear again. Screen protector is the best investment since a 401k lol
Yep:
http://forum.xda-developers.com/showthread.php?t=2291992
My top left area of the screen is showing marks and scuffs in the oleophobic coating, I wonder if there is a warranty exchange that can be done.
I went to the AT&T store today to see if they would replace it. They wouldn't, because I missed my 14-day mark by two days; I got this phone on the 7th of May.. So I haven't even had it a month like I thought.
They said I would have to do a warranty exchange; however, I'm not sure if I really want to do that, since the rep said that they will send me a refurb and not a new phone.
I feel for you. This is not meant to be a troll comment but that is big reason I like buying Apple so if you have an issue you can exchange at the store. Samsung seems to make good stuff but I don't like refurbished stuff either.

Screen issues. Lifting?

I do not have photos at the moment(no better camera atm) BUT on the sides the screen seems to be coming up. Bought the week it came out and haven't dropped it or replaced parts. Its not easily seen but I can press the sides down and the screen settles. Also its easily felt with the finger nail, it is not flush with the silver frame. It is like that on both sides. Anyone else have this issue?
Sent from my SGH-I337 using XDA Premium 4 mobile app
toxicpaulution said:
I do not have photos at the moment(no better camera atm) BUT on the sides the screen seems to be coming up. Bought the week it came out and haven't dropped it or replaced parts. Its not easily seen but I can press the sides down and the screen settles. Also its easily felt with the finger nail, it is not flush with the silver frame. It is like that on both sides. Anyone else have this issue?
Sent from my SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If it's causing you issues, then go back to AT&T and explain to them what the problem is, they might be able to swap it out, send it to AT&T or send it to Samsung for repairs.
Oh yeah. No problems with my device.
emckai said:
If it's causing you issues, then go back to AT&T and explain to them what the problem is, they might be able to swap it out, send it to AT&T or send it to Samsung for repairs.
Oh yeah. No problems with my device.
Click to expand...
Click to collapse
Well I do not use the insurance anymore, took it off about a month ago. Plus if I take it back they would swap it out for an mf3 so no thankyou xD I am just wondering if anyone else had that issue, aybe it could be that the phone has been getting super hot and caused the glue to mess up? I have sen my phone hit 50 degrees cel and up. I tax my phone a lot because I am on it all the time, I prefer it more than the PC.
See
It can be possible that the heat is causing the issue but the adhesive that is applied onto modern phones are very strong. Especially the adhesive bonding the glass and AMOLED. I doubt the heat from the phone will cause any kind of issues towards the adhesive on the AMOLED+glass. You'll need to get the screen to around 70C (constant) for the adhesive to become soft.
Regarding the insurance, if you bought it the week it came out you should still have warranty with Samsung. (1 year manufacturer)

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