Issues since last OTA update - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I am having tons of issues since the last Verizon OTA update. First off, my screen will not turn off unless I manually do so. I have changed the screen time several times, and it will not turn off. So, if I get a text message, my screen stays on until I check the message and turn the screen off. Also, I am having some multitouch issues which I had originally when I bought the phone. (They disappeared after about a month and I had not been having the problems anymore). What happens is my touch screen does not respond at times and when it happen I have to turn the screen off and back on to get it to work, OR touch the screen in two place simultaneously, release, and then continue use as normal.
Hoping for a fix to this SOON!

Related

Sense Keeps Crashing

im wondering if its just me..
most times, when the phone comes out of sleep, after i slide to unlock, it just hangs. i dont even get to see the clock, sometimes, it just shows a black screen, and sometimes, all i see is the lock screen..stuck.
i can push the start button, and it would work as normal, but i cant go home.. and everything else related to sense...music, settings, message, ..just crashes.
i always have to reboot phone to get it back to normal.
could there be something making it crash? ..and does it happen to anyone else?
yes it happens to me from time to time. sometime HD2 just lies on my desk and 'fall asleep'... cannot turn on the screen though all the buttons light up.
when this happens i have to call from my HD to turn HD2 on and when it's on, it's unstable, and i have to reboot it.
same problem
I have exactly the same problem. it just crashes for no reason. sometimes when WiFi is on. sometimes after I synchronize. sometimes if only plugged out of the charger.
it was in version 1.48 and kept happening even after I upgraded to 1.66
I hope this has a fix or something or atleast a way to restart sense because the Windows button works, phone works, except the volume, the turn off and the settings in the start menu..
help!
thank you in advance.
Same problem here. Freezes at the lock screen and the lights appear from the buttons. Occurring with worrying frequency now. Twice in the last three days. Any ideas?
folks, do report your issues here .. i have a feeling that this is a known hardware issue by HTC and they are just keeping veru quiet about this.
http://forum.xda-developers.com/showthread.php?t=596484&page=15
mercernathan said:
Same problem here. Freezes at the lock screen and the lights appear from the buttons. Occurring with worrying frequency now. Twice in the last three days. Any ideas?
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Same thing here, it use to happen 2 time in 2 months since new, but ever since i upgrade to 166 is happening everyday
I am really really disappointed with HTC HD2 he came out with some many bugs that i am after 2 months of hade and love affair really considering divorcing ones for all.
Nice looking screen but no reliable atall enough is enough

Nexus 4 stuck in standby - Hardware issue?

Hey guys,
I've bought my Nexus 4 end of January (first revision) and am having a major issue since I got it:
Sometimes (once a week, first two weeks even more often) it is stuck in standby. So when the phone is turned on, but the screen is off and I try to turn the screen on, it won't react at all. Most of the time, the notificationlight is blinking.
This is totally sporadically, but I think more often, when the timer is set, to get me up (or not^^) in the morning.
It won't even react on charging or attaching it to my PC. I logged it twice, but there was nothing special in the logfile (logged it with su; logcat > /sdcard/log.txt)
This can get quite annoying. All in all, this makes the Phone quite unusable, because, without trying to wake it up, you never know if it's still running and you are reachable or if it's already stuck...
First I thought, this would be, because of some softwareproblem, but I got this issue with every ROM I tried (even stock, where I got this problem the most...)
Should I send it back to Google for RMA or do you have any idea why this could be?
Thanks in advance,
acid_g
Same problem here. Also bought it at the end of January. At least once a week the screen won't turn on, and usually there is a notification light flashing. I've found lots of other people online with the same problem, but no solution. There's a ticket for it here:
code.google.com/p/android/issues/detail?id=52926
I called Google support, and they recommended doing a factory reset, but it didn't help; a couple days later the problem happened again. So yesterday I called them back and started the RMA process. I hope the new unit works. This problem is so annoying and frustrating. You never know if your phone is going to work when you pick it up.
its called sod, sleep of death. it can happen with undervolting, and some apps can bring it on

Yoga 2 Pro Tablet 13 Keeps Freezing

Anyone else having a similar experience and solution ? I have done a factory reset and have barely any apps. Basically when I leave it after using it I will return and be unable to turn it on. Nothing I do seems to be able to get it going again. I place it on the charger and come back a number of hours later and eventually I can get it to restart.
Not related to battery power level, and doesn't happen all the time.
Got mine today. Happened once so far. Just hold the power button for a while and it resets.
But, this better not be a daily problem.
You still have this issue?
Disable " lock on screen " option in launcher. That option give you ability tap twice to lock screen . Regurds
It only happened to me once first day, then i got two OTA updates, and it never happened again.

Ghost touch issue

It seems my phone has a problem of ghost touch. The status bar slides down automatically and randomly. I turned on developer mode to see what happened, it seems, some coordinates near (320, 0) are clicked very often with no reason at all. It annoys me a lot since it interrupts my normal operation. Did someone has the same problem? And how do you solve it? Thanks
I had the same issue. top right of my screen would think it was being touch when it wasnt.
Yes, my wife's ph-1 has this issue. the ghost touches liked a bunch of Instagram posts, it was hilarious seeing my wife's reaction to this, and then she had to go back and unlike a bunch of crap posts.
But this is an issue and very serious one. I believe this could be also causing battery drain if it interacts with OS and causes deep sleep not to kick in when it should. If the issue happens again I will be contacting support to get this BS sorted out.
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
I had this happen on one phone but not the others, worse when the phone got hot
i think it's the screen, if you look closely, its not flat. Mine is kinda wavey at the edges, like there's a little too much adhesive, and i think that waviness gets worse when the phone gets hot, and causes the phantom touch
glasscitysd said:
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
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It was gone for 3 days and now the problem is back today. I tried to restart in safe mode and problem is still there so it is a system issue, not caused by third party app.
Same issue here. No rhyme or reason I can see as to why
Mine was happening on my old PH-1 without the earpiece screen, but i got the new version i got has no issue.
This issue is very annoying I'm thinking of returning the device to Sprint and getting another but since it happens so random I wouldn't even be able to show them the issue. Thought it was an issue with the oreo beta but after going back to stock I still have the issue starting to regret buying this phone
I've never experienced this issue on mine
Bump. Been happening to me on Oreo beta. About once or twice a day it happens. I just lock and unlock the phone and it stops. It's weird. I think it has something to do with the screen sensitivity. It's more prone to happening when the device screen is all smudgy or if I just washed my hands.
I have the same issue too.
https://www.youtube.com/watch?v=wbHtJLQEU7o
Me too
Same issue here as well. I did the touch sensitivity trick as well and still getting it. Hope its a software issue and not a hardware one.
I haven't encountered ghost touch but encountered slow responding touch issue. Sometimes the touchscreen will respond to my command slower like 3-4 secs after i touch the screen. Every time this issue appears, a restart of my phone will clear it. Very likely software issue. I'm still on nougat, hopefully they fix it on Oreo before it goes out of beta.
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
boidsonly said:
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
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Click to collapse
That's good to know. Mine also happened when using the keyboard occasionally as well. I have a replacement set coming as my original set's packaging did not come with the pull tab on the box and there was a fingerprint smudge at the back of the phone when i took the phone out of the box the first time. I presumed mine was a used/returned set, not new as what i had ordered. Hope the new set fixes the issue.
My phone has the same issue whenever I'm charging it and using it at the same time it's registering multiple touches when I'm using just one finger on the screen, it mostly happen when I'm doing a long press action. In developers option I have show taps enable so I'm able to see all ghost touches.
I fixed my ghost touch issue with a simple hard reset.
It will come back sadly

Display turns off after some time

The problem started a few days back, after using my phone display just stops working ie the screen goes black as if it is switched off although I get calls and message notifications. This started to become more frequent but a couple of restarts with no display used to do the trick. The day before yesterday, no matter how many restarts display remained off at first I thought this might be a rom issue so I flashed stock rom. phone booted up and after 20 mins of usage, the screen started going black yet again. and no number of restarts could again fix the problem. Now the phone display turns up every once in a day for about 10 mins. Also when I get into the bootloader ( when the display works) the text all get distorted after some time with lots of green and pink lines running here and there. any guess what the issue might be? Is it the displays problem or any other hardware? Please help

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