Database Users

[Q] Blank Play Store

Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...

Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)

Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?

Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse

Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)

I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.

kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)

LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...

LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??

[Q] Install from Play Web Store broken.

I recently restored from Spectrum ROM to my stock rooted Nandroid backup with TWRP; now when I try to install an app to my phone from the Google Play web store on my PC browser it says installed but doesn't push the app to my phone. Also it lists a number of apps as requiring an update but on the device they are up to date.
I have searched the forums and all I could find was to clear app data and cache for the Google Play Store application in settings, which I did but the problem remains. Help would be greatly appreciated as I tend to install apps from my PC often.

You are using the web play store. Try the play app from within the rom.
If you insist on doing the web based. Make sure it is sending to your device/phone #.

TheAxman said:
You are using the web play store. Try the play app from within the rom.
If you insist on doing the web based. Make sure it is sending to your device/phone #.
Click to expand...
Click to collapse
Everything works fine within the app on the phone. However I spend a lot of time on PC and Macbook and prefer to research apps on the Play Web Store and send the installs to my phone remotely.
How do you ensure it is sending to your phone #? In Play Web Store settings>device settings my device Telus SGH-i337m is the one listed. When I go to 'my applications' it shows that i'm missing app updates, that apps are installed which I no longer have on the device, and doesn't show some I do have on the device.

I have the same issue on my S4 on Sprint... I wonder if the latest firmware update broken something.

hopefully resolved
M3wThr33 said:
I have the same issue on my S4 on Sprint... I wonder if the latest firmware update broken something.
Click to expand...
Click to collapse
No joke, these steps from https://support.google.com/accounts/answer/3265955?p=android_device_manager&rd=1 worked for me.
Just remember to refresh the android device manager page

M3wThr33 said:
I have the same issue on my S4 on Sprint... I wonder if the latest firmware update broken something.
Click to expand...
Click to collapse
Mine is still kinda borked. I can install apps from the play WEB store, but it does not show the proper list of currently installed apps. It shows some that I have deleted long ago. :/

Nexus 4 - You don't have any devices - Google Play website

Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!

same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.

Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse

joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.

spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse

Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update

nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.

yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....

try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes

I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?

Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well

badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!

Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305

aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?

Google now reminders down?

Is this down for anyone else? Generic ones work. Remind me to watch TV works. Remind me to watch TV @ 10:00 doesn't.
Thanks
Sent from my Nexus 4 using Tapatalk 4

There is a problem, I cannot connect to Google Now. Also Google Services has been burning up my battery all day.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Thanks. I heard there was some play store issues but nothing on this.
Sent from my Nexus 4 using Tapatalk 4

Google search was just updated today..
Could be a bug.

I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?

bozint said:
I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?
Click to expand...
Click to collapse
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.

Birdsfan said:
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.
Click to expand...
Click to collapse
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.

bozint said:
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.
Click to expand...
Click to collapse
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.

Birdsfan said:
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.
Click to expand...
Click to collapse
Some friends have Google Now working, and they are all completely stock. I have CWM and fk installed. Waiting for 4.4 to come out soon, when I'll do full wipe and install via fastboot and see if it starts working when stock.
Thanks for the info and help though. Cheers!

[Q] 4.4 stock: no Google Now?

Hi guys!
I just flashed the 4.4 factory image with full wipe, didn't root or anything, the phone is completely stock. Everything seems fine, except for Google Now: swiping up (including lock screen) starts Google Search, which doesn't listen to "Ok Google" and doesn't display what Google Now used to display, in fact it's just a blank white page with a search bar at the top.
How do I get Google Now back?
I will appreciate your suggestions!

kzakhar said:
Hi guys!
I just flashed the 4.4 factory image with full wipe, didn't root or anything, the phone is completely stock. Everything seems fine, except for Google Now: swiping up (including lock screen) starts Google Search, which doesn't listen to "Ok Google" and doesn't display what Google Now used to display, in fact it's just a blank white page with a search bar at the top.
How do I get Google Now back?
I will appreciate your suggestions!
Click to expand...
Click to collapse
I think OK Google is available just in the US
Also, You have to slide left for Google Now.

have you tried turning google now on? longpress any empty space on a homescreen. press settings, turn on google now. if you dont have that option, install google search from the play store.

Log into your Google account, then go in "Google Settings" -> Search, and enable Google Now in there.
Both of you are referring to the Google Experience Launcher which KitKat for Nexus 4 do not come with, it needed to be sideloaded. (Not Google Search, the Launcher apk)

After changing the language and locale to English (US) I got the "Ok Google" listening back. Looks like this feature is not available if the device is set to English (UK), which is a bit dumb.
The Google Now screen with cartoonish mountains, Google Now cards, etc are still missing. I have a blank white Google Search page with the "Search, or say "Ok Google" search bar.
I tried long-pressing on an empty space on my homescreen, there are no Settings and/or way to enable Google Now there. Any other suggestions?

I had a similar issue, even GEL and GoogleNow were installed, but "Say 'Ok Google" didn't show up.
Cleared the data of Google Play Service, had to assign my widgets again, but "Say Ok Google" showed up

kzakhar said:
After changing the language and locale to English (US) I got the "Ok Google" listening back. Looks like this feature is not available if the device is set to English (UK), which is a bit dumb.
The Google Now screen with cartoonish mountains, Google Now cards, etc are still missing. I have a blank white Google Search page with the "Search, or say "Ok Google" search bar.
I tried long-pressing on an empty space on my homescreen, there are no Settings and/or way to enable Google Now there. Any other suggestions?
Click to expand...
Click to collapse
Have you tried what I posted above?
Also what launcher are you using?

eksasol said:
Log into your Google account, then go in "Google Settings" -> Search, and enable Google Now in there.
Both of you are referring to the Google Experience Launcher which KitKat for Nexus 4 do not come with, it needed to be sideloaded. (Not Google Search, the Launcher apk)
Click to expand...
Click to collapse
Thanks for your response! I am logged into my Google account, but there is no Google Now in Google -> Search settings.

eksasol said:
Have you tried what I posted above?
Also what launcher are you using?
Click to expand...
Click to collapse
I have, please see above. I am using the stock launcher that comes with 4.4 factory image. Everything is stock.

kzakhar said:
I have, please see above. I am using the stock launcher that comes with 4.4 factory image. Everything is stock.
Click to expand...
Click to collapse
Then install this launcher. Tap and hold on, go into Settings and see if it has an option to turn on Google Now. http://www.androidpolice.com/2013/1...once-you-get-your-kitkat-update-apk-download/
Also there are some bugs for Google Now right now: http://www.androidpolice.com/2013/1...-5-users-problem-may-spread-to-other-devices/

eksasol said:
Then install this launcher. Tap and hold on, go into Settings and see if it has an option to turn on Google Now. http://www.androidpolice.com/2013/1...once-you-get-your-kitkat-update-apk-download/
Also there are some bugs for Google Now right now: http://www.androidpolice.com/2013/1...-5-users-problem-may-spread-to-other-devices/
Click to expand...
Click to collapse
Thanks, I tried the Google Experience launcher. Unfortunately, Google Now is still missing and the settings still don't have anything related to Google Now
Update: I also tried adding a Google Now widget to the homescreen, the widget appeared saying "Google Now is not available".

kzakhar said:
Thanks, I tried the Google Experience launcher. Unfortunately, Google Now is still missing and the settings still don't have anything related to Google Now
Click to expand...
Click to collapse
Okay one last thing. Are you in Greece? I think its only available for USA.
You can try this: http://rezzo.wordpress.com/2012/08/19/how-to-get-google-now-working-fully-outside-of-the-usa/

1. Uninstall Google Search using Titanium Backup
2. Find and install Google Search v2.6
3. Activate Google Now
4. Update Google Search to the latest version

eksasol said:
Okay one last thing. Are you in Greece? I think its only available for USA.
You can try this: http://rezzo.wordpress.com/2012/08/19/how-to-get-google-now-working-fully-outside-of-the-usa/
Click to expand...
Click to collapse
I am in Cyprus, and Google Now worked just fine before.
The issue may be related to Google Location Reporting suddenly being unavailable. I can't change its settings, it just says "not available in Cyprus". I wonder why, as it used to work.

ch3ckm4t3 said:
1. Uninstall Google Search using Titanium Backup
2. Find and install Google Search v2.6
3. Activate Google Now
4. Update Google Search to the latest version
Click to expand...
Click to collapse
Thanks for the suggestion. Unfortunately, this seems to require root, and my device is not rooted.

Well, let me try a factory reset, may be something screwed up during the initial setup
Update: tried everything suggested, except deleting Google Search which requires root, and Google Now is still missing I give up.
Update 2: apparently, I'm not the only one with this issue, Google product forums are full of people with missing Google Now. So far nobody knows why it suddenly disappeared after upgrade to 4.4 and/or how to get it back.