Solved! I was able to design a Moto X for my business account by purchasing it at a Verizon store. Motorola then emailed me the redemption pin which let me bypass the 'upgrade eligibility checking' portion of the checkout. Instead I had a Moto X in my shopping cart for $0.00 (as was suggested by people in this thread). I did have to purchase accessories in a separate order though.
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
I am not really in the same boat as you, so I dont know if my experience is helpful.
I am in a family plan, I am not the account owner, but an account manager, so I could walk in to verizon store and get an upgrade by myself. To pass the phone activation page, I have my phone number entered, account owner's zip code, account owner's last 4 digit SSN, once it get pass that page, it asked for account password again, then the system allows you to choose what line within the plan to get the upgrade. And then credit check of me, billing info of account owner, shipping info to me, and then pay.
So after completing the moto maker purchase on Monday. I got an e-mail late Tuesday that said the Motorola Activation Team discovered an issue with phone activation. I got on the phone with them, waited 1 hour before someone picked up. The Activation Team asked for the same info, my phone number, my name, account owner SSN, account owner billing address, and then the team called Verizon (so I am on hold for another 10 min), using the same info to verify the onwer's account that my name matches(?). So after they talked, and all I got from the team was "I wouldn't said your phone is shipped, but you should received an email within 24 hours."
So my guess is, you will need corporate account owner info (something other than SSN?)?
EvanVanVan said:
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
Click to expand...
Click to collapse
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
640k said:
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
Click to expand...
Click to collapse
I am glad yours is painless. I was really stressed out on Monday, asking other people's SSN for a phone. None of the customer service I talked to suggested this way.
cchderrick said:
I am not really in the same boat as you, so I dont know if my experience is helpful.
So my guess is, you will need corporate account owner info (something other than SSN?)?
Click to expand...
Click to collapse
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
EvanVanVan said:
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
Click to expand...
Click to collapse
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Can I buy a Moto Maker device in-store?
You can purchase a voucher for a Moto Maker device in a store, but you’ll still have to design your device through the online Moto Maker studio.
Click to expand...
Click to collapse
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
cchderrick said:
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
EvanVanVan said:
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
Click to expand...
Click to collapse
yeah, I think getting the pin is way better, I mean you are dealing with Verizon directly, they could just look up your account right in front of you, the activation team in Motorola is really slow.
Good luck.
cchderrick said:
...you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00...
Click to expand...
Click to collapse
this is exactly right.
640k said:
this is exactly right.
Click to expand...
Click to collapse
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
EvanVanVan said:
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
Click to expand...
Click to collapse
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
640k said:
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
Click to expand...
Click to collapse
Ok thanks. Then it is just that I dealt with unhelpful Verizon employees at that store. They said they couldn't process my purchase in the store and it had to be done online... Guess I'm going back down there...
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
640k said:
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
Click to expand...
Click to collapse
Yeah, I went back down there and convinced them I needed to purchase the phone there and it worked! Thanks for your help man.
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
jwseris said:
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
Click to expand...
Click to collapse
Hmm, I went through the normal upgrade procedures, although it was an alternate upgrade (or whatever, where they switched upgrade from one line to a different one). First, they selected the correct line. Then it took them a second to find the phone but they searched "moto maker" (I think, or motomaker) and found both the 16gb/32gb. After that, it was signing for the contract extension and data. Finally, Motorola emailed me the pin to my account email. The shipping address was pre-entered and couldn't be changed when I checked out on Motomaker.com, which is kind of a pain because it's at my parent's house in VT...but not the end of the world.
Good luck
Related
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
Can your "friend" not buy it for you using his credit card and you pay him out later? He can pick it up at any retail store stocking N7.
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
hashibahoohaa said:
Can your "friend" not buy it for you using his credit card and you pay him out later?
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
Click to expand...
Click to collapse
Nah, I couldn't ask him to pay for it.
If I give a US billing address [fake], will the transaction be declined ?
As for the defects, I am worried, but as ASUS seems to releasing the Nexus 7 in India in a few months, I will get warranty soon enough. But, I definitely hope I get a defect-free tablet.:fingers-crossed:
Anyone have any ideas on how to do it ?
Bump ?
You can open US play store using Market Enabler...
Sent from my E15i
bumenoo said:
You can open US play store using Market Enabler...
Sent from my E15i
Click to expand...
Click to collapse
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
sidthegreatest said:
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
Click to expand...
Click to collapse
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
coolkid1712 said:
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
Click to expand...
Click to collapse
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
fylim said:
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
Click to expand...
Click to collapse
OMG, you 're so nice. I think I'm the only one meet this problem ( . I'm very frustrated 5 days because I cannot place any order on google play store. Do you have skype or email that we can contact and share information about ordering bulk google nexus 7?
I created many gmail account to tried place order with 3 different international debit cards but there's no positive result. I received some emails with the same content:
Hi there,
Thanks for your patience in this matter, my name is Paul E. and I will
help you sort this out today. I really do know how frustrating these
things can be.
According to our records, this purchase was cancelled by our system for
security reasons, but this appears to have been an isolated case that has
since been resolved. I've taken a look at your account and confirmed that
you have not been charged.
Though your order has been cancelled, you may notice activity on your
credit/debit card for this order. Please be assured that the amount on
your card statement is an authorization, not an actual charge, and the
authorization will automatically be removed from your account within 1-14
business days, depending on your bank.
Though we're not able to re-instate cancelled orders, you're welcome to
try your purchase again. If your orders continue to be automatically
cancelled, please do write back and let me know so that we can alert the
proper team and ensure that your orders go through properly.
I hope that answers your question, but feel free to ask any other Google
Play questions you have. I'd also like to let you know to expect a short
anonymous survey about your support experience in the next few days; we
keep trying to find ways to improve our customer support, and your
feedback will definitely help.
Best,
Paul E.
The Google Play Support Team
Click to expand...
Click to collapse
---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------
alexjx said:
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
Click to expand...
Click to collapse
How can you use non-US billing address? I tried but I cannot place order with non-us billing address.
More problems ordering apps
Hi,
Ok, so hopefully someone has a suggestion.
I've been able to order apps just fine using Proxmate extension on Chrome.
The other day it stopped working.
I had my programmer create a proxy to try and get through, and still no luck ordering.
One possible problem is I tried probably 20+ times to order as we were trying to debug the process.
Now, I have an employee of mine in the US loglin to my account, and try to place an order for an app and it gives her the same error - that the order could not be placed for a technical reason.
Anyone have any ideas how I can get around this? I can log in just fine, but can not purchase. If they suspended my account, I would imagine that I would not be able to even login - but that's just a guess.
Any ideas would be most appreciated.
Thanks.
I just got this tablet last week, and registered it through Samsung. But I don't see anywhere where I can get my credit through Google play. I have contacted both Samsung and Google about this, no replies yet. Anyone been successful in getting the credits yet? Any advice is appreciated.
:thumbup::beer:
Sent from my SM-P600 using Xparent Cyan Tapatalk 2
og.blaah said:
I just got this tablet last week, and registered it through Samsung. But I don't see anywhere where I can get my credit through Google play. I have contacted both Samsung and Google about this, no replies yet. Anyone been successful in getting the credits yet? Any advice is appreciated.
:thumbup::beer:
Sent from my SM-P600 using Xparent Cyan Tapatalk 2
Click to expand...
Click to collapse
Mine came with the info in the packaging. I am sure it is $25 in google play and $50 in samsung store credit though.
Here is the registration link for the us.
http://www.samsung.com/us/register-for-your-galaxy-perks/
Oops...you are right... $25 in Google play. I checked my box, and did not have anything in there (promotional codes)
Just waiting for replies from google and samsung..
Thanks
og.blaah said:
Oops...you are right... $25 in Google play. I checked my box, and did not have anything in there (promotional codes)
Just waiting for replies from google and samsung..
Thanks
Click to expand...
Click to collapse
You enter the info on that link. Your name, serial number, mac address, etc and they will email you the promo codes.
Just found it. Thanks for the info guys!:beer::thumbup:
nrage23 said:
Mine came with the info in the packaging. I am sure it is $25 in google play and $50 in samsung store credit though.
Here is the registration link for the us.
http://www.samsung.com/us/register-for-your-galaxy-perks/
Click to expand...
Click to collapse
Yep, that's exactly what i got.
Note that the Samsung store $50 credit expires in a couple months so don't forget to use it. I spent mine on $50 worth of obscure music I wanted and couldn't find for d/l elsewhere.
Houndx said:
You enter the info on that link. Your name, serial number, mac address, etc and ,
I followed the steps you mentioned but for some reason I haven't got that email yet...When I try to do it again it says something like "device already registered".... but no email....any ideas? Thanks man
Click to expand...
Click to collapse
jkwjkw said:
Yep, that's exactly what i got.
Note that the Samsung store $50 credit expires in a couple months so don't forget to use it. I spent mine on $50 worth of obscure music I wanted and couldn't find for d/l elsewhere.
Click to expand...
Click to collapse
I'm having a hard time finding $5 worth of stuff to buy there!
When the first note came out,the Samsung Store had some good stuff in there. Not now...
How long did it take you to get your codes?
custommx3 said:
How long did it take you to get your codes?
Click to expand...
Click to collapse
Almost immediately.
My codes were delivered almost instantly after I applied.
What if you return the tablet, do you keep the codes? The new lg g pad Google Edition is really tempting and I am thinking of returning the note 10.1
Sent from my SCH-I535 using Tapatalk
les_garten said:
I'm having a hard time finding $5 worth of stuff to buy there!
When the first note came out,the Samsung Store had some good stuff in there. Not now...
Click to expand...
Click to collapse
Mine showed up pretty much instantly. I want to say that after submitting i got a confirmation page.
The Samsung app store stinks but the music store is a bit better so I spent it there.
this happened to me. if you dont get it immediately it means something is wrong with the system. email samsung to complain and you will get your codes.
i needed to go through like 5 half hour chats with customer service to get my perks.
les_garten said:
I'm having a hard time finding $5 worth of stuff to buy there!
When the first note came out,the Samsung Store had some good stuff in there. Not now...
Click to expand...
Click to collapse
I purchased:
Dengue Fever - Dengue Fever (self titled CD)
Dengue Fever - Escape From Dragon House
Dropkick Murphys - Live on St Patrick's Day
Phil Anselmo / Warbeast - War of the Gargantuas
An All-Star Tribute to Lynyrd Skynyrd
An Industrial Rock Tribute to Judas Priest
All winners!
Note that I did have to search for a while to find them. I noticed that the Samsung Store search index is really messed up, and I had to try a couple of different techniques to even find this stuff. For most of these, I had to go to the artist page and look at all of the albums listed on their artist page. Searching for the album title, or going directly to a list of albums by the artists did not work (ie. these titles were not displayed at all).
If you didn't get your email with codes.
I didn't get my email at first. Later that day I found it in my GMail.
I used my Roadrunner email to register, and that's where I was expecting the reply.
However; the GMail account was the one identified with my Samsung account, so that's where they sent the email.
smac7 said:
i needed to go through like 5 half hour chats with customer service to get my perks.
Click to expand...
Click to collapse
I registered 3 weeks ago and still haven't received my confirmation email or codes. Can you let me know how you made contact with Samsung to get the perks?
Thanks!
dutchmen23 said:
I registered 3 weeks ago and still haven't received my confirmation email or codes. Can you let me know how you made contact with Samsung to get the perks?
Thanks!
Click to expand...
Click to collapse
Went to the website and clicked support. Then do a live chat.
Sent from my SM-P600 using Tapatalk 4
Registration question
I got 2 of these for family members, and have a question on how this credit is received. I'd like to attach one person to one tablet and another person to the other. It's my understanding that I'm eligible for 2 of these credits - one for each device... BUT, I'd then like to also attach a shared GMail account to each device and use the Google Play credit on the shared account.
Google says you can attach up to 3 devices to an account, and I know Android allows multiple accounts without an issue. What I don't know is how this Samsung credit sends you the $$. Do I need to register both with Samsung under the same GMail account? (Would Samsung even allow me to do so?) Or do they e-mail you the codes after the fact and let you take that code to another account?
I asked Samsung support, and they said it just wasn't possible - but that answer doesn't appear to coincide with their published Terms & Conditions, so I don't really believe it. I'm hoping someone that's been through the process can guide me to an answer I'd like to hear.
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
Puzzlegal said:
Next phone won't be with Sprint.
Click to expand...
Click to collapse
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Solutions Etcetera said:
Don't tell us, tell Sprint. You might be surprised what a registered letter addressed to the CEO can accomplish.
Click to expand...
Click to collapse
Thanks. I will give them a chance to unlock the phone by following the last set of instructions they gave me (dig up all my email from motorola and fax it to them) but if that doesn't work, I will try that. Maybe I'll write anyway to complain about the unfriendly customer service, but it seems premature to write in the middle of a request.
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
mulhiny said:
Might seem cheesy, but I've always found emailing [email protected] resolves my issues. You email and they will call you the next day. I believe these folks are about as high as you can go. Plus, once someone calls you, you have a direct number to cal back and deal with only one rep until your issue is resolved..hope this helps a little.
Good luck!
Sent from my XT1056 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! That looks like a good next step, if this doesn't work. I found my correspondence from Motorola, and as I remembered, a lot of it is vague "we have mailed your new phone", rather than "we have mailed your warranty replacement", but one of their letters did say
Thanks for contacting Motorola. Our goal is to get a customized, working phone in your hands, making it as easy as possible for you.
Here's the first step in the return of your broken phone - the Return Authorization Number (RMA): 140114-011410. This is necessary to process your return so hold onto it.
Click to expand...
Click to collapse
I'm hopeful that will be good enough. Of course, there's nothing to prove that I didn't compose that email myself ("fax us the email" really seems dumb, as a form of "proof") but I also have the letter saying "it's been shipped and the cost was $0" and the FedEx mailing label. Hopefully, that will convince them.
They claim they sent me email when they first denied the unlock request. I never got that email, but I suppose some computer may have thought it was spam and deleted it before I saw it. These things do sometimes happen.
After faxing them a letter detailing the issue, along with 30 pages of correspondence from Motorola, I got a call that they had decided to unlock the phone, eventually followed up with an email stating the phone is now unlocked.
Thank you for your advice and support. It improved my sanity.
Puzzlegal said:
So, I've been with Sprint for a while. In the past, they have given me decent customer support, and better service than my husband gets on T-Mobile.So I decided to stick with them instead of going to a discount carrier (like Net10) or T-mobile. And I wanted a one-handed phone. I had planned to get the Galaxy IV mini when it came to Sprint, but when I went to purchase it, I asked whether I could use a different SIM when I travel abroad. The salesperson looked it up, and said "no". Thus, I ended up with a Moto X.
I got it SIM unlocked. Then I had all sorts of flaky problems with it, and ended up having it replaced under warrantee. Sprint wouldn't help me with that, because they wouldn't touch Moto-Maker phones, so I had to deal with Motorola directly. (And not the convenient Sprint shop around the corner from my office. - another reason I have liked Sprint obsolete, no more convenient service.)
So I tried to get the new phone unlocked. PROBLEM! Sprint will only unlock one phone per year per customer. They think they can amke an exception since this is a warrantee replacement.
Never heard back from them.
Called again today to check on the progress. Oops! My request was denied. They have no record of having replaced the phone. Because they freaking refused to... If I FAX them PROOF that Motorola replaced it under warrantee, maybe they will reconsider. And hey, maybe they will even tell me the result of that reconsideration. Or not. I guess I will find out. No, I can't forward the email I got from Motorola. No, they can't send me an email documenting what they want me to do. Apparently, Sprint hasn't entered the email age, and only deals withy phone calls and faxes. Who the #### uses faxes these days?
Wish me luck.
Next phone won't be with Sprint. Sigh. I wish I could pay for decent customer serive without paying for frequent upgrades and stuff. I wish we had a market like in Europe where you buy a phone, and you buy service, and the two aren't intertwined.
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My parents had Sprint in the early 2000s and even back then they had horrible customer service. I stick with Verizon their CS is pretty spot on.
Sent from my SCH-I535 using Tapatalk
HTC has a program called Champions for employees of carrier retail stores. They are offering them a M9 at $299 off contract. Furthermore if they buy a M9 from the discount program they can trade it in for the next One at no extra charge with their "One for Life" program. I posted the screen shot from the email on my G+ page: https://plus.google.com/+PatrickHill/posts/Mr462GhpLbw
So if you work in a carrier store go sign up for Champions and get your M9 for only $299
is this us only?
My store wasn't listed, but it's a small mom and pop shop that IS an authorized T-Mo dealer. Hope I'm able to be considered and that it isn't closed to only those who work at the retail stores.
I wish I was working at a carrier retail store. Ugh maybe next time... Wondering if a friend who works there can do the favor for none workers?
These deals are generally restricted to corporate retail stores by the phone manufacturers as they do actually verify that you're eligible before allowing you to make the purchase. Could be different for this deal but I'm assuming it's not.
I am a member of HTC champions. there is a strict verification policy to ensure that you are a corporate retailer employee. The community is meant to help dealers learn about HTC and interact with other corporate employees.
Is it a U.S. only offering?
Dog-G said:
Is it a U.S. only offering?
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yup
I wonder if this is offered through Best Buy Mobile ))
mccorkendale said:
I wonder if this is offered through Best Buy Mobile ))
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Yes it is and I already ordered mine as a Best Buy Mobile employee.
max53389 said:
Yes it is and I already ordered mine as a Best Buy Mobile employee.
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Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
I went to the Montclair, New Jersey HTC event on 4-9 to pick up mine.
I should really get a part time job at a store so I can get these kind of perks. I sell enough phones usually just by talking to people about phones and helping them decide then some of these sales reps I usually school any of the young sales reps that try to help me when I'm in a store.. I actually cut into one guy's sale at AT&T because he was telling this customer sh** that just was false and set him straight real fast.. haha
Are we sure this is US only? I really hope not. I'm Canadian and my store was listed when I signed up... It even allows Canadian addresses (listing provinces and allowing postal codes, etc). I'd be deeply disappointed if we're left out of this. Does anyone know?
kusso92 said:
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
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Sorry for the long response time.
I pretty sure that you have to set it up through your work email. You just find your store in the list and I think you also get verified with your work email.
I'm not too sure how long it took to verify but on the discount page it mentioned that if you recently created an account, it could take up to 2-3 days to process if you just started as it's a different website that you buy from and separate from HTC Champions.
I set up HTC champions well over a year ago and kind of fuzzy on the exact details but use your work email for everything HTC and you will be fine.
Edit: Found this on the promo page
Please allow for up to 48 hours if you are newly registered to Champions.
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So that's the time you might have to wait and I honestly don't see this selling out quickly as it's not a very popular phone.
Did anybody get a shipping notification?
samven582 said:
Did anybody get a shipping notification?
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Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
graffixnyc said:
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
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Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts
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Bad day at work? Or you had a case of the Mondays? What ever it maybe and judging for your post and tone it looks like you're taking out your frustion on me. If you have a problem with I said you should PM me instead of trying to publicly humiliating me on XDA.
Now the reason why I ask is because I know someone who works at a ATT and was able to convice him to order one for me since he is part of HTC champion. Since you made this thread for people who work in retail carrier stores, I figured I would ask
for example.. asking if the GS5's all had yellow screens or if it was just yours..
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Going through your post history you answered a similar question on how your HTC m9 screen was "green" and it was the resullt of glue? How did you know this? What is your evidence?
samven582 said:
Did anybody get a shipping notification?
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Ordered mine yesterday morning... got a shipping notification last night .
Bought a M9 from a ATT employee today. $495. Great deal. Since they make a $200 profit
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I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?
artician said:
I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?
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I have same problem ,then I went to Best buy get new sim let them act all done
They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.
I had no problems getting mine done, they just had to setup the computer to say it is a generic device, whatever that means. On Sprint.com it says I have a ZTE Optik, but all works great, so I don't really care.
Sprint Employees are mostly dumb to unlocked phones. They know what's on their shelves. It works, I've activated one online and one in store
Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.
artician said:
Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.
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Just tell them that you want a nano SIM. They might not be familiar with the phone which is why they say it won't work. You can also tell them that it's the same SIM used in the Nexus 6P, which they probably have activated.
You can also refer them to this link.
https://www.sprint.com/en/landings/bring-your-own-phone.html
If you click on the first question in the FAQ (How do I know my device is eligble?), it lists the BYOD phones, which included the phone. Good luck.
I went to a third Sprint store today, where the employees hemmed and hawed for about 30 minute before finally telling me they just didn't have any of that kind of sim card in stock. They tried to sell me another phone twice. I got the impression (again), that something else was going on.
I went to Best Buy, where they had the sim in stock, but were prevented from accessing my account by the system. I imagine this is because I have a SERO account, so things are starting to fall into place now.
I may try to buy the sim and have them connect it through Sprint support, but this entire adventure has encompassed more than 200 hours of my time, multiple phones, and over $300 to date. Some of that is my fault because I didn't properly research the phones that they would support, and I would be able to root. I didn't pick up the sim today due to fear of investing even more money in this.
esoh said:
They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.
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This was immensely helpful in particular. Thank you!
I'm all hooked up. I ultimately purchased the SIM and had their online support connect the device. Easy-peasy. Thanks to everyone for sharing their experiences. I wouldn't have had the nerve to follow through unless people had shared their success with the same device/carrier.
Just tried getting my second Moto G5 Plus on sprint (the first was a 2gb/32gb version easy peasy with right card online by myself). This one for my wife, 4gb/64 not so easy. It doesn't go in their system and out of 7 sprint employees they were all clueless . There is a bunch of posts on the actual sprint support website about how some phones (even if the models are on their accepted byod list) need to be added to the system and it takes 2-3 days. As i mentioned this they looked at me like i was crazy telling me that it should be added to their system instantaneously when they try. Told him to try google search so he can be better at his job and walked out. He did give me the store manager's card, who was not in but......... ill just try with the sprint help support page people before i contact amazon / motorola. Havent had too many issues with amazon and we order alot. Cant believe though that out of 7 people, in a SPRINT store (not one of those that sells sprint services and others) .. and a big one too...... nobody has any ideea that to add a phone (specific phone) to the sprint system (system that lets them activate/ deactivate phone) takes 2-3 days and requires more than just the IMEI number and a "ticket" needs to be created........
https://community.sprint.com/t5/Acc...LUTION-Bring-Your-Own-Device-FAQs/ta-p/962647
more info about esn/ ticket etc..
Does anyone know how I can install the camera on my Moto G5 Plus XT1687? Since I install Pixel Experience 10 Plus Edition and it does not come with the camera application. Help