Samsung customer service..(rant!) - AT&T Galaxy Note 3 General

Samsungs customer service is a joke, wrote the voice of the customer (samsung website) a lengthy email and I get back a canned response that doesn't even address my concerns. In this day and age you would believe a company would actually want to keep customers
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

What was the problem I'm curious. I did a chat with Samsung and they told me a bunch of things to do that you tell clueless people, like restart your phone or factory reset. The worst part is he told he never heard pf anyone complaining about the issue I was describing. Yet there are threads all over the internet about it. It's pathetic.
One thing I absolutely loved about Apple is that you walk into their store, you show them a legitimate problem and you walk out with another phone. No BS no runaround no nothing. That's the only thing I miss and I miss it a lot.

I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny
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astang99 said:
I'm with you techweed, I'm having the dreaded wifi is unstable message, the first tech support rep admitted it's a software issue and to deal with it. The last samsung rep said to send it in and be without a phone for five days. I tried to tell them they can't fix this since it's a software issue but they said the same thing to me about not having ever heard about this issue. I'm so close to going back to apple it's not even funny
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If they made a phablet I would seriously consider going back barring some incredible device being released by one of the Android manufacturers.

I hear you, it's crazy I've had all the notes, I love this phone when it works but it seems the note 2 was much more refined
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astang99 said:
I'm having the dreaded wifi is unstable message,
Click to expand...
Click to collapse
Have you tried ensuring that Auto Network Switch is unchecked in the WiFi|Advanced settings?

I have it still pops up your wifi connection is unstable extremely random
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astang99 said:
I have it still pops up your wifi connection is unstable extremely random
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

I've already did that still pops up
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Maybe your WiFi really IS unstable.

inmotion said:
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I thought we established that this method does not work for everyone?

The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.
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incisivekeith said:
The funny thing is that the unstable wifi issue started occurring after a few days, not right away. Can someone provide a technical explanation why it's happening? I've never had this issue in any Samsung phone.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Are you still stock or rooted? I am seeing reports of certain root/flashing combinations causing wifi issues.

inmotion said:
Turn Wi-Fi power saving off!!
Step 1. Bring up your dial pad and press *#0011#
Step 2. Hit the menu button and select Wi-Fi
Step 3.Turn the button to off!
Now back to y'alls rants.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I cant get this code to bring up service mode I get connection problem or invalid mmi code
help

I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

astang99 said:
I'm stock and I believe my connection is extremely stable, don't you think I would have checked that before thinking it was my phone?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What kind of router are you connecting to?
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Asus n65 rtu dual band, happens at my work router also
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worst customer service
the galaxy note 3 is wonderful machine
BUT THE CUSTOMER SERVICE IS THE WORST EVER
AND NEED DECADES TO REACH THE LEVEL OF APPLE CARE
since i bought my galaxy note 3, i have the problem of overheat... which is very known
i visited so many times reparation center in my city
and send it to the main reparation center in Paris
and after one month waiting ... they return the phone fter resetting it only... WTF
and when i saw my wife iphone who had the same problem and being replaced after one call only and within 3 days... i'm really wanna throw this phone to nearest garbage...
more than 3 months have been passed and over 15 times call to customer service
and 9 times went to reparation center including once to main one...
to end by defected phone and can't be use more than 2 - 3 minutes...

Guess what? ALL "Customer Service" is a joke. In fact, customer service no longer exists. Welcome to 2014.

theorioles33 said:
Maybe your WiFi really IS unstable.
Click to expand...
Click to collapse
Exactly. I had this message and it turned out, my router was d/cing the modem.

Related

No signal on T-Mobile

Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
Sent from my Nexus 4 using xda app-developers app
Sent from my Nexus 4 using xda app-developers app
castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
Sent from my Nexus 4 using xda app-developers app
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
Sent from my Nexus 4 using xda premium
castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
Sent from my Nexus 4 using xda app-developers app
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
do you have your phone info set to lte only?
How do you check that? *#*#4636#*#* ? If so that's on wcda prefer
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Did your happen when you first got it or after you had it for awhile? And what's the RMA process
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The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
Sent from my Nexus 4 using xda premium
Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
Exodian said:
The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Thank for your help that what I'll have to do only problem is I traded an s3 for this phone on CL so if it hardware I think I'm SOL but thanks for your help
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kthejoker20 said:
Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
Click to expand...
Click to collapse
I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
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castro08 said:
I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Try getting a new Sim from t mobile and reflashing the radio
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Exodian said:
Try getting a new Sim from t mobile and reflashing the radio
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Click to expand...
Click to collapse
Thanks will do but why would my sim card work on other phones and other sims not work on mine
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castro08 said:
Thanks will do but why would my sim card work on other phones and other sims not work on mine
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Most likely wouldn't but it would be one more "possible" problem eliminated.
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I'm currently going through the RMA process over virtually the exact same issue. However, I've been running franco's nightlies lately and up until he restored the HSIC/wifi stuff to stock in r154 I was actually experiencing less data drops and rapid tower swapping (constantly going from 3g to H and back rendering consistent data inoperable). *shrug* I feel as if it's something in the hardware on the cusp of failing because sometimes it does it more and sometimes it does it less. It's rather weird. I'm also on T-mobile towers through an MVNO (Straight Talk).
I just cancelled and switched to ATT go phone.
I have RMA'd 2 devices, tried multpie new simcards, relflashed, tried new radios, and nothing worked.
It no longer switches from 3g to H on ATT network.
It stays in H constantly.
Also, no more signal drops or loss of signal.
I have 100% signal all the time now.
The data is a little more expensive, but worth it for the coverage so far.
It's not your phone, it's the tmobile network.

WiFi dropping out

My rooted Verizon Samsung Galaxy Note 3 keeps dropping the WiFi. It doesn't make sense because it then will automatically reconnect. Any ideas on what's going on? Or have any suggestions?
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i get the same crap , even if i'm right next to the wifi box ... will constantly evrey 15 seconds flicker in and out of wifi and auto re-connect
****ty software
i bet cyanogenmod would fix this in a sneeze ....
dam you locked bootloader
and DAM YOU VERIZON
Turn off Bluetooth
ThomasHilleman said:
My rooted Verizon Samsung Galaxy Note 3 keeps dropping the WiFi. It doesn't make sense because it then will automatically reconnect. Any ideas on what's going on? Or have any suggestions?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I spent several weeks chasing the WIFI bug in my un-rooted Verizion N3, including all the solutions on the web. I finally tried turning off the Bluetooth. That did it! I hope this helps you.
Steve
You didn't really provide any details.
UPDATED
I just got off the phone with Verizon about the WiFi problem and the REP told me that Samsung would be releasing ota update 4.3.1 in 2 weeks and its suppose to fix everyones problem they been having with WiFi dropping
Can anyone else confirm?
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mwebb34 said:
I just got off the phone with Verizon about the WiFi problem and the REP told me that Samsung would be releasing a MJE update 4.3.1 in 2 weeks and its suppose to fix everyones problem they been having with WiFi dropping
Can anyone else confirm?
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Click to expand...
Click to collapse
MJE is already out for some time now. Indications are that there is a Kitkat release pending though.
steve181 said:
i spent several weeks chasing the wifi bug in my un-rooted verizion n3, including all the solutions on the web. I finally tried turning off the bluetooth. That did it! I hope this helps you.
Steve
Click to expand...
Click to collapse
this doesnt do squat
oneandroidnut said:
this doesnt do squat
Click to expand...
Click to collapse
Hard to say really. Because they both operate in the ISM band, there is a possibility of interference. For instance, take a look at this old (2002) article in EE Times.. But based on it's age, I would guess that current SOCs in handsets probably have radio hardware/firmware that has "other-protocol awareness" that prevent the device from interfering with itself, but probably do absolutely nothing about interference from/to other devices in the area on the "other" protocol. (That is, other BT devices interfering with the handset during it's use of 802.11, other 802.11 devices interfering with the handset's use of BT, and conversely for both). The protocol standards for Bluetooth and 802.11{a/b/g/n/ac} have mechanisms for cooperation/sharing for devices within their own protocol; but obviously a protocol standard can not have anything to say about something outside of it's own definition.
Then have a look at this Cisco article about the prevalence of interference in WiFi networks. Together with interop problems, it goes a long way to explaining why you see so many different reports of different kinds of trouble - the ISM band is a wide-open, uncontrolled experiment by the FCC. The fact that a lot of devices and combinations of devices succeed (WiFi is quite successful overall) is not a guarantee that trouble experienced in a particular case is the result of defective hardware or software.
Several generations of Android ago I experienced a problem where many devices on a WLAN were successful connecting to a Linksys WiFi router - and my Android phone would associate and authenticate successfully - but never get a DHCP lease. Sounds like a problem with the Android phone software/hardware, right? Except in this particular case, the problem was resolved by updating the router firmware, not the phone.
In that instance, it was tempting to "blame the phone" based on nominal behavior of other devices; but that inference turned out to be incorrect. The reasons that things happened the way they did was probably because the Android phone was staying within protocol, but exhibiting different behaviors than the other Windows/Apple devices on the WLAN, and those compliant - but different - behaviors elicited a bug in the router's software that the other devices did not trip.
That's the deal with Wifi. It takes two to tango. And there's always the possibility of other crap (portable phones, microwaves, baby monitors, wireless analog cameras, fluorescent lights) spoiling the dance.
Sorry to say it, but interop problems happen all the time with WiFi.
If you want to solve them in a particular instance, you have to start digging into the details.
If you control the WiFi router in question, there are far more knobs available to turn on the router than on the phone/tablet. Upgrade your router firmware, and start turning off unnecessary behaviors on the router. If you reduce the constellation of possible behaviors on either or both devices, the likelihood of bug expression will decrease.
.
Thanks to all who replied to the thread. Still having some issues with Wi-Fi. Has anyone been able to confirm that Verizon will be releasing a new update?
Thanks
Every router we'll be different so the web console interface will be unique per router model.
You want to login to your router via Google chrome or IE, and navigate to something along the lines of Wi-Fi channel frequency.
There should be a range from 1-11 "channels" and you want to try one at a time. Yours could be different than mine depending on interference around you.
I hope this kinda makes sense. This also applies to general networking if your laptop Wi-Fi signal is weak sauce
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bftb0 said:
MJE is already out for some time now. Indications are that there is a Kitkat release pending though.
Click to expand...
Click to collapse
I have gave verizon/samsung pure h.e.l.l over my WiFi problem i have called them 100× make no mistake it pisses me off that im paying full retail for my note and i be damned its gonna work right. The verizon REP told me that Samsung was gonna release a 4.3.1 update in 2 weeks. 4.3 is Jellybean 4.3.1 is Jellybean....I know 4.3 has been out for sometime. While i was on the phone with VZW *****n about Samsungs mistake she gotten an email say that Samsung was updating to 4.3.1 in 2 weeks. She also said that the previous software didnt have this problem which im unaware of, because my note 3 came out with 4.3. She "VZW REP" went on to say that this started with the MJE 4.3 update. Who knows just have to wait n c.
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---------- Post added at 10:22 PM ---------- Previous post was at 10:18 PM ----------
My suggestion. Anyone thats having the WiFi problem. Call VERIZON/SAMSUNG EVERYDAY UNTILL THIS GETS FIXXED
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---------- Post added at 10:24 PM ---------- Previous post was at 10:22 PM ----------
ThomasHilleman said:
My rooted Verizon Samsung Galaxy Note 3 keeps dropping the WiFi. It doesn't make sense because it then will automatically reconnect. Any ideas on what's going on? Or have any suggestions?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
CALL vzw/samsung and let them know. Callem everyday!
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ThomasHilleman said:
My rooted Verizon Samsung Galaxy Note 3 keeps dropping the WiFi. It doesn't make sense because it then will automatically reconnect. Any ideas on what's going on? Or have any suggestions?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Call verizon and giv e them pure h.e.l.l....callem everyday
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I should give them a phone call. I'll let every one know what they say in response
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has anyone called vzw to see whats gonna be done to fix the wifi problem???
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---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
ThomasHilleman said:
My rooted Verizon Samsung Galaxy Note 3 keeps dropping the WiFi. It doesn't make sense because it then will automatically reconnect. Any ideas on what's going on? Or have any suggestions?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
there is no suggestions that really work none. i was told by Vzw that the bug was in 4.3 software. And i was also told that Samsung was gonna be sending out a small ota update which will be 4.3.1 in about a week n a half. unless i was lied to.
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I'm having the opposite god damn problem instead my bluetooth when connected to my BMW drops randomly but the phone will still be connected and the collar will end up being on the handset speaker instead of the car's
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Nexus detected by anti theft security system

Odd things happen lately, no matter where I go with my nexus 4 anti theft systems at local stores like JC penny, Macy, old navy. Once I enter the store, the anti theft system beeps what the f**k? Or I leave the store. Anybody experiencing this?
I definitely can't say that I have
Sent from my Nexus 4 using Tapatalk
Its annoying
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Happens to me all the time. Thought it might be NFC but its off; it bugs the heck out of me
Anybody have solutions?
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First time I've ever heard of that.
Sent with my Nexus® 10 minus 3
Am I getting tracked?
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kitila said:
Happens to me all the time. Thought it might be NFC but its off; it bugs the heck out of me
Click to expand...
Click to collapse
Nah, I don't think it's NFC, the maximum range is roughly around 10 cm, which is relatively short.
But what makes your think it's the Nexus that is triggering the alarm?
Well thought it was my vape at first. Its the phone in my op cuz happens to me and the wife she is stock I'm rooted. And its the only thing I'm my pocket when it happens JC Penny's old navy ross's k mart Walmart . its weird
Never had this happen nowhere in Germany. However I bought some boots once and months later in a random store the alarms went off. Showed one shoe was not unlocked when I bought it
Sent from my Nexus 4 using xda app-developers app
Probably restore stock settings and lock my phone?
Sent from my Nexus 4 using XDA Premium 4 mobile app
It does it to me on my rooted and my wife's stock nexus
This has never happened to me with either of my phones (N4 running AOSP custom rom or Atrix HD running CM11) or any of my past phones (iPhone 3GS jailbroken, Atrix 4G CM10), but my Surface Pro 2 does set off those things when going into my school library
nexus-4 said:
Odd things happen lately, no matter where I go with my nexus 4 anti theft systems at local stores like JC penny, Macy, old navy. Once I enter the store, the anti theft system beeps what the f**k? Or I leave the store. Anybody experiencing this?
Click to expand...
Click to collapse
The solution would probably be to stop hiding under your clothes the T-shirt that you grabbed from previous store!!
That would stop the noise ?
Sent from my NookColor using Tapatalk
RASTAVIPER said:
The solution would probably be to stop hiding under your clothes the T-shirt that you grabbed from previous store!!
That would stop the noise ?
Sent from my NookColor using Tapatalk
Click to expand...
Click to collapse
Are you saying I'm stealing? Excuse me please i had nothing on me except my wallet and phone. Understand what I said before open ur big fat mouth please don't be a jerk.
Sent from my Nexus 4 using XDA Premium 4 mobile app
If you can't get a bit of humour, then don't talk at all.
Unleashed by my Nexus 4
RASTAVIPER said:
If you can't get a bit of humour, then don't talk at all.
Unleashed by my Nexus 4
Click to expand...
Click to collapse
How do you like getting accused of something u havent done? Funny? If u don't know the solution opening ur mouth doesn't make u a genius. i'm pissed I can't find solution like other guy with whatever nfc is. Please take your humor somewhere else. Alright? Thx.
Sent from my Nexus 4 using XDA Premium 4 mobile app
hey guys did you find a solution for this issue, i am getting the same thing getting out of walmart WTF it happes all the time now.
i use CM11 lattest nightly.
and is like he is saying first i tough somebody forgot to take the damm sensor out but then i notice that i go by my self just me and my phone and the damm thing goes off i even asked my son to by him self and then take my phone and go ture it, as soon as he goes with my phone bang... alarm goes off.
it never happend before but it started a couple of weeks ago.
a friend of my told me that the wireless charger can cause this do you use the wireless charger? stooping to think about my issues started after i start to use it.
any coments on that guys?

Phone call problems.

Hey all I was just wondering if anyone is having problems with receiving calls. It seems to happen more and more lately. What happens is the phone rings and I answer it but I can't hear them and they can't hear me. The phone then disconnects. It doesn't matter where I am so I don't think it's a phone network problem. I travel all over the place as I'm a truck driver. It seems to happen more when connected to a Bluetooth device but now it's starting to happen when not.
I'm am rooted and at present running on stock. It doesn't matter if I'm on stock or a custom ROM it does the same thing. I'm really regretting getting this phone and ready to go back to my DROID RAZR MAXX HD. I like the phone its blazing fast but it has issues which I've asked about before. I bought this phone on the Edge plan and did line swapping to keep unlimited data. But I'm ready to throw it in the garbage or sell it real cheap. Or starting all over and leaving it unrooted and see what happens. Really wanted root so I could tether when ever I want. Any suggestions?
Sent from my SM-N900V using xda app-developers app
Rooted and stock here with zero issues. Maybe hardware issues?
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Deleted
Reilly1812 said:
Rooted and stock here with zero issues. Maybe hardware issues?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Looks like I'm going back to my Motorola and throwing this in the trash with the tech support and replacement device issues. This will be the last Samsung device I buy.
RAZR is a great phone. Sorry you had issues with the Note. Did you see this thread? http://forum.xda-developers.com/showthread.php?t=2680962
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Reilly1812 said:
Rooted and stock here with zero issues. Maybe hardware issues?
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Reilly1812 said:
RAZR is a great phone. Sorry you had issues with the Note. Did you see this thread? http://forum.xda-developers.com/showthread.php?t=2680962
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yes exactly one of the horror stories I'm talking about
Well I Odin back to stock and still having the same problems. I'm headed to Verizon today to see what they say. Hopefully I get lucky and don't get a bum replacement device.
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I sold my note 3 back in January because of connectivity and phone quality issues ... been really missing the spen, multiwindow and sceen size as of late. Was thinking about coming back to the N3 but then I see stuff like this and remember why I left [emoji20]
May grab a note 2 instead ...
Sent from my GT-N5110 using Tapatalk

Low Frequency Beep During Calls

Is anyone else having any issues with the speaker when they are making calls on there S5? Whenever I'm talking with someone on the phone every 4 or 5 seconds I hear a low frequency beep the lasts about 1.5-2 seconds and then it goes away... After another 4 or 5 seconds it does it again. I really hope it's a software issue as I don't want to send my new phone in for a repair already.
undergrad said:
Is anyone else having any issues with the speaker when they are making calls on there S5? Whenever I'm talking with someone on the phone every 4 or 5 seconds I hear a low frequency beep the lasts about 1.5-2 seconds and then it goes away... After another 4 or 5 seconds it does it again. I really hope it's a software issue as I don't want to send my new phone in for a repair already.
Click to expand...
Click to collapse
NSA,
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undergrad said:
Is anyone else having any issues with the speaker when they are making calls on there S5? Whenever I'm talking with someone on the phone every 4 or 5 seconds I hear a low frequency beep the lasts about 1.5-2 seconds and then it goes away... After another 4 or 5 seconds it does it again. I really hope it's a software issue as I don't want to send my new phone in for a repair already.
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Having the exact same thing man!
Sent from my SM-G900F using XDA Premium 4 mobile app
benno4403 said:
Having the exact same thing man!
Sent from my SM-G900F using XDA Premium 4 mobile app
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I will have to try contacting Samsung about the problem. I will let you know what they say. I doubt target would do a straight exchange on the device.
undergrad said:
I will have to try contacting Samsung about the problem. I will let you know what they say. I doubt target would do a straight exchange on the device.
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Try disabling CARRIER IQ or removing it if you are rooted and then check for the beep afterwards see if it's gone and let us know what your results.
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dawgboy1783 said:
Try disabling CARRIER IQ or removing it if you are rooted and then check for the berp afterwards see if it's gone and let us know what your results.
Sent from my SGH-M919 using XDA Premium 4 mobile app
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How would I go about doing this? I'm not rooted at the moment.
undergrad said:
How would I go about doing this? I'm not rooted at the moment.
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Well if you are not rooted go into settings then backup and reset and then collect diagnostics and uncheck it and this theoretically turns it off, now if you are rooted you can install root explorer open it up make sure that you are mounted as rw then search the root directory for carrier iq and delete it this removes it from the device.
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I have the exact same problem and it annoys the **** out of me when I'm talking on the phone. I'd just love to get an answer why this is happening or just get rid of the problem..
I still haven't found a solution for it.. going to have a look into the carrier iq thing.. any other suggestions are greatly appreciated!
Sent from my SM-G900F using XDA Premium 4 mobile app
benno4403 said:
I still haven't found a solution for it.. going to have a look into the carrier iq thing.. any other suggestions are greatly appreciated!
Sent from my SM-G900F using XDA Premium 4 mobile app
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The first thing I did was disable carrier iq when I got my s5 and after seeing this post I made a call to check for the noise and I dont hear it so maybe the carrier iq thing is the ticket.
dawgboy1783 said:
The first thing I did was disable carrier iq when I got my s5 and after seeing this post I made a call to check for the noise and I dont hear it so maybe the carrier iq thing is the ticket.
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Sorry.. but what exactly do you mean by "disable carrier iq"? Cause I'm a real newbie when it comes to doing administrative stuff to your phone...
I also thought that it maybe could be worth Factory reseting your phone? But I've got a lot of settings and stuff that I don't want to do again.. but if it's really needed I'll do it.
dannik93 said:
Sorry.. but what exactly do you mean by "disable carrier iq"? Cause I'm a real newbie when it comes to doing administrative stuff to your phone...
I also thought that it maybe could be worth Factory reseting your phone? But I've got a lot of settings and stuff that I don't want to do again.. but if it's really needed I'll do it.
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Well if you are not rooted go into settings then backup and reset and then collect diagnostics and uncheck it and this theoretically turns it off, now if you are rooted you can install root explorer open it up make sure that you are mounted as rw then search the root directory for carrier iq and delete it this removes it from the device.
Sent from my SGH-M919 using XDA Premium 4 mobile app
dawgboy1783 said:
Well if you are not rooted go into settings then backup and reset and then collect diagnostics and uncheck it and this theoretically turns it off, now if you are rooted you can install root explorer open it up make sure that you are mounted as rw then search the root directory for carrier iq and delete it this removes it from the device.
Sent from my SGH-M919 using XDA Premium 4 mobile app
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I tried that. But I'm afraid it did not work.. The annoying sound is still active. But the weird thing is that sometimes and on some calls it's occures very often and being annoying as hell.. and then again it can be off for like another call that lasts 30min+.. I hope that it's the phones own speaker that's broken or something..
Haha I hope you're wrong.. I really hope it's related to carrier iq
Sent from my SM-G900F using XDA Premium 4 mobile app
benno4403 said:
Haha I hope you're wrong.. I really hope it's related to carrier iq
Sent from my SM-G900F using XDA Premium 4 mobile app
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Shiet... Well I don't know what to do. Maybe I'll have to put it in service after all..
dannik93 said:
Shiet... Well I don't know what to do. Maybe I'll have to put it in service after all..
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Ok did you guys did you try tutning noise reduction off in call settings that also does some weird shizz so I usualy leave it off, try that and see what happens.
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dawgboy1783 said:
Ok did you guys did you try tutning noise reduction off in call settings that also does some weird shizz so I usualy leave it off, try that and see what happens.
Sent from my SGH-M919 using XDA Premium 4 mobile app
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Yeah. I tried all of them regular settings. Minutebeep, noise reduction etc.. The sound kept going. But I also noticed that when I connected my headphones and talked trough them that there was no annoying sound.. so I guess it's something with the phones own speaker.
But I put the phone on service today after 11 days of usage... lol. Hope they'll fix it!
I don't hear the issue when I'm using bluetooth in my car either. That being said I'm pretty sure it's a issue with the speaker in the phone. Time to swap it out for another device!
undergrad said:
I don't hear the issue when I'm using bluetooth in my car either. That being said I'm pretty sure it's a issue with the speaker in the phone. Time to swap it out for another device!
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So Undergrad.. are you really swapping it in for another phone? They actually gave me that option.. but I kind of said no.. I just wanted my phone to work 100%.. maybe it was a stupid choice..
dannik93 said:
So Undergrad.. are you really swapping it in for another phone? They actually gave me that option.. but I kind of said no.. I just wanted my phone to work 100%.. maybe it was a stupid choice..
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Target is ordering me a new device and hopefully it resolves the issue. It certainly appears that the issue is with the speaker.

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