Note3 camera and Wifi bug - Galaxy Note 3 Q&A, Help & Troubleshooting

While wifi is on and active, stock camera app gives white and black vertical lines
Even video gets those lines as well, but 3rd party camera app works fine such as Camera Zoom FX.
Anyone else suffering this bug?
These pictures are captured from Video..

No, I do not have the lines
Gesendet von meinem SM-N9005 mit Tapatalk 4

buell47 said:
No, I do not have the lines
Gesendet von meinem SM-N9005 mit Tapatalk 4
Click to expand...
Click to collapse
Did you try it while wifi connection was downloading or uploading?
I tried use camera when updating the apps, so wifi was actually active..

same prpblem
reservin said:
While wifi is on and active, stock camera app gives white and black vertical lines
Even video gets those lines as well, but 3rd party camera app works fine such as Camera Zoom FX.
Anyone else suffering this bug?
These pictures are captured from Video..
Click to expand...
Click to collapse
I've got the same problem here but only on videos while downloading via WiFi i hope its software issue other than that i have to get replacement .
I bought it 3 days ago in Malaysia.
Note 3 SM_N9005

Hi, I just picked up my Note3 SM-N9005 from Malaysia.
I get vertical lines while taking video in low light and sometimes in normal light condition. This only happens while downloading or uploading via Wifi .
I just would like to know, if this is hardware or software issue?So please try to take a video while downloading or uploading anything via Wifi or just deactivate and activate while shooting.and tell me what happens.
thank you,
check this: https://www.dropbox.com/s/23i98f1qlkrgfkq/2013-10-19 10.33.07.mp4

Same here.
Squiggly vertical lives when recording video.

I just recorded this while uploading another video to YouTube via Wi-Fi. I have a U.S. S-800 N3.

Only happens on the stock camera app. Use a different app.
Also, try clearing the cache and data of the stock app.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

BarryH_GEG said:
I just recorded this while uploading another video to YouTube via Wi-Fi. I have a U.S. S-800 N3.
Click to expand...
Click to collapse
thank you,i may have defective unit .

.,

I had 3 Notes 3's and they all had this issue. Not good enough, I shouldn't have to use another camera app or clear cache
I have returned and not bothered getting another one

Note 3 camera bug
Reservin,
You're definitely not alone with this particular bug. I'm currently in correspondence with Samsung regarding the issues.
If this is not resolved satisfactorily, then I shall be getting a refund.
In fact, they are sending a courier to pick up my unit very soon for testing!
reservin said:
While wifi is on and active, stock camera app gives white and black vertical lines
Even video gets those lines as well, but 3rd party camera app works fine such as Camera Zoom FX.
Anyone else suffering this bug?
These pictures are captured from Video..
Click to expand...
Click to collapse

I'm having the same problem with my Note 3.
Factory reset does nothing, and I think it doesn't happen in airplane mode. Downloading a large file with Wifi or 3G does not affect it. Installing some apps like "Moves" seem to make it happen more frequently. Might be CPU related? I'm getting mine replaced tomorrow, as the unit is only one day old. I will report if that one has the same problem now that I know what to look for.
Can't post links as I usually just lurk, but I think these can be figured out:
youtube => 6CgLoATj_HA
imgur => i4Gmx3i.png

Little update:
I took the Note 3 back to the store and exchanged it to newer one. First this one worked perfectly, but after couple OTA system updates they started to appear again. I'm hopeful this is software related issue.

Namochan said:
Little update:
I took the Note 3 back to the store and exchanged it to newer one. First this one worked perfectly, but after couple OTA system updates they started to appear again. I'm hopeful this is software related issue.
Click to expand...
Click to collapse
well thank you for the update,I thought it is hardware issue hope they fix it soon .

Is there news about this problem? I have a same issue...:banghead:

Atsco said:
Is there news about this problem? I have a same issue...:banghead:
Click to expand...
Click to collapse
I had the same issue first time when using camera in low light condition (nordic firmware).
The problem got solved by itself after restarting the device and now two days after still havent seen the lines.
I had seen similar problem on old lcd and tft monitors when they are exposed on high frequency waves. Not sure that there is connection between them and the camera on Note 3.

4i4okotka said:
I had the same issue first time when using camera in low light condition (nordic firmware).
The problem got solved by itself after restarting the device and now two days after still havent seen the lines.
I had seen similar problem on old lcd and tft monitors when they are exposed on high frequency waves. Not sure that there is connection between them and the camera on Note 3.
Click to expand...
Click to collapse
Thanks man. I disabled Wifi, like was suggested and no problemo, when Wifi is off. No lines, video recording works fine. But after turning Wifi back on, problem is back. By the way I'm using too nordic firmware (I live in Finland). Few days ago I rooted my Note 3 with De la Vega method (works fine, Knox 0 etc), so my first idea was, that this is something to do with that, but this problem existed before I did it. Looked videos, that I made before rooting and these horizontal lines are there. But only in home made videos. And when I'm at home, my Wifi is always turned on. So I'm almost 100 % sure, that this problem is related to Wifi somehow. Did you updated your device already with newest firmware? Maybe fix is in new update? Because of that root I didn't update myself, so I'm using still MJ1 firmware.

4i4okotka said:
I had the same issue first time when using camera in low light condition (nordic firmware).
The problem got solved by itself after restarting the device and now two days after still havent seen the lines.
I had seen similar problem on old lcd and tft monitors when they are exposed on high frequency waves. Not sure that there is connection between them and the camera on Note 3.
Click to expand...
Click to collapse
Same thing happen to me when I take video whole connected to wifi. I guess there's some wifi interference while taking the video. Don't think that it is a hardware issue.
No issue when taking video on 3g network.
Sent from my SM-N9005 using xda app-developers app

Atsco said:
I'm using still MJ1 firmware.
Click to expand...
Click to collapse
Hi Atsco,
I also live in Finland (Kirkkonummi) and bought my Note 3 from Verkkokauppa/Helsinki. It was with MJ1 firmaware and I update it to MJ2. Currently using the stock one with Nova launcher. The only description of the update was "Improved stability" . I can't confirm that the problem vanished after the update, but as I don't experience it any more there is probability this update to fix this defect.

Related

Reboot while in camera

When taking pictures in low light situations with flash (it seems low battery enhances the probability) sometimes the pictures get artifacts (white lines close to the top/bottom of the picture).
And sometimes the phone gets stuck and reboots. The camera tends to make clicking noises right before it reboots that are louder than when usually focusing.
Look at the screenshot and at the end you can see the reboot. You can see a sudden battery level drop after the reboot.
I don't know if this is hardware or software related but a user suggested this to be a problem with the stock camera app.
I had this problem on two devices already and it seems to be on all devices, maybe just rarer for some people? Not sure.
If you have this problem vote for the following issue and hope google fixes it:
http://code.google.com/p/android/issues/detail?id=49702&#makechanges
I had something similar happen to me once last week. I was viewing my photos in the stratosphere mode and would hit the back button. I had to repeatedly do this to scroll to the next images after viewing them. When hitting the back button it would take me back to take a picture, but one time, it took me to a blank screen with the camera buttons still working. I ended up needing to restart my phone. Not sure what happened there.
I have only seen this once. It didn't occur again, so I haven't chased it down
Ditto only happened once in the first week of using and has never happened again
Sent from my Nexus 4 using Tapatalk 2
AW: Reboot while in camera
Kinda sucks when it happens randomly, today it happened twice to me and that in 4.2.2!
Sent from my Nexus 4 using xda app-developers app
I also have it, but less frequent, about one or two times per month. It happened on 4.2.1 and no one could solve it in my thread about this .
Facing the same issue more frequently
ruzkay said:
While taking pictures my phone suddenly got stuck and rebooted. This is the second time now. My camera makes strange click noises sonetimes wheb focusing but that seems to be normal.
The device was a little hot but not as hot as when in gaming and in gaming it never reboots.
Look at the screen shot and at the end you can see the reboot. What I'm worried about is the sudden battery level drop after the reboot.
Are these reboots hardware or software related? Should I get a replacement?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I seem to have the same issue. So far, it has only occurred when I am trying to take a photo with the flash on. One more observation: seems to happen more often if the battery is low. However, both of us might be having defective devices, as it doesn't seem to be a common issue looking the forums here.
No solution found so far. Tried a factory reset. Tried using another camera app. Nothing helped. Might try flashing a custom ROM.
AW: Reboot while in camera
sumit29 said:
I seem to have the same issue. So far, it has only occurred when I am trying to take a photo with the flash on. One more observation: seems to happen more often if the battery is low. However, both of us might be having defective devices, as it doesn't seem to be a common issue looking the forums here.
No solution found so far. Tried a factory reset. Tried using another camera app. Nothing helped. Might try flashing a custom ROM.
Click to expand...
Click to collapse
All oft the things you described apply to my situation too. Also I noticed that pictures tend to have artifacts (white stripes close to the top/bottom). They always have the same distance from top/bottom but their length differs.
Also after the forced reboot there sometimes appears an extra picture in the gallery that is fully grey.
Sent from my Nexus 4 using xda app-developers app
I don't seem to have the artifact problem that you described. Also there is a creaking sound sometimes just before it restarts.
Have you tried flashing a custom ROM? Did it help? Otherwise RMA is possibly the way to go.
I ordered the phone from US using a mail forwarding service, so an rma will cost me another $100 or so. If you or anyone else can confirm that it is definitely a hardware issue which can be resolved by getting a replacement, i might go for it.
Sent from my Nexus 4 using xda app-developers app
sumit29 said:
I don't seem to have the artifact problem that you described. Also there is a creaking sound sometimes just before it restarts.
Have you tried flashing a custom ROM? Did it help? Otherwise RMA is possibly the way to go.
I ordered the phone from US using a mail forwarding service, so an rma will cost me another $100 or so. If you or anyone else can confirm that it is definitely a hardware issue which can be resolved by getting a replacement, i might go for it.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I was on AOKP PUB Krait 05/02 by Stevespear and Harsh Kernel and I did have a reboot there once too. Also this is already my third Nexus 4 since I had to replace it 2 times due to issues (bottom side creaking 1st device / yellow blotches 2nd device) and this one really looks good only this camera reboot issue is left.
But my first phone did have the issue too, I didn't have the 2nd phone long enough so didn't see it happen there. I have no idea if it is a hardware or software issue but my bet is that all Nexus 4's have that issue.
It just seems that it appears rather rarely and most people don't notice it. Or it could be that the voltage is too low and that would explain why it happens on some phones more than on others since not all chips are equal. I was wondering if somehow setting the flash to be weaker so it draws less power would solve this. But I am just a user and don't really have an idea.
PS: I won't get my phone replaced since I can live with this issue (it happens rather rarely) and I went through 2 replacements to get this device which is close to perfect but I wouldn't mind if someone came up with a solution.
That makes me feel really lucky to have gotten a nearly perfect device. Anyway, guess we just have to live with it then. Lowering the flash intensity sounds like a good idea. Will check if some rom/kernel/app can do it for me.
Sent from my Nexus 4 using xda app-developers app
Just added issue 49702 on code.google.com. whoever is facing this problem, add your comments.
Sent from my Nexus 4 using xda app-developers app
Having the same problem here on 4.2.1 and 4.2.2. I think it might be the buggy stock camera/gallery app because I can't replicate the problem on the Camera Zoom FX app.
Edit: I remember having this problem on 4.2.1 and then clearing the gallery app data and not ever seeing the issue happen again. I will try the same on 4.2.2 and see if it fixes it too.
I added a link to the issue on OP guess that is all I can do.
sierratango88 said:
Having the same problem here on 4.2.1 and 4.2.2. I think it might be the buggy stock camera/gallery app because I can't replicate the problem on the Camera Zoom FX app.
Edit: I remember having this problem on 4.2.1 and then clearing the gallery app data and not ever seeing the issue happen again. I will try the same on 4.2.2 and see if it fixes it too.
Click to expand...
Click to collapse
I have had this issue with the Camera FX Zoom app also. So, at least in my case, I guess it's a hardware/camera driver issue. Anyway, I also cleared the gallery app data a few days back and haven't faced this issue since then, but haven't taken enough pics with flash to confirm that the issue is truly gone.
sumit29 said:
I have had this issue with the Camera FX Zoom app also. So, at least in my case, I guess it's a hardware/camera driver issue. Anyway, I also cleared the gallery app data a few days back and haven't faced this issue since then, but haven't taken enough pics with flash to confirm that the issue is truly gone.
Click to expand...
Click to collapse
Has the issue disappeared after clearing the app data for you? I certainly have not faced any reboots since doing it.

Note 3 N900 problem with waze

Guys i bought this international version (SM N900) and when i install waza i got this render problem where there are lots of white blocks and sometimes the font was blocky too.. anyone have this problem? I already tried uninstall and re-install it but the problem still exist.. its really annoying.. since i really like to use waze..
Sent from my SM-N900 using Tapatalk 4
zelduy said:
Guys i bought this international version (SM N900) and when i install waza i got this render problem where there are lots of white blocks and sometimes the font was blocky too.. anyone have this problem? I already tried uninstall and re-install it but the problem still exist.. its really annoying.. since i really like to use waze..
Click to expand...
Click to collapse
http://www.waze.com/forum/viewforum.php?f=3
Post in the Waze forum about it. However, I thought this was already fixed in the last version released a few weeks ago (From changelog: Full support for 1080 pixel devices)
But my xperia z is 1080p too.. and it doesn't any problem?
Sent from my SM-N900 using Tapatalk 4
I use Waze everyday and have no issues. I've had mine for a well but I'm using the SM-9005 Snapdragon version.
zelduy said:
But my xperia z is 1080p too.. and it doesn't any problem?
Click to expand...
Click to collapse
BTW, the missing tiles issue has been a long standing random issue for a while but it's usually one or two tiles off in the distance, not ones up close. So if you're on a good connection (say wifi) and you just randomly scroll around, do you see tiles come and go (like.. they're loaded, but don't show sometimes) or does it refuse to load certain tiles? I've seen both behaviors, but good information to have if you post on the Waze forums.
Blurry/fuzzy fonts was a problem a year or so ago, but hadn't heard of it again since.

Camera problems

hi'hi I have this problem with my camera while using photo + video I have attache. a picture with the problem I want to know is this a hardware or software fAult and does anyone else have the same problemas you can see in the screenshot there are distorted lines
Sent from my SM-N9005 using xda app-developers app
just got my note 3 today and snapped quite a few pictures to test out the camera but I haven't come across this issue at all. hopefully it theres not something wrong with your cam.
It's because the sensor is crap in low and fluorescent light. Searching the Note 3 forum for distortion lines gives you plenty of threads about this.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
It's because the sensor is crap in low and fluorescent light.
Click to expand...
Click to collapse
This. The camera is virtually useless in low light condition. Heard they use Sony sensor this time. True? Not sure. But the fact remains that the camera is rubbish.
sent from phone
foxxkat said:
This. The camera is virtually useless in low light condition. Heard they use Sony sensor this time. True? Not sure. But the fact remains that the camera is rubbish.
sent from phone
Click to expand...
Click to collapse
True. It's Sony. I remember seeing that somewhere, but I can't for the life of me remember where. It was on the phone, though.
Disable Wifi and or Mobile data , that should solve the problem !
i'm suffering from Horizontal lines since i updated from my Dutch stock firmware PHN to BTU English.
I have stripes in video. They dissapier in "airplane mode". I think it's net noise make thouse stripes. Solder problem?:crying:
spoloh said:
I have stripes in video. They dissapier in "airplane mode". I think it's net noise make thouse stripes. Solder problem?:crying:
Click to expand...
Click to collapse
I guess it's a software related problem , i'm suffering from the exact same problem since i updated to BTU.
I hope that there will come a fix soon!
mz0rz said:
I guess it's a software related problem , i'm suffering from the exact same problem since i updated to BTU.
I hope that there will come a fix soon!
Click to expand...
Click to collapse
I have tested another more time. Stripes visible ONLY if you are usint any net connection in the same time with camera. For txample i'm dowloaing maps via wi-fi and stipes become visible. And when wi-fi or any other connection is on, but not using just now, the are no stripes.
IT'S DEFFINETLY NETWORT NOISE MAKE THIS EFFECT!
spoloh said:
I have tested another more time. Stripes visible ONLY if you are usint any net connection in the same time with camera. For txample i'm dowloaing maps via wi-fi and stipes become visible. And when wi-fi or any other connection is on, but not using just now, the are no stripes.
IT'S DEFFINETLY NETWORT NOISE MAKE THIS EFFECT!
Click to expand...
Click to collapse
I'm aware of that yes see my first post , however when i was on my stock Dutch PHN firmware i did not experience that problem with wifi or mobile data on. The problem started when i upgraded the firmware to BTU English.
mz0rz said:
I'm aware of that yes see my first post , however when i was on my stock Dutch PHN firmware i did not experience that problem with wifi or mobile data on. The problem started when i upgraded the firmware to BTU English.
Click to expand...
Click to collapse
In Russian forums some peoples have backward troubleshoot- they solved stripe problem when they upgraded to BTU English
So i don't understand - WHAT THE HELL SAMSUNG??? :laugh::laugh::laugh:
Yes I'll have the problem when wifi is on
Sent from my SM-N9005 using xda app-developers app

Lines on note camera? Is it just a faulty device?

Not sure if new threads needed couldn't find a post to on it. Anyways my camera on the rear seems fine in daylight buy when the light drops I get loads of lines flickering. These show in picture below (on the roof top and bottom of windows right across the screen) . This is brand new phone (3 days old)
Should I take it back?
Sent from my SM-N9005 using xda app-developers app
Dont ...... take it back yet. The next device u will get most likely will have the same issue.
This particularity happens when the device is connected to a wifi network. Try again while disconnected from a wifi network.
I also have this problem and changed the device the same day i got it. Same issue tough.
JAMIE1000UK said:
Not sure if new threads needed couldn't find a post to on it. Anyways my camera on the rear seems fine in daylight buy when the light drops I get loads of lines flickering. These show in picture below (on the roof top and bottom of windows right across the screen) . This is brand new phone (3 days old)
Should I take it back?
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
i got those once too. I was in my house and now that i think of it i was connected to wifi. Is it possible that they overlooked such a huge bug?
I have the same issues yes.. I think this is a big manufacturer bug when you are connected on WIFI.. not cool samsung, hope you can fix it with a software update but I think its hardware related..
I read this too late. I took the device back today and I'm now on my second note. I have literally just got in the door and connected to my wifi. Haven't tested it on wifi yet but there was no lines in town in dimmed light.
Another reason I took it back was because I kept having unresponsive power and home key buttons.
This was temperamental but still an issue.
Just did the 2 updates from Samsung hopefully this one will be alright
Sent from my SM-N9005 using xda app-developers app
Just had a look while connected to wifi.. seems fine now.
Sent from my SM-N9005 using xda app-developers app
I had the same issue with my ex note 3. I guess all of them are same. I was almost killing shop assistant while trying to get new one. You will see the same lines when you are reacording.
Solution
I added a simple tasker rule to disable wifi and mobile data while the camera app is running. I also mutes the dial tone volume to get rid of shutter sounds...
This phone needs some patching until rooting becomes possible without loosing warranty.
I am so pissed at Samsung. Their hardware team created perfection only to be ruined by the monkeys who make their software
vgergo said:
I added a simple tasker rule to disable wifi and mobile data while the camera app is running. I also mutes the dial tone volume to get rid of shutter sounds...
This phone needs some patching until rooting becomes possible without loosing warranty.
I am so pissed at Samsung. Their hardware team created perfection only to be ruined by the monkeys who make their software
Click to expand...
Click to collapse
I couldn't agree with you more.. Very disappointing that I spend a lot of money on a device i believe to be probably the best on the market for it to be ruined by something as simple as taking pictures.
But. . Touch wood.. This one hasn't produced the same lines... It did however lock up one on the day i got it requiring battery pull.
@JAMIE1000UK what's your new phone's software version? Mine's still MJ1 and I'm guarding it like gold, because with this I still have some chance of rooting, when I gather up the courage...
I'm running mj7 too. I'm pretty much the same. . Holding back on root.
Having said that. When I took out the phone I got phones4u care with it.
Meaning I get a direct replacement no quarrels within 21 days of purchase so shouldn't be a problem.
Sent from my SM-N9005 using xda app-developers app
This is becoming a serious and annoying problem. Does anyone have a fix??? I hope it's not a harware issue...
Riqz said:
This is becoming a serious and annoying problem. Does anyone have a fix??? I hope it's not a harware issue...
Click to expand...
Click to collapse
People are reporting that it only happens when using the camera when using wifi.
I took the device back as I use my camera every day. The bloke in the shop knew exactly what I was talking about before I'd even shown him the images.
Must be something in the configuration. Our maybe just the camera module.
No idea. Id take it back on Warrenty.
My new replacement is Absolutely fine.
Sent from my SM-N9005 using xda app-developers app
vgergo said:
I added a simple tasker rule to disable wifi and mobile data while the camera app is running. I also mutes the dial tone volume to get rid of shutter sounds...
This phone needs some patching until rooting becomes possible without loosing warranty.
I am so pissed at Samsung. Their hardware team created perfection only to be ruined by the monkeys who make their software
Click to expand...
Click to collapse
There's a setting to disable the camera shutter sound, FYI
hfuizo said:
There's a setting to disable the camera shutter sound, FYI
Click to expand...
Click to collapse
no there isn't in many regional versions, such as the European Now that I am rooted, i could probably switch to a different region, but it would cause a factory reset, which I don't have time for currently
Sent from my SM-N9005 using Tapatalk
vgergo said:
no there isn't in many regional versions, such as the European Now that I am rooted, i could probably switch to a different region, but it would cause a factory reset, which I don't have time for currently
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Germany dbt
No sound at all (silent mode of phone)
hit 'thanks' if i helped you
SM-N9005 DBT-DMJ7 0x0
XDA Developers 4 premium app
i have that lines to, and i dont really care about it
its not worse as my old htc one :
I have these lines on my device. I haven't rooted yet as my device came with MJ6 firmware.
I read that the problem goes away on MK2 firmware:
jesper10 said:
Downloaded this tonight, haven't had the change to comment on battery life but one thing it does seem to have fixed is the issue I was having wit the camera in low light, the interference with wifi on seems to have disappeared now...no horizontal lines on screen
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=48585178&postcount=18
Can anyone else confirm this?
Mine happened on the original device I had after I'd fully updated it.
I'm on same firmware on the new device and I've never had the problem. Baring in mind that the phones arrived from same store on the same firmware probably from the same batch that they had delivered. .
Sent from my SM-N9005 using xda app-developers app

Very annoying camera issue, please help!

Okay so my camera does this in lowlight and yes when I take a photo the lines will stay... what is wrong?
Bump. It is sad that this is the 4th time I post in this section and get 0 replies.
Anyways I discovered that when I go lower the megapixels to 12MP or anything else NON WIDE the lines disappears, but whenever I choose a wide mode MP the lines appear.
Edit: 5 days ago I didn't have this kind of problem at all. Please help.
Kazzko said:
Bump. It is sad that this is the 4th time I post in this section and get 0 replies.
Anyways I discovered that when I go lower the megapixels to 12MP or anything else NON WIDE the lines disappears, but whenever I choose a wide mode MP the lines appear.
Edit: 5 days ago I didn't have this kind of problem at all. Please help.
Click to expand...
Click to collapse
are you using 910F? i had a 910f and it had this problem.....just got rid of my 7th note 4 (its gps was very weak lol)
I have SM-N910CQ and I have this problem too :/
dork997 said:
are you using 910F? i had a 910f and it had this problem.....just got rid of my 7th note 4 (its gps was very weak lol)
Click to expand...
Click to collapse
I have a N910C.
Well did you ever know what was the problem? That is the part that is bugging me, it just happened suddenly and I have no idea why did this happen... and did you fix it by any chance?
Kazzko said:
I have a N910C.
Well did you ever know what was the problem? That is the part that is bugging me, it just happened suddenly and I have no idea why did this happen... and did you fix it by any chance?
Click to expand...
Click to collapse
no sir its one of the problems with this phone, some other folks have reported the exact same issue i believe its a hardware issue with note 4's camera sensor. Look here http://forum.xda-developers.com/note-4/help/camera-shooting-lowlight-t3244104
i am afraid there is no way around it it was bothering me so i got rid of it (the next one was restarting randomly...and the next one had a broken gps....lol) samsung does not believe in quality i doubt if they even have a quality control department.
I'm having the same problem as yours
I went to samsung and they tried replacing the camera module but the problem remained, they said that I'm having a custom rom and it corrupted the "IC" of the camera, so it's a software problem as they say.
Is your phone rooted or running any no official rom?
See if you can update your camera firmware by going into the dialer and type *#34971539#
This is mine.
Edit:Update?? How?

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