Database Users

Housing crack on ARC S with video and photo proofs!!

Hello everyone,
For a long time ARC users suffered from housing cracks on their gadgets. On the Arc S users side, there was always a big speculation about new metarial usage on Arc S but it was not declared&confirmed by the SE company or any other person. Also there were some rumors and photos of cracked Arc S housing on web but non of them have sufficient proof about was it Arc or Arc S ?
I was beliving the same solace, it was new material until my neighbours Arc S cracked yesterday.
Here are the photos and video(720p) of Cracked housing. (Video is recorded by my Arc S but rendering in youtube was a little bit problematic so don't mind the glitches)
http://e1203.hizliresim.com/v/j/3krsl.jpg
http://e1203.hizliresim.com/v/j/3krsb.jpg
http://e1203.hizliresim.com/v/j/3krry.jpg
http://www.youtube.com/watch?v=QamRCEZMlZ8&feature=player_embedded

Helldancer said:
Hello everyone,
For a long time ARC users suffered from housing cracks on their gadgets. On the Arc S users side, there was always a big speculation about new metarial usage on Arc S but it was not declared&confirmed by the SE company or any other person. Also there were some rumors and photos of cracked Arc S housing on web but non of them have sufficient proof about was it Arc or Arc S ?
I was beliving the same solace, it was new material until my neighbours Arc S cracked yesterday.
Here are the photos and video(720p) of Cracked housing. (Video is recorded by my Arc S but rendering in youtube was a little bit problematic so don't mind the glitches)
http://e1203.hizliresim.com/v/j/3krsl.jpg
http://e1203.hizliresim.com/v/j/3krsb.jpg
http://e1203.hizliresim.com/v/j/3krry.jpg
http://www.youtube.com/watch?v=QamRCEZMlZ8&feature=player_embedded
Click to expand...
Click to collapse
did you do something in your arc?like accidentally put apressure on some points? or have you drop it?

And I have an Arc S, witch cracked in 3 places!!! I am very disappointed! It happens instead of that the phone was not falling, used with care, no single scratch on it! I like to snowboarding...but this phone never was on a mountain -always stayed home! I can't even imagine how could it happen except SE failed with plastic quality! Before that I had Midnight Blue Arc, I sold it to my friend. So couple days ago I was looking on his phone and it had the same cracks. So how about collective message to SE? I would like a free replacement. I could do it myself, but because of glued digitizer it is a bit difficult job... What do you think of that?

I have my arc since late May, luckily it has no crack near the proximity sensor. Putting it in my pocket everytime I go out. I read somewhere that the cracks are prevalent to midnight blue arc. I have the silver one.
Now it holds me back to change it to white as the post above shows cracks of white arc s.
Sent from my LT15i using XDA

Man, do not look at those cracks...it is so beautifull in white!!!! If you do not know that they are there you can't see em))))) I think it is not the reason to hold yourself...matter a fact it is a bad luck for mee...maybee you will be more lucky))))

Guys,
There hadn't been any accident like falling or hitting to an edge.
Also there is another crack on the housing at the right side of phone, between screen and metal case but i didn't put it's photos here because owner of the phone believes that reason of this side crack is putting his mobile to jean pocket.
But crack on near the sensor is not because of user error.
Thank to my GOD that my white Arc S is perfect without any cracks and hope it won't...

i have the silver LT15i, over 7 months now and no crack at all !!

My Arc has it just above the light sensor.
Sent from my LT15i using XDA

this is ridiculous.. even arc s has crack.
my conclution :
design -> epic win
material -> epic fail
can we do like a petition or something, so we can all get free replacement ?
*cross fingers*

Design Failure!
Sony must make a recall to replace cases free of charge!
(I'm A student at mechanic engineering)
this is why I bought Xperia Ray with alloy frame

It will crack soon again. Mine got a crack 2 months after repair.
Sent from my Xperia Arc

Sony replaces housing crack under guarantee without any payment but what about after guarantee period?
It's indeterminant...

By the way, owner of the mobile had experienced another crack at left side of the housing and changed his mobile with Samsung Infuse 4g

I would like to replace my housing for free...but I got no warranty because of I brought my phone in a Great Britain, and now it is in Ukraine. But I can live with that...I would replace my phone with SGS2 - white of course but! It looks iPhonish, it is Samsung... Maybee Xperia P will save me, but I do not know!

ishishkin said:
I would like to replace my housing for free...but I got no warranty because of I brought my phone in a Great Britain, and now it is in Ukraine. But I can live with that...I would replace my phone with SGS2 - white of course but! It looks iPhonish, it is Samsung... Maybee Xperia P will save me, but I do not know!
Click to expand...
Click to collapse
If I'm not wrong, Sony Ericsson have 1 year global warranty in all products even you bought it at foreign country. So try your chance...

Indeed, SE have it. But this is a country of idiots - if your phone is not in data base as importet ''Legaly'', wich is provided by costoms or radio frequncies control centr they wont service it for warranty, only for money. It is because of certified phone cost at minimum 100 dollars more instead of THE SAME ONE not in base... Stupidest system I have ever see...

ishishkin said:
Indeed, SE have it. But this is a country of idiots - if your phone is not in data base as importet ''Legaly'', wich is provided by costoms or radio frequncies control centr they wont service it for warranty, only for money. It is because of certified phone cost at minimum 100 dollars more instead of THE SAME ONE not in base... Stupidest system I have ever see...
Click to expand...
Click to collapse
Actually, Turkey is not too different than Ukraine.. For ex: Arc S is 300Euro in Germany but here it's 545Euro I've bought my phone in Germany and registered it in Turkey with my passport.
I couldn't check for global warrant in Turkey but for European countries it has 1 year globally.
By the way, i was in Kiev 6 months ago and phone prices are lower then us

squalldua said:
can we do like a petition or something, so we can all get free replacement ?
*cross fingers*
Click to expand...
Click to collapse
Will never work, as the crack doesn't harm functionality.
And btw, Arc and Arc S are so cheap now, that it wouldn't be good for making money either
But the bad product quality and last years hardware (even in new devices of SE) made me want to change brands.
Looking forward to Samsung Galaxy S III's release
Sent from my iPad 2 using Tapatalk

I dropped my arc S twice now, and still, no cracks or marks

It is sad about the cracks but I trie to just dont think about it

Worst service from sony india.replaced phone 6 times.

Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .

Contrary to you I've had the best service ever when my XZ had an issue. They gave me a new one immediately in the store and there is nothing wrong with my replacement
Very happy customer here! I live in Belgium
Sent from my C6603 using xda app-developers app

Most of us have bought this phone. That's why we are here.
Don't go crying "don't buy this phone".

dugs_123 said:
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
Click to expand...
Click to collapse
What a idiot first post here and its about slagging. now go get 2 cent from Samsung

You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?

Big lol @dugs_123
Sent from my C6603 using XDA Premium 4 mobile app

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
that phone looks like a used phone and under no circumstances is fit to be a replacement, just look at the dust.
Well there have been guys to get their phone in 3-4 days i have been stuck without one since 19 days now, even though i told them that i will be leaving India for 2 months, the senior execs up at xperia support tell me they will do their best and call me back but sadly they do not. So this tuesday if no updates or solutions are given, il be whacking them. I have to leave this wednesday.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
Click to expand...
Click to collapse
Which service centre in India ?
Could you be more specific, rather than ranting.
Sorry if i seem skeptical because in my experience most of such posts at both HTC and Sony forums at XDA by accounts created just before posting turn out to be fake ones mostly paid out by Samsung.

6 phones.
All faulty??
Guess I'm lucky.
Not one issue since buying in March.
Best phone I've owned sorry.
Sent from my C6603 using xda app-developers app

Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?

cihanleanne said:
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
Click to expand...
Click to collapse
Mind you language buddy. I am not acting over here. I have just posted what i have been experiencing since July and about the service provided to me from sony india. I have been using sony products. SO i am not against this product but against the service which is being provided. And also i am not supporting any other mobile manufacturer.Infact I have myself not used any products other than sony.
SO idiot first read the post and then reply accordingly.
If moderators feel this is fake then i request you to delete this thread. Neways it wouldnt matter to anyone unless someone experiences it.
And the service centre name is Mobile technology in Ghatkopar East,Mumbai,India.
Thes service centre people are helpful But they are just the intermediate who just provide me the mobile received from company. And thus my post is against this service from sony india which is providing such faulty units to these authorized service centre.

I have had an amazing experience from Sony. They replaced my phone in 1 day and gave me a brand new one. I had the mic problem. The new replacement works without any problems. By the way replacement from Sony, Pune, India.
Sent from my C6603 using xda premium

dugs_123 said:
And the service centre name is....
Click to expand...
Click to collapse
It sounds like your problem lies with the service centre, not Sony itself. A service centre acts as an agent of another company, but is not part of it.
Maybe you should call Sony direct and tell them how you have been treated by the service centre, so they can refer you to another one, and possibly investigate. Sony don't want a service centre giving them a bad name.

I never had any problems with this phone, although if I have any problems with this phone I just take the backglass off and start replacing parts. Same as I did with my adhessive glue and backglass haha. I'm very happy with this phone and won't be buying the Z1 lol
Sent from my C6603 using xda premium

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
Click to expand...
Click to collapse
+1

Surprising... I had a different experience. After they initially tried to blame me for the screen cracking while being handled by the service centre rep, not only did they replace my six month old 6602 with a brand new retail 6603, I also became friendly with the regional manager Sony India, and he's promised me complimentary passes for the forthcoming honami release ceremony. Ymmv...
Dead cookies leave no trails...

Why did you not take it a diff service center, my phone had some camera issues, they gave me a replacement phone next day itself. Coming and cribbing here does not change things my friend, you should definitely go and complaint against the SC, not Sony on a whole.

I would say I really love my phone and all the features it has. But through my experience with sony mobile india, I wouldn't recommend buying a Sony phone to anyone in India atleast
My Problem: HEAPHONE COVER OPENS ON IT'S OWN
-There phone Support is i'll trained
They didn't know Xperia Z had a headphone cover/flap.
-They take atleast a month to reply to your emails.
Their email replies, are fixed with the same paragraphs and wordings..I sent over 8 reminders mails over period of two months.
-Their phone support told me to email them.
-Service center cleaned my phone with a toothbrush and gave it back to me.
Naturally when Sony asked me to submit the phone at a service centre and revert with a job number on email.
Neither did the one month reply time nor the handling Of my phone by them at the Service centre or the posts on this forum about the other issues(dead pixels, lose of water resistance after service etc), I decided against going for it.
Sent from my C6602 using xda app-developers app

Sony service is better than samsung at least. They have a toll free number and people there are really helpful. I got my phone replaced twice. Once due to overheating the replacement unit had pblm with microsd and later i received a perfect unit. Now i have one and xperia z is sold. But i must say sony service is better than samsung and lg combined lol.
Sent from my HTC One using xda premium

Got my Z1 back from repair. Don't buy a Z1.

After waiting over a month for my phone to be fixed I finally got my Z1 back in the mail last week. First off the phone has the motherboard replaced so a new IMEI was given. This was a problem as Sony said my unlock would remain. Now it's not unlocked and I am still waiting for a code from sony one week later! Next up the speaker grill was missing after receiving my phone. And finally to my discovery I have noticed today my front camera does not work. I take a look at the lens and what do you know, no front camera lens. After over 5 calls to sony complaining with still no luck, agents keep telling me "were working on your case". I keep getting nothing but empty promises from Sony along with the standard "you will hear from someone in 24-48 hours" (they of course never call and I end up having to call them.)
What do I do. It feels like a dog chasing its own tail. No progress, just spinning in circles.

khhhhris said:
After waiting over a month for my phone to be fixed I finally got my Z1 back in the mail last week. First off the phone has the motherboard replaced so a new IMEI was given. This was a problem as Sony said my unlock would remain. Now it's not unlocked and I am still waiting for a code from sony one week later! Next up the speaker grill was missing after receiving my phone. And finally to my discovery I have noticed today my front camera does not work. I take a look at the lens and what do you know, no front camera lens. After over 5 calls to sony complaining with still no luck, agents keep telling me "were working on your case". I keep getting nothing but empty promises from Sony along with the standard "you will hear from someone in 24-48 hours" (they of course never call and I end up having to call them.)
What do I do. It feels like a dog chasing its own tail. No progress, just spinning in circles.
Click to expand...
Click to collapse
Where did you buy your Z1? Try to go to the store and ask for a replacement because of all the issues.

I wish. I bought the phone privately. Bell would not warranty me because I am not a Bell customer, so after 3 phone calls to Sony they decided to warranty my phone. After all, it is still a sony product.
krabappel2548 said:
Where did you buy your Z1? Try to go to the store and ask for a replacement because of all the issues.
Click to expand...
Click to collapse

khhhhris said:
I wish. I bought the phone privately. Bell would not warranty me because I am not a Bell customer, so after 3 phone calls to Sony they decided to warranty my phone. After all, it is still a sony product.
Click to expand...
Click to collapse
Oh, that's were the problem starts then.. You don't have a payment paper stuff (warranty sheet)?

What's wrong with your Z1 before sending it to Sony?
Sent from my SGP312 using Tapatalk

If you don't have paper and invoice you are lucky they even want to take it and do anything without paying them.
Of course, that's not the reason to do something like that but it's obviously results of a free repair
Sent from my C6903 using Tapatalk

Had a proof or purchase from the last owner but It's just bell would not honor me because I am not part of their monopoly. Sony claims bell handles all c6906 warranties, but ended up getting a repair because of this bell would not honor my warranty. Sony didnt even need my receipt either (The phone hasn't been out for a year yet). The phone originally had issues with random shut offs, then eventually just would not turn back on.

khhhhris said:
Had a proof or purchase from the last owner but It's just bell would not honor me because I am not part of their monopoly. Sony claims bell handles all c6906 warranties, but ended up getting a repair because of this bell would not honor my warranty. Sony didnt even need my receipt either (The phone hasn't been out for a year yet). The phone originally had issues with random shut offs, then eventually just would not turn back on.
Click to expand...
Click to collapse
Even if you aren't a Bell customer they have to help you in the first place. But like always it's ****ty when you buy a used device
Sent from my Xperia Neo using xda app-developers app

Previous owner knows the issue and probably sold it to you at a factor of price but not letting you know it. Sony repair centers are like lottery. Some are good and some are bad. They usually have contract with other companies to do their repair jobs.
I am not sure if Sony has repair center in Canada, but you can check the address you sent in on Google to see where it is.
Let fight to get it done right.
Sent from my C6916 using Tapatalk

In Canada, Flextronics does the repair.
It was the typical brick.
Maybe I'm lucky that they gave me a new device instead
I had bought it privately and with no receipt - but warranty wasn't an issue.
I gave Sony support the IMEI number and they gave me an RMA number with instructions.
Instead of shipping it, I brought it to Flextronics in person since it isn't that far.

Sony uses serial number to check actual mfg date of their products (imei for phones). If it is within a warranty period, they don't ask you receipt. Otherwise, you will be asked even you just bought within a few months.
Sent from my SGP312 using Tapatalk

Poor me, I bought the most defected Xperia Z2 unit ever

Fellows,
Unfortunately, I bought the most defected Xperia Z2 unit ever, 14W17, below is my complain to Sony Middle East Facebook page, after sending them lots of emails with no response at all.
Please guys comment and share, help me put some pressure to force them to take any corrective actions
Update: i got a replacement

Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app

Envious_Data said:
Where ever you got the phone from
Return it and ask for a replacement or a refund
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks

Then your problem might be with your seller, not with Sony
Hossam.Abdelsalam said:
To do so I have to travel to another country, which is impossible to me, also the seller is not professional enough to ship the device directly to him, its almost like a device with no warranty, thats why i'm trying with Sony.
appreciate your comments there to apply more pressure.
Thanks
Click to expand...
Click to collapse

ngvuanh said:
Then your problem might be with your seller, not with Sony
Click to expand...
Click to collapse
Sorry to say this, but have to agree here. The problem is the seller, since your device isn't under warranty.

I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results

vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
I believe u should just go to the dealer who u brought the device from. If u have the warranty card u can just scan it and send it to Sony. Probably calling them would yield better results
Click to expand...
Click to collapse
In KSA Sony World, we got the NC headphones for preorders only.

Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
Click to expand...
Click to collapse
That is weird. I didnt get any thing. But then again I got it from Viva bahrain so kinda makes sense. But they should have thrown in something even the HTC M8 I got from viva had a case and a decent pair of earphones.

vipaman said:
I kinda feel Sony Middle East just like to screw us over. I brought the Z2 and I didnt get anything extra with the device. I didnt get the NC headphones or the dock or the cover, literally nothing. I literally feel that sony middle east is screwing us over.
Click to expand...
Click to collapse
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.

One Twelve said:
You're lucky, in Poland its the same.
In India they dump us with smartband which nobody really uses, case which i don't want and say its free when its not.
Am waiting to get a box just like you got. I can always buy these extras in the future if necessary.
Click to expand...
Click to collapse
Hahahaha If i were you I would just gladly take those accessories and sell them later on. At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo

vipaman said:
Hahahaha If i were you I would just gladly take those accessories and sell them later on.
Click to expand...
Click to collapse
Too much hassle.
vipaman said:
At least there is some extra value. That's one of the main reason's I went for the Z2. Those extras do matter imo
Click to expand...
Click to collapse
Please, you are buying a phone not because it comes with stupid obligatory 'gifts' that you cannot refuse.
So many companies are doing this now because psychologically it works and you proved it. I always say how much gifts are worth. they say x, so i say give me without gifts and deduct x. But you know what they only reduce by 20%x or they refuse. So value of 'gifts' is a lie.
This was with Z1, with Z2 they put the gifts inside the box (!)
You are lucky.

I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!

stanley08 said:
I have W17 batch one also, and thinking about it, the only things I can actually say is that I experience the call quality thing (which I think can be fixed by a software) and also the gaps issue which has not really been big of a deal till now (Never dipped my phone in water however).
Camera is fine, back cover good, Flaps are great here... Sorry u go t unlucky mate... I'm actually in the same situation as u. Imported phone from regular "unprofessional retailer", no warranty. Till now, Z2 didn't launch in my country. So, yh!
Click to expand...
Click to collapse
i will let you know if the call quality issue is software related or not .. as mine is going back to the retailer for a "repair " i would imagine they will probably just pop a new mic in it , as im running .402 which at this moment in the UK is the latest software. i have also had a display issue with the screen jumping to different screens on its own,but its only done this the once.

Super Prince said:
In KSA Sony World, we got the NC headphones for preorders only.
Click to expand...
Click to collapse
So i didnt wanted to start a new thread. So ill post here . I also bought My new Xperia Z2 from Saudi Arabia. It was w20 model had screen gaps issue both on front and back . Bought it from Sony store and they said that it will not effect waterproofness of the device. Even then i was careful but after a month it was full of finger prints and i decided to wash it and unfortunately water went inside . All flaps were closed and i double checked it . When i took it to service center they said no warranty if water went inside and they will send it to Dubai please check back after 2 weeks.
I posted on Facebook as they may help me but this was their reply was we are sorry and nothing else
On twitter they are not even replying. and they just say contact service center and all i hear from them is excuses. there is not a single scrtach on my device. Unfortunately there is no refund or replacement system here. Really disappointed with Sony services. I saved money for 6 months for this device

does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!

Muhammad Ta'lab said:
does any one bought the z2 from sony in dubai ?!
my uncle bought me and I will get it by next week .
so I want to know the problems with this version of the device ( sony dubai ) .
sony stuff told my uncle to close the camera before putting the device in the water !! weird :/
it should be water resistant and we can take photos under water !!
Click to expand...
Click to collapse
If they are any thing like sony Saudi Arabia then they dont even know their own stuff

Service centre review

Hey guys im new here and i wanted to share my experience with all of you about repair centre(in Germany)
so my z3 has a factory defect (yellowish scrren on the underside of the display , where the navigation buttons are)
and a dent near the earphone jack because i dropped the phone on the earphone jack while exercising (my fault)
After describing my defects on the report i signed and send the repair order on the 3 of august (online) , but send my phone in on the 10. of august. i send the phone and the charger with a box sony send to me.
at first no sign beside (Device received) (11.08)on the Mysupport page
and no email notification about my repair status at all (you need to work on this sony)
but then Saturday (14.08) i got an email that states my device is on its way back to me
I was't home that day so i just received my device today (DHL's fault , sony already send the device on Friday)
after checking the display , it got fixed under warranty they also check the charger ,and to my surprise the dent on the aerphone jack also gone (they also replace the Alunimium frame), and the earphone jack feels new. They even gave me a new back and front screen protector.
i am hoping the repair status would be more informative.
but hey ,I am now a happy customer ,and prepared to sing a praise for your wonderful service, thank you very much sony
phone bootloader is locked , and i flashed kitkat firmware before sending it in (unroot)

It looks like You're just lucky or you got a good service centre in your country's xperia care is the good one. Because in some countries, their service centre is a joke.
I ordered my xperia l's back cover there and didn't get it until now (from 3 weeks ago) but they promised it will not take long times
Sent from my D6653 using XDA Free mobile app

AlvinZahran98 said:
It looks like You're just lucky or you got a good service centre in your country's xperia care is the good one. Because in some countries, their service centre is a joke.
I ordered my xperia l's back cover there and didn't get it until now (from 3 weeks ago) but they promised it will not take long times
Sent from my D6653 using XDA Free mobile app
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it appears that sony service centre arent really sony service centre. they just contracted 3 rd party firms to fix their phones. thats why the experience arent the same.:cyclops:

parental92 said:
it appears that sony service centre arent really sony service centre. they just contracted 3 rd party firms to fix their phones. thats why the experience arent the same.:cyclops:
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Indeed - well, in the UK it is a company called SBE Ltd.
I've had a similar experience to you recently. My phone got very hot just sitting on the side discolouring the screen on one side and unsticking the screen ruining the waterproofing. I sent mine in and heard nothing for about 6 working days then suddenly got an email saying my repair had been delayed and the next day another email saying it was on its way to me. They seem to have replaced my screen and the magnetic charging port at the very least :good:

cadboncopyvw said:
Indeed - well, in the UK it is a company called SBE Ltd.
I've had a similar experience to you recently. My phone got very hot just sitting on the side discolouring the screen on one side and unsticking the screen ruining the waterproofing. I sent mine in and heard nothing for about 6 working days then suddenly got an email saying my repair had been delayed and the next day another email saying it was on its way to me. They seem to have replaced my screen and the magnetic charging port at the very least :good:
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yea i think sony need some kind of positive review. beacuse when you google xperia service centre usually bad review comes up :crying: