Data connection shows full bars, no apps can connect - Nexus 4 Q&A, Help & Troubleshooting

Haven't had this problem before or even heard of it. My phone showed normal data signal all day today, but every app said I had no connection. It even looked like data was uploading/downloading as the arrows were popping up from time to time. I tried a few reboots but still having the problem.
I'm on Vanilla Rootbox, but haven't had any problems until today. Nothing has changed on my phone in weeks.
Any ideas?

those bars arent for data connections, they are for your phone connection. i assume phone calls are alright? have you called your provider to check if they are having data issues?

simms22 said:
those bars arent for data connections, they are for your phone connection. i assume phone calls are alright? have you called your provider to check if they are having data issues?
Click to expand...
Click to collapse
Well, the H+ and the up and down arrow are for data aren't they?
I haven't called because I'm on AT&T gophone and they don't have much in the way of customer service. They won't help much once they see you're on a Nexus 4, which they don't sell.

jirafabo said:
Well, the H+ and the up and down arrow are for data aren't they?
I haven't called because I'm on AT&T gophone and they don't have much in the way of customer service. They won't help much once they see you're on a Nexus 4, which they don't sell.
Click to expand...
Click to collapse
the H+ and H show which data network you are connected to. and the up/down arrows show if the phone is(or trying to) send/receive data. neither of which tell you if you are actually getting data flow. normally, you would call your provider in this situation. if they tell you that you service is fine, ask them to refresh your connection.
and the issue of you not getting help because youre on a nexus 4 doesnt make much sense. they want youy to pay for the service, they dont make much money off the phone. but if you feel like that about their service, why are you still with them? there are better companies to use, and are inexpensive.

simms22 said:
the H+ and H show which data network you are connected to. and the up/down arrows show if the phone is(or trying to) send/receive data. neither of which tell you if you are actually getting data flow. normally, you would call your provider in this situation. if they tell you that you service is fine, ask them to refresh your connection.
and the issue of you not getting help because youre on a nexus 4 doesnt make much sense. they want youy to pay for the service, they dont make much money off the phone. but if you feel like that about their service, why are you still with them? there are better companies to use, and are inexpensive.
Click to expand...
Click to collapse
Well I've dealt with them a few times. That's just been my experience. I'll try and call them. I'm still with them because generally I can figure out what the problem is. In my experience, it's all the junk i've done to the phone, rather than service being down. Thank you for the suggestion.

jirafabo said:
Well I've dealt with them a few times. That's just been my experience. I'll try and call them. I'm still with them because generally I can figure out what the problem is. In my experience, it's all the junk i've done to the phone, rather than service being down. Thank you for the suggestion.
Click to expand...
Click to collapse
last month, on tmobile, i was connected to tmobiles towers, bars were blue, not gray(so connected to googles servers), but i wasnt getting a data flow. i called tmobile and they told me that they werent having any issues. so i asked them to refresh my data service. they had me power down for 3 minutes while they disconnected and reconnected my service. once i powered back on, i had a data flow again.

Check to make sure you entered correct APN settings or download a rom with APNs preloaded.

Can you browse the internet at all?
Sent from my SGH-T999 using xda app-developers app

Make sure u have the wap.cingular Apn's for att go phone had the same problem before and i had incorrect apns.
Sent from my Nexus 4

1slow4G said:
Can you browse the internet at all?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
jlg19753 said:
Make sure u have the wap.cingular Apn's for att go phone had the same problem before and i had incorrect apns.
Sent from my Nexus 4
Click to expand...
Click to collapse
Yes, I just checked and I can access internet via my broswer, although it was super slow! I didn't check that yesterday. So it looks like my data is being slow. I had this problem originally when I had bad APN settings. I do have the correct APNs though. Maybe I need to update them. I'll call for a refresh and see if that helps.

Normally when i boot a rom for the first time data works but is so slow it's unusable also . These are the go phone apns i use to get it working again.
Name Att
apn wap.cingular
username [email protected]
mmsc http://mmsc.cingular.com
mms proxy wireless.cingular.com
port 80
310
410
apn type default,supl,mms
Make sure all other fields are blank this is were the slow data occurs for me if the other Fields have something in them.
Sent from my Nexus 4

jlg19753 said:
Normally when i boot a rom for the first time data works but is so slow it's unusable also . These are the go phone apns i use to get it working again.
Name Att
apn wap.cingular
username [email protected]
mmsc http://mmsc.cingular.com
mms proxy wireless.cingular.com
port 80
310
410
apn type default,supl,mms
Make sure all other fields are blank this is were the slow data occurs for me if the other Fields have something in them.
Sent from my Nexus 4
Click to expand...
Click to collapse
Thanks all. I forgot the stupid APNs will work for a few weeks then go to super slow data speeds. I did reformat a few weeks ago and haven't done anything to my APNs. I just don't get why they work fine for a few weeks then slow down. Resetting my APNs to the above should work, I think that's the one I was using before.

Got it working again?
Sent from my neXus⁴ using Tapatalk 2

1slow4G said:
Got it working again?
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
For a few days, yes, today MMS stopped working. I'm really confused at why certain APNs will work for a period of time then just stop working. The default APN worked for over 2 weeks, then went to super slow speeds. The latest one I updated too, just above, worked for a few days, not I can't send or receive MMS.
I think the one that worked for me before had 2 setups. One for data, and one for MMS. I'm going to set that back up now.

jirafabo said:
For a few days, yes, today MMS stopped working. I'm really confused at why certain APNs will work for a period of time then just stop working. The default APN worked for over 2 weeks, then went to super slow speeds. The latest one I updated too, just above, worked for a few days, not I can't send or receive MMS.
I think the one that worked for me before had 2 setups. One for data, and one for MMS. I'm going to set that back up now.
Click to expand...
Click to collapse
Yeah try setting 2 apns one for data other for MMS. I've used that method before and seems to work fine. But then again I've never had issues to begin with.
Sent from my neXus⁴ using Tapatalk 2

Related

new nexus one pls help

hi.a friend of mine got a n1 just two days ago.after playing with it for some time(this is also my first time playing with android) i noticed that the data connection is always on and as he doesnt have a data plan he had been charged a lot.
we searched and found an app called APNdroid and now it seems that the phone doesnt connect automatically.but now he cant send mms o recieve. the mms button is ticked in apndroid and all the settings seem to be fine.can some one please help.
thanks
You need a separate APN for mms on most networks.
Question - what is the point of having an N1 without a data connection? Might as well have any old cheap crappy phone (which would probably actually be better for making calls than the N1 anyway!).
GlenH said:
Question - what is the point of having an N1 without a data connection? Might as well have any old cheap crappy phone (which would probably actually be better for making calls than the N1 anyway!).
Click to expand...
Click to collapse
thats true.the problem is our carrier doesnt have a data plan for mobile internet.and he got charged 200 bucks in a day with out even downloading anything from the marketplace.
and in the APN settings there is a slot for entering mms apn and proxy etc and he has it filled and it seems he even went to the carrier and even they coulnd find wats wrong
sliv said:
thats true.the problem is our carrier doesnt have a data plan for mobile internet.and he got charged 200 bucks in a day with out even downloading anything from the marketplace.
and in the APN settings there is a slot for entering mms apn and proxy etc and he has it filled and it seems he even went to the carrier and even they coulnd find wats wrong
Click to expand...
Click to collapse
This question might go better talking to a customer service rep from the carrier.
sliv said:
thats true.the problem is our carrier doesnt have a data plan for mobile internet.and he got charged 200 bucks in a day with out even downloading anything from the marketplace.
Click to expand...
Click to collapse
which mobile carrier doesn't have data plan for mobile internet
Hey you should try toggle data widget, it allows mms but blocks all other data connections. Its what I use when I'm not running the desire rom. I have to block data because it is so much more expensive here in New Zealand than most other places. 10mb a day for $1 and then $1 for every mb over that.. The nexus one would chew that up in seconds lol

Is the vibrant internet data locked?

I live overseas and about a month ago while visiting Florida I purchased a Tmobile Vibrant. I then went ahead and unlocked the phone myself. Upon returning to my country I started using my phone, everything had been running great up until today when I went and added internet to my phone plan. My phone simply refuses to connect to the internet and my provider says that all the settings are in the phone. Has t-mobile done something that would prevent me from connecting?
I really don't know what to do here. Anyone encounter problems like this before? Any solutions?
First go through these steps yourself then post back
1. Goto settings, wireless networks, access point names, make sure the apn is epc.tmobile.com
2. Call t-mobile and make sure you have the android data plan
3. Make sure you are in a good reception area
4. Make sure you have wifi off
Sent from my Samsung Vibrant
Set the APN to your carrier
Sent from my SGH-T959 using XDA App
Thanks for the replies. I did the APN thing already, in my country the APN must be set as "Internet", which I already put there... no luck.
Are there any other settings?
Ok great, it finally came on... they probably didn't activate it immediately.
Thanks for the suggestions.
It normally takes 2 to 24 hours to activate data. Glad youre running now
Sent from my Samsung Vibrant

did anyone try this for the data problem?

I don't know if this was even tried, couldn't find anything while I searched. But if you're on tmobile, they have different data service for windows and android. I was gonna try my friends G2 for the weekend so I called saying I was gonna try a G2 and they switched my data service to the Android data and for 2 days straight I haven't had any problems with dropped data connection. this is a first for me might just be a weird coincidence though.. oh well, just thought I'd let people know.
I traded for my HD2, still getting data drops even though I have an 'android data plan'
kyleds said:
I don't know if this was even tried, couldn't find anything while I searched. But if you're on tmobile, they have different data service for windows and android. I was gonna try my friends G2 for the weekend so I called saying I was gonna try a G2 and they switched my data service to the Android data and for 2 days straight I haven't had any problems with dropped data connection. this is a first for me might just be a weird coincidence though.. oh well, just thought I'd let people know.
Click to expand...
Click to collapse
You understand that with the data plan you can manually change the apn settings to settings for "other plans" right?
For example, default is epc.tmobile.com, but you can also use wap.voicestream.com and internet2.voicestream.com. There are also others, but these are the more common ones.
APN Settings
Hi folks,
Would you know if these settings apply to UK or are they different. At the momment my APN settings are:
Name: T-Mobile Internet
APN: general.t-mobile.uk
All other fields blank
With these settings my connection keeps dropping. However my wi-fi is perfect so I know internet works.
Thanks guys

Int'l Note with Straight Talk BYOD - how STABLE is your DATA connection?

A quick background:
- I have an International Note - factory unlocked
- I signed up with Straight Talk few days ago - ordered the AT&T SIM Card
- Voice, text messaging and MMS works
- I am in Northern California
Problem is, the data connection is very UNSTABLE. I will have full bar, can browse the web and then.... BOOM! Suddenly no data, even though my phone show 3G and full bar. The only fix? Turn ON Airplane Mode, Turn it OFF or REBOOT, which is clunky and time consuming at best, especially when you are out and about.
This is not just an annoyance, but makes the phone almost unusable since I need data for my Exchange email, Google Navigation, etc. I DO NOT use the Note for tethering.
My APN is as folllow:
APN 1...
Name: Internet
APN: att.mvno
APN type: internet
APN type: default
APN 2...
Name: MMS
APN: att.mvno
MMSC: http://mmsc.cingular.com
MMS proxy: proxy.mvno.tracfone.com
MMS port: 80
APN type: mms
Fast Dormancy: Disabled
For those who use Straight Talk, could you tell me:
1). If you experiences the above
2). Where you are at
3). What APN do you use
4). Do you enable "Fast Dormancy"?
I am trying to figure it out if this is my Note or just ST flaking in my area.
I had the same problem with fast dormancy disabled so ok re-enabled it and it has been fine since.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
Same issues here with an att sim and tried both single apn settings that came with straight talk and the two separate ones as you have. Also tried both fast dormancy enabled and disabled with same sketchy results. My location is Milwaukee, WI. Seems prone to disconnect right right after I connect to the market. Turning on and off the data connection re-establishes the connection though.
adelmundo said:
I had the same problem with fast dormancy disabled so ok re-enabled it and it has been fine since.
Click to expand...
Click to collapse
I used to have the OP's issue constantly here in Southern California too until I re-enabled Fast Dormancy and it's been pretty good since for me as well. Also have better luck with the 2 separate APN's that you're using.
Sent from my GT-N7000 using xda premium
That's interesting... it seems that I have to ENABLE Fast Dormancy for a stable data connection. I will try that and will update here.
I wonder if it has something to do with which tower I am connecting to...
Its really odd because everywhere I read AT&T doesnt support fast dormancy..
I still think its something at&t does to prepaid because my gf's SGS2 doesnt have that problem and I dont seem to notice it when I used her sim card..I'm on ICS and theres no way to turn fast dormancy off or on.
lanwarrior said:
That's interesting... it seems that I have to ENABLE Fast Dormancy for a stable data connection. I will try that and will update here.
I wonder if it has something to do with which tower I am connecting to...
Click to expand...
Click to collapse
Yeah, I was thinking maybe some areas had upgraded equipment that supports it or something? Like you one of the first things I did was disable it per the instructions in the ST thread and never tried with it enabled until recently just out of curiosity.
Sent from my GT-N7000 using xda premium
I'm in the sacramento area, using the same settings with great results. Occasionally I have to toggle data, maybe once every two weeks, but not too inconvenient.
Sent from my GT-N7000 using XDA
I turned ON Fast Dormancy and I was getting even unstable data, so I turned it OFF.
I was driving to another city today for lunch and I noticed my data connection was pretty stable. I had been doing a lot of testing: Google Maps, Email, Pulse News app, etc.
However, one thing is consistent: everytime I open Android Market (Google Play now), it will load UP until where I want to DOWNLOAD an APP (for testing - small apps - less than 2 Mb), the data connection shuts off....same problem as what I posted above.
I tried doing so about 4 times in 3 different location: home, work and lunch place, each location is about 5 miles apart. Same results.
Is Straight Talk monitoring and BLOCKING app download?
I'm using straight talk on my gf's S2 with tethering and its blazing fast (6 Mbps down and 1.1 Mbps up) and stable right now. Although I'm in Michigan atm (heading to California tomorrow). I plan to switch from AT&T's price gouging plan to straight talk when I get back so I'll let you guys know how it is in Modesto.
I have the same issue with market and sporadically, otherwise.
I don't think this is a straight talk thing. It doesn't make sense.
badmonopoly said:
I have the same issue with market and sporadically, otherwise.
I don't think this is a straight talk thing. It doesn't make sense.
Click to expand...
Click to collapse
But if I access Android Market using Wifi, it NEVER FAILED. I access it using office network, home network, Clear HotSpot and Barnes and Nobles WiFi.
With ST, I got "No connection" after attempting to download.
Yeah, doesn't make sense, but this is what I found after numerous testing today...
lanwarrior said:
I turned ON Fast Dormancy and I was getting even unstable data, so I turned it OFF.
I was driving to another city today for lunch and I noticed my data connection was pretty stable. I had been doing a lot of testing: Google Maps, Email, Pulse News app, etc.
However, one thing is consistent: everytime I open Android Market (Google Play now), it will load UP until where I want to DOWNLOAD an APP (for testing - small apps - less than 2 Mb), the data connection shuts off....same problem as what I posted above.
I tried doing so about 4 times in 3 different location: home, work and lunch place, each location is about 5 miles apart. Same results.
Is Straight Talk monitoring and BLOCKING app download?
Click to expand...
Click to collapse
Even when my data connection used to be flaky with Fast Dormancy disabled before I re-enabled it, I was always able to install & update apps from the Market. The weird thing is that it was pretty much only NON-Google apps that gave me problems with the data dropping out.
I would call ST Tech Support tomorrow if I were you and see if they can check your account and stuff.
Sent from my GT-N7000 using xda premium
I am in Northern California as well, Fremont to be exact. I have not noticed any problems with data while out and about here. I use the exact setting as posted in post 1 in this thread.
While at home, I just turned off wifi, and tried to connect to the Play store, No Connection - Retry. So I turned on/off Flight Mode, went back to the Play store, and was able to download a couple of things no problem.
This is pretty the same thing that would happen to me on my last Android phone, so maybe it is more of a Android thing than it is a Straight Talk thing.
Other than this, my Straight Talk data connection seems to be fine when I'm out and about.
SC36DC said:
While at home, I just turned off wifi, and tried to connect to the Play store, No Connection - Retry. So I turned on/off Flight Mode, went back to the Play store, and was able to download a couple of things no problem.
This is pretty the same thing that would happen to me on my last Android phone, so maybe it is more of a Android thing than it is a Straight Talk thing.
Click to expand...
Click to collapse
Thanks for the info. So it seems more of Android OS problem.
The thing that intrigued me is that this issue doesn't happen to my 3 other Android phone, which are running on At&t, Verizon and Virgin Mobile.
lanwarrior said:
Thanks for the info. So it seems more of Android OS problem.
The thing that intrigued me is that this issue doesn't happen to my 3 other Android phone, which are running on At&t, Verizon and Virgin Mobile.
Click to expand...
Click to collapse
Same here. I've been using nothing but Android since the G1 and I've never had these issues until the Note on ST, so I don't think that it's an Android OS issue UNLESS Samsung has a bug in the OS on the Note.
When I have time I'll do a search in the Galaxy Nexus forum or something to see if there are any problems with people on ST there...
Sent from my GT-N7000 using xda premium
I'm up in the grass valley area. Same set up as you. (But I did not touch Fast Dormancy).
It works pretty well, but I do see the signal get lost every once in a while. I just wait a sec and it reconnects.
I had inter.. data connect issues for the longest time..i would constantly have data stop and have to turn on and off airplane mode to get it back..
market would fail to load etc
i changed to a single APN using the settings in this post and my data hasnt dropped out since..
http://forum.xda-developers.com/showpost.php?p=24922145&postcount=89
Using same settings as OP and have had 2 occasions when my data dropped off..............in 2 months. About as stable, if not better than my previous smart phones dating back to my Treo 600. :-D
Sent from my GT-N7000 using xda premium
While custom rom'ing I was using Straight Talks APN settings w/ fast dormancy off and had no problems in downtown Chicago and on the north side around Wrigleyville where I reside.
W/ that said I installed the Chinese ICS Leak when it first came out and I had worse signals than on the GB rom's. Could have been the radio I flashed.

[Q] Mobile Data connection suddenly drop

I just got my Nexus 4 not long ago. Everything is running great and smooth. The only thing keep me worry is my mobile data connection will suddenly drop. By suddenly drop, I mean I will have empty signal and bar ( empty triangle). However, it will back to normal in less than 30 seconds. It happens like average saying 4 times a day.
What I did to try to solve the issue myself.
I check the APN. I have all the correct APN based on the T-mobile APN thread from their website. FYI, you can find it here http://support.t-mobile.com/docs/DOC-1979
I have micro sim card from T-mobile. I did not make or cut one. I'm also not on Tmobile prepaid. I have regular T-mobile plan.
Anyone experience anything like this? I saw many thread like data gray bar...low signal, slow data connection...but nothing like mine empty triangle, and back to normal in very short second...
Need some help and greatly appreciated. !!
Weird. I just started having the same issue., I'm on at&t though. Its really annoying. I tried clearing the cache and dalvik but had no luck. I'm considering reflashing my rom or upgrading the radio..
I'm on stock with no root. I will monitor a few more days before I RMA the device...but I doubt the second device will make any differences...No one sure it's a software issue or a hardware issue. My black triangle get back to connection pretty quick, but still annoying to lose all the data connection suddenly.
Are you having any issues with wi-fi?
Vissionary said:
Weird. I just started having the same issue., I'm on at&t though. Its really annoying. I tried clearing the cache and dalvik but had no luck. I'm considering reflashing my rom or upgrading the radio..
Click to expand...
Click to collapse
Vissionary said:
Are you having any issues with wi-fi?
Click to expand...
Click to collapse
What kind of Wifi problem are you talking about? Slow connection? or when you turn on wifi, mobile data turn gray?
I don't think I have Wifi problem (which I just turn on again) I actually set up all of my phone app the first time I got my phone. I download around 80
apps without any problem, and with no slowing speed. I did not check off the optimize Wifi box tho. I didn't run into wifi issue, so I did not check off
that box, although some ppl suggest that not to optimize the Wifi issue. The only big problem I have it's still the mobile data connection suddenly
go off, and go back on in a very short time. I can't imagine what will happen if I'm on a important call or using GPS navigation while suddenly the
mobile data go off...
What's your problem?
for more information about my phone, I have S/N: 310 K
stock, no root, 4.2.2, with micro sim card directly from T-mobile.
Bump =''[
Yep same problem here. All my signal bars will go gray and have no connection. I also get the empty triangle. Annoying as hell. I'm on stock JB 4.2.2 on straight talk.
Sent from my Nexus 4 using xda app-developers app
Vissionary said:
Weird. I just started having the same issue., I'm on at&t though. Its really annoying. I tried clearing the cache and dalvik but had no luck. I'm considering reflashing my rom or upgrading the radio..
Click to expand...
Click to collapse
I have not run into this problem yet but was messing around with my APN tonight and settled on this one and have had no problems with it, going from a "battery saving" HSPA:10 to HSPA+:15 when using data, watched it switch when using speed test. But here is my APN hopefully this can help you for AT&T specific problems. I came off the samsung galaxy s2 this week and switched to the nexus 4 and have had no problems thus far.
Name: AT&T
APN: phone
MMSC:http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS Port: 80
APN TYPE: default,supl,mms,hipri,fota,
**if not listed left as default in APN settings
Jarvis4 said:
I have not run into this problem yet but was messing around with my APN tonight and settled on this one and have had no problems with it, going from a "battery saving" HSPA:10 to HSPA+:15 when using data, watched it switch when using speed test. But here is my APN hopefully this can help you for AT&T specific problems. I came off the samsung galaxy s2 this week and switched to the nexus 4 and have had no problems thus far.
Name: AT&T
APN: phone
MMSC:http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS Port: 80
APN TYPE: default,supl,mms,hipri,fota,
**if not listed left as default in APN settings
Click to expand...
Click to collapse
Too bad I have T-mobile...=''[
I have similar issues with my N4 running T-Mobile prepaid. I can get it, but it cuts in and out often. Wifi not an issue. I'm running CM10. I'm in an OK service area too. Cuts in and out frequently.
I guess I have the same issue, I'll have a blue triangle with no data activity (no small arrow head in either direction) even after trying to use Google search; it will be 15-30 seconds after hitting enter before any activity happens.
Im rooted, but running stock.
I already request for a replacement. Will update soon, but I doubt the new device will be different.

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