[Q] VZW G2 Asurion Insurance Question - G2 Q&A, Help & Troubleshooting

Hey guys I finally got a new G2 yesterday off of craigslist. Gotta love them local deals Anyways, I want to enroll it with Verizon's Asurion insurance plan. They're currently holding open enrollment until December 2 but the G2 isn't listed as an option on Asurion's site. Do you guys think it will show up some time soon? I don't want to risk cracking the screen and having to pay a lot more out of pocket.

Maybe take it to a local store and see if they'll add insurance to the line?

Just take it to a store and have them put it on there for you.
Sent from my Nexus 7 using Tapatalk 2

Thanks for the replies. Sounds good. I expected that would be the case but I was dreading having to drive into the city just enroll the device. I'll probably do it this coming weekend. Love living in a rural area but it can have its negatives.

First, I don't think they will allow you to add insurance on it because its a phone bought from an unknown source. But if I am wrong, Asurion does have this phone. I got my phone from Verizon a couple of days after it came out and then it got stolen. Contacted Asurion and put in the order to get a new one. They didnt have it for a couple of days but then they got it in and sent me a new one. Paid $99 for the replacement. This was about 2 weeks ago. Good luck

Since it's open enrollment they'll put insurance on any verizon phone, doesn't matter where u get it from. As long as it's in good condition they'll add the insurance
Sent from my VS980 4G using Tapatalk now Free

19Interpol said:
Thanks for the replies. Sounds good. I expected that would be the case but I was dreading having to drive into the city just enroll the device. I'll probably do it this coming weekend. Love living in a rural area but it can have its negatives.
Click to expand...
Click to collapse
Someone correct me if I'm wrong, but I think you can also do it over the phone.
Sent from my SCH-I545 using Tapatalk 4

Pr1meSuspect said:
Someone correct me if I'm wrong, but I think you can also do it over the phone.
Sent from my SCH-I545 using Tapatalk 4
Click to expand...
Click to collapse
Awesome! If true I just may give it a try later on.

19Interpol said:
Awesome! If true I just may give it a try later on.
Click to expand...
Click to collapse
Just a last update: I called vzw support and got the insurance added. No hassle and saved me a lot of gas :good:

G2 Asurion Insurance Question
19Interpol said:
Just a last update: I called vzw support and got the insurance added. No hassle and saved me a lot of gas :good:
Click to expand...
Click to collapse
Thanks for the update! We are excited you have chosen to enroll. Just a heads up for everyone else, the G2 is being added. If you need to enroll before the system is updated, you can select "other" as the manufacturer and select from the options displayed. Please feel free to reach out to us or Verizon directly with any questions you may have.
Thanks!
Asurion Social Media Team @AsurionCares

Related

Sort of a Dilemma here

Alright so I got my phone in December and somehow found a way to completely Brick it. So in between reviving my phone back to life (It's fully functional now), I called Google to send me a replacement and they issued me a RMA. But as soon as I un-bricked my phone I called them back and told them to cancel the RMA I don't need replacement device anymore.
So apparently that didn't happen and I just received Google Play order email suggesting my Replacement device has been shipped.
Now here is my issue, I am from Canada so obviously there Tax and shipping charge involved. Although (When comparing with my old Google play order) this time the only charge I see is the full retail amount of the Phone and there is no shipping and tax involved. There is going a charge of $359 on my CC nevertheless.
So here is my question. If I accept the phone from UPS will the Taxes and shipping come back? or Not?
Any feedback on the matter will be highly appreciated. Good day Folks. Long Live Nexus.
If it works you didn't brick it.. If you don't need the RMA anymore just refuse the package and have them send it back.
Sent from my Nexus 4 using Tapatalk 2
No wonder Google never has any phones in stock, they are all being RMA for people who "brick" there phone. Oh, or their screen has a "scratch" on it.
Sent from my Nexus 4 using xda app-developers app
joshnichols189 said:
If it works you didn't brick it.. If you don't need the RMA anymore just refuse the package and have them send it back.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I know about that, but I wanted to keep the phone and gift it to my cousin. So that's why I was wondering If I didn't refuse the package and kept it, will I still get charged the tax & the shipping or would it only cost me the retail price of the just phone? Which is $359.
rogerski1 said:
No wonder Google never has any phones in stock, they are all being RMA for people who "brick" there phone. Oh, or their screen has a "scratch" on it.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
No need to be a sour puss about it. Google's priority is to take care of the customers who DO have a Nexus 4.
And btw thanks for adding nothing relevant to the OP.
risktaker84 said:
I know about that, but I wanted to keep the phone and gift it to my cousin. So that's why I was wondering If I didn't refuse the package and kept it, will I still get charged the tax & the shipping or would it only cost me the retail price of the just phone? Which is $359.
Click to expand...
Click to collapse
So call them and ask, or send them an email?
estallings15 said:
So call them and ask, or send them an email?
Click to expand...
Click to collapse
I did, the CSR wasn't to sure about it hence she will get in touch with me next week with more info.
I thought someone else probably went through the same situation who would have more insight on the matter but I guess not.
risktaker84 said:
I did, the CSR wasn't to sure about it hence she will get in touch with me next week with more info.
I thought someone else probably went through the same situation who would have more insight on the matter but I guess not.
Click to expand...
Click to collapse
You might try calling again and asking to speak to a supervisor?
estallings15 said:
You might try calling again and asking to speak to a supervisor?
Click to expand...
Click to collapse
Now now, you know we aren't fond of logic in these forums.
Sent from my Nexus 4 using Tapatalk 2

Motorola Extended Warranty

I've been meaning to dig into this and today I did.
The cost is 85 bucks for two years and you have 30 days from the date of purchase to add the coverage.
Covers everything but lost or stolen phone with a deductible of $39.00
This is cheaper than AT&T's insurance and the deductible is attractive vs their $200.00
to get it log on to motorola's website with your google ID
then go to my stuff
you'll see your phone listed and the option to add the coverage.
Seems like a no brainer to me.
I have no idea if you folks with unlocked bootloaders can get this or not.
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
gammite said:
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
Click to expand...
Click to collapse
I bought a device new from someone else so I wonder if I can use their receipt to purchase it for myself.
You will have to look at terms and conditions to see if it's transferable.
Sounds nice, but I got my phone through work.
So I could just get a new phone after a year. I'm going to ask next if I can just upgrade early and pay the upgrade fee myself. I'm hoping that I can and just be able to get a new phone faster.
Will this work with the vzw moto x? I can't find the option on motorola's site.
terabyte128 said:
Will this work with the vzw moto x? I can't find the option on motorola's site.
Click to expand...
Click to collapse
me neither, can anyone point it out? thanks
Going to do this Ops forgot I unlocked my boot loader, do you think Motorola will figure it out
Oh I'm up in Canada too, we don't have insurance on our phones
Sent on my Moto X
I have the T-mobile version and do not see the option to add the extended warranty.
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Thanks for the heads up gunny. This is a no brainer.
Sent from my XT1058 using XDA Premium 4 mobile app
terabyte128 said:
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Click to expand...
Click to collapse
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Only available to motomaker phones? That sucks
bfroehlich said:
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Click to expand...
Click to collapse
Ouch. You're paying for Edge?
Also re Nexus on Verizon: never again
Ironically I dropped my Moto X on saturday and cracked the screen. I called the support number and told the CSR I have Accidental Damage Warranty. He asked my the IMEI number of the phone and verified my information for shipping etc.
I was then told about my choices regarding advanced replacement or regular. I chose advanced. 5-6 minutes after I got off the phone I got the RMA emails from fedex and a new code to remake the phone on motomaker.
I was never asked to pay the $39 deductible.
I had to pay up front for the phone but I expected that.
I'm sure the CSR processed this all wrong. I wonder if, when Motorola gets my phone back and they see it's damaged, I'll have a problem getting the advanced payment refunded.
I clearly stated twice that I have warranty coverage. Things could be interesting in a couple of days when Motorola gets my old phone.
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
_MetalHead_ said:
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
Click to expand...
Click to collapse
bummer. Hope you get it straightened out
gunnyman said:
bummer. Hope you get it straightened out
Click to expand...
Click to collapse
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
_MetalHead_ said:
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
gunnyman said:
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
Click to expand...
Click to collapse
Yeah I'm aware. I pressed him to just let me hold for the next representative but he said I couldn't. We shall see what happens.
Sent from my XT1058 using XDA Premium 4 mobile app

[Q] Cheapest place to get a Verizon Note 3 off-contract?

I want to move back to Android after a stint with Windows Phone 8. Where can I get the cheapest price for the Verizon Note 3 off-contract? The Verizon online store has it for $700.
nightrapt0r said:
I want to move back to Android after a stint with Windows Phone 8. Where can I get the cheapest price for the Verizon Note 3 off-contract? The Verizon online store has it for $700.
Click to expand...
Click to collapse
Try craigslist. You are not going to find the Note 3 off contract for less than $550-600.
Way too early to get it cheaper. It's a highly anticipated device so everyone is gonna get asking price for it. Like ericdabbs said, try craigslist after its already been released. There will be people who bought it then found it too big for them.
I paid $745 via Verizon website
Sent from my Nexus 7 using Tapatalk 2
Won't buying on Craigslist risk your phone being banned after someone defaults on payments?
xManMythLegend said:
Won't buying on Craigslist risk your phone being banned after someone defaults on payments?
Click to expand...
Click to collapse
No, because that phone will be assigned to your account not theirs.
SgtGoldy said:
Way too early to get it cheaper. It's a highly anticipated device so everyone is gonna get asking price for it. Like ericdabbs said, try craigslist after its already been released. There will be people who bought it then found it too big for them.
Click to expand...
Click to collapse
I figured full price at the start but thought to ask you guys because someone might find a deal/special.
SgtGoldy said:
No, because that phone will be assigned to your account not theirs.
Click to expand...
Click to collapse
Perhaps Verizon and Sprint still ESN block and attach to account.
GSM phones block across the board and are only attached to the original account.
I thought with LTE they would do the same. Glad they don't. It's very scummy.
xManMythLegend said:
Won't buying on Craigslist risk your phone being banned after someone defaults on payments?
Click to expand...
Click to collapse
It's all junk on cl to mean anymore. Buying a $600+ phone on there scares me anymore. I will pay full retail and know it had been in my hands it's whole life
Sent from my Nexus 7 using Tapatalk 2
You will have to pay ~$700 unless you find someone dumping their used one. But that won't happen for at least a couple of weeks after launch.
oneandroidnut said:
It's all junk on cl to mean anymore. Buying a $600+ phone on there scares me anymore. I will pay full retail and know it had been in my hands it's whole life
Click to expand...
Click to collapse
I have bought & sold many phones on craigslist. You just have to be careful who you're dealing with, and you have to know what you're buying. And make sure you verify the ESN status before handing over money.
Sent from my SCH-I605 using Tapatalk 4
sublimaze said:
You will have to pay ~$700 unless you find someone dumping their used one. But that won't be likely for a couple of weeks after launch.
I have bought & sold many phones on craigslist. You just have to be careful who you're dealing with, and you have to know what you're buying. And make sure you verify the ESN status before handing over money.
Sent from my SCH-I605 using Tapatalk 4
Click to expand...
Click to collapse
I have bought and sold tons in years past. Until this year. Too many shady people with shady phones and mix matched boxes for phones and stuff. I looked at half a dozen s3 for a backup phone then I threw the towel in. They were all junk. Won't risk that anymore. I always esn check and usually activate them on the stop. Never any issues with that just the stuff on there anymore is no good
Sent from my Nexus 7 using Tapatalk 2
oneandroidnut said:
I have bought and sold tons in years past. Until this year. Too many shady people with shady phones and mix matched boxes for phones and stuff. I looked at half a dozen s3 for a backup phone then I threw the towel in. They were all junk. Won't risk that anymore. I always esn check and usually activate them on the stop. Never any issues with that just the stuff on there anymore is no good
Click to expand...
Click to collapse
Yep, I've met sellers with oddball stuff that didn't match their ad, or they just seemed shady, and I didn't waste time bailing out. Trust your gut. If something doesn't seem right, there is usually a good reason why it feels that way.
Sent from my SCH-I605 using Tapatalk 4
sublimaze said:
You will have to pay ~$700 unless you find someone dumping their used one. But that won't happen for at least a couple of weeks after launch.
I have bought & sold many phones on craigslist. You just have to be careful who you're dealing with, and you have to know what you're buying. And make sure you verify the ESN status before handing over money.
Sent from my SCH-I605 using Tapatalk 4
Click to expand...
Click to collapse
This........ ^^
Sent from my SCH-I605 using xda app-developers app
sublimaze said:
Yep, I've met sellers with oddball stuff that didn't match their ad, or they just seemed shady, and I didn't waste time bailing out. Trust your gut. If something doesn't seem right, there is usually a good reason why it feels that way.
Sent from my SCH-I605 using Tapatalk 4
Click to expand...
Click to collapse
Yeah I've bought those even when my gut says no and still make money and don't know how haha but I'm done for awhile at least
Sent from my Nexus 7 using Tapatalk 2
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Thanks ✟
Moving to Q&A
I would say eBay from someone who bought one and decided it was "too big" and was too late in returning it, also check swappa.com
Craigslist always has people who buy the phone at upgrade price and immediately sell for a couple hundred off full retail. They make some easy cash and you save some. Just make sure you meet the seller at a Verizon store to verify not stolen. On a side note if you live in a marginal coverage area you can open a new account and get phone for discount price. Wait 15 days and complain about signal. They let you walk from contract with no charge. Then you just pop your sim in and bingo bango bongo. Im on my parents family plan with unlimited so this worked for me last year.
beamed from transporter room 3
Check Swappa. I'm not sure I'll be keeping my glitch-ordered white 32gb Note 3. I already bought my GS4 at full retail.
Will have to see what my first impressions are...

So....Groupon sent me two...

Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
My friend once got two LCD televisions, but ordered only one.
He never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Sent from my SM-P605 using Tapatalk
Call me a cheap a$$ but I probably won't say anything after checking my credit card account...
Sent from my SM-P600 using Tapatalk
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
Shows us what kind of person you are, and we are now seeing what others are made of.
I think we reap what we sow, what goes around comes around, you get it in your own dish, do unto others.........
What if you kept it and they found there error in a month, you sold it or gave it to someone and now the want it back.
AMG_Roadster said:
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
Click to expand...
Click to collapse
Your most likely right but @supremekizzle did the right thing.
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Definitely kudos for keeping it honest in a sea of immorality....
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
cyburke said:
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Yeah, but in all likelyhood if I would've kept it they would've found out anyway. The funny thing is, it originally was shipped with UPS shurepost which I upgragged to UPS ground. The second one I got was also upgrated automatically. So I wonder if they shipped it out using the exact same shipping label. Maybe they would've never found out after all. But it'd be a ****ty thing for me to do to keep it
valexi said:
My friend once got two LCD televisions, but ordered only one.
H e never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Click to expand...
Click to collapse
We got once two cupboards... and at this time it was legal to keep them (in Germany) without informing the seller. Only when they ask I have to say that I got two. When I remember correctly then after 2 year they both were mine (before I was only nicely to store the second one
Good job OP.
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
scrosler said:
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
Click to expand...
Click to collapse
I'm not a huge believer in karma. At all, actually. I was worried more about them coming back at me asking for the money to pay for it months later. Maybe they would've never found out, maybe not. I will never know for sure now...
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
I'm not sure that's true. Zavvi sent out PS Vita's by accident to customers and made a legal case out of it. AFAIK, they were actually backed up by UK law. That said, I'm sure it's entirely a country dependant thing.
Well letting them know saves you from worrying I guess.
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
grmcrkrs said:
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise

I got my replacement!

The corporate store here had them and I got one! The model number is SPHN930P2BLK
Now to get it all set up again
FreddyFredFred said:
The corporate store here had them and I got one! The model number is SPHN930P2BLK
Now to get it all set up again
Click to expand...
Click to collapse
Nice. I processed my replacement order through customer support. Wonder when their gonna ship mine since stores are getting them in.
Sent from my SM-N930P using xda app-developers app
Is that model number from the settings on the phone?
Wow just called my Sprint store in Sanford, Fl conveniently they just spoke to there samsung rep and they wont have any replacements until the 21st....ha
Sent from my SM-N930P using Tapatalk
chazglenn3 said:
Is that model number from the settings on the phone?
Click to expand...
Click to collapse
Nope, just on the box.
lei09 said:
Wow just called my Sprint store in Sanford, Fl conveniently they just spoke to there samsung rep and they wont have any replacements until the 21st....ha
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
There are 2 corporate stores here. 1st one gave me that rigamarole. 2nd said, yes we have them, come on in.
Got mine, too! They wouldn't let me change colors, but I didn't really press since I thought I might regret going coral blue.
Did you guys just take your bare phone (without accessories/box) and get a brand new one in box?
infernosoft said:
Did you guys just take your bare phone (without accessories/box) and get a brand new one in box?
Click to expand...
Click to collapse
I'd like to know this too. Thinking about calling tomorrow
infernosoft said:
Did you guys just take your bare phone (without accessories/box) and get a brand new one in box?
Click to expand...
Click to collapse
I was using a loaner s7 edge, and I turned in everything. The new Note was completely brand new in box with all accessories.
I brought only the phone. I kept all the accessories. I left with the new Note 7 still in the box. They activated it in the box. Wouldn't let me leave without activation, but talked them into not going through the setup there.
Just say you do youtube videos of the unboxing and you need the box sealed and they 'should' let you.
I also heard of someone saying 'UPS left me the phone sealed and not activated, I expect to leave here the same way'
I just swapped mine out today at my local corp store. I had my old box in the car just in case I needed it. They let me keep all the items in the new box and did not request any of the old items back. They only needed the phone.
mhill1986 said:
I was using a loaner s7 edge, and I turned in everything. The new Note was completely brand new in box with all accessories.
Click to expand...
Click to collapse
im in west valley utah and they saying they have the replacements but cant start movin em till tommorow!! thats such B.S.
I pre-ordered and purchased my original Note 7 from Sprint.com. I was able to replace mine today. (Here's a more detailed writeup). I had to call around to several stores to find one with new Note 7's in stock. Don't just call one store - call around. I was also able to keep the old accessories (I did turn in my old headsets by mistake, but I don't care about them). The new phone does not (yet) have the green battery indicator.
Good luck this week folks!
rhyme187 said:
im in west valley utah and they saying they have the replacements but cant start movin em till tommorow!! thats such B.S.
Click to expand...
Click to collapse
Every store seems to have its own made-up policies. With mine, it was no switching colors.
rhyme187 said:
im in west valley utah and they saying they have the replacements but cant start movin em till tommorow!! thats such B.S.
Click to expand...
Click to collapse
I got mine replaced at the WVC corporate store on 5600 West yesterday at about 2:30.
Sent from my SM-N930P using XDA-Developers mobile app
Was told by Samsung that a cracked screen doesn't matter, it's still eligible for the recall. Called my local sprint store and was told they wouldn't take it with a cracked screen. WTH
Goose0121 said:
Was told by Samsung that a cracked screen doesn't matter, it's still eligible for the recall. Called my local sprint store and was told they wouldn't take it with a cracked screen. WTH
Click to expand...
Click to collapse
Mine cracked too
Sent from my SM-N930P using Tapatalk
GhostAssassin said:
Mine cracked too
Click to expand...
Click to collapse
The Samsung agent told me to call them from location so they can talk to the manager. Hopefully I can get this resolved for free, sprint is one greedy company.
Goose0121 said:
Was told by Samsung that a cracked screen doesn't matter, it's still eligible for the recall. Called my local sprint store and was told they wouldn't take it with a cracked screen. WTH
Click to expand...
Click to collapse
I just got my replacement from Best Buy and I was the first person that the Mobile department employee did the recall with and he had to read all the instructions before he could give me the phone and he did read that the phone needs to be in excellent working condition and not damaged.
Sent from my SM-N930P using XDA-Developers mobile app

Categories

Resources