[Q] I can't dial out on my Nexus 4 with Google Voice - Nexus 4 Q&A, Help & Troubleshooting

[Q] I can't dial out on my Nexus 4 with Google Voice - Nexus 4 Q&A, Help & Troubleshooting

Hi everyone.
I have a major problem trying to use Google Voice on my LG Nexus 4 phone.
I have my Google Voice number for over 2 years and it has worked fine on other phones, also it currently works on my laptop using the web browser - I receive and make (dial out) phone calls from the browser.
But on my phone - I can't dial out!
Any of you had the same problem and knows what the solution is?
I am searching online for a solution but can't find an answer.
It doesn't even seem that anyone else have the exact same problem that I have...
Here are some details:
I am on T-Mobile. Regular plan - post paid (not pre-paid), on a contract. I have even activated international dialing, as I call some people overseas once or twice a month. I have unlimited minutes (in the US), texts and internet (although after 2GB it gets slower).
My GV account seems to work OK - with Hangouts - in the browser on my laptop (Acer PC).
I can make phone calls and receive them - in both cases Hangouts handles the calls. I see now that if I receive a phone call it directs to Google Hangouts - but it works there just fine. It seems that Google have integrated Voice and Hangouts.
May be that's causing a problem in my phone...keep reading, please.
By the way - when I am in Google Voice's menu - and try to dial a number from there - I have 2 options:
1. dial a number using "Googe Talk" - nothing happens - it can't dial out that way. (You have to go to Hangouts and dial from there)
2. dial a number using xxx-xxx-xxxx (your phone number shows here - that's my T-Mobile number attached to this GV account) - when I choose that option and dial a number - this happens - GV dials my phone first, my phone starts ringing and I have to answer it - I answer it, then it connects to the number which I dialed on the laptop. That works.
When I go to the settings of GV in the browser - first menu that says "Phone settings" - there currently I have checked both options for "Forward calls to": 1. Google Chat & 2. Mobile number (My T-Mobile number). If I uncheck "Google Chat" as a forwarding option - when someone dials my GV number it will only dial my phone, and it won't dial my GV account on my laptop (Hangouts). I have tried either leaving both checked, or just dial my T-Mobile number - but both ways Google Voice does not work properly on my phone.
Now - lastly - on my phone (Nexus 4) - I receive phone calls when someone dials my GV number.
But I can't dial out (make phone calls)!
I have tried everything from reinstalling Google Voice (the app), clearing cash and data, restarting the phone, Sign Out and Sign In again.
I have tried changing the calling option: "Always dial with Google Voice", "Ask Every Time You make a phone call", etc. neither works - it never dials... What happens is - it changes the screen for a second and tries to dial, but then goes black, then goes back to the GV app. It can't dial!
Any idia why this is happening?
Some other thoughts:
I also have Google Hangouts on my phone - can this cause a problem? Do I need to do a certain setting in the Hangouts app?
I have had this GVaccount attached to a different number once also. Then I unattached it from itand attached it to my current T-Mobile number. I went through confirming it - I received a phone call and input a PIN which was provided (in the browser), afterwards I got the message - "You have successfully added your number".... Can that have caused a problem?
Please, help me!
I need to be able to use GV on my Nexus 4. Mostly I need it for when posting adds on CraigsList - I want to give away my google number and be able to receive a call and make calls with that google number. Also I need it for giving away to strangers and such... But I need to be able to dial out, return missed calls, etc.
Any help will be appreciated. Thanks in advance!

Try using the native dialer on the phone while the option "Use Google Voice to make all calls" is checked in the Voice app. Make sure you've started the Voice app and it's running in the background. Also, in the Voice settings you see on a computer, try only forwarding calls to your phone, and nowhere else, and see if that makes any difference.

Johmama said:
Try using the native dialer on the phone while the option "Use Google Voice to make all calls" is checked in the Voice app. Make sure you've started the Voice app and it's running in the background. Also, in the Voice settings you see on a computer, try only forwarding calls to your phone, and nowhere else, and see if that makes any difference.
Click to expand...
Click to collapse
I tried all that you said before, and I tried it just now again - a couple of times I reset the phone too, uninstalled the GV app, and reinstalled.
Still doesn't Dial Out!
Other things to point Out - I am also using Go Launcher. I tried going to the regular launcher and dial from there. Still doesn't dial out....
Also - I have chosen in the settings to Sync Everything!, and background data is enabled.
The only one thing I haven't done is to switch the Voice Mail Service. I skipped that setting when prompted.
I want to be able to use my own Voice Mail provided by T-Mobile when someone calls my T-Mo number,
and if someone calles me on my GV number and I miss the call - then that should go to the GV Voice Mail, which I can check by dialing the GV number from my cell or by going to the Google Voice web page in the browser. I want the 2 Voice Mails to be separate!
Can this Voice Mail setting be a reason to cause problems for me when I Dial Out?
Any suggestions, please, HELP!

nexuspeer said:
I tried all that you said before, and I tried it just now again - a couple of times I reset the phone too, uninstalled the GV app, and reinstalled.
Still doesn't Dial Out!
Other things to point Out - I am also using Go Launcher. I tried going to the regular launcher and dial from there. Still doesn't dial out....
Also - I have chosen in the settings to Sync Everything!, and background data is enabled.
The only one thing I haven't done is to switch the Voice Mail Service. I skipped that setting when prompted.
I want to be able to use my own Voice Mail provided by T-Mobile when someone calls my T-Mo number,
and if someone calles me on my GV number and I miss the call - then that should go to the GV Voice Mail, which I can check by dialing the GV number from my cell or by going to the Google Voice web page in the browser. I want the 2 Voice Mails to be separate!
Can this Voice Mail setting be a reason to cause problems for me when I Dial Out?
Any suggestions, please, HELP!
Click to expand...
Click to collapse
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.

Johmama said:
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.
Click to expand...
Click to collapse
I have NOT rooted my phone (and never had). It is a regular Unlocked Nexus 4 which I bought from the Google Play Store.
It is very frustrating that I can't make the Google Voice to work on it.
I also have the Advanced Task Killer installed on it. I checked it and GV shows as running. I have not killed it (I leave it unchecked).
It is not being killed by a task killer... Anyway the GV works when I revceive calls, but I can't dial out.... very weird.
It seems that no one knows what the problem is.

It seems like you could have some kind of troublesome loop going on by having your GV number tied to Hangouts and having it confirmed on two devices. Your statement about when dialing with Hangouts on the laptop, the laptop dials your phone and then the call goes thru to the number leads me to believe this. The problem with confirming to Hangouts on your laptop is that your laptop does not have it's own phone number to share with Hangouts like your phone would. Perhaps your laptop is set as default with GV to Hangouts and this is preventing you from making calls on your phone with GV. It should work. I just tried it. Have you tried removing your GV number from Hangouts on your laptop to see if it will allow it to function properly on your phone?
Sent from my Nexus 4 using Tapatalk 4

fernandezhjr said:
It seems like you could have some kind of troublesome loop going on by having your GV number tied to Hangouts and having it confirmed on two devices. Your statement about when dialing with Hangouts on the laptop, the laptop dials your phone and then the call goes thru to the number leads me to believe this. The problem with confirming to Hangouts on your laptop is that your laptop does not have it's own phone number to share with Hangouts like your phone would. Perhaps your laptop is set as default with GV to Hangouts and this is preventing you from making calls on your phone with GV. It should work. I just tried it. Have you tried removing your GV number from Hangouts on your laptop to see if it will allow it to function properly on your phone?
Sent from my Nexus 4 using Tapatalk 4
Click to expand...
Click to collapse
Hi again.
First - THANK YOU for all the responses.
My statement about dialing from my laptop was actually that when dialing from Hangouts - it dials out (without dialing my phone at all), but when I dial out from the google voice web site (this is different from Hangouts) - www.google.com/voice - when I dial out from this web site - then it dials my phone first, I have to answer it, and then it dials the number which I typed on the laptop... This is very strange. Try it and see what I mean. When I dial Out from the new Hangouts (which is tied to Google +) then it dials out directly - without dialing my cell phone first - then I just talk through the laptop microphone, just like when using skype, for example.
My understanding is that Google are going to replace Google Voice entirely with Hangouts. At the moment they are in "Transition" mode or something.... and that's what's causing these weird things. When Google close down Google Voice and move on to just offering Hangouts - then may be it should all get fixed.
I started digging deaper for questions online. Some people have similar problems and they all happened after introducing Hangouts.
Another thing - I have Hangouts on my phone, and I cannot erase it - cause it is the Nexus 4, and comes installed.
I saw some people have similar problem when Hangouts is installed on your cell phone.
Here is one suggestion from another user:
On Android (phone) you can try these steps:
Go to the account Settings in Hangouts
There should be a section that says "Phone number confirmed" and will show the confirmed #
Click that
It will say "Google will now confirm # is your mobile number with a one-time SMS....
Below that message, you can click "Edit" to edit your number and I believe you can delete it there.
Here is the link I got this from (and edited it a little bit): http://productforums.google.com/forum/#!topic/hangouts/VkjUHFWcbeM
I tried that - and guess what - there are listed actually 2 phone numbers in this Hangouts Setting: my personal phone number, and the GV number. And I cannot delete any of them! I tried edit, and it just asks me about adding a new number, but I can't delete an old one.
So I think this is causing the problem - Hangouts overtook my GV number, when it should only use my cell number - or the opposite - I am not sure. Anyway- it's using both numbers right now. So when I choose in the GV app to "Dial all numbers" with GV - nothing happens - cause I think Hangouts overtook these numbers.
Has any of you tried both Hangouts and GV installed on the same cell phone and have the GV number listed in the Hangouts menu?
Please, check and let me know.
Any suggestions?

Yes. I have both my AT&T cell number and GV number loaded into Hangouts and I have no issue dialing out with my GV number. It auto does that. When you confirm your cell number, it auto loads the GV number also.
Sent from my Nexus 4 using Tapatalk 4

fernandezhjr said:
Yes. I have both my AT&T cell number and GV number loaded into Hangouts and I have no issue dialing out with my GV number. It auto does that. When you confirm your cell number, it auto loads the GV number also.
Sent from my Nexus 4 using Tapatalk 4
Click to expand...
Click to collapse
And when you go to your Hangouts app - under settings/phone number confirmed - does it show you 2 phne numbers or 1 phone number and which one (your GV number/cell phone number) ???
In my case - Hangouts shows both my cell and my GV numbers - listed there as confirmed.
I tried erasing any of them, but I can't. At this moment Google has not made it possible to erase a number from this settings menu.
I think that is causing the problem for me.
What do you think?
I am so frustrated I can;t use Google Voice on my Nexus 4... I started using Viber.... as almost everyone I know already started using Viber...
It's a shame Google ruined Google Voice and it seems they are going to fully replace it with Hangouts in the upcoming months...
There are so many complaints by other users, I am reading...even the messaging doesn't work that well any more....
But, thanks, to anyone who is reading this post and trying to help me!

nexuspeer said:
And when you go to your Hangouts app - under settings/phone number confirmed - does it show you 2 phne numbers or 1 phone number and which one (your GV number/cell phone number) ???
In my case - Hangouts shows both my cell and my GV numbers - listed there as confirmed.
I tried erasing any of them, but I can't. At this moment Google has not made it possible to erase a number from this settings menu.
I think that is causing the problem for me.
What do you think?
I am so frustrated I can;t use Google Voice on my Nexus 4... I started using Viber.... as almost everyone I know already started using Viber...
It's a shame Google ruined Google Voice and it seems they are going to fully replace it with Hangouts in the upcoming months...
There are so many complaints by other users, I am reading...even the messaging doesn't work that well any more....
But, thanks, to anyone who is reading this post and trying to help me!
Click to expand...
Click to collapse
That is what I was stating. Under settings in Hangouts, both numbers are listed. When I confirmed my cell number in Hangouts, it detected I have a Google Voice number and automatically added the number with my cell number. Despite this, I am able to dial out with my Google Voice number.
Sent from my Nexus 4 using Tapatalk 4

GV with MIUI
Johmama said:
Hm. Are you rooted? Have a custom ROM? If so, which ROM?
I ask because I know I was having troubles similar to yours when I used MIUI. I could receive calls via Google Voice, but it would use my actual number, instead of my Google Voice number, to dial out. It would work, but Voice could not intercept the call before my real number dialed out. I never messed with it too much, as I flashed back to PA after a few days. All that shows is maybe some ROMs have troubles letting the Voice app integrate with the native dialer. If you have the time, try flashing a new ROM and testing it. It won't be a fix, but it might help prove that theory.
Click to expand...
Click to collapse
Hi,
I have the same issue described above. I am using MIUI rom and GV is not working. I am able to receive calls, but not able to make calls. I use Mi4c phone with MIUI 6 rom. When i flash CM12.1, GV works flawlessly. Any solution will be helpful.
Raja

Related

Google Voice is not using my local number to dial out.

I have my gv # on my friends and family list. I guess this means I'm using minutes when I use gv to dial out.
Does anyone know how this works?

You will want to download the "Google Voice" app from the Droid Marketplace. Also if you search these forums there are how-to's on how to set it up to replace your Verizon voicemail as well as using it to call out/have calls come in. If you need more help after that let me know (also I would happy to take a GV invite off your hands if you have one to spare =p, *note* I will continue to help you regardless ).

I've already downloaded that app and I love how it works except for not using my local gv number when I dial out. It seems to use a random, simi-local number each time.
You've got an invite either way. PM me your email address and I'll figure out how to send the invitation.
Thanks for your help.
DeeBG said:
You will want to download the "Google Voice" app from the Droid Marketplace. Also if you search these forums there are how-to's on how to set it up to replace your Verizon voicemail as well as using it to call out/have calls come in. If you need more help after that let me know (also I would happy to take a GV invite off your hands if you have one to spare =p, *note* I will continue to help you regardless ).
Click to expand...
Click to collapse

Just wondering, I'm not sure if this is related to your issue, but did you have caller ID blocked in any way before/during setting up GV?
Edit: Also for making outgoing calls, are you calling your GV number and then dialing out from there? Using that method or calling directly from your computer SHOULD make your GV number appear when you call someone (the GV app is suppose to do this for you, btw if you need help testing this I can PM you my phone number... free weekend mins and all =p).

Force GV Settings
Another thing you can try is going to https://www.google.com/voice/#callsettings and setting the "Caller ID (out)" to your GV number. This might force GV to display the correct number. What it sounds like they are doing now is drawing from a pool of random numbers in the area (for whatever reason, I don't know why) that they control and routing your call through them.

From what I have read, there is no way to dial straight out through gv. You have to dial your own gv number and use the #2 option.
I think I had a Window's Mobile app on my Touch Pro that did that for me.

DeeBG said:
Another thing you can try is going to https://www.google.com/voice/#callsettings and setting the "Caller ID (out)" to your GV number.
Click to expand...
Click to collapse
No, right under that option it says this:
"Note: this setting currently only applies to text messages; calls will be included soon."
gentleart said:
From what I have read, there is no way to dial straight out through gv. You have to dial your own gv number and use the #2 option.
I think I had a Window's Mobile app on my Touch Pro that did that for me.
Click to expand...
Click to collapse
That's not how it works with the native Android app. It's much quicker/easier and it dials some other "special" number, not your own GV number.

lexluthor said:
That's not how it works with the native Android app. It's much quicker/easier and it dials some other "special" number, not your own GV number.
Click to expand...
Click to collapse
That defeats what I want it for - free calls.

My GVoice app seems to dial the same number every time. When you start a call using your GVoice number, just look at the pop up that says "Calling via Google Voice ###-###-####' and add that to your Verizon Friends & Family numbers. Your bill will show that you call that number over and over, so all outgoing calls are free. Incoming calls will not be free unfortunatelly :-/

gentleart said:
That defeats what I want it for - free calls.
Click to expand...
Click to collapse
Hey gentleart sorry for the late reply, I've been afk for a couple days thanks to my gf working the front desk at a Pediatrician's office x.x (curse those snot-bubbling runts, we went through 30 packs of ramen noodles and tea in the last few days =p).
I didn't notice that "Caller ID (out)" only applied to text, I wrote that before I had access to GV and that was a recommendation I read on their board. Even if that were true for making phone calls though, it might not solve your problem. I'll make a thread on the Google Voice help site about this specific problem though (I'll PM you the link once the post is up) and if an answer arises out of it, I'll post it back in this forum for public knowledge (BECAUSE KNOWLEDGE IS POWER! ugh sorry... x.x).

"Free for All"
arnoldo83 said:
Incoming calls will not be free unfortunatelly :-/
Click to expand...
Click to collapse
J/W, under Google Voice's "Calls" settings, have you tried changing "Caller ID (in)" to "Display my Google Voice number"? For some reason I have a feeling that you would still get billed for the incoming call (I can't wait until cell phones work like landlines) plus you wouldn't know who was calling (possibly forcing you to talk with relatives or even worse... ex-significant others x.x).
If you are a heavy enough phone user to need this you would probably want to switch to the unlimited plan, but I'm just curious how it would work with Verizon. For now though, I'm going to try and figure out why some people are getting multiple outgoing GV numbers when using the Android app (I think if you are in a heavily populated area - by GV users at least - that it might just cycle you out to another number... but there should be a way to force it to use your number without having to dial manually).

arnoldo83 said:
My GVoice app seems to dial the same number every time. When you start a call using your GVoice number, just look at the pop up that says "Calling via Google Voice ###-###-####' and add that to your Verizon Friends & Family numbers. Your bill will show that you call that number over and over, so all outgoing calls are free. Incoming calls will not be free unfortunatelly :-/
Click to expand...
Click to collapse
This is what I did, and I can confirm that all outgoing calls are free. I also added my GV number to my "10" so that when family calls it's included. Unfortunately you can't have your cake and eat it too, your incoming calls will be charged minutes just like they've always been. I just have it go to my work phone while I'm at work, and answer it for free using my land line.

Google Voice Callback
gentleart said:
I have my gv # on my friends and family list. I guess this means I'm using minutes when I use gv to dial out.
Does anyone know how this works?
Click to expand...
Click to collapse
Install Google Voice Callback. This routes your calls via the web for dialing purposes and then google voice calls you back. Now outgoing calls are free if you have friends and family, and incoming calls are free if someone calls your google voice number.
You still have to have a pretty high priced contract with Verizon to get friends and family though.

For fear of sounding like an idiot I just have to ask.. I got a Google invite finally and now I'm not sure what I want to do. I really need to keep my current cell number because I have a billion business cards with this number, but I want the awesome voicemail service. I'm guessing I should choose the Voice Mail option only and I will not lose my current number? Does this sound about right?

gentleart said:
That defeats what I want it for - free calls.
Click to expand...
Click to collapse
The number you see pop up when you dial should actually be the same each time. You should put that number in your friends and family and then using google voice out should not use minutes.
This may help, put this text in a Google search and take the top link
site:lifehacker.com google voice free

Google Voicemail problem

I use Google Voice for my voicemail. I have a colleague who does the same, with her Blackberry. We both are on Sprint.
Our calls aren't going to voicemail. I went into Google Voice on my desktop and see that my last voicemail was 12-23. I had my phone with me over the holidays and was on vacation for a week, so not getting a voicemail didn't really stand out.
When I try today, I get this message "We could not complete your call. Please try again."
Any ideas on where I can look before I give them a call? I am running Ultimate Droid and was sure if they would ask questions about my phone being rooted or instruct me to go to certain menus that may or may not be different.
I could get her to call later tonight if it is a Sprint thing but wanted to see if one of you smart folks might have a quick answer.
Thanks.

I also run UD2.5 and I have no problems using Google Voice as my voicemail provider. So you can probably rule out Sprint as being the problem.
You do need to make sure that Google Voice is set as your voicemail provider. Go into settings > Call Settings > Voicemail Service.
It should say Google Voice there. If it says My Carrier. That may be your problem.
If that says Google Voice, then you know you are least half way there. On your computer, log in to your google voice account, and click on settings in the top right corner. It should show your cell phone number as a forwarding number. Then to the right, it should say "deactivate Google Voicemail on this phone?"
If it says "Active Google voicemail on this phone?", then you haven't activated it yet. Click the hyperlink and it should give you a short code to dial on your phone to set up Gvoice as your VM provider.
If it says "deactivate" and you still aren't getting it to leave VM's. Then try clicking "deactivate", then activate again. It should walk you through the set up again.
Last but not least, you can check to see if it is initialized as your voicemail by calling your own cell phone number from your own phone. Gvoice should recognize this and take you into your Gvoice mailbox.
I hope at least one of those steps works. If not, you can try to PM me with your results, I don't know how much more I could help, but I don't mind if you do.

I really appreciate the help but no luck. Everything is showing like it is working but calls are still not going to google voice.
My GVoice Inbox is still showing all of my old messages (been using gvoice for about a year with no problems). Call Settings menu is showing google voice as the carrier.
The Voice app is working fine. I did go in and force stop it and cleared data to see if it would help. Doing that kicked me back through the setup process that I had already went through a few times.
I'm really hoping for an "Ah-ah" moment that makes me feel like an idiot...
Sent from my SPH-P100 using Tapatalk

J_Bone said:
I really appreciate the help but no luck. Everything is showing like it is working but calls are still not going to google voice.
My GVoice Inbox is still showing all of my old messages (been using gvoice for about a year with no problems). Call Settings menu is showing google voice as the carrier.
The Voice app is working fine. I did go in and force stop it and cleared data to see if it would help. Doing that kicked me back through the setup process that I had already went through a few times.
I'm really hoping for an "Ah-ah" moment that makes me feel like an idiot...
Sent from my SPH-P100 using Tapatalk
Click to expand...
Click to collapse
Did you actually try dialing the *28 followed by your google number just to reactivate conditional call forwarding?
Evo Sent

I will try that. It did give me a link to call during the activation that began with *28 but the rest of the number was not my google number.
Sent from my SPH-P100 using Tapatalk

Still no luck. Had my hopes up on that one.
I still get Sprint voicemail when I call myself and I get 'Call can not be completed as dialed' when I call from my wife's phone.
Sent from my SPH-P100 using Tapatalk

That's weird, so you did try it WITH your google number? I'm not sure why it would give you a different number. You also logged into google voice with the proper gmail address? If you go to settings in google voice does it show the proper phone numbers? Under "this phones number" is your cell number and under google number you see your actual google number? This is a really weird situation.
You can call Sprint and have them completely disable voicemail on your account but I don't think that will actually help.
Evo Sent

I did. I am not having much luck with Google this week. Can't purchase Root Explorer because Google checkout says my zip code is bad (apparently a known issue that only effects some merchants with some customers).
Anyway. When you call your google number from a different phone what SHOULD it do? From my wife's phone, it goes straight to my Inbox. That sound right? I have only used gvoice for voicemail and not a number I use for any calls, in or out.
Sent from my SPH-P100 using Tapatalk

It will only go right to the inbox if you have it set up that way. Of course calling your google number should go to Your inbox not your wifes, unless her account is the one it is associated with. Basically when somebody calls your google number it will ring whatever phones you have it set to forward to. If you have forwarding off then it will go straight to voicemail. If indeed calling your google number goes to your wifes inbox then her gmail address is the one associated with that account. Thus you will have to go into google voice app and log out with your gmail and log in with hers. If you need more help I can be found on yahoo chat under ifly4vamerica, might be easier to help you through this issue.

Its got to be something stupid.... Probably you didnt set something up right. I have 2 google voice numbers one for business.. and one for my voicemail...
I have Never had a problem unless I didn't
1. *28 google voice number ( have to do this after flashing anything or restoring anything)
2. Did not refresh the gv app on my phone. ( after flashing or restoring)
3. Make sure you gmail accts are synced... that way you will get a transcript of the vmail and a link to audio
Its gotta be a miss step somewhere.
I have no probs as long as i do all these things. I flash crap on my phone all the time.
2cents
tim

I have tried to start over a few times and each time I click Activate in the Settings menu it gives me a two step process: 1) Type this number from your cell phone *28{followed by a number that is NOT my Google number}. 2) Press Send.
This doesn't work. So I hit *38 to try and clear it back out (just in case).
I also get directed to that same *28 number when I go through the Call Settings>Voicemail>Voicemail Settings menu on my phone. It refers to it as a carrier configuration. I have GV selected as the carrier in the menu above.
I have also tried to use my Google number after the *28, which is apparently what you are supposed to do and yet again it doesn't work.
When you guys click activate on the GV Menu page does it suggest *28 with your g-number or something different?
What is really bugging me about this crap is that I have been using GV on multiple phones for more than a year (on the EVO since Aug) with no hiccups and it "breaks" out of the blue when I made no other changes to my phone or service.
I did try Sprint last night and the rep there said he fixed it but when I got off the phone and tested it, same result and I decided to go to bed as I value my TV and I was about to throw my phone through it. Gonna try and see if a different rep know more.
Thanks again for all the suggestions.

Update
Still a little confused here but now have it working. Still interested in the 'Why' side of things in case it were to happen again. Was on with a Sprint rep, for over an hour, who seemed to know his stuff and was a GV user himself.
My tries last night were from home where I use an Airrave (older model) for coverage. My tries this morning while talking to him were from my office where the signal is bad. On a couple of occasions I got connected to Verizon. There wasn't a roaming icon on my phone. Maybe Ultimate Droid doesn't show the icon? Not sure there.
He felt like the issue was connecting with Sprint and said that while the Airrave SHOULD work it could still be part of the problem. We finally stopped and he recommended I go to a Service Center, where we would be guaranteed to have good coverage and try again.
After we hung up, I downloaded the Stock 3.70 Rom and wiped everything (data x 3, cache and davlik) and flashed the new stock Rom. I wasn't expecting much as it smelled like a system thing with forwarding calls from Sprint to Google.
In Menu>Settings>Call>Voicemail Service I noticed I no longer had the option to choose Google Voice. I downloaded the GV app. I then went outside, stood on one leg with my socks off and my shirt unbuttoned to make sure I had a good signal, and followed the app's suggested setup, which included the *28 with the number that is NOT my GV number. Now it works.
Should I be worried about restoring my nand backup I did before the wipe? I'm thinking no but I also didn't think the reflash of the Stock would work. I am guessing the unawared roaming was prbly the biggest culprit.
Sorry for the length. Just trying to get all in here in case someone else has a similar issue.

[GUIDE] How to get "classic" google visual vm back after sprint integration

Ok so I orginally thought the idea of GV integration with sprint was awesome...after fiddling with it. I was very disappointed.
The problems I had with it were...I dont want to use my GV number as my primary. I dont want to change my GV number to my cell number. Each option had issues that I felt needed to be addressed. Changing my GV number to my cell made it to where txt would be comming into my phone via gv app. Yes there is a work around but ita annoying and I dont want my text stored on line. I also didnt want to change my gv number, this to me sounds like it could be a bad idea at some point in time, and cause other issues. So I set out how to get classic google voice back with the new app that will not let you just use it for vm heres how i did it, now I know this affects the Nexus S 4G with the version of GV they include...however the market version does seem to be different.
Option 1 (For Rooted Phones)
1) Use Titanium backup or some other root explorer to delete the stock voice apk, then reboot recovery and wipe dalvik
2) Once back inside the rom download voice from the market as that version doesnt seem to suffer from the ****ty options that are stock on the phone
Option 2 (The proper way for rooted and non rooted phones)
1) Launch GV app on phone, and sign in, when it ask choose to change your gv number to your cell number.
2) Get annoyed and go get a shot of vodka, and wait about 15 minutes (honestly because you wont be able to change it back for at least 15 minutes.)
3) Login to gv on the web (voice.google.com)
4) once in there click the gear, and pick voice settings. Under the phone area choose to disable the sprint port number (your google voice number). It will disable and revert back to your old gv number
5) Where you mobile number is at you should see enable google voice mail for this line. Click that, and follow the instructions.
6) Click on voice mail and text uncheck email message and send sms.
7) on your phone open gv, goto more then settings make sure it says. Making calls do not use gv to make calls. make sure this phones number is your actual mobile number adjust sync options as you wish and make sure My gv number is indeed your gv number.
8) DO NOT SIGN OUT OF THE APP (Im not sure what will happen but my guess is it will break)
9) Edit your voice mail settings under call settings and change your vm settings to GV from "My Carrier" and make sure your GV number is in there.
Options: Now if you dont want to use the gv app at all you can have gv send you an sms or an email instead or manually check your voice mail by phone.
Enjoy

I kinda did this a different way but not as elegant. I used root manager to remove google voice. I might have used root manager to remove the data too but I can't recall. I rebooted. Then I tried downloading google voice again. I think it installed. I tried running it and there was a problem. I uninstalled it. Then installed it again. That must have flushed out all the references to the program that I missed. Ran the program, signed in, chose let me choose to use google voice for every call. Then I clicked the link for conditional call forwarding and hit send. It's *28(google voice number with area code) then send. After that I hit back until I got back to the gv setup. I chose skip then next then I think I was done. It's working now the old way. Separate numbers and google voice for voicemail.

zikronix said:
Changing my GV number to my cell made it to where txt would be comming into my phone via gv app. Yes there is a work around but ita annoying and I dont want my text stored on line.
Click to expand...
Click to collapse
Can you explain what this workaround is? I'm not too thrilled with how the GV app handles SMS either.

The most annoying thing about this is the app options seems useless for configuration purposes. You really have to configure this through the web to work right.
After I first set it up and tested a voice mail I got
An email, an MMS, and a notification bar alert from GVM app itself even though in the app I had the first two disabled.. Finally got it down to just a notification bar alert from the GVM app only after configuring through the web. It's stupid that by default it lets you know THREE different ways you have a damn voice mail.

I love it!
My texts come to my phone just as they are supposed to and since I turned off notifications in GV app I don't get notifications in the app. I get emails and texts telling me of voice messages just like before. Yes the app still receives text messages and stores them online, but I see this as a plus since txt is mainly how I communicate and my job has me working in a lot of places with internet access but no cell coverage. win win in my book.
To get texts sent to your phone you have to check the little box in your settings that says "Receive text messages on this phone (mobile phones only)"
It took me a while to messing around to get everything set up, but I'm liking it now.

I use option 2 (GV number in place of cell number). It works flawlessly. I have had no issues. For me this was easy because I made people use my GV # as my primary number years ago. It just takes a little time an patience getting all your friends and family to use the GV #, but once its done its the best move you'll ever make.

dkratter14 said:
Can you explain what this workaround is? I'm not too thrilled with how the GV app handles SMS either.
Click to expand...
Click to collapse
I second that.

Blackhawk163 said:
I second that.
Click to expand...
Click to collapse
It doesn't have to handle sms. Check that little checkbox and the sms will be delivered to your phone like they were before. Then go into GV app and turn off notifications.

Nice guide. Well since my Nexus is stock and I couldn't stand how broken gv and sprint are together I wanted it to go back to go it was.
That is to say, texts and voicemails come through notifications by the Google voice app and texts sent to my mobile number come through the default messaging app. That's how its supposed to be.
It's quite easy to do, in settings for Google voice in your phone turn off all notifications and inbox synchronization. Basically nothing should be checked. Then in the web go to your Google voice settings and under phones next to your mobile number click on "disable Google voice on your sprint phone".
That should make everything normal again. Hope that helps. I don't see the point of what sprint and Google were trying to do here. The Google voice app works just fine the way it is. Don't mess with a good thing.
Sent from my Nexus S 4G using XDA Premium App

eagercrow said:
It doesn't have to handle sms. Check that little checkbox and the sms will be delivered to your phone like they were before. Then go into GV app and turn off notifications.
Click to expand...
Click to collapse
I think the folks asking, like myself, are looking for slightly more detail.
After rooting around for the setting mentioned I found it.
1. Log in to Google Voice online
2. Click on the little gear in the upper right hand corner to access Options
3. Click on Voice Settings
4. On the Phones tab under "Forward calls to" click on the Edit button for your Google Voice enabled mobile phone
5. Where it says "Text Settings" check the box for "Receive text messages on this phone (mobile phones only)"
This should send texts to your phones SMS app rather than through the Google Voice app.
Hope this saves others some time searching.

My biggest pet peeves were:
1. Incoming messages from the same sender would sometimes create multiple threads inside of Google Voice.
2. SMS messages received from contacts that were not stored in Google account (i.e. corporate account) would commonly show up from a telephone number versus a name.
3. SMS messages initiated from Google Voice would not show up as threads until they were responded to.
4. Messaging application was rendered useless bloatware.
5. I don't want/need Google Voice to archive 300 - 500 text messages a day.

The entire thing is a cluster____.... I've never quite seen something so utterly stupidly organized and launched like this..
How long does it take it so when someone calls my number they hear my Sprint voicemail message instead? I just called my number and it's still going to the Google voice system. It's not activated just checked as my mobile phone but NOT intergrated anymore.

styckx said:
The entire thing is a cluster____.... I've never quite seen something so utterly stupidly organized and launched like this..
How long does it take it so when someone calls my number they hear my Sprint voicemail message instead? I just called my number and it's still going to the Google voice system.
Click to expand...
Click to collapse
Dial *38 to disable forwarding.

OregonLAN said:
Dial *38 to disable forwarding.
Click to expand...
Click to collapse
There we go! That did it.. Thank you..

shardinite said:
I think the folks asking, like myself, are looking for slightly more detail.
After rooting around for the setting mentioned I found it.
1. Log in to Google Voice online
2. Click on the little gear in the upper right hand corner to access Options
3. Click on Voice Settings
4. On the Phones tab under "Forward calls to" click on the Edit button for your Google Voice enabled mobile phone
5. Where it says "Text Settings" check the box for "Receive text messages on this phone (mobile phones only)"
This should send texts to your phones SMS app rather than through the Google Voice app.
Hope this saves others some time searching.
Click to expand...
Click to collapse
Brotha -I was about to go insane out of my mind -and then I read this. Thanks. I thought I looked at every possible setting -but there is always a button that eludes you.
Then I had to stop the double notifications bc I was getting my text message on my phone and my text in google voice. So on my phone in GV settings I Un-checked "Inbox notifications"
I was really excited about GV integration - now I wish that Sprint would have left it alone. It really is a big mess to get it to do what you want.

thepolishguy said:
Brotha -I was about to go insane out of my mind -and then I read this. Thanks. I thought I looked at every possible setting -but there is always a button that eludes you.
Then I had to stop the double notifications bc I was getting my text message on my phone and my text in google voice. So on my phone in GV settings I Un-checked "Inbox notifications"
I was really excited about GV integration - now I wish that Sprint would have left it alone. It really is a big mess to get it to do what you want.
Click to expand...
Click to collapse
Thanks for the info, this is exactly what I was looking for.

I hope Sprint and Google work something out with this.. If XDA members are scratching their heads how to make this work like they want imagine how a regular novice user must feel.
The Sprint/Google intergration and its current method of "configuring" (ie dice rolling) reminds of some half assed business solution some unknown outside firm was paid to write.

I didn't have to root or uninstall. Just download google voice from the market and let it overwrite the existing installation.
Sent from my Nexus S 4G using Tapatalk

mlr_90 said:
I didn't have to root or uninstall. Just download google voice from the market and let it overwrite the existing installation.
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
This worked for me also (unrooted), but I updated before I ever opened voice. Does it work after the fact
Sent from my Nexus S 4G using XDA App

Yeah I just plain old updated and the settings went back to the old ones.

Google Voice mail not working with VoLTE?

I have always used Google Voice as my default voice mail app. After upgrading to VoLTE (Kitkat 4.4.4), whenever someone calls me and I do not answer, it just says that my voice mail box is not set up. Anyone else having this problem?

Yes you have to set it up again
Sent from my SM-G900V using Tapatalk

mmw68666 said:
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
I uninstalled and reinstalled, ran through setup and still nothing. I will try again.

I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.

I dont know what I am doing wrong. I reset my Google Voice by uninstalling it and reinstalling, setting it up, then making sure hangouts voicemail is enabled. Anyone have any other thoughts?

*71 your Google voice number to forward it.

Thanks! Just came back here to own my shame as I forgot I had to do the call forwarding.
All better now

To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.

JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I enabled Hangouts integration with Google Voice, and everything is working fine for me after setting up my Google Voice number for forwarding again with VoLTE enabled.

JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.

superrelaxx said:
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
Click to expand...
Click to collapse
Tried that yesterday several times on my own and with VZW "support." They seem to think it may be a network backend issue, and have sent it up the food chain...
Sent from my iPad using Tapatalk HD

Chopstix9 said:
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
Click to expand...
Click to collapse
I have an old plan. 1500 Min, unlimited text and data. For me, it isn't about saving minutes, it is about the quality of the call. My wife and most of my family has GS5, the others just got iPhone 6 so most of my calls VoLTE and I love it.

Slightly off topic, but has anyone gotten the calling feature within the new hangouts integration to work over wifi? I need this at work because when I have to go out on the floor there is no service, but there is wifi.
Sent from my SM-G900V using Tapatalk

Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.

JAYNO20 said:
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
Click to expand...
Click to collapse
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]

bsweetness said:
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.

JohnKuczek said:
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
Click to expand...
Click to collapse
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).

bsweetness said:
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
Click to expand...
Click to collapse
Tried all those options. I don't see how its working for anyone that has voLTE enabled. As soon as I disable it fowarding works fine.

I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action

timeToy said:
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Click to expand...
Click to collapse
Odd that that works for you. I had tried that, and setting it up through the MyVerizon app, and by the VZW tech setting it, all with the same broken results.

Edge 7 and Google Voice

I am coming from a LG G3 to the Galaxy S7 Edge. I had Google Voice working just fine on my G3. I could text/call from my Google Voice number and also my voicemails were automatically sent to Google Voice instead of Verizon.
I installed Google Voice on the Edge and it gave me the normal your carrier doesn't support automatic configuration. On my G3, I just clicked through the configure screens and selected Google Voice and everything worked fine. If I do that on my Edge it doesn't work. When I call my number, it says voicemail hasn't been set up for the phone number instead of forwarding to google voice.
I did the manual process of forwarding calls to Google Voice, *71{phonenumbertotransferto}, *90{phonenumbertotransferto} and *92{phonenumbertotransferto} and it works but it rings 15 times first. This isn't ideal.
Also when I try to use Google Voice to call a number, it looks like it is working but it is calling from my verizon number instead of my Google Voice number.
Anyone have ideas on how to get this to work correctly?
**Update**
I was able to get the time until Google Voicemail picks up shortened by turning on Do Not Disturb in Google Voice settings. This is a work around for me since I don't have people calling me on my Google Voice number. If I did, this wouldn't be an option. Still not able to make calls with Google Voice from my phone though.

May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
Sent from my SM-G935V using Tapatalk

Can you explain what you mean by "defunct Google Voice app"?
I use GV to access my mobile voicemail messages, have done so for years...are you saying I should uninstall it and I can use Hangouts to view/listen to my voicemails?
When I go into GV I can see a list of current/previous voicemail messages. In Hangouts I don't see the list of voicemails that I see in the GV app...can you explain a little more how Hangouts can replace GV, and where/how I can get to my voicemails from Hangouts?
Thanks!

Yeah I mean Hangouts has completely replaced Google Voice.
In fact, I haven't used GV since Hangouts came out. I still see the same voicemails I always have. Only now you can see everything that comes into Hangouts all in one place. You still can set up notifications in hangouts when someone leaves you a voicemail, just like in the old GV app. And you can see the transcribed message right there in Hangouts. You can either read it, or hit the play button and hear out loud. I prefer mostly to play them out loud, because a lot of the time Google's auto transcription service is pretty bad, especially with foreign accents.
In Hangouts, you have 3 screens to swipe thru to the left or right. The furthest left is the contacts/settings/etc. The middle is the screen where you would see any voicemail/ text messages. And the furthest right screen is the Hangouts Dialer (you do need to download the dialer app separate in the play store).
Try this. Delete your GV app. Go to the play store and download Hangouts and Hangouts Dialer. Then setup Hangouts. Hangouts dialers will automatically setup when you setup Hangouts. Add your Google account when you set up, and you should be all set. Then of course change your settings how you like. See if it works for you. I personally don't know anyone who uses GV app anymore. Even Google on the play store says its no longer supported.
But yes, when Hangouts came out, it was a COMPLETE replacement for Google Voice app. It's really awesome if you take advantage of all its features.
Sent from my SM-G935V using Tapatalk
---------- Post added at 03:44 PM ---------- Previous post was at 03:30 PM ----------
I should also say this. Hangouts will ask you if you want to make it your default SMS texting app and have all your texts go thru Hangouts. I personally don't do that, but you can. I don't do it only because I don't like the look of hangouts enough to use it all the time for texting. That's just a personal thing. I like to use the stock messaging app that I can keep themed like the rest of the phone from the Samsung theme store. But you can indeed use hangouts as your entire texting/messaging/voicemail platform and it will perform beautifully.
IF you only want to use a separate texting app, just make sure you keep that in mind.
Sent from my SM-G935V using Tapatalk

I do Google voice for my number and use hangouts which I personally don't much like. Is there a messaging app that can accept my GV number other than the stock GV and hangouts apps? I looked a few phones ago and nothing existed at the time to handle GV/hangouts messages.

Don't hold me to this because I haven't used them personally, but I believe you can use something like Groove IP. And I think there's an app on the play store called "Phone for Google Voice". But again I've never used them so I can't say for sure. Hangouts has always filled the void that I needed it to. It's not at all perfect, but Google hardly ever makes a perfect app lol.
Sent from my SM-G935V using Tapatalk

You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.

I've done that for years. Was just hoping for an alternative messaging app. I've had the same GV number since the first galaxy S lol.

geoff5093 said:
You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.
Click to expand...
Click to collapse
I don't call out much on my GV number, so i use hangouts when I do.
That being said, you indeed can get other apps... Or at least used to be able to, that would let you dial out with your GV number. Phone+ comes to mind, Groove IP like I mentioned before, and others. Some are just app setups that will allow you to pick contacts that auto dial out on your GV number. I think it's Phone+ that does something like that. I just saw a thread over in the regular S7 forums where people were having some of the same issues. Apparently when HD calling was enabled a while ago, it maybe helped to make it harder for all who used Google Voice. I see it looks like it started back on the S6 or S5. This is my first new phone since my Note 3 so go figure lol....
Sent from my SM-G935V using Tapatalk

GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.

turbosrrgood said:
GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.
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I was completely unaware that calling and asking for shortening of the unanswered ring time still worked. Thanks for that info, good to know. I thought that option was long gone.
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WiFi Calling Was my Culprit
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.

KBP83 said:
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.
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I don't think anyone told him the GV app sucked. Originally I was asking him why he was still using the GV app, just to get an idea of his issues and how to better help the situation. In particular, I just said it was defunct, aka antiquated....and it is. It still has its uses as a legacy app, or as a stand alone app in circumstances, but for the most part, it's still around for legacy support. Up until recently, Google even listed it this way on the play store.
The GV app still does one thing Hangouts won't do. Hangouts will only make wifi or voip calls. The GV app WILL call out from your GV number, but it will use cellular service and use your phone minutes. That's about the only reason I see to actually have the GV app still. Hangouts has every one of my contacts integrated just like any other app I have on my phone that does the same thing. Admittedly, Hangouts contacts view is really ugly lol.
As far as the PC side, I have Hangouts installed on my windows 10 laptop, and it rings beautifully every time I get a call or text, I can check voicemails, etc. All my contacts are integrated for both Gmail accounts that i can keep running simultaneously. It works quite well. I also have Google Voice chrome extensions. Everything works fine together.
The rest is just preference and style choice. I've never had issues with Hangouts. And I never really had issues with the Voice app before that. I've also not had the unfortunate bad luck of dealing with the setup problems everyone seems to be having. I have NOT however, set up wifi calling yet on my S7Edge, so my guess it that's why I'm not experiencing all the issues people are having with setup.
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mwshows said:
May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
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I was using the GV app and I tried this setup but my calls and VM's don't show up in Hangouts. I can't seem to get them to show up.
I figured it out. You have to select this option in Hangouts.

As a follow up:
Working with a few Sprint techs got me this info. GV won't work if WiFi calling is set up or enabled. It doesn't matter if you turn it off. It has to be completely deactivated.
I've been using GV for many years, and never had a problem on other phones, even using WiFi Calling. This is obviously a s/w issue. Hopefully it can be remedied in a future update.

I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.

brohan said:
I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.
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Dial *71 followed by your google voice number and follow the prompts to set up call forwarding.

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