Database Users

Proximity Sensor not working properly...screen protector?

So I have a PhantomSkinz screen protector installed, and I've noticed that now when I use the phone in a dimly lit room and make a call, if I pull the phone away from my face, it stays blacked out. I have to turn the light on for it to wake back up.
I'm trying to figure out if this is because of the skin or if my proximity sensor is f-d up. Anyone else experience anything like this, with or without the screen protector?
Haven't tried peeling the protector off yet, but I probably will. I already did a hard reset, thinking that might solve it...
Edit: I pulled off the screen protector, and what do you know! It works perfectly again! Is this just my phone or is anyone else's doing this? If others are having this problem, I'll call PhantomSkinz and suggest that they make a cutout for where the proximity sensor is.

It may quite possibly be the screen protector, I've noticed a small cutout in the top right of screen protectors that are designed for the n1. Correct me if I'm wrong but I believe that is exactly where the proximity sensor is located.

The proximity and light sensors are under the upper-(Edit: left) corner of the glass, above the screen. Most protectors don't seem to take this into account, and cover both.

Negative... the proximity and light sensors are at the top LEFT of the screen. Long story short, I carefully removed the skin, trimmed off the left corner (a bit too much), and reinstalled it. (yes, this can be done even days later if you know what you're doing. )
Anyway, the proximity sensor works fine now. Just wondering if others are having this issue or is my phone wonky?

so (my dense brain is clear) the prox-sensor is on the "top left" of screen (and opposite side of the led) as i look at the screen. . thanks!

you can easily see the 2 holes for the light and proximity sensors in the top left corner if you shine a flashlight at it.

kozm0naut said:
The proximity and light sensors are under the upper-right corner of the glass, above the screen. Most protectors don't seem to take this into account, and cover both.
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both sensors are on the top left of the screen. the only thing in the top right is the charge LED indicator.

Can someone take a pic of exactly where the sensors are and possibly how they have "edited" their screen protector so it works better?
thanks

melterx12 said:
both sensors are on the top left of the screen. the only thing in the top right is the charge LED indicator.
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Click to collapse
appreciate both of your clarifying responses. (now if i can only be convinced that nothing will happen to my phone if i root it! currently tapping the heels of my feet and repeating rooting your phone will not result in defect karma)!

MontAlbert said:
Can someone take a pic of exactly where the sensors are and possibly how they have "edited" their screen protector so it works better?
thanks
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Click to collapse
I don't have a camera (except the one on the phone)... but shine a flashlight at the screen's top left region. You'll see two round openings underneath where the sensors are located.
As for modifying a screen protector to work properly... well that requires cutting material off. Either trim off part of the corner, or if you're particularly handy with an exacto knife, try to figure out a way to only cut a couple of circles or a long oval that will leave the sensors exposed. I just hacked off a corner of my PhantomSkinz, to verify if this was the problem... I have a replacement on the way anyway since this one didn't install right.
If you really want to do it right, go with a Seidio, Martin Fields, or other similar clear screen protector, as they won't have this problem.

uansari1 said:
So I have a PhantomSkinz screen protector installed, and I've noticed that now when I use the phone in a dimly lit room and make a call, if I pull the phone away from my face, it stays blacked out. I have to turn the light on for it to wake back up.
[/b]
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Click to collapse
Just tested in a dimly lit room with the Martin Fields protector which covers the emitter and detector holes. Sensor works as it should.

vsc said:
Just tested in a dimly lit room with the Martin Fields protector which covers the emitter and detector holes. Sensor works as it should.
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Click to collapse
Yeah, I'm not surprised. I think the Martin Fields and Seidio (and any other "clear" protectors) are the only ones that will work properly without modification.
Btw, would you mind taking some pictures of your screen with the MF protector? Specifically, I'm interested in how it fits. You can post it in the Martin Fields thread in the Accessories subforum.

with my zagg shield the prox works perfect.

lightforce said:
with my zagg shield the prox works perfect.
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Not that I don't believe you, but you tried it in a dimly lit room, right? With the PhantomSkinz, it worked fine when it was brightly lit, or outdoors... just not inside when I have the lights down.

yep just tried it.

lightforce said:
yep just tried it.
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Click to collapse
Cool... thanks man. So far it's just the PhantomSkinz and Skinomi that has been confirmed throw off the proximity sensor.

I've got the Phantom Skinz screen protector and am noticing no problems with proximity on the Nexus One. I did set the skin to be flush with the bottom of the screen rather than the top (the skin does appear to be about 1.5mm short), could this be the reason I'm not experiencing the proximity issue, even in a low light room?

mjwatmough said:
I've got the Phantom Skinz screen protector and am noticing no problems with proximity on the Nexus One. I did set the skin to be flush with the bottom of the screen rather than the top (the skin does appear to be about 1.5mm short), could this be the reason I'm not experiencing the proximity issue, even in a low light room?
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Click to collapse
It definitely could be... I had mine flush with the top prior to removing it. Either way, I think these screen protectors should be cut to cover the entire screen. I messaged PhantomSkinz Guru to suggest that he/she inquire about fixing the size issue and maybe getting a small cutout to the proximity/ambient light sensor area. I imagine a nice elongated oval, like those on phones where the speaker is on the screen, would work well.

Is this with full body or just screen protector?

Just the screen protector on mine.

Where is virtual protective shade?

Hi guys,
During the call I’m setting off bunch of application by accident. The manual says it suppose to be a virtual protective shade over the buttons and only “keypad” and “End Call” should be accessible. But in fact anything I touch is working. What to use to disable all buttons during the call?
Thanks
P.S. installed apps:
Duttys task manager 2.1.1
Montecristoff HD2Tweaks
TC
Cookies home tab 1.7
chainfire 3d driver patch

supplier_new said:
Hi guys,
During the call I’m setting off bunch of application by accident. The manual says it suppose to be a virtual protective shade over the buttons and only “keypad” and “End Call” should be accessible. But in fact anything I touch is working. What to use to disable all buttons during the call?
Thanks
P.S. installed apps:
Duttys task manager 2.1.1
Montecristoff HD2Tweaks
TC
Cookies home tab 1.7
chainfire 3d driver patch
Click to expand...
Click to collapse
maybe ur sensor is broke. sensor top left of phone??

beyondthought said:
maybe ur sensor is broke. sensor top left of phone??
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Click to collapse
I see the small holes/sensors left to the LED. What do they do? How do they block the keys?
on other hand maybe i disabled something in HD2Tweaks and it can be restored back?
Thanks

the proximity sensor will know when the phone is to your face during a call and turn the screen off. make a call and put ur finger over the sensor see if the screen turns off

sensors
One is light sensor to brighthen or dim screen, the other is proximity sensor to turn off screen during call, so you don't touch any with cheek,or ear.

supplier_new said:
Hi guys,
During the call I’m setting off bunch of application by accident. The manual says it suppose to be a virtual protective shade over the buttons and only “keypad” and “End Call” should be accessible. But in fact anything I touch is working. What to use to disable all buttons during the call?
Thanks
P.S. installed apps:
Duttys task manager 2.1.1
Montecristoff HD2Tweaks
TC
Cookies home tab 1.7
chainfire 3d driver patch
Click to expand...
Click to collapse
There's a sensor thats suppose to turn your phone screen off when you put it close to your face. Do you have anything blocking the sensor next to the ear speaker? or maybe a cheap screen protector going over the sensor. I've also heard long hair can mess up the sensor if you don't push it behind your ear before putting the phone up to the ear.(Don't understand how that would effect it, though) Or did you change any settings that effect the proximity sensor?
I've never heard of a "virtual protection shade"... where did you read about that?

zarathustrax said:
There's a sensor thats suppose to turn your phone screen off when you put it close to your face. Do you have anything blocking the sensor next to the ear speaker? or maybe a cheap screen protector going over the sensor. I've also heard long hair can mess up the sensor if you don't push it behind your ear before putting the phone up to the ear.(Don't understand how that would effect it, though) Or did you change any settings that effect the proximity sensor?
I've never heard of a "virtual protection shade"... where did you read about that?
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Click to collapse
Guys,
i called my wife and asked her to test on her identical hd2. the same problem.
i did hard reset -- porblem gone. i will install cabs one-by-one and retest
zarathustrax said:
I've never heard of a "virtual protection shade"... where did you read about that?
Click to expand...
Click to collapse
user manual page 58:
During a call
When a call is in progress, a shade covers the Phone dialer’s onscreen buttons to prevent accidental taps. Only the Keypad and End Call buttons are active.
To access the onscreen buttons, slide your finger down, starting from the top of the shade. Use these onscreen buttons to put a call on hold, dial another contact for a phone conference, enter notes about the conversation, and more.
During the call, you can also browse through
THANKS for the help!

Problem with proximity sensor

Hello,
I just got my nexus 4 yesterday. I have one major problem, when I'm having a phone call, I am not able to turn on the device (to check anything in the phone or even to close the phone call!). If I click the power button, the screen turns on and off instantly as if something is getting close to the proximity sensor.
How can I fix this? (I'm thinking if there is a way to disable the proximity sensor during the call?)
Nexus 4 16GB running stock 4.2.2 (latest)

Do you have a screen protector on it, without the sensor cutout?? i use to have the same issue...but later found out it was due to my screen protector

ugotproblemz said:
Do you have a screen protector on it, without the sensor cutout?? i use to have the same issue...but later found out it was due to my screen protector
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Click to collapse
I do have a screen protection.. I placed it to align perfectly with the camera hole. It's made to be on the sensor so I figured it should not interfere. I'll try cutting a part of it to test.

Problem fixed after removing screen protection. New problem: I need a screen protection now.

Screen remains of during phone call

Anyone else having an issue with the screen remaining off during a phone call? Screen won't come on during the call, won't even come on from the power button being pressed... So I basically can't even hang up a call on my end without rebooting...

Let me guess: you have a screen protector on the phone that doesn't have the proximity sensor cutout (below the right side of the top speaker)

bongostl said:
Let me guess: you have a screen protector on the phone that doesn't have the proximity sensor cutout (below the right side of the top speaker)
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Click to collapse
I'm also having the same problem. Yes I've applied screen guard. But it has nothing above the display. Proximity is very far from the screen guard layer.
N7100 DN4.2

I'm having the same problem. Mine did have a cut out but its in the wrong place. If you put a light onbylur screen when it's off you can see where you sensors are. For now I use power button ends call until my new screen protector comes with the right cut out! You do can turn that on it accessibly
Sent from my Nexus 6P using Tapatalk

Screen display problems during a call

Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.

lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
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Click to collapse
Lol - most, if not all do that!
But, it's supposed to come back on when moved away from your ear.
Standard behavior.
You have something blocking proximity sensor?

do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity

lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
Click to expand...
Click to collapse
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.

TNS201 said:
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.
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Click to collapse
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?

lskeys said:
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?
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Click to collapse
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.

notfaded1 said:
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.
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Click to collapse
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?

lskeys said:
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?
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Click to collapse
This is what I ordered
http://www.ebay.com/itm/201451006487
You can see where the sensor is below the top speaker bottom right corner

itstee said:
do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity
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Click to collapse
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9

perveeus said:
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9
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Click to collapse
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet

itstee said:
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet
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Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.

perveeus said:
Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.
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that sucks..

itstee said:
that sucks..
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Ha, right?!
But at least it is not me only and apparently symptomatic with numerous reports in that Google product support forum I posted above.

I had the issue removed the screen protector works fine now.
Sent from my Nexus 6P using Tapatalk