[Q] Samsung galaxy s4 sgh-1337 will not receive mms or group texts - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..

Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P

Data is on
Data is on, and the outgoing mms and group texting works. On two carriers now, the incoming mms and group texting does not work. Really need a solution for this if anyone can help.
DeadlySin9 said:
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
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go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.

Data is on. Something with the phone is going on.....
To my understanding, this has got to be a phone issue. The data has been turned on . The outgoing mms is working. The outgoing group text is working. I have been on two different sims with different carriers, and still have the same issue......
xBeerdroiDx said:
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
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Click to collapse

I'm having similar troubles:
I CAN send mms,
but I can NOT receive images [although I did when I first set up the phone a few weeks ago, it was automatic image retrieval]
NOW when receiving a mms, a white download button (within a yellow box that gives me the message size + expire info) does not work. I tap "download", and it shows it's trying, but then I keep getting error messages that the download failed.
For purpose of testing the DATA feature of my service & phone I turn off the Wi-Fi.
I'm able to access the internet via data.
I'm able to make calls
I'm able to send texts
I'm able to send mms
However, my phone can NOT retrieve mms sent to me
I've tested repeatedly sending mms to myself. I can send - NOT receive.
Error message: "Message not downloaded - Review message and try again"
I try again, and then the next error message is: "Message download failed"
I don't understand that it worked before seamlessly for a week (after changing APN settings 1x after initial set up of service) and now I can only send, but not receive!?!
I have a factory unlocked AT&T Samsung S4
Using NET10 service with Net10's AT&T Sim Card.
I actually just got off the phone with Net10's Tech Support. Was on the phone over an hour with Service Tech Rep. He was very kind and patient. I had the correct APN settings. We changed some to test = to no avail. Upon my request he gave me different APN settings to try, beyond those that should work for this phone, in case it would work. He stayed with me on the phone while I performed a "Backup & Reset" and then gave me the settings that should apply to my phone. Still the same problems. He concludes that the issue is with my phone.
We do have a local AT&T store. Is there any reset or other options I could request they please do for me????
Thank you in advance for any ideas, guidance that may help!!
PS: My current APN settings from Net10:
Apn name-NET10
Apn- tfdata
MMSC-http : / / mms-tf dot net
Mms proxy-mms3.tracfone dot com
Mms port-80

Fix?
Did you ever figure this out? I have searched high and low and have exactly the same problem, everything works except RECEIVING MMS. I'm on Straight Talk. Please, please, please help!

Why not just Odin the phone to 100% stock. Solution done.
Sent from my SAMSUNG-SGH-I337 using Tapatalk

MMS?
Not sure what that means, but if it will work, please explain. I can root. :good:

did you had an iphone before? make sure to turn/sign off imessage in your previous idevice. IT happened to me as well. ITs one of the damn apply/imessage glitch because when you activated imessage it added your number to their cloud server.

Are you back on straight talk or on att? What messaging app are you using?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

Needmoretime said:
I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Click to expand...
Click to collapse
I had the same issue.. just figured it out. What u need to do is go to your main messaging screen... press the pop up menu click settings... scroll down to auto receive MMS. check the box and that should fix it

Related

Unable to SMS after loading Modaco 2.9!

Hey, im failty new to the rooting scene, im usually happy with what comes out of the box but i decided to give this a try.
Everything went fairly well, had a few hiccups but in the end i got Modaco 2.9 on my Telus Hero. The only thing that doesnt work is SMS.. i can't send them and i can't receive them.
I double checked my APN settings and everything is fine, can anyone help me out?
Did you update to the latest radio?
yeah
update-hero-radio-63.18.55.06IU_6.35.08.22-signed
can you make calls? sms are not connected to the apn settings or something that has to do with internet or data network at all. sms are sent in the signaling with the network, the only thing that has to be set right is the smsc address. did you check that?
yeah i can make and receive calls, i can even do the 611 to contact telus
i checked the service number, its there. Im going to call Telus and ask them to push my config on my phone again.. i had to do it yesterday because my internet wasn't working on my phone.
Hope it works
Update: Called Telus, basically i can send txts but cannot receive them, according to the SMS server, it reaches my phone but isn't notifying me i guess..
i tried, re-wiping and re-installed rom and radio and still nothing.. everything else works great.
EDIT: oops sorry for double post, firefox crashed for some reason :S

[Q] Did I make a mistake with Net10 (MMS issues) Maybe should go to GoPhone?

So I ported my number from Google Voice to Net10 and grabbed an AT&T micro SIM for my Nexus 4, everything seems to be working fine (voice, text, data, and sending MMS messages) except I can't receive MMS messages no matter what I try... I have tried tons of combinations of APN settings and nothing seemed to work, This seemed like a common issue that most people could get around with Handcent or GoSMS so I tried Handcent and about every possible combination of manual MMS settings in the app I could find, still can't download MMS messages. If anyone has any insight here, that would be great.
On the other hand, I stopped and talked to a salesperson at the AT&T corporate store here, he is pretty sure everything would work properly if I got a micro SIM for Go Phone and used the $60/month unlimited talk/text and 2GB data plan. Anybody tried this and have any issues?
EDIT: So after messing with NET10 tech support for almost 4 hours off and on, speaking to two technicians and a "supervisor", I was told my APN settings were correct, my account was rebuilt twice (or so they said, they had me reboot twice as I did lose all connectivity twice), I could not get MMS receive to work, and they never once strayed from the APN settings on their website (New AT&T) because they said my SIM was too new and not compatible with the old settings, except that with my device I need the APN type field of default,supl,mms to work properly. There final answer was my device was not compatible with their MMS service... Here is the final email I got:
Net - Janet wrote:
You have the correct APN settings on your phone. Please be informed that not all features will work with our BYOP (Bring Your Own Phone) program. We have already performed all the troubleshooting steps needed to resolve your issue and yet, it does not. Once your phone is updated with the correct APN settings, then there's nothing else that we need to do. We just need to ensure that your calling, texting, and browsing features are working. Thanks.
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acejavelin wrote:
Yes, all those features are working.
So there is nothing else you can do? To the best of your knowledge everything on your end is setup and configured correctly?
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Click to collapse
Net - Janet wrote:
Yes, your account is well-provisioned in our end. Thanks.
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Click to collapse
Guess I will play with it some, and if all else fails, AT&T here I come.

No MMS On Solavei - Tried Everything?

I've been on Solavei for about 6 months now and I got no ability to receive MMS now. I've tried tons of variations of T-Mo and Solavei apn settings and nothing that used to work will work at all. I've tried it with and without WIFI enabled. Verified data working and regular texts are fine. I can receive MMS messages. I've tried different apps too all with no joy. Tried erasing all messages and even did a factory reset since it had been awhile and nothing.
I've read where some people had their hardware replaced in order to fix this. I called Google and after seeing it wouldn't work they forwarded my call to LG who told me to never buy another LG product again (ignorant and nasty customer service who made it sound like they couldn't fix it and if they could I'd have to pay an unknown ransom to get my phone back). I know tons of people have issues with this in general but am I missing something? I see an open bug over at Google regarding this. Is there any possible hardware flaw that could cause it? I've tried every variation of apn name, type, server, port and proxy. I had no issues using Tmo settings even after I left them until now. I'm not seeing where this is an outage all over either.
Thanks for any help.

Unlocked Verizon Samsung Galaxy S5 for T-Mobile. MMS problems again..

Alright, so just recently something has changed with my phone where I can't send MMS anymore. I receive them just fine. Also, group messaging sometimes get received and sometimes don't.
I've tried everything from changing all the different types of APN settings I know to changing the preferred network mode.
The phone is not rooted.
This problem has racked my brain for days. Any suggestions will do.
Thank you

MMS issues...

Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
I have tmobile and can't sent MMS photos or group text. Tried everything. I receive them fine.
I have Verizon and can't change most things. I put in
http://mms.vtext.com/servlets/mms
For MMSC and photos work for me.
Sent from my PH-1 using Tapatalk
Bboldajr said:
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
Click to expand...
Click to collapse
Did you already have an existing activated sim that you just popped into the essential? I ask cause I know people were having issues with Verizon not properly Activating a new Sim in the essential phone but if you just took your existing one it mostly worked out of the box with little fuss. I've never heard of cellcom or read of anyone using it before. Sorry if this isn't helpful.
Cellcom (Wisconsin carrier) uses Verizon's network and I have an already activated SIM that works with my Cellcom purchased Galaxy S8+. I pop it into the PH1 and it can make calls and send texts but group messages and photos are a spinning mess and a no go. When I call my carrier's help desk the answer I get is "if its not a phone that we have sold in the past or currently sell it will not work on our network" Then I go to the Verizon site and type in the PH1's IMEI number and get the thumbs up that it's completely compatible. It looks like the only way to get the PH1 to fully work is to root it - which I'm not going to do.
Have you tried factory resetting with the sim in?
Sent from my PH-1 using XDA-Developers Legacy app
Bboldajr said:
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
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Click to collapse
Did you ever find a solution to this?

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