HTC has reneged on their offer of a $100 pre-paid VISA card, demonstrating that they are a disloyal and untrustworthy company, and here are the details: In March, 2013, HTC through promotional emails, offered a trade-in program for buyers of the upcoming HTC One smartphone. I registered my old Motorola MPX-220 phone for trade-in at that time, it qualified, and I received a confirmation email and confirmation code to enter later once I had purchased the HTC One, of which shipment of course was delayed due to parts shortages. HTC sent further emails to all recipients that they needed to purchase the One by May 19, and return their old phone by June 19. I purchased my One on preorder on April 4 and by the first of June, attempted to enter my promotional confirmation code into the website. It was then denied and not recognized as a valid code.
I contacted HTC support by phone and explained the situation. They eventually deferred me to their rebate partner, Clovis Technologies in Hoffman Estates, Illinois. After repeated attempts to get an answer from multiple people with this company, on June 17 a representative stated that my Motorola MPX-220 phone was no longer on their trade-in list, and there was nothing they could do about it, referring me back again to HTC. On June 19 I again contacted HTC, and after several days of waiting on a response, on June 29 a representative emailed me that Clovis’ decision was final, and that all they could offer was a $25 Google Play store credit for my inconvenience.
The point of my criticism of HTC is that THEY were the company making the original offer, and that THEY are the ones who have reneged on the offer of a pre-paid $100 VISA card. This in my opinion is evidence that despite the HTC One being a superior device, HTC now is an unprofessional, untrustworthy company that does not deserve customer loyalty or support, and should be avoided as a supplier at all costs. This incident I fear is a precursor of unsatisfactory support from HTC in the future, including possibly support for future software updates. (It is ironic that HTC is trying to make a “come back” with the One device, while today it was reported that their profits for this second quarter are down 83% from last year) As a new customer of theirs with my One, I truly wanted them to be successful, however with this personal incident, I now wish them to fail as a company and eventually disappear into insignificance. I warn any prospective customers to avoid purchasing HTC products now or in the future. Thanks for reading my description of this matter.
HTC =/= Clovis Technologies.
Sweet phone though, aye?
Related
I'd like to warn everyone to avoid buying any wireless product on Amazon.com if you expect to receive your rebate. Although I followed the procedures carefully, the third-party rebate outfit (RebateHQ.com) has repeatedly (three times to date) sent emails telling me the rebate was invalid because "Product is wireless invalid," and each time retracted it, until the last one received Saturday night. It shows as invalid at this time, despite the fact that Amazon has "intervened" twice on my behalf, or so they state.
This rebate outfit will not return emails as they promise to do within 24-48 hours, but I did get through to Amazon customer service by phone and received polite lip service. After one month and promises from Amazon the problem would be resolved, the rebate still shows up as "wireless invalid." Amazon cannot explain what this means, and its meaning totally escapes me.
It has been 16 weeks since submitting the on-line rebate and the rebate agreement states that it will be paid within 12-15 weeks. The last canned email from Amazon states that they are working on it and to expect an answer in eight weeks--not the rebate check, but a reassessment of my rebate status. There is no provision for replies to their emails, further demonstrating their lack of willingness to rectify the problem.
In another thread, others have also expressed problems with Amazon, one person stating that it took 10 months and lots of effort to get his Amazon rebate on another type of cell phone. If anyone else is having trouble I'd like to hear from you. I'm not sure if there's any legal recourse, as if a small-claim lawsuit is started they could just pay it immediately and avoid the legal wrangling. Any lawyers lurking that would offer advise?
The bottom line is that I'd advise against buying anything from Amazon.com that involves a rebate, unless of course you have no interest in receiving the rebate. FWIW, the Amazon customer-service phone number is not listed on their site, but it is 800-201-7575. If you have an outstanding rebate with them or plan on having one in the future, the likelihood of needing this number is high.
If you paid with a credit card contact them they can intervine on your behalf. You can also dispute the charges as the other party has failed to honor their end of the agreement.
kyphur is right, if you know yourself you've follow all guidelines, you can take it to court.
Rebates from radio shack are sh*t also. 5 times, I've never recieved my rebates, supposibly a check arrived in the mail box.
Kyphur, thanks for the idea, and I just got off the phone with my card company. They stated that rebates were independent offerings by the seller and not related to the credit-card purchase. Had they not delivered the phone or it was defective, they said they could intervene.
Thought I would start this thread to gather new information on availability of the Leo. I have been told the earliest date for the Leo on O2 is November 2nd, but no pricing information. T-Mobile is 5th/6th November £35 and free handset on an 18th month contract. So post anything else you might here - here.
Romania - 15 november, about 620 EUR , unlocked and contract free.
Switzerland, 13 november, 763 CHF -> 504 €, unlocked and contact free.
The UK unlocked version should start arriving from the 11th and will be £500 to £550 (including VAT).
Denmark, 6 November, ~580 euro, unlocked and contact free.
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
richie_jones said:
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
Click to expand...
Click to collapse
Seriously would love it if true - but I doubt it! Either way I will be on the phone meself on Monday
expansys have it at £549 (with £30 of vouchers) but the release date continually varies between 11th and 14th November. I ordered mine from them as soon as I saw it on their site. bit more expensive than others, but I've had a few phones from them and they always seem to get them as early as everyone else, whereas some retailers lag behind the delivery curve a little
You can find the several UK prices here.
http://www.powerupmobile.com/tariffs-2-684.htm
The lowest is at the moment 486.43 pounds.
So just a thought from one compulsive early adopter
All,
This does look like a very interesting phone, so long as it isn't too big in size.
We will all need to get use to a new finger language and most likely some of our applications will not actually work effectively (due to lack of a stylus).
Now about the price...Well as a compulsive early adopter I have been prone to buying most of the HTC devices on first day - through preorder, import (expansys) or some means.
This time it may be worth not dipping into my rainy day money for about 3-4 weeks.
We are on the cusp of an iPhone pre Christmas war. I suspect it is going to turn ugly out there with all the new vendors and their retail subs viciously slashing prices and offering cashbacks etc.
I don't want an iPhone (I currently have two 3GS phones for evaluation and they are just bland to me). I want a cheaper HTC HD2.
If I wait just a few weeks I expect to see a downward pressure begin to build on all other device prices as the Christmas fight begins.
And those non iPhone devices will drop in perceived value as the mass of the great dirty unwashed make a rush to get an affordable iPhone (they will all want to show how cool they are - but after Christmas when they all show each other their iPhones they will realise... well... actually they are not cool anymore)
So I will continue to live life to the full and just for a few weeks sit on my hands and then pick one up in the pre Christmas rush, hopefully around £100 cheaper.
All the best,
The Pianist
Have been told the same this afternoon, but the lady was a little bit more cagey. She said that they might have them on Monday to order but not to hold my breath. Same as before really.
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Slovakia - 11 - 16 November, about 596 EUR , unlocked and contract free.
Got mine on order, from Micro-P , should get it on the 11th/12th Fingers crossed....
Bloke
JohnQ said:
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Click to expand...
Click to collapse
Or you can follow the link that i posted. First item ( insight.com ) has it without VAT for 422.98GBP ( 486.43GBP Inc VAT ).
Another 10GBP saved
Heads up guys...thought u might be interested to know that O2 has updated its accessories website to include..you guessed it..HTC HD2. Just yesterday by the looks of it...so set to launch soon (fingers crossed)
Check this 1 out
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Click to expand...
Click to collapse
...buy 10 and you got a car for free... I think its a fake.
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Be very very wary of deals like this. I contacted a gentleman a couple of weeks ago with a similar "bargain" for the Omnia 2. After getting further into it, they would only accept payment via Western Union (which you should never do). When I asked whether I could collect in person (they were based out of a normal surburban semi going by their post code) and pay in cash they said they didn't accept cash and would still require me to pay by Western Union. I obviously did not take them up on the deal
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Even wholesale price is more expensive.. Carefull what you do, but if in any case you lose ur head and decide to try it out anyways, put me in the list of buying one of the 'free' ones u get
Today I am going to do an review of the Verizon Trade In service. Their trade in service allows you to mail off your smartphones you are no longer using in exchange for an Verizon gift card. The Verizon gift card can be used either for getting a new phone, accessories, or even towards your monthly bill. The trade in value really varies depending on the phone which usually depends on the age of the device along with demand. Obviously newer phones are going to be of higher value so keep that in mind.
The process is pretty simple to do. Go to Trade-In.VZW.com. From there you can start the appraisal of your device, check on the status of your trade in, or go to the trade in support center. Once you start the appraisal you'll then select your device and answer if the device turns on, if the screen works, and if the screen is damaged. You will then get an estimated value of the device. For instance right now an fully functioning HTC Thunderbolt is worth $200 while the same device but not working with a cracked screen is worth all of $2. In comparison an older device such as the Motorola Droid fully working is $24 so obviously in that case I would recommend looking into other methods to sell of said device.
Once you agree to the estimated appraised amount you will then enter in your information to get the pre-paid mailer sent out to you. You will get an e-mail once you complete all that and agree to trade in the device with your submission ID. From my experience it took about four days to get the mailer which came from Tennessee. Verizon does recommend leaving the battery in the device before mailing it back. You however do not need to include stuff such as the data/charging cable, manual, and stuff like that. Once Verizon gets your device they are usually quick in determining the actual value. In my case I got the full $200 for my Thunderbolt. As of right now I am waiting for my gift card to arrive as it was sent out a few days ago.
I will say in summary there is plenty of good about this service but some negatives along the way. The speed of the services with one exception is pretty fast for something mail based. The site itself is clean and easy to use as to be expected from Verizon. Also from the one phone call I made to the support the rep was very friendly about answering my questions so kudos to Verizon on that as well even if the phone support is only available Monday through Friday from 8 AM to 8 PM central time.
There are some improvements I do feel the service could use such as perhaps letting you drop the phone off at a local Verizon store so they can at least mail it off or even if at all possible do the appraisal right there. Of course I would imagine perhaps Verizon is doing this whole mail in thing on purpose so they can test the device to see if its rooted or anything else that your typical store rep might not know how to detect. So I highly recommend for you to unroot your device if you do decide to trade it.
Also I do feel that at least the time it take between when you are told your device is approved and when the gift card is actually mailed out is a bit too long. In my case it was nearly a week before the status on the trade in site finally showed the gift card had been mailed out. That's something in all honesty I can't understand why it takes that long to do given how relatively quick the rest of the process is.
Overall its a good service for what it does but not without its flaws. I do say its worth looking into but keep in mind especially with older devices I do recommend checking other places to see how much more you can get compared to this.
Website: Trade-In.VZW.com
My gift card arrived today in the mail. Just to give heads up the gift card can only be used at in Verizon's words:
Verizon said:
You can use this gift card at Verizon Wireless owned and operated retail locations or for on-line purchases at www.verizonwireless.com. You can also pay your Verizon Wireless bill by visiting My Verizon at www.verizonwireless.com. Please note that this card cannot be used at Verizon Wireless authorized agent/retailer locations.
Click to expand...
Click to collapse
In other words it can be used only at stand alone Verizon stores and their website. It however can't be used at retail stores such as Best Buy and Walmart along with sites such as Amazon.com.
Here's my official time line of the trade in process:
July 5th – Submitted HTC Thunderbolt for trade in. Apprasial comes up at $200.
July 9th – Envelope arrived to send Thunderbolt in.
July 11th – Thunderbolt mailed in.
July 15th – Verizon e-mails back saying Thunderbolt has been recieved and approved. Says "up to three weeks for gift card to arrive."
July 22nd – Status on Verizon site says gift card has been mailed out.
July 25th – Gift card arrived from Trenton, NJ.
I hope my review is of help to anyone here on XDA.
Have you gotten a certified preowned phone/tablet from it? I want the xoom because it's much cheaper but I don't know...
Indirect said:
Have you gotten a certified preowned phone/tablet from it? I want the xoom because it's much cheaper but I don't know...
Click to expand...
Click to collapse
The trade in program is simply sending your smart phone in exchange for a gift card.
Not a great deal...
While this may sound like a good deal, in reality it's not that great. I have a perfect Droid Incredible (original) and vzw will give me $75 for it. Problem is, I know I can sell it all day long, on craigslist or ebay, for around $200!
For $75 I'll keep it as a backup should I ever need one...
bvondane said:
While this may sound like a good deal, in reality it's not that great. I have a perfect Droid Incredible (original) and vzw will give me $75 for it. Problem is, I know I can sell it all day long, on craigslist or ebay, for around $200!
For $75 I'll keep it as a backup should I ever need one...
Click to expand...
Click to collapse
Yep for newer devices such as the Thunderbolt its a good option as you're pretty much set to get back most of what you spent for it. For older devices like the Incredible however you are better off with CL/eBay over Verizon... or just keeping it for backup purposes like I'm doing with my Droid 1.
looks good
I just received an LTE version (SM-P605) and I am looking into the different protection warranties available. I have seen many mentions of SquareTrade (and it's even available from Amazon), but I haven't seen any mention of NegriCare (sold from Negri Electronics).
I'm looking at the accidental coverage, so it would cover drops, etc.
The NegriCare is a little less expensive, but has a $50 deductible. Does anyone actually have any experience with either?
Thanks in advance...
If you do use Square Trade, definitely get it from Amazon, the prices are much better. ST discount codes can be found easily but the Amazon pricing is still better.
I have the Square trade warranty but can't tell you how good or bad it is since I haven't used it.
Send me a private message if you need a discount code.
I've had two devices totaled and SquareTrade paid each claim within a week. NegriCare is just a white-label product offered through them but underwritten by a third party. Having insurance is only worthwhile if your claim is handled quickly and satisfactorily. That's definitely the case for me and those I know who've dealt with ST but a question mark for whoever Negri's using. Look at the T&C on Negri's site where they offer NegriCare and you should be able to fine the name of the company underwriting the insurance. Check the AM Best site to see their size, rating, and time in business.
P.S. - Never file a claim online with ST. You'll get some sketchy robo-generated answers that can elongate the process. Always file the claim with a human.
BarryH_GEG said:
I've had two devices totaled and SquareTrade paid each claim within a week. NegriCare is just a white-label product offered through them but underwritten by a third party. Having insurance is only worthwhile if your claim is handled quickly and satisfactorily. That's definitely the case for me and those I know who've dealt with ST but a question mark for whoever Negri's using. Look at the T&C on Negri's site where they offer NegriCare and you should be able to fine the name of the company underwriting the insurance. Check the AM Best site to see their size, rating, and time in business.
P.S. - Never file a claim online with ST. You'll get some sketchy robo-generated answers that can elongate the process. Always file the claim with a human.
Click to expand...
Click to collapse
Thanks for the great info.
NegriCare is serviced through Mack Warranty
I recently had a tablet under warranty with SquareTrade that ended up getting damaged.
I filed the claim online which was rather simple and straightforward. Within a few hours, I received an email stating the claim was received and a 2nd day shipping label was attached. Sent the tablet that night and within a week, the claim was approved for reimbursement of the purchase price of the tablet. I elected to get my funds sent via Paypay (rather than a hard check), and the monies were in my account in a couple days after claim approval. In total, the process from filing claim to having money in Paypal account took a bit under 2 weeks.
Ensquared
harrychimp said:
I recently had a tablet under warranty with SquareTrade that ended up getting damaged.
I filed the claim online which was rather simple and straightforward. Within a few hours, I received an email stating the claim was received and a 2nd day shipping label was attached. Sent the tablet that night and within a week, the claim was approved for reimbursement of the purchase price of the tablet. I elected to get my funds sent via Paypay (rather than a hard check), and the monies were in my account in a couple days after claim approval. In total, the process from filing claim to having money in Paypal account took a bit under 2 weeks.
Click to expand...
Click to collapse
I use Ensquared to insure my devices. The good thing is they cover international devices. I made 2 claims on my Galaxy Note 1 and they sent my replacements within 3 days. I have been lucky to get brand new devices each time. They get thier replacement direclty from the manufacture and at times they get them from Negri. they ship them to you overnight at no additioanl charge.
marshwc said:
Thanks for the great info.
NegriCare is serviced through Mack Warranty
Click to expand...
Click to collapse
I had a Mack warranty on my old DLP TV that included bulb replacement and had a very pleasant experience with them when I needed a new bulb.
I received the following email from Samsung CS this morning. Samsung had originally stated my trade in didn't meet their criteria and billed me $175. Apparently they have changed their criteria. This was the $200 trade in deal from June.
Dear Customer,
We are writing regarding the Trade-In Order you have recently placed. Unfortunately, your Trade-In Device had been rejected and you were charged. We have made changes in the evaluation process of Trade-In Devices and your phone has met the new requirements. We are refunding the amount you were charged and it will take 5-7 business days for the credit to show up on your original payment method. The specific information for your order is as follows:
Order#: (Deleted)
We value you as a loyal Samsung Customer and sincerely apologize for any inconvenience caused.
Samsung Customer Care