Overheating Solved - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it

I have three batteries so far. One original that came with the phone. One Samsung OEM that came with an external charger that was shipped from south Korea and a Hyperion. None of them overheat. If these batteries are like anything from the laptop fiasco years ago, with faulty cells overheating to the point where the device catches on fire violently.... From what I've seen and what I've been told by a friend that repairs electronics, li on batteries aren't to be messed with. If they go bad or short, you could have a fireball or grenade in your pocket.

Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta

GiantJay said:
Why would Sprint be making a different backing to prevent overheating? Did you mean Samsung?
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta
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yes thank Samsung not Sprint

I don't follow other carriers s4 forums. I haven't read any issues on phone sites about this being a wide spread problem. The battery door is the same, or should be the same, between carriers, just different printing on the door. I don't know if OP overclocked at any point. That might have caused later issues. It could have just been a battery that tested OK at the factory, but a cell developed a problem later and started screwing up. Judging by my personal experience when I bought my phone, the original phone I wanted was black but was missing the sim out of the box. I had to take the only remaining s4 they had, which was white . Other people reporting screen issues, and other things, makes me come to the conclusion that Samsung's quality control isn't doing their job or is being told to ship units anyways.

Interesting.

Did you say update today
Sent from my SPH-L720 using xda premium

I notice that bone stock the phone runs warm. That's with all 3 batteries I have 1 Sammy 2 anker. After I installed ktoonz kernel. The phone feels cool.
Sent from my SPH-L720 using Tapatalk 2

fiction
Sent from my SPH-L720 using xda app-developers app

Ya there's no way Samsung the #1 seller sends out that many bad batteries! I've had many new sammies and never had a bad one.
Sent from my SPH-L720 using Tapatalk 2

That's very unfortunate :/
Definitely haven't had any overheating issues at all on any kernel/rom combo on my S4, plus my three S3s and two Epic's (the multiples are all from loosing my phone lol btw).
Sent from my SPH-L720 using xda app-developers app

devildogaw said:
Well I hope i have some answers for some of you who are having this overheating issue. Being that I am on my second GS4 in less than 4 days due to overheating. This is what I got from a sprint repair store who confirmed a couple things for me. One thing he confirmed is the GS4 has poor air-circulation and when the back cover is on it dissipates heat poorly, just like the GS3 and 2. H,,, wondering why samsung didnt address this issue. Second thing he confirmed it that anywhere from 45-60 percent of the batteries are defective to the point of getting hotter than they should, and roughly 15-20 percent of those could cause permanent damage. He said sprint is trying to develop a different backing for the phone to promote better air circulation to help cool it due to the amount of power the phone has, though he wasnt sure when it would be out. Also an update was sent out today and hopefully a heating problem was included within this update.
So my 2nd GS4 was tested and it had a defective battery. I was told if this one has the same issue then I can go back to my note 2. I am thinking I would rather have a stable phone over a faster phone. Hope this helps some of you. Also those who are having this heat issue do not let the phone charge overnight, or charge the phone with the back off. I know it isnt practicle but until samsung fixes the issue we have no other options. Also underclocking doesnt seem to help all of them
If this helps please send a thanks i would appreciate it
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Click to collapse
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
Sent from my SPH-L720 using xda app-developers app

if 40%-60% of batteries had overheating issues this forum as well as regular News sites would be filled with stories about it.
Aside from the fake story about poor sales that caused a Samsung stock tank I have not read any news articles about defects or problems endemic to the S4.

First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium

Thought about installing a small fan in the back. I micro fan that turns on when the cpu area gets warm enough would be bad ass.
Sent from my SPH-L720 using Tapatalk 2
---------- Post added at 03:07 PM ---------- Previous post was at 03:05 PM ----------
Also, bone stock, my phone got HOT, I installed ktoons kernel and undervolted / overclocked. Now it's much much cooler.
Sent from my SPH-L720 using Tapatalk 2

maxpower7 said:
First of all, what part of the phone feels warm to you? I'd be willing to bet that it's on top by the camera rather than in the middle by the battery. All it means is that you have a phone with a really powerful CPU and no heat sink. The battery isn't the problem. The SOC just runs kind of warm. No cause for alarm.
Sent from my SPH-L720 using xda premium
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Actually you would of lost the bet. lol it is actually on the front of the screen where the battery is. Which also tells me the phone has an issue getting rid of heat. Yes i know screens get warm, but there i diff between warm and so hot the phone shuts off ( i dont use the adjust brigtness auto so please dont say that is the problem). I went back to sprint yesterday and they had the second GS4 I had in the back for three hours, when they were finally done they let me know that they had no fix for it and the manager proceeded to tell me he had 15 GS4's in the back with the same issue. So he said if I was not comfortable with the phone he would give me a new Note 2, so that what I did. I cant believe that samsung would put out such a powerful phone with little to no heat sync. Pretty disappointed

00mred00 said:
Not sure where this tech came up with this stuff but none of this is true...there are no Sprint bulletins/back cover initiatives or known battery issues floating around internally at at Sprint
Sent from my SPH-L720 using xda app-developers app
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They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.

Very interesting.

devildogaw said:
They are actually all over the Sprint community forums. Know I cant vouch on validity of what I was told about a new back in the works all I can do is post my findings here in hopes others will see it. I did not post that to be scrutinized or questioned. It is a known issue the GS4 has a overheating problem you ca call any sprint repair store and they will tell you, and look at the sprint forums. Now he could of said that to get me to stay in the GS4 but I have had many phones and never had an issue with overheating and shutting off.
You also cant say it isnt true. Just because you cant find it doesnt mean it isnt in the works. Just think if they posted that online. Do you know how many upset customers they would have? I think it is smart not to post it until there is a confirmed report done by either samsung or sprint about this issue. Right now all they have are many phones with this issue and the folks who are bringing them in to be checked.
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The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
Sent from my SPH-L720 using xda app-developers app

00mred00 said:
The community forums are just that...a public forum very similar to this.
Beyond that, I manage a Sprint repair store...the information claimed here does not exist. Sorry.
Sent from my SPH-L720 using xda app-developers app
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lol i work for sprint also, so let me guess your going to say you work for samsung part-time. You must not know to much about the company you work for. yes they are forums, forums that sprint monitors to see what is going on, because lets face it not every customer reports their problems to a repair center. Also maybe you didnt get the memo
gain the information I posted we what was given to me

Related

Internal Screen Cracking

Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.
For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.
Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!
What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.
I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.
Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App
Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App
Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me
dannyniceboi....
buy american! lol
I have seen this happen with other devices before. It's not always due to negligence.
Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App
Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.

[Q] Loss of Service issue? A GS2 ghost!

So I've been having this problem since I got the S4, and Sprint continues to refuse it exists. It's very similar to the Loss of Service issue that the Galaxy S2/Epic 4G Touch was plagued with. The issue is consistent from the initial GS4 I received to the refurbished device I just got a few days ago. Basically the mobile network service drops, but the data stays enabled and functional. It's incredibly random, and the only way to reverse it is to enable and disable airplane mode. This is a problem for many reasons, the most obvious being that if I'm not aware of it dropping service when it's in my pocket or not on me, I could be missing important calls/texts and the battery drops like a rock. I attached a screenshot of the No service icon being displayed with data still active. Right after taking the screenshot, I opened up the FB app and everything loaded, as well as browsed a couple of XDA threads quickly to make sure I wasn't going crazy.
I am currently running MF9 stock with Agat's latest release, and the MF9 modem obviously. The issue is consistent with the stock kernel, completely unrooted stock system, as well as the MDL software (I tried running MDL for a little bit while I still had my first GS4). Any input is appreciated, or any ways to troubleshoot the issue. Thanks in advance!
Its not that bad. I've had it happen about 3 times since I've own the device. June 1st.
Sent from my SPH-L720 using Tapatalk 4
daniel4653 said:
Its not that bad. I've had it happen about 3 times since I've own the device. June 1st.
Sent from my SPH-L720 using Tapatalk 4
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Yeah it's not the end of the world, just a bit of poison in my eyes. I have it happen fairly frequently though, maybe every other charge cycle it happens, and sometimes multiple times per cycle. Do you find it happens when you have low service? Almost like the mobile network gets very faint, it drops for a second, and then the phone can't grab back onto the network for some reason.
vadyr56 said:
Yeah it's not the end of the world, just a bit of poison in my eyes. I have it happen fairly frequently though, maybe every other charge cycle it happens, and sometimes multiple times per cycle. Do you find it happens when you have low service? Almost like the mobile network gets very faint, it drops for a second, and then the phone can't grab back onto the network for some reason.
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That's it for me, it will happen about once every five hours if I'm moving around a lot in very low service areas (one bar, 1X). It's not as bad as it was on my E4GT, where it could happen at any time.
Sent from my Carbonized Chronic SPH-L720
do you live in a low service area? i mean really as a sprint customer (ex-employee) we have all had drops and los at one point but to say its a device issue is absurd....if your in an area where on average you get 1 mabey 2 bars of service your going to experiance this alot more than others as you live in an area where the towers are spread farther apart. each tower has and average radius of 7 miles (this can vary....hence the use of the word average). so if for instance you are moving out of a towers range....lets say your at 6.8 miles from the nearest tower and all of a sudden everyone around that tower decides to call their grandma and you dont have a tower close enough to jump to then guess what..... if you experiance this with multiple devices in the same area then its obviously not the device itself, there is a factor that your not considering that is probably a huge reason why you experiance this. for example if you live in a freaking house made of iron and concrete (dont laugh ive taken this call more than once) or if you live in an area of extreme geographic variation.....look at your surroundings.....hell you may have a shopping center between you and the tower and that could even cause it. this is an amazing phone with some of the most hightech and up-to-date hardware avaliable for mobile devices i just dont see why people continue to blame it for ****ty service. a great tool as a sprint customer is to look at the coverage in your area coverage.sprintpcs.com. also (cause i know your thinking it) voice and data (contrary to popular belief) on the sprint network do not run at the same frequency. they do however run on such a similar frequency as to make calling and data at the same time virtually impossible (unless on 4g or wifi) and that may be why your able to obtain a data signal while loosing the signal for making voice calls....because they are differant. also my spelling is horrible so dont judge me lol im just trying to give insight to your problems and trying to help the next poor rep you get on the phone from hearing the same story they hear all day long.
I wonder if there's an app, or it can be made in tasker, something that checks to see if you have connection. If it doesn't see service after a pre determined amount of time, it cycles airplane mode on then off.
oscarthegrouch said:
I wonder if there's an app, or it can be made in tasker, something that checks to see if you have connection. If it doesn't see service after a pre determined amount of time, it cycles airplane mode on then off.
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Click to collapse
Viperboy had a mod/script on the epic touch that did this.
Sent from my SPH-L720 using Tapatalk 4
I've had this happen in bad service areas for sure. International roaming in native coverage also. Enable it and go with it lol.
xxaddictedxx said:
do you live in a low service area? i mean really as a sprint customer (ex-employee) we have all had drops and los at one point but to say its a device issue is absurd....if your in an area where on average you get 1 mabey 2 bars of service your going to experiance this alot more than others as you live in an area where the towers are spread farther apart. each tower has and average radius of 7 miles (this can vary....hence the use of the word average). so if for instance you are moving out of a towers range....lets say your at 6.8 miles from the nearest tower and all of a sudden everyone around that tower decides to call their grandma and you dont have a tower close enough to jump to then guess what..... if you experiance this with multiple devices in the same area then its obviously not the device itself, there is a factor that your not considering that is probably a huge reason why you experiance this. for example if you live in a freaking house made of iron and concrete (dont laugh ive taken this call more than once) or if you live in an area of extreme geographic variation.....look at your surroundings.....hell you may have a shopping center between you and the tower and that could even cause it. this is an amazing phone with some of the most hightech and up-to-date hardware avaliable for mobile devices i just dont see why people continue to blame it for ****ty service. a great tool as a sprint customer is to look at the coverage in your area coverage.sprintpcs.com. also (cause i know your thinking it) voice and data (contrary to popular belief) on the sprint network do not run at the same frequency. they do however run on such a similar frequency as to make calling and data at the same time virtually impossible (unless on 4g or wifi) and that may be why your able to obtain a data signal while loosing the signal for making voice calls....because they are differant. also my spelling is horrible so dont judge me lol im just trying to give insight to your problems and trying to help the next poor rep you get on the phone from hearing the same story they hear all day long.
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Thank you for your input. The area I live in has great coverage for the most part, data isn't the fastest but the signal strength is overall pretty good. There are poor spots of course but considering the geography of my area it is good. And just so you know, I don't call and whine to the customer service reps about nonsense, I have more common sense than to expect cell service in a bunker. Speaking of that, I do have an airrave at home and the phone does the LoS thing while connected to the airrave. And it was proven that the GS2 had software issues which caused the LoS issue, so its possible the same can be said for the GS4.
I'd be interested to see about a script that would toggle air plane mode...hmmm.
Sent from my SPH-L720 using XDA Premium 4 mobile app
I do remember the gs2's los issue but I have yet to see that on an s4 other than what u have described but since replying to this post I have also read your other post about your phone having moisture in it.......I mean water of and kind in any form does not play well with electronics.....could be your having hardware malfunctions because of the amount of moisture you are getting in your phone.....I just haven't seen this as a known hardware or software issue on this device so there has to be an external reason why its happening to you. This would explain the los even on the airave as well. Granted those moisture sensors can sometimes be a little sensitive but with what you described It could be an insight into a deeper problem.
Sent from my SPH-L720 using xda app-developers app
xxaddictedxx said:
I do remember the gs2's los issue but I have yet to see that on an s4 other than what u have described but since replying to this post I have also read your other post about your phone having moisture in it.......I mean water of and kind in any form does not play well with electronics.....could be your having hardware malfunctions because of the amount of moisture you are getting in your phone.....I just haven't seen this as a known hardware or software issue on this device so there has to be an external reason why its happening to you. This would explain the los even on the airave as well. Granted those moisture sensors can sometimes be a little sensitive but with what you described It could be an insight into a deeper problem.
Sent from my SPH-L720 using xda app-developers app
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Most certainly agree with you, only problem is that I have received a replacement since, and the problem still exists. If I hadn't gotten a second phone with the same issue I wouldn't have bothered asking in another thread, I really thought maybe the moisture in the old phone was the issue . Sprint tells me my area has "some of the best coverage in the nation" which might be exaggerated but it is still good coverage.
Sent from my SPH-L720 using XDA Premium 4 mobile app
vadyr56 said:
Most certainly agree with you, only problem is that I have received a replacement since, and the problem still exists. If I hadn't gotten a second phone with the same issue I wouldn't have bothered asking in another thread, I really thought maybe the moisture in the old phone was the issue . Sprint tells me my area has "some of the best coverage in the nation" which might be exaggerated but it is still good coverage.
Sent from my SPH-L720 using XDA Premium 4 mobile app
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right but you havent changed jobs have you? have you subjected this replacement phone to that same treatment? all it takes is once.... you know? im not saying your not running into a hardware issue or even a software issue. are you running stock everything or are you running a rom and custom kernel? is your setup the same as your last phone? have you tried a different setup to make sure (only if your running custom sw)you still using that same case thats trapping the moisture?
xxaddictedxx said:
right but you havent changed jobs have you? have you subjected this replacement phone to that same treatment? all it takes is once.... you know? im not saying your not running into a hardware issue or even a software issue. are you running stock everything or are you running a rom and custom kernel? is your setup the same as your last phone? have you tried a different setup to make sure (only if your running custom sw)you still using that same case thats trapping the moisture?
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Yeah I do have the same job, but for the time being I've just been leaving my phone in the truck so its not exposed to the moisture. As for my set up, currently running stock rooted with agats kernel, but I've tried 100% stock for a while before and it still did it, as well as a few other configurations and its consistent. I actually have to knock on wood, it didn't do it once yet today, although I did lose data several times but that happens with sprint no matter where I am. Honestly I feel like its a problem I may not be able to fix, unfortunately the troubleshooting options are very limited.
Sent from my SPH-L720 using XDA Premium 4 mobile app
vadyr56 said:
Yeah I do have the same job, but for the time being I've just been leaving my phone in the truck so its not exposed to the moisture. As for my set up, currently running stock rooted with agats kernel, but I've tried 100% stock for a while before and it still did it, as well as a few other configurations and its consistent. I actually have to knock on wood, it didn't do it once yet today, although I did lose data several times but that happens with sprint no matter where I am. Honestly I feel like its a problem I may not be able to fix, unfortunately the troubleshooting options are very limited.
Sent from my SPH-L720 using XDA Premium 4 mobile app
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well if its loosing signal and then not picking it back up it kinda sounds like a faulty antenna.....its hard to say with out a diagnostics hooked up to it but even if you take it in your unlikely to get a straight answer. if it is infact a hardware issue the only ones capable of fixing is manuf.(sprint will just pass it off or make up some reason for you to file a ins claim) from what you have told me it sounds like your in a normal setting. do others in your area that have sprint have the same problem?
xxaddictedxx said:
well if its loosing signal and then not picking it back up it kinda sounds like a faulty antenna.....its hard to say with out a diagnostics hooked up to it but even if you take it in your unlikely to get a straight answer. if it is infact a hardware issue the only ones capable of fixing is manuf.(sprint will just pass it off or make up some reason for you to file a ins claim) from what you have told me it sounds like your in a normal setting. do others in your area that have sprint have the same problem?
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Nah not to my knowledge... I have heard of very few cases of the same issue only with the S4 but I guess sprint/Sammy won't recognize it until there are more people with the issue. And yeah just like you said, sprint gives me the runaround when I call them and the guy in the store does the same thing, says his hands are tied cause usually they do whatever they can. I am grateful they got me a refurbished device for free even with water damage though.
Sent from my SPH-L720 using XDA Premium 4 mobile app
vadyr56 said:
Nah not to my knowledge... I have heard of very few cases of the same issue only with the S4 but I guess sprint/Sammy won't recognize it until there are more people with the issue. And yeah just like you said, sprint gives me the runaround when I call them and the guy in the store does the same thing, says his hands are tied cause usually they do whatever they can. I am grateful they got me a refurbished device for free even with water damage though.
Sent from my SPH-L720 using XDA Premium 4 mobile app
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yessir thats what they do.....well if it truly is a hardware issue with the s4's i hope you can get some light shed on it soon so you dont have to deal with anymore. I remember it from the s2 days and it was definatly annoying at best. but hey look on the bright side.....at least you aren't having menu wakes like the s2 did. my only advice i can give is just try different combos of roms,kernels,modems to see if you can find one that may at least somewhat mask the issue. unfortunatly if its hardware thats failing then its only going to get worse and worse.

G2 issues, any solutions/suggestions?

I am really thinking of selling this thing. I put it up at Craigslist just to see what kind of bites I get on it. I'm just having a hard time with some stuff:
Proximity sensor is weird, at times the screen doesn't turn on when I put the phone down when calling someone, and other times when calling someone and I put it up to my ear the phone seems to go to sleep and the call is disconnected. Sometimes when the phone doesn't turn on again the knock on sensor doesn't work and I have to use the power button.
Knock on doesn't work half the time. I've tried every variation of fast, slow, and keeping my finger in the middle. Sometimes it works beautifully , others times it takes 4 or 5 tries.
Random battery drain, seems it's that CIQ GPS issue, but it just randomly pops up and if the phone is in my pocket drains half of it in an hour or 2.
Rear buttons are getting annoying. They are sensitive, if it's in my pocket and I'm listening to music even a light tap of my pocket and the volume is affected. I can't really get used to them.
Speaker is TERRIBLE. I did the audio hack on here and raised it to 68, I also tried the Viper4android app, neither of them made much difference. Even if they did, it's still mono so doesn't make for a great emergency boombox. I can be in a quiet room and it's bordering on useless.
Even with CleanROM installed I still get occasional lag, it's only minor, but it just bums me out with such powerful hardware.
The rest of my complaints are with Android and things that are just not polished or ready for prime time, but that should be another subject.
Pluses:
The screen is insane, and it's VERY easy to read in sunlight.
The battery life (when not bugged) is pretty insane as well.
Android is cool to tinker with.
Who else is on the fence?
Err no
Sent from my LG-D802 using XDA Premium 4 mobile app
Sure you just didnt get a monday-version of the phone?
I mean.. I have had a BLAST with the G2 so far.
I wouldnt sell it if I got the double for what I paid.
Well.. I would.. and I would buy another one !
But on my G2 I have no issues whatsoever. Not rooted or anything yet though.
O.P, you have a defect.
My phone definitely doesn't act like that. I'd try exchanging first before selling it altogether
Why did you wait till after the return window was closed? I'm afraid Craigslist would only net you some low ballers.
I'm not sure which carrier version you have but if it's a Verizon version expect nothing but low ball offers.
Sent from my LG-D801 using xda app-developers app
OP is alone on this one. So far it's been the best phone I've owned. The screen and battery kill all.
I tend to wonder if people start threads like this in the forum of the phone they are selling just to get attention. Just sell it and move away quietly. No one really cares.
Sent from my LG-D800 using XDA Premium 4 mobile app
shook187 said:
Why did you wait till after the return window was closed? I'm afraid Craigslist would only net you some low ballers.
I'm not sure which carrier version you have but if it's a Verizon version expect nothing but low ball offers.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
I originally bought it off CL for $400, maybe that's why they sold it, lol. I already got 2 offers for $400 so should at least break even. Maybe I have a defective one, but don't feel like going thru LG warranty.
paniro187 said:
I tend to wonder if people start threads like this in the forum of the phone they are selling just to get attention. Just sell it and move away quietly. No one really cares.
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I always wonder about people complaining about threads like this, if they are just trying to get attention. Just read it and move away quietly, no one really cares.
Seriously, taking the time to lecture me about what I should post is just as bad as me starting a discussion. It's a forum after all. If you have something which might help that would be great, have you experienced the same issues? Do I maybe have a defective unit? Do you know of any fixes which might help the issues I have?
well then there is no point in this thread, other then arouse people, and for what...
oh snap troll baited.
Please close and delete thread
spinedoc said:
I always wonder about people complaining about threads like this, if they are just trying to get attention. Just read it and move away quietly, no one really cares.
Seriously, taking the time to lecture me about what I should post is just as bad as me starting a discussion. It's a forum after all. If you have something which might help that would be great, have you experienced the same issues? Do I maybe have a defective unit? Do you know of any fixes which might help the issues I have?
Click to expand...
Click to collapse
OP, What's sad is if you had my phone, you wouldn't sell it. So far mine is perfect & has no issues @ all. Have you considered trying to buy a brand new G2?
If you were really looking for issues to fix the phone you would ask that instead of whining about selling it
Sent from my LG-D800 using XDA Premium 4 mobile app
Been using the Verizon variant and so far am really enjoying it. After being on touchwiz for so long, the G2 is a refreshing new experience.
tiguy99 said:
OP, What's sad is if you had my phone, you wouldn't sell it. So far mine is perfect & has no issues @ all. Have you considered trying to buy a brand new G2?
Click to expand...
Click to collapse
I may try to go through LG warranty. Anyone think they would give me an issue if I don't have a receipt and wasn't the original buyer?
paniro187 said:
If you were really looking for issues to fix the phone you would ask that instead of whining about selling it
Sent from my LG-D800 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I did ask, but thanks for your whining about my whining.
You definitely must have a defective unit, mine is so good. Previously had a Galaxy 3 & I'm not regretting the decision to skip the S4.
Best phone I've used, ever.
Sent from my LG-D802 using xda premium
spinedoc said:
I may try to go through LG warranty. Anyone think they would give me an issue if I don't have a receipt and wasn't the original buyer?
Click to expand...
Click to collapse
I don't think so. The phone just came out so the warranty is still good provided there's no water damage or anything major.
spinedoc said:
I originally bought it off CL for $400, maybe that's why they sold it, lol. I already got 2 offers for $400 so should at least break even. Maybe I have a defective one, but don't feel like going thru LG warranty.
Click to expand...
Click to collapse
I reeeeeeeally hope the buyer of your defective phone will end up here on Xda, finding this thread. He then might have a case against you since you sold him a phone you knew didn't work properly.
android404 said:
I reeeeeeeally hope the buyer of your defective phone will end up here on Xda, finding this thread. He then might have a case against you since you sold him a phone you knew didn't work properly.
Click to expand...
Click to collapse
I haven't sold my phone. I will probably send it in to LG to see what they think, I just was hesitant to do that in case they can't replicate the problems. I didn't feel like waiting a month just to have them send it back and say it's fine. Seems they are intermittent. Most of the time the phone functions well, other than a slight lag. The proximity sensor issues are fairly occasional, but I haven't had the phone in a while. The knock on sensor is about 1/3 the time, but anecdotally I've read lots of other users having the same issue so that may be a universal problem with maybe a batch of them. The battery drain issue is also a well known bug with CIQ which some experience.
spinedoc said:
I may try to go through LG warranty. Anyone think they would give me an issue if I don't have a receipt and wasn't the original buyer?
Click to expand...
Click to collapse
You need the reciept.
Doesnt matter if you're not the original owner or not though.
Edit: This is according to Norwegian\Scandinavian laws btw.

[Q] LG G2 Screen Problem

I am really frustrated with my LG G2 because of the screen problem I encountered. The screen goes up and down, it happens when I over using the phone. I went on LG service center to reset my phone. still no luck, the problem is still there. They think its a software problem. I hope LG will release new software update on G2
To me that seems more like a hardware problem, not a software one.
Can you reproduce the problem at will?
Dude, I think you have a lemon...
Good luck!
It happened when i charged my phone with the screen is on and i always reading manga. maybe the screen is too sensitive. Yea i think this is hardware issue
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Rayan said:
I have used mine while connected and charging... Never had a problem with that.
Sent from my LG-D801 using Tapatalk
Click to expand...
Click to collapse
This
Hopefully you're still in your exchange period...swap it out
You are running it completely stock? And you've done a factory reset? If so, it sounds to me like your phone is defective. These phones are so new it should still be under warranty, right?
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
eddytheman said:
Just got the same problem as OP last night and I've used it only for 1 month,so now I send my phone to LG service center and they said it was a hardware problem not sure which part but will reply here soon when I got my phone back and tell you all what's the problem... :angel:
Click to expand...
Click to collapse
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
billykxda said:
Got a similar problem. I am unsure if I want to send it back for exchange or just keep it, as there are plenty of reports of owners exchanging G2's just to get another with the same problem. Looks to me to be a software issue - at least with my G2 - as I can get past it by just turning the screen off/on.
Let us know how your G2 turns out.
Click to expand...
Click to collapse
I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
eddytheman said:
I've just got ma phone back after sent it to LG service center and they said that it was a touch screen problem,so they changed touch screen + board for me without any cost coz I have a warranty...I think you should change it to a new one or tell them if you got a problem like mine
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
INCREMENTAL said:
Did this fix your issue then? Just got my G2 Sunday and its been horrible with this issue. Love the phone but this is just bad.
Click to expand...
Click to collapse
Yep everything is good now
Sent from my LG-D802 using Tapatalk
eddytheman said:
Yep everything is good now
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Thank u sir, gonna swap mine out tonight.
Sent from my VS980 4G using XDA Premium 4 mobile app
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
billykxda said:
Hey Incremental...
Report back in the next few days. Would be good to hear that you've sorted things out.
-bk
Click to expand...
Click to collapse
Lol just swapped it out. We will see how the new one does but so far way way better. Seriously my phone was horrible. I read and read thread after threads today and my case seemed way worse then everyone else's. Like most people's was tolerable, this was intolerable. I'd say 6 out of 10 times u turned on the screen it be messed up.
I showed the best buy mobile guy and he said without a doubt there's a problem. The best place for me to show him was the app drawer, if u held ur finger on the screen it would bounce and randomly select apps, we tried the demo unit and it worked perfectly.
Ill keep u updated on how this baby does.
Sent from my VS980 4G using XDA Premium 4 mobile app
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
INCREMENTAL said:
Well that didn't take long. Started setting the phone up and all was good. Started disabling the apps I don't use and after that it went berserk. I thought Hhmm maybe it's one of the apps causing it so did a factory reset and no it did right off the bat so I'm done. If it wasn't to late tonight I woulda just took it back again. Back to the Note 2.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
billykxda said:
Yikes - sorry to hear this.
I wondered if my first G2 was worse b/c I aggressively set it up right from the start: disabling apps I don't want, installing a bunch of apps, etc. On G2 #2, I didn't do that and although I've seen this issue surface on my new G2, it has been just a couple of times.
You need to use whatever phone you get the most enjoyment out of. The G2 undeniably has a software glitch that causes this PIA issue. Too bad it didn't work out for you. Good luck with your Note.
I hope LG addresses this issue SOON!!
Click to expand...
Click to collapse
Thank you, I hope it works out for you guys and they fix it. I love the phone and want it to work but it just isnt gonna happen right now. Im just gonna cancel my upgrade and I guess eat the $35 restocking fee which I think is crap but oh well.
Ill keep my eyes on the forum and may return to it if they fix the phone cause im not gonna use my upgrade right now. Besides this glitch the phonw is a beast. Good luck...
Sent from my SCH-I605 using XDA Premium 4 mobile app
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
thaig2 said:
This happened to a few people here in Thailand. We are posting the issues on a group in facebook.
My iPhone 4s used to bounce all over the place when plugged in to charge.
My G2 hasn't had any hardware issues at all yet. I've had it going on 7 months now. Works perfectly.
My advice is that if you get a replacement or repair and it does it again, never get another LG product again. Just like me an Apple. I'm done with them. There's a guy here who wants his old Note 2 back. I know a guy who had 3 motherboards replaced on his Note 2. The last one broke the screen as the phone was swollen. There's no way of knowing. Its just the luck of the draw with these things.
When you get a really good phone, keep it and use it until it disintegrates. As long as this G2 is fine, I won't part with it for anything.
And yes. This is a hardware issue.
Click to expand...
Click to collapse
Maybe this can be replaced by the warranty service.
bring it to the service center.. but you will handle the repair.. if your liable for the damage

prices slashed already

2 months in, and tmobile is already taking $120 off the retail price. sales must be horrendous
I bought my G4 about 1 month ago and mention this discount to a representative who credited my EIP $60 as as courtesy.
Through my trials and tribulations with the G4 I was able to submit three different rebates for both the extra battery and the 128 SD card and sold them all on eBay for an additional $270 minus fees... So all in all I'm in the G4 for dirt cheap but I'm still not satisfied with this piece of crap phone.
Sent from my LG-H811 using Tapatalk
This root less phone is just not worth anything.
BAD ASS NOTE 4 & LG G4
every day I use the phone I find more bugs. I can no longer type fast because it misses so many taps. My phone is froze every morning from the wireless charger, so is my girlfriends. half the time double tapping the volume down won't open the camera. if I get a text my screen will turn on and stay on. it will never turn off until I read the text message. If I have an app up that keeps the screen on and I hit the power button, when I turn the screen back on to check the time it will stay on and never go off, even though still at lock screen. I could go on forever. I bet root would fix 98% of this. I think the worst problem, missed taps, is a hardware issue and cannot be fixed with software or root. I'm afraid the phone is complete ****.
I think everyone that has issues should try one factory reset. I feel like that solved all of my problems. Root would be very nice but not a deal breaker like it used to be for me. Now that I have kids the number one priority for me is the camera, and this is about the best there is.
Sent from my LG-H811 using Tapatalk
shootind5nukes said:
every day I use the phone I find more bugs. I can no longer type fast because it misses so many taps. My phone is froze every morning from the wireless charger, so is my girlfriends. half the time double tapping the volume down won't open the camera. if I get a text my screen will turn on and stay on. it will never turn off until I read the text message. If I have an app up that keeps the screen on and I hit the power button, when I turn the screen back on to check the time it will stay on and never go off, even though still at lock screen. I could go on forever. I bet root would fix 98% of this. I think the worst problem, missed taps, is a hardware issue and cannot be fixed with software or root. I'm afraid the phone is complete ****.
Click to expand...
Click to collapse
Root isn't gonna fix any of it. It's not some magic thing that does anything really but make your system partition writable. If you're having all of those issues (and the same to the other people having issues) you've probably just got a bad phone from a bad batch of them. I had to RMA my first one, no further issues. Rather than continuously dump on the phone (which, by the way, I don't particularly care for either, and won't have another LG phone in the future, but my issues aren't with bad hardware/software, mostly company dynamics), try and get it fixed/replaced. Your issues will probably be largely fixed.
The factory reset is also a good idea, and will tend to fix most issues...but in the event it doesn't, simply get it replaced. But honestly the hollering about how bad the phone is...? Overall it's a decent piece of hardware. Not the best, but not the worst by any means. Take matters into your own hands and get the thing fixed/replaced.
I have has two G4 devices, and both have been flawless. I have no tap issues and I'm a fast typer. Then there are the people that have been talking about other bugs. I'm just so happy with my G4. Of course every aspect could be bettered, but that's true with every device. I love the G4 and here in Europe the prices drop on every device sooner or later. Especially in down times where people aren't buying phones. Everyone here is getting ready to go on vacation ...
Sent from my LG-H815 using Tapatalk
smw6180 said:
Root isn't gonna fix any of it. It's not some magic thing that does anything really but make your system partition writable. If you're having all of those issues (and the same to the other people having issues) you've probably just got a bad phone from a bad batch of them. I had to RMA my first one, no further issues. Rather than continuously dump on the phone (which, by the way, I don't particularly care for either, and won't have another LG phone in the future, but my issues aren't with bad hardware/software, mostly company dynamics), try and get it fixed/replaced. Your issues will probably be largely fixed.
The factory reset is also a good idea, and will tend to fix most issues...but in the event it doesn't, simply get it replaced. But honestly the hollering about how bad the phone is...? Overall it's a decent piece of hardware. Not the best, but not the worst by any means. Take matters into your own hands and get the thing fixed/replaced.
Click to expand...
Click to collapse
root will fix most of it what are you talking about. xposed framework will fix almost everything. And I don't continuously dump on the phone, this is a thread about the phone not being that great. If you love it and have no issues go find a new thread. I don't particularly care for your opinion either. I have already had it replaced once. I have every intention on changing it out again, but I'll wait a month or so for them to fix the bugs vs getting another **** phone. I might add that when I spoke to LG they said the Verizon ones are having the most trouble.....and that the only difference was software....so once again I believe root will help.
shootind5nukes said:
root will fix most of it what are you talking about. xposed framework will fix almost everything. And I don't continuously dump on the phone, this is a thread about the phone not being that great. If you love it and have no issues go find a new thread. I don't particularly care for your opinion either. I have already had it replaced once. I have every intention on changing it out again, but I'll wait a month or so for them to fix the bugs vs getting another **** phone. I might add that when I spoke to LG they said the Verizon ones are having the most trouble.....and that the only difference was software....so once again I believe root will help.
Click to expand...
Click to collapse
This thread is about the price cut. OP never mentioned anything about phone being horrible. Keep this stay on topic. Some of us were able to get partial refund. Please don't hijack the topic and steer into wrong subject.
This isn't the place to talk about rooting the device.
Sent from my LG-H811 using XDA Free mobile app
"but I'm still not satisfied with this piece of crap phone. "
so I agree with op but I'm not on topic...or your all can't read....
shootind5nukes said:
"but I'm still not satisfied with this piece of crap phone. "
so I agree with op but I'm not on topic...or your all can't read....
Click to expand...
Click to collapse
I'm the one who said that and I'm not the OP
Sent from my LG-H811 using Tapatalk
shook187 said:
I'm the one who said that and I'm not the OP
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
I see that now, I hate how the first post appears, I always overlook it. I was off topic.
Already? For contracts they were slashed week one. Free with contract on Amazon
I am perhaps wrong but the G2 and G3 prices didn't go down the same way?
Sent from my HTC One M9 using XDA Free mobile app
Seriously now, I think most people realize that the g4 is in fact a piece of crap.
Because the S6 and the M9 are so much better..
Sent from my G4 using your mom
Dennisg34 said:
Because the S6 and the M9 are so much better..
Sent from my G4 using your mom
Click to expand...
Click to collapse
Not sure if serious...
TheBiles said:
Not sure if serious...
Click to expand...
Click to collapse
Sarcasm at the tools crapping on this phone above..
Sent from my G4 using your mom
Dennisg34 said:
Because the S6 and the M9 are so much better..
Sent from my G4 using your mom
Click to expand...
Click to collapse
Yeah current flagship phones have all been nightmares... S6 get real close if it wasn't for the damn battery it probably be the perfect device.
Sent from my LG-H811 using Tapatalk
shook187 said:
Yeah current flagship phones have all been nightmares... S6 get real close if it wasn't for the damn battery it probably be the perfect device.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
My wife has the S6, my G4 blows it out of the water
Sent from my G4 using your mom

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