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Hmm I'm not sure if this is just my experience or not but I have never had a contract mobile before ..
Always suspected they were a bit of a con/rip off/customer service black hole.
So anyway, I finally decided I need a personal organizer/pda for work and since my employer gets a 50% discount on o2 I figured why not splurge.
Ordered my XDA Exec yesterday on 400 mins cross network tarrif (£15 p/m) and the handset was £149.
It arrived 48 hours later!
Only it came by DHL in an obviously re-sealed box. The unit was inside, no cellaphane in sight. The battery was charged already and despite the courier listing a simcard in the box inventory there wasnt one in there anywhere.
I am pretty deflated by this rather awful service so far .. is this normal?
Anyway I figured, this does not prevent me from firing it up and playing around on the WIFI networks at work.
I have played with this thing for a good 6 hrs today at work and here's my first impressions...
1. Asthetically its lovely but the buttons are easy to press while getting it out of the leather wallet. Camera is always on when I open it up .. grr.
2. My screen has a yellow tint to it. Is this normal? Seems kind of like a crap TFT panel used to look on earlier laptop units.
3. Anything network related seems to frequently cause the unit to hang. Checking my mail .. downloading 500 mails from IMAP took 15 mins and eventually crashed it.
MSM seems to crash a lot.
IE on this thing is quite simply poor. This may be biased by the fact I am a firefox developer .. but it is clunky, slow to respond, PHP sends it into a catatonic state and secure websites just plain confuse the thing.
Lots of crashing. No flash support??
Not impressed.
4. Software. Like, where is it? WM5 has next to nothing useful thats free. I don't believe in shareware at all .. where's the OS stuff? Where's the PDA port of this and that? Very dissapointed that all the stuff I found was win 2003 se only and that was that.
This alone renders the thing a waste of time .. sadly ..
5. Keypad is just useable but I hate the feel. Keys are flat and the rebound is so firm you frequently have to go back and press it down harder to get the right chracter to appear. Its hard work tbh.
Oh and the most annoying 'bug' of all ..
When the thing turns the backlight off to power save, it doesnt seem to come back on at the same level it was at before going into standby.
It comes on so dark you have to tilt it to the light to get through the menus to turn it up.
Annoying .. but fixable I'm sure ..
Anyway, some thoughts.
Generally I think this has potential but it clearly hasnt got enough memory to run smoothly .. 49mb of useable memory? Pah! It reminds me of the kind of things you see on ebay where someone is selling a p4 laptop with 64 mb of ram installed. Waste of time.
The cpu is either crap or scaled so far back to save power it crawls. Jury is out on that for now ..
Summarizing, I DO like this .. but the lack of good free software and the diddy memory and seemingly bloated and clunky wm5 + bugs ruins it totally.
I will probably be trading this in for an XDA IIi next week.
That is if O2 sort me out. As it is, I am frankly disgusted with their approach to new customers! "Lets send em a refurb and see if they notice ..". I even told the guy I was a customer relations rep for a large corp. Like I know how it works .. bah.
That said, am getting 50% discount over Mr. Public. So can't complain TOO loudly ..
- Deleted -
This is the most useful review I have read. Thankyou.
TBH, its windows. It's gonna be buggy. I think they just send these out untested, safe in the knowledge that:
a) Buzz or Mamaich will inevitably patch, repair or find awkward ways around 90% of the bugs.
b) The average XDA user is a nerd and will probably follow those instructions/patches and *happily* put up with the buggy features.
c) Joe public isn't clever enough to operate a PDA properly. The average person is too stupid to realise that their PDA crashes itself. They think they're making it crash and are too proud to ask for help/consult the internet. They want a PDA 'cos all their work buddies have them and it makes them look important, using it for little more than checking emails occasionally.
d) Microsoft/HTC know that the kind of person who buys these PDA/phones is the kind of person who will always want the newest gadget, and so will forget about the bugs/issues as soon as the new XDA is released (with its own host of problems). Why bother fixing it when in a few months it will be old news and people will have something new to complain about.
PS, 02 gave me a refurb XDA2s when the insurance replacement they sent me was faulty. It works fine which only around 25% do so I'd rther put up with a refurb than complain and have a 75% chance of the brand new one they send me being faulty.
Sending this on the exec ..
I kinda figured o2 would be light on customer consideration. Hehe.
The phone I got appears to be alright now tbh. I have hard reset to corporate and it is light years smoother. In fact it hasn't crashed once in the last 4 hours!
Performance is fine now too. Still not as fast as you'dd like but it certainly feels more responsive.
I AM A DUMB ASS. The sim was in the box, it had been tossed in loose and was wedged between the user manual compartment lid and the inner structure of that fruity pandora's box.
I'm VERY impressed with the battery life so far.. Talking hours. Neato.
Of course the complete lack of developer interest/support in this version of winblows means i'll still not be keeping it unfortunately. Only Microsoft would release a next gen pda os and NOT include binary compatibility either natively or virtually.
So far haven't found a good free irc client that works. All either pay-for-fun or 2003se only. Bummer.
I have now decided the keyboard is useless. That + the wm5 software absentism means I might either trade for a 2003 xda or buy an IPAQ. Since they seem to have a vast quantity of stuff available: Including a LINUX distro.
With regards the keyboard.. Why the f00 they didn't consider half the number of keys correctly aligned and reasonably proportioned ... who knows. Maybe its like you say, this technology is just blingware and nobody seriously expected people to sit down and type a post like this one. Which, incidentally I am doing with the stylus!
Anyway my hand/neck/wrists hurt already.
Must decist for now.
gubbs said:
Hmm I'm not sure if this is just my experience or not but
3. Anything network related seems to frequently cause the unit to hang. Checking my mail .. downloading 500 mails from IMAP took 15 mins and eventually crashed it.
That said, am getting 50% discount over Mr. Public. So can't complain TOO loudly ..
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Click to collapse
500 mails.. Wow!
Huib
My JJ crahes when downloading POP email, usually when I am using 3G.
I have to say the ergonmics of the JJ/Exec are mixed. But for me the keyboard is fantastic; typed for 2 x 30 minutes on the train.
for it is great
I have had mine three weeks and it is excellent.
The screen is clear and all functions work great.
I did not load the standard settings as this gives all the o2 stuff that slows it down.
Loaded spb pockect plus which gives as many features as i need.
i believe you have a returned unit.
I have purchased three phones from o2, the XDA, XDA11s and now the Exec and i have always had everything boxed and sealed the battery is normally partialy charged which is standard these days.
Your comments are the same as a friend of mine who ordered the T mobile option and his arrived like yours i told him to return it that day.
He contacted T mobile and his replacement arrived today boxed correctly and perfectly happy with it.
You have a 14 day return policy which some people seem to find a good way of ordering the phone playing around with it and then sending it back under the policy. This then will go back out to a new purchaser as O2 believe it is just a return as the customer did not find it to be what they wanted.
My advice would be return it now, tell o2 you are not happy as the box was resealed they will send yoiu a replacement probable overnight.
clive
How on earth did you get that Tarrif??
'Ordered my XDA Exec yesterday on 400 mins cross network tarrif (£15 p/m) and the handset was £149.'
I have not seen this anywhere and iot sounds great?
Hmm ok, well I'll get on to o2 in a few mins. Have a cup of tea first - has been a long morning.
Reg. the tarrif it's o2 200 + free double minutes for six months.
It would normally be £30 a month but my employer staff contracts afford a (generous) 50% discount.
The handset is marked the same on the public o2 website ... £149? I don't think I got any reductions on that.
BTW I am typing this on the keyboard today and would like to admit as long as the surface you have it on is very level and very firm (ie not your knee or briefcase lid) then its not so bad.
I also need to google and find out what spb pocket plus is ..
Also you know, I am a pda n00b. I'm sure a lot of what I have said is entirely because I haven't sufficient experience with this technology. I don't pretend to be giving anything more than as-is impressions.
Ok. Spoke to a nice lady at O2 - I think we had chemistry or something - cos she called me 'hun' and arranged for a replacement (new) handset straight away and bunged me £10 off my first bill.
Sweet.
I took it to my manager at work today who I know owns an XDAii and who is a SUPER Geek (tm). He informed me I am not using the keyboard right .. you have to hold it in your hands and type using your thumbs.
Doing this, with autocomplete by tapping the screen with a thumbnail produces some pretty impressive and speedy typing.
I also compared the screen to the one on his XDAii and frankly, it is noticeably smoother. Also in comparrisson the unit weighs in it's case practically the SAME amount as an XDAii (in real world tests not on paper I'm sure). It also found more networks on wifi, quicker than his XDAii and he has announced he wants one. Which would suggest, from a long term XDAii user, that these are a step up from that model. Well either that or he's viciously insecure, competative and fickle. I did say manager didn't I?
All in all, its OK. I seem to get it very grimey tho. Must get some wipes.
I'll be posting a proper, intelligent, considered, non-reflex review on here next week when I get it up and running. I'll also be taking the pictures with the camera and what not ..
Thanks, helpful opinions and info. Ordered mine from O2 on Friday, just watiting for it to arrive
M.
I've had mine about 2 weeks now and at first I wasn't that impressed. It was mainly that speed that annoyed me, but that's sorted now.
I did a basic install and removed all the O2 crap, well, I tried but it failed on the remove, so I deleted the relevant program from the startup and it's all good now. I went back to the Windows default theme as well.
I've got Resco File Explorer, MagicButton running and GSPocketMagic++, though all the features for GSPocketMagic++ are turned off (just having it installed makes it quicker, which is odd).
Screen flips are now down to under 2 seconds, which I think is reasonable. It now responds instantly to screen taps, whereas before it would have a delay of a second or so.
I installed spb pocketplus for a while but found it really slowed my system down. I think it was the battery monitor on the today screen that did it. It's now uninstalled and the thing flies.
All I need to do now is get some kind of navigation sorted and I'm fully happy. I think it's way better than my old XDA2.
So, which install should I do then, basic or corporate?
Thanks
M.
lol gubbs @ your thoughts and experiences.
The sad truth is that many of us get so much pleasure out of just owning a machine like the Exec that we're prepared to overlook its flaws, of which there are (to be honest) many. I love mine, but you're right: there's sod-all software available yet that is 100% compatible (and I mean properly compatible, not just "well, we think it works but it might slow your machine down a bit: try it and let us know how you get on"), and WM5 is horribly crippled by a lack of feature-rich functionality.
There is a halo effect on the Exec caused by its position at the cutting edge of Windows-based phone/PDA models. We think we have the best machines available.
IMHO there are three groups of Exec users:
- technologically ignorant users who use it exactly as O2 intended. Will be either happy or ambivalent about it
- geeks who love to tweak. (I'm in this group.) We, with this website, will work on the damn thing until we're happy with it, and this is part of the satisfaction and pleasure of ownership. Are already happy with their Exec because it's the best money can buy, and we overlook its little faults.
- newcomers who've previously owned a Palm/Treo/whatever. Will generally be disappointed with the Exec because it's different from what they're used to and will seem slow/crippled/buggy. Might become happy in time, but more likely to return unit and swear they'll never touch Windows Mobile again.
gubbs, I'd guess you were in the third group when you first posted here, but now you're moving towards the second group. I reckon you'll be a-tweakin' and a-moddin' with the rest of 'em within weeks! Then (and only then) will you love your Exec.
I agree.
After spending 10 months with the XDA 2s I couldn't go back to a "normal" phone. I've had PDAs since before they were called PDAs - this was my first one - http://tinyurl.com/cyhjo
Yes, I have to reboot it most days, and yes it does some odd stuff, but in general it's been an amazing device.
It's in for repair (lose keyboard) and I'm using an old Nokia 6600 while I wait for my Exec to arrive. I've only been without of for 3 days and it's been like losing my right arm!
M.
I bought Toshiba Thrive yesterday from Bestbuy (yes, they have it in store, but currently it's not on display). So far it's looks and feel good, well other than the thickness and 1.6lb, but it does have lots option not available in other tabs yet (full hdmi, USB, micro usb and replaceable battery).
Currently I don't see any dedicated thread for this tab. I hope Devs show some love for this awesome tab from Toshiba.
Congrats for your purchase. I am also the one who is longing for a dedicated Xda forum for the Thrive/AT100. We need a community! Could you tell us more about the tablet you got please?
How is the screen?
OY! I ordered mine on 6/13 (First day to order) and I don't expect it for another two weeks!?!?!?
I purchased mine at Fry's today...after checking availability on their website (which shows 32BG model available). My store has the 16GB and 32GB versions in stock. No Toshiba tablet on display, fyi.
Ive got one on order but may try Frys today. This tablet needs some XDA love for sure!!
I'm experiencing a problem with the tablet's sleep mode. Sometimes, after a sleep mode of 15 minutes or more, I am not able to wake up the screen with a power-button quick press. I literally have to depress the power button until the tablet completely powers/shuts off and then depress the power button again to start up the tablet.
Same thing here. I don't really care for the launcher either. I tried ADW and it looked good but just not right. Yep, this thing needs to be Dev'd.
I contacted Toshiba Support and was told that they would try to fix the "sleep mode" issue with a future firmware update. Also, I set the tablet's alarm clock (for the next morning), and it didn't go off due to the sleep mode problem.
I like the Toshiba Thrive tablet, but this particular flaw is prompting me to return it to the store.
How I fixed My Toshiba Thrive sleep Issue
I had the same issue when the tablet went into sleep mode it wouldn't wake up it would just blink. In order to turn it back on I had to hold down the power button until it went off then restart it. I fixed it by taking out the battery plugging in the tablet turning it on with no battery, then i put the battery back in and unplugged the device while it was still on it immediately noticed the battery and the sleep problem stopped happening hope this helps.
Edit: I got my thrive early at best at the time this worked for a couple days but then the issue returned again i thought the update would help but I still had the same issue, but now more often.
I just picked up a Thrive at a local Best Buy yesterday. It's very nice so far. I have no sleep issues yet. We need a forum here for this beast.
Mine is on order from Toshiba - have to wait until next week for delivery - the benefits of ordering early.
But I want to add my request to the others for a dedicated forum here for the Thrive. It looks like lots of interesting dev can be done with it.
DiggerG said:
Mine is on order from Toshiba - have to wait until next week for delivery - the benefits of ordering early.
But I want to add my request to the others for a dedicated forum here for the Thrive. It looks like lots of interesting dev can be done with it.
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Click to collapse
Me too, I don 't live in the US so I know little about BBuy or Amazon. I thought buying from Toshiba is like buying iproducts from Apple, which guarantees stock supply...sigh thats the way they treat their supporters. Still got a week to go!
krips2003 said:
I bought Toshiba Thrive yesterday from Bestbuy (yes, they have it in store, but currently it's not on display). So far it's looks and feel good, well other than the thickness and 1.6lb, but it does have lots option not available in other tabs yet (full hdmi, USB, micro usb and replaceable battery).
Currently I don't see any dedicated thread for this tab. I hope Devs show some love for this awesome tab from Toshiba.
Click to expand...
Click to collapse
Quick question: Does the Thrive handle charging via USB or will it only chanrge through the poswer adaptor or docking station?
Thanks, ryanp0617, for the solution.
It can't be charged via USB.
Got my Thrive and it rocks! Just need to get it rooted! No problems with the sleep issue at all.
Please
I had originally sent an email requesting that a Thrive sub-forum be added. This was the reply I received.
On Sun, Jun 19, 2011 at 10:28 AM, hobbiteer wrote:
From: hobbiteer
Subject: new forum
Message Body:
Under Toshiba, would the addition of a sub-forum for the Thrive be something which could be created. It is a new tablet coming out July 1
--
This mail is sent via contact form on xda-developers http://www.xda-developers.com
Hi
I will copy your request to our official request list.
--
Regards
Mike Channon
Forum Admin
xda-developers.com
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I had also started a thread
forum.xda-developers.com/showthread.php?p=15209389
Requesting the same thing. I've been drooling over this tablet since I got the Samsung 10.1. I loved the design of the original 10.1 but the new one annoyed me greatly. So now I am waiting for my Best Buy store to sell them to me. (I've asked, many times, they won't give it up before July 10) and Office Depot, while willing to sell to me, is locked out by their register system. So, I'm waiting. In the mean time, I would really really like a Sub-Forum for it as I have requested. And many others as well.
P.S. I see nothing about posting an email. This email was edited to redact any email address that showed. I saw no problem with it as it was a rather simple, and straight-forward email containing no other connotation. If I have violated a TOS please punish me and allow me to edit the post.
Battery life?
It might be to early to ask this, but what kind of battery life are you guys seeing?
I am getting 12+ hours with lots of usage or in sleep mode, never turning the tablet off.
But the ”sleep bug” got me last night, and now the back cover is not closing/sealing on the side with the power, volume, & WiFi buttons.
I'm not the first guy to call in the attorneys but my frustration over the wi-fi issues on the stock A500 and the lack of a adequate resolution over the issues have me thinking class action. Anyone else thinking along these lines?
Im not rooted, and ive done nothing special to this thing except getting 2 OTA updates (the first one and then 3.1) and ive never had any problems with the wifi.
maybe you should just do a warranty replace?
Oskiee said:
Im not rooted, and ive done nothing special to this thing except getting 2 OTA updates (the first one and then 3.1) and ive never had any problems with the wifi.
maybe you should just do a warranty replace?
Click to expand...
Click to collapse
Many others have reported it as a software issue and I'd be without for up to a month while they "fix" a non-existent hardware issues and I have to pay shipping for the privilege.
Cause everyone wants something for nothing. Rather than just return it and get a replacement or a different brand they prefer to try dragging a lawyer into it. Mine since I replaced my first has worked flawless.
Your poll is missing some options. Like or Are you happy with the product..... plus many other options.
I'm happy with my tablet, haven't had any issues with it, and I really mean it; none whatsoever. As such I sure wouldn't partake in any class action suit.
grizzlyone said:
I'm not the first guy to call in the attorneys but my frustration over the wi-fi issues on the stock A500 and the lack of a adequate resolution over the issues have me thinking class action. Anyone else thinking along these lines?
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Click to collapse
What wifi issues? You mean the lack of AdHoc support? That's an Android thing and bugger all to do with Acer in the first place, plus, it uses my phone's hotspot mode fine. Four of my phones, in fact. Mind you, they're all Acer's so maybe they run their hotspot in infrastructure mode instead of AdHoc...
T0yman said:
Cause everyone wants something for nothing. Rather than just return it and get a replacement or a different brand they prefer to try dragging a lawyer into it. Mine since I replaced my first has worked flawless.
Your poll is missing some options. Like or Are you happy with the product..... plus many other options.
Click to expand...
Click to collapse
I paid a premium for the unit when it first came out. I'm not asking for something for nothing. I want a software fix for a demonstrated problem which they had 2 chances to do (3.0 and 3.1). It's like buying a new car and then being told you can't drive it for a month while they repair it. I've tried to get support and having the unit out of my hands for up to a month and paying for the shipping doesn't do it for me...I'd take a software fix or advanced replacement with my credit card as collateral, but Acer doesn't consider it something they would do to resolve what is obviously their problem.
I can't paste links yet, but a quick search of wifi and 3.1 will get you several threads.
I had intermittent problems which were traceable back to DHCP leases in 3.0 and then under 3.1, it became unusable like many others.
You wont win...
I as well am very happy with my Oxonian.very happy with my Acer monitors very happy with my Acer notebook.that I did have to have repaired.not only did they fix the fan noise issue when I sent it in.tech called me saying if I would like he would replace the keyboard and the bezel over the track pad as there were some cosmetic wear
Acer is second only to HP in sales and service.and this is only due to the fact HP has awesome tech support.
For the trolls this is my openion if you disagree its your right state your. Openion if you like do not bash mine
Nice people are much more gorgeous
grizzlyone said:
I paid a premium for the unit when it first came out. I'm not asking for something for nothing. I want a software fix for a demonstrated problem which they had 2 chances to do (3.0 and 3.1). It's like buying a new car and then being told you can't drive it for a month while they repair it. I've tried to get support and having the unit out of my hands for up to a month and paying for the shipping doesn't do it for me...I'd take a software fix or advanced replacement with my credit card as collateral, but Acer doesn't consider it something they would do to resolve what is obviously their problem.
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Click to collapse
I paid the premium when it first came out and I noticed the GPS was not working so I returned it and got a replacement that did work. Quit whining, you should have returned it when you found the problem. Now since you waited your stuck using their support, that's how the system works.
Mine never drops connection, I have read where others are but I would have returned it. Even if you win a Class Action, the only ones that make money are the lawyers and you will still have a tablet your not happy with.
Sometimes bad things happen to good devices! That's what warranties are for. And if you didn't deal with it during your exchange period, that's too bad for you! Now you'll have to deal with the warranty procedure.
The court systems are bogged down with frivolous litigation. I have the utmost faith that Acer will deal with your rare wifi issue promptly and fairly. And if you aren't willing to take the appropriate steps to remedy the situation, I think it's highly unlikely that a judge is going to even look at the case.
Shameful, if you ask me. But that's just my two cents. Enjoy your lawsuit
I have had no problems with the WiFi on my A500. connects every time and I have never lost connection.
Moonking
The only real issues of this fine tablet are a) the dhcp lease issue, which can be manually solved in literally 30 seconds and b) the slow gps lock, which has been improved in the leaked 3.1 (the chinese version that appeared here about 20 days ago) that I use. And if all else fails, we already have custom ROMs and custom kernels that can add extra functions and remove Acer bloatware.
So, if you can't be bothered to correct the wifi issue everytime, just return your device and get yourself an ipad or something.
grizzlyone said:
I'm not the first guy to call in the attorneys but my frustration over the wi-fi issues on the stock A500 and the lack of a adequate resolution over the issues have me thinking class action. Anyone else thinking along these lines?
Click to expand...
Click to collapse
Get a life?
I get 4 strong bars
Same here. WiFi and GPS works great from day one till 3.1 update. Same on 4 Iconias my friends have. If it doesn't work just return it or replace it with a new one. Much cheaper then loosing a law suite.
No issu here since the begining with Wifi or GPS of my tablette.
I'm change many times of firmware, for finaly stay with 020 stock 3.1, with all firmware i'm try, wifi always working nice, connect in less than 1s, so...
I have had the wifi problem and the fix for it is pressing the reset button up to two time. Doing once worked for me but some people have to do it twice to fix the problem. I am rooted with the adhoc fix. O be sure to turn off wifi between reset and forget connection.
WereCatf said:
I'm happy with my tablet, haven't had any issues with it, and I really mean it; none whatsoever. As such I sure wouldn't partake in any class action suit.
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Click to collapse
+1
Rooted, running latest official 3.1 build and have no issues. GPS works great. Wifi works great. System is fast, web browsing is great, and I am impressed by the structural integrity of the unit - don't use any screen protection, been using my a500 hours a day and not a single scratch on the screen.
Highly recommended this unit to friends and family, who report similar experiences.
OP - maybe you are doing it wrong?
WiFi got better for me after the 3.0.1 update then alot better after the 3.1 update. Then someone on the forum suggested firmware updates for the router. Bingo!
Also I don't care much for lawyers, especially class action lawyers.
If it wasn't for lawyers we wouldn't need lawyers.
What's black and brown and looks good on a lawyer? A doberman.
There was a dead skunk and a dead lawyer in the middle of the road, what was the difference? Skid marks in front of the skunk.
I have MOJO for several months now, when i initially bought it, i showed it to all my friends, and bragged about the potential of this product.
After all this months, its just sad, the lack of support or competence of the manufacters to actually stand by their product.
Beeing a developer and an android enthusiast, it's just sad to see how poorly this hole process has been developed.
The console itself has several issues, the play store, for me is a huge deal breaker. You can't have a main selling point of the product (the full access to play store and tegra zone) when most of the products there, altought i can see them, are not compatible either with the console itself, or worse, the gamepad isn't recognized. Titles like Portal 2 and Half Life 2, made precisely for MOJO's hardware, and i cant play it.
You can't also ask regular users to Root their device after every update. Either support the non rooted version, or it has to be rooted by default.
I could be a regular user who just wants to play some vice city on my TV, don't know or care how to root. This isn't a developer edition!!
The OS itself has several issues, from the basic ones ( I CANT RESTART OR SHUTDOWN THE CONSOLE w/ unplugging it), no resolution settings. I have several audio lag issues when the console is left on for days. So even for media, i can't have XBMC running 100% there.I do have a Samsung Beam (very slow 1.0 dual core) with buggy OS and i have hours and hours of projecting XBMC media without ANY issues.
The support is next to nothing. I've installed the latest update from MadCatz, i was so happy with more google play support etc.. Turns out when i didn't want to create a OUYA account, now i have OUYA Framework crashing every 5 minutes. Just perfect.
The other main selling point was the gamepad, a solid, well construct Controller, with amazing gaming tecnology from madcatz.
Well, beside the construction, there's nothing else good about the gamepad. I have a bunch of tablets and phones, i have a really hard time connecting and staying connected with my Android 4.4.2 devices. I'm constantly losing my Connection with the gamepad, and the REconnection is just painfull, i have to restart the gameopad a few times before i can get it to work again.
Also most of the games with gamepad support doesn't recognize the CTRLR.. WTF, MadCatz team, even the simple part of getting in touch with game developers, didn't do their homework.
Mad Catz could however, try to compensate somehow, and make a decent Gamepad Mapper. Nothing on this been release, has been months.
If this was a review of the product i would give it 2/10. And the 2 is for the choice of using Nvidia's tegra 4, and thats the only good thing about this.
The lack of support of XDA's developers, given the potential of the device shown by nvidia's shield portable, is insane.
I no longer brag about this with my friends, i'm just ashamed and deceived to have spent 250 bucks on this. I'm buying Nvidia's shield tablet and try to forget Madcatz and my 250$
Thanks MadCatz.
Wish I could have disagreed with at least one of the points you raised but I can't. 2 out of 10/that's quite generous mad cats well an truely ****ed this one up and don't appear to give a flying %uck. As you pointed out endless potential totally wasted. If anyone from madcatz ever reads these kinda posts get in touch with cyanogenmod or any of the renound teams who know what their doing and give them the contract to build the software rather than wherever cowboys currently produce ur shabby android builds cause their update supports abismal what ever u payed em its way to much
I completely agree with the OP, I purchased two Madcatz Mojos when the only other box was an Ouya. I was drooling over the potential of the Tegra 4 processor. The biggest issue with this box is its software, even though it was promised we still don’t have 4.4 and for such powerful chip it doesn’t support DTS or Dolby Digital bypass. Like most of you I got sick of waiting and have purchased an Amazon Fire TV instead, I sold one of my madcatz mojo for $160 on craigslist and used that money in addition with the money from selling my nexus 7 to purchase an nvidia shield tablet. Now that’s a company that did it right. I am going to selling my last Madcatz Mojo by the end of this month once I finish some testing with my 4k TV.
Well guys you beat me to it, I thought it was about time to join & post my feelings on the MOJO I purchased in December upon UK release but OP has written an almost identical post to what I drafted. Mad Catz could have done so much with the console which offered so much potential but lack of support has killed it before its even got started.
I feel it wouldn't be so bad if we were all kept in the loop on progress to bring us a new OS, further Play Store compatibility, gamepad mapping etc, but not a word!
I have tried to convince myself the £220 purchase was worth it, but its very hard to justify it when you look at the Shield & the Shield tablet, my Ouya is used everyday & the MOJO sits gathering dust without the power cord connected!
I beg the Mad Catz team to read these posts & at least come back to us with something, I know they do come on here so use your voice guys & throw us something.
At present I'm sure they are sat laughing that they have our money so why should they care? Well this forum ranks high on Google & must be hurting potential sales & I certainly won't buy or recommend another Mad Catz product & thats from a household which owns every major console released & has a competition PC gamer living it.
Thanks Mad Catz
I'll add my voice to the chorus, since it looks like this thread has the potential to become one of the longest ones in the Mad Catz forum.
I was new to Android but after having a great experience customizing a Nexus phone (thanks to the XDA community!) I fell for the hype and bought a M.O.J.O once root became available. Was ok with the limited number of games because Mad Catz said they were working with developers blah, blah, blah The games that work, are interesting and don't require key mapping are very few. I think I have 3 installed and don't remember the last time I played one.
It's still attached to the tv, for Netflix, but with a different input device. For those of you outside the US, after installing Set DNS and using some of its default settings I can access US Netflix so that's a plus. It's good for roms too.
This device had so much potential but the company looks like it doesn't have a clue. What's worse is that they flat out lied to customers about the Kit Kat update. From day one they said that "they were working on it, it was coming soon. it was with Google waiting for approval, etc. etc." and those were all total lies. I can't give any more of my money to a company that treats its customers like that. The sad part is that they could have easily found someone to outsource the Kit Kat work to right here on XDA, but even their employees joined this community after the product was launched.
I encourage others to add their thoughts to this thread.
FBRkr1s said:
Well guys you beat me to it, I thought it was about time to join & post my feelings on the MOJO I purchased in December upon UK release but OP has written an almost identical post to what I drafted. Mad Catz could have done so much with the console which offered so much potential but lack of support has killed it before its even got started.
I feel it wouldn't be so bad if we were all kept in the loop on progress to bring us a new OS, further Play Store compatibility, gamepad mapping etc, but not a word!
I have tried to convince myself the £220 purchase was worth it, but its very hard to justify it when you look at the Shield & the Shield tablet, my Ouya is used everyday & the MOJO sits gathering dust without the power cord connected!
I beg the Mad Catz team to read these posts & at least come back to us with something, I know they do come on here so use your voice guys & throw us something.
At present I'm sure they are sat laughing that they have our money so why should they care? Well this forum ranks high on Google & must be hurting potential sales & I certainly won't buy or recommend another Mad Catz product & thats from a household which owns every major console released & has a competition PC gamer living it.
Thanks Mad Catz
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The reason they don't answer this kind of posts, and the reason you don't get any feedback on the work being done by Madcatz on MOJO, it's because you wont like those answers. The few units sold probably just made them stop working on this.
Again, as a developer, i think i'de get fired if i delivered such a final product or software. Just amateur.
Anyone thinking about buying this, just dont, anyone who already bought it just say Thank's madcatz and cry a tear for their hard work.
joaommsousa said:
The reason they don't answer this kind of posts, and the reason you don't get any feedback on the work being done by Madcatz on MOJO, it's because you wont like those answers. The few units sold probably just made them stop working on this.
Again, as a developer, i think i'de get fired if i delivered such a final product or software. Just amateur.
Anyone thinking about buying this, just dont, anyone who already bought it just say Thank's madcatz and cry a tear for their hard work.
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You beat me to it again OP, however I would like to hear from MC themselves & have just invited Alex Verrey from MadCatz to join this thread with the following:
Dear Mr. Verry,
I do hope I find you in good health & apologise for this unconventional communication regarding a MadCatz product.
I am a supporter of MadCatz products & purchased the M.O.J.O in late 2013, a product which you handled the P.R for to great effect.
However myself & others have become disillusioned with Madcatz by the serious omissions in support & features this product needs & as such would like to invite yourself or any other MadCatz employee to join the recent topic on the XDA Developers Forum:
http://forum.xda-developers.com/mad-catz-mojo/general/im-t2852370
I think if you find the time to read through the aforementioned thread I need say little more & thank you in advance for any assistance you may offer to myself & the M.O.J.O community.
I agree the software support side of the mojo is disappointing, that's not to say it's not there at all.
It's hasn't even been a month since the last update! ie 4K TV, better google play & BT support.
Yes, it's two steps forward, one step back (now root doesn't fix google play), but Madcatz is a hardware company and still new to android and SW.. so I guess its to be expected... hmm.. but a year on and it's still the same :/
And going by the reactions here, to their detriment.. SW does need more support then HW and a OS needs a bit more..
The kernel code suggests that they don't have a dedicated Android person internally, which I think is a really huge mistake!
Android can be a great computer appliance when finished 100% and never changed, in MOJO's case, knowing it wasn't going to be finished 100% from the start, more attention should have been made.
One extra internal salary/contract and all this could have been avoided and our forums would have been like the shield's.. definitely underestimated Android! and in hindsight maybe a learning opportunity for them?
Yip, It's frustrating, to still have the dongle on USB3, not to mention no kitkat.
But, the mojo is still one the better android TV box HW wise out there and still relevant... I'm optimistic kitkat will come, hopefully sooner then later.
I think the potential is still there and it's the center piece of their gamesmart range which is still increasing, the StrikeM only released last week.
So they're not going to abandon it and I think there's still more support/improvements coming for it!
I'm guessing it's a balancing act with limited resources and growing the company in a competitive industry, so we'll see where it goes :/
I don't expect a reply here from Alex, @Mad Catz Rich etc, but I know they do read this.
I have received a reply from Alex Verrey & although it does not address our needs as such I am most appreciative of having got a response & now await for other Mad Catz employees to jump on here, the email reads as follows:
Thanks for the email. No need to apologise for reaching out, it’s good to hear from you, and if any forum members are feeling let down by Mad Catz, we certainly want to hear about it.
We have several Mad Catz staff members who already actively participate on the forums. All of these guys are probably better positioned than I to provide the answers you are looking for. I know M.O.J.O. well, but the guys in question are the lead product managers and marketers of M.O.J.O. and will be able to go into great detail for you and any others looking for assistance.
Apologies if I sound patronising, but were you aware that we have recently launched a new and free Firmware update for M.O.J.O.? The new update introduces nearly full Google Play accessibility without the need to root. In addition, the update introduces 4K (UHD) output compatibility and brings the entire catalogue of OUYA games to M.O.J.O. We have also been working with our friends at OnLive to introduce perfect compatibility with their cloud based gaming network.
We continue to work with developers and publishers to ensure full compatibility for major titles as well. Sadly, it is true that not every Android title available today is fully compatible with M.O.J.O. and our C.T.R.L.R but we’re sure working on it!
I’ll leave it to the other guys to jump on the thread and assist where possible. In the meantime, thanks for reaching out, we sincerely do care to hear your feedback and will strive to communicate more regularly in the future.
Regards
ALEX VERREY
I might be being really dumb, but is this referring to the MO0205-TS Firmware. Because for me this update did increase the controller support granted, however I don't really care to much about that a ps3 and Xbox controller has worked fine for me since 2009 and the Wii classic controller before that on android devices. The ctrlr controller support is a bonus but could live with out at this point as the OS needs to be much higher on the priority's list.
It did the total opposite of increasing compatibility to my google play account, I had quite a large selection of games and apps before, but after updating basically all the games and apps I played/used where no longer compatible. And even on apps I don't use or want, when looking through the play store I never used to see incompatible that much now, now its plastered all over it.
My main main issues are :
1: It freezes and crashes a lot, which creates other issues.
2: one of these my micro SD must have been formatted at least 30 times now and I can't be arsed using it n e more board of transferring data to it. (A 32 or 64gb mmc this can be time consuming) seems to occurs when the mojo crashes or is unplugged from the wall on my mojo.
3: Has not happened any where near as much maybe only a hand full of times but I've had multiple hard drives wiped (luckily i have back ups of everything,) and again when were talking close to full 1tb drives its frustrating and time consuming to transfer the data back.
4: seems a kick in the balls that their are the nvidia only games such as half life and portal. Which are not available on the mojo which ticks all the boxes for compatibility.
5: NO RECOVERY MENU ACCESS: seriously we can't back up our systems In case something goes drasiticly wrong, which with android is a serious possibility.
6: The mojo went to market mid December 2013 and I could be wrong has had only 3 maybe 4 updates which have only addressed minor issues. And don't say itl shortly receive a kitkat 4.4 update before you release to market then 9 MONTHS later still not out, doesn't fill me with confidence at all.
I Don't get why dev teams like cyanogen, kindroid, crash, omni, jackyaway and countless other on XDA I am not going to list are able to produce nightly updates for multiple android builds across multiple devices and tablets, including multiple custom tweeks and optimisations.
I assume you have employed a professional development team. The teams I listed above will have provided its users with more updates in 3/5 days than your professional team has provided us in 9 months of suffering through a devise which by no way feels like the competed article that's the gripe and what's grinding your current owners patience out.
7: Compatibility issues talked about above
8: Because of the issues with the SD card and HDD formatting its impossible to fit all the games u wish to use on the console. With some games and apps now in the couple of gig region even if full compatibility is unlocked i could not set up the console exactly how I would like with a lot missing.
Alot of the issues listed above should have been addressed along time ago
Hello All,
M.O.J.O. is a new and innovative product but for the most part the issues aren’t related to the hardware. C.T.R.L.R support in Android apps is new and it’s taken some time for developers to update their manifests to get device support for M.O.J.O. Anybody that’s using M.O.J.O. and doing regular firmware updates will attest that, while it’s not perfect, the universe of apps and games available today is pretty cool and getting better all the time. Of course, there are many other micro-consoles that are now available and may be simpler to use, but we’re not aware of one that has the depth of assortment and quality of games and apps that M.O.J.O. has today and we’re committed to continuing to expand the selection and improve the experience.
The evolving nature of the Android app universe means that compatibility has been a moving target but we are fully committed to universal app compatibility and developers want their apps on as many supporting devices as possible. We are continuously working with developers to implement Google’s directive to support game controllers in games (http://developer.android.com/training/game-controllers/controller-input.html ). Please let us know when you come across an app that has a problem and we'll get in touch with the developer. Please feel free to contact the developer directly as well.
The "not compatible" message is a result of the hardware support filtering in the Google Play Store and can be impacted by options selected by the developer when posting the app manifest to the store. Typically, it’s not because M.O.J.O. can’t run the app. For example, we recently had an issue with one game that was rendered incompatible for a few days due to an update that had removed M.O.J.O. from their “white list” of supported devices by mistake. Fortunately, that was a quick and easy fix. The latest firmware update for M.O.J.O. gets access to a lot more content than previous unrooted releases, although we still find some apps with options selected in their manifest that prevent them from being accessible even though it would play fine on M.O.J.O. otherwise. Again, as with controller support, let us and the developer know and we’ll chase it up for you. Positively, there’s little doubt that the vast majority of popular apps and games are now available.
In addition, we have a lot of content for gamers not widely supported on other devices. OUYA is now available on M.O.J.O. giving access to hundreds of games configured specifically for compatibility with our C.T.R.L.R. More and more games are being added as OUYA works through their library of now over 900 games. We've also partnered with OnLive and their game-streaming service giving access to their PlayPack library and CloudLift-enabled titles from your Steam account with over 250 PC games from triple-A publishers playable on M.O.J.O. and with our C.T.R.L.R. These apps are not supported on many other devices today.
For resolution settings, we offer 720p, 1080p, and 4K support, as mandated by Google for GMS-certified TV devices.
DTS pass-through is unfortunately not supported but M.O.J.O. has full support for Dolby Digital pass-through. Some of the issues people are facing are app issues. For example, pass-through functionality is broken in the Android version of XBMC but other media players such as MX Player support it just fine.
Mad Catz Nate said:
Hello All,
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Hey Nate, there running theme of the thread seems to be Android.. in particular kitkat and lack of a dev community for modding.
Personally, I'm not pushing for kitkat it will come when it comes... but any chance you can get someone that knows android to answer @shabbypenguin questions , repack problem? and ADB over USB/ETH0.
Running out of ideas and steam... help would be greatly appreciated.
From http://madcatz.com/mojo/en-ca/
Ready to Root
As any Android power-user knows, the best way to get the most out of your device is to root it. Root access opens up all sorts of options including adding custom keymapping capabilities and installing custom ROMs. Mad Catz provides a short step-by-step guide to rooting, and our tech support team is ready to help.
The best part – rooting won’t void your warranty.
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Click to collapse
gwaldo said:
Running out of ideas and steam... help would be greatly appreciated.
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Click to collapse
It would take 2 minutes to post a little update, even something like: "Sorry, I don't have that answer and the guy that does is out on holiday or on the road, blah, blah, blah" and you (we) don't get even that. I suppose that's an answer right there.
You're responsible for probably 25% of the user generated M.O.J.O. content that's on the Internet, and this is how they value your questions. :crying: Me, I'm just a customer.
P901 said:
It would take 2 minutes to post a little update, even something like: "Sorry, I don't have that answer and the guy that does is out on holiday or on the road, blah, blah, blah" and you (we) don't get even that. I suppose that's an answer right there.
You're responsible for probably 25% of the user generated M.O.J.O. content that's on the Internet, and this is how they value your questions. :crying: Me, I'm just a customer.
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Click to collapse
I wouldn't say i'm 25%, i have a blog and a few videos...
Maybe the questions have to go through management's approval then to china and back... I don't know
Anyway, I got a few more ideas while waiting.
gwaldo said:
I wouldn't say i'm 25%, i have a blog and a few videos...
Maybe the questions have to go through management's approval then to china and back... I don't know
Anyway, I got a few more ideas while waiting.
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Gwaldo, I think you are the kindest guy on the internet, or at least in the top 10 :fingers-crossed:
p.s. have a look, your content accounts for about 30% of what is out there!
gwaldo said:
Maybe the questions have to go through management's approval then to china and back...
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They must have a lot of layers of management to go through...
joaommsousa said:
I have MOJO for several months now, when i initially bought it, i showed it to all my friends, and bragged about the potential of this product.
After all this months, its just sad, the lack of support or competence of the manufacters to actually stand by their product.
Beeing a developer and an android enthusiast, it's just sad to see how poorly this hole process has been developed.
The console itself has several issues, the play store, for me is a huge deal breaker. You can't have a main selling point of the product (the full access to play store and tegra zone) when most of the products there, altought i can see them, are not compatible either with the console itself, or worse, the gamepad isn't recognized. Titles like Portal 2 and Half Life 2, made precisely for MOJO's hardware, and i cant play it.
You can't also ask regular users to Root their device after every update. Either support the non rooted version, or it has to be rooted by default.
I could be a regular user who just wants to play some vice city on my TV, don't know or care how to root. This isn't a developer edition!!
The OS itself has several issues, from the basic ones ( I CANT RESTART OR SHUTDOWN THE CONSOLE w/ unplugging it), no resolution settings. I have several audio lag issues when the console is left on for days. So even for media, i can't have XBMC running 100% there.I do have a Samsung Beam (very slow 1.0 dual core) with buggy OS and i have hours and hours of projecting XBMC media without ANY issues.
The support is next to nothing. I've installed the latest update from MadCatz, i was so happy with more google play support etc.. Turns out when i didn't want to create a OUYA account, now i have OUYA Framework crashing every 5 minutes. Just perfect.
The other main selling point was the gamepad, a solid, well construct Controller, with amazing gaming tecnology from madcatz.
Well, beside the construction, there's nothing else good about the gamepad. I have a bunch of tablets and phones, i have a really hard time connecting and staying connected with my Android 4.4.2 devices. I'm constantly losing my Connection with the gamepad, and the REconnection is just painfull, i have to restart the gameopad a few times before i can get it to work again.
Also most of the games with gamepad support doesn't recognize the CTRLR.. WTF, MadCatz team, even the simple part of getting in touch with game developers, didn't do their homework.
Mad Catz could however, try to compensate somehow, and make a decent Gamepad Mapper. Nothing on this been release, has been months.
If this was a review of the product i would give it 2/10. And the 2 is for the choice of using Nvidia's tegra 4, and thats the only good thing about this.
The lack of support of XDA's developers, given the potential of the device shown by nvidia's shield portable, is insane.
I no longer brag about this with my friends, i'm just ashamed and deceived to have spent 250 bucks on this. I'm buying Nvidia's shield tablet and try to forget Madcatz and my 250$
Thanks MadCatz.
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I have Mojo for some months now and I'm very pleased with it.
Half-Life 2 and Portal works great on my device with some adjustments.
Yes, you can power the device off with a keyboard with shutdown button or install a widget that maps the powerbutton
and brings up the power menu. This is a proper shutdown, not like pulling the plug!
I honestly think right now the nexus player is a better deal. 10 gameloft games are being optimized for the system. Mad Catz must seriously hate their system because they don't update the product. Plus it's still $199 and the amount of problems you're having, makes no sense.
disorder78 said:
I honestly think right now the nexus player is a better deal. 10 gameloft games are being optimized for the system. Mad Catz must seriously hate their system because they don't update the product. Plus it's still $199 and the amount of problems you're having, makes no sense.
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Anyone who bought this crap and wants the real stuff ou is crazy enought to be considering buying it, i seriously recommend Nvidia's Shield Tablet. More expensive than nexus player, but gets the job well done on every end ( Entertainment, gaming, PC gaming, Console / Tablet mode )
Nvidia actually supports their products, just announced Lollipop for the tablet by the end of november.
kaiserclaw said:
I have Mojo for some months now and I'm very pleased with it.
Half-Life 2 and Portal works great on my device with some adjustments.
Yes, you can power the device off with a keyboard with shutdown button or install a widget that maps the powerbutton
and brings up the power menu. This is a proper shutdown, not like pulling the plug!
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Half-Life 2 and Portal wow!
Does it play well with the CTRLR?
I would buy both for my mojo if I knew how to get it working... could you please give us a clue how you got it work?
I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
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I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.
To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents
I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol
bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.
Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(
I don't see a support thread for 5S here ...only 5G hence my above post
Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
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- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.