[Q] photos loading at very low quality - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I have had the same customer return 3 times because of the issue. In all his apps (facebook, instagram, browser, and more) all pictures being loaded from the web are coming in at low pixelated quality. The first time he came in our Samsung rep was there and said he had no idea why it would do that and after we both looked through the settings we decided to try a factory reset..
That worked for about a day and he returns with the same issue. So we replaced his device. Here it is 2 days later and now he's experiencing the same issue again.
It's not the reception. His wife got the same phone and she has not had any of those issues. He connected to WiFi and it's still coming in at extremely low quality.
What could be the issue?? Is there a setting that's he's getting into that could cause all online photos to render at a low quality?
Attached are screenshots of the issue.
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Sent from my HTCONE using Tapatalk 4 Beta

nobody knows???

Nobody knows anything about this? This has been an issue with Samsung devices dating back to the original galaxy s. I've searched all over the web with people posting these exact same issues. And not a single person has been able to come up with any kind of solution or thought about what could be causing this. My own rep has no clue what it could be either. One of the employees had the same issue the other day with her s3. Couldnt figure out why it happened but a simple factory reset fixed the issue. It came back of course. But it seems like it's only effecting Samsung devices. So at least one of you guys here had to of ran into this problem at least once.
Sent from my HTCONE using Tapatalk 2

UPDATE
it seems to have been caused by switching from and to an lte network. Found out after digging around that a customer with an iPhone 5 reported the same issue. Apparently somewhere along the way to and from lte/3g data compression is an issue. Thanks for all your help guys.......
Sent from my HTCONE using Tapatalk 2

Related

Finally... Some speeds worth mentioning...

I've been the proud owner of a G2 for three days now and my download speeds have hovered around the exact same area that I was getting with my Vibrant. Yesterday I decided to swap my Vibrant SIM to the one packaged with the G2 and I'm pleased to say that I got my first real world experience of HSPA+ this morning; a result that is unachievable by the Vibrant. Without further ado...
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"lightbox_download": "Download",
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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**Note - While I am in love with that speed, there's still web issues that I have. Does anyone else's G2 randomly get stuck on uploading data for a while instead of downloading? During this time, I cannot send messages or download. I just have to sit and wait until it's done. Anyway, what are the speeds that you all are experiencing with your G2's?
Yes, sometimes my data stops working. A quick toggle between airplane mode seems to fix it.
So u swapped sims to the one that came with the g2 and instantly got faster speeds?
Maybe I need to try and swap. I just used the sim that I had in my G1
Sent from my T-Mobile G2 using XDA App
The Great NY said:
So u swapped sims to the one that came with the g2 and instantly got faster speeds?
Maybe I need to try and swap. I just used the sim that I had in my G1
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
No, it wasn't instant. It was ironically a gradual process. (Or so it seemed...) It started off at the peak of what I was getting with my Vibrant around 6mbps and then kept moving up. I didn't swap the SIM for faster speeds but more to resolve missing phone calls without notifications. (That benefit alone was worth it!) I was under the impression that the swap wouldn't change much, if anything, but I think my argument has been shot out of the water. Go figure.

*#0*#

*#0*# try to draw a zigzag in high speed and post you pic
I cant post mine directly i need adm to allow my profile. I cant upload mine now 2omorow i will do it.
Sent from my GT-N7000 using XDA
da fuq? don't understand a thing.
afasseeh said:
*#0*# try to draw a zigzag in high speed and post you pic
I cant post mine directly i need adm to allow my profile. I cant upload mine now 2omorow i will do it.
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
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"lightbox_toggle_sidebar": "Toggle sidebar"
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I'm guessing he is talking about the s-pen test that is one of many options when that digit string is entered in the dialer. Zig zag attached.
I am talking about touch screen test not the spen one, sorry I didn't make it clear
If I'm thinking right, you're referencing to how our note's seem to have an issue with super fast swipes on the screen? I've noticed this issue when playing Fruit Ninja, especially with the final fruit in arcade mode which you can repeatedly slash to boost your score. On my Galaxy Nexus I can swipe back and forth all day really really fast with no issues. It seems to not fully detect on the Note and you'll get broken trails. When I used imilka's CM9 this problem seemed to be resolved or at least the touch response seemed much better over stock. Also when I used the CM9 build it seemed as if banding and the video pixelation/distortion issues where a lot less. The new official CM9 builds may be even better since they have their own kernel built for them
there ... no problem... and i also have no fruit ninja problem.... seems you may have a defective unit... i would have it checked out...
now could you please only post once about a problem and not open another thread with a different title but its about the same thing you asked in the other...http://forum.xda-developers.com/showthread.php?t=1626810
you can edit posts and even the title if you are the creator... it helps not clog up the forum ... plus it helps keep some of the crankier members from totally ripping into you...

[Q][PIC] Usual or My mistake?

I just spotted a small crack line( appears to be a crack line) on the border of nexus 4. I am attaching a pic here.
As far as i know, i haven't dropped it. one time it was rugged against a table but nothing happened. Can anyone confirm this?
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That's normal.
^ ^
What he said.
Same for me.
I have that as well. Just noticed it.
Sent from my Nexus 4
Oh look, one of these threads again. What is this, the fifth time this question had been asked?
not here, bought it a week ago.
I dont have anything like that!!!
Thats some rest from the manufacturing process. Nothing to worry about, I have that aswell.
not here either, bought mine in january.
Not on mine either. Bought in first wave.
Sent from my Nexus 4
grgsujan said:
I just spotted a small crack line( appears to be a crack line) on the border of nexus 4. I am attaching a pic here.
As far as i know, i haven't dropped it. one time it was rugged against a table but nothing happened. Can anyone confirm this?View attachment 1863992
Click to expand...
Click to collapse
As long as it doesn't affect the performance of the phone it nothing to worry about. Besides it doesn't seem like it's neither major nor a minor issue.
It's just from the mold
Sent from my Nexus 4
i deffinetly have that same line , i never noticed it intill looking closer , its not really visible intill you're in/under a really bright area/light.
btw purchased my nexus in February (arrived around the 22nd of Feb)
This has been discussed many many many times. Its a manufacturing mark some have it some don't. I have it and mine came in November.
Sent by my Kitteh he chews on muffins on my Sexy Nexi 4 using Tapatalk

Protection alert on Note 3

This message came up when I tried to run Light Flow Lite downloaded from play store. Never seen the message on any app before.
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"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my SM-N9005 using Tapatalk 4
Seems like Sammy is trying to lock us out completely.... I don't know if you have attempted to root but this is a known issues Seems over the last couple of days Samsung is blocking users from rooting or causing issues for us... Samsung is getting ready to lose a customer... me
http://forum.xda-developers.com/showthread.php?p=45943523
http://forum.xda-developers.com/showthread.php?p=45872003
2swizzle said:
Seems like Sammy is trying to lock us out completely.... I don't know if you have attempted to root but this is a known issues Seems over the last couple of days Samsung is blocking users from rooting or causing issues for us... Samsung is getting ready to lose a customer... me
http://forum.xda-developers.com/showthread.php?p=45943523
http://forum.xda-developers.com/showthread.php?p=45872003
Click to expand...
Click to collapse
Same here. Hopefully whatever officer of Samsung made this decision dies painfully and they revert to their old less douchy tactics. Otherwise my money is going elsewhere.
looks like there is no root, without root Light flow doesn't work.
htc6500uk said:
This message came up when I tried to run Light Flow Lite downloaded from play store. Never seen the message on any app before.
Sent from my SM-N9005 using Tapatalk 4
Click to expand...
Click to collapse
No worries, that can be turned off. Go to settings, security, and chnage some setting from "high" or "tough" or "advanced" (I forget what they called it) to "normal." Once I turned it on "normal" I didn't see that message pop up anymore.
I still need root access, though...
I got the message with security set to normal. The developer has since updated the app and the message no longer appears.
Sent from my SM-N9005 using Tapatalk 4

Mysterious lame looping chime on my phone. Help

It goes like this 'duun duun dundun dun dunnnnn dunn dun...' It's driving me mad. Someone must have had experienced this. So far... I played with xposed framework, a couple live wall paper apps most of which I uninstalled... A lot of modules... I cannot for the life of me imagine what is causing this looping music. It's this very young vibrant in touch with nature theme this music. Nonetheless, the fact i have no clue it's origin I'm kinda whiggin out here because I'm not going to turn the phone off until I figure out what it is. So.... anyone know or know of an app that can explain running processes or something? Or something built into android? Thanks. I'll be waiting with this maddening briskly moving nature beat...
Sent from my SM-G900T using Tapatalk
Some "William alexander" process maybe? Found a "process scanner" app...
Sent from my SM-G900T using Tapatalk
No, that's the author of the process scanner I just used. Look at this:
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"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
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Sent from my SM-G900T using Tapatalk
Killed everything. Music still playing. Anyone have a clue?
Sent from my SM-G900T using Tapatalk
lookout says I'm okay. How does one track down mysterious audio on an android device?
Sent from my SM-G900T using Tapatalk
Does someone else except you also hear the voice?
Maybe u can record the phenomena
Sent from GT-I9500
Working on that. There is a screen record function. Gotta go to work now but phone still on and crazy music still going. Might be the only way. Someone will recognized this crazy tune...
Sent from my SM-G900T using Tapatalk
Email app
Mine does the same thing, it is from the built in email app, if you get a new email it has a different sound, but each following email that comes in has a short ring type chime and if you get 5 emails in a row it will chime that many times, so if your getting a lot of junk mail/spam you'll get a lot of jingles..
That's what my issue is anyway, yours may be different, it sounded like a similar issue so i thought i'd share.

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