[Q] Email app not syncing IMAP - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Hi,
I'm using the stock EMAIL app that comes on the phone (not sure if this is the stock Jelly bean app or a Samsung version). I'm using it because it works with my work's Exchange email/calendar nicely. I also have a Gmail account and my personal Email (my own website with email support) which is IMAP. The Exchange and Gmail seem to work fine. I have Exchange setup for push and I'll sometime get emails even before my desktop/Outlook see them. I don't use Gmail that much (only a couple emails a week) so I set it up to sync every 4 hours and that seems fine.
My personal IMAP account I get probably 30 email a day. I set up the program to sync every 10 minutes. It seems to just stop syncing for some reason I cant figure out. For example today, I received several emails overnight and a couple in the morning and the phone synced them fine. When I got to work and checked ~11am I had 5 messages waiting (using Thunderbird on my desktop) and when I checked the phone it didn't have them. If I go to the Inbox it says last sync was at 8:49am. The program will then do a sync and presto, all 5 messages popped up. But now all day the phone will not sync unless I go check my inbox which appears to force a sync.
So I know the information (account, password,..) are OK since it manually syncs no problem. I didn't try today but in the past if I change the sync interval to something else (5 or 15 minutes) it seems to sync for a while and then stop again. I tried deleting the account and then re-created it and that seemed to work for a while.
I have "sync while roaming set" and I do not set up a peak sync schedule so it should always be the same.
Any thoughts?
Thanks

Related

Problems with Gmail POP3

Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948

google mail app mailsend issue

Anyone having send/recieve issues with the gmail app?
I just tried sending a bunch of photos to a seperate account and recieved the message twice, but sending through the android email app over IMAP seems to send normally.
Can't for the life of me see what the problem is.
Hi, I just got my Magic a couple of days ago and I have noticed issues with google mail.
A couple of times now I have checked the mail through the google mail icon on my phone and it has shown Inbox (1) but just doesn't download the message to my phone.
I have tried sync'ing it but it just takes forever to come down. No issues with signal at the time so not really sure what is wrong. One time the email did turn up after I manually sync'ed about 5 times and the other time I logged onto my google mail via the browser rather then the app and read the email, (that email never did arrive on my phone!?)
Hopefully some kind email genius will come along and help us both ;0)
Well I've noticed after setting the email account up through the android app that gmail seems to sync properly now and notify about new mails, though I haven't gotten around to testing if the send is working properly or not on the gmail app.
Incidentally I also switched down to 2G to save battery, but I don't think that'd have an impact...

push gmail doesn't work properly

Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
I think this was a problem on gmails end yesterday, bearing in mind that gmail push is in beta. I had the same on my i8910, where previously gmail push was working perfectly.
glenner05 said:
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
Click to expand...
Click to collapse
I will get mine one day this week hopefully and will try as soon as. Hope it does work, pointless if not!
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
xmoo said:
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
Click to expand...
Click to collapse
and do you have a second, normal email account? It's from the moment i created the second account i ran into trouble...
tried reverse order? email first then exchange?
maybe after a hard-reset
I haven't got a HD2 but on my TP if I go out of coverage area for a time and then come back in, my activesync doesn't always reconnect. Saying that I have noticed it a lot less since banging a 6.5 rom on there. I have to add I am not using google sync, I am using fast hosts. I am going to migrate to google sync after this month to save some pennies so I hope it works good by then.
I ONLY have google exchange sync, it synched my calendar and contacts in seconds, and the e-mail FOLDERs, but not a single message. i left it 8 hours... (i've checked the messages to only do 1 week, 3 days, whatever)
i've tried soft reseting, two hard resets, ONLY e-mail, no e-mail, toggling e-mail. it will not retrieve any messages. in the end im using IMAP but its very frustrating/!
anyone got any other suggestions?
-------
oh and to add insult to injury my iphone 3GS is sitting here merrily binging away everytime i get en e-mail!
If you are doing a send/receive for a folder this will not work you have to select the folders to sync by putting a tickbox in each one and then let it do its stuff.
Before I did this on mine all I saw was folders and no content (apart from the inbox)
Hope this helps.
but i just want my inbox to sync? which it does not.. and there is no checkbox next to that one, its in bold, which i assume means that one has to sync by default?
for me it does work right now. My solution was to delete my windows PC active sync connection. before, i synced with windows to get my contacts and calender, and then afterwards i set up my exchange connection. But from the moment i deleted the Windows PC connection, and working only with exchange everything works pefectly! Even created a second pop email account, refreshing every two houres, my push connection still works fine....
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
docchris1980 said:
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
Click to expand...
Click to collapse
So it means that there is no way it will sync the emails under these labels?
I tried re-entering my details yesterday, after having it on hourly retrieval for a few days. Now sync appears to be working fine, from others reporting similar it looks like Google was doing some work on it for a few days that was breaking new sync setups.
now it works fine

HTC mail automatic receive is intermittent?

I'm using a simple HTC mail windget (1x1), and I have the email account set to check for mail every 30 minutes. Sometimes it works, sometimes it doesn't.
The mail is sure checked when the phone is on or when I go into the mail program manually, but when the phone is off, regardless of whether the mail program is running in the background - it's intermittent.
The only difference from stock settings - 3G mobile data is not always on.
On nexus one, this works just fine.
Oh yeah, this is for pop3 and hotmail accounts.
Oh yeah, and I tried k9, but it was superbuggy - creating phantom emails, then deleting some of my hotmail emails etc.
Any clues on how to trick the phone to check emails regularly on schedule?
K-9 is really giving me a lot of grief with "no subject" problems (though it checks mails properly like clockwork).

[Q] some emails dissapear from an exchange account

I have set up my DHD to sync with exchange 2003 email account (push email option). Everything syncs fine but sometimes when new emails arrive they dissapear from then phone. I loose older mails I received that day. It keeps receiving new emails but the ones that have disappeared do no come back.
The email are there on the exchange server and can read thme from my PC but cannot see them on the phone even if I sync manually.
When I delete the account and set it up again the emails reappear but this is very annoying. Has anyone experienced similar problems? ANy solutions?
Go to Menu:
Settings
Accounts & sync
Exchange
Account settings
Sync events for past
Then you have the choice of
2 weeks
1 month
3 months
6 months
All
Hope this helps.
It does not work. My seetings are for 30 days. The emails I am missing are of the same day. Only a few, the ones below and above are still there. One way of bringning thme back is to move them to another folder on the PC and then move thme baxck to inbox. When I do that and I sync again they appear.

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