Has your phone frozen on you yet? - Galaxy S 4 Q&A, Help & Troubleshooting

I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
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pezlomd said:
I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
Sent from my SGH-M919 using xda app-developers app
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I get frozen once too. I played Zombiewood during 4 hours, and the phone was getting hot, when I try to go to menu, the phone froze, I had to restart.

It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
Sent from my GT-I9500

Trueray said:
It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
Sent from my GT-I9500
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Any more issues after deleting those apps
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I had trouble with play music after an update. Uninstalled it and no prob since
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pezlomd said:
Any more issues after deleting those apps
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Click to collapse
Still experiencing troubles. Seeing what else may be the problem.

Related

Random shut offs!

Is anyone having problems with your phone randomly shutting off?
Does anyone have any solutions?
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Ive had maybe one or two random soft reboots happen since getting my phone.
I haven't had one in quite a bit now though.
Really mine shuts off atleast twice a day
Sent from my DROIDX using XDA App
You using a task killing app? If so how aggressive are you with it? Seems like task killers affect this phone WAAAAY more than on my Nexus One.
Random shut off for me = once a week
Yes I have it but ive never played with the settings just downloaded the app and went on from there.
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Also my droid x usually freezes alot when I only have 2 apps running. Have any tips? I've only dropped the phone once but its was about 1 foot away from the ground need help!!
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Mine doesn't freeze but will reboot twice a week our so on its own
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I have had this happen to me twice. I was more on the line of thinking that it is an app that I installed. I hadnt thought it was the task killer set to killing an app that would do this. I will turn off Auto Kill and also do an inventory of apps that I installed since I noticed the shutdowns.
-McMex
If I bring my phone to verizon what would they say?
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I used a task killer on my Nexus One because old habits die hard. So when I moved to the Droid X I still had this habit. I quit using ATK this last Friday and havent had a single glitch or reboot since.
Could this be the case for others with reboot issues? Maybe, Maybe not.
If you have a task killer installed try uninstalling it for 2-3 days and see what happens.
I have never used a task killer but I had the same issue. A factory reset nor an .sbf restore from a brick changed it. My new phone just shipped yesterday as a replacement.
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I was having atleast 2 reboots a day and when I deleted my task killer last week I haven't had any problems my phone is actually faster with out it. I think the task killer stops programs to make your phone run effectively.
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Im bringing my phone to verizon today and see what they tell me thanks alot guys
Sent from my DROIDX using XDA App
I have been having the same issue. My phone will just rest to the animation screen not the motorola M. At first I thought it was chomp sms causing it cause a few times as sms texts would come in it reset. So I removed chomp but issue was still there so I wondered if set cpu was the issue cause I am ROOTED. So I remove that. Issue is still there. I done two factory resets and no help.
I do not see this being a hardware issue...... Tho if it is please someone enlighten me....
Reason is if it is software then I can wait til 2.2 or custom rom...
Please any help or insight would be great. My exchange period with verizon is ruining out. Don't want to return a item with proper hardware.
Please assist thank you.
Sent from my DROIDX using Tapatalk
Any help at all?
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I haven't ever used a task killer on the x, and still had the same issue. It got slowly worse, up to 2 or 3 reboots and 2 or 3 freezes (battery pull required) per day. Verizon shipped me out a new phone, and I just got it yesterday.
edit: the speaker's a good bit better, too. Not great, but definitely distinctly louder than my original one.
Any idea if I was to un root it if it would matter? Or if rooting did cause this... Is the damage done then?
Sent from my DROIDX using Tapatalk
Maybe this might be the issue
Too Xtreme said:
Is anyone having problems with your phone randomly shutting off?
Does anyone have any solutions?
Sent from my DROIDX using XDA App
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Click to collapse
Hi guys. I was on the Motorola Droid X page, under owner support, and came across this:
"The battery charger shipped with this device is a high rate charger specifically designed for your DROID X.
Other chargers might take longer to charge your battery, cause your calls to fail during charging, or cause your phone to continuously power cycle."
I know that I had been using my BB Storm 2's charger with my DX since they both use the same connectors, unaware that the charger actually made a difference. I also noticed the shut-down/restart issue, and had called VZW about it twice, prompting the tech to send me out a new one. I only found this tidbit by chance afterwards. Maybe myself and others might be doing the same, and unknowingly creating a power issue...just my $0.02
tankyard said:
Hi guys. I was on the Motorola Droid X page, under owner support, and came across this:
"The battery charger shipped with this device is a high rate charger specifically designed for your DROID X.
Other chargers might take longer to charge your battery, cause your calls to fail during charging, or cause your phone to continuously power cycle."
I know that I had been using my BB Storm 2's charger with my DX since they both use the same connectors, unaware that the charger actually made a difference. I also noticed the shut-down/restart issue, and had called VZW about it twice, prompting the tech to send me out a new one. I only found this tidbit by chance afterwards. Maybe myself and others might be doing the same, and unknowingly creating a power issue...just my $0.02
Click to expand...
Click to collapse
I believe the site is: motorola-global-portal.custhelp.com/app/answers/detail/a_id/48599/p_country_code/US

Random Freeze and reboot??

Hey just wondering if anyone else's phone has this issue. But, Sometimes my phone seems to freeze up and completely reboot. Possibly its trying to handle to many task??
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Graph.Two said:
Hey just wondering if anyone else's phone has this issue. But, Sometimes my phone seems to freeze up and completely reboot. Possibly its trying to handle to many task??
Sent from my SGH-T959 using XDA App
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Do you have setcpu or a OC kernal by any chance?
I am having this happen also... I have had to remove my battery three times today to reboot the phone.
I have set CPU installed, is that a bad idea?
I'm rooted with just the stock OS, no mods at all and my phone will randomly reboot every two or three days.
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qreffie said:
I'm rooted with just the stock OS, no mods at all and my phone will randomly reboot every two or three days.
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Mine has the new rom the leaked one and does this so often like after every 2-3 songs. Did it with the stock rom too.
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No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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Alex530 said:
Mine has the new rom the leaked one and does this so often like after every 2-3 songs. Did it with the stock rom too.
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did you wipe your SD cards when you flashed the new rom? I don't have this behavior but I did have FC's and such because of some files on the SD. I have NONE of this behavior. Something is wrong for you, nothing is wrong with JI2 and freezing/rebooting.
Graph.Two said:
No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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I used to have this problem all the time too whenever I tried to use the gps, but since I've applied the leaked update that problem has gone away. But it seems like you're experiencing the issue at more random times. Have you noticed any particular pattern? For example, whenever you try to play music in the background and read a website at the same time.
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Yup mine is bone stock not Rooted and it will lock up just siting there GPS, wireless and Bluetooth off in a very good signal area.
Same here on both roms. I thought the lag fix was causing the freeze. But now im stock jit2 and root.
Had the same with gps and maps with old firmware.
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Graph.Two said:
No, I'm rooted with straight stock. No set CPU or anything of that nature. But like I said even then ill get complete freezes and then a reboot. Or occasionally ill attempt to open an app and the phone will reboot!!
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NO set cpu or anything
I haven't had this issue happen since I applied the flashable gps fix. Maybe it was an issue with an app that wanted to use GPS running in the background?
This has happened to me several times while booting gps and only recently started happening while playing pandora, but not as frequent as while using the gps...not rooted
Sent from my vibrant using XDA
Mine has only frozen up once and it was at the end of a call screen turned off. I hit power and went to go unlock and it turned off again.. Would not turn back on but I know the phone was still on since I had apmobile enabled and it was still transmitting wifi connection. Oh I was using eugene's FrankenTwiz (underclocked to 400mhz)when it happened but same thing happened to my girlfriend and she had hybrid r3. Other than phone runs fine.
Ive had some odd reboots where I dont get a shutdown or boot animation or sounds, just freezes, goes black, keys light up, searching for signal boot process. Yesterday in maps trying to troubleshoot my gps. Stock rom,rooted, Ryan's lagfix.
Vibrant vibrating nicely now,Kthx!
Have the phone replaced. I had a phone that would randomly freeze and/or reboot. Nothing I did would fix it.
I talked to a T-mobile worker who had the same issue with one of the early demo-phones Samsung loaned to him. They just replaced his without every saying what the problem was.
I've been having this happen a lot lately myself, it happened to me before on stock ROM due to SetCPU, but now on the leaked ROM. I did not clean the SD card (internal or external), so will give that a shot when I have some time to copy files on/off the SD cards (one reason to dislike the internal SD is that I have to mount it to copy the files, ergh).

Phone calls causing phone to power off

since I've had my nexus s I have noticed that It keeps wanting to shutdown during phone calls. Anyone else seeing this?
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yellathcir said:
In the since I've had my nexus s I have noticed that It keeps wanting to shutdown during phone calls. Anyone else seeing this?
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and buy shut down you mean physically power off? or the screen turn off?
Cuz if its just the screen that is normal, its the proximity sensor
Power down
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Its weird, I haven't had this problem on any other android phone, its happened twice in the last 24 hours. I'm completely stock. Unrooted
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I can count on one hand the number of phone calls I've been on since I got the thing, but I haven't had it shut down on me any of those times.
I've had it happen every time when rooted and had apps. I went back to no apps and still had it happen. I went back to stock 2.3.1 via the nandroid around here and locked it back up, still doing it.
The only thing I didn't test was 2.3 vs 2.3.1 but I do believe it started happening to me, at least, when going to 2.3.1, now that I think about it.
I have this problem but rarely. It will reboot the phone show the nexus startup screen without the backlit LED. Is that whats happening to you?
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Same here, and I have used every T-Mobile Android phone to date, never seen anything like this before! This is the only phone I haven't rooted yet, not sure what the issue is...
It only happened once so I didn't think anything of it.
I didn't know it was a common problem.
Btw I will be exchanging my phone cuz this one has done really annoying bugs, like freezing in between homescreen slides and apps constantly fc during use
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ya i havent made very many calls, but thats why it kind of concerns me. i have probablly made 10 calls and i think its rebooted 3-4 times while on the call or at the end of the call. i wonder if its a bug with the phone app?
did you root the phone or something ? if its still on stock firmware like how you bought it, then try to restore factory sittings, if its still doing that you then you have a I/O chip problem. and you will need to replace your phone.
thats what the HTC care told me when my HD2 used to have this issue
ll_l_x_l_ll said:
did you root the phone or something ? if its still on stock firmware like how you bought it, then try to restore factory sittings, if its still doing that you then you have a I/O chip problem. and you will need to replace your phone.
thats what the HTC care told me when my HD2 used to have this issue
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I would believe it was hardware if it happened randomly, but for phone calls only, that sounds like software.
Sent from my Nexus S
Happened to me just now. Stock 2.3.1 with an international call.
I'm not rooted, I just cleared data for the dialer app and cleared cache on the whole system, we'll see if that does anything. Good thing I rarely use my phone for making calls or I'd be pissed
Sent from my Nexus S using XDA App

Still Constantly rebooting....

I've been having random reboots ever since.....well, a long time ago. No matter what ROM, kernel, or android version, it still persists. It happens at least 5 times a day. Sometimes 10. It even does it when I have zero downloaded apps.
Now that I'm done complaining, I'd like some help solving this formidable problem. Has anyone experienced the same thing? What can I do to stop it? Etc.
This is with an 8gb WiFi.
Thanks
Sent from my Nexus 7 using xda app-developers app
After a reboot, you can know what cause this reboot with "last_kmsg" log. Look here for how to get it : https://code.google.com/p/tegraowners-ics-rom/wiki/How_to_get_logs
OK I did that. I scrolled through the unending file and at the bottom it said, "no errors found". Does this mean it doesn't know what caused the reboot, or did I miss something?
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My nexus 7 rebooted while typing out this reply....so frustrating that this just happens out of nowhere. At least five times a day for me too.
Can't be the rom...I've been on pa 3.0 for a while and it was stable before. I don't think it's the kernel because I've flashed the top 3 kernels and it fixes nothing.
I am thinking it's a rogue app because my nexus is also draining battery very quickly and something is causing non stop wake locks and keeping my device from sleeping. Now I have to hunt down this app out of my 100+ apps
Android can be very frustrating at times
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happyjack96 said:
I've been having random reboots ever since.....well, a long time ago. No matter what ROM, kernel, or android version, it still persists. It happens at least 5 times a day. Sometimes 10. It even does it when I have zero downloaded apps.
Now that I'm done complaining, I'd like some help solving this formidable problem. Has anyone experienced the same thing? What can I do to stop it? Etc.
This is with an 8gb WiFi.
Thanks
Sent from my Nexus 7 using xda app-developers app
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Revert to pure stock and if the problem persists assume that you have a hardware defect. Hardware defects are not curable with software - they are cured by replacement of the hardware. ( BTW, If you ran your device for significant lengths of time at extreme OC levels, you might have caused the damage; but that is for you to decide)
Mine has rebooted once in three months - but I could reproduce the crash ( using Chrome Beta on a specific WebGL demo ). That is very different than a spontaneous crash though, so I guess I could say it has *never* happened to me - and I have used the tab extensively every day for those three months.

episodes of screen unresponsiveness after updating to kitkat

Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
nader9999 said:
Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
Click to expand...
Click to collapse
Hello, I have been experiencing moments of "freezing" or unresponsiveness as well.
For me, it seemed to be due to chrome or using power saving mode. (People in another forum were blaming their droid maxxs freezing problem on chrome) I disabled chrome and disabled power saving mode.
Then I started using opera. I experienced another moment of unresponsiveness using opera without the power saving mode.
I was thinking back to the first times that it happened and it seemed to be paired to the wifi download and upload symbol being active in upload and download activity.
I know that correlation does not mean causation, but I think it is worth exploring if the network activity is causing it to somehow hang.
This bizzar occurance made me perform a factory wipe leading to another round of issues involving processing err_0000, but that is another story; sadly, it didn't even fix the issue.
OP, are you still experiencing the moments of unresponsiveness? If you are, have you noticed the events that are correlated with the event?
Has anybody else experienced this or found a remedy?
It could be one of the apps from the play store that is not playing nice with kitkat, but due to the multitude of other issues, I'd say it is a kitkat or touchwiz flaw.
Thanks for any help.
Lago
nader9999 said:
Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
Click to expand...
Click to collapse
I had an issue with screen not responding sometimes .....I figured out it was due to the flip case (original by Samsung). Although lately I haven't experienced that either.
Try using the original non flip case and see if you still have the issue.
Sent from my SM-N9005 using XDA Premium 4 mobile app
pac-mannan said:
Try using the original non flip case and see if you still have the issue.
Click to expand...
Click to collapse
I have never had a s-view flip case on mine. I use holster iblason case that has no interaction with the screen.
This only started for me once I upgraded to kitkat.
Sent from my SM-N900 using xda app-developers app
lagoboss said:
I have never had a s-view flip case on mine. I use holster iblason case that has no interaction with the screen.
This only started for me once I upgraded to kitkat.
Sent from my SM-N900 using xda app-developers app
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Click to collapse
Hmmm...no idea then...try flashing it again?
Maybe that will help
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pac-mannan said:
Hmmm...no idea then...try flashing it again?
Maybe that will help
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If your phone isnt hanging up and freezing, that gives me hope. I'll gsm reset, clear the cache and then flash.
Thanks
Sent from my SM-N900 using xda app-developers app
pac-mannan said:
Hmmm...no idea then...try flashing it again?
Maybe that will help
Sent from my SM-N9005 using XDA Premium 4 mobile app
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Click to collapse
I just cleared the cache, factory wiped, and installed the Russian update N900XXUDNC4 and so far, the phone is a lot smoother. No hangups in the browser yet, but time will tell lol.
It is annoying setting up the phone like new lol. I'll update the post as to if I have moments of freezing or the screen becoming unresponsive.
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Cheers mate..do tell me how the battery is..if its good I might flash Russian as well ,currently have but flashed
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Had this problem too, as well as lots of lag. Reflashed and did a factory reset. Took care of both.
Sent from my SM-N900W8 using xda app-developers app
Battery life is looking good. Power Saving off, bluetooth on and connected to my smart watch.
I made one short call. I don't talk on the phone that much. I mostly use it for Internet browsing, music, and instant messaging/texting. I'll update on Tuesday when I have a full day at school.
Keep in mind though that the n9005 is the lte version. I have a n900, the non lte international variant; our battery life may be different.
Edit: 4/20/2014 same charge 70% 1 day 6 hours bluetooth, wifi, gps, and 1 Gmail account in sync.
Sent from my SM-N900 using xda app-developers app
Even I experienced the same. My phone came with Kitkat installed. Freezing happens when a webpage is loading or the time i turn on Sync etc. strange thing is phone seems smooter when power save mode turned on.
I think it may be a problem that was not fixed until the March 31st 2014 KitKat build. I have been using Chrome heavily since I installed the most recent official rom; I have not experienced any lag or hanging system wide or in the browser. It reminds me of 4.3.
When I wiped and reinstalled the previous rom, I noticed the lag and unresponsiveness right away.
I'm going to use the browser heavily next week. If I have no issues, I think it may be safe to say that the bug was fixed in the latest kitkat with March 31st 2014 build date.
People with lag, do you have the lte variant or the regular SM-N900? I'm starting to think only the SM-N900 are being impacted by sour Sammy updates.
And if you guys wipe your phones, make sure to turn reactivation lock off because it could cause an error that will not recognize your real Sammy account and password. This phone has become stressful; I'm not updating it again lol
Sent from my SM-N900 using xda app-developers app
I just experienced another moment of unresponsiveness using the google search box within the chrome app running DNC4 :/ Going to try the latest Russian KitKat
Sent from my SM-N900 using XDA Free mobile app

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