Galaxy s4 randomly reboots every few days sometimes - Galaxy S 4 Q&A, Help & Troubleshooting

Any idea why it might be restarting I akresdy factory reset it and tried that but since the update to address the add sometimes the phone restarts but only every few days at least
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Hello, my phone reboots when I try to make a photo
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Everything still stock?
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same here, sometimes when I open the camera app my S4 freezes for few seconds and then reboots, not mentioning the overheating problem.
Samsung should release an update or something, it better be a S/W issue otherwise I will kill someone.

Do you have problems running Antutu benchmark?
I have the same symptoms as you describe and the one thing that makes my phone restart every time is running the Antutu CPU benchmark.

Everything is stock and yes the phone likes to reboots when I start the camera app. Not every time but like once out of 2 times
Sent from my GT-I9500 using Tapatalk 4 Beta

MopHeadGeek said:
Any idea why it might be restarting I akresdy factory reset it and tried that but since the update to address the add sometimes the phone restarts but only every few days at least
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Hi MoHeadGeek,
Do you have any update on that?

Any updates on the reboot issue when using the camera? It is really annoying
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Same here. I don't know if I should change my phone or it's just a software bug that they will solve soon...
For me, it also freezes+rebooted while in the gallery or even launching some app.

If everything is stock, unmodded, and you installed all available updates from Samsung I would go get a replacement.

If your phone restarts when you start the Camera it is a software issue
It happens due to low RAM [the irony that it is in S4 -_-]
They should fix it soon but if you need to immediately then go to development options, scroll all the way down and keep Max tasks to 4.
Read it somewhere it works
But I think you have to set again after maual reboot
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I installed the german update and it fixed the problem.
The developers options didn't work for me when I was with the stock rom.
Enviado desde mi GT-I9505 usando Tapatalk 2

K3yMaster said:
Do you have problems running Antutu benchmark?
I have the same symptoms as you describe and the one thing that makes my phone restart every time is running the Antutu CPU benchmark.
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Just bought my S4 and I am having the same problem, did you happen to find out the cause of this?

Related

Random reboots using the camera?

Hey all,
As the title says: I'm having random reboots while using the camera. First it freezes for about 3 seconds and then hot boots into the Nexus logo. It happened 3 times over the past month so it isn't bad, but still not as it should. I'm on unrooted stock.
Any experiences/tips?
Sent from my beloved Nexus 4
Are you undervolted?
Sent from my Nexus 4 using Tapatalk 2
No real changes made in any function concerning performance.
Sent from my beloved Nexus 4
joshnichols189 said:
Are you undervolted?
Sent from my Nexus 4 using Tapatalk 2
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He's not rooted so it's some issue with the stock firmware. TC you can try factory reset.
Ace42 said:
He's not rooted so it's some issue with the stock firmware. TC you can try factory reset.
Click to expand...
Click to collapse
Yes I see I failed to read the last sentence haha. I would also recommend a factory reset.
Sent from my Nexus 4 using Tapatalk 2
I also thought that would be the eventual outcome, but I'm really not into that . I guess I can live with it then and I will unlock my bootloader when I get sick of stock so things will be alright .
Sent from my beloved Nexus 4
Unlocked my bootloader and thus did a factory reset, but it still happens at times. Any ideas?
Sent from my beloved Nexus 4
Remcotjuuh said:
Unlocked my bootloader and thus did a factory reset, but it still happens at times. Any ideas?
Sent from my beloved Nexus 4
Click to expand...
Click to collapse
Same problem at some devices at a hungarian forum. Mine does it some time. We are afraid of hardware problem.
Edit - just noticed the date on the OP ...
Have you tried re-flashing the stock ROM? It would be worth a try.
Sent from my Nexus 4
Remcotjuuh said:
Hey all,
As the title says: I'm having random reboots while using the camera. First it freezes for about 3 seconds and then hot boots into the Nexus logo. It happened 3 times over the past month so it isn't bad, but still not as it should. I'm on unrooted stock.
Any experiences/tips?
Sent from my beloved Nexus 4
Click to expand...
Click to collapse
Had same issues whit my last N4 wich i RMAed and lots of other problems new one is fine no hot boots (other then testing UVs) or any problems.
Tested on Stock unrooted for a 2 weeks.
joshnichols189 said:
Are you undervolted?
Sent from my Nexus 4 using Tapatalk 2
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Do you read what he posted???
I had this problem on a DHD. Althought this is not a dhd the problem might be the same.
That was battery related. When i changed the bad battery, my problems went away.
Usually if your phone reboots during camera shots, it means the battery is borked. RMA it man.
Is it confirmed battery related?
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berg82 said:
Is it confirmed battery related?
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Who knows... I got it as well, I notice it happens while focusing with flash and/or taking photos with flash for long time then it got reboot (http://forum.xda-developers.com/showthread.php?p=46312752) got it on stock camera app, with camera 360 tried the same situation and no reboot at all...
Maybe the flash warm the cpu or something which cause the reset...my battery temperature seems fine as I monitoring it.
PsyOr said:
Who knows... I got it as well, I notice it happens while focusing with flash and/or taking photos with flash for long time then it got reboot (http://forum.xda-developers.com/showthread.php?p=46312752) got it on stock camera app, with camera 360 tried the same situation and no reboot at all...
Maybe the flash warm the cpu or something which cause the reset...my battery temperature seems fine as I monitoring it.
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Hi, Do you have a custom recovery installed? Reason Im asking is because I have difficulties to reproduce the problem after flashing a 4.3 factory image.
Edit: Im not sure what kind of impact a custom recovery could have. I have reproduced the issue on cm 10.1.3, Cm 10.2 and a stock rom flashed via cwm. But as I said, I have problems to reproduce it after flashing 4.3 factory image.
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berg82 said:
Hi, Do you have a custom recovery installed? Reason Im asking is because I have difficulties to reproduce the problem after flashing a 4.3 factory image.
Edit: Im not sure what kind of impact a custom recovery could have. I have reproduced the issue on cm 10.1.3, Cm 10.2 and a stock rom flashed via cwm. But as I said, I have problems to reproduce it after flashing 4.3 factory image.
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Click to collapse
No mate, I'm on stock clean (without root/open bootloader) as it comes from google play 4.2.2 (I even didn't update to 4.3 just to check the stability of this version).
Now I got it again, I can confirm its nothing to do with 'heat' or anything about hot cpu...the device was cold. At this time also wifi was off so if someone had a thought...its nothing to do with it.
Seems its some bug with the stock camera app and/or gallery app... Shots only 2 photos with flash, take a look at the gallery and it got freeze and reboot.
Maybe the option to move from gallery to camera with only swiping...donno... Anyway its happening only when flash on so its weird....
Do you got this reboot only with macro flash photos or any type of flash photos?
Again, tried camera360 with more flash shots at macro and seems works without any problems , also Ive found it more accurate then stock one, eventough I like the stock app.
Has anyone found the problem cause I'm also having this same problem. Its happened three times, two of the times it was when focusing with flash. The phone just froze and rebooted. I did notice that before it rebooted I heard the camera aperture shutter a few time really quick and the the phone rebooted. The other time it was when I went from camera to gallery and zoomed in on the picture I had just taken.
I maybe thought it was the ROM problem but to hear you say its happened to you on stock ROM and not rooted my not sure what it is. If it matters I was on AOKP 4.2.2 and cm10.1.2 ,cm10.13.
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camera crash when opening it

It happened quite frequently that the stock camera app crashes to reboot when I started it. The photos set to save in both internal and external, both crash too.
Anyone else has same thing happening?
I9500 Malaysia stock Rom latest unroot. 16GB sd card.
I don't use i9500 but I read some users in Vietnam that use i9500 also have the same problem.
Sent from my GT-I9505 using Tapatalk 2
+1, I have given it back to service center... as it has lots of issues.....lets's see what they say!!!!!
It's me who posted this issue. Try go to developer mode and set limit background processes to 4.
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kennytung said:
It's me who posted this issue. Try go to developer mode and set limit background processes to 4.
Sent from my GT-I9500 using Tapatalk 2
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I have had this issue too restating the phone normally seemed to fix but I don't want a phone I've gotta do that to. I'm awaiting a replacement (see camera crash posts)

I am getting random reboots

I have the GT-I9500. I am getting random reboots when I start using the camera and also it froze a couple of times spontaneously.
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amagdy81 said:
I have the GT-I9500. I am getting random reboots when I start using the camera and also it froze a couple of times spontaneously.
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Rebooting when opeining the camera is a common bug. But random freezing and reboots is not a bug.
For the first issue, I will wait for 1 software update from Samsung to fix the camera, but for the latter I would highly recommend exchanging your phone.
amagdy81 said:
I have the GT-I9500. I am getting random reboots when I start using the camera and also it froze a couple of times spontaneously.
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Make sure your kernel and software match each other, e.g. you are not running an older kernel than you should be, for example MDE kernel with MDK software, mixing can cause these type of issues.

I9505 benchmark reboot

Edit:
Solved
I had on MF8 a strange problem and updated to MGA but my problem is still there.
Everytime i try to do a benchmark my phone just reboots itself.
It only last about 10 sekunds in antutu and in cf-bench before it just reboots.
I have no other problems with my phone or cpu so i have no clue whats going on.
I already searched the net and xda about this but found nothing.
I use the pre rooted and slim MGA rom from this thread -
http://forum.xda-developers.com/showthread.php?t=2250824
But like i said i had it on MF8 before too.
EDIT: tried quadrant and same happens,i tap full benchmark and it just powers off without any message
Anyone knows how to solve this?
Thanks in advance
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Did you try to reinstall antutu benchmark ?. I think may be it has some error in the apps not phone
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I tried it but didnt help,same behavior like before
Well.....somehow it doesn't happen if its charging.
My battery is at 20 percent so i don't understand why its rebooting at high load if it isn't powered
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atilla88 said:
I tried it but didnt help,same behavior like before
Well.....somehow it doesn't happen if its charging.
My battery is at 20 percent so i don't understand why its rebooting at high load if it isn't powered
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Delete the app and install again or
Delete cache or
Delete ram in stock task manager and try again or
Look for the installed app that might give the problem
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Did it all im sure the reboots didn't have something todo with antutu since it happens on cf root too
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atilla88 said:
Did it all im sure the reboots didn't have something todo with antutu since it happens on cf root too
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Its the fault of the root, might brought a wrong code on the system, can be fixed by flashing a new rom, dont forget to backup ur stuff
Verstuurd van mijn GT-I9505 met Tapatalk
Hmm dont think that root is my problem.
Isn't there anyone who had this issue and solved it?
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Have you undervolted CPU?
Could be that when you try to put your phone under too much load it doesn't have enough volts to run benchmark so reboots.
Obagleyfreer said:
Have you undervolted CPU?
Could be that when you try to put your phone under too much load it doesn't have enough volts to run benchmark so reboots.
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I had it undervolted but long time ago,made since then about 10 factoey resets.
It seems that it has something todo with my battery cause sometimes my phone reboots with 80% battery and starts with 0%
and the other thing is that i have only these problems if not cbarging.
Bought a new battery at amazon by overnight express,will tell you guys tomorrow whats going on
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Ok it was the battery,got my new one from amazon today and made all kinds of test,and there was no reboot.
Everything runs fine now like before.
I dont get how a 3 month old battery can die but im happy that it works now
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Hi
Are you sure this is battery problem?
what's your first number of battery serial?(new and old battery)
thanks

episodes of screen unresponsiveness after updating to kitkat

Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
nader9999 said:
Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
Click to expand...
Click to collapse
Hello, I have been experiencing moments of "freezing" or unresponsiveness as well.
For me, it seemed to be due to chrome or using power saving mode. (People in another forum were blaming their droid maxxs freezing problem on chrome) I disabled chrome and disabled power saving mode.
Then I started using opera. I experienced another moment of unresponsiveness using opera without the power saving mode.
I was thinking back to the first times that it happened and it seemed to be paired to the wifi download and upload symbol being active in upload and download activity.
I know that correlation does not mean causation, but I think it is worth exploring if the network activity is causing it to somehow hang.
This bizzar occurance made me perform a factory wipe leading to another round of issues involving processing err_0000, but that is another story; sadly, it didn't even fix the issue.
OP, are you still experiencing the moments of unresponsiveness? If you are, have you noticed the events that are correlated with the event?
Has anybody else experienced this or found a remedy?
It could be one of the apps from the play store that is not playing nice with kitkat, but due to the multitude of other issues, I'd say it is a kitkat or touchwiz flaw.
Thanks for any help.
Lago
nader9999 said:
Hi everyone
So I update my N9005 to the official polish kitkat firmware and I've been experiencing episodes of screen unresponsiveness very often. Anybody else has this problem? Anybody managed to fix it?
P.S I'm aware of the counterfeit/unoriginal s-view flip covers issue which I'm having as well but the thread isn't about it.
Hope someone has a solution.
Click to expand...
Click to collapse
I had an issue with screen not responding sometimes .....I figured out it was due to the flip case (original by Samsung). Although lately I haven't experienced that either.
Try using the original non flip case and see if you still have the issue.
Sent from my SM-N9005 using XDA Premium 4 mobile app
pac-mannan said:
Try using the original non flip case and see if you still have the issue.
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I have never had a s-view flip case on mine. I use holster iblason case that has no interaction with the screen.
This only started for me once I upgraded to kitkat.
Sent from my SM-N900 using xda app-developers app
lagoboss said:
I have never had a s-view flip case on mine. I use holster iblason case that has no interaction with the screen.
This only started for me once I upgraded to kitkat.
Sent from my SM-N900 using xda app-developers app
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Hmmm...no idea then...try flashing it again?
Maybe that will help
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pac-mannan said:
Hmmm...no idea then...try flashing it again?
Maybe that will help
Sent from my SM-N9005 using XDA Premium 4 mobile app
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If your phone isnt hanging up and freezing, that gives me hope. I'll gsm reset, clear the cache and then flash.
Thanks
Sent from my SM-N900 using xda app-developers app
pac-mannan said:
Hmmm...no idea then...try flashing it again?
Maybe that will help
Sent from my SM-N9005 using XDA Premium 4 mobile app
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I just cleared the cache, factory wiped, and installed the Russian update N900XXUDNC4 and so far, the phone is a lot smoother. No hangups in the browser yet, but time will tell lol.
It is annoying setting up the phone like new lol. I'll update the post as to if I have moments of freezing or the screen becoming unresponsive.
Sent from my SM-N900 using xda app-developers app
Cheers mate..do tell me how the battery is..if its good I might flash Russian as well ,currently have but flashed
Sent from my SM-N9005 using XDA Premium 4 mobile app
Had this problem too, as well as lots of lag. Reflashed and did a factory reset. Took care of both.
Sent from my SM-N900W8 using xda app-developers app
Battery life is looking good. Power Saving off, bluetooth on and connected to my smart watch.
I made one short call. I don't talk on the phone that much. I mostly use it for Internet browsing, music, and instant messaging/texting. I'll update on Tuesday when I have a full day at school.
Keep in mind though that the n9005 is the lte version. I have a n900, the non lte international variant; our battery life may be different.
Edit: 4/20/2014 same charge 70% 1 day 6 hours bluetooth, wifi, gps, and 1 Gmail account in sync.
Sent from my SM-N900 using xda app-developers app
Even I experienced the same. My phone came with Kitkat installed. Freezing happens when a webpage is loading or the time i turn on Sync etc. strange thing is phone seems smooter when power save mode turned on.
I think it may be a problem that was not fixed until the March 31st 2014 KitKat build. I have been using Chrome heavily since I installed the most recent official rom; I have not experienced any lag or hanging system wide or in the browser. It reminds me of 4.3.
When I wiped and reinstalled the previous rom, I noticed the lag and unresponsiveness right away.
I'm going to use the browser heavily next week. If I have no issues, I think it may be safe to say that the bug was fixed in the latest kitkat with March 31st 2014 build date.
People with lag, do you have the lte variant or the regular SM-N900? I'm starting to think only the SM-N900 are being impacted by sour Sammy updates.
And if you guys wipe your phones, make sure to turn reactivation lock off because it could cause an error that will not recognize your real Sammy account and password. This phone has become stressful; I'm not updating it again lol
Sent from my SM-N900 using xda app-developers app
I just experienced another moment of unresponsiveness using the google search box within the chrome app running DNC4 :/ Going to try the latest Russian KitKat
Sent from my SM-N900 using XDA Free mobile app

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