WiFi disconnects often? - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I'm really happy with the phone so far, but my wifi disconnects fairly regularly and I keep getting a force close on the SMCC Process (whatever that is). Anyone else having problems?

I just read the thread below this and that issue seems similar.
EDIT: I tried turning off the smart wifi, but it still loses connection. The phone still shows that it's connected to whatever wifi signal, but stops downloading. This happens both at home and at work, so I don't believe it's related to the router itself.

I'm seeing the same issue on mine as well. Noticed it last night playing Pandora via wifi. Would play like 3 songs then nothing. I would have to toggle wifi on/off to get Pandora playing again.

jfugate15 said:
I'm seeing the same issue on mine as well. Noticed it last night playing Pandora via wifi. Would play like 3 songs then nothing. I would have to toggle wifi on/off to get Pandora playing again.
Click to expand...
Click to collapse
Sounds like basically the same thing. If I wait long enough, it comes back on its own, but it's faster to just cycle wifi or airplane mode once. It's fairly frustrating, and I even found myself just using 3G to do things last night instead of Wifi.

seems to be a known issue in other S4 forums:
http://forum.xda-developers.com/showthread.php?t=2254568&page=2

Mixed Mode WIFI
I had this exact same problem with my EVO 4G LTE, the problem was the mixed mode WIFI. (B,G,N). On the EVO it turned out to be an easy fix because there was a setting in the WIFI menu to force either B or G. As soon as I selected one mode I had a solid internet connection. The problem here is there does not seem to be an option in the S4 settings to allow this. I have been trying to force single mode on my router to see if that will fix it but my router will not allow me to turn it off either. Pretty serious bug I would say.

WIFI worthless on brand new S4
If you are having issues with this you might want to check this thread out!!
http://forum.xda-developers.com/showthread.php?t=2253471&page=3

it doesn't do it as often as it did with the SGS3 though

I really wish I could find a resolution to this. I'm thinking of wiping my phone and starting over to make sure it isn't an app issue, but man that's a lot of work.

Im having the same issue as well.. Im almost positive its common issue and i would expect it to be addressed in the next OTA

The common link seems to be DLink router. We have a Cisco Linksys router and it stays hooked up solid on that.

I have an Asus router. Don't know if there are usually problems with those or not, but I haven't had any prior issues.

I have a Cisco e4200 stock and a Asus running ddwrt operating as a wireless bridge to extend my network. I had to turn off mixed mode on both devices to resolve the issue. Hope that helps.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

I have the same problem but I have Netgear routers. The one at my house works fine, but at my other location. The wifi drops.

Same problem on dlink

Adding my 2 cents because I have 2 S4's that I've been testing with and I'm getting mixed results... my first post here so I hope I'm doing this right!
I have 2 wireless routers at home:
- DLink DIR-655
- One provided by my ISP (Bell Canada; not sure of the model at the moment)
The DIR-655 is troublesome for BOTH S4 devices; they stay connected for a few minutes (or longer in some cases) but will always end up not transferring data even though they show as having a very strong signal. Turning wifi on/off always fixes the issue for a short period of time.
Knowing that there seem to be compatibility issues with the S4 and DLink router, I switched them both over to the Bell router. Now only one of the devices has the wifi issue described above.
I found it odd that changing the router being used fixed the issue for one of the devices but not the other. I'm now questioning whether one device has a hardware issue or not (doubtful on this, but worth questioning).
Both S4's have the most up-to-date firmware as do all of the routers in the house. No other devices (iPhones, laptops, apple tv, etc...) have any issues with the wifi.
I've tried resetting the routers, forgetting the wifi connection and setting it back up, rebooting the phone, smashing my head against the wall; nothing seems to have worked permanently.
Is it possible that this is a hardware issue and not a software issue? Has anyone else had similar results with multiple devices?

fix....?
this wifi drops are due to the router WIFI signal setting. it will drop it you are using a B/G Mixed signal/ B/G/N Mixed signal. i recommend setting it on 802.11 g. or, if all your Devices in the house have N use N since it has more bandwidth. i use G because of the PS3
Hope this helps resolve the issue for you guys, it sure did for me.

Yurijoejoe said:
this wifi drops are due to the router WIFI signal setting. it will drop it you are using a B/G Mixed signal/ B/G/N Mixed signal. i recommend setting it on 802.11 g. or, if all your Devices in the house have N use N since it has more bandwidth. i use G because of the PS3
Hope this helps resolve the issue for you guys, it sure did for me.
Click to expand...
Click to collapse
Thanks for the suggestion, I can attest that this wasn't a permanent solution for me. After switching to N mode only, the amount of times the issue occurred was reduced, but still happens at least once per day.
It's also a pain when I'm connected to networks where I have no control over the wireless settings (work, public networks, friends networks).

I have a linksys modem and router. Haven't had a single connection issue with this phone as I had with my EVO. As my wifi disconnects and reconnects right away. Lol. First time that has happened. Knocked on wood.
Sent from my SPH-L720 using xda app-developers app

I find it disconnects much less often than the sgs3, but still occasionally disconnects
Sent from my SPH-L720 using xda app-developers app

Related

Frequent disconnections on wifi

Hi guys, not sure if its been brought up before, but my nexus one frequently disconnects from my home wifi, I don't know the exact intervals but once in a while when I check my phone, it'd be disconnected and when i look at the wifi settings, it would say connection unsuccessful and i would have to manually reconnect it. Seems like a major hassle to me, shouldn't be my router either as my laptops and other devices have no such problem.
Some facts:
Router DIR-625 (set on G and N)
Interestingly, my router reports my nexus one on 802.11 N band.. which is curious, I thought it wasn't enabled yet?
The signal strength is about 4 - 5 bars (only seperated by one wall)
Whenever I click on reconnect it reconnects without any problems
Anyone have any idea what might be the problem here?
change your WiFi sleep policy to never sleep. and also the nexus has a WiFi bug. check that setting first though, cause its on by default which I don't know why.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
Dorick said:
..Interestingly, my router reports my nexus one on 802.11 N band.. which is curious, I thought it wasn't enabled yet?..
Click to expand...
Click to collapse
Since 506 it´s enabled
............
I remember having issues with my connection..I upgraded the router software, e voila...
I had similar problems with a DIR-655. I turned off MAC address filtering and updated the firmware (I was 3 years and about 6 iterations behind) and I haven't had anymore problems.
Edit: BTW, The N1 had flawless connectivity on all my other Wi-Fi routers (work, friend's house, etc) which happened to be Linksys

[Q] WiFi problems and questions

My WiFi on the Atrix crashed all my 3 routers (ActionTec/Dlink/Linksys), sometimes after a few minutes, sometimes after several hours.
The routers needed restart after that. Also wired connections were affected.
I tried messing with static IPs and sleep mode, nothing worked!
Now I upgraded my Dlink DIR 655 from 1.11 to 1.33 (supposedly the best).
Things changed
Now my Atrix takes only itself down, the Dlink keeps working for other wireless and wired devices.
The Atrix says its connected and I get the icon with full bars, however no data is transferred. The market and other apps say network error.
I can switch connection over to my other WIfi network and all is good again.
Has anyone seen this behaviour?
Also is there an app that shows me the link mode G or N and the current link speed? I cant seem to find a good app. I would also like to see if I can lock the Atrix to G or N only. Is there such a toggle switch?
Thanks.
Update: Switched connection from Dlink to Linksys and it worked for about 30 minutes then the linkksys crashed (could not reconnect got no IP). Switched back to the Dlink, got connected, good signal but no data. Even after a phone reboot. So I think it might be still on the DLink side although I have Netflix (PS3 wireless) and another PC connecting fine. This and the VOIP mic problems (Skype etc...) bug me the most about the phone.
ive been having this same problem since i got my phone and im still having problems. its pissing me off. cant even use my netflix through the Wii to watch on the big screen
spacev and trapjawmusic, who is your internet provider? I have a POTS+DSL line + WRT54GS and never encountered this problem.
gnahc79 said:
spacev and trapjawmusic, who is your internet provider? I have a POTS+DSL line + WRT54GS and never encountered this problem.
Click to expand...
Click to collapse
centurylink is my isp. i dont know if its my router that is just crappy or my cell phone is interrupting it while the wifi is on and im trying to browse causing the routers wifi to cut everything off thats on wifi

Loosing internet connection over wifi

hi folks,
this happens both my nexus 7 and galaxy nexus from time to time. While connected to my home wifi they will loose internet connection. They are still connected to my router as i can ping devices on the network. I have to disconnect and reconnect to get net access back again. Im using WPA2 Personal encryption on the routher with tkip/aes
Anyone else experience anything simillar? I have no issues on my work wifi.. it stays connected all the time
Cheers,
Mick
I'm curious about this too. Been having the same problem. I've tried two different routers even went back to stock. I use shout cast on winamp when I sleep. Wakes me up when the music stops.
Sent from my Nexus 7 using XDA Premium HD app
seems like there are plenty of users experiencing the same issue
http://code.google.com/p/android/issues/detail?id=35496
Its frustrating as my 7 and Galaxy Nexus are solid as a rock on wifi at work.. both experience the issues at home. I'll try boosting the power output as suggested here tonight and see how it goes
Comment 31 by lamyjeanfrancois, Aug 16, 2012
Changing home router to a wrt-based asus rt-n66u and boosting the output power to the maximum US allowed value of 100mW fixed it for me. Other devices were working fine, even lowly archos 28 mini tablets. It seems that jb is misinterpreting signal strength.
I dont want to run a static IP.
More related to the issue here:
http://code.google.com/p/android/issues/detail?id=34942
Cheers,
Mick
Some testing last night, i upped the output power on my ddwrt router - that didnt stop the issue from happening. Then i went with a static IP. This seemed more stable but i still lost connectivety at one point, only for it to return on its own - before i would have had to connect/disconnect from the access point to restore internet. More testing tonight.. its very frustrating! I dont think its a hardware issue as its happening with both the Galaxy Nexus and Nexus 7. Anyone else having simillar issues?
Same here
I Experience the same, happens almost every hour or so.
All my other wi fi devices have no problems, just nexus 7
Hehehe it seems many of us having wifi range issue. I checked my wifi signal strength thru wifi analyzer app and it seems wifi is solid if only I always have more than -40dBm strength. Which means I needed to be always closer to the router, can't make it when I'm already at my room. Quite annoying but I guess I had to send it to service center.
Tapatalked from my Ace 2
Same problem here....
Weird thing is I have 2 routers connected to each other (dhcp off on second one), having same problem on both routers. I thought it was the internet connection as my HTC Desire does the same thing.
I also tested the nexus 7 wifi with my 3g Desire via hotspot.... and no issues at all for 3 hours+.
So i'm pretty sure its not a nexus issue, unless there are some compatability issues from my nexus to the router.
Ideas anyone?
using static IP at home seems to be stable.. cant understand what different though between work and home that it works fine in the office.. must be a config parameter on my access point at home
vinny86 said:
I Experience the same, happens almost every hour or so.
All my other wi fi devices have no problems, just nexus 7
Click to expand...
Click to collapse

Nexus 4 ruins my home wi-fi !?

Every time i connect nexus 4 to my home wi-fi. Every other device gets terrible connection speed... Before nexus 4 my Nexus 7 had steady speeds up to 20mbps. With nexus 4 connected speeds go down to 5-3 mbps and even when i disconnect n4 from my home wi-fi router still acts really strange and i have to reboot it. Anybody experienced anything like that?
skyrocket727 said:
Every time i connect nexus 4 to my home wi-fi. Every other device gets terrible connection speed... Before nexus 4 my Nexus 7 had steady speeds up to 20mbps. With nexus 4 connected speeds go down to 5-3 mbps and even when i disconnect n4 from my home wi-fi router still acts really strange and i have to reboot it. Anybody experienced anything like that?
Click to expand...
Click to collapse
I have three desktop computers, an iPad, an iPod, a Roku unit, and two smartphones sharing the same wifi signal. My speeds don't seem to vary any regardless of the number of devices sharing it at any given time. I would have to call my service provider if I found myself in your situation.
Buddy3927 said:
I have three desktop computers, an iPad, an iPod, a Roku unit, and two smartphones sharing the same wifi signal. My speeds don't seem to vary any regardless of the number of devices sharing it at any given time. I would have to call my service provider if I found myself in your situation.
Click to expand...
Click to collapse
Yep, same.
To the op, I'd say either reboot the router (which you probably have done) and / or see if there's a firmware update for the router.
If no cure, call your internet provider.
Ok.. Forgot to mentioned that n4 also loses wifi connection from time to time.
Seems like im not the only one.. People post similar problems.
https://code.google.com/p/android/issues/detail?id=40065
my nexus has never dropped wifi connection to any router you may have hardware issues..
skyrocket727 said:
Ok.. Forgot to mentioned that n4 also loses wifi connection from time to time.
Seems like im not the only one.. People post similar problems.
https://code.google.com/p/android/issues/detail?id=40065
Click to expand...
Click to collapse
I have seen this before. It happens in mixed networks (old B laptop used to crash the WiFi AP when G clients were also connected).
1) Check for a firmware update to your router. This is most likely where your issue is. The router speed should drop and increase as needed, but buggy firmware may only keep in last slowest speed until a reboot.
2) Mixed encryption (WPA & WPA2) is a nightmare Force "WPA2 only with AES only" -or- "WPA only with TKIP only". Some clients may try to use WPA with AES and this was what was crashing my AP at the time.
3) If you still have issues, try using "G&N" only, or even force G only. Some older G clients don't hear N traffic, so they just transmit on top of it.
4) Last resort, look for a used router that can run DD-WRT firmware. Personally, I will never go back to OEM router firmware.
Hope this helps...
i used Wi-Fi Analyzer and it showed 2 really strong signals on the same channel.. one being mine and the other someone's else. i manually changed it from 11 to channel 5 and everything back to normal/// 20mbps just like before!
skyrocket727 said:
i used Wi-Fi Analyzer and it showed 2 really strong signals on the same channel.. one being mine and the other someone's else. i manually changed it from 11 to channel 5 and everything back to normal/// 20mbps just like before!
Click to expand...
Click to collapse
Guess your neighbour will be pleased too !:laugh:
Hi every one. I just got my N4 last week and i experiense the exact same thing!!!!
this is realy bad because every time i use the wireless network every body in the house starts complaining because my N4 shuts down all connections here.
It works alright with the main router wich is a thomson. but it fails with the other two routers (that are Belkin - N) that are only access points!
I realy want this fixed because not having internet at home is quite bad!

[Q] Galaxy S4 very slow wifi problem...

Hi! I just bought S4 and my browsing using wifi is extremely slow... things like youtube, web ect. and sometimes shows no connection in browser or yt app although wifi icon shows it s connected... Checked wifi on iPhone - no problem... I am new to android system so could you please share some info how to solve this or should i return the phone... Regards, Stepanooo...
No problem with wifi... work like charm..
stepanooo said:
Hi! I just bought S4 and my browsing using wifi is extremely slow... things like youtube, web ect. and sometimes shows no connection in browser or yt app although wifi icon shows it s connected... Checked wifi on iPhone - no problem... I am new to android system so could you please share some info how to solve this or should i return the phone... Regards, Stepanooo...
Click to expand...
Click to collapse
I had the same problem, repeated on two different GS4 phones today. I tried everything possible to figure out what was wrong but couldn't fix the problem. The phones would connect to my wireless router, but would send and receive data only intermittently. Sometimes, resetting the router, or pulling the phone's battery, or going into airplane mode would be the only ways to get the phone to actually send and receive data, but it would only work for 20 seconds - 3 minutes. Every other wireless device and wired device works on this router, except for the GS4. And the GS4s both worked in-store on their wireless network. My guess is that it's a hardware or software compatibility issue with certain routers. Oh and mobile data worked like a charm.
What kind of wireless router do you have?
Maybe you need to pay your internet bill
Sent from my SGH-T999 using Tapatalk 2
My S4 has the exact same problem on a DLink 655. Works ok on other networks I have tried but on the DLink it will work for about 20 seconds and then data stops flowing. No other device I have has any issues.
To figure out whether the issues is the SGS4 or the SGS4<>your router you really need to try it from some different locations. The i9100 had tons of issues with D-Link routers so perhaps that's what's happening here. My solution when I had issues with my i9100 was to ditch D-Link forever and move to NetGear and I haven't had a problem since (at least at home).
s4 wifi issues
BarryH_GEG said:
To figure out whether the issues is the SGS4 or the SGS4<>your router you really need to try it from some different locations. The i9100 had tons of issues with D-Link routers so perhaps that's what's happening here. My solution when I had issues with my i9100 was to ditch D-Link forever and move to NetGear and I haven't had a problem since (at least at home).
Click to expand...
Click to collapse
Hey guys my at&t S4 16 gig is having the same problems. For me it connects to my d-link 615 for about 2 or three minutes then times out. I have to turn wifi back off and on again for my wifi to kick back on. I'll do some more testing on other routers to make sure its not my s4. Hope its my dlink. If so ill get a none dlink router. Frustration as all hell.. I even connected using pin code and still the same any suggestions guys Thanks. Really don't want to return phone. Thanks
kabobulate said:
My S4 has the exact same problem on a DLink 655. Works ok on other networks I have tried but on the DLink it will work for about 20 seconds and then data stops flowing. No other device I have has any issues.
Click to expand...
Click to collapse
My router is a DIR-655 as well. Looks like this may be an actual issue with D-Link routers? Anybody having issues with another brand of router?
And if it IS an issue with D-Link, who's at fault for the problem? Samsung or D-Link? My 655 has been the most reliable piece of network equipment I've ever owned. It works with everything, except for a Galaxy S4...this is annoying.
Sent from my HTC Vivid.
glad i still have my unlimited data plan. no real reason to click the wifi button... most wifi spots i go near are more bogged down & slower than the s4 lol
slapdaddy said:
My router is a DIR-655 as well. Looks like this may be an actual issue with D-Link routers? Anybody having issues with another brand of router?
And if it IS an issue with D-Link, who's at fault for the problem? Samsung or D-Link? My 655 has been the most reliable piece of network equipment I've ever owned. It works with everything, except for a Galaxy S4...this is annoying.
Sent from my HTC Vivid.
Click to expand...
Click to collapse
yeah i actually got my phone 2 days ago and right out of the box had this problem, i was on other sites saying that the s3 i900 had alot of those issues on 4.2 and 4.2.1 jellybean.. lots of users reporting that when the upgraded to 4.2 ect they started having those issues.. i hope its a jellybean issue not hardware issue.. i agree with you though i have had my d-link 655 for years and never had an issue till now.. i have my s3 and iphone 5 all running on my dlink just fine S4 not so much..
Same problem here - excelent connection at 150 Mbps with my dlink dir-855, but dies quickly. wifi toggle helps. Tried a lot of settings, fixed ip/dhcp, 2.4 / 5 Ghz and etc - problem persists.
i have TP-LINK router but i drained my battery till phone went off then charged till 100% and no issues so far wifi works fine... just wondering why this problem could appear...
Seems like I've found the solution - in router settings, in firewall section disabled "TCP Endpoint Filtering" (set from "Address Restricted" to "Endpoint Independent"). Have not had any issues since than. But can't actually tell if it puts the network to any risk compared to previous settings.
i have also different problem
everything seems good but i have a big problem with wi fi but
when i try it with s2, it is working
whenever i want to access internet with wi fi on s4, in Wi fi menu, it writes -----> in order
1) "Obtaining ip adress..." and later
2)saved,secured
3)Obtaining ip adress...
4)failed to obtain ip
5)newtwork disabled becauseinternet connection is low
my modem's security is WPA*Wpa2 psk
and my modem model is
inca IM-205NX
Samsung galaxy s4 wifi issues
I have the same problem, seems to be a wifi issue with 4.2.2, my router is DIR 655 Dlink, wifi only works if I just connected it then its either slow or disconnects. very frustrating, also I get 3G but its slow.
A family member just got a S4 and is facing the same issue with the DIR655.
I've updated firmware to latest version for my A4 hardware model, version 1.35ww but the problem persists. So I had to bring out another Access Point (TP-Link TL-MR3020)to cater to his needs...
So who should we complain to? the DLink has been serving me faithfully for the past 3 years+, infact the DIR655 was one of the best wireless routers around and I never an issue with any of my wireless toys, until it met the S4...
PsychodelEKS said:
Seems like I've found the solution - in router settings, in firewall section disabled "TCP Endpoint Filtering" (set from "Address Restricted" to "Endpoint Independent"). Have not had any issues since than. But can't actually tell if it puts the network to any risk compared to previous settings.
Click to expand...
Click to collapse
Can you confirm that this fix works for a lengthy period of time? Is it still working? I thought I had fixed mine once (the phone was working for a while) and then it just stopped transferring data altogether. I think tinkering around with some things can make it better or worse, depending on what it is.
yapyj said:
A family member just got a S4 and is facing the same issue with the DIR655.
I've updated firmware to latest version for my A4 hardware model, version 1.35ww but the problem persists. So I had to bring out another Access Point (TP-Link TL-MR3020)to cater to his needs...
So who should we complain to? the DLink has been serving me faithfully for the past 3 years+, infact the DIR655 was one of the best wireless routers around and I never an issue with any of my wireless toys, until it met the S4...
Click to expand...
Click to collapse
Same here. I was contemplating replacing my 655 after 6 years of service without ever having to reset it only because it will not pass magic packets from WAN to LAN...at least the A versions don't (I have A2). And this is becoming more of a frequent problem as of late. Every other device connects without issue, even my mom's S2. I'm on WiFi right now on my HTC Vivid...no problems.
Which brings me to this...everybody in this thread with a 655, please list your hardware version and firmware version. It can be found at the top of the router's web interface page.
Mine is..
Hardware Version: A2
Firmware Version: 1.34NA
Sent from my HTC Vivid.
UPDATE!!!!
jayydoggy said:
Hey guys my at&t S4 16 gig is having the same problems. For me it connects to my d-link 615 for about 2 or three minutes then times out. I have to turn wifi back off and on again for my wifi to kick back on. I'll do some more testing on other routers to make sure its not my s4. Hope its my dlink. If so ill get a none dlink router. Frustration as all hell.. I even connected using pin code and still the same any suggestions guys Thanks. Really don't want to return phone. Thanks
Click to expand...
Click to collapse
UPDATE: seems to be d-link routers in my case. my dad has same d-link 655 and my s4 does the axcact same thing... but i went to starbucks, micky d, at&t hotspots and wifi worked flawlessly.. so in my case, its d-link routers... sucks.. on my way to buy a netgear n600..
delete
dir655
Hardware A4
firmware 1.35 NA

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