[Q] Can't install latest OTA update after unroot - Droid RAZR M Q&A, Help & Troubleshooting

Hey guys,
So I've googled around for this issue but I still have a question that no other thread I've found seems to answer.
A few weeks ago I rooted my Razr M. I froze a couple of the verizon apps (like the google chrome bookmarks) and backed up and deleted the amazon apps, IMDB, and Audible apps with titanium. When the new OTA was released this week I restored and thawed all of those apps, but the OTA wouldn't install. It reached about 1/4 through the bar of Andy and then he would be on his side with the caution sign. The phone would reboot and say that the installation failed. I decided to unroot, thinking that may have been the cause, but I still got the same error. From there I did a factory reset, and I'm still getting the same error.
Here's my question: I saw on a couple threads that a factory reset doesn't restore everything in /system, which is where I'm worried there's a discrepancy that isn't allowing the update. Is there a way to do a harder reset that will completely bring the phone back to stock?
I'm currently on System version 98.12.4.XT907.Verizon.en.US if that helps. Android 4.1.1. Baseband version is SM_BP_1139.000.32.62P.

JadedRescue said:
Hey guys,
So I've googled around for this issue but I still have a question that no other thread I've found seems to answer.
A few weeks ago I rooted my Razr M. I froze a couple of the verizon apps (like the google chrome bookmarks) and backed up and deleted the amazon apps, IMDB, and Audible apps with titanium. When the new OTA was released this week I restored and thawed all of those apps, but the OTA wouldn't install. It reached about 1/4 through the bar of Andy and then he would be on his side with the caution sign. The phone would reboot and say that the installation failed. I decided to unroot, thinking that may have been the cause, but I still got the same error. From there I did a factory reset, and I'm still getting the same error.
Here's my question: I saw on a couple threads that a factory reset doesn't restore everything in /system, which is where I'm worried there's a discrepancy that isn't allowing the update. Is there a way to do a harder reset that will completely bring the phone back to stock?
I'm currently on System version 98.12.4.XT907.Verizon.en.US if that helps. Android 4.1.1. Baseband version is SM_BP_1139.000.32.62P.
Click to expand...
Click to collapse
Sounds like you did not defrost those system apps using titanium backup before you factory reset. I would restore from your stock backup and unfreeze those apps with titanium and try the ota again. The OTA checks for certain bloatware apps before it will allow it to install the update.

slogar25 said:
Sounds like you did not defrost those system apps using titanium backup before you factory reset. I would restore from your stock backup and unfreeze those apps with titanium and try the ota again. The OTA checks for certain bloatware apps before it will allow it to install the update.
Click to expand...
Click to collapse
I definitely did defrost those apps.

I'm having the same issue. Stops at about 1/4 of the way and then restarts. I'm gonna try it again without my Rogers(non-verizon) sim card and see if it works. Maybe it checks which sim card is being used.
EDIT: Didn't work, sim card irrelevant.

If you really want the ota then why don't you try mattlgroff's utility here:
http://forum.xda-developers.com/showthread.php?p=39576818
It will return you back to completely stock with one click and then you should be able to take the ota and reroot unlock if desired
Sent from my XT907 using Xparent BlueTapatalk 2

RSD
vLegend said:
I'm having the same issue. Stops at about 1/4 of the way and then restarts. I'm gonna try it again without my Rogers(non-verizon) sim card and see if it works. Maybe it checks which sim card is being used.
EDIT: Didn't work, sim card irrelevant.
Click to expand...
Click to collapse
I tried using Mattlgroff's method (which i'm sure is fine for most) but seems to be geared towards linux users mostly, and I ran into some issues. I have always used RSD to get back to stock and never had an issue. Check it out How To Restore Stock Firmware on Razr M. This will hard restore your phone to the factory image, as well as unroot it, no need to unfreeze or reinstall bloat. It will also obviously erase the internal SD card contents so make sure you back those up.

Yeah looks like slogar25 and cliMAKtic are right. I tried a few more things and its not working. I'll do an rsd in the next couple days and try the ota again.

I'm going to try rsd sometime tonight, I'll let everyone know how it goes. Thanks for all the help!!

I like rsd too. The point is to return too stock.
Sent from my XT907 using Xparent BlueTapatalk 2

Same issue, stops 1/4 of the way through.
Flashing back to stock with the RAZR M utility 1.10 once my phone hits 100% battery (at 93% now). Will let you know if I can take the update after.

Keep in mind
RSD is great to get back to clean stock, but keep in mind that it will remove your root. After taking the OTA update, you will be running firmware v4.1.2. If you used MotoFail2Go exploit to root your phone originally you should note that the exploit apparently does not work for the updated firmware. Instead you should use motochopper, an updated exploit that works on 4.1.2 to root your phone, developed by Drjbliss over at Droidrzr.

I honestly don't care too much about being unrooted at this point anyway, having root wasn't doing too much for me. I managed to get back to the original stock ICS using RSD and everything worked out! Downloaded one update to 4.1.1, then the second update to 4.1.2, and everything went swimmingly.
Thank you so much for all your help everyone!

Related

[Q] Upgraded without Unrooting

I may have missed this in another thread, so please feel free to redirect me if so...
Without thinking, I updated my Droid with the OTA push and my previously rooted Droid 2 is now not rooted.
I did try to run the oneclick and 1-2-3 root processes. Both end with "your device is now rooted", but of course it's really not. I do have the Superuser APK, but my rooted programs are not communicating with it. And I'm not able to uninstall the Superuser program (thought I'd try to reinstall it). No go.
I had Titanium Backup, ad am wondering if I can wipe my phone and restore it, then upgrade, and root after. I'm a newbie with limited knowledge, so wondering if I've backed myself into a corner on this one.
All feedback appreciated!
Yesterday, I did the same thing you tried and I was successful in rerooting my phone after the OTA update. When you used the 1-click process did you choose option 1 or 2. I tried 2 and it didn't work. I had to chose option 1 (reload everything) to be successful. BTW, remember to make a new recovery backup of the system.
unrooted
xberry said:
I may have missed this in another thread, so please feel free to redirect me if so...
Without thinking, I updated my Droid with the OTA push and my previously rooted Droid 2 is now not rooted.
I did try to run the oneclick and 1-2-3 root processes. Both end with "your device is now rooted", but of course it's really not. I do have the Superuser APK, but my rooted programs are not communicating with it. And I'm not able to uninstall the Superuser program (thought I'd try to reinstall it). No go.
I had Titanium Backup, ad am wondering if I can wipe my phone and restore it, then upgrade, and root after. I'm a newbie with limited knowledge, so wondering if I've backed myself into a corner on this one.
All feedback appreciated!
Click to expand...
Click to collapse
Same issue here - how I fixed
I had already made titanium backups of important stuff - you have to go into applications (that use root) and force stop and clear data. Once this is complete open titanium backup for instance, and you should be asked for super user and then be good to go. Same goes for rest of apps that need root
OTA update Loop?
i have my d2 rooted after the ota 2.2 update. i just received a notification to accept the most recent OTA update ... whatever it is... and assumed it was one of my apps as i didnt read it thru completely b4 tapping 'ok'. now it is stuck in a download, reboot, update, "update unsuccessfully installed", redownload, reboot...........
is there a way to cancel the update? i dont really care if i have it or not
or some way to stop this process aside from the airplane mode i had to set it to so it would stop this madness
So you can do the OTA update without having to unroot and reroot?
Great advice from all - thanks! I'm not sure exactly what fixed it, but I ran DOROOT several times, did the unplug/plug when it hung for a minute, force closed/cleared data from previously rooted items, and also put phone into 'charge only' mode when USB Debugger would not run.
Finally - success! My advice to users with this same issue - try and try again.
Thanks all!

Atrix won't update (no mods done, just aRoot)

Since the update never popped up, I never realized, or thought about, why my atrix never received the update notification. The only thing I have ever done to this phone is use aRoot on it, and installed a couple of launchers. I never froze anything in titanium. I MAY have uninstalled some ATT programs when I first got it but I'm almost positive that that didn't affect the updating.
What are the files I need to make sure that my updater is running correctly? I don't want to resort to reflashing my SBF just yet. Thanks in advanced!
EDIT: Actually, I'll just factory reset my phone first!

[Q] Did I f* up my Play?

Hey guys. I hate making my first post a really noobie question but here it goes.
I just updated my rooted Xperia Play to 2.3.3 and it erased and/or re-wrote all of my system apps. I stupidly converted some of my downloaded apps into system apps using Titanium (because system apps turn red on the list. It helped me quickly figure out what was external and what was internal. Stupid, yes, and more trouble then it was actually worth.) so those apps were lost. Didn't matter, I had backups but I lost my root so I couldn't access them.
Forgetting what I used to root my phone originally I decided to use z4root after reading about it somewhere. The site I got it from is usually trust worthy but when I downloaded the file my OfficeScan (its a school bought computer) warned me of a potential virus threat. I wrote it off as just the pop-up ad and un-zipped and transferred the file to my phone. I still am not sure if it was a virus or not... Running z4root it got up to "acquiring shell root..." or something like that before kicking me back to the home screen with no change. I, again, stupidly, re-ran it several times without rebooting between each attempt. Giving up I then realized to reboot. Strangely rebooting was A LOT faster then it was usually is and I don't know if that was z4 or 2.3.3.
Anyway I remembered that I used Gingerbreak last time and re-installed that. I made several attempts with that with no change either. Too many to count, but at least more than 8. Several attempts I got a call or a text and, checking them, ended the process. 2 attempts I left running for about half an hour (I know that the instructions say it will never take more then 10 minutes) and some I ended with a battery pull after more then 10mins(as per instruction).
So I guess I have several questions:
1. How bad did I f* up, If I did so?
2. Any suggestions on how to re-root/fix it?
3. Will switching to an empty SD card, successfully rooting it, and switching back to the full card still keep the root?
4. Does an in phone factory reset work the same as flashing the same rom or will I need to actually flash that new rom?
5. If I do need to flash, where can I find a regular Play rom? Or do you have suggestions about a better rom?
6. Is the fast reboot the work of the half done, possibly a virus, z4root process or just the 2.3.3 update?
7.Lastly Was this tl and you ;dr?
Normally, I wouldn't care if there was no fix; My phone boots much faster, I didn't lose all my apps and only some apps launch a little slower then before. But I made tons of progress on Zenonia 2 and I want my back ups for that... lol.
Any help appreciated. Also thanks for putting up with a noob that's writing way to formally
1. Messing with the system apps, and not backing them up probably caused you to not have an OTA update. I'm guessing you flashed it? Not restoring anything and not doing an OTA was mistake number one. Trying to use z4root was mistake number 2.
2. Get the generic UK firmware from here http://forum.xda-developers.com/showthread.php?t=1097591
-Flash that with Bin4ry and Androxhyde's flashtool
-Put in your carrier's APN settings, configure your google account, wifi etc. etc.
-Get Gingerbreak 1.2, run it(I used Astro to open the apk, and you need uunknown sources enabled).
Gingerbreak only worked for me when I formatted an SD card right before running it. I used a spare that was lying around, not the usual one with all my data, and I suggest you do the same if you kept your titanium backups. Hopefully you'll get rooted after about 3-5 minutes. Do not mess with any apps/bloatware after you have the root.
-After you have root, go into the settings menu and start an OTA update.
You should now have 2.3.3 WITH root.
-Once the phone is updated, install Titanium Backup and start backing up your old apps from before you messed up the phone and lost root.
-At this point feel free to remove the bloatware, but make sure you back it up in titanium for later.
3. Switching SD cards won't affect root at all.
4. A factory reset will reset whatever ROM was installed last. In other words, you can't revert back to 2.3.2 with a reset, it'll just reset 2.3.3 - It's really just for wiping data and settings.
5.The regular play ROM is the UK generic I posted above. The only "better" roms are customs that you need an unlocked bootloader to install. Currently they're still buggy and in development and not worth getting unless you like incomplete ROMs with bugs, and wanna lose the ability to update normally. Both OTA updates and the Sony Ericsson Update Service will brick your phone once the bootloader's unlocked.
6. My phone was booting a bit faster after updating to 2.3.3, and became even faster after removing some bloatware.
-Root doesn't speed up the boot process.
-I highly doubt an Android phone would have a virus that makes it boot faster, it's probably just from the update.
7. No, it wasn't. No, I didn't.
Thanks for the (semi-)quick response. Been browsing around the web with this tab open, constantly refreshing like a creep. I'll try your advice soon but its like 3am, just wanted to say thanks and love your Stocking pic.
Btw is there a difference between A US, UK or CAN rom or do those even exist?
The only real differences are carrier specific apps, and some versions have different games installed.
Sent from my R800
Seems like I was to late to flash and the link to the rom you gave me may have been updated to 2.3.3 as well. I was looking for a Canada/Rodgers rom anyway but the forum search isn't turning up anything and google seems to hate me...
Help anyone?
The link was for 2.3.2 in the generic.
The only rogers rom available is for 2.3.3 so you won't be getting root without an unlocked bootloader with that one.
Just follow the directions and it should be fine.
The rogers apps are available in the android market separately.
Sent from my R800

[Q] Major Issues on 4.3

Ever since my OTA update two days ago, I've had nothing but serious issues with my N7. I was stock rooted before and regularly backed up my files. Since the update, my N7 has been horrendously slow. It takes forever for any of the app icons or widgets to load. I just re-rooted tonight and have been waiting now for 17 minutes, and still the pages haven't properly loaded; they're all still blank. When opening apps, it'll either be so slow that I get the message saying either to wait or just close it. Other times when trying to open apps, it'll just hang indefinitely. Swiftkey is pretty much unusable, it's so slow. Everything is just so frustratingly slow now. How can I fix this? Is anyone else having this problem? 4.3 has been nothing but a nightmare for me. It's made my N7 unusable.
Lakilaulea said:
Ever since my OTA update two days ago, I've had nothing but serious issues with my N7. I was stock rooted before and regularly backed up my files. Since the update, my N7 has been horrendously slow. It takes forever for any of the app icons or widgets to load. I just re-rooted tonight and have been waiting now for 17 minutes, and still the pages haven't properly loaded; they're all still blank. When opening apps, it'll either be so slow that I get the message saying either to wait or just close it. Other times when trying to open apps, it'll just hang indefinitely. Swiftkey is pretty much unusable, it's so slow. Everything is just so frustratingly slow now. How can I fix this? Is anyone else having this problem? 4.3 has been nothing but a nightmare for me. It's made my N7 unusable.
Click to expand...
Click to collapse
Try booting recovery and clearing the cache. But I really don't know if that'll work.
Otherwise you can trying factory resetting and restoring from one of your backups.
If that still doesn't work you could download a stock 4.3 image and flash it. Then restore your backup.
Sent from my Nexus 7 using xda app-developers app
theaftermath said:
Try booting recovery and clearing the cache. But I really don't know if that'll work.
Otherwise you can trying factory resetting and restoring from one of your backups.
If that still doesn't work you could download a stock 4.3 image and flash it. Then restore your backup.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i was rooted / open bootloader made a huge mistake re-locking the bootloader without backup lol duh:silly: so it wiped the whole tab went to 4.2.2 locked bootloader and non root. so i just ota updated to 4.3 re-installed any apps that i remember and google didnt automatically download. now i have a fresh system with no crap all over the place in the files and lots of storage ..... i will fill it with crap again lol but yeah now rooted 4.3 smooth as hell and fast as f***
Lakilaulea said:
Ever since my OTA update two days ago, I've had nothing but serious issues with my N7. I was stock rooted before and regularly backed up my files. Since the update, my N7 has been horrendously slow. It takes forever for any of the app icons or widgets to load. I just re-rooted tonight and have been waiting now for 17 minutes, and still the pages haven't properly loaded; they're all still blank. When opening apps, it'll either be so slow that I get the message saying either to wait or just close it. Other times when trying to open apps, it'll just hang indefinitely. Swiftkey is pretty much unusable, it's so slow. Everything is just so frustratingly slow now. How can I fix this? Is anyone else having this problem? 4.3 has been nothing but a nightmare for me. It's made my N7 unusable.
Click to expand...
Click to collapse
try completely wipe your device, make sure you backup everything you need to the emulated /SDCARD and back that up onto your PC. Then do a fresh reinstall. Also check background apps, some malware might be the problem
chismay said:
i was rooted / open bootloader made a huge mistake re-locking the bootloader without backup lol duh:silly: so it wiped the whole tab went to 4.2.2 locked bootloader and non root. so i just ota updated to 4.3 re-installed any apps that i remember and google didnt automatically download. now i have a fresh system with no crap all over the place in the files and lots of storage ..... i will fill it with crap again lol but yeah now rooted 4.3 smooth as hell and fast as f***
Click to expand...
Click to collapse
Well there you go. I also made the mistake of relocking once upon a time.
Sent from my Nexus 7 using xda app-developers app
So I backed up all my stuff through Titanium Backup to Dropbox and did a factory reset. After reinstalling everything, I reboot the device. Now it won't get past the colored X. What do I do now?

Verizon G3 VS985 update not asking to download

I didnt see a thread already but my G3 started downloading an update this morning without me accepting or saying anything at all. Obviously with Root and TWRP(Bump) I did not want this. I pulled down the notification bar long pressed on the update download, hit app info, then force stopped the app. I went into Titanium backup, made a backup of System Updates 1_13_10_0 then uninstalled it. I don't know if the download will come back but I don't think so. Also the update was 220ish MB and I have no issues with the phone after uninstalling this. Sorry I didnt get a chance to take a picture of the update since it was almost done lol.
System Updates Frozen
I have the System Updates App frozen in Ti BU. Haven't gotten any hint of an update and I hope it stays that way.
Same thing happened to me it tried installing the update all on its own luckily it said waiting for wifi network to update so I froze the system updates app with titanium back up.
RyanEJ25, I experienced the same thing as you. I have a Verizon LG G3 (vs985), rooted.
Trying to get more info on this system update and what it contains. I don't think it's Android 5.0 lollipop update, but more like a Verizon bug update/improvements.
I tried to run the system update that was downloaded via WIFI, but it failed due to my LG g3 being rooted.
Before I go down the path of backing everything, unrooting and upgrading and then re-rooting, just wanted to make sure the update is worthwhile.
-Kevin
RyanEJ25 said:
I didnt see a thread already but my G3 started downloading an update this morning without me accepting or saying anything at all. Obviously with Root and TWRP(Bump) I did not want this. I pulled down the notification bar long pressed on the update download, hit app info, then force stopped the app. I went into Titanium backup, made a backup of System Updates 1_13_10_0 then uninstalled it. I don't know if the download will come back but I don't think so. Also the update was 220ish MB and I have no issues with the phone after uninstalling this. Sorry I didnt get a chance to take a picture of the update since it was almost done lol.
Click to expand...
Click to collapse
trailrunner76 said:
RyanEJ25, I experienced the same thing as you. I have a Verizon LG G3 (vs985), rooted.
Trying to get more info on this system update and what it contains. I don't think it's Android 5.0 lollipop update, but more like a Verizon bug update/improvements.
I tried to run the system update that was downloaded via WIFI, but it failed due to my LG g3 being rooted.
Before I go down the path of backing everything, unrooting and upgrading and then re-rooting, just wanted to make sure the update is worthwhile.
-Kevin
Click to expand...
Click to collapse
The main thing that threw me off was that USB charge modes have changed. Charge and internet connection are removed from PC connections other than that its general improvements to the keyboard and docs and stuff.
You can temp unroot, take the update, then reroot assuming Verizon didn't load a bullet that kills root.
Voodoo OTA Root Keeper
Sent from my VS985 4G using XDA Free mobile app
I'd tend to avoid the update, at least for now, if you want to keep root and twrp. Seems to be a number of people mentioning issues, including trouble reverting to 10b.
I also froze "System updates" with TiBU, going to stay on 10b until things clear up. Freezing that app seems to do the trick.
Why are you posting here, instead of the Verizon forum: http://forum.xda-developers.com/verizon-lg-g3/general
If you take the update, you can't re-root and you can't roll back.
Some people have maintained root after updating.

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