Weird defect on screen. - Nexus 4 Q&A, Help & Troubleshooting

Hello , I've had my Nexus 4 for about two weeks now. Tonight I was looking at an app that had a solid white background and I noticed in the upper right portion of my display a small anomaly. It's hard to see it directly in front of you. But if you look at it at an angle from the bottom ( I was laying in bed looking upwards towards the phone) you an kinda see it. It's almost like a line in the screen. Where you can almost see light behind it. It's about a 1/8 inch. It's brighter towards the screen but fades out more in the middle of the screen and doesn't go all the way across. Anyone know anything about this? If I have to send this back for warranty do I need to flash back to stock? Is Google like everyone else or are they cool with the flashing.. I would like to get this fixed. It's small but now I can really notice it... Anyone else got an opinion or thought?
Sent from my Nexus 4 using xda app-developers app

The rule is if you're not happy, get it exchanged. Mine has really barely visible lines on white screens, but I don't really notice it. But I still might give google a call...I have had it since November though...

666fff said:
The rule is if you're not happy, get it exchanged. Mine has really barely visible lines on white screens, but I don't really notice it. But I still might give google a call...I have had it since November though...
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Click to collapse
Called Google last night and ordered a replacement. Is it necessary to return everything to stock? Will they try to give me a hassle over warranty replacement with a custom rom? Yeah now that I've seen it it's driving me crazy lol...
Sent from my Nexus 4 using xda app-developers app

For some reason my screen has a bunch of little squares and lines when my screen is turned off. Seems a little odd but don't know if this is normal? Maybe just how the display is?
Sent from my Nexus 4 using xda premium

jcnbama said:
Hello , I've had my Nexus 4 for about two weeks now. Tonight I was looking at an app that had a solid white background and I noticed in the upper right portion of my display a small anomaly. It's hard to see it directly in front of you. But if you look at it at an angle from the bottom ( I was laying in bed looking upwards towards the phone) you an kinda see it. It's almost like a line in the screen. Where you can almost see light behind it. It's about a 1/8 inch. It's brighter towards the screen but fades out more in the middle of the screen and doesn't go all the way across. Anyone know anything about this? If I have to send this back for warranty do I need to flash back to stock? Is Google like everyone else or are they cool with the flashing.. I would like to get this fixed. It's small but now I can really notice it... Anyone else got an opinion or thought?
Click to expand...
Click to collapse
Had the same problem. Looked like a crack under the glass. Got a replacement that is much better. I reflashed Mine to stock before sending back though not sure if it's necessary.

DO reflash & relock bootloader.

The rule is if you're not happy, get it exchanged.

hufqnjhu said:
The rule is if you're not happy, get it exchanged.
Click to expand...
Click to collapse
Anybody else seen this guy in threads just repeating what someone else says?
Sent from my Nexus 4 using xda app-developers app

Related

Dust under the screen

So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
Sent from my PC36100 using XDA App
ajk511 said:
So I have noticed a fairly large grouping of dust has collected under my screen on the top left corner. Just wondering if anyone else has run into this and how did you get it taken care of?
Sent from my PC36100 using XDA App
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Click to collapse
Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.
jxr94 said:
Happens to a lot of people including myself. I just deal with it since I can only see it during the day in the sun. You can take it to the spring store and they might fix it for you.
Click to expand...
Click to collapse
...or so you think:
http://forum.xda-developers.com/showthread.php?t=948417
I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.
brandenk said:
I have recently noticed the same thing in the same upper left corner. I switched from my oversized battery and cover back to the original battery and cover to see if that helps prevent it from getting worse.
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I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App
I have the same problem in the upper-left hand corner. I didn't have an extended battery until today. Completely stock, even got the dust while I had my screen protector on. I do notice that my phone has what I think is called "screen separation". Sometimes when I press down on the screen, it feels strange like it is separated. Hasn't affected the operation of the phone, but it's not too big of a deal for me to take back to Sprint yet. I only notice the dust when the screen is completely black and in direct light, too.
ajk511 said:
I've been using a different back as well, for the powermat charger. I wonder if that is what caused it. Well, off to the sprint store I guess. We'll see what they say.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I actually noticed the dust under my screen about two weeks ago and have not made it to the sprint store yet. Should I even bother going there or are they not going to do anything for me? I have the Total Equipment Protection as well.
I've noticed dust under my screen as well. What sucks is the dust is right on top of the front facing camera ....maybe this weekend I will take it to the sprint store and see what they say.
Yeah I have it too, also have a blown speaker for the 2nd time -______-. I took it in to get fixed and they gave me a new screen (awesome) but forgot to put a earpiece back in. Looks like im just ignoring the 2nd time i got dust under the screen and gonna fix the rear speaker myself, or try to at least.
If they have any displays in stock, they'll replace it on the spot. Just make sure you tell them you want a brand new component. The store I took it too put a display that was all scratched up and nicked on the edges on my phone as if I wouldn't mind. How insulting!

[Q] Screen Issues, Discolorization

So today I noticed my phone had a purple blotch on it and well I thought nothing of it until I saw more of it at the bottom and when I turn the brightness up it gets even worse all over the screen on my phone. I've found one other person with this issue and they hadn't received any help, so I'm coming to you guys to ask you as to whats going on with my screen. Some information as follows, I am using the RandomRom with gingerbread and the modem is EI22.
my phone is kinda doing the same thing..
but. I took my phone in because the screen wouldnt come on..
and when I got it back the screen colors was all messed up..
I asked them about it.. and they said thats how I Gave it to them..
which is a lie.. but I didnt want to give them my phone back for another 4 to 6 hours..
I plan on taking it back.. but right now I'm too lazy to unroot my phone and put it back to stock.. then give it to them for god knows how long..
people say my phone screen looks like a old school GameBoy Color screen..
right now I don't even notice it anymore.. I got use to it.
so when ever I do decide to get it fixed.. its gonna be like I got a brand new phone..
Right, so does anyone know why this happens?
Wepolization said:
Right, so does anyone know why this happens?
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Had mine serviced last week. Its the ribbon for the screen. Covered under TEP if ya got it. At least this what the issue sound like. If you guys are anything like me, its probably from over clocking and such.
Sent from my SPH-D700 using xda premium
Well I didn't overclock my phone, unless the ROM I installed did that itself.
So is this covered by Sprint for free? I can't exactly afford another replacement.
It's entirely pink now and the bottom itself is progressing to a darkish blue blotch and slowly replacing the pink.
Wepolization said:
Well I didn't overclock my phone, unless the ROM I installed did that itself.
So is this covered by Sprint for free? I can't exactly afford another replacement.
It's entirely pink now and the bottom itself is progressing to a darkish blue blotch and slowly replacing the pink.
Click to expand...
Click to collapse
As long as you have the insurance, yes, its free.
Sent from my SPH-D700 using xda premium
Well I think we have insurance on the phone, but I'm going to run it into the store sometime this week. I'm gonna keep checking this thread though for any updated information. But on a short note... when I got this phone replaced, the left side of the screen could be pushed up more than the other side. In my experience of having this phone a few times it has never done that so I assume it's on the department stores part. But do you think it has anything to do with my issue of this funky screen?
Wepolization said:
Well I think we have insurance on the phone, but I'm going to run it into the store sometime this week. I'm gonna keep checking this thread though for any updated information. But on a short note... when I got this phone replaced, the left side of the screen could be pushed up more than the other side. In my experience of having this phone a few times it has never done that so I assume it's on the department stores part. But do you think it has anything to do with my issue of this funky screen?
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I guess anything is possible but it sounds exactly like my issues.
Sent from my SPH-D700 using xda premium
Okay so here's an update I haven't had it replaced yet but the screen is now tinted blue with black coming from the bottom. I managed to bring my phone back to Stock EC05 after bricking it apparently. So the download mode triangle is stuck on the uh overlay of blue and the entire bottom is basically black.

Who isn't going to RMA due to screen raise?

Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
x4sper said:
Thoughts?
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Click to collapse
Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237
Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.
Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2
I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.
Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7
I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).
Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).
Why can't I get through Googles own support site to do a rma on my Google device? Wtf
Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.
Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium
If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...
I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.
Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
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Click to collapse
You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...
Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2
x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
Click to expand...
Click to collapse
Me, because both of my Nexus 7s are free of this, or any defects.
Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app

Screen ripple fix?

Is there anyway to fix the screen ripple?
Sent from my iPhone using Tapatalk
In the words of the virgin Mary, come again?
Sorry. I was wondering if there was a fix for when you pressed down on the side of the screen and it started to ripple like an lcd
RMA it like I did yesterday.
Sent from my Nexus 7 using xda app-developers app
ncvikingx97 said:
Sorry. I was wondering if there was a fix for when you pressed down on the side of the screen and it started to ripple like an lcd
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Click to collapse
It ripples like an lcd because it is an lcd.
Sent from my LG-P999 using xda app-developers app
Yeah, I dont think an rma is going to fix this. Don't squeeze it so hard... fixed.
Mine does it as well, so not knockin ya but. It has yet to be an issue in actual real life use. Sure you can sit there and pinch the thing, but just stop, and you'll never notice it again.
I am very OCD about my devices. Honestly, as long as I know that nothing is wrong with it in that category, I will be fine
I noticed the ripple on two of the three N7's I tried. While I think it probably SHOULDN'T be happening (i.e., it represents an underlying design and/or manufacturing flaw), I don't think it will cause any issues. Like the screen lift, it's one of those things where it's technically a defect, but it's not likely to cause any performance or other issues.
If I hadn't had other problems with mine, I'd have put the best N7 in a case and forgotten all about those two issues.
What were your other problems
My first one had pretty good screen seperation all along the left side, and pretty bad lightbleed from the left side.
My new one has barely any lift (just a 1 inch section, about a third the way up on the left side), but has the lcd ripple.
The screen seperation isn't even noticeable unless you lay it flat and look across the glass and this one feels solid, the first one was spongy.
I can handle the ripple, because it only happens when im messing with it, trying to make it happen.
regalpimpin said:
Yeah, I dont think an rma is going to fix this. Don't squeeze it so hard... fixed.
Mine does it as well, so not knockin ya but. It has yet to be an issue in actual real life use. Sure you can sit there and pinch the thing, but just stop, and you'll never notice it again.
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Click to collapse
Tried it on mine. I am kind of shocked at how hard it had to press to get it to ripple. I am hoping get that the op has a worse case than I do because if not this is crazy. I would never pinch that hard I every day use.
Sent from my Nexus 7 using xda app-developers app
ncvikingx97 said:
What were your other problems
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Click to collapse
Dead pixel on one, and a putrid yellow tint on the other two.
Sent from my iPad using Tapatalk HD
Just found another stuck pixel. Prob going for a return

[Q] Dent under the glass/screen? Please help.

Hello everyone.
I have notice a problem with my nexus 4.
It's like it's a dent under the screen that's only visible when light is reflected on it. And it's only visible from the side.
I'm really confused because its not really affecting the screen when it's on and dosent seem to cause any problems.
I've found a video on YouTube were a guy filmed how nexus to show how it looks.
He has he's phone up side down sp you have to look at the top off his screen on the video. It's most visible at the end of the video.
Can you guys please look at the video and after at your phones and look if you have the same problem.
http://m.youtube.com/watch?v=YMMOdbtMjEA
Even if you don't see it, please write and let me know.
Replacement
I don't see the problem, but I'd definitely call Google and explain what's going on. I bet they will send you a replacement.
RyanDodd said:
I don't see the problem, but I'd definitely call Google and explain what's going on. I bet they will send you a replacement.
Click to expand...
Click to collapse
Okay. But I live in Sweden so I can't really call Google. But I will try to go to the store where I bought the phone to get a new phone.
But the thing is that I do think that many people have this but haven't noticed it. I mean, it's really hard to see. But now that I know it's there. I see it all the time when the screen is off and when the light hits the screen.
Sent from my Nexus 4 using Tapatalk 2
If' the screen works, what's the problem?
ismethajametovic said:
If' the screen works, what's the problem?
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Click to collapse
I don't know. I guess it bothers me that the screen is dented.
Sent from my Nexus 4 using Tapatalk 2
I have this too, top left corner, you can only see it when the light hits it at a certain angle. The thing is the screen is unaffected by it so i'm tempted just to ignore it as the rest of the phone is perfect :good:
Okay. It seems like I'm not alone at least. You haven't noticed any trouble with the phone?

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