[Q] Nexus Q stops playing music after 20 min - Nexus Q Q&A, Help & Troubleshooting

I have a Q that stops playing music after 20 min and displays "music player has stopped". When I restart it, it displays "cannot play the stream you requested". It still shows I'm connected to the Q and allows me to add music to it but will not allow me to play music until I reset it by unplugging it and plugging it back in. It then will play for another 20 to 30 minutes before it displays the same message again. I've tried using the Ethernet connection as well instead of WiFi...still has the same issue.
Any ideas? I'm getting frustrated...so any help would be greatly appreciated.

Fit101 said:
I have a Q that stops playing music after 20 min and displays "music player has stopped". When I restart it, it displays "cannot play the stream you requested". It still shows I'm connected to the Q and allows me to add music to it but will not allow me to play music until I reset it by unplugging it and plugging it back in. It then will play for another 20 to 30 minutes before it displays the same message again. I've tried using the Ethernet connection as well instead of WiFi...still has the same issue.
Any ideas? I'm getting frustrated...so any help would be greatly appreciated.
Click to expand...
Click to collapse
Ditto - it was acting this way a while ago, but only over the last few days has it gotten like this. I've got 10k+ songs up on Play (and yeah, I use the service to buy music when possible) - so this ranks as extremely annoying...
Cheers!

The interesting thing is that in my Google Music account it shows what devices I have that are authorized to access Google Music, however the Nexus Q does not show up on that list. This is concerning to me, I wonder if it has something to do with why the Q is shutting music down intermittently like that.

I don't think the Q has ever shown up in the authorized device list (and don't think it should since anyone should be able to play music through it).
As for the issue playing music - I see this as well on all of my Qs (3) and it sucks.

I know this is unsupported hardware - but at least for me, this device sort of fulfills the promise of what makes Play Music 'tick' - and I use it as intended daily. So this thing just blowing up and not working (and I was just about to grab another from eBay) - blows, hard. Since there's nothing to replace it at the moment aside from moving to another 'ecology'.... (Sonos, etc)...

It seems that it stopped working correctly for me somewhere around the last update of the Play Music app (no hard data on this, just seems about the right timeframe to me). So I'm hoping another update fixes it. As I said, I have 3 Qs and all of them have this problem so getting another from ebay won't fix your issue (EDIT: misread your post on reasons for getting another...I'm holding out hope that i/o this year will shed some light on future support of these devices - if not, as long as they keep them working as they were i'll be happy enough).

I am also having a lot of connectivity issues with my Q lately. I was starting to think it was my rom on my phone causing it but am now starting to wonder if this is a server side issue with google play.
I am running AOKP PUB, Franco r102 and the volume boost mod on my nexus 4. I previously was running stock and feel like these issues were not happening until flashing these roms / mods.
Edit : good theory about the google play / services update.

natojohnsonwros16838 said:
I don't think the Q has ever shown up in the authorized device list (and don't think it should since anyone should be able to play music through it).
As for the issue playing music - I see this as well on all of my Qs (3) and it sucks.
Click to expand...
Click to collapse
I would think that considering you need a Android device to initially sync it with your Google Music account, you're accessing your music account as one of your devices and therefore should show up on your device list...but I could be wrong.

I don't think that was ever right - remember, a Nexus Q can play content from _any_ compatible device's content stream - it piggyback's that device's authorization for a specific track or video - that's why it works well for groups... anyone can add any of _their_ content to it's playlist.
So I don't think device or account specific auth is the core issue. I think it's related to lack of updates as the play service backend changes, certainly - but little else...
I sort of think that Googlers themselves with Nexus Qs that see these issues will ultimately come to our rescue - but it will be slow to happen...

Same problem with my nexus q and the latest Google music update.
Sent from my Nexus 4 using xda app-developers app

So is this Q a paperweight? What to do?

i created a google group describing the issue. Please star it so we can get an official response.
https://productforums.google.com/fo...oid-devices/other-google-products/0a0nDlo7Bz8

agalvin13 said:
i created a google group describing the issue. Please star it so we can get an official response.
https://productforums.google.com/fo...oid-devices/other-google-products/0a0nDlo7Bz8
Click to expand...
Click to collapse
Done!

My response keeps getting deleted ?

After seeing this thread I've been playing music for over an hour with no issues. Maybe its fixed? Maybe it only effects some users?
I should add that I'm using both a stock Nexus 4 and a Nexus 7 to control the Q.

El Daddy said:
After seeing this thread I've been playing music for over an hour with no issues. Maybe its fixed? Maybe it only effects some users?
I should add that I'm using both a stock Nexus 4 and a Nexus 7 to control the Q.
Click to expand...
Click to collapse
Are you dropping one song at a time on the Q or are you sending a whole play list and letting it run?

Fit101 said:
Are you dropping one song at a time on the Q or are you sending a whole play list and letting it run?
Click to expand...
Click to collapse
First, I played a short 28 min album from my Nexus 7. Then, queue'd up a few songs from my N4 to play after the album was over. Played without an issue.
I've scrolled through tracks just to test that out as well.
---------- Post added at 09:46 AM ---------- Previous post was at 09:34 AM ----------
Looks like I've spoken too soon. Just ran into the "couldn't play the stream you requested" problem. The blue ring is on my tv with the track info floating over it. Nothing is playing.

El Daddy said:
First, I played a short 28 min album from my Nexus 7. Then, queue'd up a few songs from my N4 to play after the album was over. Played without an issue.
I've scrolled through tracks just to test that out as well.
---------- Post added at 09:46 AM ---------- Previous post was at 09:34 AM ----------
Looks like I've spoken too soon. Just ran into the "couldn't play the stream you requested" problem. The blue ring is on my tv with the track info floating over it. Nothing is playing.
Click to expand...
Click to collapse
Yes, sounds like you are sharing the same issue we are. There's an old saying "Misery loves company"...I just hope Google gets off their rear end and fixes this. I built a whole kiosk at my business dedicated to the Nexus Q and the ability to allow my members with Android devices to stream music to it. Now I kind of feel like an arse.

I wonder who we can get a hold of to let Google know about the issue. I have a feeling contacting support would be useless. Anyone know who the engineers were that worked on the Q? I wonder if we could ping them on G+ or something. I'm sure there isn't a big enough user base for the tech sites to cover it, so going that route wouldn't work either.
I mean I love the Q but it does 2 things and 1 of them doesn't work. That should be a big enough issue for Google to fix.

El Daddy said:
I wonder who we can get a hold of to let Google know about the issue. I have a feeling contacting support would be useless. Anyone know who the engineers were that worked on the Q? I wonder if we could ping them on G+ or something. I'm sure there isn't a big enough user base for the tech sites to cover it, so going that route wouldn't work either.
I mean I love the Q but it does 2 things and 1 of them doesn't work. That should be a big enough issue for Google to fix.
Click to expand...
Click to collapse
I did contact Google tech support in the beginning when it first started happening, and have been in contact with them via email ever since. Because of the limited quantity of units out there, the tech support has very little data, nor much ability to help. I have also emailed them a link to this thread in hopes that it would spark some deeper tech support. It may help if we all follow that route, Maybe the squeaky wheel gets the grease? LOL

Related

AmazonMP3

i extracted and created the cab based on the HD2 leaked rom....havent used it to download anything, but here it is...you can thank me individually
Anyone have a short description of what this app does?
it allows you to purchase mp3's through your phone using amazon
Thanks. I will try it out since I purchase most of my mp3's through Amazon. I can't seem to preview songs on PIE or Opera 10. So I have been using SkyFire to listen to and purchase songs on Amazon. For those of you that don't know, once you set up your "one-click" purchasing options on Amazon you simply click, then tell navigate to where you want the mp3 saved and you have a truly portable high-quality mp3. Much better quality than iTunes (I feel sorry for those folks still using iTunes).
first of all thanks for doin this, i've been looking for an amazon mp3 app for months. so far it seems to be workin great, haven't bought anything yet, but will update once i have. again good job and thanks
Has anyone purchased anything with this yet? I keep getting "User authenticated: Fail"
jcmoneta said:
Has anyone purchased anything with this yet? I keep getting "User authenticated: Fail"
Click to expand...
Click to collapse
Same here. I love the potential of this app, but for now it is easier for me to go through Opera or Skyfire. Here are the issues I am having:
The login settings seem to stick, but I also get the above "User authenticated : Fail"
After a search that brings up multiple results I can preview the song in many mp3 apps (TCPMP, WMP, PocketMusic). With all of these players, after I finish the preview and go back to the Amazon window, it goes back to the home page and I lose my search. In other words I cannot preview more than one song per search. So i have to do the search all over again to get to a second or third preview.
If I close the player that was previewing my mp3 the Amazon app closes as well. I have to leave the player open and task back to the Amazon app to keep it open. but again, it returns to the Home page and loses my search results.
When I click the 'Download' button on the Home page the resulting screen does not give me any way to return to the Home page. The only options are two soft keys, 'Clear List' and 'Retry Failed'.
This is a 'close but no cigar' for me. Anyone else not having those problems? I am on stock Tilt 2 ROM.
will this work in the UK or is it US specific?
Yeah I am also getting a user autenticated fail error. Oh well hopfully it will be officially released for Windows Mobile one day (or I guess when WP7 hits).
I am getting a user autenticated fail error too.
same error
Amazon MP3
Looks very nice but does not work, totaly useless because you cannot login.
Anybody get this to work?
Thanks..
Marc
All same issues here...
I would hope the person who modified the CAB would be checking this thread to see what is going on with it/update and fix bugs....
So how do i get this to work on my HTC HD2 then exactly?? please tell me1
authentication failed
I had this problem too. Have you rooted your phone, or perhaps uninstalled amazonmp3 and then reinstalled it? I started getting the authentication failure after I rooted my phone. I was able to solve the problem by creating a second account over at Amazon.com.
Elsewhere, I've read about people solving related amazonmp3 problems by going to the amazonmp3 menu and selecting something like "erase everything". (But I didn't know that when I solved my problem by creating the second amazon.com account.)

Pandora killed by google nav audio?

I've recently noticed a problem with my 2.2 evo. Back when I had 2.1, I would stream pandora while Google Nav was running in the background. Whenever Google Nav had to issue an instruction, it would pause pandora's playback and then resume it after the instruction is given.
Now that I have 2.2, I've noticed that when google nav gives an instruction, pandora is killed. Or at least suspended in a way that I have to manually restart playback.
Does anyone know how to fix this issue? its kind of annoying to have to tap the play button to get pandora started up again...
This a known issue and was told it was on pandoras end.
Sent from my PC36100 using XDA App
Noticed this a few days ago. Really annoying.
novanosis85 said:
This a known issue and was told it was on pandoras end.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Told by whom?
Is there a fix in the works?
the reason i ask is that there is no mention of this issue on pandora's website =/
There are a bunch of threads on this already, and they all look the same - OP states the issue, someone mentiones that its a known issue, there's no known fix, and that it's being worked on (although it's actually not specific to pandora, apparently it happens with a few other streaming music apps), a few "me too's", and then someone like me comes in and tells the op that he should have searched first. then the thread slowly moves off the main page, and we wait for the next one.
edit - a dissenter, that's new! lol - it's listed on the google code bug list here;
http://code.google.com/p/android/issues/detail?id=9569
feel free to star it up!

Suggested items for Motorola to fix in a ROM update

I thought it would be useful to have one constructive list of software bugs / issues / improvements. My list is short:
Exhange email notifications don't always work
Exchange email contact pictures don't appear
Ability to choose background and text colors in email
Ability to increase font sizes significantly (its all too small)
User ability to modify RGB color saturation etc
Sent from my MB860 using XDA App
ekerbuddyeker said:
I thought it would be useful to have one constructive list of software bugs / issues / improvements. My list is short:
Click to expand...
Click to collapse
Not to knock you here... but if you have any bugs you really should submit them to... um, Motorolla. XDA isn't their bug tracking system.
1. The background data toggle in the power widget does not work. You have to go to Settings > Data Manager > Data Delivery to toggle background data.
2. Fingerprint swiping is too slow to get out of the lockscreen.
3. FLAC support.
4. Enable zoom in and zoom out icon in the browser.
Fix the audio drivers. No voip apps work with how they built this device.
turn off the button illumination when in desktop dock clock modus
Ability to turn off the haptic feedback on the home buttons!
- Fix the BT Stack so that it pairs correctly with lots of in-car BT systems.
I'm glad we have another "Let's ***** about the Atrix" thread. Can't we keep posts to being constructive? Just like mister_al said, send a bug report to Motorola, you're wasting time posting anything here.
Ririal said:
I'm glad we have another "Let's ***** about the Atrix" thread. Can't we keep posts to being constructive? Just like mister_al said, send a bug report to Motorola, you're wasting time posting anything here.
Click to expand...
Click to collapse
I don't see any *****ing here except you about this thread. Look at other phones on XDA they all have a thread about bugs....let's collect all the bugs that we found for a while and then we can send them to Motorola.
As soon as i get the phone shipped here, i will submit directly to motorola. For now, for what i have seen, the biggest issue for me is the purple camera.
nothing too major right now for me except the music player cutting the track and playing another song then going back to the original song later.
Sent from my MB860 using Tapatalk
- unlock boot loader
- add package installer for webtop
For god's sake enable HDMI mirroring.
Also, Air attack HD LITE doesn't work. You have to start it, quit to home, then launch it again... wierd?
Also, RGB saturation... If the nexus s updates can fix screen colors displaying wrong, so can the atrix's.
lostsoulktash said:
nothing too major right now for me except the music player cutting the track and playing another song then going back to the original song later.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Please report that here: https://supportforums.motorola.com/thread/45468?tstart=120

Update: Custom Equaliser Auto Resets (caused by "Clarity" setting)

Hey all!
I just got my new piece of art. I found this issue few minutes after I started playing with the device.
Let me post it in points to prevent useless spam:
1- (Updated) I change the "Clarity" setting in the custom equalizer, and press OK to keep it as my setting.
2- After it's selected, I pause the music (either through the music widget or the music app itself).
3- I continue playing music.
Result:
The equalizer is reset to default. I have to select any other setting then return back to custom again to fix this problem till next pause.
I sent Samsung an e-mail and I hope they'll respond asap (will post here when/if they do). I thought I should post this here since manufacturers (especially Samsung) seem to be following what's happening here. I usually don't participate in the "environment" of reporting errors, but I thought it'd be worth it this time. ;P
Anyone here experiencing the same problem?
GalaxyS2_1 said:
Hey all!
I just got my new piece of art. I found this issue few minutes after I started playing with the device.
Let me post it in points to prevent useless spam:
1- I set a custom equalizer and press OK to keep it as my setting.
2- After it's selected, I pause the music (either through the music widget or the music app itself).
3- I continue playing music.
Result:
The equalizer is reset to default. I have to select any other setting then return back to custom again to fix this problem till next pause.
I sent Samsung an e-mail and I hope they'll respond asap (will post here when/if they do). I thought I should post this here since manufacturers (especially Samsung) seem to be following what's happening here. I usually don't participate in the "environment" of reporting errors, but I thought it'd be worth it this time. ;P
Anyone here experiencing the same problem?
Click to expand...
Click to collapse
Nope not changing for me .
Nope Samsung don't take much notice of XDA general to much junk to sift through .
jje
JJEgan said:
Nope not changing for me .
Nope Samsung don't take much notice of XDA general to much junk to sift through .
jje
Click to expand...
Click to collapse
This makes me a bit worried.
I bet some of those who're checking this thread can tell me whether it's a software or a hardware issue. keeping in mind that this bug doesn't occur on other music players (e.g.: Poweramp).
Any information about this bug would be appreciated!
so after spending sometime trying to figure out what's causing this bug. I found that it occurs only when I change the setting of the "Clarity" bar under "Extended" settings.
The clarity bar is set to 0 by default. Whenever it's changed to any other value then music is paused and continued again, the custom equalizer gets reset.
now what should we do to let Samsung know about it? anyone here experiencing the same problem?

Google Play Music - Cant seek through track

Hey everyone, I'm absolutely enamored with this phone so far. The one issue I'm having that seems to be a recurrent one (I've seen reports across OnePlus devices) is the inability to skip forward in a track in Play Music. Doing so just restarts the track at the beginning.
I'm just curious to see how widespread this is and if anyone has a potential fix or any ideas.
Everything stock outside of root, by the way.
kvlt said:
Hey everyone, I'm absolutely enamored with this phone so far. The one issue I'm having that seems to be a recurrent one (I've seen reports across OnePlus devices) is the inability to skip forward in a track in Play Music. Doing so just restarts the track at the beginning.
I'm just curious to see how widespread this is and if anyone has a potential fix or any ideas.
Everything stock outside of root, by the way.
Click to expand...
Click to collapse
I finally got hold of GPlay support regarding this. They said that it's expected behaviour, and that any song downloaded from GPlay Music can not forward/rewind. I'm not sure, but I recall being able to use the seek bar on GPM downloaded songs on my OPO, I was rooted and running AOSP. I'm running stock on my OP5.
Can anyone confirm if GPM downloaded music is seekable(if that's a word) on any other ROMs/phones?
Gaurav.Stallion said:
I finally got hold of GPlay support regarding this. They said that it's expected behaviour, and that any song downloaded from GPlay Music can not forward/rewind. I'm not sure, but I recall being able to use the seek bar on GPM downloaded songs on my OPO, I was rooted and running AOSP. I'm running stock on my OP5.
Can anyone confirm if GPM downloaded music is seekable(if that's a word) on any other ROMs/phones?
Click to expand...
Click to collapse
I can definitely confirm it with prior Nexus and pixel phones. I've heard, at least on older OnePlus phones, that different roms solved the problem, thus being an oxygen os issue. Hopefully we can find more out.
Has anyone upgraded to 4.5.10? There's mention of a GPlay Music scroll fix, not sure if it's related to this as 4.5.10 hasn't rolled out to my region yet.
Source:
https://forum.xda-developers.com/oneplus-5/how-to/official-oxygenos-4-5-2-7-1-1-ota-t3627003
https://www.xda-developers.com/oneplus-5-oxygenos-v4-5-10-camera/
Gaurav.Stallion said:
Has anyone upgraded to 4.5.10? There's mention of a GPlay Music scroll fix, not sure if it's related to this as 4.5.10 hasn't rolled out to my region yet.
Source:
https://forum.xda-developers.com/oneplus-5/how-to/official-oxygenos-4-5-2-7-1-1-ota-t3627003
https://www.xda-developers.com/oneplus-5-oxygenos-v4-5-10-camera/
Click to expand...
Click to collapse
Can confirm that it seems to have been fixed. Everything is working on my end. What a relief, and kudos to OP for fixing it.
kvlt said:
Can confirm that it seems to have been fixed. Everything is working on my end. What a relief, and kudos to OP for fixing it.
Click to expand...
Click to collapse
Yea. Yet to get the update. I had submitted a bug report, after which they reached out for logs and everything.
https://forums.oneplus.net/threads/google-play-music-unable-to-seek-streamed-songs.588779/

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