[Q] Why is my bank account not charged for N4 order yet? - Nexus 4 Q&A, Help & Troubleshooting

My N4 was delivered on Friday, 2 days ago, and my Bank Account has not been charged for the order yet. It's not even listed as pending or anything at all. But when I go to Google Wallet, I do see the transaction and order. And the funny thing is, it says that my bank account has been charged on friday for the order, when in fact it wasn't. I did not receive any shipping email from Google either. Has anybody else had this experience before?

Nothing unusual. I was charged one month after the shipping.
Sent from my Nexus 4

adil_ said:
Nothing unusual. I was charged one month after the shipping.
Sent from my Nexus 4
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Really? Did your Google Wallet say that your card was charged even though it wasn't? Since that's the part I don't understand.

Shhhh, just take the free Nexus =D

yahoowizard said:
Shhhh, just take the free Nexus =D
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Shh, don't tell anyone. Loljk

anyone else experienced this?

alvintran1998 said:
Really? Did your Google Wallet say that your card was charged even though it wasn't? Since that's the part I don't understand.
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Yep. Wallet showed card was charged.
Sent from my Nexus 4

alvintran1998 said:
My N4 was delivered on Friday, 2 days ago, and my Bank Account has not been charged for the order yet. It's not even listed as pending or anything at all. But when I go to Google Wallet, I do see the transaction and order. And the funny thing is, it says that my bank account has been charged on friday for the order, when in fact it wasn't. I did not receive any shipping email from Google either. Has anybody else had this experience before?
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Omg you got a free phone!!!! Haha what a waste of space

Okay, my bank account has finally been charged. The evil part of me was hoping that it would be an error on their part and I wouldn't be charged, but I'm glad I was since now I don't have to worry and keep checking to see if I'm charged yet.

alvintran1998 said:
Okay, my bank account has finally been charged. The evil part of me was hoping that it would be an error on their part and I wouldn't be charged, but I'm glad I was since now I don't have to worry and keep checking to see if I'm charged yet.
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Im having this same thing. It hasn't been delivered yet I dont think (I'm at work), but it has shipped and I haven't been charged. Did your show up before you were able to track it? When I click my tracking number it shows no tracking info.

alvintran1998 said:
Okay, my bank account has finally been charged. The evil part of me was hoping that it would be an error on their part and I wouldn't be charged, but I'm glad I was since now I don't have to worry and keep checking to see if I'm charged yet.
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They must of seen this thread and decided to charge you
(sarcasm in case you couldn't tell)
Good guy, I personally wouldn't of complained or started a thread on why I wasn't charged.

there are a few people in the slickdeals nexus 4 thread that got the phone a month ago and still havent been charged because they cancelled the order. Their wallet says order cancelled but they still received the phone. One dude bought 2 of them suckers and still hasnt been charged for them and he cant be charged because the order was cancelled. Lucky bastards, lol

Related

Dell refunded my money, Didn't tell me... Weird.

HOT news!!!
I was refunded my money via online banking. It's very strange!
I check my order online daily to make sure when and if my DVP have shipped. My order is still on the dell website and shows that it's still in production.
However, the weirdest thing is that I was refunded my money when I checked my online-banking account today. I also have no records of it on my account that I ordered anything from dell recently. Absoluetly no records at all. Not even a purchase or a cancelation. All I know is that I have the $500.00 money back for odd some reason.
I don't know whether this means they're going to cancel my order online without telling me because they no longer have my money.
I purchased with a debit card. My account is healthy as hell.
Anyone have this happened to them before?
dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.
They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.
yourlife said:
They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.
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SHAUN231 said:
dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.
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They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com
dhafiz said:
They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com
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My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store
SHAUN231 said:
My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store
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Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait
dhafiz said:
Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait
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I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.
i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.
SHAUN231 said:
i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.
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That's weird - is this a broader issue that has been posted on the HD7 and Surround forums? I had the HD7 for 2 weeks and it had no problems connecting to (and staying connected to, after waking from sleep/lock) my secured wireless network.
yourlife said:
I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.
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I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.
dhafiz said:
I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.
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358 . I really hope mine gets shipped tomorrow.
yourlife said:
358 . I really hope mine gets shipped tomorrow.
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Ergh! youlife 1, dhafiz 0.
Let us know if yours gets shipped tomorrow. I'll be holding my breath. Btw, what was the estimated delivery date on your order?
Thanks for the heads up! LOL i didn't even notice that the money went back to my account.
I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App
Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
lemonspeakers said:
I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App
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Sent from my HTC Desire HD using XDA App
lemonspeakers said:
Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
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You need to get to the thousand (last 4 digits) or beyond to compare. eg:7714 (714) is earlier than 8114 (114)
3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)
domineus said:
3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)
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Haha same here!
The last 4 of mine are 0813.
dhafiz said:
Haha same here!
The last 4 of mine are 0813.
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9360 here.
Should have mine on the 14th in either case!
To be honest I hope the Dell Venue Pro sales help up those WinPho 7 numbers.
0358, if you need 4 digits.
Sent from my HTC Magic using XDA App

I think I got a free atrix... Pls reply

Has anyone else received the phone and not been charged for it? I've asked in a couple different post but nobody has seemed to answer me.
I pre-ordered last sunday, gave all my info, and less than a day later, my bank acct said charges pending for $380 something for the phone and otterbox. I noticed a few days later the charges were no longer pending I figured they were just verifying that the funds were there.
I received the atrix today, and still have the same amount of money in my acct that was there when I ordered the phone. Which makes me nervous and happy... I really don't want the money to be charged to my wireless bill next cycle.
Has this happened to anyone else before? How would I go about checking on this without openly confessing to at&t about the mishap? Any ideas??? Any input would be greatly appreciated!
Sent from my MB860 using XDA App
I had this happen with my iPhone 4 purchase. Pre-ordered and "Pre-Auth'd" charge which fell off after a week then I received the phone then posted 2 days after received
Noodles5666 said:
I had this happen with my iPhone 4 purchase. Pre-ordered and "Pre-Auth'd" charge which fell off after a week then I received the phone then posted 2 days after received
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Same here bro.
Yea... it's more likely that it's just taking a day or two extra for the charge to actually post than it is to have recieved the phone for free. I've also had the same thing happen too when i ordered my iPhone 4 if i remember correctly.
It is also a bank holiday today so that might have affected them charging you.. or at least the way the bank reports it. It prob. will post in the morning.
aisnotok said:
It is also a bank holiday today so that might have affected them charging you.. or at least the way the bank reports it. It prob. will post in the morning.
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Click to collapse
Idts my local chase was open today.
I work in banking, count those 2 charges that fell off as gone from your bank account. They definitely will come back, usually when you have forgot about them... Some companies lag when finalizing the transaction. I guess AT&T is one of them LOL
neer2005 said:
Idts my local chase was open today.
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It all depends on the bank. Some banks observe Presidents Day as a national holiday.... some don't.
elementaldragon said:
It all depends on the bank. Some banks observe Presidents Day as a national holiday.... some don't.
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Oh gotcha.
Thx for all your replies, I was really hoping they forgot about it and I could go buy some accessories lol
Sent from my MB860 using XDA App

Motorola Person called

A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.
Did you get in on the 600 coupon deal?
you should have asked if it was due to a bank issue and settled it before getting off the phone. Most of the time issues like this are due to bank issues, not merchant ones
I talked to a woman at corporate yesterday about a problem I was having (being charged for the gel case which was suppose to be free) they didn't mention anything to me about my order having a problem. That doesn't mean I'll get it though, still haven't received a tracking number.. says March 1 or March 2 delivery..
generic.imitation said:
Did you get in on the 600 coupon deal?
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Yes , the 25% off coupon
dipsy1849 said:
Yes , the 25% off coupon
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What time did you place it, just out of curiosity?
parrotheadmjb said:
What time did you place it, just out of curiosity?
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I was in the first batch of 25% coupon users...soon enough!
Either way, for those worried about not receiving a tracking number. I didn't receive one for a separate order I placed the next day for full price (it was only an accessory) but either way it says delivery on March 2 or March 3. No tracking # or shipping confirmation.
dipsy1849 said:
maybe its time to get an IPAD2 tomorrow.
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Click to collapse
Don't punish yourself over this!
parrotheadmjb said:
Either way, for those worried about not receiving a tracking number. I didn't receive one for a separate order I placed the next day for full price (it was only an accessory) but either way it says delivery on March 2 or March 3. No tracking # or shipping confirmation.
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Please keep us updated when either one ships to see if they are handling the discounted orders differently.
dipsy1849 said:
A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.
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Click to collapse
Did you try to reorder over the phone?
jm9843 said:
Don't punish yourself over this!
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hehe... just bitter. I cant deal with iOS after tasting android anyways.
ggoldfingerd said:
Did you try to reorder over the phone?
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No.. whats the number?
dipsy1849 said:
No.. whats the number?
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I meant when they called you to cancel it. I don't think you can do anything now, but you could try to call them back. The worst thing that could happen is that they say no.
dipsy1849 said:
hehe... just bitter. I cant deal with iOS after tasting android anyways.
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IOS.....? Yuck. Just kidding....actually not really. Can't stand it
dipsy1849 said:
A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.
Click to expand...
Click to collapse
Do you know the reason why was cancelled? Did they tell you why?
i called today to get the status of my order and was told they didn't have one yet and someone would call me back about it. not looking good!
If the Motorola rep person didn't specifically say that it was because of the coupon, it could have easily been a bank or credit card company issue that caused it.
martonikaj said:
If the Motorola rep person didn't specifically say that it was because of the coupon, it could have easily been a bank or credit card company issue that caused it.
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that would be my guess as well since many people have reported getting theres already or have found their tracking number on fedex.com by looking it up via reference number.
I seriously doubt this was the case with mine. I had a card full of $ and It had a pre-auth as well. Anyhow, I called CS again and they said that the order specialists would call me within 4 hours to tell me the sttus of the order(I didnt mention about the motorola lady calling me). So apparently, Motorola CS guys have no clue if my order was canceled. Not sure what to think!

Pre-order crash

...And..... It's down.... Can't say I'm surprised to see this happen
Sent from my Nexus 4 using XDA Free mobile app
frustrating to say the least
The cant manage nothing. Bad servers, bad support .. Its very sad that they tread the customers like this.
Strange how the site was okay to the last second and when it hit the time it died.
Yeah thats sad. Was going to order one but no no
Audioboxer said:
Strange how the site was okay to the last second and when it hit the time it died.
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Guess thousands of F5 presses will do that
Sent from my Nexus 4 using XDA Free mobile app
can't say i didn't predict this from happening
Probably they programmed a swap in the DNS and now is failing miserably
Actually, it's why I "don't" hate the invite system so much. Preorder either crash the server or take very very long time to arrive. It is a huge task for a small and new company to face so much demand.
Same I kind of expected a crap ton of people trying to get on and assumed it would go down, There actual site/forums are down as well. Like if you try to go to the forums it says OnePlus Forums
Saving some server resources for our account log in. Sorry for the trouble and check back in an hour! So I am assuming they shut the forums off to try and make getting to the preorder site better but obviously that didn't work.
I got to the confirmation step. When I hit continue to payment, i started getting connection errors. Still can't order
I can try to set up my pre order again, but it won't let me choose the state i live in for my address.
Now it just says
404 Not Found nginx when going to the site
All this work I'm doing to get a phone that is most likely going to have a crippling touch screen defect. Curse you nexus 6 price!
The site is back online but button does not work.
Lol, I'm only doing this because the Nexus 6 is so expensive.
Has anyone gotten through by chance? I was so close! It said my estimated shipping time was 1 week before the server crashed. Now I can't even fill in my state, and my pre order set up has been cleared
Got mine pre-ordered.
2 week wait
I got through. Shipping time was quoted as one week. When I finally got the page to load the state wasn't loading and I had to be patient and wait. When I got the confirmation page and click to go to paypal it 404d and luckily I clicked back and then next again and it went to paypal fine.
TwinkyOfHope said:
Lol, I'm only doing this because the Nexus 6 is so expensive.
Has anyone gotten through by chance? I was so close! It said my estimated shipping time was 1 week before the server crashed. Now I can't even fill in my state, and my pre order set up has been cleared
Click to expand...
Click to collapse
You're a "lucky" one to get that far.
Audioboxer said:
Got mine pre-ordered.
2 week wait
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really I still can't get to the site very well yet
bbgarnett said:
really I still can't get to the site very well yet
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Click to collapse
It came up showing my order as blank (I saved my pre-order yesterday), but I just hit continue to payment and once paypal loaded everything was okay.

My pending transaction is back!

It now says GOOGLE *BackflipStudio
You sure that's not for an app?
edd247 said:
You sure that's not for an app?
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Click to collapse
im sure, its $723
Wow, mine also, it could be happening!
Pending GOOGLE *Supercell -$706.93
Normal...new pre aith under a different name ( usually an app dev). Banks dont let two pre auths from the same vendor.
Hope this means there gonna start sending.
wideasleep1 said:
Normal...new pre aith under a different name ( usually an app dev). Banks dont let two pre auths from the same vendor.
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Click to collapse
Thats interesting. Didnt know that
wideasleep1 said:
Normal...new pre aith under a different name ( usually an app dev). Banks dont let two pre auths from the same vendor.
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Click to collapse
Why would they do a second pre-auth?
That's interesting. I just got another pending transaction for a credit? My order was placed on the 29th. See below
wrinklefree said:
That's interesting. I just got another pending transaction for a credit? My order was placed on the 29th. See below
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Yeah mine shows up as a credit too.
Yea just looked at mine...also a new temp auth says Google playdog soft.
Yep, mine is a credit also.
EvoKnvl said:
Why would they do a second pre-auth?
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I think they do it because the 1st one can only be placed on the account for so long before it expires.
I had a dodgy transaction with supercell. It was clash of clans app who took subscription fee then refunded it. I didn't even have the app installed. Reported it to my UK bank. No money was ever shown as being taken out though?
acheney1990 said:
I think they do it because the 1st one can only be placed on the account for so long before it expires.
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Click to collapse
I agree, but I thought the point of the pre-authorization was to make sure you had funds initially when you place the order. Not sure why they would charge you again to "check" unless something was happening.
The second pre auth was a sign it was about to ship in the Nexus 5 days
wideasleep1 said:
The second pre auth was a sign it was about to ship in the Nexus 5 days
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How long did it take to ship after the second pre authorization?
EvoKnvl said:
I agree, but I thought the point of the pre-authorization was to make sure you had funds initially when you place the order. Not sure why they would charge you again to "check" unless something was happening.
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Click to collapse
Working for an internet vendor I can say that usually what happens is the card is pre-authorized for the amount but not finalized just to confirm available funds. The second charge is almost certainly a final charge when they create the shipping label. It will show pending until the provider batches the transactions but is a final charge. Much like when you go to dinner and add tip. The initial swipe is the preauth but the batch is the final amount.
In our scenario, the orders are old enough that the preauth falls off and we can see when they finalize the transaction because it "reappears."
Sent from my LG-D851 using Tapatalk
arcanexvi said:
Working for an internet vendor I can say that usually what happens is the card is pre-authorized for the amount but not finalized just to confirm available funds. The second charge is almost certainly a final charge when they create the shipping label. It will show pending until the provider batches the transactions but is a final charge. Much like when you go to dinner and add tip. The initial swipe is the preauth but the batch is the final amount.
In our scenario, the orders are old enough that the preauth falls off and we can see when they finalize the transaction because it "reappears."
Sent from my LG-D851 using Tapatalk
Click to expand...
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Now to start looking at UPS Track By Reference
I just ordered mine today and got pending charged as of now, so it would be crazy if I can get mine on the first batch of order or near it

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