Are Wifi Issues Hardware or Software Related? - Nexus 10 Q&A, Help & Troubleshooting

Hi everyone,
I got my Nexus 10 a week and a half ago, and, for the most part, have been loving it. However, I've been having some annoying wifi issues. Every once in a while, the connection will go from 3-4 bars to no bars (but still connected) or disconnected completely. Sometimes this happens over and over in a short period of time (10-20 minutes), and sometimes it happens once and doesn't come back for a while. This happens on both my home's wifi and my university's wifi. I've been looking around the forums, and it seems like some other people are having similar issues. My question is: has it been determined whether this is a hardware or software issue? Should I RMA the device (I have a couple days left to do this)? Thanks!
Edit: I've also been running into problems with streaming video from YouTube and Netflix. It'll load the video fine for the first 5-10 minutes, but then it will stop to buffer every 5-10 seconds (in the YouTube app) or become low-resolution and pixelated (in Netflix). This also occurs on both my home and university WiFi, and both have download speeds of 15-20 Mbps. I've tried clearing the cache for both apps, which does nothing.

Sibelius343 said:
Hi everyone,
I got my Nexus 10 a week and a half ago, and, for the most part, have been loving it. However, I've been having some annoying wifi issues. Every once in a while, the connection will go from 3-4 bars to no bars (but still connected) or disconnected completely. Sometimes this happens over and over in a short period of time (10-20 minutes), and sometimes it happens once and doesn't come back for a while. This happens on both my home's wifi and my university's wifi. I've been looking around the forums, and it seems like some other people are having similar issues. My question is: has it been determined whether this is a hardware or software issue? Should I RMA the device (I have a couple days left to do this)? Thanks!
Edit: I've also been running into problems with streaming video from YouTube and Netflix. It'll load the video fine for the first 5-10 minutes, but then it will stop to buffer every 5-10 seconds (in the YouTube app) or become low-resolution and pixelated (in Netflix). This also occurs on both my home and university WiFi, and both have download speeds of 15-20 Mbps. I've tried clearing the cache for both apps, which does nothing.
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Click to collapse
I'd say they are software, since I have more coverage of the wifi and I didnd't see any lose of signal, however on 4.2.1 I was losing the signal every 2 min or less.

lKBZl said:
I'd say they are software, since I have more coverage of the wifi and I didnd't see any lose of signal, however on 4.2.1 I was losing the signal every 2 min or less.
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Click to collapse
Are you on 4.2.2 now? Do the WiFi drops persist after the update from 4.2.1?

Sibelius343 said:
Are you on 4.2.2 now? Do the WiFi drops persist after the update from 4.2.1?
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Yes, im on 4.2.2 and I don't have any wifi drops now :laugh: Finally!

I'm on 4.2.2 and I have wifi drops still!

cajuncartfan said:
I'm on 4.2.2 and I have wifi drops still!
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Yeah, I'm on 4.2.2 as well, and I still have all sorts of WiFi problems. I'd like to get a little more info on this. Does anyone else still have WiFi dropouts on 4.2.2? And does anyone have any insight on the video streaming issues? It might just be due to my fluctuating WiFi connection, but I'm wondering if it is a separate issue.

Sibelius343 said:
Yeah, I'm on 4.2.2 as well, and I still have all sorts of WiFi problems. I'd like to get a little more info on this. Does anyone else still have WiFi dropouts on 4.2.2? And does anyone have any insight on the video streaming issues? It might just be due to my fluctuating WiFi connection, but I'm wondering if it is a separate issue.
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Click to collapse
I'm on 4.2.2 and my WiFi issues just started. It's driving me so crazy that I wiped and went to an older Rom with no luck. Hoping it might be my router so gonna try and test on another unit next.

I used to have wifi drops, and there is a couple large threads here already on this issue. But I managed to fix my wifi stability by changing router settings. I had the same thing of complete drops where the wifi disconnects completely every so often. It would happen at random, sometimes every 20-30 seconds, sometimes every couple minutes, other times 10-15 minutes between drops, a few times 3-4 hours between a dropout. It happens on other Android devices I own too though, so it isnt exactly a problem with the Nexus 10 exclusively. it took a LOT of work to finally find the settings that work, but I finally did it and now all Android devices I own are perfectly fine on wifi.

EniGmA1987 said:
I used to have wifi drops, and there is a couple large threads here already on this issue. But I managed to fix my wifi stability by changing router settings. I had the same thing of complete drops where the wifi disconnects completely every so often. It would happen at random, sometimes every 20-30 seconds, sometimes every couple minutes, other times 10-15 minutes between drops, a few times 3-4 hours between a dropout. It happens on other Android devices I own too though, so it isnt exactly a problem with the Nexus 10 exclusively. it took a LOT of work to finally find the settings that work, but I finally did it and now all Android devices I own are perfectly fine on wifi.
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What router settings should I try changing?

Sibelius343 said:
What router settings should I try changing?
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http://forum.xda-developers.com/showpost.php?p=37834076&postcount=36

To be honest noone should have to change router settings, I have 3 Android phones,nexus 7, laptop and Xbox 360 connected all at the same time and still the only thing to lose a signal is this 10 inch slab. It's ridiculous.
Considering selling it already after 3 weeks.
Sent from my Nexus 10 using Tapatalk HD

Related

My 3G constantly shuts off

I got the DX the day it came out and really like the phone(minus the BS bootloader), but I've been having an issue with my 3G shutting off while I'm listening to the app RadioTime. I listen to ESPN radio every morning on my way to work and, but ever since I got the DX it cuts out every 5 - 10 min and I have to hit pause then play to get it running again. I know for a fact that it's not an issue with the app or even location because I've gone the same route using the same app with the Incredible and Droid1 before that with no issues. I've tried everything I can think of, such as leaving the screen on and changing the battery profile, but nothing works. I know others have experienced this problem, and it is so annoying, it's making me second guess keeping this phone.
Make sure Background Data is enabled and that the data sever shuts off during peak hours.
That's all I got. Sorry.
I second that, cypher. It fixed my 3G problem. Mine was doing the same thing with Pandora and I finally realized a week later that Background Data was the culprit. Now, if I knew how to fix the wifi.
Yes this is happening to me also. It kinda sucks, my GF with an ERIS gets perfect signal where I do not. Bummer.
My background data is enabled and I'm using the Performance setting on the battery manager.
Maybe try turning off the WIFI ?
I've noticed the same thing when using pandora. In fact my phone gets hot when this happens. It is always in a low signal strength environment. eventually it will return, but it takes a while.

Wifi issues after OTA

Has anyone been having any issues when connecting to wifi since updating to the recent OTA for the Desire HD?
It seems sporadic, because sometimes i will have full signal and then it will cut out even when i am right next to my router. And other times it just doesnt show any signal, and says connected and other little things like this. I am just wondering if anyone else has suffered from this problem or anything like it?
My device is working perfectly fine after the update.
Sent from my Desire HD
What I've noticed is that my Wifi doesn't seem to turn off. I've got it set to sleep after 15mins, but it doesn't seem to be after the OTA. need to do a bit more investigation to see for sure though.
Togsy said:
Has anyone been having any issues when connecting to wifi since updating to the recent OTA for the Desire HD?
It seems sporadic, because sometimes i will have full signal and then it will cut out even when i am right next to my router. And other times it just doesnt show any signal, and says connected and other little things like this. I am just wondering if anyone else has suffered from this problem or anything like it?
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Click to collapse
@OP - I am experiencing very minor Signal loss in Wifi after the update. it goes down by a Bar....But No disconnection or degraded Wifi Performance
After the OTA i have wifi problems all of a sudden too.
I think it has something to do with the wifi sleep thing or something.
When i turn on the screen after some..hour(s)
Wifi says it is at 100% strength, but when i open a page it says cannot be found.
I have to restart wifi to get internet working again.
haven't done a factory reset, dunno if that will help anything?
Everything perfect.
very good battery life (maybe double)
smoothness
photos +
video excellent
as good wifi as before
maybe this sms problem, but I don't receive sms so can't talk about
Stormingsoul said:
After the OTA i have wifi problems all of a sudden too.
I think it has something to do with the wifi sleep thing or something.
When i turn on the screen after some..hour(s)
Wifi says it is at 100% strength, but when i open a page it says cannot be found.
I have to restart wifi to get internet working again.
haven't done a factory reset, dunno if that will help anything?
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Click to collapse
I am experiencing this issue too running the 1.72 OTA.
I have the wifi sleep policy set to "after 15 mins". Wifi works fine in general. However sometimes, when I wake the phone after a while, it shows a full wifi signal but no data transmits. As above, wifi has to be restarted to get it running again.
I had the same. After the update the Wifi connection randomly was lost and sometimes I had to close the HD and restart.
However, a few days ago I did a factory reset and now my HD seems to be behaving like never before. No battery issues and my wifi always is fine.

Phone sometimes disconnects when using WIFI

hi, sometimes when i look at my phone, usually after being on wifi the phone shows no bars.
sometimes it comes back on in a min, i tried airplane mode but it wouldnt work. so i restarted it and worked fine.
not sure why it happens, does anyone else have this? could it be due to some Wifi calling setting? not sure why phone seems to just cut off.
anyone have any idea why this may be happening?
does it turn off radio for wifi calling somehow or? just random.
I have a similar issue, but not equal. Sometimes, when I try to connect to the network I always do (home), it simply doesn't work. Scanning - disconnected - scanning - disconnect. Only a phone reset fixes this.
Sheep ROM 2.0
AbyssNote Kernel 2.5
I had a similar issue a while ago and sent Mine back to the seller but the seller claimed neither they nor Samsung could find a problem with the phone. Thankfully The seller sent me a replacement which no longer gives me this problem so it may be the handset, though it could also be the setting/Conflicting app. Someone reported here his problem Was solved after adjusting a w ifi regulating app
i have a 3-day old gnote and i started noticing this problem after i have my phone rooted. the wifi icon stays on but there's no internet connection. turning the screen off and waking the phone after a minute solves the problem but its annoying to be losing connection when you're needing it. i'm on stock KKA.
Sent from my GT-N7000 using Tapatalk
pinoypower said:
i have a 3-day old gnote and i started noticing this problem after i have my phone rooted. the wifi icon stays on but there's no internet connection. turning the screen off and waking the phone after a minute solves the problem but its annoying to be losing connection when you're needing it. i'm on stock KKA.
Sent from my GT-N7000 using Tapatalk
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Not a user error so need to contact Samsung-don't think is anyway
I have a somewhat similar problem. When I am using wifi for somewhat long time, I am unable to connect back to my 3g. Or if I was on 3g connection and I move out of coverage area for a little more than 10 minutes, I can't reconnect to 3g. Only 3g connection has this problem though, everything else works fine.
If I restart the phone, I can reconnect. Setting to airplane mode and resetting doesn't help. Neither does resetting the mobile network operators.
Yes, the problem seems to be software related since there is no actual problem with receiving 3g/phone.
yesterday i drove back 10 hrs and streamed music/radio the entire way with only a few tiny interruptions in reception.
but often still if i just take my phone out of my pocket, the "phone" part will be off and usually turn back on within 1-2 mins.
but this is quite annoying since sometimes il literally be waiting for 1-2 mins to place a call.
my phone is "not" rooted.

Wifi speed issue

I have a problem with the wifi speed on my n4. For me it seems strange that no one seems to have the same problem as I do. I have even got a replacement phone because I thought it was wrong on my first n4 but the problem persist on my new phone as well. I hope someone can help me or maybe guide me in some way.
Probelm
Wifi speed on my n4 is really strange. When I first connect to my home network(router asus rt-n56) the speed is usually good (not always) and I get about 40mbit/s down. After some time, which vary from minutes to hours, the speed drops and caps at 8mibt/s which is slower than my mobile data speed. Sometimes toggling wifi on/off get the speed back again but only for a short time then it sets back again. About 95% of the time I am connected to the network the speed is slow. This is very annoying when downloading apps, files, syncing spotify lists and so on, to download a big file takes longer time on wifi than on 3G. Non of my other devices(galaxy s1, nexus 7 which also runs stock 4.2.2, ps3, 2 laptops) have the same issue.
What I tried
I tried a lot of different settings on the router including different firmwares, nothing helps.
I tried different networks and I only found one that worked as it should and that was at the university, on all other the problem appeard.
As I said, I have got a new nexus 4 to replace the first one but the problem persists.
I have tried changing all wifi-settings on the phone but nothing helps.
I got my first n4 for christmas and I discovered this problem almost right away. Since then I have tried to find a solution without success. It seems that the n4 has got many different wifi-issues (just google "wifi issue nexus 4") so maybe it has something to do with the software and the wifi drivers but I dont know.
Does anyone recognize this wifi-speed issue?
Thanks

Network issues (Data)

I'm experiencing issues with the network, I often have to go to plane mode then disable it to get my connection back (I always have the 4G logo on screen, but internet pages won't load, facebook either, well everything) I'm seeing posts about the WiFi issue, but nothing about this, am I the only one experiencing this ? It occurs every 5 minutes or so, pretty annoying when you are in the middle of a youtube video or so..)
Thank you in advance !
I could say I have the same issue.
I realize this post is 2 months old but I also have this exact same problem. Data on WiFi works perfectly fine. On actual mobile data though it works great for a long period of time (hours - days) then suddenly gets horrible. Disabling and re-enabling data seems to fix it most of the time, then it works great again for a good while.
Would this indicate a software glitch? I've been wondering if I should try some custom ROMs. Or would it be a problem with the physical antenna or data module in the phone?
I'm on the verge of sending it back under warranty but if it's software maybe something else can be done to fix.

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