[Q] Defy Plus stuck mid-restore - Defy Q&A, Help & Troubleshooting

I have a Defy Plus on GB T-mobile. Last wek, for some reason it suddenly showed the Android figure with a warning triangle behind it. I decided to do a restore but couldn't get the soft restore to work. I switched off and restarted, holding the power down button and entered the restore menue. I selected the wipe/factory restore. This is when my problems began.
My phone is stuck, it shows an android figure with a box behind it and an arrow coming out of the top, theres a hatcheted line below, which on occasion moves. This sits on screen for a while before going back to the motorola logo and then the android figure again. I've left the phone like this for over 12 hours, with the charger plugged in. No change.
I downloaded the Motorola software update and it tries to update the software but near the end, when it asks me to reboot. I end up back with the android and box figures.
I can't get back to the restore menue, to try wiping data or cache.
Any suggestions - motorola customer services just say send it to their repair centre.
Thanks

James Smalls said:
I have a Defy Plus on GB T-mobile. Last wek, for some reason it suddenly showed the Android figure with a warning triangle behind it. I decided to do a restore but couldn't get the soft restore to work. I switched off and restarted, holding the power down button and entered the restore menue. I selected the wipe/factory restore. This is when my problems began.
My phone is stuck, it shows an android figure with a box behind it and an arrow coming out of the top, theres a hatcheted line below, which on occasion moves. This sits on screen for a while before going back to the motorola logo and then the android figure again. I've left the phone like this for over 12 hours, with the charger plugged in. No change.
I downloaded the Motorola software update and it tries to update the software but near the end, when it asks me to reboot. I end up back with the android and box figures.
I can't get back to the restore menue, to try wiping data or cache.
Any suggestions - motorola customer services just say send it to their repair centre.
Thanks
Click to expand...
Click to collapse
Try to flash a stock ROM from the forum with RSDlite.

Thanks for the reply. I tried to flash the GB tmobile rom & a couple of others. It goes through setup, then asks me to manually resart. When I try, it goes back to the android figure with the box behind it.
The only way I can get rsd lite to reconnect and finish the setup is to re-enter bootloader.
Sent from my U8180 using xda app-developers app

Related

Help please

hello everyone i am in big trouble,
I was making a custom rom for my home use and i changed some icons. I also accidentally deleted my launcher2.apk file so i have no way of getting to any apps from the homescreen and it just shows a black screen with a status bar on my homescreen. There is nothing i can do and since i wiped by defealt it dosen't have USB debugging on and no service so i can't get a txt and go to the messaging app and then somewhere from there. So i am freaking stuck on a black screen. the lock screen is fine but i also can't get to the bootstrap recovery. I am thinking of doing a a wipe using RSD lite but i tried that a while ago on my dell and it didn't work (a few weeks ago). it would get to 99% and then just stop and say failed. If i get it bricked I would be fine because I could go into verizon and say that my phone just stopped booting on after using it for a while and the battery ran out or something like that but right now it still boots up. What can i do?!!?!?!?!? i desperatley need my phone or my parents are going to murder me (but i guess a new phone would be a good christmass present even though it would be a huge bummer not to have a smartphone and just have a little normal slider phone or something like that). I am supposed to be pretty good with tech stuff since i made roms before except right now i'm stumped since rsd lite usually dosen't work.
thanks,
ljbaumer
If you do SBF then follow these instructions to the letter (I just SBF'd my Droid2 last night):
Get the 2.3.20 SBF file
Get RSDLite 4.8 or 4.9
Install the latest Motorola drivers
Start RSDLite and select the SBF file
Turn on your phone while holding the up key on the keyboard. This should boot up into a screen with just some text
Connect your phone to your computer
Start the SBF
Eventually RSDLite will tell you to manually power up your phone. Your phone should be in a boot loop at the Droid eye logo at this point
Disconnect your phone and pull the battery
Wait 30 seconds or so and put the battery back in. Turn on the phone while holding up on the keyboard
Connect the phone to your computer. RSDLite should say 'SUCCESS' at this point
Disconnect your phone and turn it off
Turn your phone back on while holding the 'X' key on the keyboard
When you get the Android dude with an exclamation point in a triangle push the search key (magnifying glass) on the keyboard
Select both 'Clear cache' and 'Clear data' on from the list. Clearing the data might take a minute or two so just sit tight
Reboot the phone. It might take a few minutes to boot back into stock Blur. You'll get the account setup screen when it's done
thanks for the fast reply. downloading the stuff right now and going to try in 30 minutes once the download is done. the sbf is VRZ_A955_2.3.20.zip right?
Yup. It should contain a file named VRZ_A955_2.3.20_1FF_01.sbf that's 434MB.
Just wondering, how would I sbf my Droid 2 on a MacBook. I just ditched Windows and got a new MacBook Pro and I am trying to figure it out.
I was trying to figure out the same thing but I just gave up so I am moving the files over to my 7 year old dell inspiron 6000 and hoping it will work!
flashing right now..... scared out of my wits.... plzzzz work.....
status: interface Ap-OS: flashing code group 39 executed: 27%
doing some crazy stuff.... this is pretty cool.
Spitemare said:
If you do SBF then follow these instructions to the letter (I just SBF'd my Droid2 last night):
Get the 2.3.20 SBF file
Get RSDLite 4.8 or 4.9
Install the latest Motorola drivers
Start RSDLite and select the SBF file
Turn on your phone while holding the up key on the keyboard. This should boot up into a screen with just some text
Connect your phone to your computer
Start the SBF
Eventually RSDLite will tell you to manually power up your phone. Your phone should be in a boot loop at the Droid eye logo at this point
Disconnect your phone and pull the battery
Wait 30 seconds or so and put the battery back in. Turn on the phone while holding up on the keyboard
Connect the phone to your computer. RSDLite should say 'SUCCESS' at this point
Disconnect your phone and turn it off
Turn your phone back on while holding the 'X' key on the keyboard
When you get the Android dude with an exclamation point in a triangle push the search key (magnifying glass) on the keyboard
Select both 'Clear cache' and 'Clear data' on from the list. Clearing the data might take a minute or two so just sit tight
Reboot the phone. It might take a few minutes to boot back into stock Blur. You'll get the account setup screen when it's done
Click to expand...
Click to collapse
OMG dude your freaking awesome!!!! you just saved my phone!!!
thank you so much!
ljbaumer
No problem.
Sent from my DROID2 using XDA App

Nexus 4.3 update failed, "no command"

So i got the new 4.3 update notification on my phone today. Eager to get it i started the installation (battery level was about 90%). After a while the installation went into a constant reboot, always went untill halfway of the progress bar and then phone went off and started again to same screen. I knew it was ****ed up so i went into recovery mode but then it starts to do the update again and i got the "ERROR" message. So i went into recovery again and now i get the "NO COMMAND". I was running 4.2.2 with everything stock, device was not even rooted...
Any ideas?
ybuedts said:
So i got the new 4.3 update notification on my phone today. Eager to get it i started the installation (battery level was about 90%). After a while the installation went into a constant reboot, always went untill halfway of the progress bar and then phone went off and started again to same screen. I knew it was ****ed up so i went into recovery mode but then it starts to do the update again and i got the "ERROR" message. So i went into recovery again and now i get the "NO COMMAND". I was running 4.2.2 with everything stock, device was not even rooted...
Any ideas?
Click to expand...
Click to collapse
Unlock your bootloader, and flash the stock 4.3 image manually. Download it from here
https://dl.google.com/dl/android/aosp/occam-jwr66v-factory-08d2b697.tgz
After that, you can relock your bootloader if you want.
abaaaabbbb63 said:
Unlock your bootloader, and flash the stock 4.3 image manually. Download it from here
After that, you can relock your bootloader if you want.
Click to expand...
Click to collapse
I've got very basic knowledge of android so i don't really know what to do... I imagine if i flash the stock manually i will lose all my data? Because in that case i might aswell go to the store and ask a new one since i still have my warranty...
ybuedts said:
I've got very basic knowledge of android so i don't really know what to do... I imagine if i flash the stock manually i will lose all my data? Because in that case i might aswell go to the store and ask a new one since i still have my warranty...
Click to expand...
Click to collapse
Ok, if you have a store nearby, go to them. They will fix it properly. With basic knowledge, it's pretty dangerous.
Similar Prob
Hey guys,
I have a similar problem. Tried the upgrade to 4.3 and it stucked.... well now i constantly see the Google-X-symbol and thats all. Tried to unlock the bootloader via developer tools (for later flashing to Stock ROM) but there's no connection. Tried to replug it, etc.
When I start the bootlaoder (via Vol-Down and On-Button) I can choose the options (but recovery is not possible) But hm, the bootloader doesn't seem to be broken.
Can anyone help me? I'm not really a developer (although I work for a software-company) but I already unlocked and rooted devices and I have experiences in changing deep settings.
Help would be great!!! I don't want to sent it to google - I am lost without my S-Phone....
Thanks!
I have a similar issue, I found the update notification on my phone, went ahead with the update and it took ages! The battery was nearly full and the battery fully discharged while it was updating. I was at a friends house so no charger. When I got home I fully charged the phone and switched the phone on and got the nexus cross animation and thats all. I tried to enter recovery mode but got the no command icon.
Any help would be appreciated, I do have experience of rooting and flashing custom roms on my HTC Desire but have not touched the nexus since I got it. So everything on the phone is stock
Heres interesting, My wife tagged me into a facebook post telling peeps my phone was out of order, as she did it, the facebook app on my phone notified me of the tag!! Still got the nexus boot animation showing on the screen!
waynehardy said:
I have a similar issue, I found the update notification on my phone, went ahead with the update and it took ages! The battery was nearly full and the battery fully discharged while it was updating. I was at a friends house so no charger. When I got home I fully charged the phone and switched the phone on and got the nexus cross animation and thats all. I tried to enter recovery mode but got the no command icon.
Any help would be appreciated, I do have experience of rooting and flashing custom roms on my HTC Desire but have not touched the nexus since I got it. So everything on the phone is stock
Heres interesting, My wife tagged me into a facebook post telling peeps my phone was out of order, as she did it, the facebook app on my phone notified me of the tag!! Still got the nexus boot animation showing on the screen!
Click to expand...
Click to collapse
Ha, that's exactly the same issue.... Thank God I'm not the only one (sorry )
I got the "no command" error after my update this morning. My battery was pretty low, but the phone was docked. I just left the phone alone while I came here to investigate, and it eventually rebooted itself. Then it stuck on the loading X for around 5 minutes, but now it is optimizing my apps. Looks like it is going to work after all.
Mine has been on for a while but its not seeming to play. what mkes no sense is that it is switched on in the background but the nexus animation is the only thing it shows
I'm having the exact issue. I got my update notification this morning and it failed, going into an endless loop. I called google and they didn't know what was happening, so they're sending me a new phone. I don't want to wait for the new one, so I'm trying to fix this one still. I can start the bootloader, but I can't get into recovery. Is there a way to correct this through ADB?
justin1701 said:
I'm having the exact issue. I got my update notification this morning and it failed, going into an endless loop. I called google and they didn't know what was happening, so they're sending me a new phone. I don't want to wait for the new one, so I'm trying to fix this one still. I can start the bootloader, but I can't get into recovery. Is there a way to correct this through ADB?
Click to expand...
Click to collapse
When you get to the screen with "NoCommand" on it.
1. Press and hold power button
2. Then once you pressing the power button, press the Vol - Up
Thats it
OrangeNik
Here is the fix for everyone
Ok, I just got off a chat with an Asus rep.
Step 1: Hold the power and volume up/down to get the android with the "start" option
Step 2: Use the volume down to select "recovery mode" It will now power off and power back up with the dead android and "no command" below it
Step 3: While holding the power button TAP, but DO NOT hold the volume up button. You will get an option to wipe all data. Do that.
Blammo the world's problems are solved
LG Nexus 4 E960
Work perfectly for me
Nexus Root Toolkit v2.1.4
I can't post a link because I don't have 10 posts!!!

**SOLVED** [Q] My Droid Razr M won't get past the droid eye on boot up

I apologize already if this has already been posted before, I couldn't see one that had my issues so I'm making this thread.
OK, so here is my problem and everything that I can think of that I've done to my phone.
Today I tried to restart my phone as it was getting a bit sluggish. When I did it started booting fine then the animation sound stopped while the droid eye was being put together. Now my phone will not pass the droid eye during the boot phase. I press the power and both volume buttons and after a few seconds it starts itself back up again. I do the power button and down volume buttons and it still does the same thing. I've even performed the factory reset twice and it still won't help.... And no matter what I do it keeps booting itself back up on its own.
What I've done to my phone:
I am rooted but never got the boot loader unlocked since i waited too long and the last update wouldn't allow the boot loader unlock methods anymore. I have used titanium backup app to delete some system apps for example the Verizon football one, slacker radio, and any of those useless apps that I never use. I haven't deleted anything lately and have restarted my phone many times since. I have been delaying the recent update hitting no or not now, whatever it says. I thought that I said no today on the system update as well. Even then my phone was working before I restarted it.
PLEASE I hope that there is something that I can do to fix my phone because I'm forced to use my LG Vortex again and my upgrade isn't for another year..... I don't want to buy a new one since this phone has been great and I'm almost certain that if there was a way to reinstal or flash the droid razr m OS that that would fix my issues.
Thanks in advance for your input and please know that I'm a novice with this kind of thing so you will have to explain the process to me. If i have instructions I can definitely follow them.
THANKS!
You Factory Reset a couple of times, so that tells me you know how to get into recovery. See if you can get back into recovery and try clearing cache/dalvik too. I think you can still do that from stock recovery.
If that doesn't work and your battery is good, you can fastboot to recover it. If your battery was low when you started this, charge it prior to fastbooting. Just hold down the power button until the phone shuts off and plug into a WALL charger until it's charged. If the battery is good, you can grab the firmware from here http://sbf.droid-developers.org/phone.php?device=8 (use the second one from the bottom, .3, if you flash the last one you will not be able to gain root) and flash in RSD. Another choice is to use House of Moto to recover: http://www.droidrzr.com/index.php/topic/28162-house-of-moto-20/ .
OK, so I deleted the cashe and still a no go. For the second step of getting the .3 to regain root. would it be possible to get an even earlier version so I can unlock the boot loader? Also when you say flash in RSD, what is that? I know of the AP flash from the first menu, is that something inside of Recovery menu options?
Thanks for your help!
**UPDATE**
THANKS! I was able to eventually figure it out and used the last option that you said and my phone works! Now working on getting root back. Thanks again!! But I really would like to know if I could do the same thing but with an earlier version to unlock the bootloader.
Droid Razr starting up issue
Hi guys, I am facing a weird issue with my Droid Razr and hoping pros to help me sort this out and get my phone running.
I am using Droid Razr but since last one week it is not starting up. Let me elaborate, currently it is switched off and not getting up. While starting it pass through M logo but can't go ahead for startup animation (droid eye animation). Even after leaving on that animation for entire day, it is not going ahead of that.
However, if I connect it to a wall charger (while it is off) it shows battery getting charged. It is taking a usual timing of 90 minutes for full charge.
I have important pictures and data into phone memory is there any way to recover it.
I would appreciate if you can guide me to get my phone up and running as usual.
RikRong said:
You Factory Reset a couple of times, so that tells me you know how to get into recovery. See if you can get back into recovery and try clearing cache/dalvik too. I think you can still do that from stock recovery.
If that doesn't work and your battery is good, you can fastboot to recover it. If your battery was low when you started this, charge it prior to fastbooting. Just hold down the power button until the phone shuts off and plug into a WALL charger until it's charged. If the battery is good, you can grab the firmware from here (use the second one from the bottom, .3, if you flash the last one you will not be able to gain root) and flash in RSD. Another choice is to use House of Moto to recover: .
Click to expand...
Click to collapse

Stuck in BootLoop and Factory Wiping doesn't actually wipe anything

Nexus 7 (2012)
4.4.4 Stock
KTU84P
HW Version - ER3
Bootloader Version - 4.23
Locked Bootloader
Not Rooted
I have a Nexus 7 sitting in front of me that was dropped off by my aunt in hopes that I could repair it for her. It doesn't look too promising, but I thought I'd consult the mighty fine people here on XDA before I give her the bad news. Here's what she says happened. Yesterday, while preforming day to day activities on it (browsing internet, Skyping, Facebook, etc), the device completely froze. After holding down the Power Button and forcing it to shutdown, she booted it back up. Everything seemed to functioned properly for about 30s - 1min when, at that time, the device turned off and rebooted on its own. After booting back up, it started to repeat this cycle. Basically getting stuck in a bootloop. I personally have never witnessed a bootloop like this before, where the device successfully boots up completely into the OS before turning off and repeating. I'm more used to dealing with ones where it might go as far as the manufacturer logo and then repeats. So anway, as I stated, I only have a 30s - 1min window where I can make changes in order to troubleshoot. The first thing I figured I should do was to go into "About Device", turn Developer Mode on and get USB Debugging enabled. I was able to do this and used "adb devices" to confirm its connection to my computer before it looped again. After its next bootloop I headed back into settings because I wanted to take note of the Android version she was running. As I was navigating there, I noticed that the Developer Options were no longer active. Basically as if I hadn't enabled them yet. This made me start thinking that changes being made on the device weren't sticking. I decided to make a few visual changes to the home screen and see if they were still there after the next bootloop. I uninstalled an app, rearranged icon placement, and changed the wallpaper. Once it shutdown and booted back up again, everything was back to the way it was before the changes had been made. The app I had uninstalled was still there, the wallpaper reverted back, and the icons were back in their original location. At this point I decided to see if I could reboot into Safe Mode. Unfortunately, this doesn't work. I am able to get the reboot to Safe Mode confirmation box and tap "Ok" but it remains in Normal mode when it boots back up. I eventually tried to boot into recovery and preform a Factory Reset. I was able to get into recovery and reset the Nexus. Or so I thought. Instead of seeing a Device Setup screen after it wiped, like I assumed I would, it booted up and still had all the data on it. There were no errors during the wipe and it was confirmed with "Data wipe complete." afterwards.
I am absolutely lost. I've never dealt with such an unusual issue before. Especially with it not even reacting to a complete data wipe. So, just to recap . . . I only have 30s - 1min available to interact with the OS before it reboots itself, any changes made during that time don't stick, Device is successful booting into Stock Recovery, and I can successfully get a Fastboot connection when booting to the Bootloader.
Luckily she has come to terms that this might not get fixed and has decided to go a head an order a newer 2013 model. I'd still like to try any solutions that you all might have. Just in case there is a slight glimmer of hope.
Oh, and one last thing I should mention. I tried to see if I could get the bootloader unlocked but it didn't work. This is the first Nexus I've ever had in my possesion, so I'm not really familiar with the tools available for it. I found WugFresh's Root Toolkit and attempted to Unlock with it. The process seemed to go as it should and I didn't receive any errors on the tablet or in the software. However, in the end, it didn't make any changes to the bootloader.
same problem
I have the same problem as you.
Did you find a solution?
Can anybody help us?
Thanks.
I have a similar problem, but I think mine is related to the bootloader.
I'm stuck on 3.34 and that's where it fails ever time I try Wug's Nexus Tool Kit.
Have you tried Nexus Tool Kit yet?
eawooten said:
I have a similar problem, but I think mine is related to the bootloader.
I'm stuck on 3.34 and that's where it fails ever time I try Wug's Nexus Tool Kit.
Have you tried Nexus Tool Kit yet?
Click to expand...
Click to collapse
I have tried factory reset from recovery, no errors while wiping but when device restarts nothing has happened: I only have a 30s-1min of old system with all my data and apps or directly bootloop.
Also I have tried flash factory images with Nexus Tool Kit and directly from bootloader. No errors while flashing, apparently has flashed new image system. When device restarts nothing has happened: bootloop or my old system with data and apps for 30s before restart.
Myself and a few others are having the same problem... please keep us updated if you find anything out.
http://forum.xda-developers.com/showthread.php?t=2588911

[Q] [Help] Stuck in download mode

I was trying to get my VS980 back to lollipop from CloudyG2 2.2 so that I could put use CloudyG2 3.1. I was completely fine with using 2.2, but after using the phone for a few hours an error would pop up that said "unfortunately, com.android.phone has stopped working" and if I pushed "ok" on that, it would just pop up a second later and take me back to the home screen, until eventually I would just have to shut off my phone and restore from a backup, and them a few hours later the same thing would happen. SO I tried to get back to stock lollipop for CloudyG2 3.1, and I installed all the drivers and got into everything all hooked up to the ADK flash to stock program, and once the green bar on the phone started filling up, I hit "EXIT" on the Flash tool. After that, the phone stayed at 20% on the firmware update screen for a bit, until I eventually turned it off. Now, when I turn it back on it just shows the LG logo for a few seconds and then goes straight to the firmware update screen. Plugging it in from there just has it try to install the MTP driver for a bit until it fails and then it doesnt get recognized by my computer. trying to do the factory reset button combo brings up the white reset screen, but hitting yes just takes me back to the firmware update screen. Sorry for the long post, but I just wanted to be REALLY specifc with my problem.
You know what the funny thing is, though? I never even wanted to root my phone or do any of this stuff. I just had to find a way to get my phone to charge faster, not use so much battery, and not heat up so much like it had been doing since I updated to lollipop.
Thanks in advance for any solutions you have
runninsavvy said:
I was trying to get my VS980 back to lollipop from CloudyG2 2.2 so that I could put use CloudyG2 3.1. I was completely fine with using 2.2, but after using the phone for a few hours an error would pop up that said "unfortunately, com.android.phone has stopped working" and if I pushed "ok" on that, it would just pop up a second later and take me back to the home screen, until eventually I would just have to shut off my phone and restore from a backup, and them a few hours later the same thing would happen. SO I tried to get back to stock lollipop for CloudyG2 3.1, and I installed all the drivers and got into everything all hooked up to the ADK flash to stock program, and once the green bar on the phone started filling up, I hit "EXIT" on the Flash tool. After that, the phone stayed at 20% on the firmware update screen for a bit, until I eventually turned it off. Now, when I turn it back on it just shows the LG logo for a few seconds and then goes straight to the firmware update screen. Plugging it in from there just has it try to install the MTP driver for a bit until it fails and then it doesnt get recognized by my computer. trying to do the factory reset button combo brings up the white reset screen, but hitting yes just takes me back to the firmware update screen. Sorry for the long post, but I just wanted to be REALLY specifc with my problem.
You know what the funny thing is, though? I never even wanted to root my phone or do any of this stuff. I just had to find a way to get my phone to charge faster, not use so much battery, and not heat up so much like it had been doing since I updated to lollipop.
Thanks in advance for any solutions you have
Click to expand...
Click to collapse
Nevermind, I just didn't have the most up-to-date Verizon drivers installed. Boy, do I feel stupid

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