Hi
I have just bought a new LTE Google Nexus 4 and so far am very happy until yesterday when I made a call and the screen goes black in middle of call.
I am unable to power on or power off the phone.
Therefore today I have drained the battery.
Are there some special reset phone keys when I power the phone on, to reset everything and would this fix it ?
Thanks
The screen is supposed to turn off mid call if you are holding the phone to your face (proximity sensor,) I'm going to assume the issue is a bit more than that though. So to answer your question, go settings->backup/reset->reset to factory default, I may be a bit off on the verbiage but it should give you an idea what to look for.
dazdaz said:
Hi
I have just bought a new LTE Google Nexus 4 and so far am very happy until yesterday when I made a call and the screen goes black in middle of call.
I am unable to power on or power off the phone.
Therefore today I have drained the battery.
Are there some special reset phone keys when I power the phone on, to reset everything and would this fix it ?
Thanks
Click to expand...
Click to collapse
Make sure you havent got a screen protector covering the sensors
screen protector problem?? if not than reset ur phone
I am unable to access any menu's to reset the phone as the phone is permanently switched off.
It must be the screen protector covering the sensor. I will try when I get home.
I will write an update later on to confirm this. I can't be the only person to of got caught out, lol
dazdaz said:
I am unable to access any menu's to reset the phone as the phone is permanently switched off.
It must be the screen protector covering the sensor. I will try when I get home.
I will write an update later on to confirm this. I can't be the only person to of got caught out, lol
Click to expand...
Click to collapse
When it happened did you try holding down the power button for 10 seconds to force a reboot? I've had it lock up during a call and not allow me to do anything with out forcing a restart a couple of times since I've had my N4.
It was the screen protector had slid, and covered one of the sensors.
The force reboot trick may come in handy some day, thanks everyone !
I also had to cut my screen protector as it coveted the sensors.. As far as the phone was concerned as soon as a call came in and was answered the screen went off because it thought it was being held to my face which meant I couldn't cancel the call
Sent from my Nexus 4 using xda app-developers app
Related
This just started yesterday but the bottom of my screen (the side where the serial port is) seems to be less responsive than normally. When I go to click to respond to a text message I find myself having to press it repeatedly. Sometimes the whole screen becomes un-responsive or if I click up top it will actually make a response at the bottom. Could this be at all due to an app or something I installed? Because normally when I put it on standby (pressing the power button once) and turn it back on it will fix it all but the unresponsive bottom section for texting only. Does this make sense to anyone why this could be happening?
Just having touch problems all together
i keep pressing the screen so many timees... even tried to restart and take the battery out. but still same problems
any help
Thanks
Try recalibrating the touch screen guys, that might help. Also if you have a screen protector on, try removing it, I found my first one got more unresponsive over time.
I dont like screen protectors for that very reason and dont use them. But where is the screen recalibration? I've looked and looked for it since this started happening. It's half way working now and really just varies. So if there is a way to calibrate I really feel like that would fix it. Thanks!!
Sent from my Dell Streak using XDA App
yeah mine did that and calibration fixed it.
power it off, hold down both volume buttons and power it on, holding down all three until the menu appears.
Choose option 3 and away you go!
hth....
Haha, this completely fixed it!!! I'm so excited right now becaus I was terrified I did something to it. It works perfectly again. Thank you guys so much!!!
Sent from my Dell Streak using XDA App
It's nice to be able to give some advice that works for a change
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
I confirm this one popping sometimes. Not that often that it becomes annoying, but nevertheless.
Did you find a solution to this problem? I am experiencing it too and it is very annoying!
I've recently inherited one as well (E900 that is).
The one I have has been dropped, the backlight powers, but no drawing on the screen.
I've disassembled and re plugged everything (bugger stripping down!) but still no luck. I've done a VolUp+Down+Cam+power hard reset, and when I plug into PC Zune says setup needs completing (so it has reformatted) but still no luck.
I cant see anything fried, and no damaged ribbons as far as I can see, any ideas?
I sold the phone a while ago, and never solved the problem. I think it's a firmware issue.
PaulMdx said:
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
Click to expand...
Click to collapse
hi.
What do you mean "somethimes if I press power button"?
Is it pressed with purpose to lock the phone, press it to turn off phone (background slider shows to power off - on Mango and beyond version) or press it accidentally?
Cheers.
So, I did a phone reset. Unfortunately the issue is still present!
Sometimes when I press the power button to unlock the phone the screen is lit, but stays blank i.e. no lockscreen wallpaper, no nothing. The same happens sometimes when I get a phone call - the phone rings and vibrates, the screen is lit but stays blank.
When this happens I have to press the power button to put the phone into sleep mode and press it again to wake it up.
What I found is, when the issue occurs the screen is actually responsive. For example I can slid up and unlock the phone then I hear the unlock "pop" sound. It's just that nothing is drawn on it!
I was wondering if anyone else experienced the same behavior and found a resolution. Also I am not sure if this is a software or a hardware problem. If I could confirm it was a hardware problem I would call LG and have the phone repaired or replaced.
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
billybrown said:
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
Click to expand...
Click to collapse
I am pretty certain this is a hardware issue. I am calling LG tomorrow and hopefully they'll take the phone for repair/replacement.
I sent my phone for repair. Today I got it back, and guess what?!
The issue is still present! It seems, they "couldn't reproduce" or something.
What should I do now?
EDIT: If anyone is interested, here is a video I just captured which clearly demonstrates the problem. http://youtu.be/38kF9RYs_bU
I'm sending the phone back for repair tomorrow with this video attached.
Hey, might not be an issue at all, but in the video, I saw that the two times you were able to get it to go blank you had your finger on or near the proximity sensor. I wonder if there is something that could be the trigger.
Just wondering if you can duplicated it or cause it only when you have the proximity sensor blocked, or if it truely is random.
You are right, it might has something to do with the proximity/light sensor.
On the other hand, this issue occurs even on incoming calls when the phone is placed on a table, screen up and nothing around the sensor.
Today, I visited my local carrier shop and left the phone for repair again. They told me, since this is a second claim they'll run it through the process faster, so I expect to get it back next week.
Will post an update.
UPDATE: My phone was replaced. Yesterday I got a brand new unit, yeah! It was stock wp 7.0. I plugged in my sim and used the phone the whole day, no sign of blank screen issues. Last nigh I installed all the updates (total 5 I think) up to OS 7.10.8107.79, FW 1.0.16.10. Guess what?! Same issue!
I am crushed
I am sooooooo tired of this.
When I had 2.2 I had no issue, but, ever since I upgraded to Gingerbread (2.3) the screen will just turn on out of no where while I am on the phone and a lot of times my cheek will turn off the call or sometimes mute the call. It is so darn annoying.
Is there anything that can be done to fix this issue? I am sure I can't be alone with this.
Odin back to 2.2 and confirm that it is software and not your sensor that has gone bad.
Sent from my SPH-D700 using xda premium
My wife and I have the same phones and she compains of this too. I never have an issue with this on my phone. But, she can use my phone and have this problem. She also said she never had this problem on froyo, only after the gingerbread update.
I've tried installing several proximity sensor apps that are supposed to lock the phone when you put the phone to your ear. But not had the luck witht them that I was hoping for. The phone will lock, but the dialer stays on top of the lock screen. You are only taken to the lock screen after you hang up and the dialer goes away. Please let me know if someone has a solution like this that works!
I think the difference is how she holds the phone to here head. I've noticed her ear doesnt complete cover the proximity sensor all the way. She also likes to hold the entire phone screen tight to her cheek. I've tried to encourage her to hold the phone a little different, but she would rather that it just work for her. She also wants me to restore her phone back to froyo. I hate the idea of that.
Sent from my SPH-D700 using XDA App
also make sure your screen is clean. perticaly around sensor. had a problem with screen not turning off when on phone once and as soon as cleaned screen problem went away.
Just press the power button when your on a call so ths seen won't turn on
Sent from my SPH-D710 using xda premium
Yes, that's a good suggestion, but that wont always keep the screen off. I agree that it *should*.
To test, I call my voicemail.
Putting my finger over the proximity sensor will cause the screen to turn off. Now, lightly pressing the camera button to its half way point caused the screen to turn on. Pressing the volume buttons also turns the screen on. So, overly gripping the phone will turn on the screen.
Next test, turn off the screen with the power button. First call to VM, turn off screen with power button, screen stays off while I try to press volume button, but turns on with half press of camera button.
Seconds call, turn off screen with power button, screen turns on when pressing volume or camera button.
I continued making a few more test calls with these same mixed results. Finger over the proximity sensor always turns the screen off if it was on previously. I just can't get the screen to stay off during a call for my wife. I've tried to convince her she just needs to use a BT headset or wired one for long phone calls. She doesnt care for the solution. LOL.
Thanks,
Smoke.007
Sent from my SPH-D700 using Tapatalk
I should also mention I'm on CleanGB 1.1.2 EL30 modem. This problem happened for her when she was on Sprint's stock GB rom too.
Thanks,
Smoke.007
Sent from my SPH-D700 using Tapatalk
I find that the proximity sensor doesn't work well through hair. if i get a little hair in front of the sensor it would turn on and my cheek would hit end.
My proximity sensor stopped working on CM9, but works just fine on a TW rom (CleanGB). It's not a hardware issue that I assumed previously. Ditto autorotation...
Its not your phone or apps, its Gingerbread for the epic. It has done this since day one for me and others. It particularly happens when you get a text message while on a call. The only thing you can do is if you see it light up, just pull away from your face and then back to it and it will go back off.
I upgraded both our phones to Cyanogenmod 9 beta 1 and she hasn't complained about the proximity sensor problem yet. I think it's almost been 2 weeks. Otherwise, she was about to throw her phone out a window because she was so frustrated.
I've noticed the sensor is setup so there is some delay when turning the screen on and off. So, having the screen come off your face for a second or switching ears quickly, won't aways cause the screen to come back on. So far so good. Plus, I LOVE ICS. It's been a perfect daily driver!
Cheers,
Smoke.007
Sent from my SPH-D700 using XDA
When call is connected go to home screen then push power button
I have a s7 att with all latest firmware and updates. When I'm in a call using bluetooth and I press the power button to turn the display off so I can slide it into my pocket. The display goes black then wakes again after about 3 seconds. Tried a factory reset, reboots and general troubleshooting. Even smart stay and proximity sensor. Even changed my case in case something was triggering it...
Any assistance?
crapymonkey said:
I have a s7 att with all latest firmware and updates. When I'm in a call using bluetooth and I press the power button to turn the display off so I can slide it into my pocket. The display goes black then wakes again after about 3 seconds. Tried a factory reset, reboots and general troubleshooting. Even smart stay and proximity sensor. Even changed my case in case something was triggering it...
Any assistance?
Click to expand...
Click to collapse
The only work around I have found is to hit the home button, or leave the call app in any way, then lock the screen.
This is SUPER annoying!!!
elijahblake said:
The only work around I have found is to hit the home button, or leave the call app in any way, then lock the screen.
This is SUPER annoying!!!
Click to expand...
Click to collapse
I know, I'm one to talk on my bluetooth to someone for hours while my phones in my pocket. But lately I have to be careful because I hang up or mute ect... my phone from bumping my pocket.
crapymonkey said:
I know, I'm one to talk on my bluetooth to someone for hours while my phones in my pocket. But lately I have to be careful because I hang up or mute ect... my phone from bumping my pocket.
Click to expand...
Click to collapse
One other thing that has helped was to turn on Keep Screen Turned Off under Settings>Display...
This bug still sucks and needs to be fixed though
I do that, i can litterly press the power button and screen will go black. Then a few seconds later its back on.
elijahblake said:
One other thing that has helped was to turn on Keep Screen Turned Off under Settings>Display...
This bug still sucks and needs to be fixed though
Click to expand...
Click to collapse
Hi, I just got my Galaxy s8 about 3 weeks ago. I've had very little in the way of problems with it. Well, except one thing... Everytime I make a call on it the screen will wake up at random. It doesn't matter if it's a call from the installed phone app or hangouts. I thought this might have something to do with the apps edge so I disabled that. Didn't fix it. I thought it might be the home button so I put it on the lowest sensitivity. Didn't fix it. I frequently call while laying in bed (who wants to hold a phone up all the time?) so the phone is between my head and a pillow. When the screen wakes up it clicks and than shuts off after five seconds because I turned on the keep off when in pocket or whatever it's called in settings. Before I turned that on the screen would stay on and buttons would get pressed usually ending up with me ending a call. I still think it's the home button but I'm not sure how to fix it. It anyone has any ideas or has the same issue please let me know.
Matt3561 said:
Hi, I just got my Galaxy s8 about 3 weeks ago. I've had very little in the way of problems with it. Well, except one thing... Everytime I make a call on it the screen will wake up at random. It doesn't matter if it's a call from the installed phone app or hangouts. I thought this might have something to do with the apps edge so I disabled that. Didn't fix it. I thought it might be the home button so I put it on the lowest sensitivity. Didn't fix it. I frequently call while laying in bed (who wants to hold a phone up all the time?) so the phone is between my head and a pillow. When the screen wakes up it clicks and than shuts off after five seconds because I turned on the keep off when in pocket or whatever it's called in settings. Before I turned that on the screen would stay on and buttons would get pressed usually ending up with me ending a call. I still think it's the home button but I'm not sure how to fix it. It anyone has any ideas or has the same issue please let me know.
Click to expand...
Click to collapse
Its the proximity sensor.
Sent from my SM-G955F using Tapatalk
Proximity sensor is working though.. I have no way to test it properly but if I place my hand near it the screen goes black and when I move it it lights up again. It also doesn't make the click
Had this bug on every device
So it's just a bug? No fix currently? I'm just wondering because I haven't seen anyone talking about this specific issue before ¯\_(ツ)_/¯
I'm also suffering from this issue