Calling Google about scratches? - Nexus 4 Q&A, Help & Troubleshooting

I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.

I have the same problem as you. I've only dropped the thing once and I've always stored it in a pocket alone and yet I have tons of scratches all over. So much for gorilla glass. Let me know if you do call what the results are!
Sent from my Nexus 4 using xda app-developers app

The front of mine is still perfect after two weeks. The back has the protector on still and somehow there is a scratch near the camera.... I'm worried about taking it off until I get my case. Here in Toronto the only way to get a case for it is online shopping... My original case order was cancelled and I got scammed in the process so I had to order a new one that'll come in about a month -_-
Sent from my Nexus 4 using xda app-developers app

Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2

Serious_Beans said:
Seriously? You're gonna call Google and tell them what? You scratched your phone...not Google -_-… they didn't make the glass.
Sent from my Nexus 4 using Tapatalk 2
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Did you read the post? Yeah I'll call them out if I get enough people saying they think it could be defective. I've seen a couple threads where people were saying they sent it back for scratches. I'm pretty much asking if people think there was a chance of actually having a defective device and if so could the glass be effected by that.

Glass is glass. It isn't a defect in your phone, you've just had bad luck with the phone and probably sand or other fine particles coming into contact with it.

oricatiy 11am
Pics or it didn't happen

i noticed scratches the 2nd day of use so i called Google and they sent me a replacement

1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.

Nospin said:
1. It's glass. A single speck of sand will scratch it. It's glass.
2. Because it is glass, you would have been wise to invest $6 in a noninvasive front and back body skin to protect it. You don't think you need it, until you realize you did.
3. It isn't defective and Google won't help you.
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1. You didn't have to say "its glass" twice
2. I purchased many different screen protectors and all of them where very annoying. This screen was especially designed to be super smooth and it is super oleophobic. Why ruin the experience with a screen protector?
3. I've heard of people saying that they could be defective and scratched too easily so and they even got an RMA. The person above you seems to have gotten one for the screen scratching. I have had cheap phones that I have taken horrible care of that have no scratches on their screen. I have also heard of people taking awful car of their nexus 4 and talking about how durable it was and how it still has no scratches. I've babbied this thing and had a screen protector on it through November to middle December. This all leads me to believe tat something is not right with the screen.
Sent from my Nexus 4 using xda premium

As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD

Chrono_Tata said:
As you say yourself, the glass on the Nexus 4 is meant to be oleophobic, which means that the glass is covered with an oleophobic coating, which scratches more easily than glass would. You just have to be even more careful with it.
Sent from my Transformer Prime TF201 using Tapatalk HD
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What? The Oleophobic layer is what makes it more scratch resistant. Friction is what causes scratches and if there's less friction then it lessens the possibility of scratches.
I swear people like to talk crazy stuff sometimes. I've had my phone for over a month now (ordered Nov 27 and received Dec 6th). The back of my device is perfectly scratch free now and i'm pretty gentle with my device as well. Dunno wtf you people are doing with your phones but I have no case or anything either and it's perfect still.

Err, no. The oleophobic layer is made of softer material than glass, so obviously it's going to scratch easier. Making something more slippery doesn't make it less easy to scratch.
Sent from my Transformer Prime TF201 using Tapatalk HD

Umm NO, here's the word straight from the horses mouth:
http://www.corninggorillaglass.com/sites/all/files/COR_GG_WhtPaper_Easy-to-Clean.pdf
Go to page 4.
Abrasion Resistance
Scratch resistance was found to be an added benefit of the easy-to-clean coating on Corning Gorilla Glass. Test samples
comprising 1/2 coated and 1/2 non-coated regions were tested by wiping across both surface areas with 150 grit silicon carbide
sand paper, using the crock meter, for 40 passes (back and forth) at ~1.5 PSI. Surfaces were then tested for haze to determine the
degree in which optical appearance of scratches was mitigated. Figure 3 shows an optical photo of such a sample, exhibiting
significant scratching on the non-coated region whereas few visible scratches exist on the coating. Figure 4 demonstrates this
effect further, plotting haze for coated and non-coated glass regions and for chemically strengthened soda-lime glass.Test
conditions also showed a significant benefit for Corning Gorilla Glass over soda-lime glass (50-60% improvement), and further
benefit for the easy-to-clean coating (additional >75%).
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ADDING the oleophobic coating helps the glass to be more scratch resistant as well as the fingerprints and all that jazz too. Gorilla glass itself is tough but adding that layer helps protect the surface of the Gorilla Glass making it more scratch resistant.
If you want more info, go look up XDA TV and learn something or 2 as well. There was a girl (forget her name now) that explained gorilla glass for her Note 2 device in which she mentioned this as well with more details.
Ahhh found her, it's Erica:
http://www.xda-developers.com/xda-t...ass-drops-tests-composition-xda-developer-tv/

OP, I agree that we shouldn't have to ruin the experience of the phone for the sake of everyday use. I've never had screen protectors and very rarely get scratches while living a fairly active lifestyle.
So far I've not had any scratches on the screen, even cycling with the phone in my pocket. I have been happy with the scratch resistance so far and would compare it to other phones of similar quality.
The back glass has not held up nearly as well, despite sharing the same pocket/conditions. I have a few hairline scratches, particularly over the nexus logo and unfortunately over the camera. My guess is that this happens while pulling the phone in/out of pocket and that is why they are clustered over the logo area.
I'm not sure how much a call to Google will do, can there be quality problems with glass that would cause some to scratch worse than others? QA issues causing breaking seem more likely. To answer your question though, I've not been babying the phone (well, maybe a little) and don't have a hint of a scratch on the screen after a month.

I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.

Thanks for the links and I stand corrected. Coming from a Galaxy Nexus, most users found that the display tends to get scratched more than other non-oleophobic glass so it was just generally assumed that the coating was the culprit. Obviously from Corning's documents this isn't the case with Gorilla Glass and their oleophobic coating.
Sent from my Nexus 4 using Tapatalk 2

BravoMotorola said:
I've got a ton of scratches that are pretty deep all over my Nexus 4 that have been appearing since I got the phone. My last phone was an Atrix and after dropping it a few times I never cared to take that good of care with it and it has only very small scratches, none of which near as deep as the scratches I've been getting on the N4 which I take extremely good care of. I was one of the first to receive the Nexus 4. Is it possible that I got a bad phone or has the whole "bad batch" thing just been tossed around? I'm thinking of calling Google and asking but I would like input before that. Maybe I'd prevent wasting someones time... but if this thing really is defective in some way I would like a replacement.
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Take better care of your phone and it won't get scratched

VoiD_Dweller said:
Take better care of your phone and it won't get scratched
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+1 ... haven't dropped or scratched my phone. Using a bumper and a rearth slim for the first couple of days of having it.
hope i didnt jinx myself just now

VoiD_Dweller said:
Take better care of your phone and it won't get scratched
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So did you read the post? That's exactly my point, I do take really good care of it. Now (again go read my posts) I did have an Atrix before this phone and tossed it around quite a bit and it has hardly any scratches that are as deep as the ones on the nexus. The only scratches it has are around the edge and can only be seen in the sunlight. I owned the Atrix for almost two years and never had a screen protector for it. I've owned this phone for only months, and its only gone one month without a screen protector. It seems new scratches appear each week and I'm doing everything to prevent them. It just makes no since why it would be collecting so many scratches in just a small amount of time.
kzoodroid said:
I don't think you can RMA it for scratches after having it for 2 months but it doesn't hurt to call and all they can do is say no.
I myself have no scratches, I should add yet here, and I received mine on November 27th. But it has never seen the inside of my pocket, I bought a belt clip case immediately that it sits in if I'm out and about. IME Pockets are too dangerous as my phones always ended up getting scratched in my pocket because I dropped change in there or put my keys in there by mistake.
I did finally put a screen protector (skinomi) on the front after about a month but I'm not happy with it, it does ever so slightly ruin the experience especially since it is too soft and gets marks in it and it has a dull look to it. But I'm being more than anal about watching out for scratches with this phone as it was an investment. Eventually I'm sure I won't give as **** anymore and start treating it like any other phone but right now paying $400 for a phone still stings a little.
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Just so you know, neither keys or pocket change will scratch your phone, its sand and the glass particles in dust you want to worry about.

Related

I thought this was "gorilla" glass

Gotta say I'm pretty disappointed with this screen. I allready have a few scratches across the screen in just a few days of use. I've done everything to my poor Nexus one, including dropping it 2 stories off the top of an elevator with no scratches in the screen.
Anyone else Disappointed with the screen?
lol - doesnt matter what kind of glass it is
its either all the gear and no idea sindrome or bad luck mate, you choose which suits you best
if had mine for two months without a case and its still perfect
socksfelloff said:
Anyone else Disappointed with the screen?
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Not in the least. I just returned a TMobile tab that I've had since release date (replaced w/ an ATT tab that I will be flashing soon) and I can't imagine what you've done to scratch that thing... actually, what did you do to scratch it?
I've babied this thing. The only time I transport it is in the inner pocket of my jacket which is clean. 2 hair line scratches down each side of the screen. Wish I knew what did it so I could avoid doing so again. I hate screen protectors and feel they are a waste on today's generation of screens. Maybe not. Otherwise I'm very happy with it.
Sent from my GT-P1000M using XDA App
I don't care what the glass is made from, I always use protection lol
Sent from my GT-P1000 using XDA App
gareth824 said:
I don't care what the glass is made from, I always use protection lol
Sent from my GT-P1000 using XDA App
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thats what she said
but anyway, ive dropped mine a few times, stood on it in boots, had my cousin kick it and it has no marks at all. damn impressed.
Anything harder than Gorilla Glass can scratch it. Many types of sand particles are hard enough. Sounds like that jacket pocket ain't as clean as you think it is.
I dropped mine 5 feet face down onto dirty hardwood floor. It slid face down over dirt and sand for about 3 feet. Not one scratch. My heart however will probably not recover from the scare. I had just opened the box and taken the plastic cover off.
Sent from my GT-P1000 using XDA App
I use Clear Protector shields on anything I get since Gorilla Glass can get beat up by giraffes LOL.
I'm quite impressed by how tough the display is to be honest.
I had it in my pocket next to a bunch of keys...not a single mark on the screen.
Fingerprints are a pain, but there's actually something quite satisfying when cleaning the display with chamois leather until it is squeeky-shiny-new
I don't trust any glass products not to scratch, whatever fancy name they call it. I've had one of these on since day 1: http://www.handhelditems.com/steinh...-screen-protector-ultra-crystal-p-152827.html
Gorilla Glass isn't scratch proof, and I have no idea if you were babying it how you scratched it. I'm pretty tough on my devices (Samsung Fascinate, Samsung Focus, and Galaxy Tab) - and not a single one has scratches.
Do you have sand or something in your pocket or bag? Sand is strong enough to scratch glass.
@daniel.weck - keys won't scratch normal glass, let alone supposed gorilla glass, they aren't strong enough.
People have had luck in the past buffing out small scratches with glass polish - YMMV and I'd personally be too afraid to try it.
Some screen protectors because of how they are applied will "fill in" small scratches so you don't even see them anymore. I highly recommend this route.

gorilla glass really is glass....

Found out the hard way, it met concrete
Phone works fine though
Yep I shattered mine a few weeks ago. Replacement glass is about $50. It's really not that difficult to change. Make sure the glass you buy comes with adhesive attached. That will save a lot of time. Also wear rubber gloves so you don't smudge the inside of the screen.
Did you get it on ebay? Just wondering if the ones from ebay are not just plastic knock-offs
Sent from my MB860 using XDA Premium App
kufel said:
Found out the hard way, it met concrete
Phone works fine though
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Wow! That looks awful. I guess screen protectors don't really offer much protection. XD
If i did not have screen protection the glass would fly away an i woudl have lcd exposed..... it hit the ground with rhe corner where the camera is anx this part was not covered by the foil... there is actually a small hole there.
I will by another ishieldz after repair for sure!!!!
Sent from my MB860 using XDA Premium App
I am VERY disappointed at the Atrix's gorilla glass, but I should have known better than to trust marketing. I've managed to scratch two screens in less than three months with zero effort.
The first was by brushing a nearly-blunt knife's edge against it, the second by letting it drop exactly TEN centimeters on a metal table. This is ridiculous, by all the marketing involving it, you would believe it to resist it to anything short of a point-blank shot. Long way from that to knife-rubbing.
and that is why I purchased two phones
No seriously tho where did u buy ur part from? Ebay ?if so is it the same?
It really depends on the angle it falls on. I've dropped mine on concrete once but I had a basic case on and it saved it. Get case guys its worth it try ebay.
Yeah the Gorilla glass is terrible. I have a non Gorilla glass phone and it has no scratches but my Atrix has dozens of tiny hairline scratches all in it. It kills me just to shine it in the sun. I'm wondering if it's really just a film on the glass getting scratched rather than the glass itself though...
completely agree with all of you. the atrix gorilla glass is terrible. I have had 3 iphones and never a scratched screen despite no screen protectors. I am very careful to put it in a pocket with nothing else. I let my slip in the car while putting in the car dock and it slid on the dashboard. picked it up and it has a 2cm long scratch in the middle of the screen that I can feel. this glass stinks.
Folks, you really need to look up the specs on Gorilla glass. It's not indestructible. There is a thread somewhere here from a couple of months back where I posted all the specs, and they are not that fantastic. Better than the regular glass used, sure, but Gorilla is especially susceptible to pressure.
Viamonte said:
I am VERY disappointed at the Atrix's gorilla glass, but I should have known better than to trust marketing. I've managed to scratch two screens in less than three months with zero effort.
The first was by brushing a nearly-blunt knife's edge against it, the second by letting it drop exactly TEN centimeters on a metal table. This is ridiculous, by all the marketing involving it, you would believe it to resist it to anything short of a point-blank shot. Long way from that to knife-rubbing.
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So, is this fake? - http://www.youtube.com/watch?v=H4qJHNIiXow
I have had three phones with gorilla glass and haven't managed to scratch a single one of them. Brushing agains a knife isn't "zero effort" in our universe.
Am I just crazy lucky then? I've dropped my phone numerous times and the I as of yet don't even have a single scratch on my screen let alone any type of serious cracks. Compared to previous phone screens this thing is indestructible.
I guess next time make sure it hits the concrete with the corner where the front cam is
What sux is that all 40 dollars screens on ebay are not oem parts. Oem is 110
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That doesn't look like a drop as much as it does a slam.
Nope. Just a drop..... tried to calibrate a compass... so there was some rotation......
Sent from my MB860 using XDA Premium App
Im afraid of replacing a screen with a non original one...so I have a bricked spare Atrix for pieces...lol
Enviado desde mi Motorola™ Atrix® usando Tapatalk
I managed to have mine fly out of my hand as I took it out of my pocket and it fell right onto concrete from like three feet. And of course it was the day that I didn't want to put it in the case. No scratches or shattered glass on the Gorilla Glass, just some scuffs and dings on the battery cover. I got another battery cover from Motorola for free and you can't even tell I dropped it. Works fine. Definitely got lucky. My wife dropped her iPhone 3GS in a parking lot and it totally shattered.
Hmmm.....I understand that Gorilla glass isn't indestructible, but it sure is pretty scratch resistant IMO. I am in a trade that my hands are dirty pretty often and I have yet to have a single scratch on my screen. I am still pretty impressed overall with the screens. My Captivate was the same way.
The picture from the OP shows that it took a hit in the corner, probably the most vulnerable (and probably common) place for it to break. Any phone would suffer the same fate. (unless you have a good case of course).
Not complaining... It was my clumsiness. $36.54 plus shipping for OEM part replacement from these ppl:
http://myworld.ebay.ca/usmobileparts/?_trksid=p4340.l2559

Screen chipped after 6 days of ownership!

As per the title.
I wouldn't mind, but I haven't been abusing the phone in any way. It has not been dropped, bumped in to or had anything placed or dropped on the screen. It has always been placed in a pouch after use and there is nothing inside the pouch that could scratch or chip it. But there it is, 1cm below the 'S' in Samsung - a 1mm diameter chip on the screen. It wasn't there yesterday, but it's there today.
I phoned Orange and told them, expecting to be told to take a running jump, but they are delivering a replacement handset to me tomorrow, so that is one bit of good news for me. A screen protector will then be applied ASAP!
Is this screen, purportedly made from Gorilla Glass, generally just ridiculously easy to chip and/or scratch? Or have I just been very unlucky? Or is Gorilla Glass just generally **** (which is the conclusion I am being drawn to after hearing plenty of scare stories regarding the latest HTC phones, and seeing a colleagues Desire S which is absolutely chipped and scratched to buggery)?
It's strange, but I've come from a HTC Desire after 18 months with no screen protector having ever been applied and being kept in a similar pouch to my GS2, and there isn't a mark on the screen...
Bizzare, i have mine a good few months now and have dropped it twice and it's fine, granted i have a case and a screen protector but i was hammered drunk the weekend and took my phone out of my pocket to answer a call in a crowded bar and someone barged by and the phone went out of my hand onto the floor face down, cue me picked it up and not a scratch on it so i have no idea what happened to yours mate for a phone so slim it's amazing, one only has to look at this video.
That can only be unlucky, I dropped mine down a flight of stairs in a pub and watched as it went like a £400 slinky with only a £3 ebay case to protect it and it was fine. The screen is pretty tough.
I've beat mind to death since release and nothing noticeable.
Sent from my GT-I9100 using Tapatalk
Sounds like a manufacturing defect in the glass more than anything else.
Its probably a good idea to use screen protectors and some form of a case to anyone else reading this that hasn't bottom one yet.
I'm not trying to be the "I told you so guy" (I hate people like that) but I was in the same situation as OP myself using a different phone, and I'd like to save someone else from suffering the same fate...
Sent from my MB860 using xda premium
donalgodon said:
Sounds like a manufacturing defect in the glass more than anything else.
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I'm inclined to agree. The phone certainly hasn't been mistreated in any way, so I can't think of any other reason for it to appear.
Dropped my phone yesterday onto solid flooring tiles at work and it just bounced a few times and not an issue.
It's a plus of the plastic used IMO. Yes it feels tacky but it's damn strong and absorbs force extremely well. Weight also helps.
I had my Galaxy Ace get a scratch in the top-left corner about .8cm long. Sure, Gorilla Glass seems more resistant to minor scratches you get from being in a pocket, but it's by no means invincible.
I scratched my screen on the 2nd day of having it just by it being in my jean pocket on its own. Since that I always put it in a soft case if I'm wearing jeans, but still managed to get another one in roughly the same place... I had my Desire for about 16 months and dropped it many times and no scratches on the screen lol typical. Can only see the scratches if I look for them though so not too bad.
defected glass is the biggest possibility. My GS2 unknownly got out of my pocket when I was sitting, but no scratch at all
Gorilla glass should have a somewhat higher surface hardness, that's all. Nothing magical about it, except the hype.
And increasing surface hardness usually makes a material more brittle, meaning it chips and cracks more easily (and dramatically).
You can't have it all...
Sent from my GT-I9100 using xda premium
Whether or not a gorilla glass, i always prefer to apply an invisible shield by zagg, as soon as i take out the phone off its box. I have seen the result and its tremendous.
One phone had shattered glass but because invisible shield was applied, touch screen was still usable and one phone fell off from about 10 feet hight and nothing happened to it as because of the same.
Just my two cents.
Cheers
my phones bn gud past 3 months.. i think u r "careless" bro
I also chipped my screen.. I had a bottle opener on my car keys and forgot which pocket 2 put them in. So they can get scratched quite easily although the chip is tiny. I think a pocket pouch would probably have prevented this. I love the slipperyness of the screen and will never cover it.
Sent from my GT-I9100 using xda premium
i actually have had the same thing happen to mine.mine cracked above the ear piece to the out side edge where the glass is at its thinnest point.i have a case and it hasnt been dropped.almost as if it was point loaded from underside of glass.pissed me off as i imported my phone on release.just learnt to live with it

[Q] N4 Scratches? Use a screen protector!

My Nexus four already has two distinct scratches on the glass areas -- one on the front, one on the back. They're very noticeable.
So, I'd be the first to say I don't treat my devices the best -- almost all my phones have a short lifetime for one reason or another. I've had the Nexus 4 though about a month, and I didn't even have a SIM card for it until yesterday. That being said, I'd still carry it on my person to get used to it. The cat has pulled it from it's charging station a couple times, making it fall about 3 feet to a concrete floor (damn cat). Other then that, use has been pretty sub-normal. When I put it in my pockets, I make it a point to not put it in the same pocket as my keys. My wallet (it generally goes in this pocket) is leather and has no metals. Sometimes it'll go in my pocket with my Galaxy Nexus -- which never once has incurred a scratch ever -- no matter how many times I put it in the keys pocket by accident over the years.
I had Invisible shield for my Galaxy Nexus, and it was so annoying because of the friction it adds and it really messed with the contrast -- I took it off -- I thought it was Gorilla Glass and never would get scratched -- I was right!
The Nexus 4 -- I took it by Invisible Shield and they didn't even have the pattern yet -- so I figured I'd wait, but this is Gorilla Glass 2, and I'm super disappointed it's already got scratches. I don't know what to do, so I guess the best thing to do is to let you guys know. I'll probably be calling Google come Monday to see if they have any options. I think I'm 3 days out of return -- I just noticed the big one on the front of my screen yesterday. Ugh.
First of all - wrong forum
Second - how can you be sure that the drops did not result in the scratches
third - I believe the first people to receive the N4 were 17th Nov 2012 so how is it that you have been using it for a month
Fourth - if your wallet has a dust particle on it, you can get scratches on the phone
mine already came with a stock front screen protector, thats normal right? not sure if the back has one either its hard to tell i have bad eyesight:silly:
Gorilla Glass is all marketing, it might be slightly stronger than normal glass but it's more prone to scratching than other screens. And drop videos show the glass will break no matter what if you drop it 5-6 feet. Only idiots at Apple would think of covering its phones with glass and only morons follow in copying such a design on their phones. LG made a poor decision on this aspect. Most cases, most people going to buy a back cover and all that shiny glass back is going to be covered anyways. So whats the point?
I had a galaxy note with gorilla glass, screen got scratched from its own damn pen!
Galaxy Nexus, Nexus S, Samsung Focus, Blackberry Bold 9000 not a single scratch, none of them used gorilla glass.
So when people say their gorilla glass screens got scratched, I believe them.
I just hope my Nexus 4 will remain scratch-less in 6 months.
I work in construction and had my phone since 14th of Nov well got a new one again a week and a half later from tmobile and neither have any scratches. U have to really be doing something to get scratches on it. Sand will scratch this glass. Keys and change won't only metal that is kind of hard enough to do that is nickel. Also dropping it a few times like op said will definitely do it. These phones are not scratch proof but it is hard to get scratches with normal use and in pockets. That is of course like I stated u have sand in your pockets!
Gorilla Glass (1 and 2) do not protect against ALL scratches:
ManicDVLN said:
Gorilla Glass is all marketing, it might be slightly stronger than normal glass but it's more prone to scratching than other screens. And drop videos show the glass will break no matter what if you drop it 5-6 feet. Only idiots at Apple would think of covering its phones with glass and only morons follow in copying such a design on their phones. LG made a poor decision on this aspect. Most cases, most people going to buy a back cover and all that shiny glass back is going to be covered anyways. So whats the point?
I had a galaxy note with gorilla glass, screen got scratched from its own damn pen!
Galaxy Nexus, Nexus S, Samsung Focus, Blackberry Bold 9000 not a single scratch, none of them used gorilla glass.
So when people say their gorilla glass screens got scratched, I believe them.
I just hope my Nexus 4 will remain scratch-less in 6 months.
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Where are you getting the information that GG2 is more prone to scratches? This is bull ****. Out of many thousands of phones sold a few people complained about scratches.
The truth is that the majority of them scratched the screens and do not want to admit it. So calculate the percentiles and I think it is fairly low. So how does this translate into gg2 being easier to scratch?
I have had my phone since Thursday. I have no case or screen protector but I am careful and I clean the screen often using a cloth shami meant for glasses. I have no scratches and often carry the phone in my sweat shirt pocket.
I am not saying that I have tested the durability top much but I surely would not consider this glass easy to scratch.
Btw- I placed this phone next to 2 other devices i have both of which have fairly poor quality glass. You can easily tell this glass is much harder even just by tapping with your finger nail.
Sent from my Nexus 4 using xda app-developers app
A nuke went off and my phone melted therefore gorilla glass is bad.
Sent from my SPH-D710 using xda app-developers app

[Q] Gorilla Glass 3

What have been your experiences with Gorilla Glass 3? The unit on mine cracked with a minor drop, although given it was a drop suffered directly to the face. But a two week phone already cracked. I had better experiences with Gorilla Glass 2 on my galaxy s2
How do car windshields sometimes just chip and sometimes crack all the way across, with a similar sized hit from a rock?
I wouldn't blame your glass, just luck of the draw.
Plus isn't GG supposed to be scratch resistent(not that it totally is) moreso than impact resistent?
LucasDTV said:
What have been your experiences with Gorilla Glass 3? The unit on mine cracked with a minor drop, although given it was a drop suffered directly to the face. But a two week phone already cracked. I had better experiences with Gorilla Glass 2 on my galaxy s2
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Consider yourself lucky if you ONLY cracked the glass. A number of us, including myself, have had experiences where the OLED broke off a "minor drop". In all honesty, you were unlucky AND lucky. If the phone still operates and you can look past the obvious cosmetic blemish (or scar, however you'd like to see it), then ride it out until the price of Gorilla 3 glass comes down. At least you may still have something that operates. Better that then seeing your phone go completely black.
One more note: can you show us where the phone landed on? I'm willing to bet 100 internets that it landed on the sides or corners. A large number of people here have had face down drops and come up clean (as in flat impact on flat surface.)
That sucks bro, I work a pretty labor intensive construction job and I keep my phone in an otterbox with the provided otterbox screen protector. I have dropped my s4 from roof to basement (roughly a 30 foot drop) and my phone is still unscathed. Same with the s3 I had for about a year and a bit. Probably dropped it 200 times, never had a problem. Just lucky I guess.
i guess it really depends how the phone drops, my friend also work in construction, he dropped his S3 from the 3rd step of a ladder last years and it shattered, his S4 fell from the top of a similar ladder and had a very slight chip on the plastic strip around the phone but no screen damage. Corner shots can be especially deadly
You guys need to quit playing around with your phones while at work. That's the problem - your punishment for goofing off.
Lol (just joking)
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
JasonJoel said:
You guys need to quit playing around with your phones while at work. That's the problem - your punishment for goofing off.
Lol (just joking)
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
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No but i do agree. If you're careless, or accidentally drop the phone, you should be responsible for your acts, i have dropped my phone a few times before, thankfully, nothing ever happened, but if one day it does, the only person i'll blame is myself, not the construction of the phone, and definitely not gorilla glass 3. It's a phone, not a tank. Nothing is ever specified in any documentation that the phone is supposed to resist any drop.
Gorilla Glass will soon be a thing of the past
http://www.youtube.com/watch?v=OIu1_zoLRgE
Samsung's flexible display is awesome.
My experiences were good for the first 30 hours of my phone ownership, although I guess I can't be too upset at a thin piece of glass shattering upon contact with concrete.
Is there any clear cut way to tell the difference between a broken digitizer and just a broken glass? I can touch anywhere on the screen and it works fine, until I get a shard of Gorilla Glass in my thumb... I could always just shell out $220 for a whole new assembly, but I'd really rather not considering I spent a good amount of my check last week getting the phone.
ouch, you should be more careful.
The glass and digitizer are built together. You will need to buy them both built together. Disassembling the phone isn't too difficult though if you are good with fixing things you might be able to install it yourself.
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UVClay said:
Is there any clear cut way to tell the difference between a broken digitizer and just a broken glass? I can touch anywhere on the screen and it works fine, until I get a shard of Gorilla Glass in my thumb
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When the digitizer is broken the touch capabilities don't work. It rarely breaks as its a piece of material more than anything
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LucasDTV said:
What have been your experiences with Gorilla Glass 3? The unit on mine cracked with a minor drop, although given it was a drop suffered directly to the face. But a two week phone already cracked. I had better experiences with Gorilla Glass 2 on my galaxy s2
Click to expand...
Click to collapse
I dropped mine when getting out of the backseat of an SUV. I had the phone in my lap, forgot it was there, slid out and heard a loud SMACK on the rocky asphalt. I looked below and saw my phone laying screen down upon the dirty, New York stone parking lot. I reluctantly bent down and sighed, resigning myself to a $650 charge on my credit card next time I hit up an AT&T store. I picked it up to inspect the damage and...
Nothing. It was perfect as the day I took it out of the box. <3 GG3
Dropped it On a tile floor, bounced around, and very minimal damage.. Dropped from my hand without a case so 4-5 foot drop. The chrome dented where it dropped and the glass sorta cracked/chipped a layer.. There are no breaks, just a small area of damage.. Was quite scared that more damage would be inflicted based on some of the criticisms going around about the poor build
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joeybear23 said:
Gorilla Glass will soon be a thing of the past
http://www.youtube.com/watch?v=OIu1_zoLRgE
Samsung's flexible display is awesome.
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Click to collapse
If the material is soft enough to be flexible I doubt how scratch-resistant it is going to be, and would a screen protector even stay on? I predict people whining about scratches.

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